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Camcare Annual Report


Table of Contents 04 Report from the President and CEO 06 Vision, Mission and Values 07 Vale Tony Charlton 08 Data 12 Services and Programs 26 Thank you to our supporters 27 Corporate Services Report 28 Financial Statements 32 Board Members 34 Support Camcare 35 KEY BUSINESS PARTNERS Acknowledgement Camcare would like to thank the Board, staff and volunteers who contributed to this publication. Special thanks to John Best, photographer, who provided his professional services on a pro bono basis and Christie Davis Design for her production,

Privacy Statement We respect your privacy and we comply with privacy laws. Our privacy policy is available on site and at our website and sets out our responsibilities and your rights about the collection, use and disclosure of information we collect.


From the President and CEO In developing Camcare’s new strategic plan we have sought to preserve the suite of existing highly utilized services and focus on areas for growth which meet emerging community needs. This is particularly important in the light of changes in government policy and priorities impacting on the sector and possibly some of Camcare’s programs. Top: Dr Karen White, President Bottom: Jane Broadhead, CEO


We have seen the Victorian State Government implement a range of recommendations following the Inquiry into Protecting Victoria’s Vulnerable Children. They have also undertaken consultations on sector reform. The Department of Justice has reviewed generalist financial counselling services, and we are awaiting recommendations about future service delivery arrangements. Significant internal restructuring has occurred in the Department of Human Services and new integrated models of service delivery for clients with complex needs are being piloted. These models will embrace the community services sector with emphasis on more collaborative relationships with government and end to end service arrangements focused on participants’ needs. Future funding arrangements in a range of government funded programs may provide funding to recipients in individualised packages. In the longer term this has the capacity to reshape services based on consumer preferences and patterns of consumption.

Camcare Annual Report From the President and CEO

In this environment, Camcare is responding by negotiating partnerships to position ourselves to retain services which are in demand at the local level. We are also looking at alternative funding streams to maintain and extend some of our programs. One example is the early intervention programs on the school platform funded through the School Focussed Youth Service. The initial decision by the State Government to withdraw this program has been followed by a decision to continue funding for services targeted to high needs students. Camcare is looking to build on our partnerships with schools in the delivery of services which address issues when they first emerge in a non stigmatizing way. Camcare has received funding for two exciting new programs. The first is the Harmony Project, funded by the Department of Planning and Community Development. The other is PS4 Kids, funded by Inner East Medicare Local, to provide a child mental health and perinatal depression service.

These provide specialist capacity for targeted populations or communities, which build on our core services in Counselling and Family Services. In considering our strategic directions for the next three years the Board has undertaken an environmental analysis and consulted a range of stakeholders. Camcare is well regarded for the services it provides and there is strong support for continuing these. At the same time we are aiming to build on our core areas of expertise as an agency with strong connections to the community we serve, and a tradition of building community capacity through volunteering. Finally, we want to contribute to knowledge in areas relevant to our community and boost our advocacy role on behalf of the people we serve. To this end we are establishing a partnership with Swinburne University to provide student education opportunities in the field, undertake joint research and explore new service delivery opportunities.

It is with great sadness that we recall the death of our Patron, Tony Charlton AM, who contributed so much to Camcare over seven years. Tony is remembered for his generosity, significant talents and connections. We would like to thank all those internally and externally who have contributed to Camcare and provided vital support for the work we do.

Dr Karen White President

Jane Broadhead Chief Executive Officer


Vision A fair and inclusive community

Mission We are an independent Community Service Organisation committed to social justice, building individual and community well-being through advocacy and the provision of individualised services for people facing adversity.

Values Social Equity

Care and Compassion


> We facilitate social inclusion by promoting the rights of individuals to participate in the community

> We listen to all with empathy and understanding

> We meet our commitments to our clients


> We respond effectively and with care

> We meet our responsibilities to our stakeholders


Working together

Striving for quality

> We treat people with dignity and respect

> We work collaboratively towards shared goals and outcomes

> We are committed to improving our performance

We prioritise service delivery according to need



We promote individual strengths


We value difference and diversity

> We are proactive in recognising and addressing emerging needs

Camcare Annual Report

Vale Tony Charlton

Vale Tony Charlton Camcare’s esteemed Patron, Tony Charlton AM, died in December 2012 The Board and staff of Camcare were privileged to have Tony as Camcare’s Patron from 2005. Our organisation benefited enormously from his generous support, broad networks, public profile and boundless commitment to community. On four occasions, Tony organised a wonderful array of musicians and artists to give of their time pro bono for a highly successful Camcare fundraising concert. The esteem in which he was held was evidenced by the number of first rate professionals who contributed at Tony’s request to create a memorable event and raise thousands of dollars for Camcare’s work in the local community. Tony also acted as Master of Ceremonies and brought his inimitable style to each occasion. Tony was instrumental in arranging a grant through the George Adams Trust for a significant project to develop services for women and children who had experienced family violence. He provided us with strong expertise and important contacts in our marketing and fundraising endeavours. The money raised with his support has enabled Camcare to provide much needed services to the Boroondara community. Our condolences go to his widow, Loris, and his children and grand children in this first year of their loss. He lives in our hearts.


