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MULTIPLE CHOICE 1. After earning a scholarship for your superior grades in school, you receive a congratulatory letter from the dean. This communication interaction would be considered a. a negative stroke. b. a positive stroke. c. a Theory X incentive. d. a directive behavior. ANS: B PTS: 1 REF: p. 21 OBJ: LO: 2-1 STA: DISC: Purpose

DIF: Difficulty: Moderate NAT: BUSPROG: Communication KEY: Bloom's: Application

2. Which of the following is true concerning Maslow’s theory? a. People are motivated to satisfy needs at various levels in no particular order. b. Maslow recognized eight levels of human needs. c. Most people in U.S. society have satisfied all their levels of needs. d. Effective managers recognize ways to help people satisfy their needs. ANS: D PTS: 1 REF: p. 21 OBJ: LO: 2-1 STA: DISC: Purpose

DIF: Difficulty: Easy NAT: BUSPROG: Communication KEY: Bloom's: Comprehension

3. According to Abraham Maslow, the desire to contribute through philanthropic channels is an example of satisfying a. social needs. b. safety needs. c. self-actualizing needs. d. ego needs. ANS: C PTS: 1 REF: p. 21 OBJ: LO: 2-1 STA: DISC: Purpose

DIF: Difficulty: Easy NAT: BUSPROG: Communication KEY: Bloom's: Knowledge

4. Management exercising strong control and motivating its employees through external incentives such as a paycheck are reflective of the ____ style. a. Theory X b. Theory Y c. Situational leadership d. Total Quality Management ANS: A PTS: 1 REF: p. 22 OBJ: LO: 2-1 STA: DISC: Purpose

DIF: Difficulty: Easy NAT: BUSPROG: Communication KEY: Bloom's: Knowledge

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