THANK YOU! Thank you for choosing Capital Cooling as your supplier of refrigeration equipment. As one of the UK’s premier commercial refrigeration manufacturers and suppliers you can be safe in the knowledge that you have the back up and assistance from the very best in the industry. With in excess of 150 members of staff, 4 UK based offices and a network of 70+ fully qualified service engineers our support system is second to none. Should you have any questions about your order you can contact our office on 0844 247 9000 between 8:30 and 17:00 Monday to Friday and in the unlikely event that you have any problems once your equipment is installed this same number can be used 24/7 to place a service call. Once again thank you for choosing Capital Cooling and we look forward to a long and successful partnership.
Free Standard Delivery
IN HOUSE SUPPORT
70+ engineers covering the whole of the UK 24/7
Technical hotline for support and assistance – available during working hours.
ALWAYS IN STOCK
DEDICATED TO YOU
We hold in excess of £1.5m of stock at any given time so we can have what you need when you
Dedicated account manager will ensure you get the best service at all times.
Contractor of the Year 2011 Capital Cooling are the 2011 ACR News “Contractor of the Year” an award voted for by some of the key individuals in our industry.
picking up many more awards like this over the coming years.
We can only do this by “Getting it right first time” from sales to service, We are very proud to have won this warranty to installations and award as it recognises the hard work everything in between. put in by our staff the length and breadth of the country. We won’t rest here though – this is only the beginning and we plan on
If you have selected our FREE standard delivery option your product will be with you 5-7 days from the date of order. Our transport team will call you at least 24 hours prior to delivery to advise you of a time slot.
Access Points Once you know when your delivery will be, please ensure that you clear the area you wish the product to be placed. Also ensure that access to this area is clear from obstruction.
Our delivery team will make sure that the equipment is fully functional before they leave your premises, they will also give you a quick tutorial on the basic operating features. (Depending on site conditions) However, if you have any further questions or you are having any problems please contact our Technical Support department on 0844 776 1234 and they will be happy to help you.
Express Delivery If you have opted for our Express Delivery service your equipment will be delivered by our approved pallet network. They shall deliver the items to your door – it will be your responsibility to move the equipment to the final position.
CapitalCooling delivering quality & value
DELIVERY Our free delivery service is one of the best in the industry offering unpacking and installation as part of the service. Free Basic Delivery
All our products (except sale items) include our free basic delivery service as standard. Our basic delivery includes transportation using our own network of distribution vehicles, doorstep level delivery into your store/outlet, assembly of the product, installation of the product (where applicable) and removal of all packaging. This applies to mainland UK only please contact us for our delivery prices to Ireland and the UK islands. While our delivery is advertised as "free" the cost is included in the purchase price of the unit and has a value of £80 for all items except multidecks, glass door freezers and jumbo island freezers. Please read below for information on delivery to restricted access areas (doorways, steps etc.) Our basic delivery is ex-works.
We offer express delivery on some of our product range, please ask for more information. Our express delivery service is carried out by a National courier network and is a doorstep service only. By selecting the express delivery option you agree that the product will only be delivered to your door on a pallet and will not be unpacked, installed and tested.
Orders will usually be processed within 24 hours. Should there be any change from this we shall contact you directly to discuss it with you. When purchasing items using our finance options your order will be processed upon receipt of your signed documents by the company supplying the finance. We will aim to dispatch your items within 48 hours of receipt of these. Regular delivery is between the hours of 8:30 and 17:00. Out of hours delivery is available at an extra cost – please contact our sales department on 0844 77 66 700 for more information. It may be possible to arrange a specific delivery time, please speak to the sales department for information.
We advise that you measure all doorways to your desired location for the item prior to ordering, paying particular attention to the height and width of the door in comparison to the item you would like to order. If our delivery drivers are unable to fit the item that you have ordered through your doorway and it is decided to return the item to us then we reserve the right to charge a failed delivery charge of 15%. If you believe that there may be problems with the size of your doorway please contact the sales team on 0844 77 66 700 where we might be able to find a solution which will fit.
Stairs and other obstacles
All our delivery charges and our FREE delivery options are based on pavement level access to delivery premises. By this we mean no stairs and easy access from a main road etc. If you feel that something might cause our delivery drivers obstruction or difficulty in delivering your unit then please call our sales team on 0844 77 66 700. If upon arrival our delivery drivers cannot get access due to stairs, parking restrictions or any other obstruction then we reserve the right to charge a £125 restricted access delivery fee. What if I want to return my item? Returns must be authorised and issued with a returns authorisation number by a member of the Capital Cooling sales team. Please contact them on 0844 77 66 700.
