NEW HOSPITAL A boost for the economy
The digital entrepreneur Employment opportunities
SCAN to find out more!
BUSINESS, COMMUNITY, EVENTS, LOCAL SUCCESS STORIES, TOURISM AND MORE
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Expert design consultants on hand to help you design your new home or next renovation Sunshine Selection Centre offers quality materials and finishes all under one roof to help personalise your new home or renovation in a private showroom where you can enjoy a coffee or tea while browsing in air conditioned comfort. Come in and speak with one of our consultants who will help you through the whole selection process, or just browse our extensive range of door handles, sinks, toilets, doors, taps, mixers, showers, mirrors and appliances - our functional showroom offers many design ideas and tips for styling your home.
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INSIDE THIS ISSUE
President’s Pen – The digital entrepreneur
5 6 8 9 10 11 12
Out & about Boost for the Sunshine Coast One logo makes a big difference Quick snippets Tourism set to take off
Job opportunities Brand Caloundra – What this Means in 2014
Brave new world
16 18 21 22 22
Tourism update New members
Proudly supporting the Chamber
The Caloundra Street Fair feature Members directory 2014 Networking events
49 Bulcock St, Caloundra 07 5491 2000 EMAIL firstname.lastname@example.org
CALOUNDRA CHAMBER OF COMMERCE AND INDUSTRY INC. A Office 11, 51-55 Bulcock St (PO Box 177) Caloundra 4551 P 07 5492 5977 F 07 5499 7633 E email@example.com ADVERTISING AND CONTENT SUBMISSIONS To enquire about advertising space, or to submit an article for consideration please contact the Editor of Caloundra Buzz magazine Jo Anne Haywood firstname.lastname@example.org GRAPHIC DESIGN AND PRODUCTION BY: Alliance Media Group (07) 5444 0152.
24/01/2014 9:09:47 AM
OUT & ABOUT
NETWORKING EVENT The Drift Bar, Caloundra, December 2013. Photos courtesy of Brian Rogers Photographics There was plenty of mixing and mingling at the Caloundra Chamber of Commerce networking evening at the Drift Bar in Caloundra to celebrate a great 2013. Attendees were very impressed with the recently renovated Drift Bar and enjoyed the entertainment, canapés and the excellent service. By Caloundra Chamber Of Commerce President, Michael Shadforth
M K A D
Don’t miss out on the Caloundra Chamber’s upcoming events. To find out more visit www.caloundrachamber.com.au
THE DIGITAL ENTREPRENEUR The Sunshine Coast is ideally positioned to become Australia’s next start-up capital. President Michael Shadforth explains why. s a budding digital entrepreneur looking for a place to run your business from, there aren’t too many more attractive places than the Sunshine Coast.
Natalie Carey (St George Bank), Jasmin Bassi (HRM Contracting & Consulting), Melanie Jacobson (MJJ Accounting and Business Solutions), Carolyn Thomson (Kadoe Commercial Coastings) & Sally Desch (HRM Contracting & Consulting)
Our laid-back lifestyle, beach and café culture provide the perfect setting for someone looking to get their start-up off the ground. You just have to take a look around at some of the great businesses that have started on the Coast – from app builders to digital service providers and bloggers – to see why it’s a popular spot for people in the digital space.
Many of them were from the Coast originally, while others have made the decision to move here because the lifestyle caters for that type of business. Only last year, the Coast was named the Queensland finalist in the Google e-Town awards, which celebrate places whose businesses are growing online and contributing to the future economic growth of their country. This just goes to show, we already have a vibrant, innovative digital industry on the Coast, and with a bit of self-promotion and some digital-friendly policy from all three levels of Government, it is only going to get bigger.
Barry & Sue Christensen (Liquor Licensing Consulting), Paddy & Jerry Van Driel-Vis (Fish n Crab Deep Sea Charters)
As a community, and particularly a business community, we need to spruik the wonders of the region, as a place to run your start-up from. The digital economy is evolving rapidly, and as a region we can’t let the opportunity slip by. We need to be active in the digital space promoting the region and at the forefront of the discussion when it comes to the National Broadband Network (NBN) and technological advancement. The region’s Chambers of Commerce are working together through the CCIQ Sunshine Coast Alliance to support the digital economy and help position our digital businesses to capitalise on the ample opportunities in the technology space. The Sunshine Coast has the potential to become the capital of Queensland’s digital economy. Who wouldn’t want to do business here?
Bill Darby (Caloundra Chamber of Commerce), Jasmin Bassi (HRM Contracting & Consulting) & James Wing (Queensland Air Museum)
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Mark Oliphant (SkinKandy), Richard Brown & Steve O’Shea (Sandbar Cafe & Kiosk), Matthias Koslowski (Property Revamp), May Scott (Lunardon Trust), Anthony Nolan (Greenhalgh Pickard Solicitors & Accountants) & Ann Donnarumma (Demi International)
Ann Donnarumma (Demi International) Mark Dwyer (Conservation Volunteers Australia) & Mark Oliphant (SkinKandy)
Stuart Coward (STEPS Group Australia) & Tatiana Porter (Haycroft Workplace Solutions)
Vickie Magic (Business Matters Magazine) & Carolyn Thomson (Kadoe Commercial Coatings)
Glen Palmer (Core Business & Management Advice), Luke Harvey (Mobbs & Company Accountants) & Nantha Lingam (Bartercard Sunshine Coast)
Ben Haycroft (Haycroft Workplace Solutions), David Milgrom (Target Training) & Dan Arndt (Sunshine Coast TAFE)
Matt Roberts (Australian Made Campaign) & Geoff Baker (Tourist & Visitor Info Boards)
Brian & Rachael Tough (BGT Electrical), Paul Nay (PMCN Consulting) & Michelle Browning (CSG Law)
Peter Hickey (Definium) & Michael Shadforth (Property Only)
Cr Peter Cox (Division 3 Sunshine Coast Council), Lea & Geoff Peters (Sunshine Coast Council)
Gary Coulter (Points North Apartments), Hon Jarrod Bleijie (Member for Kawana) & Suzanne Coulter (Points North Apartments)
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KAWANA PRIVATE HOSPITAL OFFERS NEW TECHNOLOGY JOB CREATION & BUSINESS BOOST The new Sunshine Coast University Private Hospital is about more than just high-level health services. Buzz talks to CEO Oliver Steele about the hospital’s wider benefits. he new $105 million Sunshine Coast University Private Hospital (SCUPH) at Kawana plays a vital role in establishing the Sunshine Coast as a leader in health, employment, innovation and lifestyle.
