Capital Recovery Systems, Inc. | 750 Cross Pointe Rd. Suite S | Gahanna, Ohio 43230-6693 | 800-693-6835 | www.caprecsys.com
Table of Contents About Capital Recovery Systems, Inc.
No Cost Collections Program Review
Client List and References
Scripts & Letters
CRS Navigate/Client Access
ABOUT CAPITAL RECOVERY SYSTEMS, INC. Capital Recovery Systems, Inc. (CRS) is a full service receivables management
and debt collection agency, specializing in local court collections, headquartered in Columbus, Ohio. The company is an Equal Opportunity Employer which offers and provides management and supervisory opportunities for both minority and female employees. CRS is proud to declare that 50% of its management staff is composed of minority and / or female employees. CRS is equipped with the latest state-of-the-art technology and equipment needed to successfully locate, contact and collect from delinquent account holders placed by our clients. CRS has a progressive approach to the use of new and developing technologies to stay current and competitive in the debt collection industry. CRS exclusively services clients in the governmental industry. CRS represents itself as expert in collection services provided by governmental entities. The exclusivity of CRS’ industry focus allows both management and staff to be very cognizant that the accounts we are managing and collecting are many times those of an elected official’s constituents. It is our number one priority to maintain the good reputation of our clients and to operate in a complaint-free environment. With that in mind, all projects are approached from a customer service point-of-view. All account holders will be treated with dignity, respect and fairness. At all times CRS adheres to the provisions of the Fair Debt Collections Practices Act. The vast majority of our client base are clients in the Municipal, District, Circuit, Magisterial and local court types. We have recovered over $80,000,000 for our court clients. All of these moneys have been collected at NO COST to the taxpayers or any legislative authority. Our program allows our clients to pass on the cost of collection to the defendant via state and local statutes. Our services have enabled local communities to retain and create many jobs. Aside from the revenue production for those communities we have been able to help thousands of motorists to become legal and valid license holders. We have also been able to identify defendants that are deceased, incarcerated long term, or just have no ability to pay. These cases can be “written off” based on CRS recommendation. It is CRS mission to provide our clients with the most effective technologically sound methods of collecting delinquent receivables while maintaining and preserving the relationship with constituents.
MANAGEMENT TEAM Craig W. Klein, President Dennis Johnson, Vice-President Phil Cornell, Director of Sales and Marketing Deborah DiAlbert, Director of Operations Marquette Slappy, Client Relations, Collections Manager Raymond Saccoccia, Regional Account Executive Charles Ewing, Director of Information Technology, Creative Director Craig W. Klein, President Craig is a 21-year veteran of the collections industry all of it spent in the government arena. After learning the trade working for one of the industry giants in the Federal Student Loan Program, Craig founded Capital Recovery Systems, Inc. in 1997. Craig’s vision was to expand on his love of state and local politics,and service that area of government. Since his decision to stay within that niche, Capital Recovery Systems has grown its client base to over 200 state and local government clients. To refine their niche even further, their marketing effort now is geared mainly to the collection of local court clients. Capital Recovery Systems now services over 160 courts in a five state region. In July of 2007 Craig spearheaded an effort to expand CRS operations to Eastern Ohio, by creating a call center in an economically depressed area creating over 30 jobs and pumping much needed spending into the local economy. CRS was recognized for their efforts by the State of Ohio, which has awarded them multiple training grants for their job creation efforts in Appalachia. Under Craig’s leadership CRS continues to grow at a measured pace and has cemented an increasingly stout reputation within their chosen niche of court collections. In a very short time CRS has developed a portfolio of outstanding court fines, fees, and costs of over $750,000,000. Craig and his wife Cynthia have been married 18 years. Dennis Johnson, Vice-President Dennis is also a long time veteran of the collections industry. He has 24 years, serving in such capacities as General Manager of a $650,000,000 portfolio of state tax collections. He has also served as General Manager of A Federal Student Loan portfolio consisting of many major guaranteed student loan clients. During his tenure, Dennis was recognized by his company, which employs over 4000, as their Manager of the Year. His call center was the most profitable of all 27 call centers under the company umbrella. Dennis left his position in 1997 to be part of the start-up operations of Capital Recovery Systems, Inc. Dennis’ field of expertise in collections is his operational and strategic skills. His portfolio management skills are the sole reason for CRS’ meteoric rise within the industry. His managerial skills and his penchant for developing upper and mid-level managers also speaks to why CRS has become a major supplier of collection services on the state and local level. Dennis has created an atmosphere at CRS where customer service and responsiveness go hand in hand with recovery rates. Dennis has been married to his wife Patience for 19 years. They are the parents of 4 children, Phylicia, Dorraine, Devin and Paige.
Phil has been in the collection industry for 35 years, the last 33 in various forms of management. Before joining Capital in 2003, Phil was responsible for as many as 10 collection call centers at one time and had more than 250 employees under his guidance. For the last 25 years, Phil has been working with state and local governments, helping them maximize their revenues through unique and creative approaches designed to strengthen each client’s already stellar public image, Phil’s collection offices were responsible in total for more than $1,000,000,000 in government receivables and for six consecutive years, they were #1 in total collections out of 10 regions. Since joining CRS in 2003, Phil has spearheaded CRS’ sales effort and his infinite knowledge of government collections has taken CRS from servicing 12 courts in one state to 170 government clients in 5 states. Phil’s expertise and success in operations has proven invaluable to CRS’ new clients and prospective clients during the selling and implementation period, as the clients get a full picture and understanding of what to expect when CRS starts the collection effort for them. Phil and his wife Mary have been married for 25 years and have a daughter Stevi, a graduate of The Ohio State University. Deborah DiAlbert, Director of Operations Debbie joined our team at CRS five years ago where she studied the administrative side of our agency from the ground up. Debbie was armed with customer service, HR and bookkeeping experience and her determination to help CRS establish and follow comprehensive daily procedures by standardizing many of our functions has empowered management and staff at CRS to work together for one common goal - to minimize complaints and maximize our collection efforts. Through her hard word and skills, Debbie has earned the position of Operations Manager at CRS. Debbie and her husband John have been married for 19 years. They are the parents of 10 year old daughter Emily. Raymond P. Saccoccia, Regional Account Executive Raymond P. Saccoccia has recently completed his first year as a member of the Capital Recovery Systems Inc. sales team as a Regional Account Executive working Ohio, Western Pennsylvania, and West Virginia. Raymond’s first year has been very successful and he brought on board over 30 new government clients. Raymond recently retired from the Steubenville City Schools with 30 years of service in the capacities of teacher, coach, and athletic administrator. He resides in Steubenville, Ohio and works out of the CRS Eastern Ohio call center. Mr. Saccoccia is a graduate of the University of Akron (1976) where he lettered in football for the Zips and the University of Dayton (1981) where he received a Masters degree in Education Administration.
Phil Cornell, Director of Sales and Marketing
Raymond is the father of two children. Anthony Raymond (24), a graduate of Youngstown State, and is in his first year as a graduate assistant under Coach Tom Izzo and the Michigan State basketball program and Karly Rae (22) a student at West Liberty State College majoring in Tourism and Hotel Management. Marquette Slappy, Senior Collection Manager/Client Liaison Marquette, is a 14 year veteran of the collections industry. Mrs. Slappy started her career as an account representative for a major credit card company. She then made a career change to go into third-party government collections. In her first year at Educational Recovery Systems, she earned their collector of the year honors. She was promoted to a manager trainee, before taking a position at CRS. She began as a unit manager and within two years has diligently worked her way into The Senior Collection Manager for CRS. As Sr. Collection Manager, her duties include management of our entire portfolio as it relates to our Account Representatives. She also handles our Client Relationships as a start-up and continuing operations liaison. She is a valued and important part of our Senior Management Team. Marquette and her husband Jeffrey have been married for 8 years. They are the parents of three children, Keith, Jalen, and Janiah. Charles Ewing, Information Technology Manager/Creative Director Charles has served in the collections industry in different capacities over his 6 years experience working for Payco, Qualink and Capital Recovery Systems, Inc. In each instance, Charles has risen from Collector to the IT department and ultimately Director of IT at CRS, Inc. His background as a Collector greatly contributes to his ability to identify and implement emerging technologies to the benefit of Collectors. Charles has contributed significantly in the growth of CRS, Inc. by keeping the company on the cutting edge of ideas, philosophies and practices as they relate to technology. His green approach has led the company toward recycling and ultimately, a paperless, eco-friendly office. Charles is a Navy veteran. His service includes involvement in operation Desert Storm/Desert Shield, serving aboard USS America (CV-66) in the ASW module and VP4 as an Anti-Submarine Warfare aircrewman. Charles holds a Bachelor of Fine Arts degree from The Ohio State University in Drawing and Painting. Charles is happily married to Jamilah and the proud father of sons Ishmael and Elijah and daughters Dajine and Eva.
