Mhlaluka says that Kalmar has been part of the family since the start and has contributed to the success of the port. “It is very exciting to see this growth in Ngqura volumes, and Kalmar has proved to be a good business partner.” TPT decided to outsource the labour for maintenance at the opening of Ngqura in line with its maintenance strategy.
It is very exciting to see this growth in Ngqura volumes, and Kalmar has proved to be a good partner. “When opening the new port Transnet weighed up factors such as readiness, skills, warranty management, time to set up and cost. It was decided that it was important to partner with the OEM (original equipment manufacturer) to support our asset management strategy. Maintenance is one of the pillars supporting operations, and having skills supplied by a third party on a contract basis ensured consistency. As the contractor is responsible for first line people management, TPT was given more time to execute the operations plan and set the strategic direction,” he says. The Kalmar team has ensured that it consistently exceeds the target of 98.6 percent availability of the fleet that it maintains. “This is measured scientifically. Both the client and Kalmar monitor the availability of every single piece of equipment on a daily basis. The monitoring system is integrated into TPT’s SAP Business Management system. We also have regular meetings with the client to identify and solve any problems that arise. This way we have allowed TPT to 20
focus on moving containers and to provide a professional and efficient service to their customers,” says Burchell.
Harsh conditions Ngqura’s systems were put to the test on 8 July 2012 with the arrival of the largest vessel to call at a South African port, the 364-metre long MSC Sola. A record 1,872 containers was offloaded and 3,536 loaded, making a total shipment of 5,408 units. Kalmar’s 34-strong team of technicians and maintenance specialists ensured that the ground support was in place. The team works two shifts a day, seven days a week. Maintenance of the straddle carriers and other large equipment is carried out from a workshop on the deck in the container terminal itself. Operations are not interrupted while the equipment is in maintenance. Other equipment which can be driven off site is serviced in workshops that overlook the container terminal. One of the challenges facing the Eastern Cape team – and which demands constant innovation and flexibility – is the often harsh weather conditions in the port of Ngqura. As with most seaports it is subject to extremes, with maintenance having to be carried out in wind, rain and harsh sunlight when the ground temperature in the container terminal can reach 40 degrees Celsius. All 22 of the Kalmar Ngqura straddle carriers are linked to TPT’s SAP Plant Maintenance (SAP PM) Programme. The system allows the Kalmar maintenance team to predict the pending maintenance and service requirements of each machine. “This means we can plan ahead to ensure that the necessary equipment, spares, supplies and people are available when needed in order to minimise down time during maintenance,” says Burchell. So successful is the maintenance contract that Burchell believes the model can be applied elsewhere, and not just in
the seaports. “There are a growing number of inland ports in Africa. Kalmar supplies handling equipment to many of them, and we believe that our proven maintenance services will add value and enable the operators to focus on their core business,” he says. Another positive outcome for Kalmar of the TPT maintenance contract has been the repositioning of the perception of the company. “Before this project the Kalmar brand was mainly recognised by the product we provide. Now we also have a reputation for our service and automation,” says Burchell. One of the services for which there is growing demand is refurbishment. “Kalmar teams are responsible for refurbishing container handling equipment all over the world. We work on both our own equipment and that supplied by other companies,” says Burchell. Included in many of the refurbishment projects is the automation and upgrading of the electronics of the equipment in order to link into management systems, such as, Kalmar’s EMS and Navis systems. All of the TPT container terminals utilise Navis terminal operating systems. In addition to Ngqura, TPT operates terminals in all seven of South Africa’s maritime logistics gateways – Richards Bay, Durban, which is Africa’s busiest port, East London, Port Elizabeth, Cape Town and Saldanha Bay.
Skills transfer Kalmar’s responsibilities in Ngqura include the transfer of skills. Both Burchell and Mhlaluka list this as one of the highlights of the project. “We placed apprentices working under the direct supervision of the Kalmar technicians. No one knows the equipment better than the OEM,” says Mhlaluka. TPT staff have been trained as auto electricians, electronics technicians, diesel mechanics and hydraulics technicians.
Welcome to Kalmar Global,Kalmar's new customer magazine. In this first issue: launching the Gloria reachstacker and Kalmar Care service cont...