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Issue 01 Winter 2011

WIN PRIZES Pages 6, 9, 14-15

one competitions and offers

How to Page 13

s a h s u c r a “M ” r o t c a F the X

Factor ng, watching X ri ca n o e ey el John Ad ld come back. n Cowell shou o m Si y h w d an

YOUR OI MIKES | CHARITY ROUND-UP | CARE UK ROCKS!

KNOCK OUT

Norovirus

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Care UK tops the hip parade

The easiest turkey curry recipe EVER Page 7


EDITOR’S NOTES WITH MIKE PARISH

Open Mike

CONTENTS

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Awards review

4 6 Nutritional advice 8 Preparing for winter 11 Handling bereavement 16 Our year in pictures Southern Cross colleagues settle in

Welcome to your new quarterly magazine, one. As you can see, it’s not just a little bit different to Care UK News – it’s totally different! This is one of the changes you asked us to make in last year’s employee survey. We couldn’t have agreed more, so we’ve created a magazine that we hope you agree is a lighter, brighter, more interesting read, but which also deals with some of the tough issues we face on a day-to-day basis. We really hope you like it, but whatever you think, we want to hear from you! This is your magazine, so we’d love to hear about the features you’d like to see, as well as your news and views. As an extra incentive, I’ve even had my arm twisted to provide some prizes – so check out the coffee break section.

WIN!

WIN with our coffee break competitions WIN a fantastic iPad2 p9

Winter vomiting bug – as traditional as turkey?

Warning – it’s not great news if you love oysters…

WIN one of two £25 gift vouchers p14 WIN a £50 gift voucher p15

Health and Wellbeing

One Issue 01 Winter 2011

Mike Parish

Find out what it looks like, how it’s transmitted and how to avoid it.

WIN one of five food ‘hampers’ p7

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Mike

Find out what Care UK’s favourite X Factor contestant thought to this year’s line-up and who his money is on for the Christmas Number 1.

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So on behalf of everyone at Care UK and the people for whom we care, thank you, a very Merry Christmas and we look forward to continuing our fantastic work with you in 2012.

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John still has the X Factor COVER STORY

With Christmas a matter of days away, I just wanted to thank you for all of your hard work and effort again this year. For many people Christmas is the one time of the year that caring comes into focus. It’s something we do 365 days per year – even Christmas Day and New Year’s Day.

Handling bereavement For many of us, it’s part of the day job, but are we really dealing with our feelings and do you know where to get the support you need?

Get in touch This is your magazine, so we’d love to hear your news, views and pics. Here’s how to get in touch:

@

Email one@careuk.com Send texts, including pics, to 07435

963888

Nina Metson, one magazine, Connaug ht House, 850 The Crescent, Colchester Busin ess Park, Colchester, Essex, CO4 9QB


WE ROCK!

er g ig b a d e e n o t g in We’re go trophy cabinet! We love winning awards – it’s a great way to show how good we are and recognise the fantastic work that so many teams are doing. And judging by the recent haul, we’re doing rather well. Cleanest hospital

The hotel services team at our Eccleshill NHS Treatment Centre in Bradford clinched the Best Cleaned Premises (Health Care) category at the national Kimberly-Clark Golden Service Awards 2011, with a whopping 98 per cent performance rate.

Going for a gong? r team If you or you award, have won an t it. tell one abou Email us at om one@careuk.c

Dementia Care Awards

Care UK excelled at the 2011 National Dementia Care Awards, with stars from our residential care division scooping three awards from five nominations (above). Best Dementia ‘Dignity in Care’ Champion Take a bow Carole Wardle, manager of our 69-bed Station House nursing home in Crewe. Best Dementia Care Manager in a Community Setting Congratulations to Elaine Carruthers, manager of the Orchard Centre - a 24/7 dementia day centre in Epsom. Best Dementia Care Interior Heather View, our flagship home in Crowborough, East Sussex, demonstrated how interiors should be done.

