HRM 326 Week 3 Needs Assessment
FOR MORE CLASSES VISIT www.hrm326tutorials.com HRM 326 Week 3 Needs Assessment Using a company of your choosing, select one position or department within the company to conduct a raining needs analysis. Some of the items you might consider using in the process are the organizationâ€™s organizational chart, job descriptions, goals for both the department and employee, performance appraisals, and other relevant training data. If you include an organizational chart, job description, performance appraisals, and similar documents â€“ use as Attachments and refer to them in your narrative. DO NOT embed in your paper. It makes for awkward formatting and a messy paper. Research and Write a minimum of a 5-page paper using APA format. You need to use 3rd person. Think of this a final document you would submit to the director of a department or the senior executives of the organization. Cite any sources according to APA formatting guidelines. Click on the Assignment Files tab to submit your assessment. Use the discussion area for the assignment to pose question and seek clarification for the assignment. Discussion areas you want to include in your paper are the following: 1. What is your training problem statement or objective? 2. What skills and knowledge are required to perform the work? 3. What are the measures of successful performance of the work? 4. Are people performing at the levels required? 5. Is there under-performance for specific groups of employees? 6. What are the causes of under-performance? 7. What training will help bridge the gap between the standards of performance needed and the actual performance? 8. Is there specific training that is needed in the training triad categories below? 9. Technical training 10.
Business skills training 11. Human skills training 12. What is the expected return on the investment (ROI)? 13. Do you have a budget for the training development/course? ==============================================
HRM 326 Week 4 Case Study
FOR MORE CLASSES VISIT www.hrm326tutorials.com HRM 326 Week 4 Case Study Chose one of the following cases from your textbook/readings for this week: 1) Case Analysis Training for Customer Service Specialists (Chapter 6) Case Questions: You are assigned the challenge of designing the training program for the temporary CSS employees, who must complete training before they become permanent CSS employees. 1. What are the training objectives for the CSS training program? Indicate how these objectives are tied to the KSA requirements. Assume that all trainees have college degrees but need KSAs in all other areas listed in the Qualifications section. 2. On the basis of the training objectives, provide a training agenda and indicate the time allocated and order of modules in your program. 3. For each module, describe the goals of the module and the training methods you will use to accomplish it. Provide your rationale. 4. How will you evaluate whether each person in your training program has mastered the knowledge and skill levels needed to perform as a CSS? Describe the types of questions you would ask of those supervising the CSS employees graduating from your program. 2) Case Science and Technologin, Inc. (Chapter 7) Case Question: Develop a business solution for STI that addresses all of the challenges they face. Indicate any assumptions you are making that are not directly addressed by the
case. Review the case study and respond to the questions listed above. I encourage you to use outside research in support of your responses besides the information shared in the textbook/readings. For maximum points for the chapter assignment must meet the qualifications Submit original response. Submit as an attachment. Word document in APA format Provides supporting responses that include the implementation of in-text citations from outside research and textbook (in addition to research, learners can include support from professional experience as it relates to the topic(s)) Response should be thoughtful and reflect a consideration of the discussion questions, communicate understanding of the terminology and concepts included in the chapter and/or course material. Discussion analyzes various alternatives and consequences as well as an exploration of multiple solutions. Include the discussion questions. Appropriate grammar, spelling, sentence structure and punctuation. You can use first person writing. Be careful not to overuse however. Things to Avoid in the composition process Avoid using too many: “I believe”, “I feel”, “In my opinion” Avoid using contractions Avoid stating “The article talks…” (FYI: The article never talks!) Avoid citing incorrectly… (review APA citations and various resources located at the Center for Writing Excellence for help) Avoid answering questions and starting sentences with “Yes….” Click on the Assignment Files tab to submit your case study. ==============================================
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