CARDIFF CITY FC
AWAY FAN GUIDE 20132014
CARDIFF CITY FC Welcome to Cardiff City Football Club
The Cardiff City away fan guide has been designed to help you get the most out of your visit here at The Cardiff City Stadium. In this guide is all the information you need to know about having a great away day here with us, including directions, match day activities, where to park and much more. At The Cardiff City Stadium we accommodate all supporters, of all ages, with a large number of activities for everyone. Our aim is to ensure each fan has an enjoyable match-day experience regardless of the result. We at Cardiff City Football Club would like to thank you for purchasing your tickets; we look forward to welcoming you to The Cardiff City Stadium, and wish you a safe journey to and from the venue.
We are always looking at ways in which we can improve your experience here with us, so much so we are the first club to set up an official club Twitter and E-mail address specifically for away fans to give their feedback. So if you have any comments or questions please do not hesitate to contact us at: @CardiffCityAway or firstname.lastname@example.org Remember to use the relevant hashtag at the bottom of each page!
AWAY FAN GUIDE 201314 #Croeso
CARDIFF CITY FC How to get to the Stadium by Car By Car If you’re travelling to the Stadium by car, access to us from the M4 is easy. Leave the M4 at junction 33 and take the A4232 towards Cardiff/Barry. Exit the A4232 on to the B4267 turn-off, signposted towards Cardiff City Stadium. Follow the slip-road off the B4267 and take the second available exit off the roundabout on to Hadfield Road, and then take the third left in to Bessemer Road. Travel to the end of Bessemer Road and at the traffic lights turn left on to Sloper Road, continue travelling down Sloper Road and turn left (next to the HSS Hire Shop) to access the away supporters car park. There will be Electronic Vehicle Management Signage & ‘Brown Football Signage’ to help guide you to the Cardiff City Stadium from the M4.
Please be aware that devotedly following a sat nav may lead to you being directed through the City Centre which will add at least 30 minutes to your journey. Toll on the Severn Bridge - £6.40 for a car / £12.80 for a small bus
Match Day Parking We have an away parking area located in the away compound of the ground, which can be accessed via Sloper Road (next to the HSS Hire Shop). Tickets cost £8 per car. There is parking for coaches, disabled supporters and (for those fans who arrive early) a limited number of cars that are parked at the Stadium immediately adjacent to the away turnstiles (Price £8). Thereafter, there is some further parking for away supporters at Bessemer Rd’s Wholesale Market car park (price £5) which is less than a 5 minute walk away from the stadium.
AWAY FAN GUIDE 201314 #Travel
Walking route to stadium
CARDIFF CITY FC How to get to the Stadium by Train Rail
Walking from Grangetown Station - 18 minute walk
Away supporters should take the train direct to Grangetown station from Cardiff Central. Arriva Trains Wales will be operating a half an hourly service to Grangetown Station which is 1 mile from the Cardiff City Stadium.
Please note: Away supporters are advised not to transfer via Canton. Taxi from the train station A taxi from the train station to the stadium should cost between ÂŁ5 and ÂŁ10
AWAY FAN GUIDE 201314 #Travel
CARDIFF CITY FC How to get to the Stadium
Bus The CCFC match day shuttle service runs between the city centre direct to the ground every 20 minutes on game day. After the game buses pick up from the Fred Keenor statue - first bus is 5 minutes after the final whistle and run for up to an hour after the game. Walk/Taxi The stadium is around 1 Â˝ miles from the City Centre and takes about 30 minutes to walk, please see map for the best route. Or you can take a taxi which should cost less than ÂŁ10.
Valuable Websites www.arrivatrainswales.co.uk www.thetrainline.com Live train times. Buy tickets in advance for discounts.
www.cardiffbus.com Cardiff Bus timetables
www.theaa.com Live traffic updates across the UK. Check before you travel.
AWAY FAN GUIDE 201314 #Travel
Public Houses Away fans are advised to drink in the town centre where pubs are neutral venues (see map above for directions to the city centre from the stadium).
