Focus Magazine - July/August 2018

July/August 2018

L.A.’s Premier Source of Information for Community Associations

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2018 BOARD OF DIRECTORS OFFICERS Greg Borzilleri, President PCW Contracting Services, 949-285-7802 Neda Nehouray, CMCA®, AMS®, President Elect HOA Organizers, Inc., 818-778-3331 Sascha Macias, CMCA®, AMS®, PCAM®, Vice President FirstService Residential, 310-574-7426 Teresa Agnew, Secretary Roseman Law, APC, 818-380-6700 Meigan Everett, PCAM®, Treasurer Gold Coast Property Pros, 424-238-2333 DIRECTORS Adrian Adams, Esq., PCAM® Adams Stirling PLC, 310-945-0280 Gary Burns Mulholland Heights HOA, 818-326-2000 Isaac Camacho Accurate Termite & Control, 310-837-6483 Donald Campbell, CMCA®, AMS®, PCAM® Cabrini Villas HOA, 818-504-9600 Peggy Daughtry Hermosa Surf Condominium, Inc., 310-798-9848 Angel Fuerte, FRESHCO Painters, Inc., 626-482-2698 Lisa Tashjian, Esq., Beaumont Tashjian, 866-788-9998

CHAPTER EXECUTIVE DIRECTOR Joan Urbaniak, MBA, CMCA®

2018 COMMITTEE CHAIRS BUSINESS PARTNER Gina Roldan, ProTec Building Services Michael Valenzuela, Vista Paint Corporation COMMUNITY OUTREACH Miranda Legaspi, MBA, Platinum Security, Inc. Angelique Madrigal, Ross Morgan & Company, Inc. AAMC EDUCATION Cyndi Koester, CMCA®, AMS®, PCAM®, SwedelsonGottlieb

NEWSWORTHY

4 Leaders As Coaches 8 If Only I Had Listened To My Mentor 10 Debunking the Myths of Volunteer Board Service 14 How Do You Find the Right Person?

22 Committee Corner: Education Committee 23 Committee Corner: Wine Night Committee 26 News From Sacramento 28 Highlights of the CAI National Conference in Washington D.C. 31 Promoting From Within 32 Past Chapter Presidents Share Memories

CHAPTER UPDATE 2 Note from the Editor’s Desk 2 Letters to the Editor 3 Message from the President

NOTEWORTHY 16 CAI Legal Forum 2018 18 CAI Golf Tournament Winners & Highlights 24 San Fernando Valley HOA Marketplace

FINANCE Michael Lewis, CMCA®, AMS®, PCAM®, Concept Seven, LLC AAMC

FYI

GOLF TOURNAMENT Ryan Dudasik, Whitestone Painters Julia Gomes, Accurate Termite & Pest Control

HOA MARKETPLACE Alan Denison, Elements Landscape Management David San Filippo, Critter Busters, Inc. LEGISLATIVE SUPPORT Matthew Plaxton, Esq., Tinnelly Law Group MEDIATION SERVICES Steven A. Roseman, Esq., Roseman Law, APC PROGRAMS/LUNCHEONS Brian Moreno, Esq., CCAL, SwedelsonGottlieb Neda Nehouray, CMCA®, AMS®, HOA Organizers, Inc. PUBLICATIONS Matthew Gardner, Esq., Richardson Ober PC Focus Magazine Karen Kokowicz, CCAM®, CMCA®, PCAM® Coro Communty Management & Consulting Ramona Acosta, CMCA®, AMS®, PCAM® Tinnelly Law Group Membership Directory Stephen S. Grane, Alante/MCS Insurance Services Web Site Lynne Collmann, CMCA®, AMS®, Savoy Community Association SATELLITE PROGRAMS Ann Borowski-Bitter, CMCA®, Common Interest Services, Inc. James Beard, CMCA®, AMS®, PCAM®, Valencia Management Group AAMC® SOCIAL Alison Kronebusch, Reconstruction Experts, Inc. Erik Mendez, CMCA®, AMS®, PCAM®, ONIT Property Management, Inc.

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Membership News 2018 Upcoming Events Advertisers Index Advertising Information

Our thanks to the Focus Magazine Committee: Co-Chairs: Karen Kokowicz, CCAM®, CMCA® PCAM®, Coro Community Management & Consulting Ramona Acosta, CMCA® , AMS, PCAM®, Tinnelly Law Group Teresa Agnew, Roseman Law, APC Patricia Brum, Esq., Kulik Gottesman Siegel & Ware, LLP Sascha Macias, CMCA®, AMS®, PCAM®, FirstService Residential AAMC® Gina Roldan, ProTec Building Services

This publication seeks to provide CAI-GLAC’s membership with information on community association issues. Authors are responsible for developing the logic of their expressed opinions and for the authenticity of all facts presented in articles. CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. By submission of editorial content to CAI-GLAC, the author acknowledges and agrees to abide by the editorial and policy guidelines. Copyright © 2018.

SOCIAL MEDIA Teresa Agnew, Roseman Law, APC Mike Perlof, Fenton Grant Mayfield Kaneda & Litt, LLP

All rights reserved. Reproduction in whole or in part without written permission is prohibited. CAI is a national, not-for-profit association created in 1973 to educate and represent America’s residential community association industry.

WINE NIGHT Katy Krupp, Fenton, Grant, Mayfield, Kaneda & Litt, LLP Jolen Zeroski, CMCA®, Union Bank HOA Services

National Office Address: 6402 Arlington Blvd. #500, Falls Church, VA 22042 Tel: 888/224-4321 • Web Site: http://www.caionline.org

CAI-Greater Los Angeles Chapter

Stay Connected:

130 N. Brand Blvd., Ste. 305 Glendale, CA 91203 Office: 818-500-8636

July/August 2018 | www.cai-glac.org 1

Having someone believe in you is everything!

I

worked three years as a portfolio manager before I knew what a mentor was. As a young naïve manager, I, like most, had on-the-job training from the get-go. While I was taught the basic functions and skill sets, mentoring was foreign to me. I thought I did a pretty good job, and I really enjoyed all the versatility that came with

Note

from the Editor’s Desk

managing communities. Being young and inexperienced I often looked to senior management for guidance and help. However, the owners of the company we re not people who welcomed questions or nurtured their employees. There were many times we felt belittled or uneducated if a mistake or typo was made.

So imagine my surprise when I was recruited out of that job/position— especially since I was reprimanded in front of the entire staff for losing an account, even though the issues were with the accounting, not me. Little did I know the man doing the headhunting happened to also be the owner of the management company the account went to. After I was hired, I soon realized I had made the best decision of my life!

Right from the start I was introduced to CAI and CACM. I was encouraged to attend seminars, take classes and get involved in the world of Common

Interest Developments often referred to as the “Industry”. Learning that there were laws and best practices of how we should manage our communities and boards was eye-opening. In a very short time I realized this was a career that I was good at.

Shortly after my discovery, my boss not only helped me achieve all my professional designations, but also championed my professional growth as well as some personality improvements.

I always found time at the end of the day to step into his office and talk, sometimes for hours. Helping me find out answers to some of my questions, as opposed to giving them to me freely, helped build my knowledge and gain the confidence I needed to excel at my career. He shared many secrets that have made him not only a successful business owner but successful in his personal life. Great family man. These treasures came in all different forms and actions. He gave me more than advice; he motivated me to be more than what I was.

When the time came for me to spread my wings into the world of on-site management, my boss could not be happier for me. He helped prepare me for the unknown that lay ahead of me. Even today as an owner of my management company I know that I can call him or email him for advice and guidance, which he will reply, “What do you think you should do?” Thank you Michael Huffman for being you!

Warm regards, Karen Kokowicz, CCAM®, CMCA® PCAM®, Editor Coro Community Management & Consulting

An Invitation to Submit Letters to the Editor We invite you to share your comments on an article published in Focus Magazine. Brief letters (max. 200 words) received within 3 months of the article’s publication will be considered.

We will publish the best letters in the next issue. Please include the title of the article, the issue, your name, company or HOA and telephone number (for verification, not for publication).

Please email letters to Chapter Office at glacletters@gmail.com.

Letter to the Editor

Comments on the May-June Focus issue…

Dear Karen, What a pleasant surprise to see a Note from the Editor's Desk that most all manager’s can relate to regarding harassment and bad behavior. It is something that all too often goes unsaid. Your article kept it real and honest, and that is what we need most in this day that we live in. I don't think people in other areas of business management realize just how much we, as community managers, have had to cope with. I simply want to say “thank you” for bringing not only this letter from you, but each article in this issue, which is SO relevant and something we all can benefit from reading. That said, I am also grateful for the kindness of the majority of owners in associations that outweighs the sometimes “not so nice” ones. This is certainly one of the best issues!

Best Regards, Jennifer Knauff CCAM®, CMCA®, AMS® Community Association Manager Wave Enterprises, Inc.

CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. Authors are responsible for developing the logic of their expressed opinions and for the authenticity of all facts presented in articles.

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CAI-Greater Los Angeles Chapter

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Message

FROM THE President Accountability Counts...

M

any of you may know that outside of my professional work my passion is coaching. I have been coaching elite-level girls club softball for almost 15 years. My players are the type that you end up seeing on ESPN during the Women’s College World Series, and my Alums are in every major NCAA conference from the SEC to PAC12 and even the Ivy League. They are very focused and driven individuals that push themselves and their teammates to reach new heights daily. One of the most interesting things I have discovered with these high performers is that their personal traits on the field usually translate to other parts of their lives as well. They excel at school and later in their chosen profession. What may be surprising to you, however, is the fact that above all else these athletes want to be held accountable. They want to know that they are living up to a standard that the people to their right and left are also being held to. This is also relevant to our industry. When we as leaders (Homeowner Volunteer Leaders, Managers or Business Partners) are on the same mission and have the same goals for our communities, it’s easy to

see teams that are accountable to each other, thus those communities and service providers thrive.

