CabBerra 32

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The Official Newsletter of Aerial Capital Group Ltd Issue Thirty-Two August/September 2015

PLEASE LEAVE ME IN THE CAR FOR OTHERS TO READ.


Spring Has Sprung And It’s Time To Check Your Taxi Air-Conditioning Make sure it is in tip top condition to ensure the comfort and health of both drivers and passengers during the hot summer months.


TABLE OF CONTENTS ISSUE #32 AUGUST/SEPTEMBER 2015 FLEET NEWS

2

MEET TODD

3

CTIA NEWS

4

5

6

SEPTEMBER MAIN EVENT

7

FLORIADE MAP 2015

9

EVENTS SEPTEMBER

SOCIAL MEDIA HOUSE RULES

DRIVER POINTS

10

AMBASSADOR DRIVERS

11

OUT & ABOUT

12

For any enquiries regarding the CabBerra magazine, please call 02 6126 1696 or email marketing@aerialcapitalgroup.com.au


FLEET NEWS

Accepting the need to get a move on!

After missing a month due to the production of the special danger edition of CabBerra it’s good to get back to the monthly Fleet News column. In this month’s edition we will talk about uniforms, driver ratings and the importance of moving immediately to a booking after accepting it. Once every couple of months I seem to find myself writing about uniforms and why they are important. This month I wanted to talk about a new trend that we are seeing a lot. This is the trend of drivers wearing long sleeve T-shirts underneath CTIA short sleeve shirts. All drivers should be aware that any drivers undertaking this practice will be considered out of uniform and will face action in line with Aerial By-Laws. It is both untidy and unprofessional. Should you wish to wear a T-shirt underneath a CTIA shirt you are required to wear a long sleeve CTIA shirt. If you are wearing a short sleeve CTIA shirt and are finding it hard to handle the cold Canberra winter then pop by the Aerial shop to purchase a jacket or jumper. Moving onto the driver rating system which has now been in place for three months. For those drivers who may have missed the May edition of Fleet News, customers who have booked their taxi through an Aerial based website or through the mobile web app are now able to rate their driver after travelling in the taxi. So far 80% of the ratings are positive which is a reflection of the hard work drivers have been putting into customer service. However it should be mentioned that we are averaging about three negative driver ratings a week. Customers giving these negative ratings have made it pretty clear to us that they want clean taxis, well presented drivers and offers of assistance. The high positive ratings show that the majority of the drivers are doing this. The challenge is for all drivers to provide the same 02 - CABBERRA THIRTY-two

high level of customer service that they expect. Finally in recent weeks those who have been driving would have seen messages on the system asking drivers to please move immediately to the pickup address after accepting a booking. Recently we have received an increased number of reports of drivers accepting bookings from the system but then taking 10-15 minutes before moving towards the pickup address. This often results in customer call-backs, customers being late for appointments or flights, and undue stress for the passenger. It also gives the passenger the impression that there is a shortage of taxis when the truth is the driver has accepted the job early and failed to move directly to the pickup address. This is more prevalent when the driver is at his home. Flat batteries or car won’t start is not an accepted excuse unless the driver has advised the Base immediately that there is a problem. In this case the job would usually be re-dispatched to another car. Over the coming months the taxi industry is expected to be challenged by ridesharing apps which dispatch work to the closest car via GPS. This provides a better result for customers but could be considered not so great for drivers. These applications dispatch in this way because the average pickup times are greatly reduced. The quicker customers are picked up the happier they will be. So those drivers who are failing to move directly to the pickup after accepting a job are leaving paying customers waiting extended periods of time. Don’t give the customers a reason to try another booking service. It will ultimately mean less money in your pocket. That’s all for this edition of Fleet News. Stay safe and we will see you a rank sometime soon. facebook.com/AerialCG


Todd is a Lions Hearing Dog and along with his owner Therese has worked for Aerial Capital Group since May 2010. Todd is a Wire Fox Terrier cross and is 7 years old. Todd was rescued from the Adelaide RSPCA pound by the Lions Hearing Dog organization, tested and found to be smarter than some humans. 8 Months and $30,000 later Todd was a fully qualified Hearing dog and a valuable member of our team along with his master Therese.