Data 239 23 14.9 2336

July July 2012 2012 -- June June 2013 2013


*includes Rotary working bees and Christmas hampers

S ta f f


unique clients receiving a Face to face service

252 909

cl i ent responses from

un i q ue E M E R G E N C Y RELIEF clients 8

I Camcare provided a service to the following number of unique clients Service

Emergency Relief Financial Counselling Counselling Family Services Information & Referral Group Programs TOTAL

Total no. Unique Clients Receiving Service

Total no. Unique Clients Receiving “face to face” Service

909 346 193 90 **9018 ++ 531 11087

909 140 193 90 473 531 2336

** This figure also includes website access for information & referral. As this distorts the overall figure, Face to Face Service figures will be used for the map. ++ Details of Group Programs is expanded below


59 BABY’S OK WHAT ABOUT YOU? 19 Harmony Project (CONFLICT RESOLUTION) 10 SNAP 17 Cool Kids 256 School focused Youth 44 Pointers for Parents 8 Anxiety Depression Group 6 Positive Lifestyle 112 Mums who Munch

Camcare Annual Report




10 2




5 14








I Services by Post Code SUBURB

LEGEND 1 Ashburton 2 Balwyn


most disadvantaged

3 Balwyn North 4 Camberwell 5 Canterbury

This map depicts those in the Boroondara population in the bottom four income deciles, or those most disadvantaged in terms of income.

6 Deepdene 7 Glen Iris 8 Hawthorn 9 Hawthorn East 10 Kew 11 Kew East 12 Surrey Hills

13 Monash Note: the percentages are calculated on face to face service and also on known suburbs. 652 clients provided with face to face services did not give their post code.

14 Whitehorse 15 Other suburbs TOTAL

Face to face contact

% of face to face of known suburbs

344 78 54 308 86 0 76 172 111 192 35 65

21% 5% 3% 19% 5% 0% 5% 10% 7% 12% 2% 4%

55 29 79 1684

3% 2% 2% 100%



July 2012 - June 2013 I Services by Municipality Service




Emergency Relief Financial Counselling Counselling Family Services Information & Referral Group Programs


25% Relationships

11% Family Violence

8% Separation, grief/loss

8% Social Isolation

22% Other

20% Mental Health


9% Mental Health

2% Service Access

4% School Issues

9% Child Behaviour

11% Family Violence

8% Relationships

33% Other

9% Child Protection Involvement


Camcare Annual Report



Intake and Assessment

Counselling Enquiries


Brief Interventions




% of clients born overseas

240 240 2857 * 27

Languages spoken other than English: Counselling clients speak 37 languages, with Greek, Mandarin, Thai, Vietnamese and Arabic the most common after English


Family Services

% of clients born overseas

84 90 4460 6016+ 20

Languages spoken other than English: Family Services clients speak 15 languages, with Greek, Mandarin, and Croatian the most common after English


Funded Client Hours




* an increase of 25% over previous year + an increase of 7% over previous year


Services & Programs Camcare delivered the following programs: counselling, family services, financial counselling, community information and referral, emergency relief and group work. This section explains the contribution made by each program under five key themes (outputs) which were a focus of the work undertaken in 2012/13. The themes are: inclusion, emerging needs, community engagement, Camcare’s sustainability and social justice.

Inclusion Inclusion is about people’s acceptance in their community, having opportunities to participate in employment, education and community or social activities. As a local community organisation, Camcare also wishes to ensure that all those who need our services are reached and included. Strong families and connected communities – these are the building blocks of resilience and personal well being that ensure we can all thrive. Participation in community life can be impacted by a complex interaction of factors including socio economic disadvantage, language and other cultural barriers, housing insecurity, family violence, mental health issues, disability, and substance use. Camcare works with clients to address these barriers and find pathways to greater community participation. Volunteering opens pathways for people to contribute to society with dignity – including those who are marginalised due to the significant issues mentioned above or related issues. In working together across socioeconomic, cultural or linguistic divisions, volunteers can learn about others and understand the diversity in their community.


The establishment of our kitchen garden in October 2012 highlights this with community connections being made at many levels. The Rotary Club of North Balwyn and Bunnings donated materials, equipment and labour. They and other volunteers constructed raised beds alongside students from 3 local high schools. A garden team was formed that now ensures a steady supply of produce to supplement our weekly fresh food distribution service. Clients who access our services have become invaluable members of the garden team, working together to provide food for those facing economic disadvantage. One member who accesses our services is now pursuing a Diploma in Horticulture, and recently connected with local rooming house residents who want to set up their own kitchen garden!

Counselling Our professionally qualified paid and unpaid counsellors responded to 240 individuals, couples and families this year, providing supportive listening and targeted therapeutic

interventions. Presenting issues included anxiety, depression, grief and loss, relationships, parenting and general life adjustment issues.

01 BILL’S STORY Bill was in his early thirties when he contracted a neurological illness that robbed him of his physical well being and his livelihood as a theatre nurse, leaving him financially ruined, depressed and isolated at home. Bill began counselling at Camcare to address his depression, and grief associated with his disability and loss of professional identity. Periodic hospitalisation has resulted in a number of extended breaks in his counselling, but he reports less depression and greater acceptance of the loss he has experienced. Perhaps the most striking change for Bill has been the reduction in his social isolation – he has built new friendship networks through volunteering, has plans for overseas travel and a return to study.

Camcare Annual Report Services & Programs


Family Services Our Family Services team works with families to support the safety, security and appropriate development of their children and young people. When we encounter school refusal we understand it as a symptom of personal and family vulnerability, often associated with the impact of trauma. This leads to social and emotional isolation, and long term disadvantage for the children and young people affected. In 2013 Camcare supported 90 families with a history of trauma and other complex challenges. Our team takes a partnership approach that respects the parents’ role and expertise in relation to their family, and pays attention to the perspective of the child or young person.

02 Kevin’s Story Kevin is thirteen years old. His mum has mental health issues and he stays in his bedroom most of the time; he has not attended school all year and sometimes he showers fives times a day. He does not have any friends.

