CAMPING IN ONTARIO’S NEWSLETTER
UPDATE I find that our winter Holiday season is quickly coming to a close. The snow is still around, but there is light at the end of the tunnel and two out of three groundhogs can’t be wrong. Spring is just around the corner. The legislature is finally back conducting business on our behalf somewhat, at least for now. Why can’t we just get along? As I mentioned spring is almost here and that brings to mind the spring regional meetings. I know everyone has been away so registering for the spring meetings has been the last thing on your mind, but now is the time to call the office and let us know you’re back and ready, willing and able to get involved. March 27 March 28 April 3 April 4 April 9 April 10
Regions 2, 3 & 4 at Bingeman’s Regions 1 & 4 at London Convention Centre Regions 9, 10 & 11 at Rideau Acres Regions 5, 6 & 8 at the Legion in Peterborough Region 7 at Blue Mountain in Collingwood Regions 12 & 13 at North Bay Clarion Resort
Board members will need to be elected in a number of Regions. Board terms that are up and require elections are as follows: regions 2, 3, 5 & 6. If your region is having an election, we really need you to attend as it is the only way to have your voice heard. Elections are the best way to move the organization forward or in a specific direction and are essential to ensure we attempt to speak for everyone in the camping industry. If you do not think that you are able to commit the time required for being a Board member, you may want to participate
in a Board Committee. Our Board Committees will now comprise more of our members to broaden the scope, resources and opinions of our membership. If you receive a call from our Executive Director (Alexandra) please consider the request and embrace the challenge. Or if you are interested in a particular area such as advocacy, membership or convention, please give her a call to discuss your participation. Lastly, we all need to be aware of what is going on in our local Municipalities and Regions. These people talk to each other more than we realize. If a municipality finds something that works for them, you can rest assured that they are passing it on to other municipalities. We all need to be on top of decisions made locally and keep the office advised of these decisions. Being able to contact another campground who has knowledge already can greatly assist you in defeating an issue or getting it passed in your favour. I look forward to speaking with everyone at the regional meetings and being part of the elections. Don’t forget to contact the office and register for your regional meeting.
Inside This Issue Executive Director’s Message . . . . . . . . . . . . . . . 2 Electrical Hazards in Your Campground . . . . . . . 4 Ministry of Labour Initiatives for 2013. . . . . . . . . 8 Sometimes a Swimming Pool is Just a Swimming Pool. . . . . . . . . . . . . . . . . . . . . . 12 New Payment Processing Solutions . . . . . . . . . 16 In Memoriam Ronald Cross, Past President. . . . 16
Water—Sewage System Upgrades. . . . . . . . . . . Why Water Meters?. . . . . . . . . . . . . . . . . . . . . . Welcome New Members. . . . . . . . . . . . . . . . . . Supplier Member Wins Award . . . . . . . . . . . . . Ever Thought About Being on the Board?. . . . . Sun Protection Made Easy and Profitable. . . . . 2013 Convention and CampEx. . . . . . . . . . . . . .
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Campers Helping Campers. . . . . . . . . . . . . . . . Training Opportunities . . . . . . . . . . . . . . . . . . . “Residential Tenancy” In Campground Triggers Eviction . . . . . . . . . . . . . . . . . . . . . Calendar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CAMPING IN ONTARIO UPDATE | 2
Executive Director’s Message While many of you have been enjoying well-deserved holidays, we have been busy handing out the directory to the camping public at consumer shows for the past two months. In addition to our regular show circuit this year, we added consumer shows in Quebec City and Winnipeg. Through our partnerships, we were able to have our directory available at shows all across Canada (New Brunswick, Nova Scotia, Alberta and British Columbia). We were also able to increase our presence in the United States by partnering with Campground Owners of New York (CONY) and Michigan ARVC. This is in addition to the shows that we already have a presence in through our contract with Anderson’s Distribution. We continued to off-set the Northern Travel Information Centre closures by having a larger distribution network in Michigan. We started working with a new distribution company in Michigan and have been told the Directory has been well received. I’m certain you will agree that this is a great return on your marketing dollars! Another project that has kept us busy over the past couple of months is the redesign of the website. We have made substantial changes to the consumer search function as well as how your listing will appear. I strongly urge you to attend a regional meeting for a demonstration on the changes. If you are unable to attend in person please ensure you call the office to set up a time to go over the changes to the website as this affects you directly. The redesign of the website will make it easier for a camper to find your campground and, more importantly, fill your vacancies. At the end of February, Erin Cacciapuoti left working in the office to start a new life in Edmonton, Alberta. While she is no longer in the office, she has agreed to do a couple of shows for
ONTARIO PRIVATE CAMPGROUND ASSOCIATION 305 Milner Ave, Suite 206, Toronto, ON, M1B 3V4 TOLL-FREE 1 877 672 2226 TEL 416 820 2714 FAX 647 352 0900 WEB www.campinginontario.ca EMAIL firstname.lastname@example.org PUBLISHER Guida Williamson DESIGN Sandra Friesen Design www.sandrafriesen.com Published 4 times per year, Update is the newsletter for the campground owners, operators and suppliers who belong to the Ontario Private Campground Association (opca).
us during the next month. On behalf of the Association I wish her and her family all the best and thank her for her years of service. In February we also welcomed the newest member to the team, Jonathan Peluso. Jonathan brings with him a background in advertising, marketing and non-profit as well as French proficiency. Jonathan will be taking over the campground membership portfolio in the office and I encourage you to call and introduce yourself to Jonathan. Lastly, I hope to see all of you at the upcoming Regional meetings. These meetings are very important for not only catching up on what the Association is doing, or the latest news from the Government, but also provide an opportunity to discuss what is happening in your specific part of the Province. Knowing what is going on at the municipal level as well as what your RTO is doing is important for your business. It is this sharing of information that makes our Association strong and better able to serve you our members. See you soon and I wish you a smooth opening of your campground for the 2013 camping season.
CAMPING IN ONTARIO UPDATE | 4
Are There Hidden Electrical Hazards in Your Campground? Camping season is almost here. Keep your campers safe by making sure your campground doesn’t contain hidden electrical hazards. In the last couple of years, the Electrical Safety Authority (ESA) has discovered hidden hazards in several Ontario campgrounds and trailer parks. These hazards were significant in that they posed an immediate danger of fire and shock. Improperly installed and maintained electrical systems can cause serious personal injury, death or property damage.