Our Mike tops the charts

Readers of Health Investor Magazine have voted our very own Mike third in the Power Fifty list of people working in the independent health sector. He’s in good company as the list boasts ‘inspirational leaders, dynamic investors and a first-rate advisory community’. Go Mike! Spot-on sonography

Our health care sonographers (who carry out and interpret ultrasonic imaging) achieved the best score possible from the General Medical Council (GMC) for the accuracy and content of their reports. Brilliant!

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NEWS

SETTLING IN WITH CARE UK Completing the transfer of 25 former Southern Cross residential care homes and two learning disability homes has brought a welcome end to an unsettling time for teams and residents. The plight of Southern Cross and its impact on those affected as the business wound up had been headline news. The creation of a ‘Project Aurora’ team at Care UK ensured a smooth transition for the new homes, which represented a huge 50 per cent growth in our Residential Care services. A helpdesk was established, fielding

hundreds of calls, ranging from minibuses to washing machines! Maggie Harrison, manager at Collingwood Court in North Shields found the move a positive experience: “We have found everybody so very, very helpful. Everything was well planned and timed in the right way. “Those who attended the relative meetings said they were kept well-informed; as did the staff, and the chocolates and pens were a really nice touch. At our recent managers’ meeting everyone said the same – how smoothly the transition has gone!”

t o p s p o t e h t g in t Hit Care UK hospitals ranked best in the UK for hip replacements Congratulations go to the teams at four hospitals run by Care UK, as well-known hospital performance experts, Dr Foster, declared in November that their work on hip replacements is the best in the country. The Dr Foster Hospital Guide experts analysed the outcomes of thousands of patients who had undergone hip replacements in a range of hospitals across the country. They looked at: • Length of hospital stay • Likelihood of requiring a second operation • Re-admittance rates Dr Mark Hunt, Managing Director of health care at Care UK said: “We know from patient satisfaction surveys that people treated at Care UK hospitals rate their stay very highly

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One Issue 01 Winter 2011

and we know that our success rates are good but we’ve never been able to measure those outcomes from independently verified data - until this report. These high rankings are a tribute to the dedication and hard work of my colleagues in all of our treatment centres.”

spitals, also Care UK runs seven ho tres, on cen t known as treatmen ly treats on d an S behalf of the NH carry out se the of r Fou . nts NHS patie hip replacements: atment • Southampton NHS tre centre atment centre • Barlborough NHS tre (near Chesterfield) treatment • Sussex Orthopaedic Heath) s ard yw Ha centre (in atment tre • North East London rd) centre (in Ilfo

We have found everybody so very, very helpful. Everything was well planned and timed in the right way. Maggie Harrison


SHOWBIZ

r a e y r e t s a o c r e ll o r My

g... how he’s still carin after X Factor and e lif on ye ele Ad John

X Factor is over for another year and the winner’s single is fighting for the Christmas number one! Before this year’s final, one caught up with John Adeleye, who last year swapped his role as Senior Activity Coordinator at Care UK’s Forrester Court in Paddington, for his shot at the big time on the X Factor... How has your year been? It’s been a rollercoaster. I’ve had an amazing year reacclimatising to the music industry again – things that are hard and those that are fun. I’ve been touring again and meeting loads of new people. What lasting difference has the X Factor made to you? It’s raised my profile again and given me the opportunity to support the causes I wanted to before X Factor, such as the mental health charity, MIND. I saw what a difference the team at Forrester Court made to the residents – now it’s time for me to help make a difference in my way. From last year’s show Matt, Rebecca, Cher and One Direction all have albums out. Whose would you buy? Out of all of them, I’d probably buy Rebecca and Matt’s albums. If I heard Cher’s was really good I might buy it, but her style isn’t really for me.

What do you think to the new panel of judges?

Do you think you’ll ever go back into caring?

Simon moved on and so has the show. The new judges have done a great job and I can’t take anything away from Gary and the others. But I’d love it if Simon came back through those doors and was sitting in his chair, doing his thing. I’m so glad he was on the panel when I was there.

Maybe. I care every day in one way or another and I know one day I’m going to need to care for someone in my family. I had a great experience in Care UK and learnt a lot. Now I’m taking my time to see what impact I can make. My time at Care UK has certainly helped me see how I want to be looked after in the future.