03 Amy’s Story Amy lost her dad in a car accident three years ago. Now aged eleven, she worries that her mum might not be home when she returns from school. She has experienced a number of intense panic attacks when at school and has refused to attend all year. Amy worries about what other students will ask her if she goes back to school. Amy was referred to Camcare’s PS4Kids program, and her mother attended counselling at Camcare for support around parenting and her own grief and loss. Camcare’s FS team assisted Amy to reconnect to school in measured, unthreatening stages; she started to attend an after school education program to help her catch up, and the future is looking brighter for her. Both Kevin and Amy have been successfully assisted to reintegrate at school and deal with significant issues impacting their educational opportunities, personal well being and family relationships.

Camcare worked with Kevin’s school to develop a care plan that included teachers outreaching to the family home while attendance at school was overwhelming for him. He and his mother were linked for mental health support and other targeted interventions took place to support family functioning.


“The Financial Counsellor understood completely what my difficulties were and offered the best services. With the help of an interpreter, my linguistic barriers have been sorted easily.” Clients attending for service during the year ranged in age from 18 to 90 years, reflecting the demography of Boroondara and Monash municipalities where the service is offered.

Emergency Relief Program

PROFILE - Sue Brink

Community Support Worker Joined Camcare 2011 “Coming from a teaching background, I jumped straight in the deep end – coordinating students from local schools who come to Camcare on Community Action placements, or who assist with our Annual Christmas Hamper program. It’s great to see the engagement that Camcare has in opening up volunteer pathways to build responsive community attitudes in young people. All my work has been in the wider community, so I meet local people in my role as a Community Support Worker, and get to know all the services and supports available for them. It gives me a sense of belonging and being part of a neighbourhood.”


Financial Counselling A measure of successful inclusion is the number of people from diverse backgrounds in the communities we serve who have accessed Financial Counselling services. Those eligible for Financial Counselling and impacted by financial issues can access our services for information about their rights and entitlements, options for managing their financial issues, negotiation with creditors and advocacy. Financial Counsellors have seen an increase in clients who require interpreter services. This means we are becoming better known and accessible to those in the community from culturally and linguistically diverse backgrounds.

Emergency Relief (ER) is an immediate response to those experiencing personal distress due to a financial emergency or domestic crisis. These are people with complex presentations around housing insecurity, disability, mental health issues, food insecurity, unemployment, family violence, substance abuse. They may be families and individuals struggling with the rising costs of living, refugees, asylum seekers and migrants facing language or cultural issues. Economic hardship and financial stress marginalises and isolates these vulnerable groups even further - perpetuating loss of participation at many levels. Camcare’s ER response provides a combination of material aid, social support, casework, information and advocacy. It is an avenue where the most vulnerable and marginalised in our community can find a sense of hope and resilience as they work through issues with skilled volunteer Community Support Workers from their local community. Support takes the form of affirmative listening and action where clients are assisted to advocate for themselves -negotiating payment plans and strategies that enable future financial resilience.

Camcare Annual Report Services & Programs


04 MARY’S STORY Mary was distressed that she was unable to pay for her son’s school camp. In addition she was threatened with disconnection due to unpaid utilities bills. Camcare helped her apply for a Utilities Relief Grant, and she negotiated with her electricity and gas companies to enter into a payment plan for further ongoing payments. Camcare was able to provide a grant that enabled her son to participate in his year seven school camp. In the last year 909 unique clients received ER assistance at Camcare - often with complex needs requiring support and advocacy on several occasions. An average of 15 children each week directly benefitted from this intervention, with education costs continuing to be a significant area of need. In 2012 the Board of Camcare also established the Margaret Chadwick Scholarship to assist secondary students living in Boroondara or attending educational institutions in the municipality, who are on low incomes and at risk of exclusion from education. Two inaugural scholarships were awarded to students attending Kew High School and Swinburne Secondary College.

Emergency Relief Casework Camcare worked with 36 clients following an intensive, assertive outreach model linking clients to essential services through advocacy and assisted referrals. In the process trust is built with clients and their isolation is reduced.

“We follow the WIT model for our ER clients – Whatever It Takes!”

05 MIA’S Story Mia and her husband immigrated to Australia in 2002 on student visas. She is now 35 years old with two sons aged 5 and 6. The couple separated formally in February 2011 due to family violence issues. However because of dire financial circumstances they continued to reside under one roof. She is an undischarged bankrupt, currently receiving Single Parenting Payment and studying full-time. Mia has mental health issues and ongoing medical needs. She has no family support and is socially isolated. She faces issues linked to migration, language and communication. Despite this, Mia demonstrates resilience and commitment to providing a nurturing environment for her children in most difficult circumstances. Mia initially sought assistance in relation to a significant debt she owed the child care centre she was using to enable her to study. In assessing that the debt was incurred through an error made by the child care centre, her ER Caseworker advocated on her behalf and referred her to Eastern Community Legal Centre for advice. VITS interpreter services were used to assist Mia.Camcare provided support in transferring her children to a new child care centre, and advocated for Mia on two occasions when her former husband gave false information resulting in suspension of her Centrelink payments. She was assisted to complete complicated forms and attend relevant appointments. Camcare also ensured that Mia’s public housing application was valid and assisted her to lodge a number of social housing applications. In relation to health issues, Mia was linked with Inner East Community Health Service to address ongoing mental and physical needs, including a hospital day procedure, which Mia was able to follow through unsupported. Camcare referred Mia to Kew Recreation Centre’s Open Doors program where her 6 year old son now enjoys swimming lessons. She has now received approval for public housing.