This new state-of-the-art private hospital, which features the first Video Nurse Call System in Australia and Wi-Fi, opened its doors at the end of 2013. It offers six operating theatres, a day chemotherapy unit, a cardiac catheter laboratory, comprehensive pathology, radiology and pharmacy services to cater for one of the fastest growing areas in Australia. SCUPH Chief Executive Officer Oliver Steele says the private hospital will provide improved health care services and choice for residents, reducing the need for patients to travel to Brisbane for treatment. “The hospital is equipped with the most advanced medical technology, which enables our staff to provide the very best care to patients,” Steele says. “It offers a comprehensive range of inpatient and day services across a wide range of medical and surgical specialties.”
PUBLIC & PRIVATE MIX OF PATIENTS Co-located with the future Sunshine Coast Public University Hospital on the Kawana Health Campus, Ramsay Health Care’s private hospital is also treating public patients under contract to the Sunshine Coast Hospital and Health Service until mid-2018. This will assist
in meeting patient demand while the public hospital is being built and commissioned. Steele says that after almost two years of construction, it is wonderful to have the private hospital up and running.
Hospital dollars are spent and re-spent many times, which generates additional dollars in the local economy
PATIENTS WELCOMED “We are now busy welcoming new patients into the facility, where they can receive the best medical treatment,” he says. In addition to the latest medical technology, patients are going to enjoy innovations particularly geared to them. “The hospital is fully Wi-Fi enabled and each bed comes with its own Video Nurse Call System, the first of its kind in Australia,” he says. “This system allows patient calls to be answered immediately by a staff member on a switchboard.”
EMPLOYMENT The new private hospital not only brings much needed state-of-the-art health services to the Sunshine Coast, it also delivers great benefits to the local economy by creating jobs in the region. SCUPH staff have been employed across a wide range of positions including nursing, administration, allied health and support services. Additionally, on-site medical suites and other businesses such as pathology, radiology and the coffee shop have created employment opportunities. While a significant number of staff are existing Sunshine Coast residents, the new hospital has attracted a number of staff from outside the region, including interstate.
ECONOMY BOOST Steele says the overall impact of the private hospital on the local economy is substantial, due to the recirculation of funds within the region. “Hospital dollars are spent and re-spent many times through the multiplier effect, which generates additional dollars in the local economy,” he says. “It is not just the dollars which make an impact, it is the creation of new jobs, better health care services for our community, social impacts, migration to our area, and positive environmental changes.”
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BUSINESS CONFIDENCE Steele says the establishment of the new hospital is a catalyst for the Sunshine Coast region to open many doors, with benefits such as boosting local business confidence, which is going from strength to strength. “There is no doubt the new private hospital plays a major role in the local economy, contributing to a boost in business confidence and rightly so,” he says.
LOCAL TREATMENT “The new facility will provide Sunshine Coast residents with the option to receive medical treatments in the comfort of their own environment, surrounded by family and friends, rather than travelling to Brisbane. “It is highly likely in future years that our hospital staff will see people travel from Brisbane, Gympie and other towns for treatment on the Sunshine Coast, where they can receive exceptional service, in a relaxing environment.”
CALOUNDRA NEW INPATIENT SERVICE Since the recent opening of SCUPH, Ramsay’s Caloundra Private Hospital has changed its focus and now offers an inpatient mental health service.
Patients at the new Sunshine Coast University Private Hospital receive the highest levels of care and benefit from the latest health technologies This service was established after wide consultation with local general practitioners, psychiatrists and the community proved there was a considerable demand in the area. The first stage of the Caloundra development, a 22-bed private inpatient mental health unit, opened in late November. It offers a range of programs for treating general mental health
disorders, anxiety and depression, mood disorders, and post-traumatic stress disorder. In time, this unit will expand its services into other areas. Ramsay’s Caloundra Private Hospital will continue to offer Endoscopy services and renal dialysis.
To find out more about Sunshine Coast University Private Hospital, please visit www.sunshinecoastuniversityprivate.com.au
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BETTER BUSINESS S
ONE LOGO MAKES A BIG DIFFERENCE The Australian Made, Australian Grown logo tells consumers that your products are proudly Australian – and it’s easier to access than you might think. he Australian Made, Australian Grown (AMAG) logo resonates with us true blue Aussies! Let’s face it, who doesn’t want to see more of the logo on our local products. It means we can identify, in an easy way, that we are purchasing a product that is made, grown, or produced in our own country.
The green-and-gold logo supports growers, processors and manufacturers in Australia by helping businesses clearly identify to consumers that their products are Australian. Access to the logo is easier and more affordable than you might think, with applications taken online and fees starting at just $300 plus GST per annum. The great news for the small business owners of Australia, is that most businesses meet the criteria to proudly carry the logo on their products. Matt Roberts, Queensland ambassador and Sales Manager for Australian Made, says he wants to create a greater awareness in the business community about the benefits of using the logo.
“Australia’s reputation for high quality health and safety standards in manufacturing, and a clean, green environment, in which to grow produce, has helped to create a strong national brand for businesses to leverage,” Roberts says. “The Australian Made, Australian Grown logo is a powerful marketing tool, and presents a significant opportunity for local growers, manufacturers and processors.
“The true benefit of sporting the logo on a product is massive,” he says. “Research continues to show the influence that the logo has on consumers’ purchase decisions.” A recent Roy Morgan survey found 98 per cent of shoppers recognise the Australian Made, Australian Grown logo and 88 per cent of shoppers say the logo gives them confidence that the product is genuinely Australian.