So who would have to go? Simon and Gary would be a great double-act. I’d probably remove Louis, who mentored me last year. I think he’s lost his drive and his passion. He lost all of his acts early on last year and it’s happened again this year. It’s probably time for him to go. Who has been your favourite contestant? Definitely Marcus. He’s got a really cool look that reminds me of my own style and a great voice. He’s really talented and seems to be doing everything right. He also seems like a good guy. The big question….. Speaking to John before the final, he thought Marcus would win (but predicted that Amelia would be the biggest commercial success!). Was he right?

erview Check out the full int a rek Eu with John on

Carer Jai’s Royal appointment Following in John’s footsteps, Jai McDowall, a learning disabilities carer from Scotland, won this year’s Britain’s Got Talent. As well as the £100,000 prize, Jai sang at the Royal Variety Performance in the presence of Her Royal Highness The Princess Royal. The show was screened on 14 December.

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NUTRITION

n o i t c e f r e p f Pouches o

Most convenience meals are either fast but loaded with salt, or marketed as ‘slimming’ because their portions are so tiny! Why can’t convenience meals taste great and be genuinely balanced? That got us thinking; why can’t we find something that ticks all the boxes – that’s tasty, high quality, balanced, easy to cook and can be stored in the cupboard rather than the fridge? It would go down a storm with our elderly, home-based service users. In fact, anyone who can’t, or doesn’t want to cook from scratch, but still wants something healthy that can be cooked in three minutes flat. Say hello to the Homecare Select Kitchen Homecare Select is the name we’ve given a range of optional self-pay, top-up services we’re launching, initially to our communitybased customers. Jon Mace from marketing explains, “There’s a real demand from our service users and their families who want to be able to choose how local authorities spend money on their behalf - and be able to buy additional ‘topup’ services if they want. At the top of many people’s wish list is a wider choice of food.” Homecare Select Kitchen is due to launch in January, with 15 meals, plus a range of desserts, which will soon expand to over 60 choices. Each can be delivered in a ‘hamper’ with enough pouches for one, two or four weeks. Adding value “As we’re delivering the food, we thought ‘why don’t we put it away for the customer?’” Jon explained, “And how about making lunch while we’re there? And rather than rush off, why don’t we stay with them for an hour as part of our service? The whole concept is very exciting.”

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One Issue 01 Winter 2011

With light bulbs shining brightly above their heads, the marketing team is currently busy working out packaging, delivery options and prices in order to launch the new range. Watch this space!

The chilli con carne is good, with a nice kick to it. I’m impressed with the quality of the lamb and the beef that’s been used in all the meals. Sally Amos, Senior Management Accountant for Mental Health

Homecare Select Kitchen  Carefully sourced ingredients  Balanced meals  Easy to cook  Store in the cupboard D  eveloped in conjunction with RCS Home Managers  COMING SOON - special meals for diabetics, vegetarians, lower salt, etc

WIN one of five food ‘h ampers’

The marketing team is so confident that everyone will love its new range, that they’ve given one five 7-day ham pers to give away. To win, simply send us you r name and phone number by text to 07435 963888 or email one@careuk.com. Clo sing date for entries is 5pm on 6 February and winners will be drawn at random on 1 February. Good luck!

WIN!!!


Easy

... The taste test o some of the new Care UK tucked int time taste test. meals with a lunch

The meat in the meals tastes authentic and the nt beef casserole has got a pleasa ale flavour to it too. Richard Goulding, Technical Office Administrator for LD, Essex

rite is My favou the definitely see a ’s nice to It . s ll a b t mea itional t has trad a h t e g n ra it, like meals in pot. lamb hot atson, Becky W al of Ment D M o t A P Health

Turkey Curry Serves 3-4 Over-estimated your turkey? Don’t waste it – here’s a fan tastic curry recipe by Iain Stott, Ho tel Facilities Manager, that tastes great and is nutritionally balanced too.