It is essential that you check all items for damage upon delivery. In the unlikely event that your items are damaged or faulty upon delivery please raise this issue with the delivery driver. Items which develop a fault will be tested by our engineers and replaced if necessary.
Undamaged/Unwanted goods Items returned within the cooling off period must be un-used, as-new and with all original packaging and instruction manuals intact. We reserve the right to charge a 15% re-stocking fee for this. We can arrange return delivery through our network at an additional cost. If any of the packaging, manuals or other components are missing then the cost of this will also be payable by you. You will be refunded or credited within 30 days for goods returned under the above terms.
CapitalCooling delivering quality & value
WARRANTY Please refer to your invoice which outlines the details and duration of your warranty.
Standard Warranty The warranty takes effect from the date the product is delivered to you and is subject to the following terms and conditions; The equipment was installed correctly by a qualified refrigeration engineer. The equipment has not been subject to misuse, abuse or damage through careless operation. The equipment was purchased from Capital Cooling and proof of purchase can be supplied. The warranty is NON TRANSFERABLE The equipment must have been maintained, cleaned and used in an acceptable way. Like a car, failure to maintain invalidates your warranty. All equipment will be repaired on site during normal business hours (8:30 - 17:00 Monday to Friday) by Capital Cooling. Capital Cooling retain the right to attempt to repair the product without offering a replacement. Any replacements supplied are at the discretion of the warranty manager. Should a replacement unit be required while the original is under warranty repair it can be hired, at a reduced cost, from Capital Cooling. The warranty applies to the refrigeration system and not the "fabric of the cabinet" Replacement parts fitted during warranty period are subject to the original warranty expiration date of the equipment.
Warranty Exceptions The following exceptions apply to all Capital Cooling warranties; Second hand, used, ex-rental and sale stock is excluded from the standard warranty. All units falling into these categories will have 3 months parts labour warranty unless otherwise stated. Our warranty covers mainland UK only Any modifications, 3rd party additions or changes from the manufacturerâ€™s standard specifications will invalidate the warranty. Components excluded from the warranty include, but are not exclusive to, failure/damage to shelves, door gaskets, brackets, lights, light fittings, light tubes, glass, keys, lock, outer case, plug, cables, night blinds Any fault not reported within 7 days of identification If the unit has had an attempted repair or modification from a 3rd party refrigeration company prior to contacting Capital Cooling about warranty claim. Failure to maintain the equipment to an acceptable standard invalidates ALL warranties. User error which results in damage or failure Use of the equipment out with its specified operating conditions or approved purpose. Failures due to fire, power surge, flood, act of god or any other uncontrollable circumstances. The warranty does not cover the contents/stock of the equipment (Food/Pharmaceutical etc.)
Items in our Sale or Outlet sections are not covered by our standard warranty unless otherwise stated on the contract of sale.
CapitalCooling delivering quality & value
TOP TIPS Follow these simple good-housekeeping tips to ensure you get the best performance from your new product. Failure to perform basic cleaning and maintenance may invalidate your warranty.
1 – Positioning The positioning of your cabinet can have a huge effect on the efficiency of the unit. By taking care with the positioning you can not only improve the lifespan and performance of the product but also recude the energy consumption and general running costs. -
When positioning equipment avoid draughts from doors, open windows and air conditioning ducts as these may compromise performance. Do not expose the equipment to direct sunlight, other heat sources or incandescent light. Never place items against air grilles which may obstruct or restrict the flow of air to the condenser. Maintain a minimum air gap of 100mm between the back of the equipment and the wall to ensure good air circulation.
2 – Day to Day Operations The day to day operation of your unit plays a major part in the performance. Adhering to these rules will maximise the efficiency of your product. -
Glass door chillers and freezers should have doors closed whenever possible to help maintain stable temperatures. A fully stocked and neatly merchandised cabinet will operate more efficiently. Never exceed loading limits or obstruct air flow to chillers, freezers, cold rooms and cellars. Always ensure that thermostats are set at realistic levels.
3 – Housekeeping Always monitor the performance of your equipment, should you see a decrease in temperature or increase in noise/heat generated by the unit then there may be something wrong. -
Glass door chillers and freezers should be checked for damage to door seals as these may cause temperature loss. Regularly inspect the equipment for spillage and debris in the air grilles, wells and condensate trays. Regularly clean equipment including fan decks, condensate trays and water outlets. Use a vacuum cleaner to carefully remove dust and air borne debris from the condenser unit and cooling fins. This is located behind the front grill.
