CARDIFF CITY FC
Home FAN GUIDE 20132014
CARDIFF CITY FC Welcome to Cardiff City Football Club
This home fan pack has been designed to help all supporters get the most out of their Cardiff City experience. Whether you are watching the match, buying kit in the club shop or simply looking for directions, this guide has all the information you need to know. At the Cardiff City Stadium we accommodate supporters, of all ages, with a large number of activities for everyone. We very much pride ourselves on being a family club and this has seen us win Family Club of the Year in 2011 & 2013. Our aim is to ensure each fan has an enjoyable match-day experience regardless of the result. If you have any questions or comments on ways we can improve your experience here with us, please do not hesitate to contact our SLO, Tom Gorringe: Tom@cardiffcityfc.co.uk
We would like to thank you for your incredible support of the years and letâ€™s make this a season to remember!
Home FAN GUIDE 201314 #Croeso
CARDIFF CITY FC How to get to the Stadium by Bus
Cardiff Bus If you are travelling to the game by bus, The CCFC match day shuttle service runs between the city centre (Wood Street â€“ outside Central Bus & Rail Stn) direct to the ground runs every 20 minutes on game day. Buses start running 2 hours before kick-off and the last departure from the city centre is 20 minutes before kick-off. After the game buses pick up from near to the Fred Keenor statue/Sand Martin with the first bus running 5 minutes after the final whistle and run for up to an hour after the game.
Buses running directly past the stadium Bus routes through Canton Leckwith â€“ City Centre City Centre Buses
95, 95a 13, 17, 18, 61, 96, 96a 95/95a, x91 1, 2
For more information on travelling by bus please visit: www.cardiffbus.com
Home FAN GUIDE 201314 #Travel
CARDIFF CITY FC How to get to the Stadium by Train Rail Fans wishing to travel by train are advised that Arriva Trains Wales will be operating a half an hourly service to Grangetown Railway Station, which is 1 mile from the Cardiff City Stadium. Fans are advised to use the Grangetown service, as opposed to the Ninian, because the bigger platform allows for more carriages and a quicker exit. Details of services can be found by visiting www.nationalrail.co.uk
Walking from Grangetown Station - 18 minute walk
Taxi from the train station A taxi from the train station to the stadium should cost between ÂŁ5 and ÂŁ10
Home FAN GUIDE 201314 #Travel
Walking from Ninian Park Station - 9 minute walk
CARDIFF CITY FC How to get to the Stadium by Car By Car Any fans coming to the stadium for the first time, access to us from the M4 is easy. Leave the M4 at junction 33 and take the A4232 towards Cardiff/ Barry. Exit the A4232 on the B4267 turn off, signposted towards Cardiff City Stadium. Follow the slip-road off the B4267 and take the first available exit off the roundabout onto Leckwith Road and the Stadium will then be on your right. Postcode: CF11 8AZ. Toll on the Severn Bridge - £6.40 for a car / £12.80 for a small bus.
Match Day Parking
If you are travelling by car please be aware there are no parking spaces available at the Stadium unless you have a permit. We would therefore recommend parking at either the Gol centre (CF11 8BR) or Fitzalan School (CF11 8BW) (Twitter: @ccfcparking) which are both located down Lawrenny Avenue and cost £5 for parking. This is then a 5 minute walk to the stadium.
Car Share Scheme This season sees the introduction of Cardiff City’s first car sharing scheme. We have teamed up with BlaBlaCar, the largest ride sharing network in the UK and Europe, so fans can save on travel costs and help the environment by offering their empty seats to fellow Cardiff City FC fans when travelling to matches. Drivers: If you are driving to the next match, offer your empty seats to other Cardiff City FC supporters and lower your fuel costs by visiting: http://blbl.cr/HomeMatches Passengers: If you are in need of lift, sign up to BlaBla Car to access all the available rides for the next game and travel for less with fellow Cardiff City FC fans. Visit: http://blbl.cr/TravelToMatches
Walk/ Taxi The stadium is around 1½ miles from the City Centre and takes about 30 minutes to walk, please see map for the best route. Or you can take a taxi which should cost less than £10.
Home FAN GUIDE 201314 #Travel
CARDIFF CITY FC
Ticketing At Cardiff City our aim is to provide a ticketing process which is fair for all fans.