Capital Recovery Systems has a strong commitment as a corporate entity who gives back to not only the communities that we are located but to those communities in which we do business. Corporate sponsorship is an important aspect of our business philosophy. Charities that CRS participates in on a regular basis: United Way of Central Ohio Mid Ohio Food Bank American Cancer Society The Capital Recovery Scholarship Award Columbus Ohio Public Schools Athletic Drive The Steubenville City Schools, Scholarship Fund The Charitable Foundation for Columbus City Employees CRS is very active and many different charitable foundations within the communities in which we serve their local governments as a collection vendor. Associations that CRS is a member of: American Collectors Association (ACA) Ohio Receivables Management Association Ohio Retail Merchants National Association of Court Management Better Business Bureau Ohio Association of Municipal Court Clerks Indiana Association of Cities and Towns Ohio Mayors Court Association National Federation of Independent Business (NFIB)
CHARITIES AND ASSOCIATIONS
NO COST COLLECTION PROGRAM Currently the state of Ohio has passed legislation which authorizes the Courts, and other State and Municipal governmental agencies to outsource the collection of debts owed to them. This legislation also provides for the cost of this collection to be assessed to the defendant / plaintiff I debtor. In addition, many Municipalities are now adopting their own local legislation and courts have began making revisions to their Court Rules and Cost Schedules to include collection of their outstanding receivables. Capital Recovery specializes in collection of Court debts and we can provide all of your collection services at absolutely NO CHARGE to you and your governing body.
WHAT THIS MEANS TO A COURT • Significantly increasing the revenue going into the general fund that can result in a budget increase for your office. At no cost to your office. • Recovery of payable minor misdemeanor traffic citations that have sat idle on your shelves for years. • Recovery of court ordered fines; fines and cost that have been ignored by defendants. • Recovery of Court Costs, even though the fines may have been dismissed. • Recovery of environmental payable citations. • Recovery of outstanding parking tickets. • Recovery of bad checks. • Skip tracing that results in many updated addresses for defendants.
CAPITAL RECOVERY SYSTEMS, INC. NO COST COURT COLLECTION PROCESS Overview This document will give you a high-level overview of the No Cost Court Collection process utilized by CRS for delinquent court receivables.
Unlike most collection companies, who base their collection effort on the dollar amount of each account placed, Capital Recovery works all accounts to the fullest extent needed. Capital realizes that a $100 account is more apt to pay the balance in full than a $1,000 account and therefore places equal emphasis on them in order to increase our clients revenue and “cases resolved”, while decreasing their outstanding fines and costs. CRS places most of the collection emphasis on phone calls. Phone calls, not letters, collect money. CRS will send out the obligatory initial letter (that notifies the defendant that the court has turned over the account) within 24 hours, but after that, we will only use letters to enhance our phone collection attempts or as a secondary avenue to collect an account when no phone number is available. Second and third letters should never be used an agency’s main source of collection efforts, as letters #2 & #3 are 75% less effective than follow up phone calls. CRS has found the initial letter and our warrant letter to be the only truly effective collection letters. CRS will also send out payment reminder notices to defendant’s who are making partial payments. This decreases our broken promise rate by more than sixty percent (60%). In addition to the phone attempts, CRS will make several skip-tracing searches in order to locate a defendant’s phone number and/or address. This includes some preventative maintenance steps such as checking for new addresses BEFORE the 1” letter is ever sent out. This step allows us to maximize the court’s revenue right from the outset and cut down on return mail that comes back undelivered.
Objectives CRS has some primary objectives for performing our No Cost Court Collections in this manner. They are: • Improve and accelerate the cash flow to the court from delinquent cases • Eliminate collection budget costs for your court. • Eliminate complaints through good constituent relations and expedient, responsive service • Provide tools that streamline work flows to make CRS’ account representatives more effective and efficient, thereby enhancing the court’s revenue stream • Increase the number of phone contacts with delinquent account holders via efficient predictive dialer management • Daily monitoring and performance review
BENEFITS TO THE COURT Increased/Accelerated Revenue Increasing defendant phone contacts will not only increase cash flow, but accelerate it as well. The increased cash flow positively impacts receivables, reduces case-loads and decreases outstanding bad-debt. Our efficient phone follow-up procedures will ensure that increased phone contacts result in increased collections.
Eliminate Collection Costs CRS will absorb all costs associated with the collection of delinquent accounts due the court. If state statute or local ordinance allows, the court can add all of our collection fees to the defendant’s balance. On every case, CRS does not take any of its fee until 100% of what is owed has been collected in full and remitted back to the Court. This is the most attractive aspect of the No Cost Court Collection program because CRS never takes a fee for partial payments. CRS only gets paid after the court has received 100% of the balance due PLUS any additional collection fees due on that case. To make the accounting method clean and simple, CRS is simply the last line item in the court’s disbursements. By eliminating your court’s collection costs and improving your collection recovery rate, your court realizes an almost instantaneous increased bottom line. Efficient Customer Relations CRS commits itself to answering every incoming phone call at an average of 4.0 seconds per call. Our highly experienced court collection staff has the ability to respond immediately to questions or concerns, reducing or eliminating calls to the court. Conversations are handled with the understanding that a defendant should be handled firmly, but always with dignity and respect. CRS is cognizant of our court clients’ public image and will uphold that image on each and every phone call handled for them. Our approach results in fewer call backs to the courts and virtually eliminates complaints. CRS is the premier leader in No Cost Court Collections. CRS now has more than 270 satisfied government clients, who have received a total of more than $82,000,000 in delinquent case revenue without ever paying a penny out of their budget. CRS does not strive to be the biggest collection company, just the best in providing collections to all eligible courts free of charge. Please call us toll free today at 866-750-3196 to start instantly increasing your court’s revenue.
NO COST COURT COLLECTIONS PRICING METHOD Some state statutes (such as Ohio, Indiana, Pennsylvania, Missouri, Texas and Florida) allow the collection agency fee for the collection of fines, costs and other government related debt, to be passed on to the defendant/debtor. If a state statute does not exist, a local ordinance can be passed in order to pass the collection fees on to the defendant.
There will be no partial payment fees at any time. The City/County/Court will receive 100% of all partial payments and no fee will be due Capital Recovery until 100% of the balance AND the additional collection fee is recovered from the defendant.
No Cost Court Collection Pricing Method Procedure:
When collected, CRS will remit $130.00 back to the City/County/Court with an accompanying invoice for $30.00 owed to CRS. If partial payments are collected, those partial payments will be remitted to the court with nothing due CRS. Only when 100% of the principal balance of the case AND the additional collection fees are collected from the defendant (on each case or claim) will CRS be entitled to their fee.
Capital Recovery Systems, Inc. will perform all of their collection services at NO CHARGE to the City/ County/Court. Typically, a 30% collection fee (or whatever state law dictates) will be added onto the principal balance and collected from the defendant/debtor. CRS will never collect a fee from the City/ County/Court unless we have secured 100% of the principal balance assigned PLUS the additional collection fee. Then CRS is simply treated as the last line item in the courtâ€™s disbursements. This keeps the accounting method clean and simple for our court clients.
NEW CLIENT SET-UP SHEET
PAYMENT REPORTING PROCEDURES Reporting of payments is an essential communication that needs developed and understood at the beginning of our relationship. The contract indicates that once an account has been turned over to Capital Recovery Systems, Inc., our fee must be collected whether payment is received at your location or Capital Recovery Systems, Inc.. Many defendants will prefer to pay directly to the court. As such, it is very important to develop a daily or weekly method for reporting those payments so that we may discontinue our collection efforts. If the defendant makes a partial payment, we want the decrease in balance due to be reflected in subsequent letters that will be sent.
Reporting Options 1. Our interactive website is available to you for reporting payments. Your personal name and pass word will be sent to you along with instructions for accessing your account. 2. By faxing a list of defendants, case numbers and amounts paid to 614-575-0794. 3. By calling or emailing Beverly Faun in our bookkeeping department the defendantâ€™s name, case number and amount paid: We appreciate your cooperation when taking payments at your location and hope to provide to you the most convenient reporting solutions. Our client liaison, Marquette Slappy, is always available to assist you with any questions or concerns you may have. She can be reached at email@example.com or 614-328- 2102.
Thank you for providing us the opportunity to serve you better.
Please report payments as often as possible, preferably daily or weekly. We have a couple of options for you to choose from when reporting payments.
CLIENT BILL OF RIGHTS
Capital Recovery Systems, Inc. (CRS) has adopted a client “Bill of Rights” and expects every employee of CRS to follow these guidelines when working with our client. We know that our future existence is wholly dependent upon our ability to exceed our client’s expectations and responding swiftly to their needs. 1.
Our clients are to be treated with courtesy and consideration at all times by every member of the CRS family.
You are entitled to work with a CRS representative who is fully capable of handling your questions and concerns competently and diligently, in accordance with the highest standards of the profes- sion.
You are entitled to have your questions and concerns addressed in a prompt manner and to have your telephone calls returned promptly.
You are entitled to be kept informed as to the status of your accounts via monthly reports and to request and receive copies of any customized reports or past invoices and statements.
You are entitled to sufficient information to allow you to evaluate CRS’ collection and receivable management capabilities, including the right to audit our performance.
You have the right to privacy of information and your accounts will not be discussed by any em- ployee of CRS outside of CRS. All information kept on the CRS receivables system will be encrypt- ed and secured for complete protection and confidentiality.
You are entitled to have every representative of CRS conduct himself or herself ethically and pro fessionally in accordance with the Fair Debt Collection Practices Act (FDCPA) and other appropri ate state and federal guidelines which address receivables management and collections.
You are entitled to have every account worked diligently and completely, in accordance with the terms of our Service Agreement.
Mission Statement “To provide our clients the most effective and technologically sound methods of collecting their delinquent receivables, while maintaining and preserving the relationship with their constituents.”
Compliance Capital Recovery Systems management and staff are well educated on laws that govern third-party debt collections. No violation of the Fair Debt Collection Practices Act (FDCPA) or other applicable federal or state guidelines is tolerated or condoned by CRS management. We keep abreast of the everchanging laws in our industry and make sure our client is thoroughly protected at all times.