CapitalCooling delivering quality & value
MAINTENANCE Don’t wait until your unit develops a problem before calling someone to look at it, an engineer should be asked to check over your unit and clean the internals on a regular basis – just like servicing a car. We can offer Planned Preventative Maintenance contracts to suit every need and budget. Please contact us for a quotation. Our PPM contracts are cost effective and flexible to suit your individual requirements. A PPM contract is essential to ensure that all of your commercial refrigeration and air conditioning equipment remains in good working order and operates at optimum efficiency. Contract features:
Ongoing condition monitoring Scheduled maintenance visits Reduced labour and emergency call out rates 24hr 7days/week engineer availability Guaranteed response times Written feedback Management of F-Gas regulations
PPM costs vary depending on the equipment and the environmental conditions so please contact or National Service Centre on 0844 247 9000 for an accurate quotation.
In the event of a temperature rise please allow one hour for recovery before reporting a fault. When a fault is obvious request an engineer to visit promptly to prevent further equipment damage. In the event of an equipment failure transfer perishable goods to an alternative cabinet or back-up chiller. The faulty equipment should be switched OFF. When logging a service call always quote equipment type, manufacturer, model number, serial number and Capital Cooling asset number to help with a swift response. You will be asked to refer to your top tips and housekeeping quide before an engineer is dispatched.
CAUTION! Warranty cover is not a substitute for MAINTENANCE! Warranty cover is conditional to maintenance being carried out in accordance with the recommendations provided in this document for the duration of the warranty period. Failure to carry out these maintenance procedures will invalidate your warranty.
CapitalCooling delivering quality & value
CONTACT US Sales & Support Open during standard business hours our Sales Department should be your first point of contact should you have a question with regards to any prospective or existing purchases.
Please call 0800 6444 004 and select option 2
Technical Helpline Our Technical Helpline are on hand to provide help and advice with regards to any products you may have purchased from us. The team can tell you how to set your controller, adjust temperatures and get the best performance from your product.
They can be contacted on 0844 776 1234
National Service Centre Open 24/7 and 365 days per year our National Service Centre is always on hand to help our clients. If you wish to book a Planned Preventative Maintenance visit or a Reactive Service visit they can arrange this for you. With more than 70 field based engineers covering the whole of the UK our support network is second to none.
Please call 0844 247 9000 and select option 1
CapitalCooling delivering quality & value
T&C’s Our full terms and conditions can be found below. If you have any questions on any aspect of these please do not hesitate to get in touch. 1. Defined Terms 1.1 In this Agreement the following words shall have the following meanings: “Agreement” means (i) the Quotation and (ii) the Terms and Conditions; “Care Manual” means any care manual provided to the Customer in respect of any of the Goods by the company; “Company” means Capital Cooling Limited (Company Number SC168189) “Customer” means the individual, firm or company to whom or which the Quotation is addressed; “Delivery Site” means a specified address in the UK to be agreed in writing between the Company and the Customer [(or such other address in the UK notified by the Customer to the Company in accordance with clause 5.2 below)]; “Goods” means the items specified as Goods in the Quotation; “Manufacturer’s Guarantee” means any guarantee given by the manufacturer of any Goods; “Quotation” means the e-mail, fax or letter from the Company to the Customer to which these Terms and Conditions are attached; “Price” the amount payable for the Goods as specified in the Quotation; “Terms and Conditions” means the terms and conditions of supply set out herein; and “Working Days” means a day (other than a Saturday or Sunday) on which clearing banks are open for business in Edinburgh. 1.2 In this Agreement, (i) the singular shall imply the plural and vice-versa and (ii) headings are for convenience only and shall not affect the interpretation of this Agreement 2. Basis of Supply 2.1 The Company shall supply the Goods to the Customer in accordance with the Agreement. 2.2 The Agreement shall commence on the date of receipt by the Company of confirmation from the customer that the Customer wishes to proceed with the order of the Goods on the basis of the Agreement or the first date of acceptance of delivery of any of the Goods by the Customer (whichever is the earlier). 