Want to know more?? Then keep watching as more is coming soon.


CANBERRA TAXI INDUSTRY ASSOCIATION

CTIA NEWS There has been much said and written about the possible entry into Canberra of Uber and its uberX platform and its possible effects on the taxi industry. More will be said in the next few weeks.

what it was in 2013 when the number of surrendered licences reached fiftyone. The Canberra economy is not booming, but hopefully it has bottomed out.

However, maybe it’s about time something else is discussed, especially as spring (and Floriade) is in the air.

Thirdly, service delivery is probably the best in Australia with an average pick-up time for a booking not much over five minutes, and it appears that the fleet could handle a good deal more bookings without affecting service delivery.

I recently asked a taxi driver if he was having a good day and he said, “ I am always having a good day. I woke up this morning, I have a roof over my head, I had breakfast, and I have a job.” That’s the sort of taxi driver who gives us all a good name, our city and everyone in the taxi business. The Floriade season is one of those times when most people feel pretty good and hopeful and a time when Canberra’s taxi drivers have the opportunity to make many others feel the same. It is also a time when Canberra usually looks pretty good. It is a great time for taxi drivers and all Canberrans to show a friendly face to each other and to visitors. There are a few other things that should help those in the Canberra taxi industry to feel good about themselves. Firstly, the Canberra Airport is reasonably happy with the service being supplied at the Airport taxi rank.

Fourthly, the uptake of the Book & Track web based app is slowly growing and providing excellent service to our customers. Our new app, CanCab will prove to be more effective, and further app improvements are on the way. Our apps enable the customer to appraise their driver and so far the satisfaction level has been most pleasing. Fifthly, the Canberra taxi fleet has never looked better, and nothing impresses a taxi passenger more than a clean, on-time taxi driven by a pleasant, uniformed driver. So all the talking about unfairness and consequences of an Uber entry into the Canberra taxi market, may or may not be convincing. The most convincing arguments are won by actions and by simply by doing their job well, Canberra’s taxi drivers are in a position to be the best negotiators and the best promoters of the local industry. Most are doing that now, so please keep up the good work. Please promote the newest app.