Volunteering Camcare’s Volunteer Program provides a space where the needs of vulnerable people are met with a compassionate and skilled response from their local community. Volunteers help create community resilience and well-being based on trust and respect. We value particularly the strong engagement from local schools and youth. Volunteers are provided with training for their roles. They are a direct link to the local community through the programs they deliver: > Community Information & Support > Emergency Relief > Tax Help > Fresh Food Distribution > Mother- Infant Groups > Kitchen Garden > Community BBQs > Christmas Hampers

“Volunteering at Camcare has opened our eyes to the reality of homelessness” PLC Student Training for our skilled volunteers has become even more pressing and necessary with the complex nature of client presentations. 24 volunteers underwent the Applied Suicide Intervention Skills Training (ASIST). Community Support Workers were also trained in using Camcare’s “Financial Crisis Intervention Manual” developed by our Financial Counsellors and shared with other agencies such as the Salvation Army.

Jennifer Jones, ER Caseworker


Emerging needs Camcare seeks to respond to emerging or unmet needs in the suite of services we provide. This year we have been fortunate in obtaining funding for two new projects which meet needs we have been aware of for some time. In 2010 we encountered growing demand for services to address anxiety and other early mental health issues in primary aged children. Schools in particular were identifying children they thought needed extra assistance and were struggling to find appropriate services to which to refer them and their parents.

PS4Kids This year Camcare was successful in achieving funding from Inner East Medicare Local to provide targeted support to children aged 0 -12 years with, or at risk of, mental


health concerns. It was identified that Camcare’s strong connection to community and existing suite of programs provides a great platform to ensure disadvantaged families access psychological services at a point when mental health concerns may be just emerging. Our Child Mental Health Specialist works directly with the children and their parents around a range of presenting issues, including but not limited to anxiety, behavioural difficulties, grief, and school refusal. Funding for this position includes a component to support mothers with perinatal depression; this complements our existing Parent Support Outreach program which delivers individual and group support to mums with or at risk of post natal depression.

Camcare Annual Report Services & Programs

Emerging Needs

School based programs

“I realised for the first time that everyone is just as stressed as I am” Yr.12 student, Camberwell High School Camcare is vitally interested in the needs of young people in school settings, and works with school partners to identify emerging student needs. This year Camcare facilitated Emotional Well Being for VCE Students at Camberwell High and Strathcona Baptist Girls Grammar school. The program aimed to educate students about the effects of stress and develop appropriate coping skills, including communicating effectively.

Feedback from students confirmed that they felt alone in experiencing high levels of anxiety, and that they were struggling to manage the expectations of themselves and their families. By the end of the program students reported that they felt equipped with new skills and more able to manage stress. Other programs Camcare has delivered to schools this year include the Sexual Assault Prevention program in Schools (SAPPS) at Kew High School, a Peer Mentoring and Leadership program at Strathcona, a Transitions Support program for Year 6 students at St Michael’s Primary School, and a Building Better Relationships program at Camberwell High School. Many of these programs were made possible with Victorian Government School Focused Youth Service funding.



Emergency Relief Program

As people from other countries, whether migrants or refugees, settle in our community they look for opportunities to participate in the community and seek services to assist them with a range of issues.

Information is a key resource in providing clients with the ability to build financial resilience. As part of the Federal Government’s Financial Management Program, the focus in Emergency Relief is on an approach that will help build financial resilience for people struggling on limited incomes. In an ongoing initiative, Camcare was able to deliver community information sessions on dealing with rising utilities costs.

One important emerging area of advocacy that volunteers have engaged in is in exploring referral pathways for Asylum Seekers in Boroondara – linking them with recreational facilities in the area. Camcare is seeing increasing numbers of people from culturally and linguistically diverse (CALD) backgrounds seeking to volunteer.

Financial Counselling We are aware that this year there are more clients presenting for Financial Counselling who have never accessed community services previously. More clients also have assets to protect. Our counsellor in Ashburton reports that new clients with failed small family businesses are attending for service. They are in the age bracket between 50 and 60 years. These businesses were financially vulnerable due to a high reliance on credit. In some instances the businesses had suffered due to the ill health of a family member and needed to be wound up, in the absence of insurance or other financial reserves. These circumstances pose challenges, including accessing Centrelink benefits, and waiting lists for medical treatment leading to delays in work readiness.


06 PETER AND ELIZABETH’S STORY Peter and Elizabeth moved from country Victoria to Melbourne as they obtained government contract work which was not available where they lived. They rented a property but kept paying the mortgage on their country home as they intended to retire there. Unfortunately the downturn in the economy meant they both became unemployed when the contracts expired. They could not secure more work but going back to the country would provide even fewer opportunities.They used their savings to pay debts until they ran out and they got behind on their mortgage and the credit card.The financial issues led to Elizabeth being diagnosed with depression and anxiety issues and they both could not cope with phone calls from creditors.This led them to Camcare’s financial counselling service. The Financial Counsellor was able to advocate on their behalf and give them time to secure further employment. They both now have new jobs, they have recommenced payments on their debts and Elizabeth’s health issues have improved greatly.

Camcare Annual Report Services & Programs

Emerging Needs


Community Engagement Ashburton Neighbourhood Harmony Project During the Neighbourhood Renewal Project on the Ashburton public housing estate (which finished in 2011), residents and service providers on the steering committee identified issues of conflict between residents, impacting on community safety and residents’ wellbeing. This was having far reaching consequences for some. For example, when conflict escalated, people were leaving their homes to live in temporary accommodation; sometimes in their vehicle. Residents from culturally and linguistically diverse (CALD) backgrounds were feeling insecure due to racial slurs and other discriminatory behaviour from their neighbours. This new project represents a commitment to engage with community at the grass roots to work towards neighbourhood safety and security. Consultation with Ashburton residents highlighted that they were impacted by neighbourhood conflict, including experiences of bullying and racism. This lack of safety contributes to social and physical isolation for residents, many of whom already face socioeconomic disadvantage, mental health and other complex issues.

