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CONTENTS

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NovEMbEr/DEcEMbEr 2012 Published by Rankin Publishing, Inc. www.buslinemag.com

IN THIS ISSUE

Cline Tours Satisfied Customers’ Repeat Business Drives Growth .................8

How 4 Transit Systems Grow Ridership ...........................22 Busline’s Buyers Guide To

Maintenance & Repair Facilities ...........50

Busline’s Buyers Guide To

Flooring ...............................................52 RAPID RESPONSE.....................................Page 6 INDUSTRY NEWS ...................................Page 37

Busline Vehicle Showcase

TROLLEYS & STREET CARS

ON THE COVER: Cline Tours Owner John McCommon leads a motorcoach operation that has enjoyed steady growth in the southern United States and beyond. See page 8.

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CALENDAR OF EVENTS JANUARY 2013 January 5-9 American Bus Association Marketplace Charlotte, NC Info: 800-283-2877 January 19-23 United Motorcoach Association / National Tour Association Co-located Conventions Orlando, FL Info: 800-424-8262 MAY 2013 May 5-8 APTA Bus & Paratransit Conference Indianapolis, IN Info: 202-496-4800

JUNE 2013 June 1-5 Canadian Urban Transit Association (CUTA) Annual Conference St. John’s, Newfoundland Info: 416-365-9800 June 2-7 Community Transportation Association of America (CTAA) Annual Expo Conference Albuquerque, NM Info: 800-891-0590 JULY 2013 July 19-24 National School Transportation Association Annual Meeting & Convention Tulsa, OK Info: 800-222-6782

SEPTEMBER 2013 September 10-11 BusCon 2013 Chicago, IL Info: 800-576-8788 September 29 - October 2 APTA Annual Meeting Chicago, IL Info: 202-496-4800 OCTOBER 2013 October 26-31 Taxicab, Limousine & Paratransit Association Annual Convention & Trade Show Boston, MA Info: 301-984-5700

Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisher assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2012 Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consent of Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling; Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net

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EDITORIAL & CORPORATE OFFICES

Rankin Publishing Co., Inc. Don Rankin and Linda Rankin, Publishers 204 E. Main Street • P.O. Box 130 Arcola, IL 61910-0130, USA Email: drankin@consolidated.net Website: www.rankinpublishing.com (800) 598-8083 (U.S.) • (217) 268-4959 Fax: (217) 268-4815 Editorial: Harrell Kerkhoff, Editor Rick Mullen, Associate Editor Design: David Opdyke Reception: Sandy Pierce Advertising Contact Kevin Kennedy @ 623-434-8959 Email: kevloraz@cox.net Or Don Rankin @ 800-598-8083 Fax: 217-268-4815 Email: drankin@consolidated.net


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ABC Companies www.abc-companies.com Alexander Dennis Inc. www.alexander-dennis.com Amaya-Astron Seating www.amaya-astron.com.mx American Cooling Technology, Inc. www.actusa.us.com ARBOC Specialty Vehicles www.arbocsv.com Atlantic Detroit Diesel-Allison www.atlanticdda.com Bauer Compressors www.bauercng.com Bitzer www.bitzerus.com Bridgestone www.bridgestonefirestonemileagesales.com Budget Truck & Autobody   www.budgettruckandauto.com Cable Car Classics www.cablecarclassics.com Classic Trolley www.classictrolley.com Clean Energy www.cleanenergyfuels.com DRIVEWARE www.driveware.com EMP www.emp-corp.com Fare Logistics www.farelogistics.com Freightliner www.freightlinerchassis.com Hometown Trolley www.hometowntrolley.com Imeco, Inc. www.groupeimeco.com MAHA Lifts www.maha-usa.com

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Website

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Read or Download Complete Issues Of Busline Magazine Online At: www.buslinemag.com Page 6

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Cline Tours Satisfied Customers’ Repeat Business Drives Growth

John McCommon, owner of Cline Tours, is shown with his daughter, Vanessa Richmond, who is supervisor of the company’s sales department.

“The only true niche that we have made for ourselves as a company relates to our newer buses. We have found a customer base that values our premium service which includes safety and top quality equipment.” — Cline Tours Owner John McCommon

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Photos by Donna McCommon

By Harrell Kerkhoff, Busline Magazine Editor

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uilding a successful motorcoach transportation business requires many strong attributes to be in place. This includes safety, experience, reliability, dependable and clean equipment, employee friendliness, etc. Word in the travel industry gets around fast if just one of these traits is missing, thus influencing the level of repeat customers. Based in the Southcentral United States, officials from Cline Tours, Inc., have seen their company enjoy steady growth over the years. This, in large part, is due to the high focus they have placed on the above-mentioned positive features. “Close to 90 percent of our business comes from repeat customers because of our performance levels,” Cline Tours Owner John McCommon said. “We have many satisfied customers who readily recommend our company to others. Their experience with us is an important advertisement. Our professionalism, quality service, coaches and drivers make the company very visible. Word truly gets around fast.” With its headquarters located in Ridgeland, MS (a suburb of Jackson, MS), Cline Tours also operates facilities in Memphis, TN; Birmingham, AL; and Little Rock, AR. “Our four locations are close enough to each other to maximize bus and driver assets, allowing us to handle demands of any size,” McCommon said. “Three of our four locations feature on-site fuel stations. This provides convenience and cost-savings. We also have the ability to change drivers en route if needed, which often happens.” As a company, Cline Tours has also greatly benefited from an experienced staff of employees, according to McCommon. “We have a lot of experience to draw from while working on complicated shuttles and charters. Other than the Little Rock location, we own our facilities; and all are located near major interstates. This greatly accommodates our drivers during over-the-road trips,” he said. “The center of our company’s service region is roughly a radius of 300 miles around Tupelo, MS. However, Cline Tours regularly works coast-to-coast. Our top destinations are Atlanta, Dallas, New Orleans, Nashville, Houston, Orlando, New York City, Chicago and Washington, D.C. The locations of our branches are also included in our top destinations.” Cline Tours has been shown appreciation at home as well. For example, the company was named “Business November/December 2012


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Reach for the Sky… …with our new purpose-built open top tourist double deck The Enviro400 double deck provides high capacity seating and an unbeatable passenger experience. There’s no limit to the views that can be enjoyed, bringing a new dimension to the world of sightseeing. Purpose-designed by Alexander Dennis, the world leader in double deck technology, the open top Enviro400 combines reliability, durability and ease of maintenance with unrivalled fuel economy, maneuverability and ride comfort. Derived from its sister vehicle, the best-selling Enviro400 transit bus - thousands of which excel in the world’s toughest operating environments - the new tourism model features a low entrance with no steps, a spacious and easily accessible flat floor and dedicated wheelchair locations. Creating a novel, new tourism experience, the Enviro400 has a track record of boosting passenger ridership. Is it time to give your fleet a new dimension?

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of the Year” a few years ago by the Ridgeland Chamber of Commerce. McCommon noted that one advantage to being headquartered in the southern part of the United States is that the economy for this section of the country has generally been a bit betCline Tours’ sales staff in Ridgeland, MS, includes ter, as of late, comFrankie Bearden, seated, and standing left to right, pared to several William Stanford and Roger Hiatt. other regions. “Another positive factor is the weather. While operating in the south, we do not have to incur costs during long periods of the year associated with running equipment in cold, snow and/or ice conditions, compared to bus companies in the north. Being located in the south has provided major advantages for us over the years,” he said. It’s Still A ‘People’ Business

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lthough officials from Cline Tours are very proud of the company’s modern fleet of vehicles, this still comes second to safety and providing quality customer service. In other words, making customers feel secure and happy while traveling is paramount to everything else. “The ingredients to our success include extremely hard work on a con-

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sistent basis and taking advantage of continued sales opportunities. All of our employees work very hard to perform at the highest level in every facet of our business,” McCommon said. “We aggressively pursue sales opportunities and have been blessed by our past success. We are a team and this is evident in the way we conduct business.” “The ingredients to our One challenge success include extremely somewhat unique to the bus industry, hard work on a consistent McCommon added, basis and taking advantage is that, “We are transporting people of continued sales — lots of people. opportunities.... We Our job and goal is to keep customers aggressively pursue sales happy and safe, opportunities and have which creates customer satisfaction. been blessed by our past Our drivers often success. We are a team have the lives and and this is evident in the well-being of over 50 people in their way we conduct business.” care, whether for a few hours or a few weeks. Over our concerns of rising fuel prices; the cost of new vehicles, parts and tires; staffing issues; tags and permits; breakdowns; overtime matters; government regulations/taxes; and the economy — we consider the safety of our customers the top priority.” Customer service at Cline Tours is also one of the most important aspects of business that employees address every day, according to