Secondly, the number of trips per taxi per day is up almost three trips on

04 - CABBERRA THIRTY-two

facebook.com/AerialCG


SEPTEMBER 2015 Advance Democracy: Polifemy & The Renaissance Men

06/09/2015

High Court of Australia, Public Hall, Level 2

Selby & Friends - Antilogy

07/09/2015

James O. Fairfax Theatre, National Gallery of Australia

The Distant Warriors

09/09/2015 to 19/09/2015

Canberra Glassworks

Gayby Baby: Screening and Filmmaker Q&A

10/09/2015

Palace Electric Cinema

Cranky Bear

11/09/2015 to 12/09/2015

Canberra Theatre

Night Market Canberra

11/09/2015

Realm Park

Hustle and Scout: Twilight Fashion Market

12/09/2015

Old Bus Depot Building

Olli Mustonen, Bach & Shostakovich

12/09/2015

Llewellyn Hall

Floriade

12/09/2015 to 11/10/2015

Commonwealth Park

Tuliptop Gardens Festival, The

12/09/2015 to 11/10/2015

The Tuliptop Gardens

Neil Murray

12/09/2015

The Street Theatre

Capital Carnage vs Sydney City Smash & Rogue Scholars vs S2D2 The Empire

12/09/2015

Southern Cross Basketball Stadium

Gunning Fireworks Festival 2015

12/09/2015

Gunning Showground

SAFIA

12/09/2015

ANU Union Bar, Australian National University

Night's Caressing Grip - art song recital

13/09/2015

Wesley Music Centre

Stromlo Sprint Duathlon

13/09/2015

Stromlo Forest Park

Bijou: A Cabaret of Secrets and Seduction

16/09/2015 to 20/09/2015

The Street Theatre

Joan Baez

17/09/2015

Royal Theatre, Canberra Convention Centre

Night at the Museum: Chance

18/09/2015

National Museum of Australia

Joe Chindamo and Zoe Black: The Goldberg Inventions

18/09/2015

Llewellyn Hall, ANU School of Music

Our Place - Belco 50

19/09/2015

Belconnen Arts Centre

Breakfast with the Birds

19/09/2015 to 11/10/2015

Australian National Botanic Gardens

Windows to the World

19/09/2015 to 11/10/2015

Different Embassies and High Commissions

Lasers Can Do Anything

19/09/2015

The Shine Dome

Canberra Botanical 2015

19/09/2015 to 04/10/2015

Nishi Gallery

The Confidence Man

20/09/2015

The Street Theatre

Old Bus Depot Markets - Green Savvy Sunday

20/09/2015

Old Bus Depot Markets

ACT Legislative Assembly Open Day

20/09/2015

ACT Legislative Assembly

Australian Cool Climate Wine Show

21/09/2015 to 26/09/2015

Murrumbateman Recreation Grounds

Discovery of Korea 2015: K-Fashion – Hanbok Showcase

22/09/2015

Llewellyn Hall

ASOC Spring Exhibition 2015

23/09/2015 to 27/09/2015

Albert Hall

Floriade NightFest

23/09/2015 to 27/09/2015

Commonwealth Park

But Wait There's More

23/09/2015 to 26/09/2015

Canberra Theatre Centre

Mt Stromlo Observatory September Public Night

25/09/2015

Mt. Stromlo Observatory

Handmade Market September 2015

26/09/2015 to 27/09/2015

Exhibition park in Canberra (EPIC)

ACT Duathlon Championships

27/09/2015

Rond Terraces

Rockwiz Live! Salutes the ARIA Hall of Fame

30/09/2015

Llewellyn Hall



FLORIADE 2015

FLORIADE Week 1 – Stories Saturday 12 September – Sunday 20 September Week one of Floriade explores the topics of food, art, culture, music and fashion, and the stories these aspects of our lives tell. Be transported through the decades with the floral fashion design competition, Horti-couture, welcome our newest residents at Australian Citizenship Ceremonies and learn from the fascinating Churchill Fellowship recipients. Join the very funny and insightful Gretel Killeen at Floriade on Saturday 19 September and Sunday 20 September. Week 2 – Pride Monday 21 September – Sunday 27 September Our country’s national pride will be on display during week two. In the Inspiration Hub, experience a taste of Canberra’s cultural institutions – who tell the stories of our nation – with interactive demonstrations, workshops and displays. Hear from the respected newspaper columnist, radio host and author, Peter FitzSimons, on Sunday 27 September. Week 3 – Connections Monday 28 September – Sunday 4 October Celebrate the essence of our identity and who we are today as we delve into our family history and cultural practices with the week three theme of connections. Explore our region’s indigenous heritage through dance, art and dreamtime story workshops with Wiradjuri Echoes. See Mark Olive showcase his talent for fusing native food and culture with contemporary lifestyle cooking on Saturday 3 October and Sunday 4 October. Week 4 – Harmony Monday 5 October – Sunday 11 October The final week of Floriade is inspired by the theme of harmony. In The Inspiration Hub see a range of unique artworks inspired by plants and animals, witness painting and sculpture demonstrations and learn about endangered species. Award-winning chef, restaurateur, author and television presenter Karen Martini will showcase her passion for food in The Kitchen Company Tasting Plate on Saturday 10 October.

