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_ Annual Report

2015

_


Contents

03

Vision and Strategic Plan

04

From the President

05

From the CEO

06

Camcare Programs: Our Services

16

Camcare’s Patron and The Board of Governance

18

Thank you to our Supporters

19

Volunteer Program

21

Organisational Statistics

22

Key Events & Partners

23

Corporate Services

24

Financials

Supporting Community

ACKNOWLEDGEMENTS Camcare would like to thank the Board, staff and volunteers who contributed to this publication. Special thanks to John Best, photographer, who provided his professional services on a pro bono basis and Catchcry Design for the production of this report, www.catchcrydesign.com.au

PRIVACY STATEMENT We respect your privacy and we comply with privacy laws. Our privacy policy is available on site and at our website www.camcare.org.au and sets out our responsibilities and your rights about the collection, use and disclosure of information we collect.

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Camcare Annual Report – Contents


Vision and Strategic Plan VISION A fair and inclusive community

MISSION We are an Independent Community Service Organisation committed to social justice, building individual and community well-being through advocacy and the provision of individualised services for people facing personal adversity.

VALUES – Social Equity • We facilitate social inclusion by promoting the rights of individuals to participate in the community

• We prioritise service delivery according to need – Respect • We treat people with dignity and courtesy • We promote individual strengths • We value difference and diversity – Care and Compassion • We listen to all with empathy and understanding • We respond effectively and with care

KEY RESULT AREAS AND OBJECTIVES

– EVIDENCE INFORMED AND EFFECTIVE To deliver services that assist our clients to achieve the outcomes that they seek Objective 1: Deliver a set of relevant, client-focussed services that are used and valued Objective 2: Utilise relevant contemporary research & data to understand & respond to community issues and needs Objective 3: Have sound evidence to be able to demonstrate the impact & effectiveness of our services Objective 4: Build indigenous cultural competence across the organisation

– NURTURING To maintain an inclusive, respectful & supportive organisational culture Objective 5: Encourage a culture of community involvement and secure improved participation and partnerships with key stakeholders Objective 6: Ensure all staff and volunteers are skilled, motivated and supported

– CONNECTED To have the right relationships with our variety of stakeholders Objective 7: Engage with the clients, government and other stakeholders to promote our services Objective 8: Assist our clients & community to identify key issues for service development and advocacy with decision makers on at least two issues Objective 9: Maintain strong, effective relationships with partner organisations for collaborative delivery of services

– SUSTAINABLE – Working Together • We work collaboratively towards shared goals and outcomes

– ­Accountability • We meet our commitments to our clients • We meet our responsibilities to our stakeholders – Striving for Quality • We are committed to improving our performance • We are proactive in recognising and addressing

To ensure we have secure long-term funding and the required resources & infrastructure Objective 10: Maximise government and non-government funding Objective 11: Maximise the amount of unencumbered funds available to Camcare to support infrastructure and innovation Objective 12: Integrate environmentally responsible practices Objective 13: Explore and promote opportunities for expansion of services consistent with the organisation’s mission to enhance sustainability and gain efficiency of scale

emerging needs

Camcare Annual Report – Vision and Strategic Plan

3


From the President THE YEAR 2014-15 HAS BEEN ESPECIALLY CHALLENGING. Camcare has responded to these challenges in exciting and innovative ways that are highlighted throughout this report. But we can only do these things when we have the support and encouragement of an extraordinary number of individuals and institutions. It is these people and organisations that I want to thank in this introduction to our year in review. We have enjoyed the support of local churches and schools which have generously donated funds and provided many and varied in-kind contributions. The food drive conducted by a coalition of local churches led by St Hilary’s Kew is but one example. The participation of students from Trinity Grammar School in our annual sausage sizzle again this year is another. We have grown our partnership with Swinburne University. Among many initiatives, the Swinburne events management students planned and put on a hugely successful trivia night. And we have retained the financial support of the City of Boroondara for a further three-year period. As it is our largest source of funds by far, we are enormously grateful to the Council for the renewed commitment it has made to us and to our work in the Boroondara community. For several years now, Camcare’s revenue has been insufficient to meet costs. In 2014-15, this resulted in a deficit of just under $127,000 against a budgeted deficit of $114,000. This was due to the Card Shop performing below budget; higher than budgeted contractor fees to replace key staff on extended unplanned leave and to meet contractual obligations. Also, a small project was approved by the Board post budget. The Board and Management have agreed a plan with the aim of reducing the deficit in 2015/2016 Financial Year to below $50,000. The plan is to increase revenue through additional fundraising and donations whilst containing expenditure, which is not aligned to achieving the organisational strategy. Our Board members have made a major contribution once again. Being a Board member of a small community organisation such as Camcare is not just to fulfil a governance role, vital though this is. It is also to be a volunteer contributor of time and skill and sheer hard

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Camcare Annual Report – From The President

work. Much of this is not obvious to the outside observer and so I thank every one of my fellow Board members for the personal commitments that they have made. There have been some changes in the composition of the Board during 2014-15. Following the AGM last year, Owen Vanzuyden and Kerry Pratt retired from the Board. Both made their mark on Camcare in various Board roles, most recently for Owen as Treasurer and for Kerry as chair of the Board’s Innovations Working Group. During the year, Matt Walker resigned to concentrate on a major business initiative. Nevertheless, all three continue to have connections with us. Owen and Matt have participated in the review and further development of Camcare’s Card and Gift Shop. We have been fortunate to have three new members join the Board - Sunitha Raman, Jill Byron and Jay Brinker. Each one has brought particular knowledge and skills that complement and strengthen those of the continuing Board members. Combined with our CEO, Jane Broadhead, and her management team, we are fortunate to have this organisational strength in challenging times. Finally, I want to pay tribute to the people of Camcare who work with our clients and community or directly support those who do. Paid or unpaid, whatever the role, you are at the point of delivery. What you do fundamentally contributes to our mission of social justice, building individual and community well-being through advocacy, and the provision of individualised services for people facing personal adversity. In challenging times you have found new ways to support our clients and the whole Board thanks you for your continuing commitment to Camcare.