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McCommon. This starts with the company’s sales staff which includes four full-time employees. McCommon’s daughter (Vanessa Richmond) serves as supervisor of the sales department. It helps that she has an extensive customer service background and works with a sales staff that makes sure Cline Tours is taking care of its customers in first class fashion. “They all do a great job, and I am appreciaAmong the staff of drivers at Cline Tours are, from left clockwise, tive for what they have Walter Luckett, Dana Barnes and DeWayne Gilkey. been able to accomplish,” be very effective,” McCommon said. “Our sales McCommon said. The company’s website is used to help Cline staff also mails brochures and ‘thank you’ cards Tours’ sales staff with marketing. People can in response to all inquiries and charters. All of view the company’s buses, history and read these efforts blend together to present Cline referrals. McCommon said that Cline Tours Tours in the best possible light. We stand proud receives 25-plus quote requests daily online of who, and what, we are; and we want to spread the word around for the world to see.” through its website. It also helps that the company’s sales depart“Our database contains several thousand email addresses. This allows for marketing to succeed ment is supported by Cline Tours’ dispatch assisthrough digital brochures which have proven to tants. These are people who talk to customers

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before each trip to ensure actual itineraries, arrival times and locations are in proper order. This information is also passed on to drivers. “We have very high expectations for our drivers. They must be in uniform at all times, and they must interact with our customers to ensure there are no major issues during trips,” McCommon said. “We provide customer service training for our drivers. It’s vital to work diligently to solve any issues on those occasions where problems do occur. This aids customer satisfaction.” It helps that Cline Tours Driver Supervisor Bud Tingle has acquired over 50 years of driving experience during his career. This experience allows Tingle to better help drivers improve their ability to work with various types of groups. “A big advantage to having a supervisor with Bud’s varied and valuable experience is that he can provide solid examples to drivers while enhancing their customer service skills,” McCommon said. “He also works individually with drivers to help them determine the cause of a problem, and to correct and prevent the same issue from occurring again. Bud is our quality control guy with customers and drivers and does a great job.” Cline Tours manages a large payroll with over 165 full- and part-time employees over the company’s four locations. Most employees are driv-


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ers, but the company’s workforce also includes those in management; sales people; clerical, operations and dispatch workers; mechanics and bus cleaners. Management support makes up about 20 to 22 of the company’s 165 employees. “We are blessed to have such loyal and dedicated people working at Cline Tours at all levels. History shows our company has over 2,000 years of experience when including all of our employees. Experience provides our best opportunity to achieve success every day,” McCommon said. Among the people who McCommon mentioned as having helped Cline Tours grow over the years is Dispatch Manager Debbie Mann. She has years of experience working with several bus companies. “Debbie uses her industry knowledge in dispatch to handle both the Ridgeland and Little Rock operations directly, and in Memphis with help from my brother, Cline Tours Manager Jerry McCommon,” John McCommon said. He added that Jerry McCommon manages all activities in Memphis except for sales, which is centralized in Ridgeland. “Our Memphis office is a metropolitan operation with lots of local shuttles taking place for companies, conventions, meetings, schools and other high profile accounts,” John McCommon said. “It’s a real ‘hands on’ operation. Jerry has a highly experienced staff working with him to do a great job.” Cline Tours’ Birmingham office, meanwhile, is managed by industry veteran Frank Leyden, who has over 20 years experience in the Birmingham market. “The support staff that Frank has is also highly experienced. Cline Tours

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Shown, clockwise from upper left, are Bud Tingle, driver supervisor; Sharon Hiatt, human resources; Debbie Mann, dispatcher; and Paul Sanders, operations manager.

is very active in Birmingham on a lot of fronts. It has turned out to be a great addition to the Cline footprint in the south,” McCommon said. “All our offices are linked by phone, email and online through our dispatch system. Communication is very important for all of our people to succeed.” Although all employees are important, it’s the driver with whom customers share the most contact with on a daily basis. Therefore, special emphasis is placed on hiring and retaining a strong core of drivers. “Drivers are prequalified prior to being employed by Cline Tours. Our human resources department goes through all the requirements to ensure

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drivers are compliant in every area,” McCommon said. “Once hired, we take drivers through extensive training, which includes videos as well as written and road testing. “A main attraction to drivers that sets us apart is our modern bus fleet. Drivers like to operate new, well maintained and equipped buses. This means fewer problems while on the road with such things as air conditioners and other components. This tends to make customers happier which, in turn, makes our drivers’ jobs easier.” However, it all goes back to safety at Cline Tours — especially when it pertains to driver training and on-the-job performance. “We continually focus on safety with our drivers — living and preaching it every day,” McCommon said. “A new hire’s training depends a lot on his/her background before coming to our company. It’s important our drivers are well versed on Cline Tours’ policies and procedures. After viewing 15 videos on safety and customer service, new drivers are given a test to ensure they meet requirements before we put them on a bus. They are also trained on every aspect of our operations, including how to prepare a driver’s log and do paperwork. Finally, they are road tested and trained on how to drive safely and securely. “All of this is done before they are put on the road with a group. We require new hires to go on trips with experienced drivers before heading out

by themselves. They are assigned to take part in a multi-bus move, where they travel with other Cline Tours’ buses and drivers. This helps them to learn by observing our experienced drivers.” In the case of an accident, McCommon said all drivers involved go through a retraining process with emphasis placed on preventing another such event. “This lets the driver know our concerns and that we will exhaust every resource to prevent such an accident from happening again. A permanent record of accidents and events are kept on each driver for documentation and future reference,” McCommon said. Employing qualified drivers and using modern equipment also helps when it comes to staying clear of trouble with U.S. Department of Transportation (DOT) inspections. McCommon said his company’s buses are less likely to attract the attention of DOT inspectors because of Cline Tours’ newer fleet and history of passing prior inspections. “Delays caused by these inspections can make customers uncomfortable. Because of our record, customers are happier and trips are successful,” McCommon said. “We greatly support our drivers while they are on the road. They always have someone in our office who is in front of a computer to assist them with any issues. This includes continuous weekend dispatch and service help should problems arise.”

A History Of Growth

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arely does a motorcoach transportation provider start with a large fleet and an extensive client list. These things take time, hard work and plenty of patience, which is precisely what has taken place at Cline Tours during the nearly 30-year history of the company. Cline Tours was started in 1983 by the late Johnny Cline, who had previously been with Trailways and Greyhound for approximately 20 years prior to starting his own company at the time of industry deregulation. Cline Tours soon became a full-service travel agency, a tour company and a charter bus company that Cline operated with his wife and other staff members. With the death of his wife in the early 1990s, Cline sold the travel agency side of his business while continuing his charter bus operations with a reduced emphasis on tours. Over the next several years, Cline reduced his company’s fleet size and eventually decided to sell the business altogether. “He contacted me about buying his company. I decided this provided a great opportunity to expand my existing shuttle business that was operating in Tunica, MS,” McCommon said. “I bought Cline Tours and started operating the business on March 1, 1996. Between the Cline Tours’ fleet and my existing vehicles with the Tunica shuttle operation, I had a total of 1 coach

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and 4 shuttle buses in 2 locations. From that point, we have been able to grow our fleet to over 60 motorcoaches, 15 school buses and 20 minibuses spread over 4 locations.” Today, Cline Tours operates primarily as a charter bus company with about 83 percent of its business focused on charter work, 10 percent on contract shuttle work, and the rest a mixture of tours and student travel packages. “I am sure that most of the work we do fits in the same profile as many other motorcoach companies ... for the most part, providing transportation to schools and churches. Adding military customers and corporate charters have broadened our customer list,” McCommon said. “We have approximately 15,000 customers and prospects, both past and current, from our four locations. Providing shuttles for all types of events is a big part of our charter business. This is in addition to the adult and student travel that we provide as charter work.” He added that officials from Cline Tours have also been able to build strong relationships with many tour operators located in the United States and abroad. “This has allowed us to excel. Cline Tours has a number of contracts in place, that we support, from all of our locations. These represent government, schools and private entities,” he said. “Our fleet includes mini-vans and SUVs used for military work, airport shuttles and for individual shuttle work; 11-

