Cabberra 21

Page 1

ISSUE #21 JULY 2014

CANBERRA ELITE CAVALRY A NEW PARTNERSHIP | PG. 13

FARE INCREASE COMES INTO EFFECT 1ST JULY | PG. 08

CTIA JOB NUMBERS AND THE FUTURE | PG. 04

THE OFFICIAL NEWSLETTER OF AERIAL CAPITAL GROUP LTD


Road Closures at the intersection of Bunda and Binara Streets will occur from Saturday the 28th June at 7.00 am till the 9th August, 2014. During the road closure access to the Casino and Crown Hotel will be via Allara and Binara Streets. See map showing the closure and traffic flows. The existing taxi rank will be moved across the road on the 9th August 2014 when work in the area of the existing taxi rank commences. These arrangements are part of the ongoing extension of the cycle path through Civic.

EARN EARN $600 $600++GST/ GST/ YEAR YEAR ENQUIRE ENQUIRENOW: NOW: STEVE STEVEWIGHTMAN WIGHTMAN 02 9807 2644 02 9807 2644

ROVA Taxi Media has been in operation for more than 12 years, supplying in excess of $2.2 million to owners and operators of taxis throughout Australia each year. ROVA Taxi Media has been in operation for more than 12 years, supplying in excess of $2.2 million to owners and operators of taxis throughout Australia each year. • • ROVA fits & fully maintains struts, modules & panels. ROVA fits & fully maintains struts, modules & panels. • • Our modules and their content meet all Transport Regulations. Our modules and their content meet all Transport Regulations. • • We fit a wide variety of cars. • • Any broken or damaged units are repaired at our cost. We fit a wide variety of cars. Any broken or damaged units are repaired at our cost. • • On roads service means no inconvenience to you. On roads service means no inconvenience to you. • • We source all advertising for display. We source all advertising for display.

www.rova.net.au 02 9807 2644 info@rova.net.au www.rova.net.au 02 9807 2644 info@rova.net.au


WELCOME

CABBERRA TWENTY ONE - 01

ISSUE #21 JULY 2014

AERIAL‘S POINT OF VIEW

FLEET NEWS

02

TRAINING ROOM

03

CTIA 04

EVENTS OF THE MONTH

06

EVENTS 07

Aerial’s taxi operators received a letter recently explaining a new arrangement between Aerial and Canberra Toyota to cut the cost of owning and maintaining a taxi vehicle. Things are moving with the first fully managed new Toyota taxi deal approved. Aerial now has approximately 12% of the fleet running hybrid vehicles. Aerial’s driver point trial has now been in place for over three months and the data collected offers some interesting insight. Points are deducted from drivers for job rejects and job recalls and the driver doing a valid pickup within 6 minutes wins points. After only three months it is good to know that we have drivers, only a few, with a near perfect score. The challenge in designing an effective permanent driver points program will be in setting incentives and penalties to move the majority of the fleet closer to a perfect score. Aerial will consult widely on the various options and circulate a discussion paper before ending the trial. We will discuss the data collected so far with ACT Taxi Directorate staff as a first step. Our Canberra Elite web site has a new driver training video that should be seen by everyone in the taxi industry – “Working with Passengers with Disabilities”. It has been prepared by 13Cabs in Melbourne and is being distributed throughout the Taxi Industry. It contains important customer service messages that everyone in our industry should readily practice, every time.

FARE STICKERS

08

MEET THE DRIVER

09

OUT & ABOUT

10

CANBERRA ELITE CAVALRY

13

COMMENDABLE DRIVERS

14

CANBERRA AIRPORT NOTICE 16

For any enquiries regarding the CabBerra magazine, please give us a call on 02 6126 1696 or email us at marketing@ aerialcapitalgroup.com.au