Home Match Ticket Sales
Season Ticket Information Due to such incredible support, all of our season ticket allocation for the 2013/14 season has now SOLD OUT. However we have a set allocation of approximately 1,500 seats which are sold to fans with memberships only. There are 2 types of memberships available:
l Gold Membership - SOLD OUT FOR SEASON 2013/14 l Silver Membership Gold Members have priority purchase on this allocation, with tickets being sold on a first come first served basis. This priority period will start 4 weeks prior to the selected fixture. Silver members will then get the opportunity to purchase any remaining tickets; following this tickets tickets will then go on sale to database members. For more information on memberships and the benefits members receive please go to: www.cardiffcityfc.co.uk/tickets/memberships/
Ticketing Policies l Concessionary prices are available to juniors, senior citizens and disabled supporters. l Junior price is for under 16â€™s and senior citizens are at or over the age of 60. l To purchase the tickets in the family stand there must be at least one junior and one adult per group and a maximum of two adults to one junior in their group. * For further details on all ticketing procedures please see our Customer Charter for more information. This can be found on the official club website.
Home FAN GUIDE 201314 #Ticketing
CARDIFF CITY FC Ticketing Away Match Ticket Sales
Season ticket holders will get first priority to purchase away league tickets, subject to any pre-determined sales criteria. Tickets are sold on a first come first served basis. If there are any remaining tickets left after this period, tickets will go on sale to Gold members, which are then followed by silver members. Purchasing Home/Away Tickets Tickets go on sale on a set date before the fixture and we strictly DO NOT sell any tickets before this on sale date. Please regularly check http://www.cardiffcityfc.co.uk/tickets/ for all ticketing information and on sale dates. Tickets can be purchased in person at the Ticket Office, situated in the Grandstand next to corporate entrance 2. Please be aware for all category 1 games tickets will only be sold online at https://www.eticketing.co.uk/cardiffcity/default.aspx Category 1 games are Manchester City, Tottenham, Swansea, Manchester United, Arsenal, Liverpool and Chelsea. Alternatively you can call the Stadium Ticket Office on: 0845 345 1400. Opening hours: Monday â€“ Friday: 9am to 5:30pm Non Match day Saturdays: 9am to 2pm But the easiest way is to book online. This can be done using the link above. For further details please ring Ticket Office on the number above or email: firstname.lastname@example.org
When tickets go on sale to members: 4 weeks before the fixture: Gold Members 3 weeks before: Gold Members
2 weeks before: Gold & Silver Members 1 week before: Gold & Silver Members
Home FAN GUIDE 201314 #Ticketing
CARDIFF CITY FC Stadium journey & activity inside the Stadium
At Cardiff City, we aim to provide the best match day experience possible for fans of all ages. In each stand we have different offers to suit differing preferences as we try to create a lifelong journey throughout the stadium. The Stadium journey starts as a youngster in the family stand: Peter’s Pie Family Stand l Sony zone – Have a game of FIFA on our Sony PS3’s before the game l Live dance troop l Football skills zone l Club magician l Pick ‘n’ mix stand We also provide entertainment every game on the Sony stage in the Family Stand which starts an hour prior to kick off.
Home FAN GUIDE 201314 #stadiumjourney
CARDIFF CITY FC Stadium journey & activity inside the Stadium Croeso Stand (Formerly the Canton Stand) In this stand we are the proud to host the only live in stadia music stage in British football. 2 hours prior to every game we have a band perform live on the stage which has proven extremely popular. In addition we also have a fast track beer voucher system allowing fans to purchase a few drinks without having to queue. The stand also contains newspaper cuttings of the key moments from previous years for all to share.
Grandstand The concourse areas within the stand have additional seating for those within the stand to rest their legs away from the elements before the match and at half time. In addition we ensure that the internal concourse areas are kept suitably warm with additional use of the heating system, which has proven extremely popular. We have a dedicated member of staff on hand to ensure that everyone within the stadium has an enjoyable experience in a safe environment. Ninian Stand The Ninian stand provides a great view of the pitch whilst offering an Echo Cardiff City timeline in the concourse, giving fans of all ages a chance to soak up the clubs history. There is also a coffee shop in this stand which serves a variety of pastries. Please note if you are in the Croeso or Ninian stand you can walk between the two. So if you are in the Ninian stand and want to see the live band perform you can do so.
So make sure you come down to the stadium early to enjoy the full match day experience!