Accountability, however, is something that cannot waiver no matter who or what is involved. We as a Board set many goals (as mentioned in my previous messages) for our Chapter this year. Goals that we are well on the way to reaching, but we also must be accountable for any of our mistakes along the way. Recently we became aware that there was an error in the calculation of our Chapter’s formation.

We were under the impression that it was our Chapters 45th anniversary along with CAI National’s 45th Anniversary. This was a simple error that took place, but we cannot continue to be mistaken about this fact and we must be accountable to our membership.

At this point we are working to determine our chapter’s actual age for future recognition. We as a Board felt it was important to put it out there to everyone. However, I don’t want this to put any brakes on what we are currently working to accomplish.

Currently we are seeing record growth and attendance at our events, active engagement by our members in our educational and outreach events, and a social media presence that is growing daily. Together with you our teammates, this team is moving towards a prosperous and thriving future… no matter how old we are… or aren’t.

Yours in Service, Greg Borzilleri PCW Contracting Services 2018 Chapter President

July/August 2018 | www.cai-glac.org 3

Leaders As Coaches

By Jeff Wolf Coaching plays a crucial role in keeping people engaged and committed. It brings out the best in them and helps remove obstacles to their success. Coaching is not about telling people what to do or how to do it; rather, you help people discover their own paths by encouraging and questioning. Help eliminate their roadblocks by asking questions like: With which past projects did you struggle? What steps will you take to achieve your goals? What excuses are you making? What’s holding you back? What have you tried since the last time we talked? Open-ended questions make people think through obstacles. And coaching shows that you care and are willing to share yourself with them.

Use coaching to enhance the capabilities and performance of leaders, high potential employees, and top producers. When leaders coach, people become more confident and motivated, which leads to higher performance and productivity. Leaders build relationships of trust when they support people to be all that they can be.

Organizations with a strong coaching culture develop higher engagement and performance. A coach asks: What are my people’s strengths? What are their goals, their ambitions, their technical and managerial limits? At what do they excel? What are their weaknesses, their potential, their limitations, their directions? A coach works one-on-one with key employees to stop bad habits and start positive ones. Participants can discuss what’s working, and not working, in confidence, and the coach holds them accountable and supplies support.

Coaching increases productivity, builds teamwork, motivates employees to elevate performance levels and helps them overcome obstacles to success. A great leader spends time working with individuals to see the blocks in their performances. A successful leader and effective coach are one in the same. People do not and will not change until they see the need to. A good coach listens to people to find ways to break down the barriers that keep them from reaching their full potential. They work with their people to outline a plan of action that clearly states the goals for improvement and accountability.

Coaching helps people learn, grow, and change.

It provides a powerful structure through which people can focus on specific outcomes, become more effective, and stay on track.

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THREE SKILLS OF EFFECTIVE COACHING Coaching requires you to master three skills: questioning that leads to understanding, structuring jobs correctly, providing positive reinforcement. Let me explain: Effective questioning opens the door to understanding what‘s on people‘s minds. When you‘re coaching somebody, ask open-ended questions that cannot be answered with a yes or no. You want the person you’re coaching to think about the answer. However, managers need to ask the right questions… questions that help employees realize their strengths, their failings, their needs and how they can best contribute to their organizations, and by extension to their abilities. Great coaches know the answers even when employees don’t.

Armed with that knowledge, great coaches structure jobs and work environments that allow each individual to flourish.

They provide resources and training. They continually monitor progress and provide feedback, knowing when to encourage but also when to be brutally honest.

Praise and recognition for a job well done is often the positive reinforcement that works wonders. Outstanding leaders go out of their way to boost the self-esteem of their employees.

If people believe in themselves it’s amazing what they can accomplish, so give them welldeserved praise.

In closing: Coaching opens lines of communication to create a comfortable environment where performance issues can be discussed freely and without defensiveness. Leaders who are effective coaches have more successful teams, higher morale and, in most cases, better bottom-line results. The benefits of coaching include: improved trust and morale, improved performance, skill development,

Continued on page 6

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July/August 2018 | www.cai-glac.org 5

Leaders as Coaches Continued from page 4

innovation, productivity, confidence, motivation, better customer service, higher retention of key people, less stress, and applied potential.

Jeff Wolf also shared a leadership success story…

Alfredo, a native-born Italian, was senior vice president and general manager for a plastics extrusion company in Rimini, Italy, a division of a U.S.-owned multinational plastics company. Alfredo had taken an operation on the verge of collapse and turned it around into a highly profitable venture, thus becoming a star performer in the eyes of the company’s leaders. He was promoted to executive vice president and brought to the States.

Alfredo faced a similar situation in his new job. The company was going through a bad period: worldwide sales had flattened, costs had risen beyond expectations, profits had tumbled, and employee disengagement was at a peak. The performance of company managers and workers had plummeted as everybody was afraid of what the future held.

Then suddenly, the CEO died from a heart attack, and the board appointed Alfredo as interim CEO to fill the void and prevent panic. Alfredo rose to the challenge and took the following positive steps:

First, Alfredo insisted on absolute integrity from himself and the employees of his company. He set the example by telling the truth, even when it hurt (as it so often does when prior leaders concealed unpleasant truths), and he “walked the walk.”

He focused his attention on the people who worked for him, and on managers, supervisors, and workers— everyone. Alfredo understood that great things can only be accomplished by great people, and he set an example that earned the trust of the people in his company.

He knew where he wanted to bring the company and he clearly articulated his vision and ensured that every employee in the company, from workers on the firing line right through his executive staff, understood what their roles were.

Knowing that capable employees leave the company when they lose faith in their leaders, he conducted assessments that enabled every employee to be heard. Alfredo went to great pains to listen to employees and assure that problems hindering them were corrected.

Alfredo realized that constant training and learning better ways to achieve his goals were key to not falling behind his company’s competition, and he extended that philosophy to the rest of the organization by implementing training programs for employees, both in hard and soft skills.

Coaching to Credentials

Manager Mentor Program Would you like to be able to talk to another manager about their educational path and experience—get their advice about next steps?

CAI-GLAC is proud to offer the Coaching to Credentials Manager Mentor Program as a resource to our community manager members. Our goal is to encourage you to achieve CAI designations—ultimately the PCAM® designation.

Through the program, an experienced professional manager is paired with a manager newer to the industry or one looking simply for guidance. The scope and duration of the mentoring relationship is determined between the mentor and the protégé.

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A Mentor can: ll Help to identify your specific goals. ll Provide career guidance. ll Provide vision and insight. ll Offer support and advice about CAI courses. ll Explain the value of credentials. ll Motivate you to progress to the next level of professionalism.

For additional information about the CAI-GLAC Manager Mentor Program, please contact the Chapter Office at 818-500-8636.

CAI-Greater Los Angeles Chapter

Alfredo personally coached his direct reports to help them overcome obstacles and improve their leadership abilities. He also assured that high potential leaders throughout the company were identified and received personal coaching. He understood that the company’s life-blood and future was invested in high potential leaders and that he could lose them if they didn’t receive the grooming they needed and deserved.

He went out of his way to ensure that employees worked in an environment that encouraged people not only to work hard but to enjoy what they were doing.

Accordingly, he appointed two CFO’s, the traditional chief financial officer and a chief fun officer whose duty was to create ways for employees to have fun at work.

Within a few months of Alfredo taking the helm of the parent company, improvements were noticeable across the board in every function of the company.

By the end of the year, the company’s fortunes had improved dramatically.

Jeff Wolf is President of Wolf Management Consultants, LLC, a firm providing leadership coaching and development. He was a guest speaker at our January 2018 Awards of Excellence Luncheon. Jeff can be reached at jeff@wolfmotivation.com.

CAI-Greater Los Angeles Chapter

July/August 2018 | www.cai-glac.org 7

O

ur first meeting was on a cloudy June morning at the Stratford Inn on 15th Street in Del Mar. This was in 1991. My soon-to-be mentor was recently retired at the age of 66 and had decided he wanted to pass on what he had learned. Since I was only 26, I was eager to hear what he had to say.

steps. That’s when he said, “You sound like a singles hitter. What you need to do is swing for the fences. You need to hit home runs.”

Now I know we are both big baseball fans, but back then I was questioning his baseball acumen, and the analogy as well. What did he mean, swing for the fences? That could mean a series of strikeouts and no success. No, a series of singles would be better. Safer. So I thanked him for his time and went about working my plan of stringing together singles.

As we fast forward to today, Joe is still alive (and we are still friends) and I am 53 years-old. Joe attended my wedding (he flew to Maui to be there) and is now friends with my entire family (he lives two doors down from my mom).

Whenever I see him he always asks how things are and I always say the same thing, “Things are good.”

If Only I Had Listened To My Mentor

By Lee Silber

I was surprised when a small, bald man walked up and reached out his wrinkled hand and said, “Hi, I’m Joe and I’m here to help.” We ordered coffee and sat outside at a small table and Joe just listened to me as I rambled on about what I had done in my life. He appeared unimpressed.

As an overachiever, I’d already written three books, founded a chain of retail stores, and appeared in the media numerous times before I was 25. I was proud of my accomplishments. Little did I know, Joe was a well-respected former CEO of a Fortune 500 company and worth over $500 million dollars.

Yet, Joe sat still sipping his coffee and listening to me with a nod here or there.

When I was finished bragging about myself he spoke, “I’m not here to talk about your past, I want to know what you want to do in the future.”

I did exactly what I said I would, I had a solid (and long) career of singles (small successes), but I never did achieve massive success (that home run Joe talked about). I’ve never told Joe this, but I should. He was right. I wish I could say, “Joe, things are great.

Unbelievable. Stupendous.” Simply, that is not the case. Joe must have seen something in me I didn’t see in myself. I should have listened to him and swung for the fences—I could have hit a grand slam instead of series of singles.

Having a mentor tell you what to do is hugely helpful… if you heed the advice.

The mentor’s role is to share their insights and ideas. It is up to the person being mentored to act on this advice.

Lee Silber is the award-winning author of 24 books (including a best seller), the founder of five companies, and a soughtafter speaker. He was a guest speaker at the CAI-GLAC CEO Summit in March. Lee can be reached at leesilber@leesilber.com.