The Camcare project worker outreaches directly into the community which positions him to listen to client concerns and facilitate access to support and alternative dispute resolution processes. The project aims to build community capacity to manage conflict differently, including formal and peer mediation. Camcare works closely with the local community, Victoria Police, and the Office of Housing to develop improved responses to neighbourhood issues. Our project partners, Eastern Community Legal Centre and Dispute Settlement Victoria, supported Camcare to deliver community consultation and education sessions.

Groups A common theme to the suite of groups delivered by Camcare this year is their focus on building peer connections. The following groups have been provided: > Mums Who Munch, and Pointers for Parents for mothers seeking parent education and structured activities with their children > Cool Kids – for primary aged young people

impacted by family violence or homelessness > Baby’s Ok, What About You? For mothers who have struggled with depression since the birth of their baby > (SNAP) - a playgroup for mothers and children recovering from the impact of family violence.


A great strength of the group approach is that it overcomes the feeling of being alone. Our groups are a safe space to learn, share information and forge social connections. Co-facilitating groups with community partners such as Connections, Inner East Community Health and Boroondara Maternal Child Health enriches the groups with additional professional expertise alongside what Camcare can offer.

Community Support Fundraising is a significant way to raise awareness of community needs, and grapple with issues of social justice and equity in response to the needs of other community members. We have partnered with Rotary Clubs, church groups, schools and local business who contribute in tangible ways that not only provide practical material assistance, but enable clients to participate in programs that reduce social isolation and foster community participation. Community based responses included donations in cash and in kind from local primary school students – kids helping kids – towards our Christmas Hamper Program, with secondary school students volunteering to pack the hampers. A group of talented professional artists performed free of charge at the request of Camcare’s Patron in the “Concert of the Stars”. This concert organised by Hawthorn Rotary

Camcare Annual Report Services & Programs

Community Engagement

Club, raised funds to support disadvantaged and vulnerable parents. Dedicated groups of volunteers engaged in initiatives such as GardenDesignFest in partnership with the Rotary Club of Kew. Local businesses gave a regular supply of bread which volunteers packed. Volunteers turned up in wet and windy weather to work shoulder to shoulder with our clients in constructing and planting our kitchen garden, which provides food as well as therapeutic benefits.

“At Grill’d we started our “Local Matters” program to connect and support the unsung heroes of our local community. We wanted to partner with Camcare because they are the perfect example of a community group giving back to Camberwell! As a local business we want to give back to those community groups, recognise what they are doing and raise awareness and support!”

07 Catherine’S STORY Catherine and her husband are ‘battlers’ who have worked hard all their lives. They manage on a low income with dignity, but with advancing age and ill health find it increasingly hard to maintain their garden. After accessing Camcare’s weekly Fresh Food Program, they were referred to the Rotary Gardens Project (students under the supervision of Rotary members who offer garden maintenance to the elderly). “… it isn’t just that we get help with our garden, but it is lovely to talk to the people who came to help. We’ve had a great time just talking, and the young students who help with the program make us feel we are still part of it all.”

Volunteers Beside specific services that work on a community engagement model, a key purpose of our volunteer program is to offer people opportunities to engage with others in their community and in so doing gain understanding and make a contribution. Harnessing the resources of the community to improve outcomes for some facing personal hardship or difficulties brought about by ill health, relationship breakdown or unemployment is a powerful way of building community capacity and strength.

PROFILE - Campbell Paine Volunteer Campbell Paine, helps run the community barbeque at Camcare for people who attend the Emergency Relief program. Campbell, a retired lawyer, came to Camcare via the Friends of St Johns Community Service Group. “Having spent a long working life in offices and meetings, I wanted the opportunity to be involved in a hands-on community activity. As well as providing a meal much appreciated by clients, the barbeque provides the opportunity for clients to socialise with each other and with staff from Camcare and other support organisations. I also help run a fitness walk out of the Balwyn Recreation Centre and have a role with two other not-for-profit organisations.”

Petros Ioannou, Grill’d Camberwell, Business Manager



Camcare Annual Report Services & Programs


Camcare’s Sustainability A key contributor to Camcare’s sustainability as an organisation is the volunteers who offer of their time and talents to support others in their community and the work of Camcare.

Administration Dedicated Administrative/IT volunteers support our paid staff with a range of skilled tasks including statistics collection and analysis, generating reports, reception and database management. The Statistics Team implemented a Client Feedback project in 2012 which has now been running successfully for 16 months.

“Client Feedback is very important to Camcare as it highlights what we are doing well and if there are any areas in which we need to improve. Data across all programs is reviewed and reports are written on a regular basis. The project has provided staff with formal recognition and satisfaction of jobs well done and gives an insight into how our clients feel about Camcare in a formal manner. It has been satisfying to be part of the project from it’s inception and working on the analysis of the data.” Kyri, Statistics Volunteer

Fundraising Camcare volunteers also contributed to raising $41,060 for Camcare through their assistance at a range of events – GardenDesignFest, Bunnings Sausage Sizzle, Camcare Christmas Card and Gift Shop and the People’s Choice Community Lottery.