CARDIFF CITY FC Ticketing Purchase Tickets To purchase tickets for your clubs visit to the Cardiff City Stadium, please contact your clubs ticket office which will have a set allocation of tickets to sell for the upcoming fixture. All away fans please enter the stadium via entrance 7 which is situated off Sloper road next to HSS hire.
How to use your ticket to get into the stadium l Check your ticket for which turnstile you need to go to l One you approach the turnstile make sure you have your ticket ready l Place the ticket into the reader l Make sure the bar code is under the scanner l Once the light goes green proceed through to the stadium and enjoy the match l If the light goes RED please notify a steward who will assist you
AWAY FAN GUIDE 201314 #Ticketing
CARDIFF CITY FC Activity inside the Stadium
During your visit to Cardiff City Stadium, we have a variety of activities going on to ensure each fan has the most enjoyable match-day experience possible. Activities in the away end include: l Highlights Package – A highlights package of your club will be shown on the TV’s in the concourse of the away end. l Posters – We put up posters around the way end, specific to your club, to thank and welcome you to the Cardiff City Stadium as we really do appreciate your support. l Staff wearing your club shirt – Our staff at the stadium will be wearing your club shirt when serving you! These shirts are donated by the club, which are then passed on to the travelling youngsters after the game. l Food – Where possible we try and cater food which you would normally enjoy at your own stadium. Let us know what you would like to see.
AWAY FAN GUIDE 201314 #AwayExperience
CARDIFF CITY FC Away Fan & Disabled Liaison Officers
To help away fans enjoy their time here at the Cardiff City Stadium, we have a ‘Get on with the Match’ liaison officer. They will be on hand to deal with any questions or problems you may have during your visit and can be found in the away area. Your Liaison officer’s name is Debbie Thomas. We also have dedicated Disabled Liaison officers on hand to assist disabled supporters alongside a number of stewards will also be present in this area and will be happy to assist you.
The SLO at the club is Tom Gorringe who can be contacted directly via e-mail: email@example.com or on Twitter @thgorringe If you have any problems or queries please do not hesitate to contact him.
AWAY FAN GUIDE 201314 #AwayLiaIson
CARDIFF CITY FC ‘‘
What other fans have said
The facilities were excellent, the posters around the away concourse wishing us a safe journey were superb, and to top it all we were served refreshments with your staff wearing our away shirt, BRILLIANT. Steve, Hull City Fan
We were made amazingly welcome from start to finish and are thrilled for Cardiff to make it through to promotion - despite our match result! Tom & his colleague, Tessa, went to extraordinary lengths to make our visit as perfect as possible, & special thanks go to them for all their help & kindness. Rob, Nottingham Forest Fan
We have travelled many thousands of miles and enjoyed many stadia but none like our experience today. Your efforts to make us welcome with the posters, enthusiasm, common sense and professionalism of your stewards, staff and Cardiff City supporters themselves have far exceeded that of any ground we have visited in all our travels. Jane, Peterborough Fan
I cannot fault your organisation of the game in any way, your staff are a credit to you and the service at the food and drinks bar was also the best and friendliest I have ever come across. Dave, Crystal Palace Fan
I would just like to say what a pleasure it was to visit your stadium and your staff were excellent. Ian, Leicester City Fan
Many thanks for Saturday. Behaviour of marshals, officials and police were excellent, being very helpful, polite and good natured. Both my wife and I had an excellent weekend in Cardiff and thought your team, stadium and city were among the best we have visited. Neil, Bristol City Fan
Thank you to your club & stewards for making our visit to Cardiff City Football Club such a pleasant one. I would definitely return to your club and would recommend a visit to others too. Sally, Bristol City Fan
AWAY FAN GUIDE 201314 #Feedback
CARDIFF CITY FC What the fans in the Premier League have said
As an away fan” I was at the match against Man City”, I feel I want to write to you to say thank you for your hospitality it was so nice to be treated with respect. Your Stewards and the Police were brilliant and made the fans welcome. The atmosphere in the ground was unbelievable, I had to put my fingers in my ears when you scored. Thank you and Well Done. John McGlade MCFC fan
As a Manchester City Fan may I congratulate you on your excellent Stewarding, they were professional, helpful and Friendly, something you do not always see at Away stadiums. Sheila Hamnett MCFC fan
I thought customer service was non existant at Football Match’s – It seems I was wrong and visiting Cardiff has left me thinking this is how it should be! My son (Corey) and I have had a great day in a good stadium, that had a great Atmosphere and excellent staff and a facilities. Steve and Corey Griffiths EFC fan to SW Police PC Marriott.