MARK BRAMSTON Managing Director Aerial Capital Group ltd

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NEWS

02 - CABBERRA TWENTY ONE

FLEET NEWS

With slippery roads, thick fog and freezing temperatures greeting drivers at every turn its official that winter has arrived. These conditions throw up a number of issues for Taxi Drivers. These issues include drivers applying safe driving techniques, delays at the Airport, keeping taxis clean with so much moisture in the air and drivers wearing network approved jackets. When driving in these conditions it’s important that all drivers remember how important it is to adjust driving styles to the conditions. If visibility is low due to fog then adjust speed accordingly and give more room between your taxi and the car in front to allow for sufficient stopping distance in an emergency situation. Delays at the Airport due to fog preventing planes from landing are a real frustration to the taxi industry. It leads to potential customers not catching taxis due to cancellation in travel and drivers getting stuck at the Airport for extensive periods of time without the meter ticking over. The commissionaires are working hard towards making sure the Contact Centre is aware of the situation on the ground at the Airport. This allows the Contact Centre to provide up to date messaging to drivers regarding flight arrivals. As mentioned in previous editions of Cabberra we are finding a number of dirty

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Taxis sitting on ranks around the city. Remember fog does not mean it is going to rain. Once the fog has cleared usually a bright blue sunny day is not far behind. We are finding a lot of dirty taxis sitting at the Airport rank at 2pm in perfect sunny conditions. Remember fog will bring moisture but once cleared will result in mostly clear days. So make sure the taxi is clean at all times. Moving away from issues related to the weather conditions, Aerial wants to congratulate the commissionaires on the praise they have been receiving from customers who are passing through the rank. This creates a great image of the taxi industry. Well done guys! We also wanted to talk about communication between drivers and the Contact Centre. In the past month there have been a few issues between CC staff and drivers. Both groups of workers are working in high pressure jobs with peak and off- peak periods and it is so important that patience and professionalism is displayed at all times. We know as a driver it can be extremely frustrating when a booking is a no show or there are problems with the details on a booking, but please remember that the dispatcher on the other end of the query channel is not the enemy. When speaking

with the dispatcher please remember to speak calmly and clearly. Screaming or yelling over the radio only makes communication harder and increases the stress levels of everyone involved. In closing some of you would have presented to the base recently to have Cabcharge Fareway units installed. Please note that fareway units must be installed in all taxis on the Aerial radio network. Please do your best to cooperate with Aerial workshop staff by meeting appointment times. We understand this is down time for both driver and operator but it will improve the service you will be able to offer to taxi customers. Also taxis have now had their sim cards in their MT data brains changed over from Telstra to Vodafone. A big thank you to all the drivers who took time out to present to the base and have the sim cards swapped over. Good effort by everyone well done! That’s all for this edition of Fleet News. See you on a rank sometime soon. King Cabbie Says “Don’t tailgate. Allow at least two seconds between your vehicle and the one in front, Six seconds in the wet”

JASON SHIELDS


NEWS

CABBERRA TWENTY ONE - 03

TRAINING ROOM Hello all, I have been talking to John who does the majority of our practical assessments for new drivers, and he has passed on to me a method he teaches people for changing lanes when he is teaching defensive driving. He uses the word AMISS, which stands for ahead, mirrors, indicate, shoulder and steer. This is the order you should be doing things to make changing lanes safe. Ahead: Check the road ahead of you to make sure that there is nothing that will make changing lanes dangerous. Before you change lanes maintain a safe distance from the car in front so that when you do a

head check you will be safe if the car slows down. Mirrors: Check all your mirrors for traffic. You should be constantly checking your mirrors while driving to make yourself aware of where other cars are at all times and how fast they are travelling. Indicate: Then indicate to show your intention of changing lanes. Shoulder: Look over your shoulder (head check) quickly to make sure there is no traffic in your blind spot. ALWAYS make sure you do a head check before changing lanes, it is very easy for a car or motorbike to be in your blind spot without you noticing, especially if you are not in the

habit of constantly checking your mirrors. Steer: ONLY after you have done all the above should you start to steer your car into the other lane. A lot of you already do this I imagine but it is good to have it laid out in words so that you can consciously be aware of the procedure to change lanes safely. Take care all,