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passenger vans for school contract work, corporate and wedding charters; mini-buses, with passenger capacities ranging from 25 to 40, for all types of charter/shuttle work; and our 56-passenger MCI J4500 motorcoaches.” He explained that Cline Tours’ MCI J4500 coaches are used for all types of charter, tour and shuttle trips. They are driven to all lower 48 states with most of the work found within the central United States, New York City/Washington, D.C. areas, Chicago, Orlando and the U.S. West Coast. “We bought our first MCI coach in 2005 and have exclusively purchased over 100 of the J4500 56-passenger motorcoaches to date. Cline Tours also purchased 6 MCI D4505 coaches in July and August of 2008, when our company acquired the Coach USA operation in Memphis, and Alabama Limo in Birmingham. We had to have new vehicles for those acquisitions and the D4505 coaches fit the bill,” McCommon said. “Our relationship with MCI has been phenomenal. MCI representatives have been very accommodating and willing to go the extra mile to ensure uptime on all of our buses. We can count on MCI’s support through their technical solutions managers, their emergency roadside assistance and sales group to make sure our coaches are on the road taking care of customers. The relationship has been ‘overthe-top’ in every way.” McCommon said his company generally purchases MCI coaches that are in stock.

November/December 2012

“They are well equipped with all the standard equipment, along with certain upgrades, that make them great buses. Most have 3-point seat belts, fire suppression equipment, tire pressure monitoring technology, DVDs, satellite televisions, WiFi and other comfort and safety features,” McCommon said. “Most of our buses are seat belt-equipped. Safety is, and always has been, our No. 1 priority. Seat belts go a long way toward satisfying our safety concerns. Our customers are like most others, they also want all the bells and whistles. We do everything we can to fulfill their desires.” Along with safety features, having a young fleet of vehicles in place remains a high priority for officials at Cline Tours. According to McCommon, the company has one of the newest fleets in the country. Its coach mix is 15 percent 2008 models, 15 percent 2009 models, 25 percent 2010 models, 25 percent 2011 models and 20 percent 2012 models. “I feel many customers pick Cline Tours because of our newer fleet of vehicles,” McCommon said. “Our reputation is that Cline has the newest equipment. This makes a difference to many customers as they desire to ride in the newest and safest buses around. They realize that newer buses are safer buses. “The only true niche that we have made for ourselves as a company relates to our newer buses. We have found a customer base that values our premium service which includes safety


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Cline Tours provides a wide variety of vehicles for the transportation of customers throughout the southern United States and beyond.

and top quality equipment.” Cline Tours, he added, has been able to attract enough customers in each of its markets to support the company’s new bus initiative. It’s common knowledge, however, that new buses can get just as dirty as those that have been around for years. Therefore, keeping a vehicle’s appearance clean is critical to maintaining a strong image for the company. McCommon said it’s vital that Cline Tours’ buses are fully washed and cleaned, inside and out, after each trip. A wash crew works 24/7 to ensure all vehicles in the fleet are clean and ready to go at all times. “We also have our own fuel availability in three of our locations. Not having to stop elsewhere to fuel buses as often has made our drivers’ jobs easier,” McCommon said. “At Cline Tours, we do our own body and paint work as well, so our buses are basically dent and blemish free when they leave our different facilities. “Our newer fleet and advanced safety features have enhanced our repu-

tation as a quality carrier. Also important is our region-wide dispatch system (from Relational Bus Systems) that connects each location with all of our buses and drivers. This has enabled us to better get buses and drivers to the right places at the right time. GPS tracking, meanwhile, helps us account for all driver and vehicle activities while on the road. We can see how our buses are performing with regard to speed, location, routing and other information. This is all necessary to better control costs. Cost control has obviously contributed to our growth.” Trips Worth Remembering

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fter years of providing various types of transportation services to a wide variety of customers, it’s inevitable that some trips are more memorable than others. As a well known and respected motorcoach operation, Cline Tours has provided transportation for some very

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high profile events. This includes Super Bowls, the Winter Olympics and other major sporting events; national political conventions; and the company has been the transportation provider on occasion for three U.S. presidents. “Most of these events come to us through a third party. The best thing that I can say about these trips is that, despite their visibility, they have been largely uneventful. I think that is a good thing,” McCommon said. “They are, however, a great platform for us to show off our buses, our drivers and our support of the bus industry. “Most of these trips involve high security.

Our drivers are often vetted by the U.S. Department of Homeland Security, the U.S. Secret Service, the FBI and/or other federal and state agencies. We have always had all of our drivers pass security checks, and our company has performed at a high level for all of these trips.” Located near the Gulf Coast, employees and buses of Cline Tours have also been involved with many hurricane evacuations. This includes the evacuation 9 times over the past 10 years of many students from Tulane University, located in New Orleans. “Tulane has about 1,000 students from foreign countries and other locations away from

New Orleans. They have no place to go during an emergency. We relocate these students to Jackson State University, in Mississippi, to ‘ride out the storm,’” McCommon said. “It takes about 20 buses to move these students, which must be done in a timely fashion in order to avoid the huge traffic jams that can take place with an approaching hurricane.” Cline Tours also provides transport for power company crews during the reconstruction process after a major weather event. McCommon said that, depending on the storm, this type of work can take from a few days to, in the case of Hurricane Katrina in 2005, 4 to 6 weeks. “We also provide transportation for other first responder groups from around the country. This includes company representatives, such as from Lowes, who are part of crews that help get stores reopened in the wake of major storms,” McCommon said. A Future Of High Expectations

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ow in his 16th year of ownership of Cline Tours, McCommon remains optimistic about the future of his company as well as the bus industry in general. “Our plans are to grow our markets and be as competitive as possible. Cline Tours will also continue to upgrade its fleet just as has been done in the past,” McCommon said. “Our company’s history indicates that it replaces older models with new ones at certain established intervals. There are no plans to expand our fleet unless we are able to pick up some contract opportunities. There are always several of these opportunities in various stages of development. It’s important to maintain a plan for growth.” He noted that the bus industry cannot be replaced or minimized by computers or technology. These things can only enhance what bus operators do on a daily basis. “Technology makes our jobs easier and more organized. It will be exciting to see what comes about in the future regarding technology’s influence on operations for this type of business,” McCommon said. As owner of Cline Tours, McCommon added that he remains very proud of his company’s employees, product offerings, name and history. “I am also appreciative of our customers and realize that we can always do more to make them happy,” he said. “We will continue to strive in giving them the most professional service possible.” Contact: Cline Tours, Inc., P.O. Box 1498, Ridgeland, MS 39158. Phone: 601-605-4483 Website: www.clinetours.com.

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Riding a transit bus to work, school and/or play is becoming an increasingly popular option for many people living in various sections of the United States. Despite ongoing funding issues, many public transportation officials are finding innovative ways to attract more “choice” riders, while also making sure “dependent” riders are well served. Busline Magazine recently interviewed four transit professionals located in different sections of the country. The basic goals were to learn more about what each system is doing to grow transit bus ridership, and how each is preparing for future challenges and demands.