1 Improperly maintained electrical equipment such as distribution panels and safety switches. 2 Using flexible cord, such as extension cords, as permanent or underground wiring. 3 Improperly maintained primary and secondary conductors/ pole lines. 4 Missing covers on outlet/switch boxes. 5 Incomplete/incorrect labeling of circuit breakers, fuses, and switches on the distribution panel directory. Raising awareness, education and training are critical to improving electrical safety. ESA undertakes its own programs and also collaborates with others across the safety system to improve awareness of the risks and knowledge about the responsibilities under the OESC.
Proactive inspections coming soon In one particular case where an imminent danger existed, ESA was required to take action to have these issues fixed immediately. The timing was unfortunate, nearly resulting in a disconnection of power to the park during a long weekend. Being proactive about the safety of your campground’s electrical system can help ensure your campers and property stay safe, while also ensuring there’s no disruption to your business.
What you need to know In response to these occurrences, ESA would like to increase awareness amongst campground and trailer park owners and operators regarding their obligations under the Electricity Act, 1998 and the Ontario Electrical Safety Code (OESC).
Oesc Fast Facts… Fact 1 The OESC defines the legal requirements and minimum safety standards for electrical installations, products and equipment used in Ontario. Fact 2 Anytime you undertake electrical work covered by the OESC, you need to file an application for inspection with the ESA. Fact 3 All electrical equipment, including RVs and trailers/campers, are required to be approved and bear a recognized approval mark. For a list of recognized approval marks refer to ESA website www.esasafe.com. Fact 4 The top five fire/shock hazards seen in campgrounds and trailer parks as a result of non-compliance with the OESC are:
ESA also undertakes proactive inspections and targeted campaigns that focus on protecting the general public and consumers from potential electrical risks, and ensuring that safety requirements are understood and followed by owners and operators in an effort to reduce the occurrence of electrocution, shock and fires. ESA will be conducting a series of proactive inspections focusing on electrical hazards in privately-owned campgrounds from April – June 2013. ESA will be randomly selecting sites throughout the province. During the inspection, an ESA inspector will review the campground’s electrical infrastructure. If one of your sites is selected, you will be contacted prior to the visit to arrange a time and provide a contact person who our inspectors can meet with on-site. ESA will waive the fee for this inspection. If deficiencies are identified, a return visit charge may be required dependant on the repairs required. To request more information regarding these proactive inspections, please contact ESA via email at email@example.com
The Electrical Safety Authority The Electrical Safety Authority’s (ESA) role is to enhance public electrical safety in Ontario. As a designated administrative authority acting on behalf of the Government of Ontario, ESA is responsible for administering specific regulations related to the Ontario Electrical Safety Code, the licensing of Electrical Contractors and Master Electricians, electricity distribution system safety, and electrical product safety. ESA works extensively with stakeholders throughout the province on education, training and promotion to foster electrical safety across the province. For more information on the ESA, the requirements of the Act, the OESC, or the Ontario Electrical Safety Report visit our website at www.esasafe.com.
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CAMPING IN ONTARIO UPDATE | 8
Ministry of Labour Initiatives for 2013 Safety Rights, Responsibilities and Roles for Workers, Supervisors and Employers Note: In 2013, the Ontario Ministry of Labour will be visiting workplaces in Ontario looking to see that employers, supervisors and workers are knowledgeable about the rights, roles and responsibilities that they all play in the workplace when it comes to occupational health and safety. The inspectors will be interacting with members of all of these groups to ensure that this has been done. It is not only prudent for employers to do the training, but it is even more so to document it in order to be able to prove that due diligence has been done. The article below discusses briefly what the expectations of the MOL will be. Everyone in a workplace has rights, responsibilities and a role to play when it comes to the safety of workers. Whether you are a worker, supervisor or employer, there are certain things you not only need to be aware of according to the Occupational Health and Safety Act of Ontario, but there is an active part you are expected to play in the daily operations in the workplace when it comes to health and safety. All workers must be made aware of their right to refuse to perform a task that they feel is unsafe for them to do. The reasons for this may vary and could include the fact that they simply don’t feel comfortable doing a task they have not been properly trained to do, the task maybe outside of their skill set or they could even feel their own personal safety is threatened from working with a co-worker who has been bullying them. These rights can be found under section 43 of the OHS Act. Workers also have responsibilities and duties to perform when it comes to their own safety and even the safety of those they work with. Section 28 of the OHS Act has two parts that clearly define what those duties are and also what role the worker is to play. In the first section it says that the worker will abide by OHS Act and the safety rules established by the employer; use or wear the protective devices the employer requires them to wear, utilize the safety training that has been provided to them and report any defective equipment and/or safety hazards that they find in the workplace. The second part of Section 28 says that the worker shall not remove or tamper with safety devices or protection, operate equipment or devices in a way that may endanger themselves, a co-worker or anyone nearby and they shall not act in a way that could also endanger themselves or anyone else. Section 32 of the OHS Act explains about workplace violence and harassment and all workers must be knowledgeable of this information and be thoroughly trained on these topics. All training has to be documented in order to prove due diligence has been done and yearly refresher training on these topics is a good idea. Workers also play a role when it comes to maintaining a safety culture in the workplace. Experienced workers should set an example for new and younger workers by making sure that they follow safety rules, identify and correct safety hazards and watch over inexperienced workers. The role of new and young workers is to follow the safety rules, use the safety training they have received, feel empowered to report safety