250g cooked turkey 2 tsp vegetable oil I large onion 1 large cooking apple 15g sultanas 1 tsp ground ginger 2 heaped tsp curry powder 2 tbs plain flour 1 tbs wholewheat flour 1 heaped tsp tomat o puree 425ml water 2 tsp lemon juice 1 cup mixed vegetables Method 1. Dice onions and fry

in oil 2. Fry diced turkey wit h curry powder and ginger for one mi nute

3. Add flour and tom ato puree and slowly add water and lemon juice 4. Add vegetables an d apple and simmer for 30-40 minu tes until meat and vegetables are tender 5. Add sultanas befor e serving and heat through 6. A  s Gordon Ramsay wo uld say: turkey curry. Done.

We want your recipe s! If you’ve got a favourite spring recipe for the next issu e of one, we’d love to know - ple ase send it to one@careuk.com an d we’ll print the best one!

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PREPARING FOR WINTER

A year ago snow had brought parts of the country to a grinding halt. We were battling snow drifts, motorways were being closed and drivers rescued from cars. Now, with one of the warmest Novembers on record, it looks like Christmas Day will be a pleasant walk in the sunshine. But what about January or February? A cold snap can arrive suddenly, so it’s best to be prepared. Severe weather isn’t just inconvenient, it can be life-threatening, particularly for the elderly, who are especially prone to hypothermia and pneumonia.

Here are some essentials to keep in your car during the winter months.  Shovel  Blanket  Extra warm clothes  Torch  First aid kit  Water and long-life food  Pencil, paper, penknife and whistle .... and your mobile!

A year ago

• C  arers in the worst-hit areas had to walk or use public transport to reach their calls. • A team leader in Bromley walked 15 miles in one day. • 4  X4 clubs helped us get to inaccessib le areas of Derbyshire, Suffolk, Kent and Essex. • O  ffice-based teams and managers volunteered to help coordinate calls and draft up rotas. • In Lincolnshire, teams arranged for two elderly people to go into a nearby nurs ing home as their homes were inaccessib le. Photos by John Biglin.

Are you ready to battle the elements?

PHOTOS Left - Carers Elda Brito and Carlos Eugenio with Paul Lambert of Suffo lk Landrover Owners Club. Right - Nuno Leitao and Jolana Plesarova.

So make sure you’re prepared for the worst – and be prepared to change your plans if there’s a weather warning.

ork w d n a e m o h t a ty fe sa d n a Elf An incredible 80,000 people a year find their festivities cut short by a trip to hospital. So if the idea of a turkey dinner in A&E doesn’t sound appealing, here are some Christmas clangers to avoid!

1,000

Christmas tree-related injuries

In 2010 over 1,000 people were injur ed by Christmas trees at home or work . Wrestling a Norwegian spruce is virtu ally a national sport at Christmas, so mak e sure they are secured in a sturdy base .

Deaths from house fires rise by a s. staggering 50 per cent over Christma ents Candle fire Candles and cooking accid s are major culprits, especially when combined with festive tipples and an influx of house guests.

1,400

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One Issue 01 Winter 2011

1,000

Decorating accidents

Another 1,000 injuries or more happen while decorating homes and offices, and it’s not just the usual falls from chairs, ladders and lofts. Shiny baubles are novelties for toddlers, with reports of children biting into glass decorations!

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Xmas tree light-related accidents And don’t water your tree with the lights on – nearly 30 people have died doing just that in the past 14 years!

100s

General slips and falls make up the of slips and majority of Christmas trips it’s accidents, so as up ng tidyi h wort you go along – and don’t be tempted to chuck wrapping paper on an open fire as it’s often coated with plastics or chemicals.


DR CLAPP’S CASEBOOK Dr Richard Clapp, GP Lead for health care, gives one readers the low-down on common ailments.

MIGRAINES Migraines are very severe headaches, which are often combined with other symptoms such as nausea or sensitivity to light. Sufferers can experience aches and pains for hours, even days, before the migraine sets in. ‘Aura’ symptoms can cause blind spots, flashing lights, or pins and needles and numbness in the arms and legs. Migraine attacks can last between four and 72 hours, during which sufferers are often prevented from carrying out usual day-to-day activities. What causes migraines? In the UK one in four women and one in twelve men are affected by migraines*. The release of the chemical serotonin into the bloodstream is thought to cause migraines as it triggers changes in the brain. However, there is still a great deal of debate and research surrounding their cause.