2.3 Unless otherwise agreed in writing between the Company and the Customer, the Quotation shall be valid from the date of its issue to the Customer for: (i) 30 days in respect of any service parts which form part of the Goods; and (ii) 60 days in respect of any plant and equipment which form part of the Goods. 3. Guarantee Subject to clause 8.3 below, the Company’s liability in respect of any defect in or failure of the Goods supplied is limited to the liability of the manufacturer under any guarantee (“the Guarantee”) given by the manufacturer in respect of the Goods and is subject to; (i) the Customer having complied fully with the Care Manual and the manufacturers recommended service intervals and (ii) the manufacturer accepting its liability under the Guarantee. 4. Prices/Payment 4.1 Subject to any terms or conditions of payments set out in the Quotation, the Price shall be due by the Customer to the Company upon the first date of delivery of any of the Goods. 4.2 The Company shall be entitled to conduct, or arrange for a third party to conduct, a credit check on any Customer at any time prior to delivery and shall be entitled to withhold performance under this Agreement or terminate this Agreement without the Company incurring any liability to the Customer in the event that such a credit check discloses any information which in the opinion of the Company (acting reasonably) raises concerns regarding the ability of the Customer to pay any sums which will or may be due by the Customer under this Agreement. 4.3 All sums payable under the Agreement shall become due and payable immediately upon the happening of any of the following events: bankruptcy, winding –up or insolvency proceedings are brought in respect of the Customer or (without limitation) if the Customer does not make any payment under a judgement of a Court on time, or makes an arrangement with or in respect of any of its creditors, or has an administrative or other receiver or a manager of the whole or any part of its property appointed or goes into liquidation; or has a petition presented for its sequestration or is sequestrated or an interim trustee or a trustee in bankruptcy is appointed in respect of its assets; or any distress, diligence or execution is levied on any of the Customer’s goods; or an administrator is appointed to the Customer; or there occurs in any territory any event which corresponds to that territory to any of the events specified under this clause 4.5. 4.4 In the event of non-payment by the Customer of any sums due by the Customer under this Agreement, the Company also reserves the right to: (i) terminate or suspend the Agreement; and (ii) charge interest upon the outstanding amount at a rate of [eight] per cent per annum above the base fate from time to time of the [Bank of Scotland], running said interest from the due date for payment of the relevant sum until payment of the outstanding amount together with any interest due thereon is made in full to the Company (both Parties agreeing that this rate of interest is in all respects fair and reasonable). 5. Delivery Period 5.1 Any part of this Agreement which relates which relates to the time or rate of delivery, erection or installation of any of the Goods shall constitute an estimate only and shall not be constructed as constituting a binding bligation on the Company or a warranty or guarantee by the Company of any kind. Time is not of the essence in respect of any such estimate. [The Company shall, however, use its reasonable endeavours to deliver, erect and install the Goods in accordance with any such estimate.] 5.2 Delivery of the Goods will take place at the Delivery Site. As soon as practicable following the Goods becoming available for delivery, the Company shall provide the Customer with the up-to-date delivery, erection and installation date(s) for such Goods. [The Customer shall notify the Company within  working days of such notification or  working days prior to the up-to-date estimated delivery, erection and installation date(s) (whichever is the earlier) of any change in the address of the Delivery Site. In the event that such notification by the Customer is not made timeously and the Customer wishes the Goods to be delivered and installed at a site other than the Delivery Site, the Customer shall arrange delivery, erection and installation of the Goods at its own cost and expense. 5.3 In the event that the Company is unable to complete delivery of the Goods to the Delivery Site due to any act or omission of the Customer, the Customer shall pay such delivery, storage and other ancillary costs properly incurred by the Company in completing such delivery (in addition to the Price). 5.4 For any incorrect deliveries made by the Company to the Customer, the Company shall only be liable to replace the Goods delivered in error within a reasonable time and then only in the event that (i) the Customer has notified the Company of the incorrect delivery within  Working Days of such delivery and (ii) the Goods have been made available for uplift by the Company at a reasonable time notified by the Company to the Customer and are in [good] condition at the time of such uplift.