hazards and to ask any safety-related question at any time. They too should actively participate in their employer’s safety program and even be willing to add to it when they have a good safety suggestion. Supervisors in the workplace have similar obligations as the workers do only that they could be expected to do the training of the workers, teach them how to work safely, make them aware of any potential safety hazards and to be knowledgeable of the OHS Act and the safety programs that the employer has put in place. The supervisor is also responsible for observing the workers to ensure they are following the safety protocols needed to safely operate any equipment and that they are wearing the personal protective equipment required to be worn, depending on the task being performed. The supervisor should have weekly safety talks with their workers and discuss any pertinent safety issues. This is an excellent forum for workers to bring up safety concerns so they can be addressed. Serious safety concerns should be brought forward immediately and be welcomed by the supervisor and the employer. Any safety hazards that can be corrected by the supervisor should be done so right away. Those that cannot be corrected immediately should be brought to the attention of the employer so they can make the necessary arrangements to eliminate the safety hazards. The duties of employers are defined in sections 25 and 26 of the OHS Act of Ontario. There is a significant list and all employers should review them carefully. The main function of the employer is to provide a safe workplace and working environment for their workers. The equipment must be in good working condition and any safety hazards in the workplace need to be identified, brought to the attention of the supervisors and workers and then corrected. Any personal protective equipment that is required to be worn by the workers should be CSA approved with the workers trained on how to wear it properly. This year, Ministry of Labour inspectors will be visiting recreational facilities looking to see that employers have fulfilled the duties described in sections 25 and 26 and also that they have done the training for workplace violence and harassment and have implemented the programs as described in section 32 of the OHS Act. Inspectors will be paying special attention to the topics of seeing that all workers are aware of their safety rights and duties as a worker. Inspectors will also be checking on whether or not any supervisors working for the employer have been trained to be “competent persons” as defined by the OHS Act. Supervisors should know their roles and responsibilities in regards to safety in the workplace and actively promote health and safety to their workers. This is important as inspectors will interact directly with the supervisors and also the workers to ensure that the safety programs, knowledge and training are in place. Failure to do so will lead to orders being written and even fines being levied. Having the safety programs required in place, doing the training needed for the workers and supervisors is critical! Documenting it is
9 | march 2013
even more important in order to prove that you have achieved due diligence. Remember the old saying; “If it is not written down, it doesn’t count.” Legal experts say that you cannot prove due diligence unless you have the proper documentation. As an employer, it makes good business sense to take the steps necessary in order to protect your workers and supervisors. By doing so, you will be protecting your customers, family and business at the same time.
“supervisor” means a person who has charge of a workplace or authority over a worker
Definitions from the OHS Act
“workplace violence” means,
“worker” means a person who performs work or supplies services for monetary compensation but does not include an inmate of a correctional institution or like institution or facility who participates inside the institution or facility in a work project or rehabilitation program
“competent person” means a person who, (a) is qualified because of knowledge, training and experience to organize the work and its performance, (b) is familiar with this Act and the regulations that apply to the work, and (c) has knowledge of any potential or actual danger to health or safety in the workplace; “employer” means a person who employs one or more workers or contracts for the services of one or more workers and includes a contractor or subcontractor who performs work or supplies services and a contractor or subcontractor who undertakes with an owner, constructor, contractor or subcontractor to perform work or supply services
(a) the exercise of physical force by a person against a worker, in a workplace, that causes or could cause physical injury to the worker, (b) an attempt to exercise physical force against a worker, in a workplace, that could cause physical injury to the worker, (c) a statement or behaviour that it is reasonable for a worker to interpret as a threat to exercise physical force against the worker, in a workplace, that could cause physical injury to the worker. Submitted by Bill Godkin of CE Safety. Article is the professional opinion of the author only. Please contact Bill at email@example.com or go to www.cesafety.com for more information.
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CAMPING IN ONTARIO UPDATE | 12
Sometimes a Swimming Pool is Just a Swimming Pool Blue Mountain Wins Appeal
Section 51(1) of the act states: Where a person is killed or critically injured from any cause at a workplace, the employer shall notify an inspector, and the committee, health and safety representative and trade union, if any, immediately of the occurrence by telephone or other direct means and the employer shall, within forty-eight hours after the occurrence, send to a Director a written report of the circumstances of the occurrence containing such information and particulars as the regulations prescribe.
On February 7, 2013, the Court of Appeal for Ontario handed down its highly anticipated decision in Blue Mountain Resorts Limited v. Ontario (Ministry of Labour and Ontario Labour Relations Board), 2013 ONCA 75. It found that Ontario’s OccuOlrb and Previous Court Rulings pational Health and Safety Act does not require The resort appealed the order to the Ontario Labour Relations Board. employers to report every fatal or critical injury to The board upheld the order, concurring with the Ministry of Labour’s any person at a workplace. Rather, the act requires submission that the act requires reporting of all critical injuries and fatalities to any “person” in a “workplace.” employers to report only critical injuries or deaths Importantly, the resort had argued before the board that if reporting that occur at a workplace and that have a reasonable of critical injuries or fatalities to all persons was required, it would also nexus to a realistic risk to worker safety. Read on to be required to preserve the accident scene which would create tremendous disruption to the resort. The board declined to comment on that learn more about the case, as well as suggested best argument because, in its view, the order cited the resort only for failing practices for employers and constructors. to report the fatality.
Facts On Christmas Eve 2007, a guest of the resort drowned in an unsupervised swimming pool. No workers were present at the time. Blue Mountain did not report the fatality to the Ministry of Labour. It reasoned that the incident did not involve a worker and had not occurred in a “workplace” per se, given that no employees of the resort were present. The following March, a Ministry of Labour inspector conducting a routine visit to the resort learned of the drowning and issued an order, citing the resort for failing to report the fatality under the act. In making the order, the inspector determined that subsection 51(1) required an employer to report critical injuries to both persons who were not workers, as well as workers.
Blue Mountain had the board’s decision judicially reviewed. On review, Ontario’s Divisional Court found the board’s decision to be reasonable. Both the board and Divisional Court concluded that, because the act refers to both “workers” and “persons” in various provisions, the legislature must not have intended them to be synonymous. The Divisional Court also reasoned that hazards resulting in injuries to non-workers or “persons” could also affect workers, meaning it was within the powers of the Ministry of Labour to investigate to determine if there was a risk to the health and safety of workers.