Geoff Lavender, President


From the CEO WELCOME TO THE ANNUAL REPORT FOR 2014-15. This year has been eventful for Camcare. Significantly, the Boroondara Council renewed our three year service agreement to provide a range of vital services in the municipality, including community support and well being programs. We deeply appreciate Council’s continued investment enabling us to respond to the needs of people in Boroondara who are experiencing economic hardship or disadvantage who would otherwise often miss out on services which strengthen their capacity for independence. Camcare participated in a consortium led by Community Information Services Victoria (CisVIC) when Emergency Relief Services were purchased by the Federal Department of Social Services (DSS). Funding was allocated to areas on the basis of an index of disadvantage. As the major funded Emergency Relief provider in Boroondara, Camcare’s funding has been cut by 71% from March 2015 compared to 2013-14. This has had a considerable impact on the support we can provide. We have also had to work with volunteer community support workers to reshape their role. It is heartening, however, that the community responded to the loss of resources by donating an unprecedented amount of non perishable food in a drive conducted by a coalition of local churches led by St Hilary’s Kew. Also, our volunteers raised funds (directly or through their networks) totaling $12,000 to support the program. A new partnership with Hawthorn Community Chest has provided small grants to those on low incomes unable to meet costs of government schooling, or essential personal items. This has meant we are able to supply valuable food relief and some grants to people on health care cards who are struggling to meet the basic costs of living. New projects utilizing volunteers have commenced including Broadband for Seniors which utilises volunteer tutors to provide skills training to older citizens in the use of computers and the internet. Earlier in 2015 Camcare underwent external review against Quality Innovation Performance Accreditation standards to qualify for registration to deliver State funded Family Services. This involved considerable preparatory work by staff to evaluate the organisation and the Family Services program against a detailed set of criteria and develop a quality work plan for the next three years. My thanks go to Nina Levin, new Client Services Manager, and the staff in Family Support for their contribution to a successful outcome.

We are grateful for the support we have received from partner organisations for exciting new projects. Bendigo Bank has provided funding for a train the trainer program focused on delivering the Love Bites program and Balwyn Rotary has generously supported a pilot cross cultural parenting education project in the Boroondara Indian community addressing the stresses on families associated with migration. Both projects respond to gaps in current service provision and aim to build community capacity. Swinburne University has commenced a cross faculty student initiative to increase Camcare’s profile in the community and to assist us in raising funds to support our work. A group of TAFE Event students developed a proposal and ran a highly successful Trivia Night which raised $8000 for Camcare. Earlier in the financial year, Grill’d Camberwell generously raised funds for Camcare by donating a percentage of every burger sold in-store over a designated weekend. Camcare was delighted to partner with Kew Rotary Club for the highly successful biannual Garden Designfest coordinated by Peter Stansfeld and Jill Forsyth. In a climate of changing purchasing arrangements by government which has impacted Camcare’s funding, sustainability remains the most important objective. Innovation, alliances and seeking alternative sources of support for the work we undertake in the local community, through enterprise, donations or fundraising is the single biggest imperative for Camcare if we are to continue to deliver a suite of relevant services to the local community. I appreciate the support of the Board, donors and the dedication of staff in these challenging times.

Jane Broadhead, CEO Camcare Annual Report – From the CEO

5


Camcare Programs: Our Services CLIENT SERVICES Camcare’s Client Services programs form an integrated service model and are specifically targeted to meet the particular needs of members of community who are highly vulnerable. Our commitment remains as strong as ever to support and improve the safety and wellbeing of vulnerable children, young people and families.

COMMUNITY ADVOCACY Camcare is strongly committed to strengthening whole community and community consciousness and Camcare staff lead and /or participate in many community network activities, community consultations as well as responding to broader social issues and government policy agenda.

Camcare’s Client Services Manager chairs the Boroondara Family Violence Network. The network plays a key role in the prevention of violence against women and children and has a focus on advocacy, networking, community development and education. Other networks that Camcare is an active member of are the City of Boroondara Early Years Advisory Committee, Boroondara Community Safety committee, Boroondara Drug Issue Network, Inner East Integrated Family Services Alliance – Executive and Operational level and Eastern Region Parent and Child Education network.

“Camcare is strongly committed to strengthening whole community and community consciousness...”

Integrated Family Services Issues: Jul 2014 — Jun 2015

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Camcare Annual Report – Our Services


241 individuals and families were provided with counselling support

INTEGRATED FAMILY SERVICES Camcare’s family services, funded by Department of Health & Human Services, have been instrumental in changing the lives of many vulnerable families. The Family Services team provides a range of practical approaches including case work, group work, parent skills development, service coordination, mediation and advocacy.

COUNSELLING SERVICES We all benefit when we create opportunities for a better life. When Camcare supports one person, we influence the condition of others and benefits ripple out to the community as a whole. Camcare supports Boroondara residents to be part of a strong and engaged community.

