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67. Rose Martinez walked into her office and found a large, extravagant bouquet on her desk. Before she had time to read the card, her secretary said it was from Mr. Tanner at Zero Corporation. The secretary knew Mr. Tanner was trying to negotiate a sales deal with the company. Thus, she remarked that the beautiful flowers should help Ms. Martinez make her decision. Although Ms. Martinez did not know how to respond to Mr. Tanner’s gift, she thought an answer might be in her company’s a. sales procedures. b. sales manual. c. employee handbook. d. code of ethics. e. sales training tapes. ANS: D PTS: 1 REF: p. 41 OBJ: LO: 2-4 TOP: Encouraging Ethical Behavior

DIF: Difficulty: Challenging NAT: BUSPROG: Ethics KEY: Bloom's: Analysis

68. What is probably the most effective way for a company to encourage ethical behavior? a. Hire employees who are ethical and in agreement with the company’s views. b. Have ethics training sessions for interested employees. c. Threaten employees with immediate termination for unethical behavior. d. Post signs discouraging sexual harassment and discrimination. e. Develop and enforce a written code of ethics for the organization. ANS: E PTS: 1 REF: p. 41 OBJ: LO: 2-4 TOP: Encouraging Ethical Behavior

DIF: Difficulty: Moderate NAT: BUSPROG: Ethics KEY: Bloom's: Analysis

69. The American Apparel Manufacturers Association exerts pressure on its members to comply with the ethical standards of the industry and provides information and benefits for textile companies. This company is an example of a(n) a. regulatory agency. b. government agency. c. trade association. d. industry organization. e. membership club. ANS: C PTS: 1 REF: p. 41 OBJ: LO: 2-4 TOP: Encouraging Ethical Behavior

DIF: Difficulty: Challenging NAT: BUSPROG: Ethics KEY: Bloom's: Analysis

70. The Healthcare Financial Management Association expects its code of ethics to provide all of the following benefits except a. create an outline for ethical policies and standards. b. encourage employees to behave ethically. c. communicate the company’s expectations to the employees. d. describe what to do in every ethical situation. e. detail the punishment that will be given for an ethical breech. ANS: D PTS: 1 REF: p. 41 OBJ: LO: 2-4 TOP: Encouraging Ethical Behavior

DIF: Difficulty: Easy NAT: BUSPROG: Ethics KEY: Bloom's: Analysis

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