I explained what I wanted to accomplish in five years and how I thought I could get there by taking a series of small

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CAI-Greater Los Angeles Chapter

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July/August 2018 | www.cai-glac.org 9

Debunking the Myths of Volunteer Board Service

¡¡¡ By Ramona Acosta, PCAM®, AMS®, CMCA® and Shanne Ho, PCAM®, CCAM-HR®

C

ongratulations! You’ve just been elected to your Board of Directors – now what? Or maybe you’ve been serving as a volunteer director for some time and you just aren’t sure which way is up. If you have been dazed and confused but still have a passionate heart to do the right thing in the best interest of your community, then there may be some myths that need to be debunked. Navigating through conflict, financial tough spots, working with your service providers, noncompliance issues, homeowner requests, day-to-day operations, and strategic planning can be overwhelming. Changing the way you do business can take you from volunteer board member to community leader.

First and foremost, association directors must recognize that they have the same fiduciary duties as boards of large corporations. Each director has a duty of loyalty to the association and its members. He or she must act in the best interest of the association, accepting that a decision of a majority of a quorum of the board is a decision of the whole board.

Volunteer directors are shielded from personal liability, provided they have acted in accordance with their fiduciary duties.

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Board members must also act in accordance with the “business judgment rule.” They must act in good faith and in the best interest of the association, not according to self-interest or the interests of a particular group within the community. They must act only after reasonable inquiry, consulting with experts when it is prudent to do. And, they must act as an ordinarily prudent person in a like position would do, minimizing risks where they can be reasonably avoided. Keeping these two criteria in mind, let’s debunk a few myths of volunteer board service.

Dealing with Conflict: We’re Afraid of Getting Sued

There are many types of conflicts volunteers may face while serving on their community’s board of directors: board member-to-board member, board member-to-homeowner, or neighbor-to-neighbor. Work through your association’s policies and procedures. Does your association have a Board Conduct Policy? Do you have a Neighbor-to-Neighbor Policy?

Nuisances should be handled in the same manner as other CAI-Greater Los Angeles Chapter

types of violations. Work through the association’s Dispute Resolution Procedures and consult with legal counsel. Even if the board acts timely, in accordance with its policies and procedures, it is possible that the association may be dragged into a lawsuit. However, if the board has acted in good faith, the association’s insurance should provide coverage. Conflict can be frustrating and stressful, and you may feel like giving up, but we encourage you to work through the process.

Financial Tough Spots: We’re Going Bankrupt

Association budgets are tight, and the board may be tempted to keep assessments artificially low in the hopes of keeping delinquencies low and resale values high. However, this often results in deferred maintenance and underfunded reserves, which create the need for special assessments. This can lead to an increase in delinquencies and reduced property values.

Board members must review their financial statements on at least a quarterly basis, preferably monthly. This allows the board to see trends in overspending, catch errors, and reduce the possibility of fraud or embezzlement. Action should be taken against delinquent owners to collect the assessments. After all, assessments are the association’s only source of revenue. If the board is not making a reasonable effort to collect, the remaining homeowners are left to cover the deficit. Finally, the board may consider borrowing from reserves and creating a plan to pay it

back within the 12-month statutory deadline, or whether it may qualify for a loan. Financial hardships can be trying, but the board can develop a plan to slowly recover.

Working with Business Partners: Cheaper is Better

When contracting for services for your community, cheaper isn’t necessarily better. Make sure you’ve obtained competitive proposals from reputable contractors, and that they’ve bid “apples-to-apples.” Depending on the nature of the project, you may want to schedule a job walk with the contractors to develop an agreed-upon scope of work. Ensure the contractors are properly licensed and insured for the type of working being performed, and conduct interviews. Prior to signing any agreement, ensure that the contract has been reviewed by the association’s legal counsel. It is easier and less costly to amend the agreement prior to engagement than to unwind the contract once the project is underway. Build a relationship with your service providers. If something does go wrong, they will be more willing to work with someone they mutually respect. Finally, consider hiring a third-party construction manager who has the expertise in the field and scope of the project, even if a member of the board has that expertise.

Remember, he or she is serving in a volunteer capacity and is insured as such.

Continued on page 12

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July/August 2018 | www.cai-glac.org 11

Debunking the Myths of Volunteer Board Service Continued from page 11

Disciplinary Measures: We’ll Just Fine Them

Fines are distinct from assessments and cannot be collected through lien or foreclosure. The association must distribute its Enforcement & Fine Policy as part of the Annual Policy Statement. Before assessing a fine, the homeowner must be given proper notice and a hearing before the Board. Reimbursement assessments should be treated like discipline and should also include the opportunity for a hearing prior to being assessed.

Fines are a tool to gain compliance. They are not intended to be punitive and should not be budgeted as additional revenue.

Homeowner Requests: I Want It Now

We’ve all been confronted with that one homeowner who waited until the last minute to make a request of the board.

Maybe they scheduled their painter before submitting their architectural application, and now they want the board to immediately approve it. Or, they forgot to apply for a parking permit for their long-term guest, who’s arriving tomorrow.

Simply put, a majority of the board is not permitted to discuss,

deliberate or take action on any item outside of a properlynoticed board meeting. The only time the board can discuss or vote on an item by email is in an emergency meeting, the holding of which was approved in writing by the board in advance of the meeting. An “emergency” is an unforeseeable situation that requires immediate attention and will not allow for proper notice. In the alternative, the board may elect to hold a teleconference meeting with at least four days notice, in which one board member, or other person designated by the board, is present in a physical location, where the members can hear the teleconference and participate in homeowner forum.

Day-to-Day Operations: Managing the Minutia

It’s easy to get bogged down in the minutia of managing your association. After all, you volunteered for the board because you care about your community. However, the board’s role is to set policy, which is carried out on a day-to-day basis by the association’s managing agent. Individual board members only have the authority granted to them by the governing documents or by the board. As a board member, your personal statements to members outside of a board meeting could potentially be relied upon as an official communication, including comments made on social media. To streamline communications with the members, let management be

Insuring Common Interest Developments Throughout The West

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CAI-Greater Los Angeles Chapter

responsible for sending and receiving communications with the members.

Strategic Planning: What’s Your “Big Picture”

Finally, meet with your fellow directors on an annual basis to develop your goals and objectives for the community. This can be done as part of the organizational meeting, following the annual election. What kind of organization are you? What is your vision for the community? Use your budget and reserve study to develop an annual plan, 3-year plan, 5-year plan, etc. to help you achieve those goals. At some point, you may decide that you no longer wish to serve on the board. Start developing future community leaders by encouraging them to serve on and/or chair a committee.

Volunteer leadership can be tough, but with the right tools and development, you can leave a positive mark on your community.

Ramona Acosta is the Director of Business Development at Tinnelly Law Group, a firm serving community associations throughout California. Shanne Ho is a partner of ProActive Professional Management, offering full-service community management throughout Southern California. They can be reached at ramona@tinnellylaw.com and Shanne@proactivepm.pro, respectively.

CAI-Greater Los Angeles Chapter

17315 Studebaker Rd., Suite 213 Cerritos, California 90703 800.485.8056Fax 800.485.8057 www.ReserveStudiesInc.com

July/August 2018 | www.cai-glac.org 13

Working in the HOA management industry is exciting!

Each day brings new issues, challenges, topics for discussion with clients and service providers. The work is endless and ever-changing. How do you find someone who is able to keep up in one short interview?

or by reading business development books or blogs. Find out what was the last article they read or event they attended. ●● Email candidates a question or two to answer prior to the interview. I like to ask, “What is/was the most demanding aspect of your current/last position and how did you work through it?” By asking this up front, I get to see what situations the candidate thinks are difficult and compare that to a day in the life on the job. This is extremely helpful with candidates who are coming from another industry. ●● Days that go as planned are few and far between in our line of work. To find someone who is adaptable, throw a little change into your interviewing process. Try a last minute reschedule or change of venue.

If the candidate rolls with the punches, understands and still shows up, you have a good one!

How Do You Find the Right Person?

Now that you’ve narrowed down the applicant pool to 5-10 applicants, don’t settle on the first one because they sound great. Stick to it and see everyone that has made it this far. Use the interview to hone in on specific qualities that you are seeking.

Qualities to Look for in the Hiring Process lll By Meigan Everett, PCAM® Get ready for it! Preparation is key to finding the right person for your unique position. Consider your existing employees and do your research on the client to find the best candidate match. Knowing what is important to the client, how the client communicates and how demanding they may or may not be will help you find the right working partner. ●● Review recent client projects and the action list for the client. ●● Go over recent communications with the client to get a sense of their personality. ●● If you have access to it, review needs the client reported to you when they hired your company. ●● Involve the people who will be working closely with this candidate or ask them up front what they would look for in a candidate.

Prescreen the candidates. Experience in the field is a given. The job responsibilities should be a short checklist that the candidate either has the skills or is trainable. By the time you are interviewing, you should have already reviewed the resume and be comfortable with the experience level that the candidate is presenting. Here are a couple of screening tips to help you narrow down the applicant pool. ●● If the candidate has not shared how they keep up on industry changes in their resume, make sure you ask. A good candidate will attend industry events and want to continue their education either through formal organizations such as CAI

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Everyone wants to have everything immediately, whether it be the sprinkler repair, the construction bid, or the mess cleaned up. Let’s do it now! Who is going to be able to get it all done?

The multitasker. In our modern world, we need to be able to use all of the tools available to us. We also need to be able to delegate, be comfortable working in teams and with technology. A couple of great questions for determining if the candidate can handle this balancing act are: ●● What would you do if you were assigned multiple tasks with the same deadline? ●● If you are in the middle of a project and you are asked to do something else, how do you proceed? ●● What would you do if you could not complete something by its due date?

I have found in our industry that most of the issues that get people upset revolve around communication. When someone doesn’t understand the process or the timeline that they are on, a simple repair can escalate into a big problem. The person who will tackle this best for you is going to be comfortable with all forms of communication.

