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Prerequisite: ECO 2300 or ECO 2403 This course studies the production, distribution, and consumption of goods and services on a worldwide basis. An awareness of role of international issues and importance of international economic events will be developed. Topics also include policy issues related to reducing trade barriers and the effects of threatened retaliatory actions; increased integration efforts of the trade associations; and the tensions accompanying growth, structural change, and globalization at the World Bank and World Trade Organization meetings. IB 2403 Global Marketing 3 Credits Prerequisite: MKT 2400 This course will study marketing strategy addressing global customers, markets and competition to formulate a business strategy. It will observe marketing on a worldwide scale in order to meet global objectives through an understanding of opportunities, similarities and differences. In addition, the reality facing the marketing manager as foreign markets open up and new markets are ready to be entered is discussed. IB 2404 International Finance 3 Credits Prerequisite: FIN 2403 or FIN 2404 This course studies the branch of finance that covers the dynamics of exchange rates, foreign investments, and how these affect international trade. It is the international study of individuals, businesses, and organizations and how they raise, allocate, and use monetary resources over time, taking into account the risks entailed in their projects. It provides today’s financial managers with an understanding of the fundamental concepts and the tools necessary to be effective global managers. LDR 2470 Customer Service Excellence 3 Credits This course outlines the basic steps for the learner in developing and mastering exceptional customer service knowledge and skills that are most important in all types of today’s organizations. Learners will explore how effective customer services techniques can help them and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers to achieve and maintain customer service excellence. In addition, special attention is focused on the strategies most important in customer service, today, with insights into maximizing sales revenue and customer satisfaction, effectively solve problems, resolve complaints, and better understand the impact and potential of today’s social media. MGT 2121 Organizational Behavior 3 Credits This course provides insight into the manner in which to explain how people act and react in organizations that employ, educate, serve, inform, heal, protect, and entertain. This is an interdisciplinary course that draws upon a wide net of professions. The course is dedicated to understanding and managing people at work that is both research and application oriented dealing at the individual, group, and organizational level. MGT 2124 Operations Management 3 Credits This course will examine the activities that create value of goods or services through the transfer of inputs into outputs. It is the creation of goods and services otherwise known as production. It presents a state-of-the art view of the activities of the operations function including a blend of topics from accounting, industrial engineering, management, management science, and statistics.

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California Southern University Catalog  

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