It isn’t surprising the number of products carrying the logo is growing rapidly. It is trusted, recognised and effective. To find out how your business can leverage this marketing tool contact Matt Roberts. Phone 0448 250 126 or visit www.australianmade.com.au
Shoppers say the logo gives them confidence that the product is genuinely Australian
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24/01/2014 12:19:05 PM
VALENTINE’S DATE NIGHT
FRESH AND FUNKY
Let Caloundra hospitality businesses provide the perfect ambience and culinary delights for you and your sweet heart on Valentine’s Day 14 February, which falls on a Friday night this year. Whether you like to dine on sumptuous seafood or exotic Thai food, Caloundra offers a smorgasbord of fine dining at restaurants and tapas bars.
The Coffee Club Caloundra, located in Stockland Shopping Centre, has undergone a major renovation and is looking fantastic. With a fresh and funky new vibe, this busy café has increased turnover since its makeover. Glenda Davis-Smith has been involved with The Coffee Club Caloundra since January 2005 and has seen many positive changes in the coffee culture. “Caloundra has been a wonderful place to do business and is supported primarily by our local regulars. The new look store at Stockland is fantastic,” Glenda says.
Whether you are dating someone for the very first time, or just about to celebrate your 30th wedding anniversary, Dinner for Two on Valentine’s Day strikes a romantic chord with most people. For more information about Caloundra restaurants visit www.caloundrachamber.com.au
QUEENSLAND AIR MUSEUM CELEBRATES 40 YEARS IN BUSINESS Congratulations to the Queensland Air Museum on its 40th anniversary this year. As part of the celebrations, the museum has launched an 18-month calendar that runs from January 2014 to June 2015. Each month there’s a brilliant image to enjoy. The calendar is available directly from the museum shop counter or it can be purchased online or by postal order. Cost is just $10 including postage to anywhere in Australia. Visit www.qam.com.au for more information.
NEW SELECTION CENTRE Caloundra Chamber member Sunshine Mitre 10 has recently launched their new selection centre that offers the best in one-on-one customer service. The centre ensures you have the best personalised assistance when renovating or building your new bathroom or kitchen, with a vast range of door handles, sinks, toilets, doors, plumbing, mirrors and appliances, everything to give you the comfort, style and convenience your home deserves. To organise an appointment to view the showroom or for more information phone (07) 5441 9908.
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TOURISM SET TO TAKE OFF Expansion of the Sunshine Coast Airport will create huge tourism opportunities for Caloundra. How can we maximise these? By Mark McArdle MP – Member for Caloundra Ph: (07) 5491 2780
opefully many of our Caloundra tourism operators and businesses reaped the rewards of the bumper Christmas holiday season. It certainly was well overdue given the weather-impacted seasons of the past.
The new year brings a fresh focus to business matters on the Coast and all eyes are on what lies ahead for the tourism industry. As some of you would be aware, late last year the State Government announced it had agreed to transfer, at no cost, three parcels of land needed by the Sunshine Coast Council to support the proposed $418 million Sunshine Coast Airport expansion at Marcoola. This is a game-changer project for tourism on the Sunshine Coast, one of our most highly valued industries. The airport expansion (once fully operational) is tipped to create 5000 direct jobs in the region – a major boost for the tourism industry. Once completed passenger numbers are expected to climb from a current 900,000 a year to two million a year by 2031. At present the Sunshine Coast Airport does accommodate some international flights, such as direct flights to New Zealand. However, by extending the length of the runway by 633 10
The airport expansion is a game-changer project for one of the Coast’s most highly valued industries metres, airport authorities have said this will open up new markets and increase the number of destinations accessible from the Sunshine Coast, such as South East Asia. This is the Asian century and the Chinese, for example, love to visit Australia. Tourism Queensland data shows Chinese visitors to Australia grew nearly 18 per cent to reach 672,000 in the year to September 2013, with Chinese holidaymakers the major driver of this growth. Overall travel from Asia was also up 8.6 per cent.
Now is the prime time to prepare to attract more of the Asian market to the Sunshine Coast, including Caloundra. The point is, however, if we are expanding and want to attract key people onto the Coast and Caloundra, what do we have to become (what do they want), and how do we finance this growth? We need to be on the front foot with this, to capitalise and strengthen one of our most valuable assets: Caloundra’s tourism industry.
Global investment group Goldman Sachs predicts China’s potential market of middleclass buyers (which has gone from one million people in 1995 to 37 million) to peak at 256 million in 2025.
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EMPLOYMENT OPPORTUNITIES EMPL
HOSPITAL JOBS UNDER CONSTRUCTION A new on-site employment and skills hub at the Sunshine Coast Public University Hospital aims to create almost 3000 jobs for local workers. he Sunshine Coast Public University Hospital project’s on-site employment and skills hub will kick off this February at Kawana Waters. It will target 2490 jobs for local skilled, semi-skilled and unskilled labour.
To ensure the hospital project’s success, the Queensland Government is investing $1.8 billion, which is expected to create 6000 jobs by 2021. Hospital Construction Project Employment Manager Ed McShea says the employment and skills hub is known as The Work Shop. “The Work Shop has been created as the single point of contact for employers, jobseekers and training organisations for the public hospital project, Mr McShea says. “As an on-site jobs hub, The Work Shop’s role is to match the right person with the right job – a simple, one-stop process,” McShea says.
The Work Shop is looking for construction labourers, carpenters and foremen. “We are encouraging any local, who is currently working in, or thinking about starting their career in construction, to apply.” Apart from an on-site presence, The Workshop has a dedicated website at myworkshop.net.au, where jobseekers can upload their details.
As an on-site jobs hub, The Work Shop’s role is to match the right person with the right job – a simple, one-stop process “Since its October launch, 190 registrations have been received through the website, with daily registrations averaging at about 15,” McShea says.
“It is expected that registrations will increase from this month onwards, once The Work Shop opens on site and construction starts to ramp up. “The Work Shop will also identify discrete programs to support disadvantaged jobseekers obtain sustainable employment in the construction industry, for example young people, Aboriginal and Torres Strait Islanders, non-traditional occupational programs and disabled jobseekers.” The Sunshine Coast Regional Council and Lend Lease signed the funding partnership agreement with The Hornery Institute (THI), who led the strategic development of The Work Shop. They will take responsibility for the delivery of the service and governance.