Home FAN GUIDE 201314 #stadiumjourney
CARDIFF CITY FC Countdown to your matchday (Times based on a 3pm kick off, please adjust times accordingly)
8:00am Main Reception Opens 9:00am Ticket office Opens (Closes 15 minutes after K.O) Club Shop Opens (Closes 30 minutes after the final whistle) 12:00pm Hospitality lounges open (always open 3 hours before K.O.) 1:30pm Turnstiles Open (always open 1.5 hours before K.O.) 2:00pm Magician and Dance Crew start in Family Stand Band starts performing on stage in the Canton Stand 2:15pm Players come out to warm up 2:55pm Players come out 3:00pm Kick Off After the game bars at 101, 106 & 115 will remain open. There are no cash points inside the stadium but there are some across the road outside Asda.
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CARDIFF CITY FC Cardiff City Hospitality At Cardiff City we aim to provide the finest match day hospitality experience. Whether you are entertaining valued customers, rewarding staff or simply treating yourself, friends or family, we have a range of fantastic hospitality packages available to suit your needs. All seasonal hospitality packages for season 2013/14 are sold out, however more will be made available as the stadium expansion continues. Matchday packages are as follows and go on sale 4 weeks prior to the fixture date.
Sony Suite This suite provides the perfect fusion of fun and football. Equipped with state of the art Sony products, PlayStation area, table football games, pre match buffet, bucket of beers and executive seating just outside the suite, the facilities really do provide for a fun match day atmosphere. Captains’ Lounge The Captains’ Lounge is decorated with imagery of Cardiff’s most iconic captains through the years, as well as providing VIP access to meet our club captain after the match. In addition to your exclusive padding seating, guests will receive a 3 course chefs table, half a bottle of wine and more. The Croeso Suite The Croeso Suite provides an intimate and luxurious setting for a private celebration. The package includes corporate parking, private lounge, personal waitress, finest 5 course menu, full drinks package as well as padded seating on the half way line. This really is the finest match day experience. For more information on these packages please visit our hospitality website: cardiffcityhospitality.com or ring our commercial team on: 0845 345 1405
Home FAN GUIDE 201314 #cityhospitality
CARDIFF CITY FC CF11 â€“ Our Match Programme
CF11, the official Cardiff City programme is one of the best places to catch up on all things Cardiff City. With exclusive interviews, player stats, in depth analysis of both teams and stunning imagery, CF11 is always a great read before and after the game. The programme costs ÂŁ3.00 and will be available for all first team fixtures. CF11 can be bought on match-days from the official vendors situated within the Cardiff City Stadium and the Club Superstore. The Superstore then retains any left-over copies which are made available to purchase at a later date. We are also looking into the possibility of making the programme available again in a digital format. If this is something that appeals to you, let us know at: email@example.com Programmes are available both inside and outside the stadium
Home FAN GUIDE 201314 #CF11
CARDIFF CITY FC Cardiff City Superstore The Cardiff City Stadium Superstore is located at the Stadium in the Grandstand next to the Ticket Office. We have also just opened our brand new official Cardiff City store in St David’s shopping centre in town. The closest entrance to the store is via the Queens Street entrance and the store is opposite Vodafone. This forth coming season will also see the continuation of our online store where you can shop from the comfort of your own home, offering a delivery or collection service to make sure you get the service when you want when you want it.
Should you buy online we will allow you to collect your items the same day from our store. In addition should you wish to collect on a matchday, let us know where you sit and your products will be left for you to collect from your nearest merchandise stall. To improve the service levels we also have a number of retail booths in the ground on a match day, which are situated in all stands of the stadium. If you are visiting us in store but do not wish to queue pre-match, one of our dedicated team will take your products and ensure that they are in your nearest mechanised stall for you to purchase at half- time.
The full range of merchandise is also available online at:
Megastore Opening Hours Monday to Friday: 9am- 5pm Saturday: 9am – 4pm Sunday: Closed – unless match day
Home FAN GUIDE 201314 #Cardiffcitysuperstore
CARDIFF CITY FC Junior Membership & Mascot We have recently released a new online junior membership scheme called, City Kids!
It’s a great place for all under 16’s and gives you exclusive access to the new online site where you can: l Read all the latest Cardiff City News l Watch training videos of your heroes to help you improve your skills l Exclusive interviews and video footage of the players l Earn points and collect trading cards of your favourite players l Play the latest Cardiff City games in our Game Zone l Cool City Kids downloads including Drawings, wallpapers and screensavers l And MUCH, MUCH MORE! Not only do City Kids get access to this great website but there are other benefits too! l 10% off in the Cardiff City Club Store for the season l Goodie bag including City Kids Wristband l Match day offers and Competitions exclusive to City Kid Members l Each City Kid will be sent a City Kids E-Birthday Card l Admission to a special end of season event! The City Kids Membership is only available to juniors under 16 and costs less than £10! Prices: Under 16 Gold and Silver members: FREE! Junior Ambassadors: £4.99 General: £9.99
Sign Up Now at: www.cardiffcitykids.com
Home FAN GUIDE 201314 #CityKids
Who is our Mascot? Bartley Blue and his sidekick Zoe Lou are our match day mascots. The super hero duo loves everything Cardiff City so make sure you come and meet them for a photograph next time you visit! They can be found on match days at their Headquarters, Cardiff City Stadium - and in particular the Peter Pies Family Stand!
