My Home Life continued 5. Improving health and healthcare – recognition that health is fundamental to quality of life. 6. Supporting good end of life – an emphasis on personal need and dignity through which the resident, their relatives, friends and staff are supported. 7. Keeping workforce ‘fit for purpose’ – using research and sharing good practice to identify and meet the education and training needs of the workforce. 8. Promoting a positive culture – promoting a positive perception of life in care homes for all those involved and highlighting good practice. For more information and examples of good practice, visit: www.myhomelife.org.uk
Inspecting and regulating care services All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of fundamental standards.
care agency is given a report of how it rates against national essential standards of quality and safety. The CQC also rates services as ‘outstanding’, ‘good’, ‘requires improvement’ or ‘inadequate’.
The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others.
When considering a care service, check its inspection report and rating on the CQC’s comprehensive website: www.cqc.org.uk or ask the care provider you are considering for a copy of their latest report.
Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is: safe, effective, caring, responsive to people’s needs and well-led.
For any enquiries, or to register a concern or a complaint, call: 03000 616161 or email: enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA
Inspection teams are led by an experienced CQC manager and often include experts in their field. The team may also include professional or clinical staff, experts by experience, people who use services and carers. Following an inspection, each care home and home Visit www.carechoices.co.uk for further assistance with your search for care
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