Issuu on Google+

Communicating Positive Change in Public Services

Communicating Positive Change in Public Services Overview As a manager you are responsible for dealing with staff members and any issues they may be experiencing, especially when it comes to interacting with members of the public or improving the way the team communicates to each other. This course will give you the confidence to conduct ‘difficult’ conversations with your staff to bring about behavioural change.

Who is it for? Managers who have to affect the behaviour of their staff for a positive outcome.

What you will learn:      

How a ‘difficult conversation’ fits into capability procedures as well as behavioural frameworks The behavioural change needed to support service to colleagues and community The role of the manager in testing times Action planning for behavioural change Write SMART objectives in the context of managing performance Complete a personal action plan, listing what you intend to do as a result of this course

Benefits of attending – You will be able to:   

Understand how common performance issues are handled across your organisation Give a receive constructive feedback Plan and conduct a positive conversation aimed at changing behaviour, using the CEND and TGROW models

Duration: 1 day Ref: CPCPS

To book onto this course, or to find out further information, please call 0800 022 3410. All bookings subject to the Capita Terms and Conditions. © Capita Learning & Development

Communicating Positive Change in Public Services