COLLECTION PHILOSOPHY CRS is cognizant of the fact that your debtors are also your constituents and are treated in a manner consistent with that fact. We attempt to resolve all accounts assigned in a professional manner. We will make every attempt to collect the balance-in-full on all court fines, fees and costs. When securing payment-in-full is not possible, we will conform to the reasonable and affordable payment philosophy. * CRS takes no fees until the entire fine and costs are collected. At all times we will adhere to the professional standards as set forth by the Fair Debt Collection Practices Act (FDCPA), the American Collectors Association and all other applicable federal and state guidelines.
Municipal and County Enhanced Revenue Program (MCERP) Capital Recovery Systems, Inc. (CRS) has a Municipal and County Enhanced Revenue Program (MCERP) designed to help cities, towns and counties manage and collect delinquent receivables. MCERP works for client cities, towns, and counties through a series of automated phone calls and letters, enhancing a municipality’s revenue by collecting delinquent receivables such as: • Ambulance fees • Bad Checks • Court Collections at NO COST* • False alarm fines • Landfill accounts • Library fines • Local income taxes • Local sales taxes • Motor vehicle taxes • Parking fines • Personal property taxes • Police extra-duty charges • Real estate taxes • Water and sewer charges • Traffic Camera Violations Each MCERP Service Agreement we sign with a municipality establishes performance standards, reporting requirements, and financial controls. Performance is closely monitored and all money collected is remitted to the client monthly, along with a detailed activity report. This program is a proven revenue-producing service for counties, cities and towns, and CRS’ management staff has over forty (40) years of experience helping county governments, municipalities and their local public agencies collect past-due taxes, fees, and fines. RECOVER YOUR FEES AT “NO COST” * The county, municipality or local public agency decides whether to add the maximum collection fee allowed by state statute to the debt owed. If they are allowed to do so, this program COSTS OUR CLIENT NOTHING. r
* Applicable to court fines and fees only and laws adding collection fee to fines vary from state to state. “No Cost” collections may not be available in some states or jurisdictions.
MCERP WORKS MCERP works on all types of taxes, fines or fees and different ages of accounts. Whether it’s an “early out” or “bad debt” account, this program has a proven record of success. As one local municipal official remarked, “Our city is not only satisfied with the level of funds returned to us, but very comfortable with the respectful way our residents were treated. “
*- “No Cost” collections conditions vary from state to state and may not be available in some states.
CLIENT LIST AND REFERENCES
CAPITAL RECOVERY SYSTEMS, INC. GOVERNMENT and COURT CLIENT LIST Alliance OH Municipal Court Amelia OH Mayors Court City Of Avon Lake OH Municipal Court City Of Barberton OH Municipal Court City Of Barberton OH (EMS) City Of Barberton OH (Utilities) Bellevue OH Municipal Court Belmont Count OH Eastern Court Belmont County OH Northern Court Belmont County OH Western Court Berea OH Municipal Court Boone County IN Circuit Court Buckeye Lake OH Mayor’s Court Cambridge OH Municipal Court Cambridge OH Utilities Canal Winchester OH Mayor’s Court Canton OH Municipal Court Carroll County IN EMS Cass County IN Courts Centre County PA Court # 49-101 Centre County PA Court #49-302 Centre County PA Court #49-305 Centre County PA Court #49-201 Champaign County OH Municipal Court Chardon OH Municipal Court Chillicothe OH Municipal Court Citrus Counts Court FL Clark Count OH Bond Forfeitures Clark County OH Municipal Court Clearfield Counts PA Common Pleas Court Cleves OH Mayors Court Clinton Court IN Circuit Court Clinton Count IN Child Support Columbus OH Division Of Electric Columbus OH Taxes Columbus OH Ems Columbus OH Red I- cx Tickets Columbus Division of Water Dayton OH MC Bad Checks Dayton OH Municipal Court Defiance OH Municipal Court City Of Dublin OH Mayor’s Court Dubois County IN Comm Corrections Dubois County IN Courts Fast Cleveland OH Municipal Court Eaton OH Municipal Court Cit Of Eaton OH Police (Parking) Elkhart IN Cty Sup Ct #4 Empire OH Mayor’s Court
Euclid OH Municipal Court Fairborn OH Municipal Court Fairfield County OH Municipal Court Fairport I-Iarbor Off Mayor’s Court Kirkersville OH Mayor’s Court Kettering OHMunicipal Court Lawrence Cty Municipal Court Licking Counts OH Municipal Court Licking County OH Common Pleas Court Lorain OH Municipal Court Lyndhurst OH Municipal Court Macedonia OH Code Enforcement Macedonia OH Mayor’s Court Madison Village OH Mayor’s Court Nlaineville OH Mayor’s Court ManchesterOH Mayor’s Court Mansfield OH Municipal Court Marietta OH Municipal Court Massillon OH Municipal Court Mentor OH Municipal Court Mercer County OH Common Pleas Court Miamisburg OH Municipal Court Mingo Junction OH EMS Division Mingo Junction OH Magistrate Court Mingo Junction OH Tax Division Mingo Junction OH titility Division MontgomeryCounty IN Courts Montgomery Count IN Probation Dept Montgomery County IN Treasurer N1ontgontery Co OH Common Pleas Montgomery County OH Courts Morgan County IN Court Clerk Mt. Vernon OH Municipal Court Muskingum Count OH Municipal Court Napoleon OH Municipal Court New Haven IN City Court City Of New Lexington OH (EMS) New Lexington OH Taxes Northfield Village OH Mayor’s Court North Hampton OH Magistrate Court Fountain County IN EMS Fountain County IN Courts Franklin County OH Muni Court Bond Forfeitures Gahanna OH Mayor’s Court Gallipolis OH Municipal Court Gas Cit IN Court Geauga County OH Common Pleas Court Geauga County OH Juvenile Court Girard OH Municipal Court
CAPITAL RECOVERY SYSTEMS, INC. GOVERNMENT and COURT CLIENT LIST Vandalia OH Municipal Court Vanderburgh IN Adult Probation Vanderburgh IN Court Clerk Vermillion County IN Court Clerk Warren OH Municipal Court Waverly OH Mayor’s Court Weirton WV Utilities Weirton WV Municipal Court West Central Regional Community Corrections (IN) Village Of Yorkville OH City Of Whitehall OH Mayor’s Court Willoughby OH Municipal Court Xenia OH Municipal Court Youngstown OH Municipal Court
Goshen IN City Court Grant Cty IN Circuit Superior Court 3 Grant City IN Child Support Hancock County OH Common Pleas Court Henry Count IN Superior Court #2 Huron Of Municipal Court INpolis IN - Marion County Court Clerk Jefferson Count Oil District Courts Kent OH Municipal Court Norwood OH Mayor’s Court Oak Harbor OH Taxes Oak Harbor OH Utilities Ohetz OH Mayor’s Court Owen County IN Circuit Court Clerk Painesville of Municipal Court Parma 011 Municipal Court City Of Pataskala OH Mayor’s Court Peninsula OH Mayor’s Court Pike Count IN Court Clerk Pike County OH Courts City Of Port Clinton OH (Taxes) Port Clinton OH Water Department Portage County OH Common Pleas Court Portsmouth OH Muni Court Putnam County IN Courts Putnam County OH Court Putnam County OH Common Pleas Court Ravenna OH Municipal Court Rocks River OH Municipal Court Seneca County OH Common Pleas Seneca Count EMS City Of Shaker Heights OH Muni Court Sidney OH Municipal Court Spencer County IN Court Clerk City Of Springfield OH Taxes & Code Enforcement St. Louisville Mayors Court City Of Steubenville OH (Utilities) Steubenville OH Municipal Court Sylvania OH Municipal Court Tipton County IN Treasurer (Taxes) Toledo OH Municipal Court Tuscarawas County OH Common Pleas Court Union City OH (EMH) Union City OH Mayor’s Court Putnam County OH Common Pleas Court Ravenna OH Municipal Court Union City OH Taxes & Receivables Union County IN Courts Upper Sandusky OH Municipal Court
REFERENCES - INDIANA & OHIO
Judge Gretchen Lund Goshen City Court 111 East Jefferson Street Goshen, Indiana 46528 (574) 533-9365
Ms. Vallie Bowman-English, Clerk of Courts City of Toledo Municipal Court 555 North Erie Street Toledo, Ohio 43624 (419) 245-1780
Mr. Mark Owens, Clerk Dayton Municipal Court 301 West 3rd Street Dayton, Ohio 45402 (937) 333-4300
Ms. Kathy Hopf Clerk of the Dubois County Court 1 Courthouse Square Jasper, Indiana 47546 (812) 481-7037
Ms. Jennifer Brantley, Clerk Montgomery County Circuit Court 100 East Main St Crawfordsville, Indiana 47933 (765) 364-6434
Ms. Sherry Eckman, Clerk Fairfield County Court 104 East Main Street Lancaster, Ohio 43130 (740) 681-5027
Ms. Cynthia Coffey, Clerk Miamisburg Municipal Court 10 North First Street Miamisburg, Ohio 45342 (937) 866-2203
Mr. Guy Ferguson, Clerk Clark County Municipal Court 50 East Columbia Street Springfield, Ohio 45502 (937) 328-3728
Ms. Melinda Frank City of Columbus, Tax Commissioner 50 West Gay Street, 4th Floor Columbus, Ohio 43215 (614) 645-7477
Ms. Laurie Endly, Clerk Cambridge Municipal Court 134 Southgate Pkwy, 2nd Floor Cambridge, Ohio 43725 (740) 439-5585
Ms. Lori Maiorana, Clerk Lorain Municipal Court 200 West Erie Ave Lorain, Ohio 44052 (440) 204-2140
Ms. Marcia Phelps, Clerk Licking County Municipal Court 40 West Main Street Newark, Ohio 43055 (740) 349-6627
Judge Steven Barker Gas City Court, Indiana 211 East Main Street Gas City, Indiana 46993 (765) 677-3081
Ms. Bertha Kalil Eaton Municipal Court Clerk 100 East Main Street Eaton, Ohio 45320 (937) 456-4941
Mr. Rockne Clarke, Clerk Tuscarawas County Common Pleas Court 125 East High Avenue New Philadelphia, Ohio 44663 (330) 365-3243
Ms. Theresa Hall, Chief Deputy Clerk Marion County Court 200 East Washington Street, Suite W 122 Indianapolis, Indiana 46204 (317) 201-8363
Vallie Bowman-English TOLEDO MUNICIPAL CLERK OF COURT
555 N. ERIE STREET TOLEDO, OHIO 43524 WWW.TMC-CLERK.COM