M

By Harrell Kerkhoff, Busline Magazine Editor

oving people during large events is a common challenge for public transportation agencies. This challenge is compounded when the population of a community nearly doubles for a single day event. A case in point takes place in Green Bay, WI, during home games of the NFL’s Green Bay Packers. To answer this community transportation need, Green Bay Metro is in the second year of its Packer Game Day Service, helping football fans and regular travelers alike get to where they need to go on the days the Packers play at the famed Lambeau Field. “The Packer Game Day Service is something we included in our operations budget. We felt it was very important for the people, including football fans, of our community,” Green Bay Metro Transit Director Tom Wittig said. Green Bay is a city of 104,000 and very unique in the professional sports world. The metropolitan area, located in the northeast section of the state, not far from the shores of Lake Michigan, is the smallest in North America to host a major professional sports franchise. During those days the Packers play at home — which involves two preseason, eight regular season and possible playoff games during late summer into early winter — the community can nearly double in population. “We run our Packer Game Day Service for a Page 22

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number of reasons. It’s not to just bring people 5:15 a.m. to 9:45 p.m. Along with Green Bay to and from Lambeau Field. It also provides itself, other area municipalities to receive transit transportation on game days for people to visit and paratransit service are De Pere, restaurants and shops. Other riders use this Ashwaubenon, Allouez, Bellevue and Oneida service to travel to and from work,” Wittig said. Nation. Normally, Green Bay Metro does not run on “Our ridership continues to climb. Green Bay Sundays. Four fixed routes are imple- Metro provided 1.5 million rides last year,” mented for Packer Game Wittig said. “Along with our Packer Game Day Day Service, all of which are Service, another new program we have started is named with the Packers or called ‘Green Saturday,’ when everyone rides football in mind: Lambeau Metro for free. It’s been a great initiative for Leap, Quick Slant, QB Sneak, Green Bay and our other area municipalities.” and Cheesehead. “It’s been a huge success. A lot of people leave their cars at home now and use our system to go to the game and/or the many establishments in the area — all with the idea of having a good time,” Wittig said. He added the service is currently attracting around 3,000 riders per game. Of course, there’s more to the Green Bay metropolitan area than just the Packers. The area is home to various industries, higher education institutions and serves as a port on Green Bay, which feeds into nearby Lake Michigan. Green Bay Metro normally Green Bay Metro Transit Director Tom Wittig and operates public transportation Assistant Transit Director Patty Kiewiz stand next to a Metro bus. Monday through Saturday from The bus wrap features Lambeau Field.

November/December 2012


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He added that through such programs and Although it’s not hard spotting a Green Bay on buses. Green Saturday and the Packer Game Day Metro vehicle while in service — they include the “This is an added feature that we provide to the Service, more “choice” riders are community. The more our passengers becoming familiar with what Green know, the more comfortable they are “The more our passengers know, Bay Metro has to offer. about utilizing our system,” he said. the more comfortable they are “People continue to educate themThe best form of marketing, of selves about public transportation course, is placing a high emphasis on about utilizing our system.” while using our new programs. This safety and customer service. helps them realize that they can easily “We want the public to realize that — Green Bay Metro Transit Director Tom Wittig use our services when getting to and we understand there are two types of from work and for other trips,” Wittig said. same dark green and gold colors as the Packers transit riders — those who must use public transGreen Bay Metro reports to an area transit — it’s important to Wittig, Kiewiz and other local portation and those who have a choice. Whatever commission and has been part of the city of transit officials that the citizenry is familiar with side of the fence people are on, they all expect Green Bay since 1973. Its coverage area is 82 the system’s various transportation options. excellent customer service while making public mostly urban square miles. “We are involved with the local chamber of transit a part of their lives,” Wittig said. “We According to Green Bay Metro Assistant commerce, convention & visitors bureau and work to treat everybody equally, and make sure Transit Director Patty Kiewiz, the transit sys- service organizations, helping spread the news we answer all questions from our riders.” tem uses 25 buses for fixed-route service during about Green Bay Metro,” Wittig said. “We also Green Bay Metro is also involved in transportpeak demand, and it has 20 vehicles for para- have redesigned our website, which now ing students and staff at three local institutions of transit use. It recently completed a major trans- includes a trip planner. This site has been a huge higher education: the University of WisconsinGreen Bay, St. Norbert College and Rasmussen fer point located on the west side of Green Bay, tool for us.” helping Metro become more efficient. Now, not This technology is especially important during College. Metro is reimbursed per ride by these every bus must travel to the downtown area for Green Bay’s winter weather, which can become institutions on a quarterly basis. “St. Norbert College just came on board during transfers. quite harsh. “With changes implemented last year, we “Our dispatchers and other staff do a good job the past couple of months and the results have have been able to save $450,000 in operations at keeping buses on time during winter travel. It’s been phenomenal,” Kiewiz said. “We had 500 to costs, the majority of this being fuel,” Wittig important to not have people standing around out- 600 people (from the college) utilizing our sysadded. “Our main transit center is still located side for long periods of time during bad weather,” tem in just the first month alone.” Green Bay Metro’s fixed bus routes connect to in downtown Green Bay. It includes a mainte- Kiewiz said. nance facility, administration offices, dispatchWittig said Green Bay Metro maintains the all three schools, allowing riders to utilize the ing center, etc.” trip planner itself, which contains real time data entire transportation package from Metro, includ-

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ing the Packer Game Day Service. “Students, faculty and staff can go anywhere in the greater Green Bay area free of charge with the swipe of their college ID cards,” Kiewiz said.

teach customer service. Finding individuals who can do well with customer service and adapt to changes rapidly is crucial to our success.” Regarding the local paratransit program, Green

“It’s important to think outside the box when coming up with transit initiatives that reach out to choice riders, such as what we have done with our Green Saturday and Packer Game Day programs. These are great ways to market our entire transit system. It’s also important to market your transit system as a first class operation.” — Green Bay Metro Transit Director Tom Wittig

Green Bay Metro’s current workforce is at 60 employees, all of whom Kiewiz said play key roles. “Obviously, our bus operators and dispatchers are front line people. We spend a lot of time with customer service training regarding all of our employees,” Kiewiz said. “For our bus operators, we look for those candidates who exhibit great customer service skills and have the ability to work with many different types of people. We can typically train a person on how to drive a bus. On the other hand, it’s often more challenging to

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Bay Metro contracts this service out to MV Transportation, Inc. Green Bay Metro, however, provides the eligibility and certification work itself. “It’s a goal of ours to help people transition to our fixed-route system if possible. It helps them gain a greater means of independence,” Kiewiz said. Of the different challenges facing public transportation systems from around the country, funding remains near the top of the list. Green Bay Metro is no different.

November/December 2012

“We do not receive any funding from local sales taxes. Therefore, Green Bay Metro relies on funding coming from local, state and federal sources,” Kiewiz said. She added that MAP-21, the Moving Ahead for Progress in the 21st Century Act that was signed into law by President Obama on July 6, 2012, is a short-term fix when it comes to federal funding dollars. “Obviously, trying to secure grant dollars is always a challenge. It’s difficult to expand when resources keep going down,” she said. Despite such challenges, both Wittig and Kiewiz are optimistic about public transportation's future in the metropolitan Green Bay area. “It’s important to think outside the box when coming up with transit initiatives that reach out to choice riders, such as what we have done with our Green Saturday and Packer Game Day programs. These are great ways to market our entire transit system,” Wittig said. “It’s also important to market your transit system as a first class operation.” Kiewiz added: “Green Bay Metro may not be the same size as public transportation systems found in such places as Chicago, but we definitely have an awesome system in place. We take a lot of pride in our services.” Contact: Green Bay Metro, 901 University Ave., Green Bay, WI 54302. Phone: 920-448-3450. Website: www.greenbaymetro.org.


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W

ith a population of over 500,000, Tucson, AZ, is a favorite destination for high-tech industries, University of Arizona students and staff, military personnel, and retirees — to name just a few groups. It’s through this diversification that Sun Tran, Tucson’s regional public transportation system, has been able to grow. Sun Tran’s ridership count for fiscal year 2012 was 19 million passenger trips; while the paratransit service, Sun Van, recorded 485,000 passenger trips during the same time period. “We have 40 fixed routes. This includes express service. Sun Van, meanwhile, is a demand response service,” Sun Tran General Manager Kate Riley said. The transit system has been under the city of Tucson’s directive since 1969 and has since grown. Recently, this growth has included the completion of Sun Tran’s new state-of-the-art Northwest Bus Facility. The 25-acre site is the new home of Sun Tran’s expanding fleet of buses, and allows the continued expansion of transit services in the region.