Hear me, hear me! The latest opportunity to have your say is coming your way What do you really think to working at Care UK? Are we fulfilling the lives of our residents, service users and customers? Are we helping you lead a fulfilling life? Whatever you think, here’s your opportunity to have your say, safe in the knowledge that your comments will remain absolutely confidential and can’t be traced back to you. From Monday 9 January your survey will be making its way to you, either via email, post or your line manager. Simply follow the link or grab a pen to fill in the survey – it’s easy and only takes 10 minutes to enter electronically or return it in the reply-paid envelope.

Over to you! 9 January 2012

And when you’ve finished, there’s also an easy-to-enter draw to win one of two iPad 2s or 10 £50 gift vouchers to help get your New Year off to a great start. Your opinion really matters. The last survey was in 2010 and we’ve made lots of changes to the way we work since then, both big and small, from introducing perkz employee benefits and introducing one magazine to simply saying thank you more. Make sure you receive your copy of the survey so you can have your say and help make a difference at Care UK.

Other factors which can trigger migraine attacks include: • Emotional and physical stress and high blood pressure. • Environmental factors, such as bright strip lighting or looking at a computer screen for long periods. • Diet and alcohol, with red wine thought to be a particularly strong trigger. What can be done to treat migraines? There is no cure for migraines, but it is possible to relieve symptoms. During an attack, the best course of action is to lie in a dark room. Sleeping and eating can also lessen symptoms. Consult your pharmacist for further advice on choosing pain relief. Ibuprofen and anti nausea tablets are commonly used and it is best to take painkillers as soon as you feel the migraine beginning. This will allow the medication to enter your bloodstream and start working before the migraine begins. When taking medication, always be careful not to exceed the recommended dosage. If over-the-counter options do not help, visit your GP who will be able to discuss alternative medication options with you. * Statistics taken from www.migraine.org.uk.

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HEALTH AND WELLBEING: HANDLING BEREAVEMENT The first in our series of regular features with a spotlight on health and wellbeing. We will help you to take care of yourself, cope with the stresses and strains of life and get the work/life balance just right.

t u o b a p u k a e p s t s u m e “W how we are feeling” For lots of us at Care UK, dealing with bereavement is part of the job. But does that make it any easier or are we just bottling up our real feelings without recognising the impact the grief has on us? Here we look at how to get through this most difficult of times... When someone that you have cared for dies it can hit you hard. Because of the jobs we do, it is sometimes taken for granted that when that person dies we can cope. But can we? Appreciating how we are feeling and how we might process grief is important because it may help us to cope when the death of someone in our care affects us in ways we were not expecting. The risk is that we ‘soldier on’ without taking time to consider our feelings and the emotional impact of this loss. It is important to recognise any feelings of grief you may have and to seek the help and support you need.

“Death is part of life”

with very severe arthritis and got to know him and his family very well.

Jill Lloyd, life skills support worker at Station House in Crewe says:

“He was so lovely, laid back and really liked a joke, and despite everything he had to put up with, was always up for a laugh. I knew that he was dying, but I was not with him the night he died. A colleague phoned to let me know and I was really upset. It was like losing a member of my own family.”

“We take care of our residents and we listen to their stories. We do become involved and look forward to seeing them every day as we do members of our own families. “When they pass of course it can affect you, especially if you are new to this job. I always say to new members of staff who can get upset, that death is a part of life and we have to celebrate their life, show their families consideration and how much we care too. “It is very important for us to support one another, because sometimes it is not easy. We must say how we are feeling and share this with our colleagues and manager and seek help if we need it.”

Everyone has a right to grieve and if you feel this way you are not alone. Lots of your colleagues have experienced this kind of loss and can appreciate how you feel. Here are just a few of their experiences.