INTAKE AND ASSESSMENT In 2014-2015 Camcare delivered over four thousand hours of professional support to 78 families. (Target 4460hrs – Delivered 4186hrs) Camcare continues to work alongside our Inner East Integrated Family Service Alliance partners to deliver a high quality, consistent service, and to support a coordinated response to the increasing demand for family support services. Camcare’s Integrated Family Services has undergone the Department of Health & Human Services Standards Accreditation Program. The external review was conducted according to the Quality Innovation Performance (QIP) and Department of Health and Human Services Standards. Camcare received confirmation of registration for the next three years and obtained a commendation for the range of innovative partnerships we have developed. This is a testament to the professional skilled work carried out by the Integrated Family Services team and the organisation as whole.

“Camcare delivered over four thousand hours of professional support...”

Our intake and assessment process ensures that the clients’ needs are best met through Camcare’s referral pathway and they are either referred into our counselling services or on to specialist services. The intake and assessment workers responded to 213 brief intervention and intake and assessment enquiries.

COUNSELLING The counselling team provides counselling to the most financially disadvantaged and socially isolated residents, students and employees in the municipality of Boroondara. The highly qualified team provides individual, couple, family counselling and group work with a focus of supporting and guiding the clients through difficult issues or experiences. Camcare continues to engage with service users by outreach throughout Boroondara. Currently our senior counsellors co-locate one afternoon per week at Boroondara Youth Services for young people and their families and at Hawthorn Learning Centre for older people. Camcare continues to strengthen the partnerships with academic institutions such as Cairnmillar Institute, Swinburne and Monash Universities by enabling post graduate students in psychology, counselling and psychotherapy to work in the counselling program one

Camcare Annual Report – Our Services

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day per week or in the after hours service on Monday nights. A Camcare senior counsellor provides professional supervision of the work that the students undertake.

Counselling Service Recipients July 2014 – June 2015

Camcare’s Parenting Support Outreach Program is positioned in our counselling services and is a targeted service to provide outreach support and assistance to new mothers and their babies under 12 months who are at risk of being diagnosed with post natal depression (PND). The referral pathway to the program is via the Boroondara City Council Maternal & Child Health Coordinator, a strong collaboration that enables early identification of vulnerability. Requests for this service are high and on two occasions, the waiting list for new referrals was closed to process the backlog.

18%

Our team of professionals provided 2319 hours of counselling support to 241 individuals and families (Target 240 – Delivered 241) with presenting issues such as:

20%

Relationship

177

Mental Health

79

Family Violence

67

Behavioural

40

Health

38

Parenting

37

Financial

37

Counselling Issues

15%

34% 13%

GROUP WORK & COMMUNITY EDUCATION PROGRAMS Group work provides a range of parenting programs as well as specialist groups with an emphasis on building resilience, sharing information and creating peer and social connections. The following groups have been provided:

Baby’s OK What About You? – for mothers who are at risk or diagnosed with post natal depression. The group is facilitated in partnership with Boroondara City Council Maternal & Child Health Services.

Circle of Security – a parent education program to enhance attachment security between parents and children. The group was facilitated by Camcare’s Access to Allied Psychological Services (ATAPS) Psychologist & Parenting Support Outreach Counsellor. Mum’s Who Matter – for mothers seeking parent education and structured activities with their children.

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Camcare Annual Report – Our Services


GROUP WORK & COMMUNITY EDUCATION PROGRAMS CONT’D

Program or Group Participants Jul 2014 – Jun 2015

Parenting Pre-schoolers – for parents seeking support and assistance in strategies to understand their child’s age and stage of development, effective communication and boundary setting. A collaboration between two of Camcare’s programs, Integrated Family Services and PS4Kids.

14

Tuning into Kids – a parent education program for

9

parents of primary aged children to assist and support parents to better understand the emotional needs of their child. Two different Camcare programs, Counselling and Integrated Family Services collaborated to run this group.

Cool Kids – for primary aged young people impacted

CLIENT FEEDBACK/COMMENTS Women have found the group helpful in many ways, here are some quotes from their feedback about the group: • I have gained my old self. I lost her for a long time. Glad that she is back again – it made me stable and happy. • Group has helped me to feel confident enough to develop my own style as a Mum and what works for me with the baby. • I’m changing internal dialogue to be more rational and with kinder thoughts. • Loved the singing at the end – helped to bond with the baby and also was much more meaningful than having coffee with friends.

“I have gained my old self.”

PARENTING PRE-SCHOOLERS

10

MUMS WHO MATTER CIRCLE OF SECURITY

BABY’S OK WHAT ABOUT YOU

0

GROUP WORK: BABY’S OK WHAT ABOUT YOU

TUNING IN TO KIDS

10

9

by family violence and homelessness. This group was a partnership with Connections UnitingCare and Camcare as the lead agency.

COOL KIDS

5

10

15

20

25

30

30

Case Study: CATHY AND JOHN Cathy and John are married with three children, Frankie 17, Janey 12 and Emily 7. They came to counselling because of stress levels in the family. Frankie had left home and they did not know where he was living, Cathy’s mother had recently been diagnosed with dementia and they were trying to find a permanent place in a nursing home for her. The couple came for a number of counselling sessions because they both felt their stress was adversely affecting them. Otherwise, they had a strong relationship, and were very supportive of each other, communicated well and had common understanding of the complexities of the issues they were currently dealing with. With the assistance of their counsellor, they were able to develop clear priorities and a plan of action, could look at how best to make sure they and their two younger children’s needs were met, and to acknowledge their distress and sadness associated with Frankie leaving home and Cathy’s mother’s deterioration.