Appeal Court Rules: Reporting Must Have Nexus to Worker Safety Five parties participated in the hearing before the Court of Appeal for Ontario: Blue Mountain Resort, the Ministry of Labour, the Ontario Labour Relations Board, and intervenors Conservation Ontario and the Tourism Industry Association of Ontario (“Tourism Ontario”). The resort, Conservation Ontario and Tourism Ontario all asserted that the board’s interpretation of the statute had significant practical implications for employers (with just about every “place” in Ontario being a “workplace” for purposes of the act). The ministry argued that, in keeping with the strict and clear wording of the act, all fatal or critical injuries in Ontario workplaces ought to be reported, and that it was the ministry’s role as regulator to determine which incidents ought to be investigated. The Court of Appeal rejected the ministry’s position. The Court of Appeal succinctly set out its findings, writing:
13 | march 2013
The interpretations [the Divisional Court and board] gave to s. 51(1) of the [act] would make virtually every place in the province of Ontario (commercial, industrial, private or domestic) a “workplace” because a worker may, at some time, be at that place. This leads to the absurd conclusion that every death or critical injury to anyone, anywhere, whatever the cause, must be reported. Such an interpretation goes well beyond the proper reach of the [act] and the reviewing role of the Ministry reasonably necessary to advance the admittedly important objective of protecting the health and safety of workers in the workplace. It is therefore unreasonable and cannot stand.
is reportable, accident scenes must be preserved. Employers and constructors may consider directing workers and supervisors to consult with appropriate human resources, health and safety or management personnel before notifying the ministry. • directions to contact legal counsel before notifying the ministry when there is doubt whether the notification provisions of the act have been engaged. • standard letters and reporting forms, available on site, for use in the event of a critical injury or fatality to ensure that the minimum statutory notification and written reporting requirements are followed.
The Court of Appeal ruled that “a proper interpretation of the Act requires that there be some reasonable nexus between the hazard giving rise to the death or critical injury and a realistic risk to worker safety at that site.” Through this decision, the Court of Appeal limited an employer’s reporting and notification obligations to situations where:
Employers Operating in Multiple Canadian Jurisdictions
• a clear statement of the incident reporting requirements specific to the individual workplace: who from the workplace should be called; when should they be called; and backup contacts in case of after-hours emergencies. Usually these contacts should be notified before any regulatory OHS body such as the Ministry of Labour. • statements specifying that critical injuries and fatalities involving all persons are potentially reportable and that, where the injury
Jeremy Warning is a partner in the group and a member of the firm’s national OHS & Workers’ Compensation Practice Group: 416-6436946; email@example.com.
As a cautionary note, bear in mind that different standards apply in different provinces. In Alberta and Nova Scotia, for example, all deaths that occur at a workplace must be reported, including those involving members of the public. However, insofar as critical injuries are concerned, only those incurred by workers are reportable in those provinces. Conversely, both Quebec and British Columbia require only 1. a worker or non-worker (“any person”) is killed that employers report injuries to workers. Thus, no It is advisable to or critically injured one standard applies across the country. Further, review and, 2. the death or critical injury occurs at a place jurisdictions such as Nova Scotia and Newfoundif necessary, revise where (i) a worker is carrying out his or her land and Labrador have reporting obligations that employment duties at the time the incident are similarly worded to the obligation in Ontaryour reporting occurs, or, (ii) a place where a worker might reaio. As such, the Ontario Court of Appeal decision, policies and train sonably be expected to be carrying out such although it does not interpret the legislation nor duties in the ordinary course of his or her work is it binding in either of those jurisdictions, could workers and (“workplace”) prove influential. Therefore, employers operating supervisors on 3. there is some reasonable nexus between the in multiple jurisdictions should consult the applicahazard giving rise to the death or critical injury ble statute to determine the specific circumstances how to respond. and a realistic risk to worker safety at that workin which workplace injuries and events, such as fires, place (“from any cause”). [emphasis added] explosions and collapses, are reportable. This variation and complexity make it important for employers and constructors to ensure that workers and front-line supervisors Best Practices for Employers and Constructors It is unclear whether the Ministry of Labour will seek leave to appeal are given information and instruction on the legislated requirements the decision to the Supreme Court of Canada, or if there is any inten- relating to workplace accidents in order to ensure compliance with the tion to amend section 51 of the act. For now, consider the Court of applicable statutory regime. Appeal decision to be the governing law relating to notification and reporting of injuries occurring in Ontario workplaces. As such, it is By Julie-Anne Cardinal, Jeremy Warning and Cheryl A. Edwards advisable to review and, if necessary, revise your reporting policies and train workers and supervisors on how to respond. In these reporting Julie-Anne Cardinal is an associate in Heenan Blaikie’s Labour and Employment Group: 416-643-6939; firstname.lastname@example.org. policies, strategies and procedures, include the following:
Cheryl A. Edwards, Partner, leads the firm’s OHS & Workers’ Compensation Practice Group: 416-360-2897; email@example.com.
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CAMPING IN ONTARIO UPDATE | 16
New Payment Processing Solutions, A Member Benefit Profile Accelerated Payments
Global Payments Canada assists tens of thousands of businesses every day, ensuring payments for their business are secure, fast and cost effective for a demanding market.
Accelerated Payments (CAM Commerce) was recently acquired by Global Payments. Your existing payment solution (online campground reservation system) may connect to Global Payments through our newly acquired partner. If you would like to switch to Global Payments please contact Bjorn Kruse at 1.800.361.8170 X 70622 to ensure you and your guests are happy campers.
As a proud partner of Camping In Ontario, we understand the expectation of reliability, flexibility and mobility when ramping up for a busy season of campers ready to enjoy what Ontario has to offer, the outdoors. We’re pleased to assist the members of Camping In Ontario with continued value in products to drive more campers, reduce processing costs and increase the mobility of accepting payments. Welcome to Global Payments with trust in every transaction!
HomeCurrencyPay®, Exclusive with Global Payments HomeCurrencyPay enables campgrounds to offer international Visa® and MasterCard® cardholders the option of paying for their purchases in their own home currency. This Global Payments solution, which supports both EMV and magnetic stripe cards, offers significant value-added benefits to the campground owner and campers using this product. It allows international cardholders the choice and convenience of paying in their home currency. Customers will appreciate being more informed about their purchase since the exchange rate and final price in their home currency will be displayed before they complete their purchase and make their currency selection, as well as on the transaction receipt. Lastly, a portion of every HomeCurrencyPay transaction is paid back to the campground to reduce your costs. It’s available today!