MICHAEL CLARE

Aerial Capital Group is teaming up with Canberra Toyota to provide a range of Toyota products and services at very competitive prices! Canberra Toyota, have agreed to package the following products as special offers to Aerial’s Taxi Operators: • New (Gold Fleet discounts) and Used car sales, We have had reports of taxi • Vehicle loanongoing financing through Aerial (Operator drivers parking in theto pickup and set down Account deductions approved purchasers); zone at theServicing front of the Canberra Hospital,– Fixed price • Express of all Toyota vehicles Garran. to 500,000 Klms; • Maintenance and repair costs additional to routine service plan; • Tyres, fitting, balancing and safety checks; • Brakes – safety checks and repairs. An express maintenance-servicing timetable is available giving the operator minimal time off road. The above range of offers can be packaged as a “whole of life least cost ownership plan” to reduce the cost of owning and keeping a taxi on the road. All payments to Canberra Toyota can be made via the operator’s Aerial account. Operators interested in learning more about using the above arrangement with Canberra Toyota can talk to Aerial’s staff at the base.

CAPITAL GROUP LIMITED

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CTIA

04 - CABBERRA TWENTY ONE

JOB NUMB3RS AND TH3 FUTUR3 We have just past the halfway mark of 2014, and although taxi business is still very quite, the jobs per car per day appears to have risen by close to one during the month of May. This does not necessarily mean that Canberra is becoming busy. On the contrary, it reflects the drop in the number of active taxis. The excessive number of taxis on the road in 2013, led to the surrender of around 27 taxis (8.5%) that were in the Aerial fleet, so the increase in the number of trips per car per day means that the taxi industry is still treading water. One indicator that the industry is at least treading water is that only a few licences have handed back in the first half of 2014. The rise in trip numbers during May appears to indicate that the presence of parliamentarians in town will continue to bring more work despite the promise of job cuts in the public service. The longer-term outlook should be helped by the increased migration

rate experienced by Canberra during 2013, and hopefully into the future. Of course it is the job of tourism officials to promote Canberra, as is the job of taxi drivers, but the deputy director of Visit Canberra partly attributes last year’s 6100-population increase to the centenary promotions (Canberra Times 20th June). Of course, Canberra cabbies played a part in those promotions.

emerge for some time yet, and the service delivery standard would indicate that any so called “latent demand” has well and truly been drawn out.

Service delivery statistics show that Canberra enjoys a most remarkable performance by its taxi industry. In peak times in May, Canberra Elite taxis picked up 98% of passengers within 20 minutes and 99.6% within thirty; and in off peak times the percentages for 10 and 20 minutes were 89.7% and 99.6% respectively. The targets for the first and second time lapses are 85% and 95%. On top of the outstanding service delivery, at least fifty vehicles in the Canberra taxi fleet have been replaced this year. So the fleet is looking better. So the industry is well placed to handle any increase in work that may

We’re here to look after you 8am to 11pm EVERY DAY! Shop 2, Jolimont Centre, 65 Northbourne Avenue. Canberra City Act 2600. Phone (02) 6161 1133

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CTIA

Many drivers would be aware that a smart phone app supplier has been attempting to establish a foothold in the Canberra taxi industry. Newspaper articles written by journalists who usually display a dismal ignorance of the true facts relating to the taxi industry have from time to time provided these suppliers with free publicity.

CABBERRA TWENTY ONE - 05

job when he already had one. One driver said he receives a bonus for each trip he does through an outside app. Who, then pays for the service? Is it the passenger through a credit card? Does this app ever accept a booking from a passenger who wants to pay cash?

One thing a driver should ask a prospective outside app salesperson, is for a guarantee that any passenger work the app company receives will be dispatched only to a taxi. Uber X, which is attempting to establish itself in Sydney, Melbourne and Brisbane, dispatches work to any driver who attaches to it whether he/she is a taxi driver in a taxi or person in a Mazda 3 looking for an extra dollar, and who has not been required to pay accreditation fees, taxi compulsory third party insurance, or perform the usual taxi driver tests.

