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Chapter 2—Focusing on Interpersonal and Group Communication TRUE/FALSE 1. According to Maslow's hierarchy of needs, people generally satisfy lower level needs before they move on to higher level needs. ANS: T PTS: 1 REF: p. 21 OBJ: LO: 2-1 STA: DISC: Purpose

DIF: Difficulty: Easy NAT: BUSPROG: Communication KEY: Bloom's: Comprehension

2. When a confidant shows that he or she can be trusted, it leads to an expansion of the open area of the Johari Window. ANS: T PTS: 1 REF: p. 22 OBJ: LO: 2-1 STA: DISC: Audience

DIF: Difficulty: Easy NAT: BUSPROG: Communication KEY: Bloom's: Comprehension

3. According to the situational leadership model, a leader who listens, communicates, recognizes, and encourages is demonstrating directive behavior. ANS: F PTS: 1 REF: p. 23 OBJ: LO: 2-1 STA: DISC: Purpose

DIF: Difficulty: Easy NAT: BUSPROG: Communication KEY: Bloom's: Knowledge

4. The comment “I have never heard you speak so well” may be perceived by listeners as containing a negative metacommunication. ANS: T PTS: 1 REF: p. 23 OBJ: LO: 2-2 STA: DISC: Audience

DIF: Difficulty: Easy NAT: BUSPROG: Communication KEY: Bloom's: Comprehension

5. A manager who constantly emphasizes punctuality to subordinates arrives late to meetings. The nonverbal message will be more strongly believed by the subordinates. ANS: T PTS: 1 REF: p. 23 OBJ: LO: 2-2 STA: DISC: Audience

DIF: Difficulty: Easy NAT: BUSPROG: Communication KEY: Bloom's: Comprehension

6. Lilly is told by her supervisor that she is doing a good job while his body language suggests he is distracted and in a hurry; she will tend to believe the verbal message more than the nonverbal. ANS: F PTS: 1 REF: p. 24 OBJ: LO: 2-2 STA: DISC: Audience

DIF: Difficulty: Easy NAT: BUSPROG: Communication KEY: Bloom's: Comprehension

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