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In Memoriam Ronald Cross, Past President Cross, Ronald “Ron”; at the Guelph General Hospital on Sunday February 24, 2013. Charles Ronald “Ron” Cross of Guelph, formerly of West Grey Township in his 83rd year. Beloved husband of Joy (Tripp) Cross. Loved father of Wendy Cross & husband Don Kamin of Rochester, N.Y., Sandra Clements & husband Tony of Ayton, Kathleen Cross & partner Betsy Spaulding of B.C. and Ronald Cross & wife Karren Collins-Cross of Little Britain. Loving grandfather of Max Kamin-Cross, Matthew Cross, Hannah Spaulding, Danielle Piechota and Samantha Piechota. Dear brother of Shirley Holmes & husband Roy of Dundas. Survived also by niece Gayle, nephew Paul and by their families. Ron was active in many community organizations including the Ontario Private Campground Association where he served as president. Cremation has taken place. A memorial service will be held at a future date. Memorial donations to the Heart & Stroke Foundation of Ontario would be appreciated by the family. Funeral arrangements entrusted to the England Funeral Home, Mount Forest. Online condolences may be made at www.englandfuneralhome.com
17 | march 2013
Water—Sewage System Upgrades: What You Should Know As the winter winds begin to subside, thoughts of summer pursuits The Private Services Options Assessment (PSOA) which is based on begin to stir the seasonal business operators from the post holiday the Ministry of Environment’s servicing options guidelines is designed lull. As we move forward in 2013, campground owners and operators to carefully identify which technologies represent the most economshould be aware that the onsite wastewater industry awakens from its ical and ecologically applicable solution for the client. By identifying wintery hiatus and this often includes those monitoring inspections the site conditions or treatment requirements for the client, it is posfrom a host of government inspectors. Public health officials and sible to sort through the options and develop a cost comparison to help Environmental Officers descend on public campgrounds armed with develop a budget for the operator. Most times, this also includes a strata variety of provincial regulations designed to protect the public or egy for “quick fixing” the deficiency to keep the facility in operation, the environment, but do you know how to interpret their reports? which translates into income versus closure. Most government inspectWhat do you do if they issue a deficiency report, an Order or Provincial ors are not out to close a business if there is a severe breakdown in water Offenses summons or ticket? The first order of business is to under- or sewage treatment, but they do want to see a commitment to resolvstand completely the impact of those inspection reports. What oper- ing the deficiency. Completing the site audit and PSOA will assist the ators may not realize is there are legal ramifications and costs to these business to remain in operation while the designing, engineering, appliactivities that can only be managed with a well thought out game plan. cation preparation and permit approval process continues to ultimateOften this means identifying: a) the legal obligaly completion of the repair or replacement work. So, tions to respond to these types of reports, and b) rather than quietly trying to deal with an Order or identification of a game plan to ensure that the Summons, open the lines of communication, seek best technology is chosen. Be it a water treatment advice from others and make the phone calls to your Never have there system or sewage works, there are a multitude of local experts. Every sewage system is designed to fail been so many options available, but not all of the choices are the (over time), and every system (water or sewage) will same. So let’s look at these two issues separately. require repair or replacement eventually. choices for the If you are issued a deficiency report or Work Never have there been so many choices for the Order, you should review the document carefully. consumer when it comes to water and wastewater consumer when it Often the difference between an Inspection Report needs. This is why it is important to engage a procomes to water or Work Order are not clearly identified or explained. fessional to work with you when faced with an An Inspection Report is just that, a report of the findimprovement project to ensure that decisions and and wastewater ings during the inspection. Taking into account norbudgets are carefully identified before you move formal breakdown or equipment failure, inspection ward on solving a legal problem. needs. reports are snap shots of a water system or sewage Remember that preventative maintenance is still works operation at the time of the inspection. Often the best solution for avoiding a deficiency report or these types of reports include recommendations for Order, and be it a water or wastewater system, rourepair or maintenance work, but there is no legal obligation to comply. tine maintenance can go a long way towards extending the life cycle of An Order or Work Order on the other hand, is a legal document requir- your system. When it finally comes time to upgrade or replace the sysing some type of corrective action and this document becomes a legal tem, and eventually they will need to be repaired or replaced, be sure obligation for the operator. An Order typically sets out the direction to identify which technology best meets your needs. Being proactive is to undertake the repair/replacement of a broken, failing or malfunc- one way to avoid a deficiency report or Order, and more often than not, tioning system, and this translates into a cost for the operator. Tickets by the time the inspector shows up, many operators already knew that and summons are immediate offense notices that are subject to pro- they had a problem that needed to be fixed. cessing under the Ontario court system, and should be reviewed with Many of today’s treatment systems are designed for difficult or chala lawyer for best protection. Tickets and Offense Notices are typically lenging sites, and costs for purchase and operation could increase with only issued if there is a history of non-compliance, and are usually used complexity. As with any successful business venture, maintenance of as a last resort to solicit compliance. your water and wastewater infrastructure will ensure trouble free busiNow it’s time to start looking at the options. Professional consult- ness days in the upcoming summer months. ant, designer engineers can help to identify the choices available. Often, there are others who have been through the same situation and word Have a safe and enjoyable summer! of mouth is one useful way to find out what’s out there. Ultimately though, it is only through a concise audit and assessment of the oper- Submitted by Gerry Dignard: CEO Canadian Shield Consultants Agency ation that the best options can be identified. Inc. ,www.canadianshieldconsultants.com
CAMPING IN ONTARIO UPDATE | 20
Why Water Meters? For a variety of economic and environmental reasons, residential water metering is becoming commonplace. Toronto has recently implemented a mandatory water meter program, as have many other municipalities across Ontario. However, unlike electricity meters, which have been recently adopted by condominiums, apartments and many recreational properties, water meters are seldom installed in smaller residential applications. The following will hopefully shed some light on why water meters are an important and cost effective asset for every campground.
buildings and neighborhoods. Since less water is used, there is also less sewage, chemicals, and CO2 from pumping and heating produced.
When a water meter is installed, water use typically declines by 15-20%, but some municipalities have seen savings as high as 40%. The main reason for the decrease is that people won’t waste something that they pay for. Completely wasteful practices, such as constantly running water to keep it cold in the summer or not fixing visibly leaky faucets, are eliminated within weeks of a water meter being installed. People will also minimize the amount of water used for washing dishes, taking showers, watering lawns and washing cars.