Camcare Annual Report – Our Services

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ACCESS TO ALLIED PSYCHOLOGICAL SERVICES (ATAPS) Psychological Services are provided for children (PS4 Kids – 0 to12 years), young people and adults; including adults with perinatal depression (PND). This program is run in collaboration with Inner East Melbourne Medicare Local (IEMML). It provides children, young people & adults with mental health disorders or, at risk of developing them, with short term psychological services. This service is staffed by a registered psychologist and involves up to 12 sessions. In addition, specialist psychological services are provided to mothers with, or at risk of PND. PS4Kids is in high demand whilst PND and youth are low in delivered sessions. Youth are required to obtain a mental health care plan from the GP which maybe one of the barriers to accessing ATAPS psychological services.

Data Clients

Delivered Sessions

Target Sessions

PND

2

18

50

PS 4 Kids

32

266

240

Youth

4

18

30

Adult

7

37

30

TOTAL

45

339

350

Top 4 Referrers

Community Health

9

GP

14

Maternal Child Health

9

School Psychologists

2

TOTAL

34

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Camcare Annual Report – Our Services

Case Study: PS4KIDS: Timothy was referred to Camcare’s psychologist through the PS4Kids program by his maternal and child health nurse. Timothy’s mother was concerned about his aggressive behaviour and jealousy towards his baby sister. Camcare’s psychologist conducted an interview with Timothy’s mum and observed Timothy’s play and social interaction. Suspecting that Timothy’s difficulties were due to Autism Spectrum Disorder (ASD), she liaised with the maternal and child health nurse as well as a speech therapist and observed him at kindergarten. The full ASD assessment was then undertaken and confirmed by La Trobe University free of charge. Subsequent to Timothy’s diagnosis, Camcare’s psychologist supported mum by providing psychoeducation about ASD, teaching her ways to manage his behaviour and encourage him to play in an age appropriate way. She also helped mum with her grief and anxiety, facilitating a referral to Camcare’s Integrated Family Services team, who supported the family to access financial support.


COMMUNITY SUPPORT PROGRAM Camcare’s Community Support program provides information and advice, advocacy, material aid, food relief, linkage and referral for vulnerable clients facing financial hardship, disadvantage, family violence, mental health issues and other personal life challenges. A team of 28 trained and skilled volunteer Support Workers deliver this program alongside professional staff.

showed a large credit of over $4,800. John did not appear to understand and was unable to make use of telephone interpreter services. He was referred for Emergency Relief Case Work. The Caseworker discovered John had resided in public housing for 10 years. The unit was in poor condition. John’s refrigerator was not working, he was too frail to purchase shopping and feared going out due to recent falls.

Clients with complex needs are referred to Camcare’s Emergency Relief Case Work (ERCW) service.

Food Relief and Material Aid

Complex issues included

• Social isolation • Lack of family support

Total Unique Clients

768

• Frail/aged

Total people Assisted

3045

• Poor English/Poor

Total Adults Assisted

2468

communication skills

Total Children Assisted

Intensive Case Management Average number of sessions per client Number of brief interventions

cognition

• Significant unmet health needs

• Financial issues • Poor living conditions

577

Of the 3045 individuals who accessed the Community Support program in 2014-15, 577 were children under 21 years of age.

Total number of clients assisted with intensive ER case management

• Impaired

21 12 sessions 50

Case Study: ERCW CASE STUDY: JOHN’S STORY John is a 72 year old single man who migrated to Australia in 1965. John never married nor had children. He did not complete primary education and undertook labouring work from the time he entered Australia at 23 years of age. John presented at Camcare in a very distressed state, believing he was in arrears on his Energy Australia electricity account. Upon assessment, the Community Support Worker discovered his account

Successful advocacy and support strategies included the ERCW visiting John and using interpreter services to expedite the required aged care assessment services. Aged Care Assessment Services in turn referred John to the Hospital Admissions Risk Program, Home and Community Care Services, public hospital and the State Trustees. ERCW advocacy was crucial to the return of over $4,800 from Energy Australia to John through a referral to the Energy and Water Ombudsman Victoria. John is now residing in an aged care facility in Boroondara.

CHANGES TO COMMUNITY SUPPORT SERVICES

Last year the Commonwealth Department of Social Services applied the SEIFA Index to assess disadvantage across Australia. A $2 million budget cut was applied to Emergency Relief in Victoria. Boroondara, with a high proportion of high income earners, was seen to have significantly less disadvantage than other areas of Melbourne. The rubber hit the road in March this year when the 71% Federal Government cut to our Emergency Relief program took effect. This has resulted in a restructure of our Community Support program. Camcare has partnered in a consortium led by Community Information and Support Victoria (CISVic)

Camcare Annual Report – Our Services

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CHANGES TO COMMUNITY SUPPORT SERVICES We consulted with partner agencies, staff, volunteers and clients to determine our changed service model. ER Casework was reduced to one day a week, impacting the most vulnerable of our clients who need professional support in bridging them out of crisis situations. Food relief was also affected, with a drastically reduced capacity to assist clients with essentials cards that can buy food as well as petrol. This will continue to impact individuals facing financial hardship and food insecurity. At the same time, there has been unprecedented support from the local community, including our clients, in meeting these changes. At times like this when we face challenges, the strength and commitment of our community partners is revealed. Direct community fundraising and donations have raised over $12,000 in the past 6 months for the Community Support Service. The Hope Food Drive door knock appeal organized by St Hilary’s Hope, Kew contributed $22,500 worth of quality non-perishable food donated by residents of Boroondara. Local churches have rallied. Camcare gratefully acknowledges the on-going support of our regular donor churches and individual members who continue to contribute to our food relief program so that the most marginalised residents of Boroondara on low incomes may have access to food. A successful funding application submitted to Hawthorn Community Chest in April 2015 has opened a new referral pathway providing small grants for individuals and families in crisis requiring community support. Camcare CSWs assess and refer clients for small grants.