May 22. 2006 To Whom It May Concern: I am very pleased to write this letter of recommendation for Capital Recovery Systems. In the short time we have worked with them they have returned in excess of 3.2 million net dollars to the Court. Since implementing their No Cost Court Collection Program here, they have continued to serve us with increasing skill knowledge thus maximizing the Court’s revenue stream. During Capital’s time of service with us, I have interacted frequently with them and depended on them to give us guidance in allowing us to achieve our monetary goals. We think of Capital as part of our team and they work with us toward our goals Capital has always been very responsive whenever we’ve had a question or concern and they always seem to be devoted to the task at hand. Best of all, they are enjoyable to work with because they are focused and always give us their best effort. Capital demonstrated from the outset that they understood what collecting for government officials is all about. They keep a sharp eye on the bottom line, but also realize that public relations and customer satisfaction is extremely important in our highly visible environment. They are able to maximize our revenue without generating complaints. I suppose doing well in business is easy if you are as efficient in your lob as they are. I would like to be very clear about why we use Capital They are always available when we need them. They maximize our revenue at no cost to us. They’ve given us the avenue to use our existing resources more effectively and efficiently by taking the burden of collecting delinquent case money away from us. In closing, let me say that I have no hesitation in recommending Capital Recovery for any collection task you may want them to perform I feel confident they would be an asset to any organization who contracted with them for collection services. Sincerely,
Vallie Bowman-English, Clerk Toledo Municipal Court
CLARK COUNTY MUNICIPAL COURT
50 East Columbia Street Springfield, Ohio 45502
September 11, 2001
Guy A. Ferguson, Clerk
Mr. Paul Herbert, Clerk Franklin County Municipal Court 375 South High Street, 4th Floor Columbus, OH 43215
Dear Mr. Herbert: I am pleased to write this letter of recommendation for Capital Recovery Systems. Their experience with government and court collections has created quite a successful relationship with the Clark County Municipal Court Clerkâ€™s Office. Capital Recovery began collecting our outstanding fines and costs last year. We, as well as the City Finance Department have been overwhelmed by their success. All fines and costs are collected and applied in their entirety; that is, the collection fee is additional to the Court fees due. There is absolutely no cost to either The City of Springfield or the taxpayers; all fees are paid by the defendants. Capital Recovery does not submit their billing for a case until all the court fees have been paid in full. Fifty-two percent of all cases submitted to them have had some form of payment. The employees of Capital Recovery have been exceptionally professional and easy to work with. They have helped us in dealing with special situations where fines have been suspended after they had been turned over to them. They have helped us every step of the way in establishing this collection procedure for the Clerkâ€™s office. I, or a member of my staff would be happy to answer any questions regarding our association with Capital Recovery Systems.
GUY A. FERGUSON, CLERK Clark County Municipal Court
Civil Division 328-3716
Traffic/Criminal Division 328-3725
Small Claims 328-3701
Richard C. Pfeiffer, Jr. CITY ATTORNEY
CITY ATTORNEY’S OFFICE • COLUMBUS, OHIO
April 20. 2007
To Whom It May Concern: The Columbus City Attorney has employed Capital Recovery Systems since 1998 to assist in the collection of delinquent tax liabilities. These liabilities include individual, withholding and corporate income taxes owed to the City of Columbus, Since approximately 2001, Capital Recovery has been additionally retained to assist in the collection of non-tax liabilities such as damage done to city-owned property, permit fees, false alarm fees and ambulance run fees. Capital Recovery Systems has worker diligently on the court’s behalf and has been responsible for the collection of over $3,300,000.00 in the nine years we have done business with them, outperforming their competition seventy-one percent (71%) of the time over the same time period. We appreciate the fair-but-firm manner that Capital uses when dealing with our constituent debtors. Capital treats all individuals they contact on our behalf, in a civilized manner, and with dignity. As a result, it is a rare occurrence for us to receive a complaint about Capital’s processes, procedures or customer service. Because of Capital’s excellent record of service to us and because of their successful efforts in collecting on our behalf. We anticipate renewing our relationship with them for many years to come. I can personally attest to the integrity and professionalism of their President Craig Klein, and can give the entire company my unqualified endorsement.
Nancy L. Weidntan Assistant City Attorney Chief, Claims Section
Evansville Courier-Press - September 14, 2006
Collections get their attention By KATE BRASER Courier & Press staff writer 464-7622 or firstname.lastname@example.org Thursday, September 14, 2006 Thousands of Vanderburgh County residents are now receiving letters from a collection agency for child support processing fees owed to the county. Over the next few months, more than 16,000 letters will be mailed by an Ohio-based collection agency contracted by the county clerk’s office. Clerk Susan Kirk described the process as a “cleanup” effort to collect child support docket fees. Under Indiana law, the payor is required to pay an annual $20 fee, but the clerk cannot deduct the fee from a child support payment, so it is sent as a bill. “We’re cleaning records from 10 years ago and getting money owed the county,” she said. Just five days into the collection effort for Vanderburgh County, Craig Klein, president of Capital Recovery Systems, said his collection agency has already collected $28,000 for the county. Kirk said the money will be put into the county’s general fund. Klein said the average balance owed is $226.03, which includes a 30 percent late fee added on. Klein said his company is currently doing the same thing in at least 15 Indiana counties, because beginning in April, the state will take over collection of child support docket fees. “Because what I see happening come April is whoever gets that money first is going to keep it,” he said. “Many county clerks in Indiana are trying to get the money before the state takes it over.” Klein said his company’s cost is passed on to the defendant. But several of the people who have already received the collection letters say they didn’t owe the money at all. Harlan Simmons and Beverly Knight - both from Evansville - were shocked to get letters claiming they each owe $455. Simmons’ daughters were born in 1961 and 1964. He hasn’t paid child support in years, but received a letter. He was told in order to clear his name, he will need his daughters to present either a driver’s license or birth certificate to Kirk’s office, which he worries will be hard to do since one daughter lives out of state and the other doesn’t have a license because of a medical condition that prevents her from driving. “You get a lot of older people who get scared when it says something about court and they’ll automatically pay it,” Simmons said, “But I’ll fight anything unjust, not just for me but for others.” Knight was already able to clear her name from the list of those who owe the fee. She had her 32-yearold stepdaughter take her driver’s license to the clerk’s office Tuesday. Knight said she got a personal phone call on Wednesday from Kirk, who wanted to apologize for the inconvenience. “She was very nice about it,” Knight said.
THE PLAIN DEALER Whatever your debt, area courts won’t forget Thursday. March 15. 2007 Karen Farkas Plain Dealer Reporter
Aurora - George Mazzaro pulled a postcard from his mailbox to learn he was a wanted man. If he did not pay an outstanding bill to Portage County Common Pleas Court within 15 days, the court could place a lien on his property, seek an arrest warrant or give his case to a collection agency, the postcard told him. Mazzaro was puzzled. Then he was outraged. It said he owed $6 from a civil case dismissed in 1994. “It was shocked.” he said “l was happy to pay it but had no idea I owed money and wondered why they would wait 13 years.” Every dollar counts to counties trying to bolster their general funds, say court officials They are using new techniques allowed by law to force payment of delinquent costs and fees in municipal and common pleas courts. Portage County hired a collection agency last October The company adds 25 percent to 30 percent to the delinquent amount, which it keeps as payment. Collecting costs the county nothing. Lorain and Summit counties put liens on debtor’s property until fees are paid. Those who owe money in domestic relations cases can’t file any past-decree motions. That means they can’t seek to modify custody or alimony without paying outstanding fees. Those who owe in traffic cases can’t renew their driver’s license until they pay. Perhaps most lucrative is the ability to garnish inmate prison accounts. They can take all but $10. Last month, Cuyahoga County Clerk of Courts Gerald Fuerst snagged $10.37163 from the account of Biswanath Haider, who was sentenced to fife in prison in February 2006 for killing one person and wounding two others in a 2003 shooting rampage at Case Western Reserve University. Fuerst said he had no idea why so much money was there, but he gladly took it and applied it to Halders $19,847.40 in court costs and fees. Cuyahoga County has collected $519,840.77 from inmates since the program began In July 2005.
