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CUSTOMER INFORMATION Please take time to read the following information, it may be useful before, during and after your trip

Tickets and reservations reserve your return sailing at the time of your RESERVATION ARRANGEMENTS initial booking in order to guarantee space on Advanced payment or details of tickets your preferred sailing. held are required for all bookings. April 50 Journey - Only available on Colintraive/ to September is our busy period and Rhubodach and Wemyss Bay/Rothesay services. on reservable routes we would strongly Ticket includes car and driver. Valid for one recommend making a vehicle booking. You can nominated motorised vehicle or two nominated however travel without a reservation if there motorised vehicles, if they are registered at is space available. From October to March, the same address. Only valid if attached to the many services run less often, so booking in ticket control portion. Valid for 12 months from advance could save lengthy waiting times at date of issue. Ticket is non-transferable and the port. Some routes are non-reservable. non-refundable. To find out which routes are reservable/nonFlexi-ticket - Valid for one passenger or one reservable check the route timetable. If you nominated motorised vehicle. Only valid if buy an island hopscotch ticket ® and choose attached to the ticket control portion. Valid not to book all reservable routes included in for duration of timetable period in which it is the ticket, you will not be guaranteed space on issued. Ticket is non-refundable. sailings for which you do not hold a booking. Island Hopscotch® - Valid for one month. Where a vehicle is booked for a journey and Season Tickets - Are available to passengers fails to show before check-in closes, no refund on Largs/Cumbrae Slip and Wemyss Bay/ will be due, and any ticket used to make the Rothesay services. Valid for periods of one, reservation will be considered used, unless you three, six and twelve months. Oban/Craignure have contacted us to change your reservation service valid for periods of six and twelve prior to check-in. months only. CONNECTING SERVICES Defaced, damaged, or destroyed tickets When planning a journey that requires If a ticket is defaced or illegible, it will not be connecting services, be realistic about accepted for travel. Tickets which have been the journey length and allow extra time damaged, destroyed or are illegible will not be for unexpected delays. Ferry services can replaced or refunded. sometimes be affected by bad weather and RECEIPTS tidal issues. Rail services can be amended Receipts can only be issued when you buy your and traffic can be delayed by roadworks. Train ticket. timings in our timetables are reproduced from LOST TICKETS information supplied by ScotRail and are for If your tickets have been mislaid, lost or guidance only. Always check train times with stolen, you will need to buy replacements. ScotRail when planning a journey. CalMac If the tickets are subsequently found and does not accept liability for any claims, losses, returned to Customer Care in Gourock, a full expenses or any related costs incurred due refund less a refund charge will be paid. to a passenger missing connecting services REFUNDS including, but not limited to accommodation We offer refunds or partial refunds on most or, travel by bus, train or taxi (unless tickets. We do not refund expired or used covered by EU Passenger Rights Regulation tickets. To find out if your ticket is refundable EU1177/2010). For example, where the arrival and how to get a refund, go to a port office time of a train allows less than the advertised or contact us at: enquiries@calmac.co.uk minimum boarding time for the ferry (see or on 0800 066 500 or +44 1475 650397 (for individual timetables), the connection cannot international customer). A refund charge be assumed or guaranteed. Passengers should will be applied to each refund per customer confirm connections with individual operators. application. PASSENGER ASSISTANCE AMENDMENTS TO A BOOKING If you have reduced mobility, are travelling Changes to bookings will be accepted up to 48 with young children, or with a lot of luggage, hours prior to departure. Any change affecting we will do our best to make your journey the use of vehicle deck space will be subject to stress-free. If you need assistance, let us know when you book, or at least 48 hours before your a fee. Full details are available on our website and at Ports. scheduled departure time. CANCELLING A BOOKING You can call us on 0800 066 5000 or +44 1475 650397 (for international customers) In the event that a booking is cancelled, the amount refunded will be calculated based on or email: the amount of notice given prior to departure. assistanceteam@calmac.co.uk. Full details are available on our website and We do not normally provide assistance at unmanned ports, but if you need help, contact at Ports. COLLECTING TICKETS the Assistance team and they will help where For many bookings, tickets can be collected possible. If booking through a travel agent at the port of departure. Make sure you allow or tour operator, and you require assistance, sufficient time to collect your tickets before please ask them to book assistance with us. checking in. You must have your booking We cannot guarantee that we can arrange reference number and, for identification assistance if this has not been requested 48 purposes (unless stated otherwise), the hours before your scheduled departure time. credit/debit card used to make the purchase. BLUE BADGE When you book we will advise how to get your A 25% discount is available on the price of a vehicle ticket (car/motorhome/motorbike) for tickets. customers who hold a Blue Badge issued by Booking Information a member state of the European Union. The VEHICLES discount does not apply to the passenger/ The charge per vehicle depends on its type driver ticket. To qualify for the discount the Blue Badge holder must be travelling. The Blue and length. Vehicle charges for each route are Badge must be shown when the vehicle ticket shown on individual timetables. The length of is purchased, carried at the time of travel and a vehicle includes any racks, tow bars etc. and presented when requested. If the Blue Badge any overhanging roof rack items. Make sure you give us an accurate length measurement is not presented then the full fare will apply. when you make your booking. If your vehicle VALIDITY OF TICKETS Any ticket for travel on CalMac services issued is a different size than stated, you may have to pay a charge and we might not be able to by CalMac, or any other operator, company accommodate you on board at busy times. or person, upon whose property or premises CARS the ticket may be available, is subject to the All cars are charged at the same rate Conditions of Carriage published by CalMac. Most tickets are only valid for set dates - these irrespective of length. Please make sure you provide us with an accurate measurement of are printed on your tickets. Restrictions may apply. Not every type of ticket is available on the car’s length - including any racks, etc. - so we can ensure we have enough space on the every route. Single - Valid on the date and route for which ship. Vans (not exceeding 6 metres long, 3 metres high, 2.3 metres wide and 3.5 tonnes it is issued. Return - Valid for one month on the route for plated weight), are charged at the light goods which it is issued. We strongly recommend you vehicle rate. This includes the driver’s fare. Click: www.calmac.co.uk | CalMac App: Available for iOS and Android 44

Profile for Caledonian MacBrayne

Caledonian MacBrayne Summer Ferry Timetable 2019  

Summer ferry timetables and fares to the Clyde and Hebridean Islands of Scotland from Caledonian MacBrayne. 29 March 2019 - 20 October 2019.

Caledonian MacBrayne Summer Ferry Timetable 2019  

Summer ferry timetables and fares to the Clyde and Hebridean Islands of Scotland from Caledonian MacBrayne. 29 March 2019 - 20 October 2019.