Camcare Grants 2014 – 2015 Other (white goods, removalists, plumber)

15%

19%

12%

Health

11%

Transport Costs School Relief

14% 29%

Gas/Electricity/Water Telecommunication

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Camcare Annual Report – Our Services

In a new initiative, Camcare continues to work collaboratively with St Hillary’s Hope as a referral pathway to the Mission Australia COACH program which provides mentoring and parenting support to vulnerable families with children under 13 years of age. Established programs such as Tax Help, Broadband for Seniors, Community BBQs, Kitchen Garden and Fresh Food programs continue. A client reference group has been formed to monitor progress in the Fresh Food Program.

BBQ Numbers 2014 – 2015 Male

Female

Children

Total

1st Qtr

27

31

5

63

2nd Qtr

32

30

3

65

3rd Qtr

26

27

2

55

4th Qtr

35

26

3

64

Total

120

114

13

247

“Direct community fundraising and donations have raised over $12,000 in the past 6 months for the Community Support Service.”


RESPONDING TO CULTURAL DIVERSITY Camcare continues its journey of improving Aboriginal cultural competence. We began in 2011 when we consulted with Aboriginal Elder, Reg Blow, who led us through a series of introductory conversations. Our engagement with the Eastern Family Violence Network led to links with Elke Smirl from Boorondawan Willam Aboriginal Healing Service. In 2013 Camcare’s Board and Senior Managers underwent training provided by the Victorian Aboriginal Childcare Agency (VACCA).

We continue to consult and collaborate with the local aboriginal community and key agencies.

At Camcare, effective engagement with migrant and multi-cultural groups is founded on a clear understanding and acknowledgement of Australian history – particularly the early cross-cultural relationships between Aboriginal Australia and the first settlers. We acknowledge the displacement, pain and resilience of our First Peoples through loss of place, language, culture and family breakdown. This understanding, we hope, enables us to better In August 2014 an all-staff training was facilitated by understand issues of migration and dislocation Karen Milward. A Cultural Competence Working Group was even while celebrating the vibrant contributions formed comprised of staff, volunteers and Board Members and community connectedness that Culturally And representing all program areas. They are tasked to: Linguistically Diverse (CALD) groups bring.

• Identify measures of cultural competence

• Identify key steps

required to achieve cultural competence – including a reconciliation approach.

• Conduct a cultural

competence audit across all Camcare programs

• Identify actions

and timeframes for implementation at Camcare

“We continue to consult and collaborate with the local aboriginal community and key agencies.”

Camcare Annual Report – Our Services

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CROSS-CULTURAL PARENTING EDUCATION PROJECT The Rotary Club of Balwyn partnered with Camcare in funding a pilot project on Cross- Cultural Parenting Education. Boroondara has an increasing number of residents from culturally and linguistically diverse (CALD) backgrounds. Data from the 2011 census shows that 28.2% of the total population were born overseas, an increase of 14.0% since 2006. The Indian born population in Boroondara is the third largest born group in the City after Chinese and UK residents. Indian born residents are also the second fastest growing overseas born group in Boroondara, after residents born in China. Adjusting to living in another culture places families under stress. Sustainable community growth requires conserving and fostering the best of cultures of origin. ​​ At the same time it is necessary to provide firm foundations for respectful, healthy relationships between individuals within the family, as well as providing opportunities for families to interact through positive and reciprocal engagement with the wider community – for example, schools. In 2011 there were 11 murder-suicides within the Indian community in the south-eastern suburbs. This tragedy highlights the urgent need for preventative action. This project will work on a strengths-based model through piloting parent education workshops with the Indian community in Boroondara and surrounding areas. We will undertake community consultation with a range of stakeholders, in collaboration with Indian welfare organisations. The objectives are to foster:

• Improved capacity for managing the challenges of raising children in a new culture.

• Greater understanding of child and adolescent development.

• Increased parenting, communication and negotiation skills contributing to respectful family relationships in a cross-cultural context.

• Enhanced capacity to recognise and develop strategies to be able to manage family conflict and prevent family violence.

This project aims to equip participants to take on peer support and mentoring roles in the future around these issues with other members of their community facing similar issues.

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Camcare Annual Report – Our Services


“This project aims to equip participants to take on peer support and mentoring roles...” STAFF PROFILE

ANU KRISHNAN – CCPE Project Officer

ANU KRISHNAN Project Officer for this innovative pilot project, Anu is an experienced social research professional with a background in Social Work, Applied Social Research, Applied Psychology and Anthropology. She has lived and worked in 5 countries across the areas of education, government and community services. Anu brings project management and community engagement skills to this position.

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Camcare’s Patron and The Board of Governance

PROF. DAVID DE KRETSER Patron

GEOFF LAVENDAR President (Since 2012)

DR. KAREN WHITE Vice President (Since 2007)

AC, MBBS (Melb Univ), MD (Monash), FRACP, FAA, FTSE, LLD (Hon. Monash), LLD (Hon, Univ Melb) FRACOG (Hon), FRCOG (Hon), FRACGP (Hon)

M Pol & Law (Lat), BA Hons, Grad Dip Ed (Lancaster),Grad Dip Lib (RMIT), MAICD

BA (Lat), BSW, MSW, PhD (Melb), GAICD

Professional role: David de Kretser is a reproductive endocrinologist with appointments at Monash University as Professor of Anatomy, the founding Director of the Monash Institute of Medical Research and Associate Dean for Biotechnology Development.