The communication master. A communication master will be comfortable calling, texting, emailing, updating software used by the company, and has it all under control. To find a good communicator, you need to pay attention throughout the entire interview. Consider a writing sample that addresses a prompt that would be a daily task for the candidate. During the interview, watch for the following: CAI-Greater Los Angeles Chapter

●● The candidate’s body language shows that they are actively listening to you, i.e. they aren’t yawning or rolling their eyes. (if you see this, politely end the interview as fast as you can). ●● Answers given confidently and assertively. Someone that is wishy-washy or non-committal in their response might not be able to convey their authority and experience to clients. ●● Make sure that the person is answering the questions you ask, they aren’t misunderstanding you and they are sticking on topic.

Above all else, the most important quality that you need to look for is ATTITUDE. You’re going to be looking for someone that has a positive and professional demeanor, high emotional intelligence, who understands people, knows it is not about them and can maintain professional relationships with anyone, even people they don’t like. These skills aren’t the easiest to sift out during an interview, but here are some questions to start you off: ●● Tell me about a time that you had to deliver bad news to a client. How did you do it? What reaction did your message get? ●● Describe a stressful situation at work. ●● Tell me about a time that you knew you were right, but you still needed to follow the directions of others. ●● Tell me about a time that a customer got upset with you and how you handled it? ●● If you are replacing an employee, go back over some of the challenges this position has faced in the past. Is there

CAI-Greater Los Angeles Chapter

a particularly aggravating homeowner that the candidate will be working with? Use that person as an example in your interview questions and see how they would handle it.

With all of these questions, there are good and bad answers.

Is the person responsible, empathetic, respectful, etc. or are they blaming, deceitful? If their answer sounds canned, ask more probing questions (e.g. What happened the next time you dealt with the person?). Reflect on how their answers fit the needs of the clients and the team members that they will join. Try to think about the answers from the client’s/team’s perspective and what they might want to know more about.

The deeper you get into these details in the interview, the more successful your chance of finding a great employee!

Great employees are out there! Make it a practice to recruit even when your company isn’t hiring. If you are always looking for good people, chances are when a position opens up, you will have a few to call. Having a handful of candidates ready when a position opens up can relieve some of the pressure.

Meigan Everett, PCAM®, is the owner of Gold Coast Property Pros, a full-service management company located in Los Angeles. She's also an active member of the CAI-GLAC Board of Directors and Chapter Treasurer. Meigan can be reached at meverett@gcppros.com.

July/August 2018 | www.cai-glac.org 15

Oct. 18–19, 2018 | Temecula, CA

Legal

CAI

FORUM CALIFORNIA COMMUNITIES

A one-day event for California community managers, association board members and other homeowners from Community Associations Institute—the leader in HOA and condo education, advocacy, and professional development.

For event details and registration, visit www.caionline.org/Events/CALaw or call CAI Member Services at (888) 224-4321 (M–F, 9 a.m.–6 p.m. ET).

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CAI-Greater Los Angeles Chapter

Sponsors

FreshCo Painters, Inc. • ProTec Building Services • Reconstruction Experts, Inc. • Tinnelly Law Group The Miller Law Firm • Union Bank HOA Services • Vista Paint Corporation

Community Associations Institute Greater Los Angeles Chapter

CAI Golf Tournament Monday May 14, 2018 Putting Contest Winner Mike Roberts CONTEST SPONSORED BY MCKENZIE RHODY LLP

The Oaks Club at Valencia 26550 Heritage View Lane Valencia, CA 91381

Best e Themated r o Dec e!

Te

Best Decorated Tee CertaPro Painters of Pasadena

Bes Them t Decor eGolf C ated ar t !

Best Decorated Golf Cart The Sherwin-Williams Paint Company

T

he 2018 Golf Tournament at The Oaks Club at Valencia (formerly TPC Valencia) was a huge success, with all having a great time! We were completely sold out, including foursomes and all tee and event sponsorships.

This year was the first year we incorporated the golfers into the best-decorated theme, giving an award for the best-decorated golf cart to The Sherwin-Williams Paint Company! They definitely went all out…

Attendees had fun carrying out the theme of Tee-Off in the Tropics. Many went all out, dressing in Hawaiian attire—some even came in banana pants! I believe the weather even cooperated with this theme, as some of you may have even gotten a little sunburned!

For the first time we also had portable toilets throughout the course, which helped with restroom breaks (from all the water you were drinking).

Everyone started their day at Registration, with the Bloody Mary Bar and the Fresh Start Catering Food truck. The Habit served burgers for lunch, and even a tee hole sponsor (Vista Paint Corporation) was cooking up pulled pork sandwiches, not to be outdone by Dunn Edwards Paints and CertaPro Painters of Pasadena who were also busy at their grills! Long story short, we doubt anyone went hungry!

Our best-decorated tee (did not want to be biased because there were MANY great tee holes) was CertaPro Painters of Pasadena, who even had REAL hula dancers!!

As for the banquet, we had a Luau Buffet dinner, followed by 16 raffle prizes—the most we have ever had! Thank you to all the Business Partners who were able to make this happen for us!

Thank you to everyone involved who contributed, sponsored, and volunteered to make our 2018 Golf event such a hit! And a great big shout-out and thanks to our Big Kahuna Sponsor: Hi Definition Maintenance.

We hope to see you all there next year for another great Golf Day! Details coming soon….

— Julia Gomes, Golf Committee Co-chair

Low Net Foursome Lindsey Merkin with Golf Co-chair Ryan Dudasik Not Pictured: Kevin Canty, Chad Narayan, Jeff Webster RILEY PASEK CANTY LLP FOURSOME

Low Gross Foursome Matt Bland, Rich Smith, William Whitt, William Whitt II EMPIREWORKS RECONSTRUCTION & PAINTING FOURSOME

Reverse Raffle Winner Brandon Grosh

Reverse Raffle Finalists

Thanks to our Sponsors

BIG KAHUNA

Hi Definition Maintenance SOUVENIR PHOTOS

Securitas Security Services USA, Inc. PUTTING CONTEST

McKenzie Rhody LLP BREAKFAST

Select Painting & Construction, Inc. BLOODY MARYS

Longest Drive Winner (Women’s) Bonnie Stoeppelman with Jamilla Davis-Varellas CONTEST SPONSORED BY DUNN-EDWARDS PAINTS

Longest Drive Winner (Men’s) Robert Bellucci with Jamilla Davis-Varellas CONTEST SPONSORED BY DUNN-EDWARDS PAINTS

Honesty Award Geoffrey Lloyd, Cheryle Stites, Allan Lauenstein, (not pictured Jeff Vanginkle) CERTAPRO PAINTERS OF SHERMAN OAKS FOURSOME

Servpro of Burbank, Chatsworth/ Stevenson Ranch, Crescenta Valley/East Glendale BEVERAGE CARTS

Animal & Insect Pest Management, Inc. Dunn-Edwards Paints CHAMPIONSHIP

Pacific Western Bank Lunch

Aeroscopic Environmental, Inc. Steven G. Segal Insurance Agency, Inc. Luau Buffet

ASR Property Restoration BANQUET CENTERPIECES

Nu Air Services Closest to the Pin #4 (Men’s) Charles Campbell with Lou Moreno CONTEST SPONSORED BY DIVERSIFIED ASPHALT PRODUCTS

Closest to the Pin #4 (Women’s) Natalie Schanze with Lou Moreno CONTEST SPONSORED BY DIVERSIFIED ASPHALT PRODUCTS

Closest to the Pin #9 (Women’s) Bonnie Stoeppelman with Guillermo Amador CONTEST SPONSORED BY GUARD-SYSTEMS, INC.

Closest to the Pin #9 (Men’s) Mike Roberts with Guillermo Amador CONTEST SPONSORED BY GUARD-SYSTEMS, INC.

CONTEST HOLES

Guard Systems, Inc. Diversified Asphalt Products Dunn-Edwards Paints Hi Tech Painting & Decorating, Inc. The Sherwin-Williams Paint Company GOLF TOWELS

Fenton Grant Mayfield Kaneda & Litt, LLP MEET & GREET ON HOLE

Closest to the Pin #11 (Women’s) Lyndsie Dellefield with Golf Co-chair Julia Gomes CONTEST SPONSORED BY HI TECH PAINTING & DECORATING

Closest to the Pin #11 (Men’s) Michael Sukey with Golf Co-chair Julia Gomes CONTEST SPONSORED BY HI TECH PAINTING & DECORATING

Closest to the Pin #16 (Men’s) Scott Shaw with Natalie Schanze CONTEST SPONSORED BY THE SHERWIN-WILLIAMS PAINT COMPANY

Closest to the Pin #16 (Women’s) Chris Albrecht with Natalie Schanze CONTEST SPONSORED BY THE SHERWIN-WILLIAMS PAINT COMPANY

ALLBRIGHT 1-800-PAINTING American Heritage Landscape CertaPro Painters of Pasadena CBCI Construction, Inc. KONE, Inc. LandCare The Naumann Law Firm, PC SKY Painting Steve Little Insurance Agency, Inc. Valley Alarm Vista Paint Corporation Whitestone Painters SWAG BAGS

Kasdan LippSmith Weber Turner LLP

Committee Corner

Education Committee ¡¡¡ By Cyndi Koester, CMCA®, AMS®, PCAM®, Education Committee Chair

W

e are excited to announce that the Education Committee has been revamped! The Committee has been tasked with establishing a lot of new and exciting programs for managers and HOA volunteer leaders in 2018.

The Chapter will now be offering new bonus courses for board member education, along with advanced manager breakfast programs. By bringing these new levels of courses to the membership, we hope to raise the level of education and enhance your membership with additional benefits.

Did you know that we have a manager mentoring program called Coaching to Credentials? Well, guess what? It has been revitalized! Managers, we have PCAMs ready to help guide you on your educational path to obtaining your CMCA certification, as well as your AMS & PCAM designations. We understand the stress that is involved when getting ready to complete these designations and the PCAM case study.

We will help provide resources for you to achieve your goals. You will be assigned a personal mentor for guidance and advice.