THE PLAIN DEALER “When they start pulling money from the accounts the individual will contact his family and ask them to settle up,” Fuerst said. On Feb. 14, when Halder’s money was sent, other collections ranged from $4.35 to $109.21. When a court case concludes, parties get a bill for fees and costs. If they don’t pay, notices are sent at 30, 60 and 90 days, with the last warning that actions can be taken. If a partial payment is made, the billing cycle starts again, clerks said. Individual amounts owed generally are low. But totals can add up to millions for a county because clerk of courts offices lack staff to work on collections and sometimes are unable to find people. “In this type of business, a lot of people move real quick and are hard to find,” said Laurie Evans, administrative assistant to the Portage County clerk of courts, which handles municipal and criminal cases. The county is owed $6 million. Capital Recovery Systems of Gahanna, near Columbus, has recovered about $25,000. It seeks payment for amounts over $5 in cases up to 20 years old, Evans said. Craig Klein, Capital’s president, said it collects for about 75 courts, mostly municipal, in Ohio. The average amount owed in traffic and misdemeanor criminal cases is $240.59. His company has collected $40 million for clients, and currently has 700,000 active cases in Ohio, Pennsylvania and Indiana. Court officials are also trying to make it easier to pay. Mary Lou Dougherty, chief deputy clerk at Summit County Common Pleas Court, said it recently began accepting personal checks in addition to cash and money orders. Lorain County accepts credit cards, said Ken Burkhard, administrator for the revenue division of Lorain County clerk of courts. “It is money owed to the taxpayers is the way we look at it,” Burkhard said. Efforts in his county have resulted in payments of $1 million since 2004 toward $8 million in outstanding debt. Mazzaro, who sued the prior owner of his house because of a non-working air conditioner, said he does not recall any postcards requesting payment after the case concluded. “It is the idea that it is not $6,000, not $600, not $60 but $6,” he said. “Had they done this back then, I would have paid it without question, but it’s a shame the process hurts the innocent as well as the guilty.” To reach this Plain Dealer reporter email@example.com, 800-628-6689 © 2007 The Plain Dealer © 2007 cleveland.com All Rights Reserved.
Chronicle-Tribune Your connection to Grant County, Indiana
Unpaid fines, fees to be collected Company helps got outstanding dues to county By Maribeth Holtz firstname.lastname@example.org People with outstanding fines may be reaching into their pocketbooks soon, paying what they owe Grant County and Gas City. The two entities recently entered into agreements with Capital Recovery Systems to collect fines and fees that people haven’t paid over the last few years. “They were ordered to pay it by the courts, but as far as a follow-up, I can’t answer why that was not done,” Grant County Clerk Mark Florence said. “We’re just trying to collect the funds due to the county and the state.” The collections come at no cost to either government entity. Rather, Capital Recovery Systems tacks on an additional fee to pay for their efforts once the outstanding fine is paid. Phil Cornell, director of sales and marketing for the Columbus, Ohio-based company, said that fee is generally 30 percent. So, if someone owes Grant County $100, the company would contact the person and send a notice of $130 to be paid to the company. The company would then write a check to the county for $100, and then keep $30. Cornell said Indiana law permits the fee. “We find as many people as we can and call as many people as we can to get them to pay,” Cornell said. Generally people don’t pay fees because of hard economic conditions, or they simply forget about it, Cornell said. Court officials in Gas City sent the company paperwork totaling about $200,000 in fines to track down, most of which were unpaid tickets. The city started working with the company during the first part of this year, and Gas City Court collection administrator Kati Crick said about $45,000 has been collected so far. About $15,000 of that stays in Gas City to pay for court fees, and the rest of it goes to state agencies, she said. “We had a lot of unpaid tickets, and there was really no way of contacting them,” Crick said. She said the city doesn’t have the manpower to track down people who don’t pay their tickets, so working with the company is going well so far. Florence said Grant County entered into a contract with the company in February. Paperwork on about $108,000 in unpaid fees from the last nine years was sent to the company, and so far about
Chronicle-Tribune Your connection to Grant County, Indiana
Unpaid fines, fees to be collected $2,500 has been recovered. “I think that any money we get is money we never had before,” Florence said. Most of the fees paid so far have been from unpaid child support, administration fees. “It’s above and beyond child support and it’s paid for by the non-custodial parent,” Florence said. Cornell said it’s ultimately taxpayers who are winning with the program because the more money collected, the less money that needs to be collected through taxes. Florence agreed. “We’re just trying to find the money due the county and the state and offset the money that we need from tax dollars,” Florence said. “I believe it’s our responsibility in this office to collect these funds.” Copyright © 2008 - Chronicle-Tribune
Knocking on the Government’s Door Capitol Gains
November 2005 by Amelia Anderson Published: Monday, October 31, 2005 Many collection agencies specialize in niche markets and therefore have targeted audiences for their marketing and advertising efforts, Agencies that focus on healthcare collections, for example, may target regional hospitals with the assumption that most hospitals are outsourcing their bad debt to someone. The challenge is to convince the hospital to outsource to that specific agency. The government collections arena, however, poses a different challennge. While it is difficult to gain a clear understanding of how many government agencies outsource their bad debt collection, agencies cannot assume that most do. The challenge then becomes convincing these institutions to outsource at all. Once they are convinced to outsource, then they should outsource to you. How do collection agencies specializing in government collections meet this challenge? With a little up front risk and outstanding client satisfaction. Eight years ago, Capital Recovery Systems in Gahanna, Ohio was just starting with two employees. Today, the agency has 90 people on staff and is continuing to grow. Craig Klein, president, attributes much of this growth to successful sales and marketing-searching out prospects and making them profitable clients. “The key,” said Klein, “is that most government agencies are ‘show me first.”’ Klein said Capital Recovery Systems will cold call government agencies in the region but, coming from them, it is little more than just another sales call. Referrals from satisfied clients, however, are extremely valuable. “Once a couple [government agencies] are on board, they become great cheerleaders,” said Klein. In fact, Capital Recovery Systems receives five to 10 calls a day from government agencies who have heard about the company from a current client. Once a prospect has been referred, Capital Recovery Systems still has to prove itself . “These municipalities are suffering financially,” said Klein, and they have to see clear benefit to outsourcing their bad debt to you. This may require the risk of an upfront investment in a potential client. Klein has found that one of the biggest obstacles in obtaining a new client is the client’s lack of technology. In order to win a prospective client, Capital Recovery Systems may consider purchasing an extraction program for their client through their client’s vendor. The client is receiving up front value and Capital Recovery Systems can insure the system installed is compatible with its own. While not all collection agencies may be willing to install technology systems for their potential clients, the thought process is the same-the price of outstanding customer service and up front risk may be outweighed by the value of a satisfied client. Referrals from clients are a major source of business for Capital Recovery Systems. While referrals are primarily a passive form of marketing from the agency’s perspective, Klein and his staff are proactive in creating a venue for satisfied clients to share their stories with prospects. According to Klein, most government agencies belong to an association. If a few members of the association are pleased with the service they have received from Capital Recovery Systems, they often tell fellow members about their experience. If they clients are key players in the association, the value of a recommendation is increased. If enough key players and members are pleased, they may give Capital Recovery Systems the status of preferred or endorsed vendor. The association may then send letters to its entire membership, endorsing Capital Recovery Systems as an agency with proven results.
Knocking on the Government’s Door Capitol Gains
November 2005 by Amelia Anderson Published: Monday, October 31, 2005 Klein takes this type of marketing a step farther yet. Many of these associations have annual conferences. Klein and his staff attend the conferences and find ways to put themselves in their prospects’ line of sight. For some, this may mean purchasing booth space at an expo. For others, Klein may offer to present an educational program. For others yet, Capital Recovery Systems may host a hospitality suite with food and drink. Klein admits that these activities may carry a large price tag. The results, however, more than recover the costs. At a recent association’s convention, Klein said he hosted an event with 65 happy clients and 70 potential clients. “That’s the best marketing you can do,” he said. By the end of the event, he had a number of new clients. Klein hopes the income from the new clients will offset the cost of the event within one month. When focusing on a specific market, Klein said 95 percent of his business comes from state and local government, with a majority of that at the local level. Mark Neeb, president, The Affiliated Group, Rochester, Minn., has had similar experience. “We are most successful at the local and county level,” said Neeb. “State and national opportunities tend to bring with them so much political baggage that it is really tough to get noticed.” ACA International President Mark Davitt also agreed. For municipal and county governments, Davitt stated that referrals are important. State governments, however, usually rely on the RFP process, he said. Local governments are an untapped market, said Klein. Through creative sales and marketing tactics, GSP members can take advantage of a wealth of opportunities in the government collections arena. For a brief list of national associations and other government contact information, please visit the GSP Resources page on ACA Online.
County treasurer hires local collection agency Target: Taxpayers who owe small amounts By Robert Vitale THE COLUMBUS DISPATCH Don’t think you’re off the hook if Franklin County hasn’t come after you for overdue property taxes. Two years after he began going after the county’s biggest tax deadbeats by selling liens against their properties to a collection agency, Treasurer Richard Cordray is hiring a Gahanna agency to hunt down those who owe the smallest amounts. County commissioners approved a contract yesterday between Cordray and. Capital Recovery Systems Inc., which will receive a quarter of whatever it collects.Cordray’s office didn’t provide an exact number, but said there were numerous county residents who owed $300 or less in property taxes. The collection agency promises to call them at least 10 times and send them at least two letters in an attempt to get the county’s money.The tax-lien sales have been promoted by Cordray as, a matter of fairness for the “95, 96 percent of the people who pay their taxes.” “It’s my obligation to them,” he said last fall. But the latest effort to go after smaller debts was described yesterday as protection for the debtors. It’s not cost-effective for the treasurer’s office to spend employees’ time chasing down amounts of $300 or less, said Deputy Treasurer Ed Leonard, but the overdue bills can haunt taxpayers.