What if every driver signed up for one of these apps? Even if all the outside app work was to be dispatched through the local taxi fleet, there would be no more work to share than there is now and drivers who cheat now would accept trip offers when they were engaged, force the passenger to wait longer and deprive other drivers of work to which they were entitled. The latent demand is fully met, so there would be no extra work to share. But if any of the outside app work were to be dispatched to drivers of “non-taxis”, then the taxi industry and its drivers would be the biggest losers.

A driver might think it would be handy to be linked with an outside app so he/she could occasionally pick up an extra job. One fellow, who said he had signed up in Canberra, gave the app away because it often offered him a

Some journalists and finance writers, hung up on the word “competition”, claim outside apps will provide welcome competition to the taxi industry, force down fares and licence values etc. On 31st May, a contributor

to the Canberra Times wrote, “Complaints about performance of the taxi industry are legion … in Canberra …”. Obviously, a lady way out of touch with reality. The reality is, outside phone apps are only attaching themselves to the taxi industry for what they can milk out of it. Where are their plans to provide for people with disabilities? Where is their lost property policy? Where is their guarantee that only licenced taxi drivers in licenced taxis will be offered taxi type work? Canberra Elite has its own increasingly popular web based app, which offers every member of the public the opportunity to make use of one of the best performing taxi services in the country. In both South Australia and the Northern Territory, the governments have legislated against the use of any but taxi group affiliated apps and in Melbourne, drivers performing Uber work are being fined around $1750. Something to think about.

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06 - CABBERRA TWENTY ONE

EVENT OF THE MONTH

CHRISTMAS IN JULY RACE DAY Enjoy a great afternoon of horse racing in the nation’s capital on one of the best tracks in the country at Thoroughbred Park. Free general admission, snack bar, bookies and tote facilities available. Add to the atmosphere by booking into the festive Christmas in July party for the day (charges apply, bookings necessary) Book a table in the members-only Black Opal Room or enjoy superb bar facilities in the Winning Post Bar (open to the public on nonfeature race days). Purchase a members’ day ticket for $15 and enjoy a carvery luncheon in the Black Opal Room. Table bookings $25.

Dates and times: 6 July 2014 Sunday: 12.30pm Contacts: Phone: 02 6204 0000 Fax:

02 6241 5697

Address: Thoroughbred Park Randwick Road Lyneham Canberra ACT 2602

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NEWS

CABBERRA TWENTY ONE - 07

EVENTS - JULY 2014 EVENT

DATE AND TIME

Torque - Freakbikes and related mutations

02/07/2014

The Magic Hour CSO ACTEW Grand Gala: Verdi

04/07/2014 to 06/07/2014 05/07/2014

Dayne Rathbone – Its Me Mandela

05/07/2014

Masterclass with Rowie Dillon: Decadent Desserts and Tremendous Truffles Christmas in July Race Day

LOCATION Questacon Technology Learning Centre The Street Theatre Llewellyn Hall The Playhouse, Canberra Theatre Centre

05/07/2014

ibis Styles Canberra

06/07/2014

Hoffmann Winds/Hoffmann Brass

06/07/2014

Kanga Cup International Youth Football Tournament Masterclass with Rishi Desai: Spice Trail with Black Truffle National Portrait Gallery Portraits on Sunday: Journey into a secret river Discovery Space: Discovery Island Lloyd Cole: Standards

06/07/2014 to 11/07/2014

Thoroughbred Park High Court of Australia, Public Hall, Level 2 Various Venues

06/07/2014

ibis Styles Eagle Hawk

06/07/2014

National Portrait Gallery

7/07/2014 to 18/07/2014 08/07/2014

The Fairies: Jump Jump Star

08/07/2014

Children and Family Programs: Story Time Wayne Brady: It's my line Adult Programs: Portrait learning circle: Kate Grenville by Jenny Sages Soweto Gospel Choir Brumbies v Force