6. Access to Site 6.1 Subject to clauses 5.3 and 6.2 hereof, the cost of delivery, erection and installation of the Goods by the Company at the Delivery Site is included in the Price, provided that throughout the time of such delivery, erection and installation at the Delivery Site: (i) the area in which the Goods are to be installed is clear and available; (ii) the Delivery Site has clear access for normal transport; (iii) reasonable working space and full use of all necessary electrical, water or other services is available for the Company’s employees and sub-contractors at the Delivery Site; and (iv) the delivery, erection and installation can be carried out between 0830 and 1700 hours on weekdays. 6.2 The Customer shall be liable for any delivery, erection and installation costs properly incurred byt he Company as a consequence of any of the Delivery Site conditions not being as specified in 6.1. 6.3 The Company shall not supply any labour r materials for any builder’s work, plumbing, decorating, electrical wiring, woodworking, shop fitting, glazing or making good any brickwork, woodwork, tiling, pipe work or other parts of the Delivery Site unless previously agreed in writing by the Company and the Customer. Any such labour or materials necessary for, or as a result of, the delivery, erection and/or installation of the Goods shall be the responsibility of, and at the sole expense of, the Customer. 7. Risk and Responsibility for the Goods 7.1 All risk and responsibility for the Goods shall pass to the Customer on delivery of same to the Customer by the Company. The Customer will fully insure the Goods against theft, damage and destruction from the time of such delivery until the time of transfer of ownership of the Goods to the Customer. 7.2 [In the case of transportation on behalf of the Company by a third party carrier, delivery will be deemed to occur at the moment when those items are delivered to that carrier and the Customer will fully insure the Goods against theft, damage and destruction from the time of such deemed delivery until the time of transfer of ownership of the Goods to the Customer]. 7.3 Notwithstanding delivery of the Goods or the passing of risk or responsibility in the goods hereon, until such time as all sums due by the Customer to the Company under or pursuant to this Agreement shall have been paid in cleared funds to the Company: (i) ownership of the Goods shall remain with the Company; (ii) the Goods shall be kept in such a way as to be readily identifiable as the property of the Company; and (iii) the Company shall have the right to remove any of the Goods (whether they have been installed or otherwise) at the sole cost, liability and expense of the Customer and the Customer shall grant the Company full access to the Goods to permit the Company to exercise this right. 8. Liability 8.1 Subject to clause 8.3 below, the Company shall have no liability whatsoever for any consequential loss or damage (including, without limitation, loss of profits) arising from: (i) any faulty operation of the Goods whatsoever; or (ii) the negligence of any of the Company’s employees or sub-contractors. 8.2 Except as expressly provided in this Agreement (including, without limitation, clause 8.3 below) all warranties, conditions, representations or other terms implied by statue or common law as to the quality of the Goods or otherwise are excluded to the fullest extent permitted by law. 8.3 Nothing in this Agreement shall, or shall be construed as, purporting to exclude or restrict liability in respect of death or personal injury. 9. Force Majeure 9.1 Notwithstanding anything else contained in the Agreement, neither party shall be liable for any delay in performing its obligations hereunder if such delay is caused by circumstances beyond its reasonable control (including, without limitation, any delay caused by a breakdown in industrial relations of failure of delivery by a Third Party.) Subject to the party so delaying promptly notifying the other party in writing of the reasons for the delay and the likely duration of the delay, the performance of such party’s obligations shall be suspended during the period that the said circumstances persist and such party shall be granted an extension of time for performance equal to the period of delay. 9.2 Save where a delay is caused by the act or omission of the other party (in which event the rights, remedies and liabilities of the Parties shall be conferred and imposed by the other terms of the Agreement and by law): (i) any costs arising from such delay shall be borne by the party incurring the same; and (ii) either party may, if such delay continues for more than  months terminate the Agreement forthwith on giving notice in writing to the other in which event neither party shall be liable to the other by reason of such termination. 10. Cancellation Orders placed cannot be cancelled except with the Company’s consent and on terms which will indemnify the Company against any loss or damage which may be suffered by the Company as a result of such cancellation. Goods returned without the Company’s consent will not be accepted for credit. 11. General 11.1 The Agreement supersedes all prior agreements, arrangements and understandings between the Parties in relation to the subject mater hereof. Subject to clause 5.2 above, no addition to or modification of any provision of the Agreement shall be binding upon the Parties unless made by written instrument and signed by a duly authorised representative of each of the parties. 11.2 The Company shall be entitled to assign or sub-contract any of its rights or obligations under this agreement. 11.3 Subject to clause 5.2 above, the terms and conditions of this Agreement shall prevail over any terms put forward by the Customer unless the Company expressly agrees otherwise in writing. No conduct by the Company shall be deemed to constitute either acceptance of terms put forward by the Customer or a variation of the terms of this Agreement. 11.4 In the event of any inconsistency between any provision of these Terms and Conditions and any provision of the Quotation, the relevant provision of the Quotation will prevail. 11.5 If any provision or any part of any provision of this Agreement shall to any extent be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions or part of that provision shall not in any way be affected or impaired thereby and each of the provisions of this Agreement shall be valid, legal and enforceable to the fullest extent permitted buy law. 11.6 The Agreement shall be governed by and construed in accordance with Scots law and the Parties hereby submit to the non-exclusive jurisdiction of the Scottish Courts.
CapitalCooling delivering quality & value
MAINTENANCE RECORD Date
Maintenance Carried Out
CapitalCooling delivering quality & value