“It was like losing a member of my family” South Gloucestershire Care Co-ordinator Ali Hampton worked night and day with a gentleman

Recognising the signs of grief • Not thinking clearly

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• Difficulty concentrating

• Feeling sad for long periods

• Lack of attention to detail

• Strong feelings of anger

One Issue 01 Winter 2011

• Generally irritability • Sudden mood swings

“I’ve dealt with suicide” Jim Begley is our Health Care Services Manager at Aylesbury Young Offenders Prison. The team has experienced four deaths of inmates in the past 10 years. Jim worked with one young man at a prison who was struggling to cope with particular issues. Despite everyone’s best efforts to help, he committed suicide, which affected the whole team greatly. “It hits you hard. It’s tough because staff see them day in, day out, and mix in with them, build relationships, so it does affect you. “The important thing is to give each other support and to give people the opportunity to talk and share how they are feeling. We have a daily debrief which I think is a very good outlet for people to off-load and share their feelings before they go off.”


7 tips for coping with grief 1. Recognise you are grieving – don’ t be afraid to admit how you are feeling and share this if you can with othe r members of the team. 2. Take care of yourself – lack of sleep or good nutrition can make you irritable at work, depressed or more prone to illness. Eat little and often, and take breaks when possible. 3. Take exercise – this will make you feel better, so find time during your working day for this, even if it’s just a gentle walk in the grounds of your workplace or a local park. 4. Avoid alcohol – if you are feeling anxious when you get home, a drink may temporarily quell your anxiety, but in the long run it doesn’t help.

ive Helping you stay posit and support u can get counselling Did you know that yo e for any of Assistance Programm through our Employee t? just bereavemen life’s challenges, not ple Company and ed for us by Positive Peo The programme is provid : is available 24/7 for you rmation, ess to expert advice, info • Free service with acc t counselling and suppor UK are eligible • All employees of Care used on life py, healthy, and fully foc • Helping you stay hap and work 193 • Freephone 0800 282 re’, password ‘uk’) nline.info (username ‘ca • Online at www.ppco

5. Deal with your feelings – try writi ng down how you feel and share your thoughts with your closest colleague s. 6. Work on your self esteem – this may have taken a knock, so try writing down your successes and achievem ents to help you stay positive. 7. Commemorate – you may find it helpful to commemorate the life of the person who has died in your care. Work with the relatives perhaps on a special event to celebrate their life in some special way or create a memory box.

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CONFERENCE Mike finds out what it’s like coping with dementia.

Bridging the p a g s n io t a ic n u m m o c Tower Bridge in London was the inspiring backdrop to our Let’s Talk managers’ conference and there were certainly plenty of bridges built during the day. Your message to us in last year’s survey was clear – communication could be better. So we set about making this the main subject at our manager’s conference and Expo held in London in October. Mike Parish was impressed by the enthusiasm he witnessed from those who were determined to achieve the object of the day – great communication. Mike stressed the importance of working as one team across divisions, saying “We, our and us are must-use words in our daily work at Care UK from now on.” About 350 managers, including a group of the latest managers to join us from Southern Cross homes, attended the event. They discussed what they thought great communication was, its importance to the business and how they thought it could be achieved. Managers also learned about Care UK’s wide range of services, innovations and processes at various stands at the Expo, helping to share knowledge and improve links between different divisions.

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At the final session, many managers openly shared how proud they felt to be part of Care UK and agreed to make a real difference in the way they communicate. Did your manager share their experiences at the conference? Has your manager’s communications improved? Email us at one@careuk.com to let us know.

unication So why is good comm ? important… t someone is “It’s important to me tha rd what is boa on es tak listening and l valued” said and makes me fee for me is all “Good communication ls, the direction, being aware of the goa roles, so we the the expectations, and t!” daf g kin are not left loo w where you “To be heard and to kno ss” stre ay aw stand takes ant for me “As a manager it’s import what part d tan ers und ops that my tro picture” they play in the bigger

A manager has a go at being hoisted.

Managers said wh at t about our existin g com channels.


they thought mmunications

WINTER VOMITING BUG

BUG WATCH

It’s easily spread, causes violent sickn ess and diarrhoea and closes hospital wards quicker than you can say disinfectant. Ladies and gentlemen, we give you (or rather, hope we don’t give you) the winter vomiting bug!

It’s a bacteria

Norovirus: party pooper.