09/07/2014 09/07/2014

National Museum of Australia The Street Theatre The Playhouse, Canberra Theatre Centre National Portrait Gallery Canberra Theatre

10/07/2014

National Portrait Gallery

10/07/2014 11/07/2014

Screening: Quest for country (1993)

12/07/2014 to 09/08/2014

Old Bus Depot Markets - Creative Fibre National Portrait Gallery Book Group Patyegarang

13/07/2014 16/07/2014 17/07/2014 to 19/07/2014

The TEN Tenors

17/07/2014 to 19/07/2014

Canberra Theatre Centre GIO Stadium Liangis Theatre, National Portrait Gallery Old Bus Depot Markets National Portrait Gallery Canberra Theatre Centre The Playhouse, Canberra Theatre Centre

Nexis Accountants and Business Advisers 10 Year Anniversary Race Day ACO - Piano Quintets Jeff Lang: I live a Lot in my head these days Album Launch COZMO P’COZMO Charisma and Magical Mandolins at the High Court National Portrait Gallery Portraits on Sunday: Out of the Shadows: subjects matter Bartleby

18/07/2014

Thoroughbred Park

19/07/2014

Llewellyn Hall

19/07/2014

The Street Theatre

20/07/2014

High Court of Australia, Public Hall, Level 2

20/07/2014

National Portrait Gallery

26/07/2014 to 03/08/2014

The Street Theatre The Playhouse, Canberra Theatre Centre Canberra Theatre Centre National Portrait Gallery GIO Stadium Canberra Theatre Canberra Theatre

Darren Percival - Lovelife

26/07/2014

Wombat Stew National Portrait Gallery: Performance: Winter Canto Canberra Raiders vs South Sydney Rabbitohs Take Me Home - The Musical and Life of John Denver Cirque Mother Africa

26/07/2014 27/07/2014 28/07/2014 28/07/2014 29/07/2014

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FARE INCREASE COMES INTO EFFECT 1ST JULY 2014 See Aerial Reception To Purchase Your New Fare Sticker! You are a passenger in

TAXI CHARGES

FROM JULY 2014

TX

$5.00 FLAGFALL

Your comfort is our concern

NO BOOKING FEE

$52 / HR DETENTION

RATE 1 - $2.00 / Kilometre - To Operate 6AM - 9PM MON -FRI RATE 2 - $2.30 / Kilometre - To Operate 9PM - 6AM MON -FRI All Day SATURDAY, SUNDAY & PUBLIC HOLIDAYS

A smoke free environment

MULTIPLE HIRING - $3.75 FLAG FALL

RATE 3 - $1.50 / Kilometre - To operate 6AM - 9PM MON - FRI RATE 4 - $1.73 / Kilometre - To operate 9PM - 6AM MON - FRI All day SATURDAY, SUNDAY & PUBLIC HOLIDAYS

13 2227

or 02 6126 1600

AIRPORT DEPARTURE TOLL - $3.00 SOILING CHARGE - $50.00 BABY CAPSULE FEE - $5.00 COMMISSIONAIRES SURCHARGE: $1.20 FARE EVASION IS AN OFFENCE: MAX PENALTY $500

ADMINISTRATION: 6126 1500 Registered as: Aerial Capital Group Ltd ACN: 116 825 248

AT THE DRIVER’S REQUEST A DEPOSIT ON THE FARE MUST BE PAID PRIOR TO THE COMMENCEMENT OF A HIRING THE DRIVER MUST THEN ENGAGE THE TAXI METER

You are a passenger in

TX

FROM JULY 2014 $5.00 FLAGFALL

TAXI CHARGES

$11 BOOKING FEE

$52.00 / HR DETENTION

RATE 1 - $2.00 / Kilometre - To Operate 6AM - 9PM MON -FRI RATE 2 - $2.30 / Kilometre - To Operate 9PM - 6AM MON -FRI All Day SATURDAY, SUNDAY & PUBLIC HOLIDAYS