They even let us out for a ciggie and a beer at half time! This treating fans as decent people may catch on if you keep up the good work. Steve Richards EFC fan.
AWAY FAN GUIDE 201314 #Feedback
CARDIFF CITY FC Banners and Signs Cardiff City welcomes fan support as demonstrated by homemade signs and banners. To ensure these articles do not distract others we ask that Supporters adhere to the following guidelines. l Banners
should not be more than 8ft x 4ft (other banners including crowd surfing banners allowed only by prior consent).
should have an appropriate fire certificate.
are not placed in the eyesight of other fans.
do not obstruct any signage or advertising.
should not be of a commercial, Political or obscene nature.
that are likely to cause alarm or distress to other Groups of supporters and/or either participating Clubs, its directors and/or staff will not be allowed.
The Stadium Manager and the Safety Officer reserves the right and sole discretion to allow or remove banners at Cardiff City Stadium.
AWAY FAN GUIDE 201314 #BANNERSANDSIGNS
CARDIFF CITY FC Hotels, Attractions and Places of Interest Hotel Information If you need a hotel to stay in during your stay we would recommend www.hicardiffcitycentre.co.uk or call 0871 942 9240 for more information.
Cardiff Castle The castle is located in the heart of the city and enjoys a history spanning nearly 2000 years.
Norwegian Church Arts Centre & Café Formerly a Church for Norwegian Sailors, this is a landmark building on the Cardiff Bay.
Created by the Cardiff Barrage and is home to a number of attractions such as Techniquest Science Discovery Centre, Dr Who Experience, and the Wales Millennium Centre.
St Fagans - National History Museum One of the world’s best open–air museums. Over forty original historical buildings and houses have been saved and re-built to tell the stories of the people of Wales from different historical periods in a 100-acre parkland.
National Museum Cardiff The Evolution of Wales gallery with meteorites, a piece of moon rock, dinosaurs and mammoths, and also the natural history galleries with objects and settings from the sea and woodlands.
Cardiff International White Water (CIWW) Cardiff International White Water (CIWW) are offering indoor surfing and white water rafting at a discounted price for away fans. £30 for surfing and £50 for raft use, all you need to do is pre-book at www.ciww.com, and bring a valid ticket/stub to prove you’re at the game.
AWAY FAN GUIDE 201314 #CardiffAttractions
CARDIFF CITY FC Cardiff Trivia
l Cardiff became a city in 1905 and was crowned the capital of Wales in 1955. l Cardiff is one of the ﬂattest cities in Britain and has more hours of sunlight than London, Edinburgh or Belfast. l In March 2004 Cardiff was designated as the world’s ﬁrst Fair Trade Capital - encouraging ethical trading and fair prices for producers in third world countries. l Cardiff is a cosmopolitan city with more than 100 ethnic communities based in the city for over 100 years. l Cardiff is home to Spillers records the oldest record shop in the world, established in 1894.
AWAY FAN GUIDE 201314 #CardiffTrivia
CARDIFF CITY FC Contact Us If in the unlikely event, you do have a problem or complaint during the match, please call: 07554 158224 Or if you have any comments or feedback after the game please email firstname.lastname@example.org or our SLO Tom Gorringe on email@example.com
CARDIFF CITY FOOTBALL CLUB
Cardiff City Stadium, Leckwith Road, Cardiff, CF11 8AZ Main Office: 0845 365 1115 Fax: 0845 365 1116 Email: firstname.lastname@example.org Website: www.cardiffcityfc.co.uk
For more information see www.visitwales.com
AWAY FAN GUIDE 201314 #Contacts