“The completion of this facility (in early 2012) represents a major milestone for our community,” Riley said. “The complex was built in three phases to accommodate the growing need for transit options in our region.” The new complex includes fueling, maintenance, operations and administration segments. “This is now the main headquarters for Sun Tran,” Riley said. “With Sun Tran and Sun Van, everything is owned by the city of Tucson, with day-to-day management of the system currently contracted to Veolia Transportation. “In 2006, Pima (AZ) County voters approved a .5-cent sales tax, which funded the area’s Regional Transportation Authority (RTA). In addition to being able to expand streets and assist with street maintenance, this measure enabled us to expand weekend bus service, late night service, improve frequencies on existing routes, add three new express routes serving outlying jurisdictions, and provide some supplemental service to meet seasonal needs.” Included in this expansion was Sun Shuttle, a neighborhood RTA bus circulator for the Tucson area communities of Marana, Oro Valley, Catalina, Sahuarita, Green Valley, San

Sun Tran General Manager Kate Riley

Xavier and Tucson Estates. As part of Sun Tran’s regional seamless transit system, Sun Shuttle transports riders around these communities as well as connects to other Sun Tran services, giving riders access to the entire Tucson metropolitan area while using public transit. “We are growing at Sun Tran, which comes at a cost. It’s something we juggle with every year in terms of how to find funding,” Riley said. Today, Sun Tran’s fleet includes approxi-

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ees working at Sun Tran and 235 at Sun Van. “When it comes to our drivers, it’s important to provide them with all the tools necessary to be successful. This includes the proper training, ride checks and video surveillance on buses. We also counsel drivers The completion of Sun Tran’s Northwest Bus Facility helps transit officials when problems arise. provide for continued expansion of services in Tucson, AZ. We feel doing this is “It’s very important that our customers are better than just sending out a warning letter.” She added it’s important that drivers have kept safe, but we want our drivers to be safe as the support of management while on the road. well,” Riley said. “Our training program for new drivers is about five weeks. This includes a couple of weeks of class“We feel it’s important to care about the environment. room training, followed by on-theSun Tran received a State of Good Repair grant about street experience with seasoned drivers for three weeks.” a year ago that we are using to upgrade the city’s CNG To help fill technical positions, such facility, while bringing in 9 more CNG coaches.” as mechanics, Sun Tran has partnered with Pima County One Stop, which — Sun Tran General Manager Kate Riley provides career development services they should show the same kind of courtesy This includes the use of clean and well-main- for youth and adults, while also supporting and helpfulness to the rest of the community,” tained equipment, customer service training, employers in recruiting, staffing and training viable employees. Sun Tran officials have Riley said. “There are currently 617 employ- refresher training, etc. mately 240 40-foot buses, while Sun Van has a fleet of 125 vehicles. “The majority of our fleet runs on bio-diesel fuel. We do have some CNG vehicles and 1 hybrid. At the end of the year, it looks like we are going to have another 10 hybrid buses in the fleet,” Riley said. “We feel it’s important to care about the environment. Sun Tran received a State of Good Repair grant about a year ago that we are using to upgrade the city’s CNG facility, while bringing in 9 more CNG coaches.” Despite its size, Riley emphasized the importance Sun Tran officials place on providing quality customer service. “Customers come first. To help with this, our employees are treated the same as our customers. In return, our employees realize that

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tinue to be a concern for Sun Tran and many other public transportation systems throughout the United States. “I don’t know if we have any magic answers, quite frankly. What we are experiencing is no different from what many other agencies today “Our campaign with the testimonials are experiencing. There is a balance has helped us retain ridership, even that must take during 2011 when we experienced a place when providing transportafare increase.” tion to a community. It must be — Sun Tran General Manager Kate Riley affordable, safe, television commercials that feature existing well-maintained and available,” Riley said. “Sun Tran is one of the few systems in the bus riders providing testimonials. “Our campaign with the testimonials has country that has an economy fare in place that helped us retain ridership, even during 2011 is less than half full fare. Our economy fare is when we experienced a fare increase,” Riley said. 50 cents, while the full fare is $1.50. Sun Tran, Sun Van and Sun Shuttle have Approximately 50 percent of our riders are also benefited from rebranding efforts which economy fare customers. We want to make took place in 2009, according to Riley. This sure they have this service and it’s affordable. “It comes down to, ‘How will we find the included vehicles from all three services being switched to the same color scheme. Also, for dollars to make sure we can maintain this type fixed-route services, officials centralized cus- of service?’ When you cut as much as you can, tomer service and standardized communica- then the only thing left to do is either cut your service or raise fares. It always makes for tions, fares and policies. “The idea is to feature a more regional oper- interesting conversations within the communiation. For example, if a rider comes in from a ty, the organization and local municipalities.” She added that Sun Tran officials have Sun Shuttle vehicle and transfers to a Sun Tran bus, he/she will understand that it is all implemented a number of cost savings measures over the past couple years to help solve part of one transit system,” Riley said. Despite its growth, funding challenges con- funding issues, including the difficult process worked with this organization in an effort to put together a hybrid electric training course for new mechanics. When it comes to marketing its public transportation services, Sun Tran officials have used a variety of means. This includes

of employee layoffs in 2010. “I have been around here for almost 30 years, and that was the first time we ever had to lay off employees. It was one of the hardest things we ever had to do,” Riley said. “It’s important to remain proactive moving forward so that layoffs are something we don’t have to do again.” One way Sun Tran officials are looking to cut costs is through the use of smart card technology, which may be in place in Tucson as early as 2013. “This will help eliminate the cost of printing monthly fare media. It will also help individuals board buses faster, cut down on dwell times and provide Sun Tran a better way to analyze fare and ridership data,” Riley said. Contact: Sun Tran, 3920 N. Sun Tran Blvd., Tucson, AZ 85705. Phone: 520-623-4301. Website: www.suntran.com.

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onstituting more than 40 percent of Alaska’s total population — with approximately 290,000 residents living within the city boundaries alone — it’s imperative that a strong public transportation infrastructure is in place for the metropolitan area of Anchorage, AK. This need is being met by Anchorage’s People Mover system, which began operation in the early 1970s. Today, with a fleet of 52 vehicles, People Mover provides service seven days a week in modern, efficient, clean-diesel fuel buses. The

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entire fleet — fully accessible with automated voice announcement — features kneeling lowfloor buses with ramps, wheelchair stations and priority seating for people with disabilities. In 2011, the transit system provided 4.2 million trips, according to People Mover Public Transportation Director Lance Wilber. “The Anchorage and Eagle River/Chugiak areas served by our transit system cover almost 200 square miles. This stretches over 30 road miles from one end to the other,” Wilber said. “Mostly an urban transit system, People Mover also serves the more rural communities of Eagle River and Chugiak.”

There are 14 regular transit routes in operation at People Mover from 6 a.m. to 10:30 p.m. during weekdays, with reduced service taking place on weekends. Ridership at People Mover consists of residents who are workers, students and seniors,

along with visitors to the “We launched a marketing campaign community as well. “Under our U-Pass for our vanpool program this past program (through conspring using a ‘smart travel’ theme. tractual agreements) students, staff and faculty at As everyone has different values, the University of Alaska the theme leaves room for individual Anchorage, Alaska Pacific University and Anchorage ideas of what ‘smart travel’ is — Charter College ride for free by showing their curwhether it be good stewardship, rent ID cards,” Wilber reducing traffic or alleviating said. “On average, over 460 trips are also procommuter stress.” vided to Conoco — People Mover Public Transportation Director Lance Wilber Phillips emp loy ees, under the same program, during each month of July, August ronment including a cut-a-away of a 40-foot bus — allowing new riders to learn how to and September.” Meanwhile, AnchorRIDES navigate access, ride, understand and become a provides paratransit and successful user of the system. This training is coordinated transportation especially helpful for those riders with disabilwithin the Anchorage muni- ities or just new to a bus system. AnchorRIDES’ operations are contracted to cipality. This is for senior citizens and people with disabilities who are unable to use the MV Transportation, which provides staff including mechanics, drivers and administrafixed-route system. For more than a decade, People Mover has tion. The Municipality of Anchorage provides been conducting in-person transportation skill the infrastructure including office space, vehiassessments for ADA eligibility and has imple- cles and computer hardware and software. In 2011, AnchorRIDES provided 188,804 mented a free travel training program. The program features a simulated indoor transit envi- trips including 88,425 for ADA paratransit;

