Ensuring good quality services Care and support for adults in Lincolnshire is delivered by public, private and voluntary sector organisations and we work with agencies to make sure they are of good quality. Lincolnshire County Council – Adult Care Adult Care delivers and commissions care and support, and works in partnership with others to deliver services. We offer an assessment of your needs and, if you meet the eligibility criteria, can offer a range of care and support services to help you stay safe and well. See page 11 for more information. We are committed to assuring the quality of our services. By quality we mean that a service should be safe and effective, and you should have a positive experience of that service. We expect our services to provide a positive experience of care to meet your personal aspirations. The service should be able to show it offers elements of all of the following areas: You should feel able to say, “the service treats me well because”: • “I am treated with compassion, dignity and respect” • “I am involved in decisions about my care” • “I am offered a person-centred service that lets me keep control over my life” • “I am supported to feel part of a community” We expect our services to be safe. You should feel able to say, “the service helps keep me safe because”: • “I am protected from avoidable harm, but my choices are respected and I have the freedom to take risks” • “I am supported to manage informed risks” • “my human rights are respected” • “the service meets regulatory standards” We expect our services to be effective. You should feel able to say, “the service makes me feel better and allows me to be more independent because”: • “I am supported to achieve personal outcomes”
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• “I am supported to remain or become as independent as possible” • “the service offers good value for money” For more detailed information on how we assure the quality of care and support, visit www.lincolnshire.gov.uk/adultcare The Care Quality Commission All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety. The Care Quality Commission (CQC) monitors, inspects and regulates health and adult social care services to check that standards are being met. The service must be safe, effective, caring, responsive to people’s needs, and well-led. If the CQC finds that a service isn’t meeting regulatory requirements, it takes action to make sure the service improves. When considering a care service, it is always a good idea to check its inspection report, which is kept on the Care Quality Commission’s website. You can also ask the care provider for a copy of its latest inspection report. If you wish to make an enquiry or register a concern or complaint, you can phone the CQC on 03000 616161 or email enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Web: www.cqc.org.uk
Visit www.carechoices.co.uk for further assistance with your search for care