Financial Counselling Volunteers provide assistance to some clients who present with financial issues such as unpaid utility bills. They assist clients to negotiate with utilities to establish payment plans for those on low incomes and in arrears or struggling to pay regular bills; advocate with some creditors on their behalf and assess and recommend one-off grants for those in crisis. The volunteers are provided with training and procedural guidelines by the Financial Counsellors and aim to ensure clients become increasingly self sufficient in managing their money. Volunteer Community Support Workers are in the front line providing information to people who contact Camcare in financial distress.

Partnerships As a small local agency, Camcare relies on forging partnerships to ensure we have the skills and range of personnel or other resources to deliver services and programs which meet the needs of those in the community. We have numerous partnerships with other service providers, including schools, maternal and child health nurses, community health services, Eastern Community Legal Service, Disputes Resolution Victoria, and other family services providers in the inner eastern suburbs. These ensure we have the expertise and personnel to deliver flexible and responsive services. Partnerships with local businesses, service clubs, churches and other organisations also enable Camcare to obtain funds and other resources to support our services and reach more people in need. In this way we achieve sustainability for the organisation.


Social Justice Giving everyone “a fair go” is known as an affirmative national trait in the Australian character. Being prepared to do your bit to assist someone in need or to draw attention to their plight so others can assist can lead to a more just outcome. Camcare staff advocate for individuals as well as on issues which impact groups of people with whom we have contact.

Emergency Relief Program 08 Barbara’s STORY When a volunteer, Barbara, came to know that a young asylum seeker was battling depression and mental health issues, she stood up and advocated strongly to her church group. The young man had been released from a detention centre, was not allowed to find employment, and unable to find a healthy outlet at the gym due to access issues. The result was that an individualised plan was entered upon – the local church raised funds, volunteers sourced a local gym that in turn offered a subsidised membership that was closer to his residence. This community-based, action oriented people-to–people response, raised awareness at many levels – underlying the values that build community attitudes of compassion and a fair go for those fleeing persecution.

“I feel I am at least not going crazy with all my thinking and memories when I am at the gym.” Abdi


09 MONTHY BBQ On the last Thursday of each month Camcare holds a BBQ lunch for its clients, partnering with Inner East Community Health Service, NEAMI, the mental health service for the Eastern Region and JobCo PHAMS. This is an opportunity for those living in boarding houses, public housing or on low incomes to obtain a satisfying meal and meet others, including professionals from a range of local services relevant to their needs. After having a chat with a Camcare worker at the Camcare BBQ, Katherine enrolled in her current course – a Cert 4 in Youth Services. “I’m rapt at my first semester result. We went to a youth camp as part of the course, I found that I was not only good with the kids, but I was also able to help other volunteers. They asked me how I was able to handle the kids. There’s other ways of dealing with kids rather than raising your voice - the kids trust me and respond to my style. I’ve discovered a vocation that I did not realise that I had.”

Discovering a different aspect of Diversity Storytelling and narratives are a key component to working cross-culturally. We dialogue not to agree, but to understand. This helps create networks of acceptance and openness in the

community, and allows for people to have differing points of view, traditions, and cultures, yet live together harmoniously. Camcare participated in three events that discussed the influences of our cultural heritage and faith traditions in shaping the community. We > partnered with the Boroondara Interfaith

Network in organising a Harmony Day Event around the theme “Family and Diversity”.

> explored faith as a dimension of diversity

at a training session for volunteers where we heard eye-opening and challenging perspectives from Christian and Muslim panelists during Diversity Week.

> participated in the Whitehorse Interfaith

Network event “Many Ways to get There” where panel members shared their experiences in coming to a foreign culture – the challenges and opportunities they encountered.

> delivered a training session to the Anxiety

Recovery Centre (ARCVic) on “Towards Cross - Cultural Understanding”

Camcare Annual Report Services & Programs

Social Justice

Financial Counselling Advocacy Advocacy at the industry level is an important part of the work undertaken by Financial Counsellor, Donna Letchford, who chairs the Banking Working Group of the peak body the Financial and Consumer Rights Council (FCRC). Patterns and trends in presenting issues for clients are identified and analysed by Financial Counsellors across Victoria (and more recently nationally) enabling a picture to be developed of the common issues and systemic responses. This year there has been discussion with consumer groups and significant negotiation with some financial institutions to improve their hardship policies and practices and achieve consistency in the requirements for those applying for hardship consideration.

10 MAY’S STORY May is a single mother who escaped from a domestic violence situation with her 14 year old son and 10 year old daughter. She was placed in transitional housing in an affluent suburb and her children attended the local schools. May’s English is extremely poor and she has difficulty understanding and negotiating expectations in our community. The schools advised that the children should have Ipads for schoolwork. She went to a local telecommunication store who signed her up to contracts on 2 Ipads as well as an internet plan. Totalling $220 per month, which was always going to be a hardship for someone relying on Centrelink benefits. A Financial Counsellor became involved and with the help of an interpreter, realised quite quickly that May was struggling between her inability to pay and the need for her children to “fit in”. In talking to the telecommunication company the Financial Counsellor was able to get the internet contract cancelled at no penalty and allow the children to keep the Ipads at an affordable monthly cost. When needed, they could purchase prepaid internet usage.