Here are just a few of the courses the Chapter currently provides: ●● Essentials of Community Leadership Workshop – This is an 8-hour course that provides education to board members or new managers on the seven (7) aspects of HOA Management.

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●● Advanced Courses – These are advanced courses or workshops designed for association board members who are more experienced and want to further their education. ●● California Common Interest Development Law Course – This course is designed for managers.

It is required within one year of obtaining your CMCA and meets the requirements of the Business and Professions Code. This 8-hour course includes all laws pertaining to common interest developments in California, including the DavisStirling Act. ●● Advanced Managers Breakfast Workshops – The Chapter offers advanced workshops addressing current hot topics that require indepth discussion. These programs are FREE to community manager members of the Chapter!

Did you know that the Chapter offers private courses to management companies? Yes, you can offer an Essentials of Community Leadership course, an abbreviated Board Leadership course or we can tailor a course to fit the needs of your managers or board members. Please contact the chapter for more information.

Education Committee Members: Cyndi Koester, CMCA®, AMS®, PCAM®, Chair SwedelsonGottlieb Adrian Adams, Esq., PCAM® Adams Stirling PLC Breanne Atha, CMCA® Common Interest Services, Inc. Marc Binenfeld Metropolitan Property Services LLC Helen Cook, CMCA®, AMS® HOA Organizers, Inc. Martha Perkins, CMCA® Horizon Management Company AAMC Theressa Whitsitt, CMCA® Ross Morgan & Company, Inc. AAMC 3. Meet the needs of members with providing hot and current topics; 4. Bring PMDP courses to the Los Angeles area; (Tell us which courses you need!)

5. Add two additional Bonus Courses to the Chapter for Board Member Education; and 6. Raise awareness to the Chapter’s private course offerings.

We have a fantastic Committee! If you are interested in serving on this Committee, we are accepting new members. Managers, Board Members and Business Partners are welcome to join today. Please contact Cyndi Koester, PCAM® at cyndi@sghoalaw. com for more information.

These are the Committee’s goals for 2018: 1. Raise awareness of the Chapter’s mentoring program; 2. Promote manager members to invest in their career through professional development;

CAI-Greater Los Angeles Chapter

Wine Night Committee Members: Katy Krupp, Co-chair Fenton Grant Mayfield Kaneda & Litt, LLP Jolen Zeroski, CMCA, Co-chair Union Bank HOA Services Pamella De Armas, CIRMS Silicon Beach Insurance Services Elaine Gower Naumann Law Firm, PC Pauline MacLean American Technologies, Inc. Joanne Peña, CMCA®, AMS®, PCAM® Horizon Management Company AAMC

Committee members Jolen Zeroski, Katy Krupp, Pamella De Armas and Pauline MacLean meet to plan Wine Night.

Not pictured: Elaine Gower, Joanne Peña.

Wine Night Committee From Lobster Jello to the Bandshell ¡¡¡ Katy Krupp

I

t has been a great privilege to cochair the Wine Night Committee since 2008. As my time spearheading this evening of wine, great food and conversation comes to an end, I can reflect on how this wonderful event has evolved over the past 10 years.

Each year the Chapter strives to hit its annual contribution to the CAI California Legislative Action Committee. Contributions are used to support our legislative advocate’s efforts to promote or fight bills affecting common interest developments. Last year Wine Night proceeds represented 20% of that goal. It was the most successful Wine Night event to-date!

In the early years, Wine Night was a very formal affair… white tablecloths, sterling silver, assigned seats, and a Master of

CAI-Greater Los Angeles Chapter

Ceremonies who entertained the guests on the sip, savor and swirl effect of wine drinking. It was a little pricey and limited in size and space. Every event featured a different country or wine region along with a four- or five-course meal paired with different wine varietals. One such event had a common delicacy from Russia known as lobster aspic, or as we all lovingly refer to as Lobster Jello! I am sure that great thought and preparation went into this delicacy but, in all honesty, it was a little over our heads on the appreciation meter.

As the Chapter grew, more and more people wanted to experience Wine Night at a more affordable price. The evening was transitioned to a casual get-together with the emphasis on fun and not so much education. At first we

went for unique venues. The Peterson Automotive Museum and The Magic Castle were great choices. The next few years were spent in Malibu at the Rosenthal and the Malibu Wineries.

The Long Beach Aquarium was fun for a couple of years, as guests could arrive early and visit the Aquarium before enjoying their wine and light bites on the oceanfront terrace at sunset.

Last year we moved to The Bandshell at Playa Vista. Two representatives from Paso Robles vineyards poured wine while we dined on gourmet tacos, shrimp and Kobe sliders. Gourmet dining from food trucks is now in high demand, and we were lucky enough to have two of the best! The garden atmosphere was a beautiful backdrop to the warm August evening.

We have come a long way since the days of Lobster Jello. Being Co-chair of Wine Night has allowed me to use my wine knowledge as well as share some pretty amazing experiences with our wonderful chapter. Who doesn’t enjoy great wine, delicious food and an unforgettable atmosphere? It’s been fun watching this event grow into one of the Chapter’s favorites.

July/August 2018 | www.cai-glac.org 23

O CAI-GLAC Presents

n May 5, 2018 we had approximately 87 community managers and board members join us for a funfilled night of hors d’oeuvres and drinks at the Hilton in Woodland Hills. Guests were able to meet with knowledgeable and experienced vendors that specialize in the homeowners association industry. Michael Binkow of the American Red Cross was kind enough to speak to our members about emergency preparedness from the standpoint of your association. Through his presentation, board members and managers were able to think about the unthinkable and being prepared as a community association. If you missed this marketplace, please join us for our next one on December 5 in the San Gabriel Valley.

—David San Filippo, HOA Marketplace Committee Co-chair

Thanks to our SPONSORS EVENT

General Pavement Management Stay Green Inc. BAR

Silicon Beach Insurance Services Show Bags

Hilton Woodland Hills

Vista Paint Corporation

6360 Canoga Avenue Woodland Hills, CA 91367

Thanks to our exhibitors ASPHALT PAVING, MAINTENANCE & SEAL COAT

General Pavement Management Rose Paving Company, Inc. ASSESSMENT RECOVERY

S.B.S. Lien Services ATTORNEYS

Berding & Weil LLP Kasdan LippSmith Weber Turner LLP McKenzie Rhody LLP Richardson Ober PC Roseman Law, APC SwedelsonGottlieb Tinnelly Law Group BANKING

Alliance Association Bank Mutual of Omaha Bank/CondoCerts CHIMNEY CLEANING

Fireplace Solutions The Chimney Sweeper CONCRETE REPAIR

BPR, Inc.

CONSTRUCTION MANAGEMENT

Design Build Associates DECKING

WICR Inc., Waterproofing & Decking FENCING

GNG Vinyl Fencing, Inc. FIRE & WATER CLEANUP & RESTORATION

ASR Property Restoration Emergency Services Restoration Servpro of Burbank, Chatsworth/ Stevenson Ranch, Crescenta Valley/ East Glendale Servpro of Encino/Sherman Oaks/ Studio City/Valley Village/Simi Valley/Fillmore/Santa Paula INSURANCE

Brian Berce Insurance Agency, Inc. Cline Agency Insurance Brokers Jackson Insurance Services SAX Insurance Agency Scott Litman Insurance Agency, Inc. Silicon Beach Insurance Services Steven G. Segal Insurance Agency, Inc.

LANDSCAPING

American Heritage Landscape Elements Landscape Management LandCare Oakridge Landscape Stay Green Inc. MANAGEMENT SYSTEMS & TOOLS

CINC Systems

PAINT SUPPLIERS

Dunn-Edwards Paints The Sherwin-Williams Paint Company Vista Paint Corporation PAINTING CONTRACTORS

ALLBRIGHT 1-800 PAINTING CertaPro Painters of Sherman Oaks DC & Associates Painting Company, Inc. Ferris Painting, Inc. Master Property Improvement Co., Inc. PRECISION PAINTING Select Painting & Construction, Inc. SKY Painting Whitestone Painters

PEST/TERMITE CONTROL

Accurate Termite & Pest Control Animal & Insect Pest Management, Inc. Critter Busters, Inc. Payne Pest Management RESERVE STUDIES

Association Reserves Inc. SECURITY

Archon Protection, Inc. WATER TREATMENT

W.C. Service Company, Inc.

news

from sacramento

CAI California Legislative Advocate Louie Brown Interviews California State Senator Dr. Ed Hernandez, O.D.

S

enator Hernandez services the 22nd Senate District, which includes Alhambra, Monterey Park, San Gabriel, South San Gabriel, Rosemead, El Monte, South El Monte, Baldwin Park, Irwindale, Industry, Avocado Heights, La Puente, Valinda, West Covina, Vincent, Azusa, Citrus, Covina, Temple City, Arcadia and surrounding neighborhoods.

Have you ever lived in a community association and what was your experience like?

I currently live in two community associations, one while I conduct legislative business in Sacramento and the other when I am home in my Senate District in Azusa. I enjoy it because it gives you a greater sense of community, while being able to hear your fellow homeowners’ points of view.

What is the most effective way for residents of community associations to interact with your office regarding legislation or participating in community events?

Individuals who are part of community associations are just like every other Californian; they have the same rights to voice their opinion regarding legislation or new laws.

However, as part of a community association, you are part of a community of individuals that have a collective interest in their homes and well-being. You have an organization that advocates for what’s in your best interest as a homeowner and community member. I recommend you reach out to the district office of the State Senator or State Assemblymember who represents your area. You can visit, call or fax our office to express your thoughts on any state matters. To find the California representative for your area, please visit http:// findyourrep.legislature.ca.gov/.

What additional steps can state and local governments take to increase housing in Southern California?

I believe owning a home is part of the American dream.

However, we must do everything we can to ensure that this dream is available to all Californians. To do that, we must keep housing affordable and continue to build more units to keep up with demand.