Jobseekers visit www.myworkshop.net.au to upload your details
Caloundra City Private School It can be a difficult decision to make, deciding on the best school for your children. At Caloundra City Private School we have the benefits of both smaller and larger schools - lots of individual attention from expert and caring teachers and the best of facilities - giving you peace of mind with your decision. Pelican Waters Boulevard, Pelican Waters
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28/01/2014 9:11:06 AM
“In the meandering network of laneways throughout Caloundra’s CBD lies untapped potential for artwork canvasses”
BRAND CALOUNDRA WHAT THIS MEANS IN 2014 Caloundra is brimming with fresh opportunities, and it’s time for locals to work together to maximise its potential. By Bill Darby MBA MAICD, Caloundra Chamber Of Commerce Tourism & Events Chair or many of us in tourism land, the start of 2014 brings with it some strange and unfamiliar territory. For the first time in a long time, there is no GFC, floods, nor cyclones. The weather has been kind to us for months, Destination Queensland is back in favour and the tourists have returned in great numbers over the holiday season to our little coastal town of Caloundra.
Although there’s been a lot of change out in the world, Caloundra too is a very different place than it once was. Not all that long ago, the shops were all closed on a Sunday, all the fancy coffee places were in Noosa and those coming to Caloundra for holidays had to bring their own linen. To experience just how different Caloundra is now, simply join the 4000-plus visitors on any given Sunday enjoying the Caloundra Street Fair. With change and growth comes responsibility and opportunity. As a business community we have the collective skills and resources to make a positive contribution in both planning and guiding the Caloundra of the future. To 12
do this effectively takes coordination, cooperation and effort. There is no doubt the recent challenging years have highlighted the need for us to be proactive if we are to increase our share of the tourism pie. While strong visitation to the region might be a great start to the year, much work needs to be done to insulate Caloundra from future seasonal downturns and external threats. SO WHAT SHOULD OUR PRIORITIES BE FOR 2014? Priority 1. The Caloundra area has an enormously rich history. Thanks to the town’s design and ageing architecture, Caloundra has developed a unique character that people who visit seem to fall in love with. Understanding that older areas such as Caloundra inevitably go through a period of gentrification, the planning and research we do with Council to understand future trends, and the place-making we advocate for in the CBD (and around our beaches) will define our successes for the future.
In the meandering network of laneways throughout Caloundra’s CBD lies untapped potential for artwork canvasses. With the charm of a traditional “high street”, it’s only a matter of time before opportunity shops make way for real opportunity attracting the next generation of retail entrepreneurs. The possibilities growing from the Caloundra Music and Fringe Festivals, the Art Gallery and the Events Centre make us a natural hub of culture and the performing arts. These are just a few examples of what makes Caloundra exceptional. With visionary planning and a healthy attitude towards growth, Caloundra has a very bright future. Priority 2. Tourists and locals alike are seeking a vibrant, diverse and safe hospitality and entertainment offering. Every week we continue to lose revenue to other parts of the Sunshine Coast, due to a clear deficiency in this space. Using West End in Brisbane as an example, the night economy in Caloundra can be made popular and safer with more people across a broader age range enjoying the
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aamenity. The geographic attributes of Caloundra, loun lo ndr dra, a with its leafy main street and a coastline o off p parks, w pa arkks, eesplanades and beaches, offers the ideal platform plaatf t or orm m upon which to build. Moreover, Council’s’ss p proposed u r po ro ose sed d new Planning Scheme designates Bulcockk SStreet, n tree tr eeett,, Bulcock Beach and Kings Beach as designated B nate na ted te d Hospitality Precincts. This will give long overdue H ove verd r ue cconfidence to businesses seeking investment ment en nt in in tthe he he hospitality sector. h Let’s get people bringing taxis into Caloundra on the L undra nd dra o n tth he weekends, and not the other way around! w d! P Priority 3. Perhaps the most importantt pr p priority io ori r tyy o off aall is the need to band together and be a united un nited itted destined ffront. The bright future that Caloundra iss d esti es ttiine n d tto enjoy will depend heavily on Council funding fund ding in ng aand investment attraction. These things don’t do on’ n t just just s happen. As a region post de-amalgamation, h o , Council on C unci Co unci cil will only allocate scarce resources based on w o the thee best bes estt business case. Let’s ensure our message iss h heard b e rd ea rd lloud oud ou d aand clear.
“The geographic attributes of Caloundra, with its its leafy main street and a coastline of parks, esplanades anades and beaches, offers an ideal platform”
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24/01/2014 10:37:05 AM
THE TRAVEL AGENT Q&A Travel specialist Darryl Laing has lived and worked in Caloundra for more than 30 years. He shares his story of business success. he Travel Agent at Caloundra opened in 1980 and has seen many transformations over three decades. It is Caloundra’s longest established travel agency employing only local, qualified and world travelled staff. Darryl Laing, owner and operator of the business, shares his business and personal history with us.
When did you establish your travel shop in Caloundra? I opened the travel shop in 1980, after arriving from New Zealand in 1972, with my wife Shirley. Firstly, we did some extensive travel around Australia. We established our family home in Golden Beach [in] 1980 and have lived, worked and raised our family here ever since. What’s your travel history? As a child, my family travelled, lived and built tourist hotels throughout New Zealand and the Pacific. When I left school I went straight into the tourism industry. First in Queenstown, then wholesaling in Brisbane and finally retailing in Caloundra. Are you involved in community projects? I have been a continuous member of the Caloundra Chamber of Commerce since 1980 and a member of the Rotary Club of Caloundra since 1989. What is the most challenging aspect of running a business? Staying ahead and adapting to the constant changes. Unfortunately, travel is affected by almost any world change, be it weather, political, exchange rates or war. Your favourite spot in Caloundra is? Taking in the vista at Bulcock Beach at sunset.
Darryl opened his business in 1980 and has seen many changes in the travel industry. He says the key to business longevity is looking after your best asset – your staff.
What makes Caloundra special? Caloundra is really heaven on earth – is there anywhere else you would want to live? What needs to happen in the future to keep Caloundra ticking over? Retention of our small town environment and atmosphere.
