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CUSTOMER INFORMATION Please take time to read the following information, it may be useful before, during and after your trip

COMMERCIAL VEHICLES Rates on application. Please also refer to our conditions of carriage which can be found on our website: calmac.co.uk/conditions-of-carriage. TRAILERS, CARAVANS AND BOATS • When towed by a car or a van (not exceeding 6 metres long, 3 metres high, 2.3 metres wide and 3.5 tonnes plated weight) - charged by length, up to 2.5, 6 or 8 metres, as appropriate. Over 8 metres will be charged at commercial vehicle rates. • When towed by a commercially rated vehicle (e.g. van exceeding 6 metres etc.). The combined length will be charged at commercial vehicle rates. • Livestock trailer rates are available on request. • Horse transporters are charged at commercial vehicle rates. MINIBUSES AND COACHES • Minibuses not exceeding 5 metres are charged at the same rate as a car. Does not include the driver’s fare. • Minibuses/midi coaches 5 - 6 metres are charged at the light goods vehicle rate. This includes the driver’s fare. • Coaches over 6 metres are charged at coach rates. This includes the driver’s fare. MOTORHOMES A motorhome is defined as a windowed vehicle with permanent living facilities. This does not include horse boxes and other livestock carriers. If you have a UK vehicle your V5 document should show the body type of your motorhome as ‘Motor Caravan’. If you have a converted van which we consider not to be a motorhome, you will be charged the appropriate van fare. It is a good idea to carry a copy of your V5 with you when you are travelling in a converted van. If you are travelling in a converted van and do not have a copy of your V5 (identifying the vehicle as a ‘Motor Caravan’) with you, you can request a refund if you have been charged the appropriate van fare. Send a copy of the receipt and your V5 to Customer Care within 30 days of travel and consideration will be given to refunding the excess fare paid less a refund charge. • Motorhomes up to 10 metres - charged by length, up to 6, 8 and 10 metres, as appropriate. • Motorhomes over 10 metres - commercial vehicle rates apply. OTHER VEHICLES Light vans and pickups not exceeding 6 metres long, 3 metres high, 2.3 metres wide and 3.5 tonnes plated weight are charged at the light goods vehicle rate. This includes the driver’s fare. Light vans and pickups that exceed any of these sizes or weights, by any amount, are charged at commercial vehicle rates. Vehicles over 3.5 tonnes plated weight require to be fitted with lashing points and must produce a written declaration of the gross vehicle weight and description of load at the time of shipment - please refer to the Commercial Vehicle Conditions of Shipment (October 2008) leaflet for full details. All commercial vehicles, light vans and pickups based on a commercial vehicle chassis exceeding 6 metres, are charged at commercial vehicle rates. The driver’s fare is included in the commercial vehicle rate. DIMENSIONS Vehicles will be measured prior to embarkation. Vehicles which exceed the declared dimensions, by any amount, will be charged the correct fare and may not be accommodated on board at busy times. COMMERCIAL AND LIGHT GOODS VEHICLES WEIGHING INFORMATION Commercial vehicle and light goods vehicle operators are reminded that it is the responsibility of the operator and the driver to ensure that the vehicle is not loaded over the plated weight. Vehicles in excess of their plated weight will be refused shipment. Any vehicle weighing over 3.5 tonnes will be charged as a commercial vehicle for the purpose of shipment. LASHING POINTS (VEHICLE SECURING POINTS) Commercial vehicles exceeding 3.5 tonnes Gross Vehicle Mass (GVM) must be fitted with lashing points which can be used to secure the vehicle to the car deck in accordance with Click: www.calmac.co.uk |

Ro-Ro ships: stowing and securing of vehicles code of practice issued by the Maritime and Coastguard Agency, and the requirements stated in in CalMac’s Commercial Vehicles Conditions and Charges leaflet (available from any office). Customers should satisfy themselves that they comply with the code of practice in all respects. Vehicles travelling on services between Wemyss Bay/Rothesay, Largs/ Cumbrae Slip, Colintraive/Rhubodach and Tarbert/Portavadie are not required to comply with the code of practice (except when carrying dangerous goods or livestock - see relevant sections of the code). However, on these routes we strongly advise customers to comply with the Code of Practice and we reserve the right to decline shipment of vehicles without securing points in adverse weather. Vehicles travelling on all other routes will be refused shipment if they do not comply with this Code of Practice. MOTORCYCLES We recommend that you book in advance on reservable routes if travelling by motorcycle, as space may be limited. Motorcycles can only be positioned and secured or released on car decks by, or under the supervision of, CalMac staff. BICYCLES/KAYAKS/CANOES/SURFBOARDS These items are carried free of charge and will be stored on the car deck. Boarding will be via the car deck. Please follow the directions of the crew on where to store them. On some routes space is limited and it may not be possible to store all bicycles in an upright position. All cyclists, especially groups, are advised to get in touch with us on the day before travel to check availability of bicycle space. ROOF AND BICYCLE RACKS In some cases we may ask you to remove bicycles or other items from the roof rack of your vehicle, where there is a possibility of any of them striking the ship’s structure.

Check-in IMPORTANCE OF CHECK-IN TIMES All passengers must be in possession of a valid ticket at time of travel. Whether foot passengers or vehicle drivers, passengers who arrive later than the displayed check-in closure times cannot be guaranteed boarding. The check-in closure times are extremely important and failure to meet these times will result in your booking being recorded as a no-show and your vehicle space being reallocated. If there are vehicles waiting in the unbooked lane and you do not arrive for the displayed check-in closure time, the port staff will reallocate your space to a vehicle in the unbooked lane. You may also be required to pay for another reservation if you choose to rebook on a later sailing. PASSENGER COUNTING REGULATIONS Under the Merchant Shipping (Counting and Registration of Persons on Board Passenger Ships) Regulations 1999 under European Council Directive 98/41/EC and enforced by the Maritime and Coastguard Agency, it is a requirement that details of the number of passengers and crew on board are recorded and reported before the ship leaves port. In order to comply with the regulations, and to ensure that sailings depart on time, the gangway will be removed and vehicle decks closed prior to sailing time, whilst this information is passed ashore and recorded. Vehicle drivers must comply with check-in times and passengers must be available for boarding prior to the advertised sailing time (see timetables). Late arrival or checking-in may lead to the passenger and/or vehicle being refused carriage. PASSENGER REGISTRATION Please note that regulations requiring the recording of passenger details (name, sex, date of birth) apply to the following routes in both directions: • Ardrossan - Campbeltown • Campbeltown - Brodick • Oban - Castlebay • Oban - Colonsay • Oban - Coll • Oban - Lochboisdale • Oban - Tiree • Coll - Tiree CalMac App: Available for iOS and Android 45

Profile for Caledonian MacBrayne

Caledonian MacBrayne Summer Ferry Timetable 2019  

Summer ferry timetables and fares to the Clyde and Hebridean Islands of Scotland from Caledonian MacBrayne. 29 March 2019 - 20 October 2019.

Caledonian MacBrayne Summer Ferry Timetable 2019  

Summer ferry timetables and fares to the Clyde and Hebridean Islands of Scotland from Caledonian MacBrayne. 29 March 2019 - 20 October 2019.