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47,586 for Medicaid; 42,350 (http://BusTracker.muni.org) for seniors; and 10,443 for allows passengers to track other contracted trips. where buses are along routes. There is also the area’s “This has decreased the wait Share-a-Ride program, which time for riders in inclement works to reduce traffic conweather and has improved cusgestion and improve air qualtomer service,” Wilber said. ity by promoting alternatives “Most smartphones can view to driving alone. Carpool the information in text format. matching services began in In addition, eight destination the late 1970s, while vansigns were installed at our tranpooling was added in 1995. sit centers and high traffic “Currently, 63 vans transstops to also provide passenport over 1,000 commuters gers with estimated arrival between the Matanuska times.” People Mover buses provide service seven days a week in the Anchorage, AK, area. Susitna Borough and the Officials at People Mover Municipality of Anchorage. The assets for the gy throughout our system resulting in efficien- utilize various advertising mediums to market vanpool program are owned by the municipal- cies. We replaced our 18-year-old farebox sys- the transit system’s services. This includes ity, but successfully managed by a private tem in June with new fareboxes. The automat- print, radio, web, outreach events, social media ic validation of fares has been well received by and bus signs. company called vRide,” Wilber said. AnchorRIDES’ paratransit service operates both passengers and bus operators alike. In “In preparation of our new farebox system, a fleet of 47 cut-away vehicles, while Share-a- addition, we introduced magnetic passes and we designed ‘on the move’ themed promotionRide’s vanpool program manages a total of 76 Smartcards; and have installed a ticket vending al materials with vibrant colors. This was machine to streamline pass sales and increase paired with a simple, easy-to-read message to vans with 63 in service. “Our transit services have been relatively customer convenience.” demonstrate the ease of the new system,” In 2009, People Mover officials also Wilber said. “Playing off the words ‘people’ steady overall in the recent past with some minor fluctuations to routes and service hours,” launched a new web application that pro- and ‘move’ encourages the positive action by Wilber said. “Service expansion, meanwhile, vides the estimated time buses will arrive riding a bus, and conveys the message that our at their stops. Using automated vehicle system is modern while spelling out the differhas been limited by operating resources. “We have made advancements in technolo- locations and GPS technology, Bus Tracker ent benefits that People Mover can provide.

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“We also ran print ads and blanketed the interior and exteriors of our buses with ad signs and brochures to show passengers what the new fareboxes look like, and how to use them with our new fare media.” Wilber added that his staff anticipated slower boarding times soon after the new fareboxes were installed, but the transition was relatively smooth. “We also launched a new marketing campaign for our vanpool program this past spring using a ‘smart travel’ theme. As everyone has different values, the theme leaves room for individual ideas of what ‘smart travel’ is — whether it be good stewardship, reducing traf-

fic or alleviating commuter stress,” Wilber said. “The creative design is one that is inclusive of many age ranges, tastes, professions and economic brackets.” He added that People Mover officials strive to place a high emphasis on customer service. “I am proud of our drivers everyday. They are the ‘front line’ of our system. Their actions, attitude and professionalism are important to our success. We tell each new class of drivers that customer service is critical and that we recognize it is difficult to deliver at times. We can instruct and train them to be better and safer drivers in our winter climate, but we cannot teach them to be patient, respectful and act The AnchorRIDES paratransit service is an important part of public transportation in Anchorage.



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as an ambassador for our business. If that is something an employee can not embrace, then I’m sure there are other ideal jobs for him/her someplace else,” Wilber said. “It’s common for our passengers to say ‘thank-you’ to our drivers after every trip. Similarly, when customers contact us personally or through our social media outlets, we work diligently to be responsive in all cases.” Anchorage’s People Mover system currently has 142 employees. This includes 95 bus operators, 32 employees involved in maintenance, and the balance who work in customer service, marketing, planning or administration. Most employees are represented by three separate unions while a small set are non-represented. According to Wilber, there are three main focus areas that officials at People Mover are targeting while moving forward. These three areas are: Community support and public transportation’s image; Budget restraints coupled with rising fuel costs and increased demand; and, financing and staffing of capital projects. “We provide a lot of community outreach. Recently, our Public Transit Advisory Board members put together a presentation they’ve been sharing with numerous community councils and organizations,” Wilber said. “I think of (public transit) as being in the hospitality business; offering a quality service that folks can depend on and recommend to their friends. “We are also aggressively pursuing grant opportunities. In the past 12 months we competed for, and were pleased to receive, $3.7 million from the (Federal Transit Administration) State of Good Repair discretionary funding program for our facility and fleet needs. We are excited as well to see the state of Alaska support transit in the 2011 and 2012 operating budgets for the first time. And, we are putting a greater emphasis on staff development and training for the next generation of transit leaders.” People Mover has some senior staff members who will be retiring in the near term, tak-



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“We provide a lot of community outreach. Recently, our Public Transit Advisory Board members put together a presentation they’ve been sharing with numerous community councils and organizations. I think of public transit as being in the hospitality business; offering a quality service that folks can depend on and recommend to their friends.” — People Mover Public Transportation Director Lance Wilber

ing a lot of talent and historic knowledge with them, according to Wilber. “Training the next generation of bus operators, managers and leaders, however, is something we do with vigor, and not with a philosophy of ‘hoping for the best,’” he said. The support for transit operations in Anchorage comes primarily from local government property taxes, revenues generated by fares and advertising means. The department has proposed a modest fare increase that is currently being considered by elected officials. Wilber said the last time fares were adjusted across all rider categories was in 2005. Fuel costs, however, have since doubled. To help soften fuel concerns, People Mover officials have looked several times over the past decade at alternative fuels, primarily Compressed Natural Gas (CNG). “Though some of our light-duty support vehicles are CNG powered, this does not include our fleet of 40-foot buses. One key element that makes a CNG fleet in Anchorage impractical from an operations, maintenance and cost/benefit perspective is that of having to retrofit and upgrade our maintenance and storage facilities. This would result in spending millions of dollars. Other issues include our limited number of fueling stations and the area’s cold climate,” Wilber said. “Our next fleet replacement will be 11 diesel buses in 2013, but we will continue to examine the benefits of alternative fuels as well.” Wilber said the long range public transportation plan in the Anchorage area calls for 30minute headways on all routes and 15-minute headways during peak times. Other goals include better connections between new shopping centers and neighborhoods, and between the airport and the eastern part of Anchorage. “We are also outgrowing our space at the Downtown Transit Center and are beginning to work on addressing this issue,” he said. “Meanwhile, we’ve had tremendous success in the University-Medical (U-Med) District working with state, university and business leaders to develop pedestrian facilities that promote mobility. This project illustrates that quality transit infrastructure and service are a wonderful combination for success.” Wilber added that the true success of any transit system is based on partnerships. “As the director, I know there is tremendous value in the success of our transit system because of partnerships and the ability to nur-

ture and respect the relationships of other key players that indirectly, or directly, affect our operations,” he said. “Having the benefit of working at all levels of a Metropolitan Planning Organization (MPO) — from staff,

coordination, technical and policy committee — you also gain perspective and knowledge of how, and when, transit fits and works in an MPO.” Wilber added that having a positive working

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“There are two approaches when operating any public or private system or business. One approach is to sit back and provide a good system, be happy with what you’ve got and hope nothing changes. The other way, which is the Anchorage approach, is to challenge the system and its employees to take active steps in promoting and enhancing the service we have now, and in the future. Our employees expect this and so do our riders.” — People Mover Public Transportation Director Lance Wilber

relationship in place with federal and state departments is also necessary. This involves working and learning together as well as being able to recognize the constraints of each. “For example, the working relationship we have with the Alaska Department of

Transportation regarding planning, funding, design, construction and maintenance is really valuable. Support, collaboration and partnerships with other government departments and elected officials in planning, public works, finance, employee relations and public safety

are without a doubt necessary as well. This is all needed while maintaining, promoting and growing our public transportation system in Anchorage,” Wilber said. “There are two approaches when operating any public or private system or business. One approach is to sit back and provide a good system, be happy with what you’ve got and hope nothing changes. “The other way, which is the Anchorage approach, is to challenge the system and its employees to take active steps in promoting and enhancing the service we have now, and in the future. Our employees expect this and so do our riders.” Contact: People Mover, 3600 Dr. Martin Luther King Jr Ave., Anchorage, AK 99507. Phone: 907-343-8402. Website: www.PeopleMover.org.