Professional role: Health & Human Services Management Committee Chair: Organisational Development Working Group

Professional role: Youth Mental Health and Wellbeing Committee Chair: Innovations Working Group Committees: Finance and Risk Management Committee, Organisational Development Working Group

He is a Sir John Monash Distinguished Professor; a Companion of the Order of Australia; a Fellow of the Royal Australasian College of Physicians, the Australian Academy of Science and the Australian Academy of Technological Sciences and Engineering. He has served as the President of the International Society of Andrology. Professor de Kretser continues to undertake research in areas including defining the causes of male infertility and the hormonal regulation of reproduction.

DAN PEKIN Treasurer (Since 2012)

LIZ TROMANS Secretary (Since 2012)

B Bus, MBA, CPA, ACIS, MAICD

B Ec (Adel), JD, M Comm Law (Melb), GDip App Fin (SIA), MAICD

Professional role: General Management in Multinational Organisations Committee Chair: Finance and Risk Management Committee Committees: Organisational Development Working Group, Social Enterprise Working Group

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Camcare Annual Report – The Board

Professional role: Australian Lawyer and CPA Committee Chair: Compliance and Policy Review Subcommittee, Social Enterprise Working Group Committees: Finance and Risk Management Committee


MARGARET ADAMS Member­ (­Since 2007)

MARTIN VAUGHAN Member (Since 2013, 2002-5)

DR. JILLIAN BYRON Member (Since 2014)

B Ed, Dip SpEd, Dip Ed Admin

BEng, DipEd, GDip Project Management, CPPD

PhD, BSW, BA (Mel)

Professional role: Education (retired) Community Support Worker Committees: Innovations Working Group, Organisational Development Working Group

Professional role: Consulting, Project Management and Project Governance Committees: Marketing and Fundraising Committee

Professional role: Research Management Committees: Finance and Risk Management Committee, Marketing and Fundraising Committee

Picture not available

KEN PATTERSON Member (Since 2012)

SUNITHA RAMAN Member (Since 2014)

DR. JAY BRINKER Member (Since 2014)

Dip Comm Svs BSW, GDip Human Services Research

BA, BL, ACS, MPPM, GAICD

BA Honours (University of Calgary) MA Higher Education MA Clinical Psychology PhD (The University of Western Ontario)

Professional role: Child and Family Welfare: Aged and Palliative Services (retired) Committee Chair: Marketing and Fundraising Committee Committees: Organisational Development Working Group

Professional role: Early Learning Policy Committees: Innovations Working Group, Social Enterprise Working Group

Professional role: Tertiary Educator Committees: Innovations Working Group, Marketing and Fundraising Committee

Camcare Annual Report – The Board

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Thank You To Donors & Supporters DONATIONS RECEIVED BY CAMCARE FINANCIAL YEAR 2014/2015 Sheila Axelson Judith Batrouney Kaye Bodna Debbie Brown Robbie Burns Jill Byron Siew Cheah Matthew Cheriyan Cameron Chisholm Barbara Clareborough Mary Colebeck Tania Costello Helen Coulthard Ashish Datey Geoffrey Davey David de Kretser Annette DeBono Geoff Dosseter Heather Eather John Emerson Carol Fricke Barry Garnham Cathy Garrard Anne Griffin Lesley Groenewald Paul Hobson Ian Kent Geoff Lavender John Lester Rosemary Massaro Ruth McGennisken Ruth Muir Jane Oldham Campbell Paine Dan Pekin

MEMBERS Margaret Adams Vera Beam Helen Coulthard Jennifer Cropley Ian Farrer Paul Hobson Geoffrey Lavender John Lester Elaine Merton Kenneth Patterson Daniel Pekin Kerry Pratt Ivy Raadik Keith Reid

St Faiths Anglican Church St Hilary’s Anglican Church St Johns Anglican Church St Marks Anglican Church St Oswalds Anglican Church

CORPORATE Belmore Hot Bread Bendigo Bank Blue Illusion, Camberwell Breadsteet Bakery Bunnings Hawthorn Core Consulting Group Delmont Private Hospital

Elizabeth Tromans

Flare Dance

Owen Vanzuyden

Grill’d Camberwell

Martin Vaughan

Lanyon Partners

Matthew Walker

Peoples Choice Credit Union

Karen White

The Old Farm Happey Valley

LIFE MEMBERS

SCHOOLS

Reg Adam

Auburn South PS

Kay Bodna

Carey Baptist Grammar School

Kath Nicholls

Deepdene PS

Anne Rosenfeldt

Glen Iris PS

Ted Russell Julie Turner Jeffrey Wunderlich

CHURCHES Ashburton Baptist Church Ashburton Presbyterian Church Ashburton Uniting Church Auburn Baptist Church Burwood Uniting Church

Kerry Pratt Jenny Smithers (Vale)

Camberwell Uniting Church

Jennifer Stewardson

Glen Iris Uniting Church

Celia Sutterby

Inclusive Catholic Church

Colleen Thatcher

North Balwyn Baptist Church

Liz Tromans

North Balwyn Baptist Church Friendship Group

18

St Dunstans Anglican Church

Jennifer Smithers (Vale)

