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The Balanced Scorecard

The Balanced Scorecard Overview The Balanced Scorecard is a framework to help organisations clarify vision and strategy and translate them into procedures that drive performance and behaviour. It provides feedback on internal processes and external outcomes to improve performance and results.

Who is it for? This course is recommended for executives, managers, planners and analysts who are seeking the best practical ideas in improving organisational performance and are looking for a framework in which to deliver it.

What you will learn:       

What the Balanced Scorecard is (and what it is not) Why you should use a Balanced Scorecard Four perspectives of a Balanced Scorecard How to translate strategy into operational objectives Divisional, functional and personal scorecards The Balanced Scorecard development process Managing for results with a Balanced Scorecard framework

Benefits of attending – You will be able to:   

Recognise concepts of the Balanced Scorecard and how it can be used to improve organisational performance Understand how to build and implement a Balanced Scorecard using our award-winning 9step methodology Develop strategy profiles, strategy maps, andinitiatives for improving organisation strategy and processes

Duration: 1 day Ref: TBALS

To book onto this course, or to find out further information, please call 0800 022 3410. All bookings subject to the Capita Terms and Conditions. © Capita Learning & Development

The Balanced Scorecard