You have recently done some re-branding. What was behind this? We have undergone many name changes over the years. From Darryl Laing’s Caloundra Travel Centre to Traveland Caloundra back to Darryl Laing’s then Travelscene American Express. Finally, we are now The Travel Agent at Caloundra & Cruise Holidays Caloundra. How do you like to operate your business and what are your secrets to success? I have a very relaxed management style where my staff has total autonomy. Each staff member is involved and aware of every aspect of our business. We totally trust them. Sandra Klement has been with us for nearly 20 years, Chrissy Morton 17 years, Louise Nichols 13 years, Sharron Hungerford and Rachael Muir 16 years and Trudi Adams now three years. Clients love the fact that they get to deal with and build a rapport with the same consultant year after year. If you could give one word of advice to our business community what would it be? In business, you are only as good as your staff. Look after them, as they are your best asset.
Want to improve your business and become more profitable? Technology, in particular cloud-based software, is constantly changing the way you do business. Cloud-based software offers solutions that can make your business more efficient, more productive, and more profitable, and help you create a better work/life balance. This year’s Cloudbiz conference boasts a great line-up of industry leaders, each offering a unique viewpoint on the benefits of integrating technology into your business, and a number of exhibitors showcasing tools that can boost your productivity. Understand the opportunities in the cloud, as well as helpful hints to implement in your business.
IMPROVING BUSINESS WITH TECHNOLOGY
To register for this event go to www.poolegroup.com.au/cloudbiz-2014 Where: Caloundra Events Centre Date: Thursday 3 April 2014 Time: 8:30am registration to 5pm Cost: $125pp includes lunch, morning and afternoon tea 14
24/01/2014 10:42:41 AM
EMBRACING THE NEW DIGITAL ERA IN BUSINESS How to make emerging digital technologies work for your business. o you know the difference between a cloud and The Cloud?
To avoid the risk of being left behind in the new digital era, Caloundra Chamber of Commerce invites local businesses to see how the changing digital environment is an opportunity not a threat. We are encouraging businesses to gain digital insights from Chris Ridd, one of the nation’s leaders in the Australian software industry, at our Better Business Breakfast, at the Events Centre Caloundra, on Wednesday 12 March, from 6.45 am to 8.45 am.
Chris brings with him a wealth of knowledge from two decades of experience in the IT industry, through management roles at Microsoft and in his role as Xero Accounting’s Australian Managing Director. He will discuss the digital revolution on our doorstep and look at the benefits for small and medium businesses of leveraging what is now available. His presentation will incorporate what we can expect in the future from digital innovation, how it can help business owners to be more efficient and boost their profit margin.
Th new digital era brings only great The opportunities for small, medium and large businesses. es.
Grab your chance to learn how to do business better with new digital technologies, rather than stumbling along with outdated methods from the ’70s and ’80s. Don’t let your business be left
behind, register for the breakfast, enjoy some networking and learn all about the fantastic new digital era! For all bookings visit www.caloundrachamber.com.au
You’re invited to the next Better Business Breakfast Presented by
WHEN: WHERE: TIME: COST:
Wednesday 12th March 2014 The Events Centre, 20 Minchinton St, Caloundra 6.15am for a 6.45am start and 8.45am finish $37.50 for Caloundra Chamber members, $45.00 for non-members INCLUDED: Plated hot breakfast, pastries, fruit & beverages BOOK: Online at www.caloundrachamber.com.au/ businessbreakfast5 or call 5492 5977 RSVP: By Friday 7th March 2014
DIGITAL INNOVATION IN ACTION Chris Ridd, one of the nation’s most respected software gurus, will be the keynote speaker at our March 12 Breakfast. Chris, currently Xero Australia Managing Director, is at the forefront of cloud computing services. Find out how to save money and increase productivity using new business systems. There’s a lot to like about the opportunities cloud computing has created!
Proudly brought to you by
One registration to the Cloudbiz conference in April to give away to an attendee. www.caloundrachamber.com.au
28/01/2014 9:11:47 AM
NEW WATER PARK MAKES A SPLASH IN CALOUNDRA
UNDERWATER WORLD SCORES $6.5 MILLION FACELIFT & JELLYFISH EXHIBIT ooloolaba’s Underwater World has a lot to celebrate! The 24-year-old Sunshine Coast landmark has scored a $6.5 million refurbishment (Stage 2), Australia’s largest jellyfish exhibit and a brand new name.
The attraction relaunched as Underwater World SEA LIFE Mooloolaba in December 2013, offering fresh new marine zones, species and special additions. These additions include the transformation of the entire upper gallery into a new visitor walkway, four new zones and Superstars of the Ocean showcase. The Jelly Fish Kingdom display features hundreds of jellies from more than five different species including moon, upside down, comb, sea nettle and blue blubber jellyfish. Other new exciting species will include sea horses, brightly coloured fluorescent corals, giant clams, leaf scorpion fish and razor fish. Guests to the attraction can also be educated in the art of marine conservation, of which UnderWater World is already an industry leader, under SEA LIFE’s strong ethical and environmental values – BREED, RESCUE and PROTECT. For more information head to: www.underwaterworld.com.au
aks Oasis’ new 500-square metre water park and $4 million hotel room refurbishment are creating quite a splash in Golden Beach, Caloundra!
This family-friendly resort unveiled its onsite Splashtacular leisure facility for guests and visitors of all ages to enjoy in December 2013. Set within the resort’s sweeping grounds, this exciting play zone offers a sizeable splash pool and central, multi-level water attraction complete with water slides, fountains, interactive activities and a giant tipping bucket. A multitude of sun lounges feature prominently on timber
leisure decks, along with grassy, shaded picnic areas and party tents, complementing the fully-heated facility. The play zone is also fully fenced with a full-time attendant on hand during the park opening hours of 9am to 5pm, ensuring safety is a priority. In December, Oaks Oasis also unveiled extensive refurbishments to its 110 hotel rooms, which now boast stunning carpet, paint, furniture, soft furnishings and technological appliances. The development, unique to the Sunshine Coast region, delivers the perfect stay and play destination in one of Australia’s most sought after holiday hot spots.
For more information please visit: www.oakshotelsresorts.com/oaks-oasis
UPCOMING EVENTS QUEENSLAND TRI SERIES
2 February Caloundra
6 February – 23 March Caloundra Regional Gallery
Queensland’s largest triathlon series has events running from October to February and Caloundra’s event will take place on 2 February. Run, swim, bike, TRI. Get involved or head down and cheer the competitors along.
