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Courtney Lowrie 350 N. Ervay suite #1307 Dallas, TX 75201 (972) 836-3762

Objective To obtain a position that will utilize my abilities to motivate co-workers in an environment where a team effort is needed to succeed by the use of detailed planning, strong administration, integrity, motivation to achieve goals, and dedication to the vision of advancement and profitability of the corporation. Education California Baptist University

Fall 2012 – Present

Bachelors of Business Administration in Public Relations Minor – Marketing GPA – 3.23

Profile • • • • • • •

Highly competitive, self-starter who is organized, disciplined, and goal-oriented Excellent communication skills demonstrated by ability to work with people of diverse backgrounds Listen to determine needs of customers before offering a solution. Quickly establish rapport with clients Tactfully and gracefully able to manage and diffuse conflict, difficult and potentially stressful situations Experienced in providing written and oral presentations. Resourceful and committed. Versatile and adaptable Eloquent and persuasive in dealing with management, peers, staff, and diverse customers Adept at determining customer requirements and delivering client-focused solutions.

Work Experience

Carlisle & Gallagher Consulting Firm OCC Exceptions Resolutions Analyst • • • • • • • • •

April 2011 – January 2013

Researched, analyzed, gathered data, defined and developed requirement specifications for Mortgage Product, Compliance and Regulation Projects, and performed testing Responsible for Monitoring various agency updates, compliance notifications and laws Maintained professional and effective communication with internal staff and clients providing follow through Performed document mapping and system integration Processed foreclosure equity analysis reports Processed all attorney requests for assignment of mortgages Coordinated assignment requests with various contacts to ensure assignment issues were resolved before the foreclosure sale date Processed all assignment invoices. Created a new database system for tracking assignment invoices Implemented new methods to research invoice charges and lessen the time it took for attorney’s to receive payment

• • • •

Provided back up payoff processing support. Generated payoff statements, meeting quantity, and deadline requirements Researched new loan acquisitions, locating prior attorney and foreclosure status information Handled all attorney requests for foreclosure and bankruptcy documents Exhausted all efforts to locate documents and ensured attorneys received the necessary documents within timeline constraints

Exserve Logistics Product Quality Analyst/Inventory Auditor

July 2010 – January 2011

Investigated and solved inventory disputes recognized through division inputs and regular cycle count processes

Worked as an assistant programmer consulted on warehouse inventory systems

Helped in evaluating and changing physical inventory methods

Produced and maintained the filing systems on PC, and made reports from the files produced

Helped in evaluating and changing physical inventory methods

Produced and maintained regular reports for superior management

Plan operations and assigned work to salaried non-exempt office and warehouse specialist, along with exempt employees to attain production objectives

Establish and control procedures to meeting production schedules, recommending improvements in production methods, equipment, operating efficiency and safe working conditions

Provide proper instructions to shift personnel to ensure that training , safety, quality, and personnel needs are met

Recommended and initiated personnel actions including promotions, transfers, in accordance with company policies and procedures

Responsible for the accuracy and timely completion of performance appraisals

Maintained necessary records and coordinated activities with internal and external customers as necessary

Proactive in promoting positive working relationships with all employees

Ability to react to change productively and to handle other tasks as assigned

Payment Systems Credit Risk Analyst

March 2008 – February 2009

Met with potential merchants to present leasing agreements and counter offers for supervisory approval

Implied presentation strategies to better inform the merchants about the product and contract to help better understand process

Cold called / Walk – ins

Promote excellent customer relations by consistently providing premier customer satisfaction with friendly demeanor and the willingness to help others

Developed excellent communication, marketing, and sales skills that are both utilized in both my professional and personal life

Obtained excellent relationships with merchants who provided leads in which I aggressively pursued

Assisted merchants with finding a lease option that increased their profit margin annually by 8-10%

Operated efficiently with minimum management supervision

Part take in daily meetings with upper management to discuss different sales method that could be both beneficial to the company as well as the representatives

Activities and Honors

Quality Data Associate of the Month

November 2010

Student Government Association (SGA) member

Fall 2008 – present

National Honor Scholar

Spring 2011

Dean List

Fall 2011


Spring 2011


Excellent teamwork and organizational skills, knowledge of Accounting, Credit, and Operational tasks

Proficient in Microsoft Office, presenting and training large groups with data, and implementing systems

Excellent written and oral communication skills

LPS, Web direct, and LIV (Loan inventory viewer)

Strong ability to adapt to a fast paced and continuous changing environment

Courtney Lowrie Resume  
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