FALSE It’s actually a virus that lives in the gu t that takes eight to 48 hours to incub ate. Its real name is no rovirus (shortened from Norwalk agen t, after the US town where there was an outbreak in 19 68)

Bad news for oyster lovers 75% of UK oysters contain norovirus ces! It’s transmitted via fae

TRUE for it You can’t take anything

TRUE If you catch it, It has to ‘run its course’. rated and take you should rest, stay hyd and pains. es paracetomol for any ach

It’s transmitted via faecal contamination by people ds who don’t wash their han the to ng goi er aft ly per pro or toilet and then touch you ch. tou surfaces that you

It’s in most UK-grown oysters

TRUE

The Food St andards Age ncy recently anno unced that th ree quarters of the 8,000 U K oysters it tested cont ained norovi rus!

It’s killed by hand gels You can only catch it in the winter

FALSE You can catch the winter vomiting bug at any time of the year.

FALSE Washing hands thoroughly with water and liquid soap is the gold standard for the winter vomiting bug alcohol gels may not kill it! Use detergent-based wipes on everyday equipment to clean surfaces routinely and more often when people are ill.

It can be lethal

TRUE The bug itself isn’t usually life-threatening, but the dehydration it causes can be, particularly to the vulnerable.

You can come back to work as soon as you feel OK

FALSE You should stay off work while symptoms persist and for about two days afterwards, to avoid passing it on.

DID YOU KNOW? …that the most common organisms found on shared keyboards are faecal flora? Suddenly, remembering to wash hands properly seems like a very good idea!

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COFFEE BREAK

pions m a h C y it r a Ch Hundreds of Care UK employees take part in fundraising activities every year - you lot are jolly marvellous! Here’s just a few… Anita Churchward, finance manager in Residential Care, raised £122 for St Nicholas Hospice Care by walking 11.2 miles overnight in her pyjamas. Christine Clinton, who works at Ellesmere House in London, raised £166.99 for Marie Curie Cancer Care during a Paws in the Park sponsored dog walk.

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Kelly McInnes, a group management accountant, along with sons Jay and Evan, raised £503.75 for Parkinsons UK during a sponsored walk in Hylands Park in Chelmsford.

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Across 1 Surname of 1992 Wimbledon Men’s Singles Winner (6) 5 Sleep (informal) (3) 8 A home in Buckingham or Versailles? (6) 9 An abnormal warming of surface ocean waters in the eastern tropical Pacific (2, 4) 10 Harrison Ford’s on-screen archaeologist (7,5) 11 One twelfth of a foot (4) 12 Varieties include conference, comice and rocha (4) 16 X Factor’s American judge (5,7) 18 Mountain range or a model of motor car! (6) 19 Good or bad ones while you sleep (6)

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Competition corner

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One correct crossword entry and one correct sudoku entry will be picked at random to receive £25 of perkz shopping vouchers. You can enter either competition – or both! How to enter By post: Cut out your completed crossword and post it to:

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WIN £25 OF PERKZ VOUCHERS

Prize crossword and sudoku

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Did you know you can get more bang for your fundraising buck by applying to our Working with the Community fund? Care UK sets aside £25k every year to boost your hard work - find out more on Eureka!

Janice O’Brien, theatre manager at Sussex Orthopaedic NHS Treatment Centre, organised a barn dance in aid of the Children’s Chronic Arthritis Association, raising £526.53!

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Did you know?

One Issue 01 Winter 2011

one magazine, Connaught House, 850 The Crescent, Colchester Business Park, Colchester, Essex CO4 9QB. By email: send a scan or clear photo to one@careuk.com Don’t forget to include your name and contact number. Winners will be drawn on 1 February 2012. Good luck!

20 German for one (3) 21 First name of author Hemingway (6) Down 2 Your children’s offspring (13) 3 A piece of playground equipment (6) 4 Found at the North or South pole (6) 5 Nickname for the planet Jupiter (4,2,7) 6 Type of pasta (5) 7 Robin Hood’s maid (6) 13 T his family are creepy and they’re kooky (6) 14 1978 film starring John Travolta and Olivia Newton-John (6) 15 ABBA’s home country (6) 17 The very best of something (5)

Quick sudoku 9 5

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3

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Your letters This edition features some of the best recent Oi Mike! posts from Eureka, but we also want to hear from YOU! Send us your questions, comments and we’d also love to hear about you and your colleagues. Every letter receives £10 in perkz shopping vouchers, and the star letter receives £50! Write to us at: one magazine, Care UK, Connaught House, 850 The Crescent, Colchester Business Park, Colchester, Essex, CO4 9QB or email one@careuk.com A Eureka Moment I wanted to access Eureka for information and thought, why can’t I access it at home? Is it possible to do this?