Enjoy a beautiful exhibition at the Caloundra Regional Gallery called Sunday Drive which will celebrate and showcase local artists and landmarks that characterise our region. Works in the exhibition are drawn from the Sunshine Coast Art Collection. Attend the official opening with a picnic in the park outside the gallery on Sunday 9 February from 11.30am, BYO picnic and enjoy live entertainment. RSVP online by 7 February.
VALENTINE’S DAY CABARET SHOW 14 February Sunshine Coast Function Centre The Eastside Belles bring all the best elements of vintage glamour, all round show biz passion and vocal prowess to entertain you. The Eastside Belles draw inspiration from the yesteryear vintage eras and harmonic brilliance of such groups as The Andrew Sisters all the way to The Supremes. Funds raised from this event will go towards supporting the Endeavour Foundation. Visit the website for ticket details. www.sunshinecoastfunctioncentre.com.au
THE SEARCHERS 16 February The Events Centre Liverpool’s legendary group The Searchers will be live on stage performing their greatest hits for an encore Australian tour. The distinctive jangling sound of the 12-string guitar and the rich harmonies embellishing their immaculate vocals, have without doubt assured The Searchers of a lasting place, in the history of popular music throughout the world.
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GETTING TO KNOW YOU TABLE MANNERS Diners are falling in love with Table Manners at Dicky Beach. Restaurant joint owner Kylie Bolton reveals more about this delightful addition to Caloundra’s memorable dining experiences.
What’s on the menu? Our menu is contemporary Australian, with a strong focus on eating well through lighter, appealing combinations made with local fresh ingredients dependant on the season. We have our own herb and vegetable garden out the front which our chefs can harvest when they need to. We are very proud of our wonderful degustation menu, incorporating four beautiful dishes plus a refreshing sorbet on Tuesdays and Wednesdays. On Sundays, we prepare a tapas menu from noon until the early evening. To complement our menu we have a well-rounded wine list with some particularly highly recommended selections from Western Australia and South Australia.
What is your career background? I am a Brisbane girl originally, but have extensive experience running restaurants in Sydney. I also have childcare qualifications.
How did you discover Caloundra? I remember driving up the main street of Caloundra around mid-2009 and saying this is the place for us. We recognised it was an exciting environment to establish a home and business.
What do your guests experience? We are unashamedly emphasising a service provided by locals, for locals, because they deserve to enjoy a never-to-be-forgotten experience, and to be the centre of attention. Our dining environment is very much about being relaxed and casual, but at the same time
receiving a quality and value offering. We have a special corkage rate of only $4 for locals. Of course, the tourist market is also very important, but we do love to see our locals returning and appreciate their wonderful feedback.
What makes the Sunshine Coast Naturally Refreshing for you? From the dining perspective, we are very natural in our approach and refreshingly different through excellent customer service. We provide really good food, in a relaxing environment.
How do guests find Table Manners? Table Manners is located at 1/6 Beerburrum St, Dicky Beach, adjacent to Portobello by the Sea apartments, and open Tuesday to Sunday from 11.30 am for lunch and dinner. For reservations phone 5492 6464. The restaurant caters for weddings, special events and corporate functions and can seat up to 80 guests. Discover more on Facebook.
SONS OF ANZAC
KINGS OF THE COAST
2 March Sunshine Coast Function Centre
9 March Kings Beach
Listen and understand that the Sons of ANZAC applies to our generation as you follow the exploits of each generation, from WW1 to Afghanistan. You will learn of the heroism of the grandsons and great grandsons, and the great work that the military has done and how they are wonderful ambassadors for Australia.
Join series ambassador Michael Klim on the start line for the third event in the Milk & Co Queensland Ocean Swim Series. Whether you’re a competitive swimmer or a weekend warrior, the Kings of the Coast Ocean Swim is your chance to conquer iconic open water distances - 3.8km, 2km, 1km or a free 300m Kids Dash.
OZTAG SENIOR STATE CHAMPIONSHIPS
QUEENSLAND DRAGON BOAT STATE TITLES
21 – 23 March Stockland Park, Kawana
29 – 30 March Stockland Park, Lake Kawana
The Oztag championships will host the best players from around the state, selected to represent their zone and compete for the title of state champion. The Senior State Cup consists of 10 divisions and is expected to bring 80 teams, involving about 1000 players.
One of the biggest events on the Dragon Boat calendar, this annual event will see up to 1500 participants and spectators across the weekend. It is a great showcase for the sport. Races will run from 8am to 4pm each day.