“Even though they’re small, they have an impact on people’s credit,” he said. Capital Recovery Systems will earn up to $24,000 from its collections; according to the contract. In other business yesterday, county commissioners voted to hire Ronald T. Keller, former executive director of the Capital Square Review and Advisory Board, as Franklin County’s new public facilities director. He replaces Marianne Barnhart, who retired in August after 30 years with the county. Keller resigned in April from his job overseeing day-to-day operations at the Ohio State house. He took the post in 1993 after serving as project coordinator for the building’s $125 million restoration that started in 1990. Commissinor Mary Jo Kilroy said Keller’s experience will serve the county well as it moves forty d with plans for a new courts adding at S. High and Mound treets. email@example.com
TOLEDO MUNICIPAL COURT Bill collector recoups thousands in fines at zero cost to city Others also use agency to recover debts By MARK REITER BLADE STAFF WRITER Unpaid court fees finally caught up with Howard Pack -- nearly a decade after he was slapped with a fine in T0ledo Municipal Court. Mr. Pack was found guilty in 1997 of a misdemeanor traffic offense and was ordered to pay $71 in fines and court costs. But his debt went unpaid until Nov 5 when a collection agency tracked him down at his Tennessee home and persuaded him to pay. Mr. Pack is among thousands who have, settled debts with Toledo Municipal Court after the accounts were sent to Capital Recovery System, which specializes in collecting unpaid fine, taxes, and fees for courts and cities. The court has reached nearly $459,000 In outstanding fines since April. When officials began sending old cases to the private agency based in Gahanna. Ohio. The court has forwarded about 51,000 cases worth $5.4 million in unpaid fines and court costs to the company. Some of the cases date to 1987. The city doesn’t have to pay, either, because the collection agency charges defendants a 30 percent fee, said Wile Bowman-English, clerk of the Toledo Municipal Court. “In the tough budgetary times we have been able to find nearly a half million dollars in fees that have gone uncollected for many years and we are doing it without losing a percentage of the fees to Capital Recovery” she said. State law allows for companies like Capital Recovery to tack on a 30 percent collection fee. So for, the company has received about $97,000 for its efforts in recovering money for Toledo Municipal Court. Judge Gene Zmuda said the program has been highly successful and exceeded expectations. “We are very happy with the program, especially given the fact that there are zero costs to the city,” he said. Craig Klein, president of Capital Recovery, said employees at his company have contacted defendants from Ohio, as well as California and Tennessee. He said some people who are contacted admit to forgetting to pay the fines and are agreeable to settling their debts. Defiance Municipal Court has contracted with the company since April, 2004, to provide the same service. Julie Fitzenrider, clerk of court, could not provide figures on the amount of money collected. Ms. Bowman-English is using the program to augment the DETER - drivers with excessive tickets excluded from registration - system operated by the Bureau of Motor Vehicles. Since 2003, the court has received about $5.6 million of nearly $10 million owed by motorists in tickets. The program allows the BMV to block people from renewing their drivers licenses or vehicle registrations until fines and court costs are paid. However, the money obtained through the program has declined steadily as a motorists cycle through the driver-registration process. So far this year, the court has collected about 2.3 million through the program. “The warrant block system has done an excellent job in collecting the outstanding costs, but enough people have gone through the renewal process that it is not catching as many people,” Judge Zmuda said. Contact Mark Reiter at: firstname.lastname@example.org or 419-213-2134
Carmine W. Prestia, Jr. Magisterial District Judge (814) 231-1420 PHONE (814) 231-1428 FAX
DISTRICT COURT 49-1-01 131 S. FRASER ST, Suite 5 P.O BOX 238 STATE COLLEGE, PA 16804-0238
October 30, 2007
NEWS RELEASE State College, PA - Magisterial District Judge Carmine W. Prestia, Jr. announced a progress report on the use of a collection agency, Capital Recovery Systems, to collect outstanding fines and costs owed to District Court 49.1.01. The Court started sending cases to Capital Recovery in August of 2007. Since then Capital has returned in excess of $7,000 to the court with another $2,000 + expected soon. “This is a significant amount of money the court has been unable to collect for a number of reasons. Many of these defendants are out of state and have repeatedly ignored requests for payment,” said Prestia. Only cases that are adjudicated with a plea of GUILTY or a finding of GUILTY BY TRIAL are referred for collection. Judge Prestia says, “We are very pleased with the results so far and plan to continue using Capital in the foreseeable future. There is no cost to the taxpayers as Capital only gets paid after the court gets paid.” Fines and costs collected are distributed to Centre County, the Commonwealth of Pennsylvania, the local municipalities, and others based on distributions required by law. The judge noted that neither he, nor his staff, receive any monetary benefit from these or any collections as many people often assume. The judge is paid a fixed salary by the Commonwealth and the court staff are employees of Centre County and are paid a fixed salary by the County.
For further information contact Carmine W. Prestia, Jr., 814-231.1420
SAMPLE CLIENT SUMMARY
CAPITAL RECOVERY SYSTEMS, INC. 750 CROSS POINTE ROAD, SUITE S COLUMBUS, OHIO 43230
EATON MUNICIPAL COURT 1199 PREBLE DR PO BOX 65 EATON, OHIO 45320
------- NEW BUSINESS - $ #
Jul 2008 Jun 2008 May 2008 Apr 2008 Mar 2008 Feb 2008 Jan 2008 Dec 2007 Nov 2007 Oct 2007 Sep 2007 Aug 2007 Previous
13328.70 20161.09 25718.87 30803.22 20385.57 24363.27 33570.06 18011.70 41348.23 5492.43 4740.65 20612.78
62 78 108 132 99 111 145 69 193 29 20 97
Jul 28, 2008 Client# EATON
-------------------------- COLLECTIONS -------------------------AVE $ # AVE PIF COMM SIF 214.98 258.48 238.14 233.36 205.91 219.49 231.52 261.04 214.24 189.39 237.03 212.50
13867.90 12026.74 17941.85 11546.05 18755.15 21240.99 20658.61 12164.80 12878.29 14402.16 12340.30 21694.22
124 98 160 104 155 182 181 123 119 129 102 188
111.84 122.72 112.14 111.02 121.00 116.71 114.14 98.90 108.22 111.64 120.98 115.39
59 48 76 48 74 84 85 60 59 61 45 89
3107.11 0 2740.27 0 4329.01 0 2556.45 0 4356.13 0 4725.52 0 4662.28 0 2825.14 0 3087.18 0 3177.18 0 2594.05 0 5134.05 0
100.33 3004 145853.67 0
103.13 3792 189148.04 0
SAMPLE CLIENT STATEMENT
SAMPLE DETAILED CLIENT ANALYSIS
CAPITAL RECOVERY SYSTEMS, INC. 750 CROSS POINTE ROAD, SUITE S COLUMBUS, OHIO 43230
DETAILED CLIENT ANALYSIS
LORAIN MUNICIPAL COURT 200 WEST ERIE AVE LORAIN, OHIO 44052
Jul 28, 2008 Client# LORAI
---- NEW BUSINESS ---- $ # AVE
------------------ COLLECTIONS -------------------- $ # AVE PIF COMM
------------ RETURNED -----------------$ # AVE LIQ %
Jul 2008 Jun 2008 May 2008 Apr 2008 Mar 2008 Feb 2008 Jan 2008 Dec 2007 Nov 2007 Oct 2007 Sep 2007 Aug 2007
79259.15 223 108560.96 306 77912.83 205 60665.54 171 117271.34 336 91716.23 279 108019.65 330 78567.11 232 76244.99 252 110178.59 343 81714.30 250 90260.50 279
1274.50 6466.70 6968.10 10723.80 23522.20 31058.20 34464.93 21968.44 24563.58 41992.10 32918.78 37629.50
989.30 2916.94 5235.10 4023.50 13975.10 14373.20 16487.83 15220.88 12530.21 18464.50 12529.80 14859.21
355.42 354.77 380.06 354.77 349.02 328.73 327.33 338.65 302.56 321.22 326.86 323.51
25 87 77 99 278 306 388 224 265 445 292 365
50.98 74.33 90.49 108.32 84.61 101.50 88.83 98.07 92.69 94.36 112.74 103.09
7 25 26 31 85 107 125 72 93 154 97 124
169.50 914.40 1225.20 2052.00 4196.75 6186.50 6642.63 4376.94 5091.78 8571.10 6767.68 7351.49
4 7 13 12 37 41 48 41 40 47 41 45
247.32 416.71 402.70 335.29 377.71 350.57 343.50 371.24 313.26 392.86 305.60 330.20
1.611 5.96% 8.94% 17.68% 20.06% 33.86% 31.91% 27.96`.1 32.22% 38.11% 40.29% 41.69%
236.02 2775295.02 34155
581610.90 1594154.52 12928
247.90 3048845.85 37006
635156.87 1725760.09 13304
SCRIPTS AND LETTERS
SAMPLE SCRIPT FOR TRAFFIC, CITY, MUNICIPAL & MAGISTRATE COURTS Initial Verbal Contact Prior to this account being discussed, the collector will first verify that they are speaking with the correct person. Most often this is accomplished by verifying the last 4 digits of the defendant’s Social Security number. “Hello (defendant name) my name is (representative’s name) and I am calling from CRS regarding a serious matter with the (COURT NAME). As of this date you have a (traffic, misdemeanor criminal, restitution amount due) case that is unpaid. I am calling to advise you that a warrant has been issued and you may have BMV implications as well.” Before discussing payment options, the collector must update the file completely obtaining all of the following information: Current address Home Phone Work Phone Employer name “ In order to remove the warrant and clear this case with the BMV you need to pay (balance) immediately. I have several payment methods available for you to pay. “ The collector will then present the following payment options: • Check by phone • Direct Debit • Credit Card (to CRS or direct to court’s website) • Western Union /Money Gram • Take certified funds directly to the court • US mail “Which of these methods would you like to use to pay this immediately?” Should the collector be unable to get the entire balance, the collector may set the defendant on a payment schedule. If this is the case, the collector must explain the following: “This payment arrangement is approved but you must understand that the warrant will remain in effect and you will not be released from any BMV implications until the balance is paid-in-full.” You will receive a reminder letter for each date that your payment is due. Included in that reminder letter will be an envelope in which you may return your payment. Do you have any questions at this time? Thank you for your attention to this matter.” Should the debtor break their promise to pay, the defendant will get one more chance to enter into a payment arrangement. If this is the case, the collector must explain the following. “You did not adhere to the first payment schedule we set up with you in order to meet your obligation to the court. However, we are approving a second payment arrangement for you with the understanding that there will be no more attempts on our part to arrange another payment schedule with you if this one goes into default. If your arrangement goes into default once again, payment in full will be expected.”