Camberwell Baptist Church Youth Group

Karen White

North Balwyn Baptist Church Craft Club

Camcare Annual Report – Thankyou To Donors & Supporters

SERVICE CLUBS, ASSOCIATIONS COMMUNITY GROUPS Boroondara Bushwalking Club Boroondara Gardiners Creek Lions Club Glen Iris Uniting Church Kindergarten Hawthorn Toastmasters Club Kel and Rosie Day Foundation Knit One Give One (KOGO) Rotary Club of Camberwell Rotary Club of Glenferrie Rotary Club of Kew Rotary Club of North Balwyn Rylands Knitting Group Salvation Army Camberwell Sackville Grange Craft Club


Volunteer Program VOLUNTEERING IS AT THE HEART OF COMMUNITY BUILDING and contributes to sustainable human development. Our capacity to take effective community action is directly related to our ability to mobilize, manage and empower volunteers from the local community and the groups that Camcare serves. The focus of Camcare’s volunteer program is in direct service delivery and support and in promoting social inclusion and capacity building through engagement with schools and the wider community. Through interacting with volunteers, vulnerable members of the community who may be our clients obtain connection, establish trust and make new friends. These are intangible, but vital benefits at the core of a strong community. We recognize the need for, and commitment to, innovation and continuous improvement in our approach to volunteering and continue to develop new models in response to identified needs within the community. Thank you to all our volunteers for their innovation, advocacy, resilience and strong support over the past year. Our 204 Volunteers are embedded in all areas of the organisation.

• Administrative Support – IT, Statistics and Reception

• Governance • Food Relief – Fresh Food Program,

Community Barbeque and Bread Run

• Charity Christmas Card and Gift Shop

• Student Pathways – Christmas

Hampers and community service placements

• Community Support Program –

Information and referral, advocacy, budget assistance and material aid

• Events and Fundraising • Pro bono Counsellors • Gardening • Mother-Infant Group Assistants • Tax Help • Community Educators

Total number of volunteers in 2014-15 was 204

Camcare Annual Report – Volunteer Program

19


VOLUNTEER PROFILE

ANNE GRIFFEN – Broadband for Seniors Coordinator

I decided to retire in January 2015 and contacted Camcare about volunteer work, as I had been aware of the great services that they provided for disadvantaged people in the Boroondara area. Luckily my business skills suited the Broadband for Seniors Coordinator volunteer role Camcare was looking to fill. My work background, includes working on IT projects in the Utilities industry for many years mostly in Change Management roles. The opportunity to set up this program for the “Over 50’s” to gain computer skills/learn how to use laptops, phones and tablets , is very exciting knowing we are helping those Seniors wanting to keep up with this very computerised world we are now living in. The new buzz word is ‘digital inclusion’. As well as the Camcare volunteer role, I also volunteer at Fitted For Work another great nonprofit organisation which provides disadvantaged women in Melbourne with work appropriate clothes for interviews and starting work, as well as help with resume writing, interview skills, and mentoring. It is great to see the clients leave with big smiles and more confidence knowing they have the right clothes (shoes, handbags etc) and interview techniques. Very rewarding - especially the “hug” we often get as they leave. My other interests include photography and keeping fit.

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Camcare Annual Report – Volunteer Program


Organisational Statistics • There were 11911* instances of Assistance and Information provided in 2014 – 2015 • There were 5880 episodes of service for people experiencing Financial Hardship issues

Breakup of instances of information and assistance provided

Advocacy, Information and Referral Aged Care, Family Violence, Health, Housing, Other

Material Aid/Food Relief, Christmas hamper

Supporting Community

Counselling - Family & General, Family Services, Group Programs, Tax Help

*This figure excludes all administrative enquiries.

Camcare Annual Report – Organisational Statistics

21


Key Events & Partners

Canterbury, Ashburton, Surrey Hills and Balwyn Community Bank®branches

22

Camcare Annual Report – Key Events & Partners


Corporate Services The 2014/15 financial year was a challenging year for Camcare with the reduction in some program funding and a difficult first year for the Charity Card and Gift Shop (the Card Shop) which operated from new refurbished premises in the Camberwell Market. The Card Shop traded from the first floor of the Riversdale Road entry to the Market. The first floor and entry had been totally refurbished by the Boroondara Council with its glass front offering good visibility and access to market visitors thereby enhancing our presence within the market. Despite this, Card Shop trading for 2014 fell short of budget expectation.

FINANCIAL PERFORMANCE Funding from the City of Boroondara, Department of Social Services (DSS), Department of Human Services (DHS) and Department of Justice totalled $1.261m. Funding from DSS declined in the final quarter of the financial year after services were re-tendered on a different basis. In addition to this government funding, the City of Boroondara provides property services to the value of $141,178. Other funding sources are donations, interest

receipts and various fund raising events conducted through out the year. Camcare’s principal operating cost is salaries and associated on-costs. Staffing levels and service outcome targets are defined by the relevant agreements. Generally Camcare operated within budget expectations except for the Shop which will require a different approach to achieve success in 2015. Of special note is the contribution that has been made by our many volunteers in the areas of reception, administration, delivery of some services, various fund raising events and assisting with operation of the card shop. We would estimate the value of this important contribution at approximately $383,000 per year. The Margaret Chadwick Education Scholarship was established in 2013. This year two secondary students from within Boroondara received scholarships.