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The California State Legislature has taken unprecedented steps to address our current housing crisis by passing a historic package of bills to confront this issue. I believe, first, we must face the fact that our housing costs continue to rise, making it extremely unaffordable for individuals to buy homes or even to pay their rent. Second, I believe the laws we recently passed will help to bring some relief to bring forward more affordable housing and increase the number of housing units California needs for the future.

This is a combined effort between state and local governments to bring forward solutions to the concerns that Californians are facing.

What role do you think community associations can play in addressing housing needs in Los Angeles County?

Community associations know the needs of their residents and communities. Los Angeles County is unique because it not only has desperate housing needs, but also transit and affordability issues. Community associations can advocate on behalf of their homeowners and intimately know the needs of Los Angeles County.

As an optometrist, do you think that there are health benefits to owning a home?

Homeownership is the goal of most Americans. It provides you not only with stability, but also with economic equity.

However, my most immediate health concern related to housing is addressing our chronic homelessness crisis. There are too many individuals who are living on the streets, often due to unforeseen circumstances, with grave medical and mental concerns. If we could be able to properly house and care for these individuals so that they can get back on their feet and become productive members of society, I have no doubt their health will benefit from this as well.

What are your top legislative priorities for 2018?

As chair of the Senate Health Committee and a healthcare provider, I have prioritized increasing the number of insured individuals and improving our overall healthcare system.

Currently, I have a number of bills that help California get to universal care, including SB 1255 which gives money toward state subsidies so Californians can buy health insurance, and other bills that ban junk insurance in our state, which is SB 910. On top of that, I am continuing to emphasize our need for a more robust K-12 and higher educational system and combatting against any federal efforts to weaken our state’s remarkable progress.

Louie Brown is our Legislative Advocate for CAI’s California Legislative Action Committee and may be reached at lbrown@kscsacramento.com.

CAI-Greater Los Angeles Chapter

Our Thanks to CAI-CLAC 2018 Contributors January 1 – May 31

Goal: $24,321 78%

of goal

as of 05/31/18 $19,086

100 Marina Shores HOA 101 Ocean Condominium HOA 118 Wadsworth Ave. HOA 446 San Vicente HOA 515 San Vicente HOA 909 El Centro, Inc. 914 Lincoln Blvd. HOA 948 20th Street HOA 1030 3rd Street, Inc. 1242 Berkeley Street HOA 1715 California Ave HOA 1835 7th Street HOA 2050 Artesia HOA 2641 4th Street HOA 4424 Whitsett Avenue HOA 4820 Bellflower HOA 11767 Sunset Blvd. Association 15206 Burbank Blvd. HOA Adams Stirling PLC Armour Lane Condominium Avis HOA Avocado Glen HOA Beaumont Tashjian Berding & Weil, LLP Berg Insurance Agency Beven & Brock Bodger Park Condominiums HOA Bougainvillea Townhomes HOA Budlong Villas HOA, Inc.

Cardiff Court HOA, Inc. Casa de Suenos CA Casa De Valley View OA, Inc. Catalina Plaza HOA Cedar Glen HOA Common Interest Services, Inc. Condominium Administration Co., Inc. Culver Centrale HOA Culver City Gardens (Lincoln Archways) Design Villas HOA Eight on Twenty HOA El Segundo Peppertree HOA Fenton Grant Mayfield Kaneda & Litt, LLP FirstService Residential AAMC® Florwood Estates HOA Gateway Village HOA Gorham Park HOA Hermosa surf Condos, Inc. Hillcrest Meadows HOA, Inc. Hillcrest Rolling Hills HOA, Inc. Hopi HOA Idaho Villas HOA Irena Vista OA Kasdan LippSmith Weber Turner, LLP Kelton Arms COA

Kester Villas HOA Lawford HOA (Hayvenhurst CA) Longfellow Village OA Management Professionals, Inc. AAMC® Marina Village HOA McKenzie Rhody, LLP Mira Verde HOA Monterey Pines HOA Oakbridge HOA Oak Hill Condominium HOA Ocean West HOA Pacific Colony HOA Pacific View Condominiums HOA Park Crest HOA PCW Contracting Services Polynesian OA Rancho Glen HOA Roseman Law, APC Ross Morgan & Company, Inc. AAMC® Roxbury Park HOA S. Manhattan Place HOA SAX Insurance Agency Seascape-Redondo HOA, Inc. Silver Spur Court HOA SK Management, LLC South Bay Estates HOA South Hermosa Townhomes HOA

Spencer Estates HOA Sunset Boulevard Association SwedelsonGottlieb Textile Building OA The 555 Evergreen Street HOA The 3219 Colorado Assoc.

The Angels Landing Group 7 Fountains The Vista Pacifica HOA Villa Cordoba HOA VIP Goshen Association Virgil Courts HOA Valencia Management Group AAMC® Vogue Condominium Association Villa Medici HOA W.C. Services Company West Wind Townhomes HOA Westside Townhouses HOA Wilshire Selby Towers East CA, Inc. Windsor Estates COA Wolf, Rifkin, Shapiro, Schulman & Rabkin LLP Woodbury Maintenance Corp.

Yale St. HOA

What is CLAC? The California Legislative Action Committee (CLAC) is a volunteer committee of the Community Associations Institute (CAI) consisting of homeowners and professionals serving community associations. CAI is the largest advocacy organization in America dedicated to monitoring legislation, educating elected state lawmakers, and protecting the interests of those living in community associations in California.

About the Organization  Is a non-profit, non-partisan committee composed of two Delegates and one Liaison from each of the eight CAI California chapters.  R epresents over 13 million homeowners and property owners in more than 50,000 associations throughout California.  Comprises association homeowners, board members and the professional business partners that service them.  Is NOT a PAC (Political Action Committee) and makes no financial campaign contributions.

Turning Common Interests Into Common Ground

General Legal Counsel Governing Document Amendments Legal Opinions Contracts Dispute Resolution Civil Litigation Enforcement Insurance Coverage/ Bad Faith Construction

 Depends solely on the donations of the community associations, their boards of directors and those who serve HOA members.

Assessment Collections

CLAC’s Mission

866.788.9998 HOAattorneys.com

To safeguard and improve the community association lifestyle and property values by advocating a reasonable balance between state statutory requirements and the ability and authority of individual homeowners to govern themselves through their community associations.

CAI-Greater Los Angeles Chapter

July/August 2018 | www.cai-glac.org 27

group we are a power. We are a voice that should be heard. Being part of that greater voice was a highlight of the week.

The actual Conference portion of the event started for me at the Welcome Reception on Wednesday evening. This was the first opportunity that Business Partners formally opened their exhibits and mingled with Community Managers and Board Members. The event included appetizers and drinks and gave the attendees a quick introduction to the exhibit hall floor.

Highlights of the CAI National Conference in Washington D.C.

By Natalie Stewart

D

uring the early part of May 2018, I was lucky enough to attend the CAI National Conference in Washington D.C. In addition to exhibiting as a business partner, I was able to participate in the Advocacy Summit coordinated

by CAI National.

With the addition of the Advocacy Summit, the 2018 CAI National Conference was a five-day event with more than 1,200 attendees. The event incorporates Board President Training, Educational Seminars, Business Partner Expo, Award Ceremonies, and the presentation of the PCAM® designation to new designees nationwide.

The week kicked off with a full day on Capitol Hill to meet with elected officials to discuss key issues that affect community associations on a national level. The issues included: FEMA: Equitable treatment for disaster relief within Community Associations.

NFIP Insurance: Advocating for the Senate to reauthorize H.R. 2874, the 21st Century Flood Reform Act. This bill ensures that flood insurance is available and affordable to homeowners and HOA’s.

FHA Condominium Certifications: Current FHA guidelines regarding Condominium Certifications are extremely restrictive, proposed changes are stalled and we would like assistance pushing them through.

Meeting the legislators and their staff on Capitol Hill is an incredibly educational experience. The simple fact that we—as constituents—actually do have a voice is empowering. Knowing that we were speaking on behalf of more than 55 million homeowners in the United States is almost overwhelming. It was also extremely enlightening to speak, and share experiences with other CAI members from other States. All too often we get caught up in the “little stuff” affecting us directly and we don’t realize it’s also affecting millions of other people as well. As a collective

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www.cai-glac.org | July/August 2018

The next morning started bright and early with breakfast served in the exhibit hall and education sessions starting at 8:30 a.m. The team at CAI National always does an excellent job of providing education that can benefit a wide range of CID professionals.

Even the most experienced Community Managers and Board Members can benefit from attending these sessions.

As the day progressed, the exhibit hall officially opened and hundreds of CID Managers and Board Members flooded the floor to navigate the booths. As a Business Partner who provides a national service, I find the contacts that I make invaluable.

Similar to other CAI Expos and Tradeshows held in regional and local chapters, Business Partners collect business cards and get valuable face time with potential and existing clients.

During the afternoon there are separate open exchanges for Homeowners, Community Managers, and Business Partners.

These forums provide an opportunity for the various groups to voice their opinions, ask questions, and hear what their national counterparts are dealing with. Naturally, we most often lean on our closest neighbors for the answers without thinking that HOAs in other states may have already come up with a great solution. It’s a wonderful opportunity to learn.

The afternoon continues with more educational sessions, and concludes with the PCAM® Reception, which is held to honor the managers receiving their PCAM® designation. This event is strictly for Community Managers, so I’ve never attended, but I hear it is a lovely hour.

Janet Newcomb, Matt Ober and Natalie Stewart spent a few engaging moments with Congressman Dana Rohrabacher.

CAI-Greater Los Angeles Chapter

CAI-GLAC was very proud to have its membership represented at the PCAM® ceremony by Nels Atha, CMCA®, AMS®, PCAM® (Common Interest Services, Inc.) and Manuel Diaz (Ten Five Sixty Wilshire Condo Association), both officially receiving hard-earned and well-deserved PCAM® designations at the Conference.