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CALOUNDRA CHAMBER OF COMMERCE NEW MEMBERS
DE LISH FISH @ KINGS De Lish Fish @ Kings, a seafood takeaway and gelato bar catering to tourists and locals at the popular Kings Beach. Established for six years and superbly located, with a focus on food quality. Phone (07) 5437 0344
GIFT LOCATION The Sunshine Coast’s innovative gift boutique, offering outstanding gift solutions. Come and see our exceptional range of quality products including Australian Made and designed clothing, local beauty products and much more. We offer first-rate service and luxury giftwrapping that will make your gift that extra special. www.giftlocation.com.au
KAPOW’S CLEANING SERVICES Kapow’s specialises in cleaning solutions for professional suites and corporate environments. Committed to giving back, Kapow’s purchase from local suppliers and proactively hires people with challenges. With a majority of our business based on referrals, our customers are telling us we are getting it right! Phone 0409 370 294
Pampered Lady Skin & Beauty is Golden Beach’s secret. Our philosophy is to treat, educate and prescribe a solution with the highest attention to detail. Our boutique salon is warm, inviting and your time out. We encourage all to find their inner glow and beauty within. www.pamperedlady.com.au
POOLE GROUP The Poole Group is a leader in the accounting profession, with our business and wealth creation strategies designed around the four key foundations of a business life cycle. Our specialist advisors work to provide you with a range of services to reduce your risks, grow your business and create wealth. www.poolegroup.com.au
SHINE AUTO WASH We boast four large manual car washing bays as well as an automated laser wash and six undercover vacuums to ensure that your car, bike, boat or caravan can leave being cleaned to perfection. Located on Caloundra Rd, Shine Auto Car wash is open 24/7 for 365 days of the year! Phone 07 5452 7205
SUNSHINE COAST SKYDIVERS Skydive in Caloundra, the best beach tandem skydive location in Oz! Offering Australia’s highest tandem skydive at 15,000ft, 100% height guarantee, soft and sandy beach landings, experienced tandem masters, 100% committed to your safety and gift vouchers available from $249. www.sunshinecoastskydivers.com.au
ROBYN’S BOOKKEEPING I offer a high-quality bookkeeping service to deliver customised solutions for any sized business. I can help business owners not only manage their books, but feel in control and really understand the performance of their business. I am a registered BAS agent and member of the Institute of Certified Bookkeepers. Phone 0418 118 371
YSB.COM.AU At YSB.com.au we build websites that work for small businesses. We design websites that rank on the first page of Google for your chosen keywords and get your phone ringing off the hook. We provide free consultations, so get in touch on 1300 795 024 or info@ysb. com.au. YSB.com.au
ST GEORGE BANK St George Bank, currently in Minyama and Maroochydore, is soon to include a new branch at Caloundra. All banking needs met, specializing in unique home loan products. www.stgeorge.com.au
Join the Caloundra Chamber today for… Intelligence, support & advice Business promotion Networking, training & development opportunities Free subscription to a posted copy of Caloundra Buzz and fortnightly e-news
$120 inc gst for sole traders without staff
We are locally owned and operated and pride ourselves on giving our customers quality advice, products and service. Bring the family along and see our wide range of aquarium fish, birds and small animals, and a huge array of garden merchandise to keep every gardener happy. www.caloundragardenandpetsupplies.com.au
PAMPERED LADY SKIN & BEAUTY
CALOUNDRA GARDEN & PET SUPPLIES
$240 inc gst for businesses with staff
Membership from now through til 31/12/2014
For more info call (07) 5492 5977 or visit caloundrachamber.com.au/join 18
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SPICE BLENDING CLASSES
22nd February - Persian 22nd March - Mexican 5th April- Mediterranean
15th February 8th March 26th April
Tajines | Artisan Salts | Herbs | Spices | Gifts | Gourmet Foods Open 7 days a week | Phone 5491 8870 Shop 4, “Monaco”, 92 Bulcock Street, Caloundra www.redhotchillipepper.com.au
T U E S DAYS
W E D N E S DAYS D
Let your senses entice you...
Buskers playing live
Open mic night ((First Thursday each month)
Partnership with Bulcock
Couples Deals eals – Tap Ta Tapas apas for 2 2,
Rock test trivia (Every other Thursday)
bottle of wine, sh shared dessert $45 ed desser
Sit down comedy medy cl club (Third Thursday) ay)
$5 menu food and beverage verage
Candlelight ht and flowerss
Dinner and sho show ow de dea deals Food and drink k speci specials
F R I DAYS YS
E V E RY DAY
S AT U R DAY DAYS
S U N DAYS
Arvo Club 4 to 6pm
Arvo Club 4 to 6 6pm
Cider tasting flights
Tapa specials Tapas ecials Cocktails, Cockta ails, craft beer, wine a nd cider and
Tapas sspecials Cocktails, craft beer, wine and cider
Live music from 2.30pm $5 pizzas
Brewery of the month deal
Cocktails Cockta ils of the month m deal
A taste of tapas special
C A L O U N D R A’ S O N LY S P E C I A L I S T TA PA S B A R 1 1 5 B u l c o c k S t re e t , ( c n r C e n t a u r S t ) , C a l o u n d ra P : 0 7 5 3 4 1 8 3 7 4 E : t a p a s @ f o r t y f i v e 5 1 . c o m . a u w w w. f a c e b o o k . c o m / Fo r t y F i v e 5 1 www.caloundrachamber.com.au
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BUSINESS UP CLOSE
MOTORING ALONG Local business Pelican Motors is leading the way with simple, old-fashioned customer service. ony Eastwell and Gavin Reeves, who are owner/operators of Pelican Motors, know a thing or two about running a business, after notching up almost 30 years in Caloundra. Pelican Motors is an independently owned and operated car service centre that services, sells and carries out smash repairs for all makes and models of cars.
Impeccable and flawless customer service is Pelican Motors’ specialty. Tony’s focus is growing and establishing his team to be leaders in this field. “We tell the team every day, the most important thing is how the customer feels when they leave. This, to us, is the most crucial element to our business,” Tony says. “I want every customer, be it man or woman who steps into Pelican Motors to feel unique, special and that they have had a great experience doing business with us. I think we are definitely achieving this,” he says. “Nevertheless, there are always improvements and growth opportunities. That is why we are part of the Repco Auto Tech program, which provides ongoing training and technical support to our staff.”
It is the simpler, yet consistent and effective customer service tools that makes Pelican Motors stand out above the rest. • Going out of their way to greet each customer on arrival and making them feel comfortable • Taking the time to explain to customers what services have been supplied • Follow up phone calls with every customer to check their level of satisfaction • Calling a client before any work is done on their car, to ensure they are happy to proceed • Being open and honest • Ensuring that any questions can be asked of their staff
We tell the team everyday, the most important thing is how the customer feels when they leave. This is the most crucial element
“It is especially important in this day and age to offer something that differentiates us from online competitors. Our point of difference is great customer service,” Tony says. Pelican Motors is also heavily involved in supporting our local Caloundra community. They sponsor Dicky Beach Surf Club, Caloundra Rugby Union and Rugby League and Caloundra AFL, as well as the Lions and Rotary Clubs. Some of the local schools they support with events and work experience placements include Unity College, Meridan State College and Our Lady Of The Rosary. “We like to support other local businesses whenever we can” Tony says. “If there is anything that we need to purchase, we look locally first. It is the only way to keep our business community ticking along, especially in the quieter months.” There is no doubt that Tony, Gavin and the team at Pelican Motors are on top of their game. It is great to see a local business at the forefront of its industry and continuing to strive for perfection in every aspect of the business. To find out more visit www.pelicanmotors.com
For employers, employees and independent contractors in the local government and public sectors plus the trade and commercial sectors. We help with workplace matters, agreements, awards and authorities | Job classification and restructure Servicing the Northern Territory for more than 20 years, and now the Sunshine Coast LUCIO MATARAZZO PTY LTD - INDUSTRIAL RELATIONS CONSULTANTS www.WorkplaceResource.org | mob: 0429 780 135 HEAD OFFICE: 10 Stokes St Parap NT | 08 8941 0868 | office@WorkplaceResource.org | PO BOX 2116 Parap NT 0804 | ABN/ACN: 90/151 371 765 Peace of mind. Protection. Perception - Industrial Relations is everything we do 20
24/01/2014 11:48:30 AM
CALOUNDRA STREET FAIR
GETTING JUICY WITH A TWIST Local mums Tash Gizelis and Jess McRae have set up a fresh, vibrant juice bar in Caloundra, and have hit on an innovative new business model in the process. omething about new small business makes us marvel at the sheer guts and determination it must take to make the decision to start and put it into action. This story is no exception with two mums, Tash Gizelis and Jess McRae, recently opening The Little Juicery at Indigo Café, in Bulcock Street forming future plans to transform their business model into a working franchise.