Thank you for

supporting Camcare The people to whom Camcare provides services benefit enormously from the generous contributions of those listed on these pages. We would like to thank them all for the support and collaboration they have provided to Camcare for it’s work within the community Life Members


Reg Adam Kay Bodna Pam McCarthy Kath Nicholls Anne Rosenfeldt Ted Russell Jeffrey Wunderlich

Mr & Mrs Durrant Anne Rosenfeldt Assoc Inc Judith Batrouney Kay Bodna Boroondara Bushwalker’s Association Bowen Street Family Centre Elwyn Brown Camberwell Citizens Club A&S Campbell Des Cole Geoffrey Davey Geoffrey Dossetor J Duthie Heather Eather Elaine Greaves J&J Hatcher D & G Hickson Paul Hobson B&J Kirkpatrick Diana Lamonato Russell Lane Geoffrey Lavender John Lester Patsy Littlejohn Margaret Menting Vivien Millane Jennifer Millin Kath Nicholls Kenneth Patterson Betty Pearce Daniel Pekin Kerry Pratt Keith Reid Sackville Grange Residents Assoc. Mr & Mrs Saltups Jennifer Smithers Philip Stahle Owen Vanzuyden Judith Voce

Members Margaret Adams Vera Beam Viviane Chemali Des Cole Helen Coulthard Jennifer Cropley Jessie Duthie Heather Eather Ian Farrer Mary-anne Gallagher Paul Hobson Russell Lane Geoffrey Lavender John Lester Patsy Littlejohn Margaret Menting Elaine Merton Vivien Millane Kenneth Patterson Betty Pearce Daniel Pekin Kerry Pratt Trisha Preston Ivy Raadik Keith Reid Jennifer Smithers Elizabeth Tromans Owen Vanzuyden Judith Voce Karen White


Karen White John Wright Jeff Wunderlich

Corporate ACER (Australian Council Bakers Delight Camberwell Bakers Delight Hawthorn Belmore Hot Bread Bendigo Bank Blue Illusion, Camberwell Boccaccio Cellars Pty Ltd Breadstreet Bakery Bunnings Hawthorn BUPA Chris Cross Garden Supply Colonial First State Core Consulting Group Coulthard & Associates for Educational Research) Fultons Hawthorn Grill’d Restaurant Pty Ltd, Camberwell Little Property Second Bite Shell Australia Sofia’s Restaurant, Camberwell Woolworths, Camberwell

Philanthropic Collier Trust Lord Mayor’s Charitable Fund The Queen’s Fund The Walter and Eliza Hall Trust

Churches Ashburton Baptist Church Ashburton Presbyterian Church Ashburton Uniting Church Auburn Baptist Church Burwood Uniting Church Camberwell Uniting Church

Craft Club Glen Iris Road Uniting Church Inclusive Catholic Church North Balwyn Baptist Church North Balwyn Baptist Church North Balwyn Baptist Church Friendship Club St Bridget’s Catholic Church St Dunstan’s Anglican Church St Faith’s Anglican Church Burwood St John’s Anglican Church Camberwell St Mark’s Anglican Church Camberwell St Michaels Parish Ashburton St Oswald’s Anglican Church

Service Clubs Ashburton Floral Group Greenacres Golf Club Hawthorn Community Garden Knitonegiveone (KOGO) Lynden Park Girl Guides Rotary Club of Camberwell Rotary Club of Glenferrie Rotary Club of Hawthorn Rotary Club of Kew Rotary Club of Kew on Yarra Rotary Club of North Balwyn Salvation Army Soroptimist Club of Chisholm

Schools Camberwell Girls Grammar Camberwell Primary School Deepdene Primary School Presbytarian Ladies College Ruyton Girls’ Junior School Solway Primary School Trinity Grammar School

Camcare Annual Report

Corporate Services

Corporate Services The 2012/13 financial year saw the consolidation of the move to 51 St Johns Avenue. In particular, systems hardware was further upgraded from the prior year to provide staff with more efficient systems and protect Camcare’s data. Further enhancements are planned for 2014. Both offices, (St Johns Ave and Y Street) are working well with grant operational requirements being met with a focus on addressing client needs.

However, due to the scale of building works being conducted at the Riversdale Road entrance to the market, our scheduled move to the first floor of the Market will now not take place until 2014. We have been fortunate to negotiate with the Boroondara Council for use of a shop within the Market precinct for 2013. We would like to thank our suppliers and volunteers for their assistance and tolerance in enabling Camcare to establish an interim shop for 2013.

Of particular note during the year was the transfer of the Charity Card and Gift Shop from operating at 19 Fairholm Grove Camberwell to operating within the Camberwell Market precinct. After many years of trading from Fairholm Grove, at the conclusion of trading in 2012, the volunteers were called on to pack up and move to a temporary storage facility in Inglesby Rd, Camberwell, while renovations commenced on premises at Camberwell Market.

Financial Performance This financial year represents the second year of three year service agreements with our major funders, City of Boroondara, Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA), Department of Human Services (DHS) and the Department of Justice (DoJ). In total these agreements provide $1.217m, with the City of Boroondara also providing property services to the value

of $130,560. Additional funding sources are donations, interest receipts and a net contribution from the Charity Card and Gift Shop trading of $24,352. Camcare’s principal operating costs are salaries and associated on-costs. Staffing levels and service outcome targets are defined by the relevant agreements. Of special note is the contribution made by our many volunteers in the areas of community support, administration, various fund raising events and assisting with operation of the card shop. We would estimate the value of this wonderful contribution at approximately $363,000 per year. Last year the Board established the Margaret Chadwick Education Scholarship. The inaugural scholarship was awarded in February 2013 to two secondary students within Boroondara. This scholarship will continue in 2014.