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eing proactive as a public transit provider in East Riverside County, CA, remains a major goal for SunLine Transit Agency, based in the Coachella Valley community of Thousand Palms. The progres-

“When we have new routes and services... marketing is conducted through media advisories, press releases, on-board information signs, radio spots, on-hold announcements through our telephone systems and posting of the information on the SunLine website.” — SunLine General Manager C. Mikel Oglesby

sive nature of SunLine is demonstrated in several ways such as new transportation programs, customer service initiatives and providing transit with cutting edge, environmentally friendly vehicles. General Manager C. Mikel Oglesby states, “We strive to provide Page 34

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safe and environmentally conscious public transportation services and alternative fuel solutions to meet the mobility needs of the Coachella Valley.” SunLine was established in 1977 as a Joint Powers Authority to provide public transit in the Coachella Valley. The Agency now provides service to 12 local fixed-routes and Commuter Link service to downtown Riverside, as well as ADA paratransit service within 0.75 miles of the fixed-route network. This involves a 1,120-square-mile service region of 9 cities and unincorporated areas of Riverside County. SunLine’s fleet consists of 69 fixed-route buses and 31 ADA paratransit vans. Total ridership in fiscal year 2012 was 4,561,637. This included 4,436,917 fixedroute rides and 124,720 rides on ADA paratransit. SunLine ridership has grown 10 percent over the past 2 years. This growth has been absorbed, but the community still wants more frequent and faster service as well. In 2006, a Comprehensive Operational Analysis was completed (updated in 2009) and outlines expansion plans for service frequencies of existing routes to be implemented as the economy grows and funding levels improve. Oglesby states, “We are also studying a limited number of new service

opportunities in smaller communities, as well as options for Bus Rapid Transit in the Coachella Valley.” Keeping new and potential riders well informed remains a major objective at SunLine. Oglesby exp lains, “When we have new routes and services — such as the Commuter Link 220 connecting the Coachella Valley to Riverside — marketing is conducted through media advisories, press releases, on-board infoShown is SunLine General Manager C. Mikel Oglesby and the transit rmation signs, radio system’s seventh generation hydrogen fueled American Fuel Cell Bus. spots, on-hold announcements through our telephone television and radio shows, using the opportusystems and posting of the nity to talk about upcoming events and transit information on the SunLine services provided by SunLine. Another marketing success story for website.” When these marketing SunLine is the Agency’s Rider’s Guide, tactics were implemented which provides information on transit servicahead of the Commuter es and programs, schedules and routes, and Link 220 launch, the customer service information contacts that service met ridership were previously contained in 23 brochures. expectations for the first The Guide is distributed to public organizatrip of this new line. Oglesby states that he is tions, businesses, non-profits and individuals frequently called upon to speak at meetings three times a year. The Guide is also available and conferences, while also appearing on local at SunLine’s website, at SunLine’s Pass

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Outlets and at the Agency’s administration office in Thousand Palms. SunLine continues to receive calls from customers stating their appreciation for the Rider’s Guide. It has also been a big hit for the Palms Springs (CA) Visitors Bureau, serving as a one-stop transit service resource for visitors of Coachella Valley. In addition to providing safe, reliable public transit, SunLine has a long history of leadership in the use of alternative fuel technology. In 1994, the Agency was the first in the nation to fully convert its entire fleet to CNGfueled vehicles. The focus of the Agency then turned to hydrogen. SunLine recently launched its seventh generation hydrogen fueled vehicle, the first-of-its-kind, Buy America compliant 40foot hydrogen fuel cell bus. Immediately after the launch, funding was awarded by the FTA to SunLine for two additional American Fuel Cell buses to be delivered in 2013. In addition, SunFuels, the Agency’s owned and operated public fueling station, provides alternative fuel for its fleet and is also open to the public 7 days a week, 24 hours a day. Throughout the years, SunLine has gained valuable information through experience relating to alternative fuels. The Agency recently dedicated the newly renovated SunLine Learning Center that shares the knowledge gained. Oglesby states, “As we

“Our executive team instills the vision of success through teamwork and open communication, providing each employee — through education and training — the tools they need to succeed. I also believe in ‘management by walking around’ and engaging in conversation with all employees.” — General Manager C. Mikel Oglesby

have gained knowledge and experience throughout the years of providing public transit using alternative fueled vehicles, it is important to share that knowledge. As a leader in clean air technology, SunLine brings the experience of the past to the present and into the future. We are excited to share our experiences through our new SunLine

Learning Center.” When it comes to helping SunLine’s employees succeed on the job, Oglesby also believes in a proactive approach. SunLine currently has a workforce of 292 people. Oglesby states, “An agency must have a leader and executive team members who view each employee as a team player; an ‘investor’ in the success of the agency. Our executive team instills the vision of success through teamwork and open communication, providing each employee — through education and training — the tools they need to succeed. “As general manager, I also believe in ‘management by walking around’ and engaging in conversation with all employees.” Looking toward the future of public transportation in the Coachella Valley and beyond, Oglesby remains optimistic but acknowledges there are challenges to overcome. “We remain very positive at SunLine as long as the economy can pick up the pace of recovery. As a leader in providing public transit using clean air technology, SunLine brings the experience of the past to the present and into the future. The journey continues.” Contact: SunLine Transit Agency, 32-505 Harry Oliver Trail, Thousand Palms, CA 92276. Phone: 760-343-3456. Website: www.sunline.org.

Leading in heavy-duty lifting

As number 1 in heavy-duty vehicle lifts in the world, Stertil-Koni is synonymous for superior solutions and expert service. Our customized systems are entirely made in the USA by specialists with unique expertise. Thanks to their quality, our superior solutions and in-house production, Stertil-Koni continues leading by example in heavy-duty lifting.

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STERTIL SUPERIOR SOLUTIONS BY QUALITY PEOPLE STERTIL KONI, 200 LOG CANOE CIRCLE, STEVENSVILLE MD 21666, UNITED STATES, WWW.STERTIL-KONI.COM

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From Prevost:

Volvo Powertrain Begins I-Shift Assembly In U. S. The Volvo Group’s Powertrain plant in Hagerstown, MD, began assembly of the Volvo I-Shift transmission with a ribbon-cutting ceremony recently. Employees were accompanied by Volvo Group executives, state and local dignitaries, and members of the press. Prevost Vice President of Key Accounts Dann Wiltgen spoke to invited guests and commented on the multiple impacts of this development. “This project represents a significant investment in the Hagerstown plant, brings an infusion of new jobs to the economy, and illustrates the pride this region has in manufacturing an integral component of the truck and motorcoach industry.� Prevost spokespeople say the Volvo I-Shift is a 12-speed, two-pedal, lightweight automated manual transmission (AMT) that delivers an exceptional level of productivity by simultaneously maximizing comfort, safety and fuel efficiency. I-Shift is designed to integrate

Prevost Vice President of Key Accounts Dann Wiltgen speaking at the ribbon cutting event.

seamlessly with Volvo engines, and, according to Prevost, provides the motorcoach industry’s only integrated powertrain. “Prevost has been manufacturing coaches since 1924 and we have always been known for quality, reliability and innovation. Today we are celebrating an important addition to that legacy — the manufacture of the I-shift transmission in the United States,� Wiltgen added. “Prevost will be a better, stronger

company as a result of having the availability of a transmission manufactured here in Hagerstown.� A time-lapsed video of the entire assembly process was played before the ribbon cutting, and the ceremony included special recognition of the project team leaders and members. The afternoon continued with celebration, reflections, and refreshments. Visit www.prevostcar.com.

www.budgettruckandauto.com

Painting Ricon Lifts Fabrication Vinyl Graphics Collision Repair Certified Welding Frame Straightening :$YDORQ5G‡-DQHVYLOOH:, 3+21(  ‡)$;  72//)5((   November/December 2012

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Stertil-Koni Introduces Its DIAMOND LIFT:

Full Rise Telescopic Piston Vehicle Lift Stertil-Koni says it has introduced the DIAMOND LIFT — a state-of-the-art high pressure telescopic piston lift designed to set new standards in precision heavy-duty lifting performance, durability, ease of use and environmental containment. Made in the USA at StertilKoni’s manufacturing facility in Streator, IL, DIAMOND LIFT is available in either a two or three piston configuration with a total lifting capacity of 64,000 lbs. and 96,000 lbs. respectively. The design of Stertil-Koni’s DIAMOND LIFT, a pressure telescopic piston lift the DIAMOND LIFT’s telescopic pistons protects critical seals from potential damage by debris. Piston rods are hard-chrome plated for protection against corrosion and wear. This lift is certified to upper portion of the steel containment is hot ANSI/ALI ALCTV current edition by galvanized, for corrosion resistance at floor level and ensures proper interlock with the ETL/Intertek. The lift utilizes biodegradable oil and the foundation. In addition, the containments

are coated internally and externally with DiamondGuard, to safeguard against corrosion and electrolysis, it also prohibits hazardous shop fluids from entering the environment. According to the company, it also features a mechanical locking system that utilizes a hardened, nitro carburized locking rod. The DIAMOND LIFT can be lowered into a mechanically locked situation without placing undesired pressures on the piston seals. The gravity engaged locking assembly is easy to service and can be accessed from floor level. The lift features a moveable lifting unit and aluminum trench covering system traveling on ultra-high molecular weight polyethylene slides atop a stainless steel guide, which are maintenance free. The DIAMOND LIFT offers intuitive controls. Ultrasonic sensors provide real time synchronization for ultimate safety. Power units and control components are located in the above ground console. As standard, the lift is supplied with a full set of lifting adapters to match all fleets and is fully electronically synchronized, for ultimate operator safety. It can also be equipped with a detachable wired remote control. Visit Stertil Koni’s Website at www.stertil-koni.com.