Timing is everything

A recently bereaved relative rang me in tears to say that she had just received her bill - just 3 weeks after losing the husband she had been married to for 58 years - it gave no indication of condolence and was not correct either. Whilst Care UK is a business it is a caring busin ess. We deal with death daily and there are good ways to deal with it and bad ways. Ours ought to be the former. Keren Welch, Manager, Chalfon t Court I believe that helping relatives deal with the final passing of a loved is just part of the overall care we need, and want to provide. On the billing point, I have looked at our template for all final bill letters and they do begin with a condolence. We are double checking that we are using these on all occasions. Of course, like you, I would be horr ified if supporting bereaved relatives started and ended with the final bill. We have discussed this amongst the RCS lead ership team and have asked Tammy at Hollins Park and Dian a at Mitchell House to lead a piece of work suggesting whe re we can further improve our overall approach to supporting recently bereaved relatives. Toby Siddall, MD, Residential Care Services

Philippa Williams, RGN, Southampton Treatment Centre Thanks, Philippa. A project is underway to give everyone secure access to certain parts of Eureka. Watch this space! James Greenman, Group IT Director Letters may be edited for brevity, full versions are all available in the Oi Mike forum within Eureka.

2 for 1 Blockbuster offer from perkz

Simply cut out the voucher and take it into your nearest store to redeem a free rental on a DVD, Blu-ray or game of your choice when you rent a title at full price.

Star Letter

It’s Good To Talk I attended the Communication and Expo event on 13th October and wanted to thank you for brilliant day. I am a fairly new manager and it was helpful to find out about the extensive range of services Care UK provides. Katie Holmes, Manager, Ashleigh House

Have you registered for your perkz?

The perkz employee benefit scheme has discounts from great names such as Apple, Dell and Superbreak. For everyday shopping, choose from a range of discounted, re-loadable gift cards from high street retailers including Sainsbury’s, Asda, Argos, Toys R Us and Boots. It’s fast and simple to register for perkz: Step 1: Go to www.perkz.com and click on ‘If you are a first time user click here’. Step 2: Your Company Code is CUK1. Complete the registration and click Submit. Step 3: You will receive an email. Click on a link to activate your registration. Step 4: You can now login to perkz and start saving money straight away. Care UK employees who register with perkz will also be entered into a quarterly prize draw.

inner is November’s w s, a care Mandy Adam e Weston worker with th S branch, Super Mare C £500 of who received hers, just shopping vouc istmas! in time for Chr

February’s prize will be a whopping £500 holiday voucher to use against a 2012 perkz holiday offer. Don’t miss out on your chance to win, register with perkz today.

One Issue 01 Winter 2011

15


February

OUR YEAR IN PICTURES

It’s been another busy one! Rhodes Farm clinic in North London, which specialises in the tre atment of eating disorders, joins Care UK’s Me ntal Health divisio n

May

July

June

Harry Sotnick Hous e in Portsmouth is officially opened

d, Essex gets k in Halstea in Building wor home, ready w a shiny ne underway – ! spring 2012

NHS Buckinghamshire Musculoskeletal Integrated Care Service opens as part of Health Care.

August

September

Swindon Community Services welcomes its new branch team

October

ining pening, jo s official o it as h w ie Heather V ivision tial Care d our Residen

November

October

25 former Southern Cross homes join Residential Care

December

in ss homes jo Southern Cro n Two former sio vi ity Services di our Commun

www.careuk.com

Our Residential Care division scoops three titles at the National Dementia Awards rd, created by Christmas ca ent The Care UK NHS Treatm gh ou (Barlbor Mandy Miller Centre)

ONE MAGAZINE - Issue 1, December 2011.  

The magazine for all Care UK employees

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