The Little Juicery is a refreshing, zesty and energetic boutique juice bar making all the right moves. After experiencing such high demand for her delicious juices at the Caloundra Street Fair, Tash noticed that Caloundra needed its very own juice bar. “Regular customers asked me where they could get a nutritious juice during the week,” Tash says. “Through liaising with my mother’s group friend Jess, who is now my business partner, we decided it was achievable to take the leap and set up a permanent shop – with a twist.” The ladies connected with Indigo Café and set up their business inside an existing business. “We saw the venue as a perfect fit for our juice bar, and our business model is working,” Tash says. “Indigo Café is continuously expanding their healthy variety of food options, venturing
more into raw food, gluten free, dairy free, vegan and vegetarian.” Tash and Jess believe they have found the right business recipe, to utilise unused and unproductive space in an existing business. “It works well, utilising a small section of a shop’s space to set up a funky, fresh juice bar,” she says. “This business model brings customers in for both businesses, so we believe there is potential to set up more The Little Juicery boutiques in the area, by partnering with other businesses.”
There is no stopping these innovative business women, who have plans to set up detox educational programs linked to their healthy juice and food recipes. “It is a very exciting time for us, we have many projects in the pipeline,” Tash says. “The detox program is just one of them. “It has been amazing to watch my business expand from the little three-metre by threemetre stall, at the Caloundra Street Fair, which I still have every Sunday from 8am to 1pm, to our funky permanent juice bar at 49 Bulcock Street, in Henzells Plaza.” Visit The Little Juicery today for a healthy, refreshing and nutritious treat to your day and connect with them on Facebook.
It works well, utilising a small section of a shop’s space to set up a funky, fresh juice bar.
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MEMBER’S DIRECTORY The Caloundra Chamber of Commerce is proud to have members from a broad variety of businesses. So many, that we just can’t list them all on one page! Our next edition will feature members in the sectors of building and construction. The full list of members and their contact details is always available online at www.caloundrachamber.com.au. BUSINESS SERVICES Able Printing
(07) 5491 6133
Appman Pty Ltd
(07) 5491 6639
Bioenz Cleaning Solutions
(07) 5492 5554
Caloundra Business Brokers/ Queensland Business Network
1300 724 323
Chilli Fire Services
(07) 5309 5251
Coast to Country Consulting
0429 796 432
Core Business & Management Advice
(07) 5438 8088
0410 399 688
(07) 5444 4341
Kapow’s Cleaning Services
0409 370 294
0439 000 048
Logical Sales Services
0400 580 343
Lucio Matarazzo Pty Ltd
(08) 8941 0868
Marlin Printing Pty Ltd
(07) 5491 5833
McCutcheon Business Associates
0417 756 246
Momentum Software Solutions
(07) 5479 1877
0401 333 327
Naskam Security Services
(07) 5493 5494
(07) 5437 8755
PMCN Consulting Pty Ltd
(07) 5492 7960
Premium Results Pty Ltd
(07) 3255 2655
1300 570 344
Quality Choice Signs
(07) 5493 1594
Rapid Property Services
1300 661 890
Savvy Business Sales
Stand Out Promotions
1800 178 888
Terri Cooper Networking Events
0412 556 412
The Infinite Group
0481 331 861
Think Office Technology
(07) 5493 6022
Top Gear Security
0414 392 004
(07) 5476 7588
2014 NETWORKING EVENTS MONTH
New member briefing
Chamber office, Caloundra
Business after hours event
Sunshine Coast Public University Hospital
Small Lunch Club
Monaco Resort, Caloundra
Better Business Breakfast
The Events Centre, Caloundra
New member briefing
Chamber office, Caloundra
*Visit the chamber website for more information on events closer to their dates.
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Bartercard: helping businesses grow on the Sunshine Coast for over 22 years Thanks Bartercard for the last four years. I have bought so many fantastic things on Bartercard including tickets to motivational speakers, holidays, computers, even a pedigree kitten. I pay rent on Bartercard and just recently purchased a property paying the deposit on Bartercard. I can honestly say it has been great for my business. Thanks again for your service and always smiling demeanour. Vickie Magic Editor, Business Matters Magazine
The more we investigate the opportunities in Bartercard the more doors open, especially within the hospitality sector. Taking the time to better understand the Bartercard system has shown us how to access revenue previously lost in room nights that would otherwise have expired valueless. Bartercard for us simply means more business. Bill Darby Director, Rumba Beach Resort
To discuss how Bartercard can help your business, contact our friendly team
1300 BARTER bartercard.com.au
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Commercial For Lease!
BRAND NEW INDUSTRIAL FOR LEASE The Calwest Centre is a brand new complex of 8 quality industrial units located in the sought after Exeter Estates Business Precinct. UNIT 2: $16,520 p/a + outgoings & GST (warehouse: 118sqm, mezz: 13sqm*) UNIT 4: $18,620 p/a + outgoings & GST (warehouse: 133sqm, mezz: 12sqm*) UNIT 6:
$17,080 p/a + outgoings & GST (warehouse: 122sqm, mezz: 13sqm*) *Approximate size
m. 0400 711 969 e. firstname.lastname@example.org
49 Bulcock Street, Caloundra | 07 5491 2000 | www.henzells.com.au
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