Camcare Annual Report – Corporate Services

23


Financial Reports Camcare Incorporated Statement of Profit or Loss and Other Comprehensive Income For the Year Ended 30 June 2015 2015 $

2014 $

616,700

602,835

RECURRENT GRANTS CITY OF BOROONDARA CASH GRANT USE OF BUILDINGS

141,178

137,735

476,352

524,883

AUSTRALIAN GOVERNMENT

113,271

146,155

OTHER GRANTS

55,350

92,214

TOTAL GRANTS

1,402,851

1,503,822

Card shop income other than interest

70,075

28,763

Donations and fundraising

65,116

41,511

VICTORIAN GOVERNMENT PROGRAMS

OTHER REVENUE

Client contributions

5,159

5,011

Interest received

27,332

31,684

Family fund, hampers and loan scheme

20,011

250

Sundry income

112

119

187,805

107,338

1,590,656

1,611,160

Salaries and wages

(909,208)

(902,068)

On-costs

(106, 565)

(105,743)

Depreciation

(33,910)

(36,956)

Electricity, gas and water

(14,728)

(14,026)

Garden and cleaning

(19,519)

(18,094)

TOTAL NON-GRANT REVENUE TOTAL REVENUE EXPENSES

Insurance Printing and stationery Professional fees

(3,754)

(3,618)

(14,779)

(12,752)

(64,174)

(42,586)

Expenditure on minor projects

(101,795)

(111,420)

Sundry expenses

(30,824)

(37,782)

Telephone

(25,417)

(23,538)

Training and staff development

(12,285)

(15,703)

(7,462)

(11,264)

Travel costs Other employment costs Emergency relief payments and supplies Family fund, hampers and loans scheme Card shop expenses Admin cost recovery Rent of buildings TOTAL EXPENSES SURPLUS/(DEFICIT) FOR YEAR

(7,575)

(35,633)

(125,547)

(139,404)

(15,271)

(6,149)

(88,591)

(42,088)

8,997

12,000

(141,178)

(137,735)

(1,713,585)

(1,684,559)

(122,929)

(73,399)

OTHER COMPREHENSIVE INCOME ITEMS THAT MAY BE RECLASSIFIED SUBSEQUENTLY TO PROFIT OR LOSS Net gain/(loss) on revaluation of financial assets TOTAL COMPREHENSIVE INCOME/(LOSS) FOR THE YEAR

24

Camcare Annual Report – Financial Reports

(4,050)

(3,725)

(126,979)

(69,674)


Camcare Incorporated Statement of Financial Position For the Year Ended 30 June 2015 2015 $

2014 $

Cash and cash equivalents

181,532

256,363

Trade receivables

34,034

4,874

48

3,971

ASSETS CURRENT ASSETS

NILS loans Inventories Available for sale financial assets Term deposits Prepayments TOTAL CURRENT ASSETS

7,500

7,890

35,575

39,625

638,801

618,813

9,617

4,516

907,107

936,052

85,126

105,126

NON-CURRENT ASSETS Property, plant and equipment

85,126

105,126

992,233

1,041,178

Trade and other payables

101,615

114,616

Employee benefits

102,206

83,097

Funding received in advance

118,233

45,354

322,054

243,067

14,764

15,717

TOTAL NON-CURRENT ASSETS TOTAL ASSETS

LIABILITIES CURRENT LIABILITIES

TOTAL CURRENT LIABILITIES

NON-CURRENT LIABILITIES Employee benefits

14,764

15,717

TOTAL LIABILITIES

336,818

258,784

NET ASSETS

655,415

782,394

(4,050)

(10,375)

Retained surplus

659,465

792,769

TOTAL EQUITY

655,415

782,394

TOTAL NON-CURRENT LIABILITIES

EQUITY Reserves

Camcare Annual Report – Financial Reports

25


Camcare Incorporated Statement of Changes in Equity For the Year Ended 30 June 2015 Retained Surplus $

Financial Assets Reserve $

Total $

2015 BALANCE AT 1 JULY 2014 Deficit attributable to members of the entity Total other comprehensive income for the period Reversal of financial assets reserve

BALANCE AT 30 JUNE 2015

792,769

(10,375)

782,394

(122,929)

(122,929)

(4,050)

(4,050)

(10,375)

10,375

659,465

(4,050)

655,415

Retained Surplus $

Financial Assets Reserve $

Total $

2014 BALANCE AT 1 JULY 2013

866,168

(14,100)

852,068

Deficit attributable to members of the entity

(73,399)

(73,399)

3,725

3,725

792,769

(10,375)

782,394

2015 $

2014 $

1,469,788

1,467,226

(1,538,053)

(1,500,084)

27,332

31,684

(40,933)

(1,174)

Investment in term deposit

(19,988)

(23,015)

Purchase of property, plant and equipment

(13,910)

(25,198)

(33,898)

(48,213)

Net increase (decrease) in cash and cash equivalents held

(74,831)

(49,387)

Cash and cash equivalents at beginning of year

256,363

305,750

Cash and cash equivalents at end of financial year

181,532

256,363

Total other comprehensive income for the period

BALANCE AT 30 JUNE 2014

Statement of Cash Flows For the Year Ended 30 June 2015

CASH FLOWS FROM OPERATING ACTIVITIES: Receipts from customers Payments to suppliers and employees Interest received Net cash provided by (used in) operating activities

CASH FLOWS FROM INVESTING ACTIVITIES:

Net cash used by investing activities

CASH FLOWS FROM FINANCING ACTIVITIES:

26

Camcare Annual Report – Financial Reports


Camcare Annual Report – Financial Reports

27


Camcare Inc 51 St Johns Avenue, Camberwell, Victoria, 3124 T: 03 9831 1900 F: 03 9831 1999 E: camcare@camcare.org.au 4 Y Street Ashburton, Victoria, 3147 T: 03 9809 9100 F: 03 9809 9199 E: camash@camcare.org.au www.camcare.org.au

Camcare Annual Report 2015  

Camcare's Annual Report presented at AGM on 28 October 2015