BVRLA News The bimonthly newsletter of the British Vehicle Rental and Leasing Association
BVRLA secures major Dart Charge success The BVRLA has campaigned successfully for significant improvements to be made to the Penalty Charge Notice (PCN) process for the River Thames’s Dartford Crossing, east of London. The association has secured a new procedure which allows rental and leasing companies to submit a spreadsheet of customer details to transfer PCNs to customers. Until now members have been obliged to send copies of the hire agreements through the post for each PCN.
improvements and hope to have more news on this shortly”. Other improvements that are being considered include: › reviewing the process for sending warning letters; › a simpler process for paying multiple PCNs in a batch; › an option for recording the date of crossing. Members have reported success with the new spreadsheet process, with customers’ details being accepted within 24 hours. This is a vast improvement on the several weeks or even months that it had been taking. BVRLA board member and Managing Director of Marshall Leasing Peter Cakebread, said: “The new process has had an enormous impact on our administration processing, made the headache of Dart Charge far easier to bear, and seriously impressed our Fines Processing team.” To raise awareness, Dart Charge has published a leaflet that members can use online or in their rental branches to alert customers to the Dart Charge payment process.
The BVRLA worked closely with Highways England (HE) and its service provider Sanef. HE’s Head of Service, Sarah Green, said: “We recognised the administrative burden on BVRLA members and Sanef was unnecessary and worked quickly to find a solution that was satisfactory for everyone. We are pushing forward with further long-term
New wording has been added to the Dart Charge website advising customers who have rented or leased a vehicle to call up and ensure they pay the right amount for their own crossing and not for that of a previous hirer. u Further information www.bvrla.co.uk/advice/guidance/dart-charge
New London Mayor, new transport plans Sadiq Khan puts air quality, road safety and congestion on his to-do list for the capital. page 4 Connected vehicle news round-up BVRLA sets out data-handling principles; BMW transmits service data to leasing companies. page 5 Get your papers in order for summer Why incident-free travel abroad in a leased or rented vehicle can’t be assured without a VE103 Vehicle on Hire Certificate. page 6 Broker200 kart race raises £5k for BEN The automotive industry charity, BEN, has benefited from BVRLA members’ driving ambitions! page 7 Matt Dyer becomes BVRLA Vice Chairman The LeasePlan UK Managing Director is set to become our Chairman from next year. page 8 Renting: The Big Picture revealed BVRLA research says there were 15.5 million rental transactions by UK residents last year. Find out what they rented and why. page 9
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