Your comfort is our concern A smoke free environment

MULTIPLE HIRING - $3.75 FLAG FALL

RATE 3 - $1.50 / Kilometre - To operate 6AM - 9PM MON - FRI RATE 4 - $1.73 / Kilometre - To operate 9PM - 6AM MON - FRI All day SATURDAY, SUNDAY & PUBLIC HOLIDAYS BABY CAPSULE FEE - $5.00 SOILING CHARGE - $50.00

TAXIS

6239 3555

ADMINISTRATION: 6126 1500

AIRPORT DEPARTURE TOLL - $3.00 COMMISSIONAIRES SURCHARGE: $1.20 FARE EVASION IS AN OFFENCE: MAX PENALTY $500

Registered as: Aerial Capital Group Ltd ACN: 116 825 248

AT THE DRIVER’S REQUEST A DEPOSIT ON THE FARE MUST BE PAID PRIOR TO THE COMMENCEMENT OF A HIRING THE DRIVER MUST THEN ENGAGE THE TAXI METER

FROM JULY 2014

HIGH OCCUPANCY TAXI

WHERE THIS VEHICLE IS HIRED BY A GROUP OF FIVE (5) OR MORE PERSONS, THE FOLLOWING RATES APPLY:

$7.50 FLAGFALL

NO BOOKING FEE

$52 / HR DETENTION

RATE 5 - $3.00 / Kilometre - To operate 6AM - 9PM MON - FRI RATE 6 - $3.45 / Kilometre - To operate 9PM - 6AM MON - FRI All day SATURDAY, SUNDAY & PUBLIC HOLIDAYS AT THE DRIVER’S REQUEST A DEPOSIT ON THE FARE MUST BE PAID PRIOR TO THE COMMENCEMENT OF A HIRING THE DRIVER MUST THEN ENGAGE THE TAXI METER

FROM JULY 2014

HIGH OCCUPANCY TAXI

$7.50 FLAGFALL

NO BOOKING FEE

$52/ HR DETENTION

WHERE THIS VEHICLE IS HIRED BY A GROUP OF FIVE TO SEVEN (5-7) PERSONS, THE FOLLOWING RATES APPLY: RATE 5 - $3.00 / Kilometre - To operate 6AM - 9PM MON - FRI

RATE 6 - $3.45 / Kilometre - To operate 9PM - 6AM MON - FRI All day SATURDAY, SUNDAY & PUBLIC HOLIDAYS

WHERE THIS VEHICLE IS HIRED BY A GROUP OF EIGHT (8) OR MORE PERSONS, THE FOLLOWING RATES APPLY: RATE 7 - $3.80 / Kilometre - To operate 6AM - 9PM MON - FRI

RATE 8 - $4.37 / Kilometre - To operate 9PM - 6AM MON - FRI All day SATURDAY, SUNDAY & PUBLIC HOLIDAYS

AT THE DRIVER’S REQUEST A DEPOSIT ON THE FARE MUST BE PAID PRIOR TO THE COMMENCEMENT OF A HIRING THE DRIVER MUST THEN ENGAGE THE TAXI METER


CABBERRA TWENTY ONE - 09

PRATIK THAKUR ONLY RECENTLY STARTED DRIVING TAXIS FOR FEW MONTHS Are you a past night or day driver? I drive both days and nights, doing a few shifts a week. Are you originally from Canberra? If not why did you move to Canberra? I am originally from Canberra and been here for a long time. What do you like most about your job and why did you choose it? The best part of being a taxi driver is that I get to drive around Canberra and meet different types of people on the way. It is a good job that is flexible and every shift and passenger is different. Any memorable stories to share with us (it can be good or bad experience even a funny one)? A great experience I have had is with a passenger that was going from city to theairport. They were interested in the

world cup as much as I was, and we pretty much had an exciting conversation and a pleasant drive to the airport. It didn’t feel like work, but more of a casual trip. What do you think of the industry now? What improvements could be made? The industry is currently very competitive. Initiatives need to be taken to ensure that more customers use taxis. By providing good customer service and building a consistent client base it will help improve the industry. The drivers should also be involved and play a vital role when the base and the government are making decisions and changes to the system and industry, greater cooperation will lead to better results. What advice would you give newer drivers? New drivers should understand that there are ups and downs with every shift. Some shifts are good and some not so good. The important thing is to stay positive and provide good customer service; this in turn will lead to more passengers and

more jobs. New drivers should listen to experienced drivers, as they generally give good advice and understand the industry much better than new drivers. By understanding the industry the higher chances there are to get a better shift.