The National Conference also includes an elegant Awards Ceremony. Attendees this year looked on as several industry professionals received awards for their service. We were lucky enough to watch Matt Ober, Esq. CCAL (Richardson Ober PC) take the stage to accept the Outstanding Volunteer Service Award. “Yet again, CAI’s volunteers have set the bar very high for those who follow them and continue to add to CAI’s excellent reputation and remarkable achievements over the years,” said CAI Chief Executive Officer Thomas M. Skiba, CAE, in presenting the various awards. “CAI’s success serves as a direct result of our volunteers’ dedication, commitment, vision, and hard work.”

With the week heading to a close, CAI-GLAC hosted a wonderful dinner with many members gathering to recap the week and enjoy a delicious Italian meal with homemade gelato.

Overall, the 2018 CAI National Conference was an opportunity to advocate on behalf of community associations, network with other members, educate myself, and spend time celebrating the achievements of others. I’m already looking forward to 2019, and I hope to see you there!

Natalie Stewart is the president of FHA Review, a third party submission service that specializes in the 2018 VA and FHA condo approval process. She can be reached at natalie@fhareview.com.

CAI National Recognizes Matt Ober

M

att D. Ober, Esq. CCAL received CAI’s Outstanding Volunteer Service Award, which recognizes a member who demonstrates outstanding leadership and long-term dedication to CAI. Presidentelect of the College of Community Association Lawyers (CCAL), Ober is a past president of CAI’s Greater Los Angeles Chapter, a two-time past president of the Greater Inland Empire Chapter, and a member of CAI’s California Legislative Action Committee and CAI’s Government & Public Affairs Committee, among many other endeavors.

For a complete list of honorees and award recipients, including chapter awards, visit www.caionline.org/CAIAnnualAwards.

CAI-Greater Los Angeles Chapter

July/August 2018 | www.cai-glac.org 29

Chapter Receives Member Services Award

Pictured left to right: Tom Skiba (CAI Chief Executive Officer) presenting Joanne Peña (2017 President), Joan Urbaniak (Chapter Executive Director) and Neda Nehouray (President Elect) with the Member Services Award at the CAI National Conference in Washington D.C.

CAI-GLAC was honored at the recent CAI National Conference in Washington D.C., receiving the 2017 Member Services Award in the Very Large Chapter Category for its excellent luncheon program “Find Your Own Home.”

This timely program with Steven Roseman, Esq. (Roseman Law APC), Daryl Scoggins (LAPD) and Raffy Astvasadoorian, Esq. (L.A. City Prosecutor) discussed the homeless dilemma and HOAs.

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www.cai-glac.org | July/August 2018

CAI-Greater Los Angeles Chapter

Promoting From Within ééé By Genese Bynum

T

he most valuable asset to any organization is its people.

Having the right people in the right places keeps the biggest and best companies on the road to success.

What about when you have the right people in positions that do not highlight their strengths, or the right people decide to make a career change? Finding ways to retain and better utilize a company’s high-performing associates is a great way to keep turnover to a minimum, increase morale, encourage loyalty and save the recruiter’s time spent searching for candidates externally. Internal recruitment can also be more cost-effective since there are no recruiting fees, less training and onboarding required and no referral bonuses to pay out. By continuously offering promotional roles to internal associates, organizations nurture a sense of loyalty, engagement and long-term satisfaction by allowing growth from within. When an associate is looking to make a more significant change, while there may be a learning curve to deal with during the transition, the organization is simultaneously demonstrating its commitment to the associate’s career development.

Many times, employers underestimate the time it takes for external associates to get up to speed. When an associate is promoted into a role at an organization where they have already had a chance to understand the culture, environment, policies and other company-specific nuances, they have a better chance at being successful in their new role. They can focus all of their attention on mastering the new role instead of trying to understand their new job duties in addition to getting to know the company When associates are looking for higher level positions, either in the same department or general area, the transitions can be relatively seamless.

CAI-Greater Los Angeles Chapter

Not only does this give the high potential associates a head start, but other associates are able to witness the growth and development of their fellow associates. As other employees see hard work being recognized, they may see a future with the organization and be motivated to pursue advanced opportunities within as well. Being witness to internal promotions can also influence other associates to further develop their skills or seek additional training or education so that they are equipped to take on more challenging roles as they come up within the organization.

Choosing external candidates for roles can upset the company culture which can lead to breakdowns in team cohesion and efficiency. Internal promotions are a much better way to develop and nurture teams within the current company culture. Promoting from within gives the organization the added advantage of already being familiar with the associate and having a good evaluation of the associate’s strengths and weaknesses regarding performance. When considering external candidates for openings, there’s always the risk that someone who appears ideal during the interview process may be a poor fit once on the job.

As the company grows and creates new roles to handle the additional workload, it is critical to keep in mind the advantages of succession planning by promoting from within.

Simply taking a close look at the talent and skillsets that currently exist within the organization can help design a plan that helps honor the people who work tirelessly for the company’s success day after day. This means lower associate turnover and a higher satisfaction rate, both of which are always good for business.

Genese Bynum is responsible for several areas in the human resources department at FirstService Residential in Irvine. She can be reached at genese.bynum@ fsresidential.com.

July/August 2018 | www.cai-glac.org 31

HAPPY

45th Anniversary Past Chapter Presidents share memories.

In the early 2000’s, the Chapter had struggled.

We had been through a few Executive Directors, and the Chapter was not growing and was insolvent. I had just finished in 2003 working with Ross Feinberg to create the California Law Course for CID Managers, and followed Dick Pruess, our wonderful 2003 President, with a little trepidation. I will never forget a board meeting in my office in 2002, Dick Pruess, Joanne Peña, David Bethany, and other Chapter Directors were present. Who would agree to be our President in 2003? We were really struggling. Dick agreed to be 2003 President, if I agreed to serve in 2004, and Joanne agreed to follow me in 2005 (and yes, she recently served another tour of duty! Good for her, and the Chapter!).

MVI proved to be a wonderful step for the organization, and in a twist of irony, I found myself President of the National Organization in 2016 as the Board of Trustees turned again to focus on membership and an increased emphasis on the homeowner component of CAI’s membership base.

I will always treasure my years on the Chapter Board, and the great memories and friendships developed during that time.

However, I continue to believe in the amazing potential of this Chapter, and that its best days are still ahead.

2004 CAI-GLAC President Kelly G. Richardson, Esq. CCAL, Richardson Ober PC

The national office (then located in Alexandria, Virginia) was very supportive of our Chapter. Dawn Thier (now Dawn Bauman) made several trips to planning meetings to help us get motivated and moving in the right direction. Tom Skiba also made at least one trip in the early 2000’s to meet with the L.A. Board in my office.

Several amazing things happened in 2004 and the biggest was hiring Joan Urbaniak as Executive Director later in the year. Joan had been working with the Greater Inland Empire Chapter, which then was smaller, and was doing a great job there growing that Chapter. We worried about harming our sister Chapter, but everything worked out great. Joan continued to work part-time for the Chapter to make sure they were covered, and they ultimately hired DJ Conlon, who is still there today. 2004 turned out to be a great year of progress with some other major milestones as well.

2004 was also a year of transition for CAI nationally, as CAI was rolling out the Member Value Initiative (MVI), a restructuring of CAI membership. The California Chapters had been concerned, even frightened, about the impact of MVI. Tom Skiba made several trips to California to meet with all the Chapter leaders and Executive Directors. We all came to accept that MVI would work out okay, and at the end of one of the statewide leadership meetings with Tom, Joan Urbaniak turned to me and said, “Wouldn’t it be great if this statewide unity could continue?” That remark sparked my proposal to create what is now called the California Legal Forum, our annual conference. In 2017 it was exciting to see Florida follow California’s example, and hold their first statewide law seminar.

32

www.cai-glac.org | July/August 2018

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CAI-Greater Los Angeles Chapter

To Thrive —

to grow vigorously-to progress toward or realize a goal despite or because of circumstances.

In 2007, the Greater Los Angeles Chapter was beginning anew. My partner Ross Feinberg was the CAI National President, and I was lucky enough to have been elected president of CAI-GLAC that same year. Although, as a Chapter, we were excited about the upcoming year, we were navigating through a tough period. Membership was stagnate, if not declining, and we had very little money. We needed help.

However, my fellow board members and I had a plan in play. It started two years prior to my presidency. We decided to hire Ms. Joan Urbaniak. With Joan’s help, high-energy and direction, we were able to implement a series of events to propel the Chapter into what it is today—one of the best chapters in the nation.

The platform that year was to implement a Five Step Program for chapter success, based upon education, vendor and manager coordination, financial health, legislation and community service.

The Board and Joan felt strongly about the Chapter giving back. Some philanthropic endeavors that year included:

Operation School Bell, Well Suited and the Spark of Love Toy Drive, where Joan and various members of the Outreach Committee were featured on KABC television during the annual December toy drive.

Some of the best times we had that year were at the annual golf tournament held at the Mountain Gate Country Club and Wine the Night Away at the Portofino Hotel in Redondo Beach.

But, the coup de grâce was Casino Night at the Sportsmen’s Lodge (is that place still around?). The theme was Hot Havana Nights! Members of the Social Committee provided an upbeat fun atmosphere and participated in the floor show entertainment. I think that evening changed the Chapter forever. Seeing the membership come together that evening turned many members from sideline observers to participants.

The Chapter won the National Member Services Award for our unique event.

The Greater Los Angeles Chapter has surpassed every goal we had set out to accomplish. The Chapter has continued giving back, and of course certainly is continuing to Thrive.

Chapter President 2007 Charles R. Fenton, Esq. Fenton Grant Mayfield Kaneda & Litt, LLP

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CAI-Greater Los Angeles Chapter

July/August 2018 | www.cai-glac.org 33

welcome

New CAI-glac Members! as of May 31, 2018

BUSINESS PROFESSIONALS Green Valley Tree Care McKowskis Maintenance Systems, Inc. Servpro of Encino/Sherman Oaks/ Studio City/Valley Village Riley Pasek Canty LLP Tree Pros, Inc.

RECRUITER CAI National CAI National CAI National CAI National CAI National

COMMUNITY ASSOCIATIONS Golden Palms Owners Association Karen Kokowicz, CCAM®, CMCA®, AMS®, PCAM® Park Northridge Condominium Owners Assn.