CARDIFF CITY FC SLO: Supporter Liaison Officer In line with UEFA regulations, Cardiff City Sales and Marketing Manager Tom Gorringe has been appointed as the club’s new Supporters’ Liaison Officer. The SLO will act as a point of contact for fans; liaise with the club’s management on the issues raised and responsible for delivering the club’s policy to supporters. Alongside his work in the commercial department, Tom’s role will be to administer queries from fans regarding all aspects of the club including the match-day experience and quality of service given by all club touch points. Tom can be contacted via email on tom@Cardiffcityfc.co.uk Twitter: @thgorringe
Supporter Liaison Volunteers plan of action With a view to improving the fan experience both home and away, we will be looking to bring in a team of Supporter Liaison Volunteers (SLVs) to report back any issues that would normally go unnoticed on a match day. On match day, the group of SLV’s will be looking for any issues or concerns within their designated area on the day which they can then look to assist people with. Post-match all SLV’s will be required to submit a report outlining what happened within their stand. Anything that requires action will then be dealt with in association with our safety and security team. This role is completely voluntary, with candidates ideally being season ticket holders with a passion for improving the customer experience. Once the team has been assembled we will be looking to arrange regular meetings to discuss any issues and gauge progress. If you would like to become part of the SLV team or for more information, please e-mail Tom: firstname.lastname@example.org
Home FAN GUIDE 201314 #SLO
CARDIFF CITY FC Supporters Groups Cardiff City Supporters Club CCSC has been serving supporters of Cardiff City for many years. As well as organising transport to every first team away fixture, we also arrange several events each season.. At the end of each season a committee of 12 people are elected at our AGM to run CCSC for the following year. The Supporters Club is of course only as strong as itâ€™s membership and we are always grateful of any assistance offered by our members, however big or small. Last season over 2,800 people joined the Supporters Club and we hope to encourage even more fans to sign up over the coming year.
For more information please visit: www.ccsc.co.uk Or e-mail: email@example.com
Cardiff City Supporters Trust Cardiff City Supporters Trust is a democratic members group committed to giving City fans a voice in the decision-making process of the club, and to strengthening the links between Cardiff City and the community it serves. Shareholders, players and managers come and go but the Trust is a reminder to the club that the main stakeholders are us, the fans. We have built the Fred Keenor statue, run community projects, arranged former players evenings and regularly put your issues and questions to the club. Join us at www.ccfctrust.org
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CARDIFF CITY FC Supporters Groups Cardiff City Disabled Supporters Section The Cardiff City Football Club Disabled Supporters Section welcomes all supporters with disabilities and handicaps. We hold an annual general meeting every year at which a committee to represent the section is appointed. The committee organise functions during the year to which all members are invited to attend. The group welcomes all new members and enquiries regarding membership should be made to the club secretary Maggie Verrinder. E-Mail: Maggie.firstname.lastname@example.org Tel: 01443 203989
Our Disabled Liaison officer at the club is Phil Halligey who can be contacted via e-mail at: email@example.com
Away Travel Group The Cardiff City Away Travel Group is the clubs official travel group in association with South Wales Police. All members have to be approved by the police before becoming part of the group and must adhere to clubs travel policies. The club holds regular meetings to discuss upcoming fixtures and travel plans as well as providing additional support. If you would like to become part of the travel group please contact Wayne Nash at: firstname.lastname@example.org
Home FAN GUIDE 201314 #supportersgroups
CARDIFF CITY FC Social Media Our social media channels provide all our fans the perfect chance to keep up to date with all things Cardiff City. Facebook & Twitter
Our official Facebook and Twitter pages give fans the chance to access: l Latest News l Competitions l Videos l Interviews l Retail Information l Ticketing www.facebook.com/cardiffcityfc