Coffee + Muffin for $6 Exclusive to the NGA Street Café located next to the taxi rank at the National Gallery of Australia, Parkes Place, Parkes. Offer begins Monday, 7 July 2014. Street Café opens daily from 8am to 2pm. *Offer valid for taxi drivers only *Offer includes tea


EVENTS

10 - CABBERRA TWENTY ONE

07

JULY 2014

Rakesh TX434

Tang TX215

Muhammad Ali TX419

Ashraf Osman TX466

Gurpreet Singh TX 455

Gurinder Singh TX302

Ping TX454

Gariq TX218

Mahesh TX464

Jatinder Singh TC396

Santi TX146

Virk TX204

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EVENTS

CABBERRA TWENTY ONE - 11

AND

OUT ABOUT Satinder Singh TX144

Barry TX910

Leng TX446

Vibol TX309

Barat TX410

Shahidul TX108

Kevin TC3887

Tom TX402

Sohail TX215

Jasvinder TX495

New Book and Track Taxi

Ranjit TC640

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FREE ENTRY 13 JUNE – 3 AUGUST 2014 nga.gov.au/bali EXHIBITION PARTNER

BEVERAGE PARTNERS

Bali, Indonesia Scenes from the Mahabharata; valance for a temple or pavilion [ider-ider] late 19th century (detail) silk, dyes, gold thread, tinsel, sequins, glass beads, cotton National Gallery of Australia, Canberra Gift of Michael and Mary Abbott 1988


CANBERRA CAVALRY PO Box 60, Narrabundah ACT 2604! PH: 02 61958379

FOR IMMEDIATE RELEASE 26 June 2014

Elite!

Cavalry and Canberra Elite Cabs announce naming rights partnership Canberra, ACT – The Canberra Cavalry, in coordination with the Australian Baseball League, announced that Canberra Elite Cabs, a subsidiary of Aerial Capital Group will be the new naming rights partner of the Cavalry at a press conference today. The two organisations entered into a multi-year deal, branding the team the “Canberra Elite Cavalry” for the foreseeable future. “We are very excited about this community based partnership,” Cavalry CEO Thom Carter said. “We have always felt like our team and players are elite, we know that the experience here at the Fort on game day is elite, now we have the name to show it.” Canberra Elite Cabs have been part of the Canberra fabric since 1957, providing quality and safe transportation to the residence and visitors to the Australian Capital Territory. Over the years they have had partnerships with the Brumbies, the National Gallery, and ClubsACT. After unveiling the new team logo that incorporates the “Canberra Elite” brand, Carter continued, “Canberra Elite Cabs have always shown a great commitment to this community and to our fans. They have been proud partners of the organisation for years and we have worked together to ensure that fans and families have safe and easy transportation to and from the ballpark. This long-term agreement signals a continual partnership between this great company and the community they serve. Joining Carter, Aerial Capital Managing Director Mark Bramston spoke of their reasoning and desire to expand their partnership with the Cavalry. “Aerial Capital Group is keen to be a part of the Canberra Cavalry’s future development. With the support of local business and the community, we believe that the new stadium will be one of Canberra’s great successes”. Canberra Elite Cabs take over as naming rights partner from Rolfe Renault, who held the distinction for the past two seasons. “We are grateful for the continual support that Richard Rolfe OAM and Rolfe Renault provide to the Cavalry,” Carter said. They will continue on as a major partner of the organisation. With the new partnership the Cavalry are encouraging fans to now “Catch A Cab” to and from the ballpark and to remember that just as players are driven home safely to score runs, Canberra Elite Cabs can drive you home safely wherever you are. The Canberra Elite Cavalry season gets underway on Thursday, 6 November against the rival Sydney Blue Sox at the Fort in Narrabundah. After coming off winning the Asia Series in November 2012, a first for any ABL team, as well as winning the 2012-13 ABL season and coming runner up in the 2013-14 ABL Season, the team hopes to continue the winning tradition. Currently memberships and group outings are available by contacting the Cavalry offices at 6295 8379 or at www.CanberraCavalry.com.au