SAMPLE SCRIPT FOR TRAFFIC, CITY, MUNICIPAL & MAGISTRATE COURTS “As we told you before, you need to understand that the warrant will remain in effect and that you will not be released from any BMV implications until the balance is paid-in-full. You will receive a reminder letter previous to each date that your payment is due. Included in that reminder letter will be an envelope in which you may return your payment Do you have any questions at this time? Thank you for your attention to this matter.” The Municipal Court will have cases where the defendant arranges to pay their account in full, but an appearance in court is normally required. In those cases, the following script shall be used: “This payment in full arrangement is approved but you must understand that the warrant will remain in effect and you will not be released from any BMV implications until the balance is paid-in-full. By paying the account in full, it is understood that you are pleading guilty to the offense and waive all rights to a court hearing. When the account is paid in full, it will be at the court’s discretion to waive your required appearance, so you may still be required to make an appearance in court in order to fully resolve the case. We will expect your payment in full on . Do you understand this arrangement and what is required of you? Do you have any questions at this time? Thank you for your attention to this matter.” WAIVERABLE CASES For waiverable cases, the collector will remind the defendant that payment in full does constitute a plea of guilty and will use the same talk-off as above, with the exception that they will leave out the “court appearance” statement. Therefore, the script for waiverable cases will read as follows: “This payment in full arrangement is approved but you must understand that the warrant will remain in effect and you will not be released from any BMV implications until the balance is paid-in-full. By paying the account in full, it is understood that you are pleading guilty to the offense and waive all rights to a court hearing concerning this offense. We will expect your payment in full on Do you understand this arrangement and what is required of you? Do you have any questions at this time? Thank you for your attention to this matter.” Should the collector be unable to get any payment at all (after several attempts to convince the debtor to pay), the collector will warn the defendant of the implications of their decision. If this is the case, the collector will explain the following: “Your refusal to pay will be noted on your account accordingly. We will notify the court that you refuse to pay. It will be the Municipal Court’s decision on how to proceed from here.” “We strongly recommend that you reconsider your decision to ignore your obligation to the court. We will notify them of your refusal to pay and place your name on a list that will be sent to the court recommending enforcement action. Thank you for your time.”
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CRS NAVIGATE 3.0
Capital Recovery Systems has recently upgraded our systems to allow your court complete access to the records you have placed with us. This tool will allow you to run reports, access accounts, see actions performed on those accounts, post payments made to your court, verify our performance, audit your files, close accounts and upload placement files. Above is a screen print to give you a brief look at CRS Navigate 3.0. It is very user friendly and easy to learn. If you are interested in being given a login please contact Charles Ewing, Manager of Information Technology. He will assign a login and set a time and date for a 10 to 15 minute training session. We sincerely hope that you will give CRS Navigate a try. We believe that it can help you in a wide variety of ways. As always we appreciate your business and we look forward to continuing to serve you and your citizens. Respectfully,
Craig W. Klein President, Capital Recovery Systems, Inc.
CRS, INC. AUTOMATION & SECURITY STATEMENT Capital Recovery Systems uses a variety of products and services to enhance our collection efforts. We are constantly evaluating our current services and auditioning emerging technologies and practices with the intent on giving all of our clients the most effective, efficient and secure collections possible. We recognize the competitive advantages gained from automating our processes and have taken great steps to comply with this industry paradigm. Our collection software, CR Software’s Platinum Edition Version 4.14, enables us to automate certain tasks, jobs, strategies and daily processes. By presetting criteria and parameters, the system can load, place and acknowledge new business. We can set strategies to fire off letters, or execute the dunning cycle, based on client request and/or best practices. Jobs can be created to perform actions usually done by hand automatically at a time that does not interfere with our daily operation. Automation extends beyond the placement of new business into the actual collection of the debt. Currently, we use a predictive dialer to contact defendants, transferring the correct party to a live agent, or worst case leave a voice mail message. We also have vendors at our disposal that act as an IVR to connect the correct party and without transferring the account to a live agent, take payment in full or schedule a payment arrangement. The defendant also has the option to pay thru our website, http://www.caprecsys.com, using their checking or savings account or credit card. Clients and report payments, look up accounts, run reports and even upload accounts to add to their inventory using a CRS Navigate portal via the internet. Navigate offers clients “over-the-shoulder” access to their data on our system 24/7/365. Navigates real time access also strengthens court/defendant relation by giving them the up to the minute information that the court/defendant may need.
Our network security consists of 4 parts: firewall, virus protection, spam filter and prevention. The firewall we employ is WatchGuard’s Firebox 750e. This system protects our entire network from unwanted intrusions by disallowing unrecognized IP addresses from accessing our system. We sweep our computers daily with Trend Micro’s Client/Server Security Agent. Our email uses Postini to filter spam but our biggest tool is our procedures that deter Collectors to visit malicious sites. We monitor collectors activities by randomly watching a Collectors work habits, we have video surveillance for both our local and east Ohio offices and a call monitoring and recording system in which calls can be accessed and reviewed at will. We backup our client server and local system data nightly to a secure offsite server. Our client data is also backed up nightly to tapes which are transported offsite. In the event of a system failure or crash, we can be operational within 24 hours.
Indiana Statute Indiana Code 5-22-6.5 Information Maintained by the Office of Code Revision Indiana Legislative Services Agency 05/18/2004 03:16:28 PM EST IC 5-22-6.5 Chapter 6.5. Contracts for Collection Services IC 5-22-6.5-1 “Person” defined Sec. 1. As used in this chapter, “person” means an individual, an incorporated or unincorporated organization or association, the state, a unit of local government, an agency of the state or a unit of local government, or a group of such persons acting in concert. As added by P.L.22-1997, SEC.9. IC 5-22-6.5-2 “Service” defined Sec. 2. As used in this chapter, “service” means an action or actions to be performed under authority of the state, a state agency, a body corporate and politic, a state university, a unit of local government, or an agency of a unit of local government permitted by law to be done by its chief officer or governing or legislative body for the convenience or necessity of its citizens, but not including any action that constitutes the exercise of its discretionary powers, an exercise of state sovereignty, or the taking of legislative, quasi-legislative, judicial, or quasi-judicial action. As added by P.L.22-1997, SEC.9. IC 5-22-6.5-3 Authorization Sec. 3. (a) The state, a unit of local government, a state agency, an agency of a unit of local government, a body corporate and politic, or a state university may let a contract with a public or private person for the performance of any ministerial service that it must or may have done under its direction that is necessary or desirable in the public interest. (b) Notwithstanding IC 4-6-2-6, the state, a state agency, a body corporate and politic, a state university, a unit of local government, or an agency of a unit of local government may: (1) contract with a collection agency to collect any amount owed to the state, state agency, body corporate and politic, state university, or unit of local government; and (2) authorize a collection agency in a contract for collection services to collect from the debtor a collection fee. As added by P.L.22-1997, SEC.9. IC 5-22-6.5-4 Procedure for awarding contract Sec. 4. (a) The state, a state agency, and a governmental body described in IC 5-22-2-2(1) through IC 5-22-2-2(4) shall award a contract for collection services using any procedure authorized by statute. (b) A unit of local government or an agency of a unit of local government may award a contract for collection services using any procedure authorized by statute. As added by P.L.22-1997, SEC.9.