Cardiff City Player Cardiff City Player is our online video subscription service. Get closer to the players with live match-day commentary, extended interviews and highlights. Subscribe to Cardiff City Player now by visiting the Official Club Website: www.player.cardiffcityfc.co.uk
Subsidiary accounts: @CardiffCityFITC – Community & Education Foundation @CityHospitality – Hospitality
Home FAN GUIDE 201314 #Cardiffcityfc
CARDIFF CITY FC
Cardiff City Honours
2nd Division/Championship Champions: 2013 Runners up: 1921, 1952, 1960
1st Division/Premier League Runners up: 1924
3rd Division/League One Champions: 1947 Runners up: 1976, 1983 Playoff Winners: 2003 4th Division/League Two Champions: 1993 Runners up: 1988, 2001
Cardiff City currently play at the Cardiff City Stadium, after moving from the clubs former ground, Ninian Park, which was home to the Bluebirds for nearly a century (1910-2009). After having to wait 51 years, the team finally returned to the English top flight having won The Championship last season, which ended City’s 10 year stay in the second tier of English football. In the last 3 decades, each year ending in ‘3’ has seen the club achieve promotion. The run started in 1983 with promotion from Division 3 by finishing runners up. In 1993, following the formation of the Premier League, Cardiff City were winners of Division 3 (the fourth tier of the league system) and in 2003 we won promotion from the second division (the third tier of the league system), this time via the play-offs. Then most recently, City gained promotion to the top flight after years of waiting, by winning the Championship in 2013. For more information please see: www.cardiffcityfc.co.uk/club/history/
Interesting fact Cardiff City are the only team outside of England to win the FA Cup.
Home FAN GUIDE 201314 #CityHistory
FA Cup Champions: 1927 Runners up: 1925, 2008 FA Charity Shield Champions: 1927 Football League Cup Runners up: 2012 Southern Football League Second Division Champions: 1913 FA Youth Cup Runners up: 1971
CARDIFF CITY FC Banners and Signs Cardiff City welcomes fan support as demonstrated by homemade signs and banners. To ensure these articles do not distract others we ask that Supporters adhere to the following guidelines. l Banners
should not be more than 8ft x 4ft (other banners including crowd surfing banners allowed only by prior consent).
should have an appropriate fire certificate.
are not placed in the eyesight of other fans.
do not obstruct any signage or advertising.
should not be of a commercial, Political or obscene nature.
that are likely to cause alarm or distress to other Groups of supporters and/or either participating Clubs, its directors and/or staff will not be allowed.
The Stadium Manager and the Safety Officer reserves the right and sole discretion to allow or remove banners at Cardiff City Stadium.
Home FAN GUIDE 201314 #ContactUs
CARDIFF CITY FC Squad Goalkeepers
1. David Marshall 32. Joe Lewis 33. Simon Moore
7. Peter Whittingham 8. Gary Medel 13. Kim Bo-Kyung 15. Magnus Wolff Eikrem 16. Craig Noone 17. Aron Gunnarsson 18. Jordon Mutch 19. Don Cowie 21. Joe Ralls 26. Filip Kiss 36. Wilfried Zaha 40. Kadeem Harris 43. Theo Wharton 45. Tommy Oâ€™Sullivan
9. Kenwyne Jones 10. Fraizer Campbell 14. Tommy Smith 20. Joe Mason 23. Nicky Maynard 27. Etien Velikonja 34. Jo Inge Berget 39. Craig Bellamy 46. Rhys Healey
2. Matt Connolly 3. Andrew Taylor 4. Steven Caulker 5. Mark Hudson 6. Ben Turner 12. John Brayford 24. Simon Lappin 25. Kevin McNaughton 28. Kevin Theophile-Catherine 30. Maximiliano Amondarain 31. Ben Nugent 35. Fabio Da Silva 41. Adedji Oshilaja 42. Declan John 44. Luke Coulson
Home FAN GUIDE 201314 #Squad
CARDIFF CITY FC Contact Us If you have any feedback or questions on any element of your match day experience, please feel free to contact us and where possible we will try to improve your service. Please see the contact details below and thank you for your support.
CARDIFF CITY FOOTBALL CLUB
Cardiff City Stadium, Leckwith Road, Cardiff, CF11 8AZ Main Reception: 0845 365 1115 Fax: 0845 365 1116 Email: email@example.com If in the unlikely event, you do have a problem or complaint during the match please call 07554 158224. Or if you have any comments or feedback after the game please e-mail our SLO Tom Gorringe at: firstname.lastname@example.org If you would like to become part of the SLO team to improve the match day experience for all fans please contact Tom via the same e-mail address.
Home FAN GUIDE 201314 #ContactUs