www.canberracavalry.com.au


14 - CABBERRA TWENTY ONE

C MMEND Commendable Driver

MOHAMMAD ALI Your passenger called to thank you for such a pleasant trip to the Airport. She said it was a great start to her journey and she told all her friends in Melbourne what great cabbies we have in Canberra. Her husband also left his hat in the car and when they got home they found it in the mailbox. She said you were very thoughtful and she hopes you are rewarded for giving such great service.

DEEPAK KUMAR VERMA (L) AND MINHTRI TRUONG (R) Deepak and Minhtri this was written to us by one on your passengers. “This is to commend two of your drivers last week, both of who were very attentive, polite and professional drivers. Deepak on the 2nd of June and Minhtri Truong on the 6th of June. I asked them both for their names so I could ensure their managers hear about their great service and, most notably, clean cabs. As a reasonably frequent traveller, Canberra has the least clean cabs in the country so it was refreshing to sit in two in one week that were clean. Please let both drivers know my appreciation. Many thanks, Lisa” FACEBOOK.COM/AERIALCG


CABBERRA TWENTY ONE - 15

ABLE DRIVERS

JAGJIT A recent passenger of yours wanted to compliment your excellent customer service. She said that she had been having a bad day and you took the time to cheer her up. To say the least, she was very impressed.

PRATIK THAKUR This is a message we received from your customer. “To whom it may concern, I just wished to recognize the outstanding service of a taxi driver who took our job on Sat 24th May at around lunchtime (just before 12noon) from Dunlop ACT to The George Harcourt Inn. He was an absolute pleasure to ride with, very polite, he knocked at the door when he arrived instead of beeping the horn, had the car doors opened for us, asked to assist with any baggage we may have had and confirmed we were happy to take a particular route to our destination. Thank you so much for the excellent service we received; just outstanding.”

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IMPORTANT NOTICE CANBERRA AIRPORT - TAXI OPERATIONS SECURITY AND EMERGENCY REQUIREMENTS

FRONT OF HOUSE SECURITY It has become clear that taxi drivers have not adopted the front of house security management protocols and restrictions of taxi vehicle access in close proximity to the terminal building. It is an important security requirment that drivers are not to leave their vehicles unattended at any time whilst in the taxi feeder area.

EMERGENCY RESPONSE & EVACUATION PROCEDURES The taxi feeder area is a designated access route for responding emergency services vehicles to the terminal building. From an emergency planning and evacuation perspective, it is important to maintain access facilitation from the taxi holding area through to the taxi rank. It is critical to prevent obstruction of emergency agencies servicing the terminal in an emergency situation where a full evacuation may be necessary. Drivers are required to exclusively use the taxi facilities within the holding area; where in an emergency incident will be able to vacate the area in a prompt manner. If drivers are required to use the terminal facilities such as the prayer room or cafes for example, drivers are respectfully asked to use the general public parking areas to do so. The Airport CSO staff and law enforcement will monitor the feeder area to ensure the security and access arrangements in place are adhered to by the taxi fleet.


ENTERTAINMENT

CABBERRA TWENTY ONE - 17

Win $100 Canberra Centre Gift Card. Provide your passengers with exceptional customer service and stand a chance to win a gift card worth $100. Encourage your passengers to write to us at the base commending your great customer service to be in the running to win the Canberra Centre Commendable Driver of the Month. Only one selected driver will be chosen every month commencing September 2013.

$100

Canberra Centre Gift Card. FACEBOOK.COM/AERIALCG


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