Water meters are inexpensive….approximately $80-$100 for a utility grade, manually-read meter. They are also easy to install and can often be fitted for a regular hose bib. For campgrounds, meters are typically read manually daily, monthly, quarterly or at end of season. For rates, it is often easiest to use the local municipal rate structure, even if on a well system. Unlike electricity meters, Measurement Canada does not regulate water metering (yet), so there are no regulatory approvals and processes required for an installation. That said, it is recommended to purchase utility grade water meters from reputable manufacturers so you can be confident of the accuracy of your meters and the warranty they offer. Due to their ease of installation, low cost, and proven savings in terms of commodity charges and infrastructure, water meters will become a key component of well managed campgrounds and other recreational properties.
Submitted by Mike Easton, QMC Metering Solutions, www.qmeters.com
Proven Water Conservation
Without water meters, all families at a campground equally share in the cost of water, charged as a flat rate or included in rental rates. In most communities, 20% of the users consume half of the water. The remaining 80% of users therefore subsidize the consumption of these high users. Once water meters are installed, every family pays for what they use; high users can choose to conserve or pay a higher bill. It’s fair.
Welcome New Members
Reduce Infrastructure Costs Whether your campground’s water is supplied by the municipality or a well, the commodity and its supporting infrastructure are likely a major cost to you. Costs include construction and maintenance of pumps, pipes and controls; energy for pumping and heating; chemicals for treatment; and of course, water and sewer charges. To maintain or decrease these costs or to avoid upgrading infrastructure if the campground expands, owners can use water meters and other conservation products to decrease water demand. Water meters are installed outside of the trailer, so you will have direct access to them for reading and maintenance. Taking this proactive approach to utility infrastructure management will pay dividends to the property every year, but especially in years of extremely hot weather or drought, when water may be scarce.
Green Since they promote water conservation, water meters are included in almost all green initiatives, such as the Canadian Green Building Council’s Leadership in Energy and Environment Design (LEED)
Campgrounds Egans Campground Inc Lake Lauzon Resort & Marina
Suppliers Active Canadian Emergency Training Inc Apps Network Appliance Inc Coldwell Banker Power Realty Brokerage, Team Platinum Hudson Entry & Automation Inc Jambette Recreational Equipment McCabe Promotional Advertising Morris Chemicals Inc
21 | march 2013
Supplier Member Wins 2012 Best Marine Industry Award Camping In Ontario Supplier Member Windabout Enterprises Inc. Wins CASBA 2012 Best Marine Industry Award for Toss N’ Save
Congratulations to Windabout Enterprises Inc. for winning the Canadian Safe Boating Council’s 2012 Best Marine Industry Award. Manfred and Teresa Klotz are the proud company owners, and Manfred the designer of the life-saving product in question: Toss N’ Save. The product is an innovation in heaving line, which is required equipment on vessels. It consists of a 52-foot heaving line coiled around a buoyant disc that makes it both easy for the tosser to throw the line accurately to an individual overboard, and for the latter to catch and hold the line. Highly visible, long-wearing, competitively priced, and easily reloadable, the Toss N’ Save complies with Transport Canada regulations for powered pleasure craft up to 78’ in length.
Manfred and Teresa Klotz receiving their CASBA award from Ted Rankine, CSBC
Campgrounds, reviewing your current Barrier Gate system? Consider adding new features or an upgrade to your system. Hudson Entry & Automation provides reliable access control and security solutions specific to the needs and budget of our customer. We represent suppliers and strategic partners that ensure best product and optimum value in sliding and swing gates, access control systems, physical and electronic security, and overhead commercial doors for public and privately owned parks, campgrounds and recreation areas. We understand your issues and concerns. Give us an opportunity to propose a solution for your needs, budget, and timelines. Our location in London is central to all points in Southwestern Ontario. Call now and make the most of our Spring price break specials!
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CAMPING IN ONTARIO UPDATE | 24
Have You Ever Thought About Being on the Board? If you are considering, or have ever considered putting your name forth for a Board of Director position, we want to provide you with basic information about our organization, general expectations of board members and what you might expect of us. This will allow you to make an informed decision about your interest in joining our Board. Candidates for the Board are recommended for election at a Region meeting where there is more than one interested candidate. The Association’s mission is “Camping In Ontario, as a vital and active stakeholder in tourism, supports member campgrounds in the Province of Ontario by educating campground owners, marketing camping in Ontario to the general public and advocating to government.” The Board is the legal custodian of the organization and, as such, is responsible for its proper and prudent stewardship. Its role is one of governance. This means ensuring that: • The organization has a forward-looking vision and a values framework for the conduct of its affairs; • The mission is respected but remains responsive to contemporary circumstances; • The organization carries out its business in a professional and ethical manner that is responsive to the broad interests and needs of its members; • Decisions are made in a clear, timely and transparent manner; • Resources necessary to achieve its goals and objectives are secured; • Performance is monitored and; • There is a proper accounting of performance provided to members, other key stakeholders and the public. The goal of Camping In Ontario is to be a more respected, effective and influential tourism-sector association in Ontario We employ an Executive Director, Alexandra Anderson, to provide support to the Board and manage the day to day operations of the Association. We have a staff of four (including the Executive Director) and a yearly budget of approximately $660,000.