IMAGE CREDIT: VISIT CANBERRA facebook.com/AerialCG

CABBERRA THIRTY-two - 07




AERIAL DRIVER POINTS

DRIVER POINTS SYSTEM

TERRENCE CLAYTON

INDERJEET SINGH RANJEET SINGH ABDUL QAISRANI

YAU KWONG LUM

SALEEM AKHTAR

MALCOLM FORSYTH

CRAIG ALCOCK

RABIH IBO

AJAY MALIK

GAGANDEEP SINGH

LOI TAN TRUONG

PUNERDEEP SINGH GULYANI

How to earn points? Pickup within 6 minutes = 1 Point | Reject a Job = Minus 1 Point | Recall a Job = Minus 1 Point

10 - CABBERRA THIRTY-two

facebook.com/AerialCG


WELL

AMBASSADOR DRIVERS

DONE! AMBASSADOR DRIVERS

GAGANDEEP SHARMA Your customer called to say thank you for assisting his wife, who was refused entry onto the bus because she had a pram. You had stopped and pick her up, folded the pram and put it in the boot for her. Her husband was very grateful for your kindness and help. Well done Gagandeep, we are so proud of you!

UMER TUFAIL Umer, your customer has contacted us. He is a DVA customer which you took to Sydney. He rang up when he returned to Canberra to say that you could not have been more careful and helpful throughout the entire trip. The customer really appreciated that you identified the issues he was having with his eye sight at the time and offered what was said to be first-class customer service.

How to be an ambassador driver? provide your customers with the best customer service possible and encourage them to write to us to provide positive feedback.

facebook.com/AerialCG

TERRENCE PLENTY Wanted to briefly send a message to Terry\’s management Team. He works for canberra elite in Taxi #135. He went out of his way to help and assist with taking me to Bonner (from Civic) to help find my stolen cell phone. He did not only take me there but also stayed with me for 10 minutes to ensure I was safe. He then brought me back home. I am very grateful to have received his help. You and your team should know and understand you have an excellent cab driver working for you. It is people with Terry’s charisma, personality, humbleness, and willingness to help that continue to make this world a better place! CABBERRA THIRTY-two - 11


OUT AND ABOUT | FLEET INSPECTIONS

SEPTEMBER out & about

AFRIZAL AFRIZAL TX409

MINHTRI TROUNG TX427

KANWAR PAL SINGH TX420

AJAY MALIK TX 424

VIBOL LONG TX309 12 - CABBERRA THIRTY-two

JOSE MANUEL EXPOSITO TX407

JATINDER SINGH TC 3887 facebook.com/AerialCG


OUT AND ABOUT | FLEET INSPECTIONS

GAGANDEEP SIGNH SIDHU TX 410

JAGPREET MAVI TX207

RAJBIR TX210

Do we have a government of reflective regulators that see the long-term picture and aim to shape developing technology according to the law; or do we have a government that allows the rise of corporate juggernauts by letting technology and their wealthy backers trample all over and change our laws? the upcoming decision by the ACT Innovation Review will answer this. ABC Radio National’s Future Tense Program “The rise of the Silicon Valley oligarchs” with Antony Funnell is a must to listen to. It provides eye opening insight into the overarching effect that the ACT Government’s decision will have on our society. Here is an excerpt from the program: “Public discussion about the dramatic rise of UBER is often themed as a titanic struggle between old-fashioned expensive taxi companies and a new digital upstart. UBER usually comes out on top because it’s new, cool and part of the ‘sharing economy’. But legal academic Frank Pasquale offers a very different perspective. Companies like UBER, he says, represent a threat to competitive capitalism. Their modus operandi is to use populist discourse - and vast financial backing from venture capitalists - to ignore laws, overwhelm markets and establish monopolies”. Search for the program title online or visit: http://www.abc.net.au/radio/programitem/pgZaG5Zae6


“It’s not real without the seal”

Protect the future of our industry and fight back against illegal ride-sharing! Join the ‘Grab a Cab!’ campaign and display the seal of approval on your cab to inform your passengers that their journey will be safe and in accordance with all government regulations.

An Australian Taxi Industry Association initiative.

www.grabacab.net.au


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