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Introduction to Capgemini

August 2013


Capgemini is a global leader in consulting, technology & outsourcing services with a strong focus on retail

Capgemini Global Operations North America 9,505

UK & Ireland 8,977

France 21,307

Benelux 10,391

Recent Apparel Clients

Nordic Countries 4,538

Central & Eastern Europe 8,962

Canada All over Europe United Morocco Arab Emirates

United States Mexico Guatemala

Group workforce 119,707 2011 Revenue $13.4B

Brazil Chile Argentina Latin America 9,176

Morocco 431

Italy 2,381

People’s Republic of China Taiwan India Vietnam Philippines Malaysia Singapore

Iberia 4,942

Australia India 35,727

Asia Pacific 3,370

Capgemini Retail Capabilities Retail Transformation

Engage with Consumers

 Demand Planning & Forecasting  Consumer Engagement & Experience  Integrated Planning Execution  Marketing Transformation Services

 Consumer Insights & Loyalty  Mobile Solutions

 Expansion Strategy

Operate Retail Channels  Retail Store Operations

Manage & Leverage Business Information

 Retail Point of Sale (POS)

 IT Transformation Strategy & Architecture

 Multi-Channel Integration

 System Selection  Solution Development & Integration  Master Data Management, Business Intelligence & Analytics

In collaboration with

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Global & North American Supply Chain Practice

North America Supply Chain Practice

Global Resources  Core team of 1,300 Supply Chain specialists

 30%+ year over year growth last 3 years

 3,800 additional Supply Chain extended team members

 Technology practices with specialists in Oracle, JDA, SAP and Red Prairie technology applications

 Significant offshore capabilities including over 40,000 team members in India  Technology centers to support technology alliance solution development

 Approximately 200 supply chain specialists

 Dedicated practices in Planning, Logistics and Transporation, Procurement and Product Lifecyle Managment

Tier One Alliance Partners

Supply Chain Practice Areas    

In collaboration with

PLAN - Demand and Supply Planning MOVE - Logistics and Transportation BUY - Procurement ILM - Integrated Product Lifecycle Management

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Ranked in the leader category by Forrester Wave™

In collaboration with

The information contained in this document is proprietary. Copyright Š 2013 Capgemini. All rights reserved.

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Gartner views Capgemini as leaders in their Magic Quadrants

#1 in France for IT Services according to Gartner Inc. based on 2012 revenue* #3 Worldwide for software testing by NelsonHall based on estimated revenues following Accenture and TCS** # 9 Worldwide for consulting by Gartner Inc. based on 2012 revenue* # 9 Worldwide for IT Outsourcing by Gartner Inc. based on 2012 revenue* *Gartner, Inc., “Market Share: IT Services, 2012,” Kathryn Hale, Dean Blackmore, Jacqueline Heng, Bob Igou, Daniel Krauss, Twiggy Lo, Freddie Ng, Arup Roy, Misako Sawai, TJ Singh, Tina T. Tang, Christine Tenneson, Douglas Toombs, Morgan Yeates, Allie Young, 29 March 2013 **NelsonHall: "Software Testing Assessment and Forecast 2012, Dominique Riviart In collaboration with

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We develop Customer Experience Strategy for leading Apparel and Hardgood Retailers

Client

Project Description Selected POS solution with clienteling and in-store mobility. Developing and deploying mobile application for external customers and internal associates tied to CRM to improve customer experience Defined business and technology requirements, new business processes and technology architecture to refine customer experience strategy and roadmap with benefits tracking tool and business case Developed a digital customer engagement strategy and roadmap through customer analytics and segmentation to identify opportunities and implemented in-store technology and capabilities including use of tablets and mobile apps to improve shopping experience and loyalty Developed multi-channel customer experience strategy through customer journey mapping and lead practice analysis to identify opportunities to enhance the customer experience online and in store. Developed and selected software to support new technology architecture Developed a CRM strategy and roadmap including the development of a new loyalty program by implementing a new CRM ecosystem including master data management, campaign management, digital asset management and GIS mapping

In collaboration with

The information contained in this document is proprietary. Copyright Š 2013 Capgemini. All rights reserved.

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www.capgemini.com

The information contained in this presentation is proprietary. Š 2012 Capgemini. All rights reserved.


Introduction to Capgemini