Qualifications for Board Members: • Must be 18 or more years of age; • Not be an undischarged bankrupt nor a mentally incompetent person; and • Have been an operator, manager or shareholder of an Active Member for at least two (2) consecutive years before becoming a director
As a member of the Board, you will be expected to: • Commit sufficient time to become oriented to your responsibilities and the work of the organization; • Regularly attend meetings of the board and of the committee on which you agree to serve (approximately five per year, as well as phone calls)
2011–12 Board of Directors (back row, left to right — Frank Brouwers, Doug Dinan, Bruce Dressel, Robert Trask, Stéphane Deschênes, Bruce Martin, Mike Tomaszewski), (front row, left to right — Tammy Gillespie, Stephanie Doomernik, Darci Lombard, Karen Challinor, Lisa Veritis, Jan Maat, Willy Hollet)
• Review agenda material and be well prepared for meetings; • Contribute to board discussions; • Support board decisions and be a team player; • Provide advice and support to the board chair and Executive Director; • Attend and/or participate in special events including the annual general meeting; • Positively promote the work of the organization and advocate for its interests; and • Contribute to the evaluation of the board’s performance and your own contribution to it. Membership on our Board will provide you with an opportunity to serve our members and contribute to the betterment of the Industry. In addition to the satisfaction you will derive from this, you will have stimulating new contacts, participation in the democratic process of a voluntary sector association that has an important mandate in our Industry and opportunities for personal growth and development associated with new learning. Although you will not normally have direct contact with staff, you will have a unique view of the results of the organization’s work through the board performance monitoring process. Please call Robert Trask (Chairman Election committee) at 519934-2071 or email at email@example.com with any questions you may have about the Board’s role or call Alexandra Anderson at 877-672-2226 with questions about the Association’s operations. I hope that this has increased your interest in our organization.
25 | march 2013
Sun Protection Made Easy and Profitable It wasn’t that long ago when being out in the sun was considered a great way to get a nice, dark tan. But in the last 20 years, the full effects of UV exposure has started to come to light (no pun intended). Today, 20% of people in North America will deal with some form of skin cancer in their lifetime. So why aren’t people doing more to protect themselves from this serious issue? Now, you can be a part of the solution. Go to any outdoor recreation facility such as a beach, golf course, swimming pool or campground and begin asking random people if they applied sunscreen before going outside. The most common answer will be a variation of “I packed it but I forgot to put it on”. This is the driving force behind the Turf Net Spray Station. Our device applies an SPF-30 sunscreen using a touch-free application wand. It is the easiest and most convenient way for customers to protect themselves and their families. They simply deposit their loonie or toonie and they will have15, 30, 45 or 60 seconds (vendors’ option) to apply the solution using the wand. When the time runs out, the machine stops. Aside from protecting customers, there is also an added incentive to installing a Spray Station at your facility. It makes you money! Generate a new revenue stream by installing the Spray Station in a high traffic area. Inform your customers how easy and efficient it is to apply the sunscreen solution and they will come back to it time after time. One
gallon of the solution can bring profit margins of up to 650%. The unit itself requires very little maintenance or upkeep. The solution will crystallize in the air meaning there is no sticky mess underneath the machine at the end of the day. Replacement of the spray solution can be done in seconds and requires changing every 1000 sprays or so. It is recommended that you remove your profits at the end of each day and the unit is also detachable from the base so it can be stored indoors at night. With the Turf Net Spray Station installed at your facility, you are showing your customers that you care about their health and well-being. Contact us today to learn how you can get units installed for spring time. We will make it worth your effort. Advertorial submitted by Cody Miller, Turf Net Sports Supplies Cody.firstname.lastname@example.org
Save the Date, 2013 Convention & CampEx November 17–20, 2013 at The Rosseau, A JW Marriott Resort & Spa in Muskoka
Everything you need to keep your campers happy, rain or shine! COOLERS • FLASHLIGHTS • SUNGLASSES • HATS • SUNSCREEN • GAMES • BBQ ACCESSORIES • WATER BOTTLES • SHIRTS • BEACH ITEMS
BACKPACKS • BLANKETS • UMBRELLAS • TOOLS • KNIVES • FIRST AID KITS • DRINKWARE • JACKETS • ELECTRONICS • BAGS • TOTES
1-800-387-0360 x 235 | www.mccabepro.com email@example.com
CAMPING IN ONTARIO UPDATE | 28
Campers Helping Campers – Top Contributors Congratulations to all of the campgrounds who supported Campers Helping Campers in 2012. Camping In Ontario raised over $30,000, which is the most funds raised since 2007. Congrats to the following campgrounds who lead the way as top contributors.
Top Contributor Special Events
Top Contributor Candy/Gumball Machines
Thanks to all participating campgrounds – hope to see you at the Spring Meetings.
Top Contributors Break Open Tickets Desert Lake Family Resort and Red Eagle Family Campground
Volunteers of the Year Catherine and Paul Grills, Linda and Lorne Wright from Sandy Beach Resort
Sandy Beach Resort Campers
Top Overall Contributor Country Gardens RV Park
For additional information concerning programs and promotional support contact Dennis R. Ullman, Special Projects Consultant at 905.718.8123, via email at campers@marchofdimes. ca or MOD website at http://www.marchofdimes.ca/campers
29 | march 2013
Training Provided by Camping In Ontario Supplier Members Provincial Workshop: DWQMS Best Practices (CEUs pending director approval)
Membranes for Drinking Water Treatment (0.7 CEUs) June 6 – Walkerton
March 6 & 7 – Guelph (full; waiting list) March 27 & 28 – Kingston April 18 & 19 – Timmins April 24 & 25 – Thunder Bay
Operation of Small Drinking Water Systems (1.8 CEUs) March 25 to 27 – Walkerton
Performing Inspection and Maintenance on Fire Hydrants (0.7 CEUs)
Centrifugal Pumps: Operation, Maintenance and Energy Savings (0.7 CEUs)
April 4 – London April 18 – Tecumseh
February 26 – Sudbury March 14 – Walkerton April 24 – Bracebridge May 16 – Quinte West
Performing Service Taps on Watermains (0.7 CEUs) April 5 – London
CT Requirements for Chlorine Disinfection (0.7 CEUs)
Practice of Rapid Filtration (0.7 CEUs)
March 21 – Guelph
June 13 – Walkerton
Entry Level Drinking Water Operator Course (for OITs) (7.0 CEUs)
Practice of Water Analysis and Interpretation (1.3 CEUs)
April 8 to 12 – Whitby May 27 to 31 – Thunder Bay June 10 to 14 – Kitchener
April 3 & 4 – Walkerton June 18 & 19 – Quinte West
Practice of Water Chlorination (0.7 CEUs) March 5 – Walkerton
Formation and Control of Disinfection By-Products (0.7 CEUs)
Practical Training for Small Drinking Water Owners and Operators (0.7 CEUs) – only $99 + HST!
