E-Newsletter August 2010
Dear Clients, I hope you are all well and maintaining healthy, beautiful smiles! We have some great news to tell you this month, including our decision to become a WiFi practice! Thatâ€™s right, you can now browse the net on your phone or laptop while you are here, completely free of charge. Also, donâ€™t miss out on the latest news this month! More info can be found in this newsletter and also on our website: www.cahilldentalcare.co.uk.
You can also catch up with all the latest news and offers on Facebook! Add us as your friend on: Cahill Dental Care Centre | Facebook
Until your next appointment,
Dr Michael Cahill.
Amanda Brown Dawn Farnworth Susan Brown Vanessa and Simon
for referring new clients to us!
Congratulations on Your new smile Debra!
Every month, our Hygienist Colin will be asking you a couple of difficult questions for you to figure out. The first person to contact us with the answer to either one or both questions will be the winner of a lovely bottle of champagne!
Question 1: What is the name given to the small disc of paper created when a hole-punch is used? To enter either or both competitions, please email your answer(s) to: email@example.com
Question 2: If you were osculating, what would you be doing?
Over the next 5 issues, we will be posting a photo of a pet belonging to one of our staff members. If you place the pet to the correct staff member then you will win a prize! Name: Winter Nicknames: Wince, Winter-bum Age: 4 Hobbies: Causing mass destruction and snuggling a) Toni
Toni is 26 years young on 14th August! Have a good one Toni! To all of our patients who are also celebrating their birthday this month, we wish you a very happy birthday and hope you like our card!
We are now a Wi-Fi Practice! If you want free internet access when visiting the practice, ask Barbara at Reception for the password!
We are now a registered â€œGreen Achieverâ€? Practice! We have taken the first steps to becoming an environmentally-friendly dental practice. We have been working hard to achieve this and intend to carry on doing as much as we can to reduce our impact on the environment!
Cahill Dental Care Centre Failed and Cancelled Appointments Policy At our Practice we will endeavour to manage our appointments system to avoid delays in appointment times and minimise loss of surgery time through cancellations and failed appointments.
In our Practice we: Communicate with patients in a courteous, friendly, professional manner. Make sure that patients receive full information about our services, their treatment and the fees involved. Provide advice and treatment outside normal surgery hours where necessary. Refer patients for further professional advice and treatment where appropriate.
In our Practice we will: Manage our appointments system so that treatment appointments will be available no more than 2 weeks ahead. Ensure that patients should have to wait no longer than 5 minutes after their scheduled appointment time to be seen. Where there is further delay, we will explain the reasons. Remind patients of their appointment by letter, phone, email or text. Monitor our waiting times for (i) treatment and (ii) booking appointments. Provide as much notice as possible when appointments have to be changed or cancelled and explain the reasons. Advise patients if there is a change of dentist.
In return, we would like you to: Participate in your dental treatment, particularly any advice about prevention and diet that we have asked you to continue at home. Arrive on time for your appointment. Give the Practice at least 48 hours notice if you are unable to keep your appointment. Accept that we will charge for missed appointments where we have not been notified and a cancellation with less than 48 hours notice which is not an emergency. Advise us of any changes to your contact details (address, telephone numbers and email) to help us keep our records up to date and ensure that we are able to contact you.
We have attached a survey onto this email and we would be grateful if you could spare 5 minutes of your time to complete it and send it back to us. The purpose of the survey is to find out how we can improve your experience with us and also what we can do to improve your membership benefits. Please forward the survey to: firstname.lastname@example.org. Thanks!