Ohio Statute ORC 2335.19 - Certificate of Judgment for Costs (A) On the rendition of judgment in any cause in any court, the costs of the party recovering, together with the partyâ€™s debt or damages, shall be carried into the partyâ€™s judgment, and the costs of the party against whom that judgment is rendered shall be separately stated in the record or docket entry. No party in whose favor judgment for costs is rendered in a cause may release, satisfy, or discharge, in whole or in part, any of those costs, unless that party previously has paid those costs to the clerk of the court or unless those costs have been paid to the person entitled to those costs or have been legally assigned or transferred to that party by the persons in whose names those costs stand taxed upon the record or docket. (B) An entry of judgment that includes a grant of judgment for costs is an order that authorizes the clerk of the court, in accordance with division (C) of this section, to issue a certificate of judgment for all costs including any interest due on the judgment for costs, any cost incurred by the clerk in collecting the judgment for costs, and any fee a public agency or private vendor charges the clerk pursuant to a contract entered into under division (B)(1) of section 2335.24 of the Revised Code for collecting the judgment for costs against the person who is liable for the payment of those costs. (C) The clerk of a court who wishes to issue a certificate of judgment for costs pursuant to a judgment for costs shall provide an itemized bill of fees and costs to the person who is liable for costs under the judgment, either upon the request of the person as specified in section 2335.32 of the Revised Code or without a request. If the person does not pay the fees and costs within thirty days after the clerk provides the itemized bill, the clerk shall send the person a first notice requesting payment of the fees and costs as stated in the itemized bill. If the person does not respond to the first notice with the full payment of the fees and costs within thirty days, the clerk shall send the person a second notice requesting payment of the fees and costs. If ninety days elapse from the date that the clerk provides the itemized bill and if the person has not paid the full amount of the fees and costs pursuant to the itemized bill and the notices, the clerk may issue a certificate of judgment for costs against the person for the fees and costs. After issuing a certificate of judgment for costs, the clerk may assess the interest accrued from the date the clerk sends the first notice requesting payment of the fees and costs as stated in the itemized bill to the date of collection of the judgment at the rate established in section 1343.03 of the Revised Code.
Illinois Compiled Statutes (730 ILCS 5/5 9 3) (from Ch. 38, par. 1005 9 3) Sec. 5 9 3. Default. (a) An offender who defaults in the payment of a fine or any installment of that fine may be held in contempt and imprisoned for nonpayment. The court may issue a summons for his appearance or a warrant of arrest. (b) Unless the offender shows that his default was not due to his intentional refusal to pay, or not due to a failure on his part to make a good faith effort to pay, the court may order the offender imprisoned for a term not to exceed 6 months if the fine was for a felony, or 30 days if the fine was for a misdemeanor, a petty offense or a business offense. Payment of the fine at any time will entitle the offender to be released, but imprisonment under this Section shall not satisfy the payment of the fine. (c) If it appears that the default in the payment of a fine is not intentional under paragraph (b) of this Section, the court may enter an order allowing the offender additional time for payment, reducing the amount of the fine or of each installment, or revoking the fine or the unpaid portion. (d) When a fine is imposed on a corporation or unincorporated organization or association, it is the duty of the person or persons authorized to make disbursement of assets, and their superiors, to pay the fine from assets of the corporation or unincorporated organization or association. The failure of such persons to do so shall render them subject to proceedings under paragraphs (a) and (b) of this Section. (e) A default in the payment of a fine, fee, cost, order of restitution, judgment of bond forfeiture, judgment order of forfeiture, or any installment thereof may be collected by any and all means authorized for the collection of money judgments. The State’s Attorney of the county in which the fine, fee, cost, order of restitution, judgment of bond forfeiture, or judgment order of forfeiture was imposed may retain attorneys and private collection agents for the purpose of collecting any default in payment of any fine, fee, cost, order of restitution, judgment of bond forfeiture, judgment order of forfeiture, or installment thereof. An additional fee of 30% of the delinquent amount is to be charged to the offender for any amount of the fine, fee, cost, restitution, or judgment of bond forfeiture or installment of the fine, fee, cost, restitution, or judgment of bond forfeiture that remains unpaid after the time fixed for payment of the fine, fee, cost, restitution, or judgment of bond forfeiture by the court. The additional fee shall be payable to the State’s Attorney in order to compensate the State’s Attorney for costs incurred in collecting the delinquent amount. The State’s Attorney may enter into agreements assigning any portion of the fee to the retained attorneys or the private collection agent retained by the State’s Attorney. Any agreement between the State’s Attorney and the retained attorneys or collection agents shall require the approval of the Circuit Clerk of that county. A default in payment of a fine, fee, cost, restitution, or judgment of bond forfeiture shall draw interest at the rate of 9% per annum. (Source: P.A. 95 514, eff. 1 1 08; 95 606, eff. 6 1 08; 95 876, eff. 8 21 08.)
Pennsylvania Statute Title 42 Pa.C.S.A. Judiciary and Judicial Procedure Part VIII. Criminal Proceedings Chapter 97. Sentencing Subchapter C. Sentencing Alternatives § 9730.1. Collection of court costs, restitution and fines by private collection agency (a) Generally.--In accordance with section 9730(b)(1) and (2) (relating to payment of court costs, restitution and fines), an issuing authority may refer the collection of costs, fines and restitution of a defendant to a private collection agency whether or not the defendant’s maximum sentence or probationary term has expired with or without holding a hearing pursuant to this section. Such collection agency shall adhere to accepted practices in accordance with applicable Federal and State law to collect such costs, fines and restitution. (b) Contracts with private collection agencies.-(1) The president judge of the judicial district, county commissioner or designee of either may contract with private collection agencies for the collection of fines, costs and restitution in accordance with the provisions of this section. (2) The amount of the collection fee as negotiated between the president judge of the judicial district, county commissioner or designee of either and private collection agencies shall be added to the bill of costs to be paid by the defendant and shall not exceed 25% of the amount collected. (3) The funds secured from the defendant by the private collection agency in connection with the collection of fines, costs and restitution shall be distributed as follows: (i) The fee due the private collection agency shall be paid. (ii) The balance shall be distributed in accordance with the original distribution of fines, costs and restitution as set forth in the order of the court sentencing the defendant. (c) Limitations on private collection agencies.--For the purposes of this section, a private collection agency shall cease its efforts designed to collect fines, costs and restitution and so inform the court or the county commissioners upon the occurrence of any of the following: (1) the private collection agency considers the amount owing noncollectible; (2) a period of 180 days has elapsed since referral of the amount owing to the private collection agency and there has been no response by the defendant or collection of moneys; or (3) upon demand of a judge of the court of common pleas having jurisdiction over the defendant. (d) Imprisonment.--Nothing in this subchapter limits the ability of a judge to imprison a person for nonpayment, as provided by law; however, imprisonment for nonpayment shall not be imposed without a public hearing under section 9730(b)(1). (e) Definitions.--As used in this section, the following words and phrases shall have the meanings given to them in this subsection: “Amount owing.” The total amount owed by a defendant on fines, costs or restitution in accordance with the order of court sentencing the defendant and this section. “Private collection agency.” A person, company, partnership or other entity that uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another under the applicable laws of the United States and of this Commonwealth.
Florida Statute Title XLVII CRIMINAL PROCEDURE AND CORRECTIONS Chapter 938 COURT COSTS 938.35 Collection of court-related financial obligations.--The board of county commissioners or the governing body of a municipality may pursue the collection of any fees, service charges, fines, or costs to which it is entitled which remain unpaid for 90 days or more, or refer the account to a private attorney who is a member in good standing of The Florida Bar or collection agent who is registered and in good standing pursuant to chapter 559. In pursuing the collection of such unpaid financial obligations through a private attorney or collection agent, the board of county commissioners or the governing body of a municipality must determine this is cost-effective and follow applicable procurement practices. The collection fee, including any reasonable attorneyâ€™s fee, paid to any attorney or collection agent retained by the board of county commissioners or the governing body of a municipality may be added to the balance owed, in an amount not to exceed 40 percent (40%) of the amount owed at the time the account is referred to the attorney or agents for collection. History. --s. 1, ch. 98-84; s. 130, ch. 2003-402; s. 87, ch. 2004-265.
Capital Recovery Systems, Inc. 750 Cross Pointe Road, Suite S, Gahanna, Ohio 43230-6693 200 North Fourth Street, Steubenville, Ohio 43952 1-800-693-6835 Toll - Free 1-614-575-0794 Fax www.caprecsys.com
President, Craig W. Klein Vice-President, Dennis Johnson Director of Operations, Deborah DiAlbert Director of Sales and Marketing, Phil Cornell Senior Collection Manager/Client Liaison, Marquetta Slappy Regional Account Manager, Raymond P. Saccoccia IT Manager/Creative Director, Charles Ewing “To provide our clients the most effective and technologically sound methods of collecting their delinquent receivables, while maintaining and preserving the relationship with their constituents”
“EXPECT THE BEST” C A P I TA L R E COV E RY S YS T E M S , I N C . I S T H E L E A D E R I N LO C A L CO U R T CO L L E C T I O N S
CRS is cognizant of the fact that your debtors are also your constituents and are treated in a manner consistent with that fact. We attempt to resolve all accounts assigned in a professional manner. We will make every attempt to collect the balance-in-full on all court, fines, fees and costs. When securing payment in full is not possible, we will conform to the reasonable and affordable payment philosophy. CRS takes no fees until the entire fine and cost are collected. At all times we will adhere to the professional standards as set forth by the Fair Debt Collection Practices Act (FDCPA), the American Collectors Association (ACA) and all other applicable federal and state guidelines.
Capital Recovery Systems, Inc 750 Cross Pointe Rd. Suite S Gahanna, Ohio 43230-6693
This publication describes Capital Recovery Systems, Inc's No Cost Court Collections Program.