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renovation may not be feasible, consider opportunities to improve the ambiance and functionality. Bring equipment and supplies to the patient. Consider open facility designs that are efficient, but also provide a more pleasing environment. Once operations are improved, think about how patients access care. Today, the only way most patients can access a physician is to call the office to schedule an appointment for days or weeks in the future. That is no longer acceptable in a market where patients have alternatives for immediate access to care. Implement a patient portal to allow patients to freely communicate with your office and to schedule—not just request—appointments. Primary care practices need to reconsider how they schedule and if the process does or doesn’t work, restricts access, or creates needless extra work for the staff. If patients have questions, allow them to email the office and ensure they get a response quickly, including from physicians. In a delegated model, this is good medicine and business. In a fee-for-service environment, exchanging emails with patient might avoid a revenue-generating office visit, but it gives patients faster access to care and it may avoid potentially losing them to one of the new providers. And chances are plenty of other patients need an appointment that day.

CAPG 2016 COLLOQUIUM ISSUE

Consider technology that enables virtual visits, especially for after-hours or weekend care. In a risk-based contracting

environment, this can be less expensive than urgent care or the emergency department. Fee-for-service contracts may not allow virtual visits today, but contracts can be negotiated, especially if a practice can demonstrate better care and lower cost. If the costs associated with creating virtual visit capabilities are prohibitive, consider partnering with one of the existing virtual providers. The same model may work for home visits. Your practice may not have the resources to see patients in their home, but home visit providers are expanding in major markets. Why not partner rather than compete with them? Primary care practices have changed little in a half century, while the world around them changes every day. The reality is, many new providers are lining up to take care of your patients. The time has come to transform primary care practices to provide patients with immediate and convenient access to the care they need. In doing so, clinic redesign that addresses broken work flows and surrounds physicians with a care team will allow you to focus on patient care in a more rewarding environment. o For more information on how to redesign your primary care practice, please contact Marc Mertz, Vice President, GE Healthcare Camden Group, at 310.320.3990 or marc.mertz@ge.com.

RESERVE YOUR SPACE IN THE COLLOQUIUM SPECIAL EDITION FALL 2016 / COLLOQUIUM SPECIAL EDITION Theme: Healthcare Policy And Alternative Payment Models Editorial & Advertising Due Friday, August 5

DISCOUNTS AVAILABLE FOR EARLY BIRD RESERVATIONS AND CAPG MEMBERS. For editorial guidelines contact Daryn Kobata capghealth@capg.org Editorial Departments: Upcoming Events | Names in the News | Member Spotlight For Advertising Information : capghealth@gmail.com Valerie Okunami, Publisher 916-761-1853

Summer 2016

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CAPG Health Summer 2016 Conference Issue  

Welcome to the CAPG Health Summer 2016 Conference Issue! This special edition highlights some of the great content at the CAPG Conference 20...

CAPG Health Summer 2016 Conference Issue  

Welcome to the CAPG Health Summer 2016 Conference Issue! This special edition highlights some of the great content at the CAPG Conference 20...