I sources of rEVENUE 37% Council Grant

6% Card Shop Revenue

(City of Boroondara)

6% Dept of Justice

8% Use of Buildings

25% Dept Human Services

11% FaHCSIA Emergency Relief

3% Fundraising & Donations

4% Other income


Camcare Incorporated Summary Statement of Profit or Loss and Other Comprehensive Income For the Year Ended 30 June 2013 2013 $

2012 $

















Card Shop Income other than interest








Client Contributions Interest received Family Fund Hampers and Loan Scheme













Salaries and wages









Electricity, Gas and Water



Gardening and Cleaning







Printing and stationery



Professional Fees



Expenditure on Minor Projects



Sundry Expenses










Training and Staff Development Travel Costs Other employment costs Emergency Relief Payments and Supplies





Family Fund, Hampers and Loans Scheme



Card Shop Expenses



Admin Cost Recovery Rent of Buildings TOTAL EXPENSES SURPLUS/(DEFICIT) FOR YEAR















Camcare Annual Report

Financial Statement

Camcare Incorporated Summary Statement of Financial Position As At 30 June 2013 2013 $

2012 $



ASSETS CURRENT ASSETS Cash and cash equivalents



NILS Loans

Trade receivables






Available for sale financial assets



Term Deposits






Property, plant and equipment








Trade and other payables



Employee benefits






Funding received in advance






Employee benefits












Retained earnings









Camcare Incorporated Summary Statement of Changes in Equity For the Year Ended 30 June 2013 Retained Surplus $

Reserves Surplus $














Retained Surplus $

Reserves Surplus $


Balance at 1 July 2011




Surplus attributable to members of the entity












Balance at 1 July 2012 Surplus attributable to members of the entity Total other comprehensive income for the year Balance at 30 June 2013



Total other comprehensive income for the year Balance at 30 June 2012

Summary Statement of Cash Flows For the Year Ended 30 June 2013 2013 $

2012 $




Payments to suppliers and employees



Interest received



Net cash provided by (used in) operating activities



Investment in Term Deposit



Purchase of property, plant and equipment



Net cash used by investing activities



Net increase (decrease) in cash and cash equivalents held



Cash and cash equivalents at beginning of year







Cash and cash equivalents at end of financial year



Board Members

In appreciation of our dedicated Board Members


Professor Kerry Pratt

President (joined 2007)

Member (joined 2008)

PhD (Melb), BA, BSW, MSW, Dip Bus, GAICD


Social Worker, Educator and Researcher.

Professor Emeritus and Adjunct Professor, Dept of Chemical Engineering, Monash University; Former Deputy Vice-Chancellor (Research) Swinburne University.

Member of Innovations Working Group. Attends the Marketing & Fundraising Committee; Compliance & Policy Review Committee and Finance Audit & Risk Management Committee meetings.

Chair of Innovations Working Group; Member of Finance, Audit & Risk Management Committee.

Owen Vanzuyden Treasurer (joined 2008) BBus (Monash), FAICD, FFin, CPA.

Margaret Adams Member (joined 2007)

Retired Company Director. Vice President 2008-12. Chair of Finance, Audit & Risk Management Committee; Member of Innovations Working Group.

B Ed, Dip SpEd, Dip Ed Admin

Vivien Millane

Member of Innovation Working Group; Camcare Privacy Officer

Member (joined 2009) BSc (Econ), Barrister at Law, DipEd, MPubIntLaw, M.Ed Policy (International)

Dan Pekin

Barrister. Compliance Manager, Trinity College, Kew.


Chair of Compliance & Policy Review Committee; Member of Marketing & Fundraising Committee. Board Secretary 2012

Betty Pearce Member (2011 - 2013) MBBS, FACRPM General Practitioner. Member of Marketing & Fundraising Committee; Member of Innovations Working Group.


Retired Principal, Roberts McCubbin Primary School; Regional Principal Consultant Chairperson, Merit Protection Board.

Member (joined 2012)

Businessman working in Global Companies in General Management for the past twenty years. Member of the Marketing & Fundraising Committee.

Camcare Annual Report

Board Members

Geoff Lavender Secretary (joined 2012) BA (Lancaster UK), Grad Dip Ed (Lancaster), Grad Dip Lib (RMIT), M Pol & Law (La Trobe) Consultant in Health & Human Services. Member of Compliance & Policy Review Committee. Member of Finance, Audit & Risk Management Committee.

Judith Voce Member (2005 - 2012) BA (Hons), MAICD, Dip Computer Programming, Dip IPSA(Aust) Councillor, City of Boroondara and former elected Mayor in 2003 and 2004. President 2006-09. Former member of Camcare’s Finance, Audit & Risk Management Committee; Marketing & Fundraising Committee.

Elizabeth Tromans Member (joined 2012) BEc (Adel), GDip AppFin (SIA), JD (Melb) Lawyer. Senior Legal Advisor at Corrs Chambers Westgarth Lawyers. Member of Compliance & Policy Review Committee; Member of Finance, Audit & Risk Management Committee.

Ken Patterson Member (joined 2012) Dip.Com; Cert Marketing; BSW; Grad Dip Human Services Research Former executive manager at Melbourne City Mission. Chair of Marketing & Fundraising Committee.

John Lester Member (2008 - 2012) BA, MBA, BMus, CPA Chairman of Stihl Pty Ltd. Former chair of Camcare’s Finance, Audit & Risk Management Committee; Former Treasurer.

Russell Lane Member ( 2011 - 2012) Chief Operating Officer, Moore Stephens Pty Ltd. Former chair of Camcare’s Marketing and Fundraising Committee.

Viviane Chemali Member (joined 2012) MPPM, MLitt, B(PolSc), Cert IV in Workplace Training and Assessment Member of Marketing & Fundraising Committee; Member of Innovation Working Group.


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Camcare Annual Report


Key Business Partners


Camcare Inc. 51 St Johns Avenue Camberwell, Victoria 3124 T. (03) 9831 1900 F. (03) 9831 1999 E. 4 Y Street Ashburton, Victoria 3147 T. (03) 9809 9100 F. (03) 9809 9199 E.

Camcare Annual Report 2013