May 14 – Quinte West
March 13 – Walkerton March 20 – Thunder Bay April 9 – Peterborough April 17 – Sault Ste Marie April 23 – Bracebridge April 30 – Smiths Falls
Groundwater, Wells and Well Pumps (1.1 CEUs) May 13 & 14 – Guelph
Internal Auditing for the DWQMS (1.4 CEUs) May 28 & 29 – Odessa (Loyalist Township)
Maintenancefest – save the date – postings coming soon! A hands-on training featuring a rotation of interactive modules. June 4 & 5 – Kingston August 27 & 28 – Walkerton
Safe Drinking Water Act and Related Regulations (0.7 CEUs) April 24 – Guelph
NEW COURSE for O.Reg. 170 & 319: “Practical Training for Small Drinking Water System Owners and Operators” CEU value: 0.7
View the full course description at wcwc.ca/registration Schedule training at firstname.lastname@example.org or 866-515-0550
CAMPING IN ONTARIO UPDATE | 30
Safe Drinking Water: Lessons from Outbreaks (0.7 CEUs) April 10 – Peterborough
May 1 – Smiths Falls May 15 – Quinte West
Water Conservation (0.7 CEUs) April 4 – Woodbridge (Vaughan)
Under Pressure: Working with Pressurized Water and Wastewater Equipment (0.7 CEUs)
l & Resid en t
March 14 – Bracebridge April 18 – Guelph
Ultraviolet Light Treatment for Drinking Water (0.6 CEUs)
March 19 – Thunder Bay March 26 – Tecumseh (near Windsor) April 4 – Wyoming (near Sarnia) April 9 – Kingston April 11 – Kitchener April 16 – Niagara Falls April 18 – Sault Ste Marie April 23 – Walkerton April 25 – Mississauga May 9 – Petawawa May 14 – Innisfil (near Barrie) May 16 – Bracebridge June 6 – Timmins June 11 – Belleville, Sudbury June 13 – London June 18 – Dryden
Treating and Distributing Safe Drinking Water (0.7 CEUs)
eat m ent
s y S
• flexible modular design • campgrounds, golf courses, trailer parks • remote comfort stations • surface, subsurface or re-use options • low maintenance, low energy • no aerobic sludge • seasonal or year-round operation • verified nitrogen removal
Water Quality Analyst (1.8 CEUs) March 19 to 21 – Mississauga April 16 to 18 – Walkerton April 23 to 25 – Quinte West
Water Quality Sampling and Monitoring (0.7 CEUs) March 26 – Guelph
For more information on these sessions, or for registration, please visit www.wcwc.ca/en/training/scheduled-courses. If you have courses or training that you provide, please contact Guida Williamson at email@example.com to submit for the next issue of the newsletter.
143 Dennis Street, Rockwood, ON Canada N0B 2K0 Ph: 519-856-0757 Fax: 519-856-0759 Toll Free 1-866-366-4329 www.waterloo-biofilter.com
31 | march 2013
“Residential Tenancy” In Campground Triggers Eviction The Landlord and Tenant Board (LTB) has ruled that a camper and campground owner committed an illegal act when they converted a “seasonal occupancy” into a “residential tenancy”, thus violating the applicable zoning by-law for the property. Residential tenancies are governed by the Residential Tenancies Act (RTA) whereas seasonal occupancies generally are exempt. The LTB found the zoning breach to be so serious as to warrant eviction. The case has significant implications for owners of campgrounds and for campers who seek to convert their seasonal occupancies into permanent residences. The facts: A campground owner agreed to sell some “stick built” cabins to campers who had previously rented the cabins annually on a seasonal basis. The structures sold for several thousand dollars each and the owner pocketed the money and granted the purchasers long term leases at very low rents. The owner then sold the campground and the purchasers tried to increase the low annual rent for the cabin sites. In response, the cabin owners applied to the LTB for declarations that the RTA applied to their lot rentals since the cabins were “land lease homes” which, by default, are covered by the RTA. The LTB declared the rent increases to be “illegal” and that the “tenants” could live in the “residential premises” permanently. Cohen Highley LLP (Joe Hoffer and Kristin Ley) were then retained by the “landlord” and applied to the LTB to evict the “tenants” because the former owner and the tenants breached the zoning by-law which,
like most campgrounds, restricted the uses to recreational/seasonal occupancies. The legal position was that the former owner and the tenants had, for their own financial self-interest, collaborated to create a permanent residential use on seasonally zoned recreational lands in contravention of the Planning Act of Ontario. Under the Planning Act, municipalities have jurisdiction to determine which lands are appropriate for residential settlement and which are appropriate for recreational/seasonal uses. By circumventing the Planning Act process, the former owner and the “tenants” had committed a “serious breach” of the zoning by-law. If the LTB had condoned the zoning breach then any campground owner could create residential enclaves in campgrounds and profit from the sale of structures and grants of leases, all in contravention of the Planning Act. The LTB recognized the seriousness of the illegal act and terminated the tenancy. There are often cases where campers try to gain permanent residential status by applying to the LTB for a declaration that the RTA applies. Owners now have another tool by which to discourage campers from pursuing that strategy and a remedy if the campers’ strategy succeeds. For more information about the case or campground legal issues generally, contact Joe Hoffer, firstname.lastname@example.org or Kristin Ley, email@example.com
Calendar March 21-24 Quebec RV Show Centre de foires ExpoCite www.salonvr.com
April 5-7 Sudbury Sportsman Show Garson Community Centre www.dacshows.com/sportsman.html
October 18-20 Toronto Fall RV Show & Sale Toronto Congress Centre www.rvshowfalltoronto.ca
March 27 Kitchener Regional Meeting
April 8 Collingwood Regional Meeting
October 21 Ads for Camping in Ontario Directory Due
March 28 London Regional Meeting
April 9 North Bay Regional Meeting
April 3 Kingston Regional Meeting
June 1 Campground Membership Renewals Due
April 4 Peterborough Regional Meeting April 5-7 Kitchener RV Show & Sale Kitchener Memorial Auditorium www.rvshowkitchener.ca
September 13 Listing Changes Due
November 17–20 Convention & CampEx JW Marriott Rosseau Resort Muskoka November 19 Annual General Meeting December Supplier Renewals Due
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Articles on Electrical Hazards, Ministry of Labour Initiatives, Water & Sewage Upgrades, Water Metering, and much, much more.