Norma Gonzalez, CMCA® COMMUNITY MANAGERS Carl Brown Community Association Specialists, Inc. Michelle Corns Valencia Management Group AAMC Denise Duvall PMP Management AAMC Yamille Illidge Riviera Property Management Linda Sanchez Ross Morgan & Company, Inc. AAMC

Barry Tropp PMP Management AAMC Rebekah Williams PMP Management AAMC Krystal Yager Baldwin Real Estate Management

Jennifer Flores Jennifer Flores Janna Havener, CCAM

COMMUNITY ASSOCIATION LEADERS Linda Clarke Laura Evens Cheryl Perkins David Vossler

CAI National Robin Choppé, CMCA® CAI National CAI National

Connie Vohden, CMCA®, AMS®, PCAM® Ruth Moffitt, CMCA®, AMS®, PCAM® Jennifer Flores Alisher Sabirov Diane Hilliard, CMCA®, AMS®, PCAM®

2018 CAI-GLAC

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IfIfyour joins,you your recruit recruit joins, you goTreasure the can can go the Treasure Chest andChest select and a gift select a gift from from our bounty. our bounty.

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www.cai-glac.org 34

www.cai-glac.org | July/August 2018

CAI-Greater Los Angeles Chapter

Our Thanks to Renewing Members!

As of May 31, 2018

BUSINESS PROFESSIONALS Adams Stirling PLC Aeroscopic Environmental, Inc. Alliance Environmental Group, Inc. Allied Trustee Services American Heritage Landscape Association Lien Services Bay Alarm Company Bergeman Group Bethco Builders, Inc. Bilt-Well Roofing Cline Agency Insurance Brokers First Foundation Bank FRESHCO Painters, Inc. Gibbs Giden Locher Turner Senet & Wittbrodt, LLP HOA Insurance Specialists Kevin Davis Insurance Services KONE, Inc. Law Offices of Jeanne McDonald McCaffery Reserve Consulting Nu Air Services, Inc. Owens, Moskowitz and Associates, Inc.

Porter & Lasiewicz, CPAs Precision Painting Voelker Construction & Painting Three Phase Electric COMMUNITY ASSOCIATIONS Bordeaux HOA Century Hill Association, Inc. New Horizons-South Bay Association Renaissance HOA Rockpointe HOA Trade Winds 53433 HOA Village Palos Verdes HOA COMMUNITY MANAGEMENT COMPANIES Classic Property Management, Inc. HOA Management of Santa Clarita Management Professionals, Inc. COMMUNITY MANAGERS Helen Cook, CMCA®, AMS® HOA Organizers, Inc. Marcia Coppola, CMCA®, AMS® HOA Organizers, Inc.

Richard Egan, CCAM®, CMCA®, AMS®, PCAM® Kelle Ellerbroek, CMCA® Horizon Management Company AAMC Vanda Hembree, CMCA® Valley Association Management Inc. Jennifer Knauff, CCAM®, CMCA® Campus view Condo HOA Sharon Levine, CMCA® Horizon Management Company AAMC Angelique Madrigal Ross Morgan & Company Inc. AAMC Matthew Nelson, CMCA® Horizon Management Company AAMC Alyson Pourat HOA Organizers, Inc. Matthew Quinn, CMCA® Doheny West Towers HOA Jose Rivas Hollywood Versailles Tower HOA Tracy Robinson, CCAM® Market Lofts HOA

Alex Roman, AMS® Los Feliz Towers HOA Melissa Rothe, CMCA®, AMS®, PCAM® The Century POA Gina Sesto, AMS® Horizon Management Company AAMC Cynthia Sewell, CMCA® Bartlein & Company, Inc. Cheryle Stites, CMCA® Bali Management Group Sharon Van Wey Mountain Garden Homes Inc. COMMUNITY ASSOCIATION LEADERS John Debord Virginia Kemp Maria Zarro

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July/August 2018 | www.cai-glac.org 35

2018 CALENDAR OF EVENTS JUNE 06 Managers Only Breakfast Workshop – 9:00 a.m.

Blair House, 10490 Wilshire Blvd., Los Angeles, CA 90024 07-08 M-205 PMDP Course – Risk Management

Sheraton Gateway, 6101 W. Century Blvd., Los Angeles, CA 90045 20 South Bay Luncheon Program for HOA Boards and Managers – 11:30 a.m.

Photo by Paul Hanaoka on Unsplash

Advertisers Index 9 Association Reserves, Inc.

11 Pacific Western Bank

27 Beaumont Tashjian

36 Poindexter & Company, CPAs

12 Cline Agency Insurance Brokers

9 Popular Association Banking

13 Critter Busters, Inc.

15 R.W. Stein Painting, Inc.

35 Ferris Painting, Inc.

13 Reserve Studies Inc.

34 Fireplace Solutions The Chimney Sweeper

7 Sandra Macdonald Insurance

5 LB Property Management 35 Mutual of Omaha Bank/ CondoCerts 32 Pacific Utility Audit

33 Precision Painting

16 Select Painting & Construction 30 Steven G. Segal Insurance Agency, Inc. 9 SwedelsonGottlieb 33 Witkin & Neal, Inc.

DoubleTree by Hilton Torrance-South Bay, 21333 Hawthorne Blvd., Torrance, CA 90503

22 Chapter Board of Directors Meeting – 8:30 a.m.

Chapter Office, Glendale

JULY 18 SF Valley Luncheon Program for HOA Boards and Managers – 11:30 a.m.

Hilton Woodland Hills, 6360 Canoga Ave., Woodland Hills, CA 91367

20 Chapter Board of Directors Meeting – 8:30 a.m.

Location TBD 21 Essentials of Community Leadership Workshop – 8:15 a.m.

SummerWind HOA, 2800 Plaza Del Amo, Torrance, CA 90503 24

Long Beach Educational Program for HOA Boards – 5:30 p.m.

Renaissance Long Beach Hotel, 111 E. Ocean Blvd., Long Beach, CA 90802

25 Valencia Educational Breakfast for HOA Boards and Managers – 8:30 a.m.

Hyatt Regency Valencia, 24500 Town Center Drive, Valencia, CA 91355

27 “Mix It Up” Mixology and Game Night – 5:30 p.m.

CenterPointe Club, 6200 Playa Vista Dr., Playa Vista, CA 90094

August 01 San Gabriel Valley Evening Program – 5:30 p.m.

Pasadena Senior Center, Pasadena

Advertising Information Dimensions & Rates:

Artwork must not exceed the exact dimensions of that size ad.

For more information, call the Chapter office: 818-500-8636.

Ad Size

Ad Dimensions

Members

Non-Members

⅛ page

3½" wide x 2" high (Horizontal)

$200

$400

¼ page

3½" wide x 4¾" high (Vertical)

$300

$600

½ page

7½" wide x 4¾" high (Horizontal)

$425

$850

Full Page

7½" wide x 9.75" high (Vertical)

$800

$1,400

Payment: Rates are subject to change without notice. By credit card, check or cash.

Minimum three-insertion contract. Rates subject to change without notice.

Advertising Sales: Please contact the Chapter office for advertising specifications and deadline information at: 818-500-8636.

11 Wine Night – 4:00 p.m.

Central Park at Playa Vista 17 Chapter Board of Directors Meeting – 8:30 a.m.

Chapter Office, Glendale 22 Skirball Luncheon Program for HOA Boards and Managers – 11:30 a.m.

Skirball Cultural Center, 2701 N. Sepulveda Blvd., Los Angeles 90049

September 15

Essentials of Community Leadership Workshop – 8:15 a.m.

Location TBD

22 Chapter Board of Directors Meeting & Strategic Planning – 8:30 a.m.

Location TBD

26 Downtown Luncheon Program for HOA Boards and Managers & Annual Meeting – 11:30 a.m.

Millennium Biltmore Hotel, 506 S. Grand Ave., Los Angeles, 90071

Events subject to change, see website for possible updates.

36

www.cai-glac.org | July/August 2018

CAI-Greater Los Angeles Chapter

A Magical Wine Evening in Central Park C AI-GL AC WIne TAsTInG & LIGhT Me AL

August 11, 2018 4:00 – 8:00 p.m.

Central Park at Playa Vista

12045 Waterfront Drive • Playa Vista, CA 90094

$75 per person Casual Attire

SPonSorS BeSt of CLASS

Horizon Management Company AAMC SommeLIer

WIne SteWArd

Cordon BLeu

LandCare Naumann Law Firm PC SKY Painting

SouvenIr PhotoS

Berding & Weil LLP

WIne GLASSeS

Silicon Beach Insurance Services

Steven G. Segal Insurance Agency, Inc. ProTec Building Services Nu Air Services, Inc. Guard-Systems Inc.

nAPkInS

CenterPIeCeS deSSert

Fenton Grant Mayfield Kaneda & Litt, LLP

Net proceeds to benefit the California Legislative Action Committee.

Sign up now at CAI-GLAC.org

CAI-GLAC

PRSRt StD U.S. Postage

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Order copies online at: www.cai-glac.org.

Online Learning for Community Association Boards and Managers!

Have you just been elected to your board of directors or are contemplating running for a board seat? You can now access our Community Leadership Series online by subject.

Learn the basics that you need to govern your community association more effectively and efficiently — anywhere at your own pace and time.

From the time you register online, you will have two weeks to view the class.

If you are unable to finish it in one sitting, you can log back in anytime within the two-week period through your account in the Members Only area.

Classes are available to CAI-GLAC members and non-members. $25 for chapter members • $35 for non-members

Modules Online Fiduciary Duties and Responsibilities Steven A. Roseman, Esq., Roseman & Associates, APC Rules and Regulations: Adoption & Enforcement Kelly G. Richardson, Esq. CCAL, Richardson Harman Ober, PC Reserve Studies Les Weinberg, RS, MBA, Reserve Studies Inc. Insurance Issues for Common Interest Developments Kimberly Lilley, CMCA®, CIRMS™ , Berg Insurance Agency, Inc

Learn more and register now at www.cai-glac.org.