King Ward Adds 6 New And 2 Refurbished Van Hool C2045’s To Fleet “My first job in the coach industry was servicing bathrooms,” said King Ward Coach Lines President Dennis King. “You can’t get more basic than that. When my dad (Bob King) and Russ Ward acquired the operating rights of the old Holyoke Street Railway and started King Ward Coach Lines in 1989, they put me to work. I’ve gotten to know the industry from the ground up.” After a beginning with two used GM coaches, King Ward has grown in size and now the Chicopeebased operator is one of the largest in Western Massachusetts. They have 75 employees running over 30 pieces of equipment. The fleet consists of 57- and 47-passenger motorcoaches and 45-passenger "Budget Buses.” Russ Ward died in 1994 and nine years later Bob King sold the company to Dennis. King Ward recently took delivery of six new 2012 Van Hool C2045 coaches as well as two refurbished C2045s. “This purchase provides our fleet with a firm foundation for years to come. At this point, all of our 45’ coaches are Van Hool’s,” said King. King Ward is a member of the United Motor Coach Association as well as being certified by The Department of Defense to support the military as a DOD carrier. In addition, they are certified by the Transportation Safety Exchange. For more information, contact ABC Companies at 800-222-2875 or visit www.abc-companies.com. Page 38

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Prevost Offers 2013 Service School Program Prevost is offering motorcoach technicians and mechanics the oppor- Service Training served more than 500 technicians across North tunity to attend tuition-free service schools again this year. Courses on America in 2012. Prevost’s Field Service team is intimately involved with the service the Prevost H-Series and X-Series and Volvo 9700 coaches will be presented throughout North America as part of the company’s commitment school program. Each class is led by a regional service manager with a second RSM assisting. Classes comto quality products and exceptional bine lectures and practical applicacustomer service. tion, with a variety of both new and Many coach operators make a earlier model-year passenger coaches point of sending personnel to and conversion shells to work on to Prevost’s service schools year in and ensure that attendees get plenty of year out. hands-on experience. “They’re an invaluable learning opportunity for our mechanics, helpRegistration Open For ing them build credentials in the 2013 Service Schools industry,” said Tommy Rayle Jr., Service schools will be held in vice president of Holiday Tours, 2013 at Prevost service centers: which serves the southern United Quebec City, QC – February 24-28; States from its North Carolina base. Ft. Worth, TX – April 8-11; Nashville, Having been a Prevost customer TN – May 20-23; Mira Loma, CA – for over 25 years, he’s seen firsthand September 9-12; Mira Loma, CA – that, “Prevost does a very good job September 16-19; South Plainfield, of teaching mechanical people.” NJ – October 7-10; and Jacksonville, New Hampshire–based C&J — FL – November 18-21. Northern New England’s second Tommy Nolet (left), Prevost Regional Service Manager, The syllabus consists of eight largest provider of intercity bus leads a session with student technicians. courses that focus on the Prevost Htransportation — came to the Series and X-Series and Volvo 9700 coaches. Four two-day courses cover Prevost fold more recently and is sold on the value of its training. “It’s very beneficial to our company,” noted Dave Mailhot, C&J direc- Prevost electrical systems, HVAC systems, drive trains, and the Volvo tor of fleet maintenance. “And for one of our new techs who didn’t have 9700. Four one-day courses are devoted to pneumatic systems, accessories and safety, shell converters, and axles and brakes. Depending on a great deal of relevant experience, it’s worked out great.” Prevost Factory Service School for 2013 begins in February in interest and experience, attendees should select between two and four Quebec City, QC. In 2012, 50 people attended the English session in courses for a total of four days. With class size limited to a maximum of 12, prospective attendees Quebec and more than 30 attended the French session the following are urged to sign up well in advance (at least two weeks before the week. The 2012 Top Tech award was a Prevost electrical diagnostic kit session begins). Online registration is available at and Prevost jackets were presented to the top three places. The Quebec https://www.prevostcar.com/content/training-sign. school also features a tour of the Prevost factory — where students can Questions should be directed to Prevost regional service managers. preview new developments right on the production line. Overall, Prevost

Orlando MCI Sales And Service Center Moves To New Site MCI is moving its Orlando Sales and Service Center to a larger site nearby. The new facility, formerly operated by Daimler Bus North America, was acquired by MCI when it acquired distribution rights of the Setra brand. The toll-free number is 800-390-0287; email: ServicecenterFL@mcicoach.com. MCI says the facility is significantly larger than the previous facility, and features additional maintenance bays, and a paint booth and body shop. The staff includes MCI and Setra factory-trained technicians. The site also includes new and preowned MCI and Setra coaches available for immediate delivery. “The new location is 13 minutes and 13 miles from our former site,” said Patrick McGuire, director of MCI Service Centers. “We have doubled the number of technicians in the Orlando marketplace to service both MCI and Setra brand customers. The new facility also offers a comfortable drivers’ lounge. To celebrate the move, the facility is offering 20 percent off of any customer’s first service at the facility, up to $200; the offer is good through Dec. 31, 2012. Customers should call for additional details and restrictions. MCI opened its Orlando location in 2001 and operates six other Sales

and Service Centers in the United States and Canada, along with the industry’s only emergency roadside assistance team managed in house.

The company offers 24-hour technical support and industry-leading technician training along with an extensive aftermarket parts and repair service. Visit www.mcicoach.com for more information. November/December 2012

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Companies Purchase Temsa Coaches

an industry experienced ownership and management team. Temsa is a fully owned subsidiary of Sabanci Holding, the leading financial and industrial group in Turkey.

Academy Bus Company Academy Bus Company recently added 10 new Temsa TS35 coaches to its fleet, bringing its total number of Temsa coaches to 25.

Academy Bus was officially established in 1968 by Frank Tedesco, but the family history of the company dates back to the early 1930s when Frank’s father first purchased a bus and operated a route along Broadway in Bayonne, NJ. Today, Academy operates charter, group tour and commuter coaches all over the East Coast from 10 locations stretching from Washington, D.C. to Boston. The network of Academy companies is managed by Frank’s sons, Francis and Mark Tedesco. CH Bus Sales is the exclusive distributor of Temsa motorcoaches in the United States. CH Bus Sales is a privately owned corporation with

Lone Star Coaches Lone Star Coaches, Inc., recently added two new Temsa 35-foot coaches to its fleet, bringing its total number of Temsa coaches to three. In business since 1979, Lone Star offers customers clean, well-maintained motorcoaches driven by courteous operators experienced in both local and long distance transportation. Lone Star is committed to promoting and enhancing the motorcoach industry’s image by

providing safe and reliable charter group transportation. “Our first Temsa has been really popular with our customers, and even our drivers,” said Mark Steelman, president of Lone Star Coaches, Inc. “Now that we have three Temsa TS35’s, we have decided to stop pricing 48 passenger coaches and

move exclusively to the 40 passenger Temsa for those customers who need a smaller alternative.” David Thomas Tours And Travel David Thomas Tours and Travel, Philadelphia, PA, recently added a new Temsa TS35 coach to its fleet. David Thomas Tours was established in 1997 to provide its tour and travel company with a modern fleet of luxury motorcoaches.

In 2000, David Thomas Tours moved into its current location — a new 20,000 square-foot, state-of-the-art office complex and motorcoach facility. The Temsa TS35 is an integral mid-size coach that offers a luxurious and spacious interior for passengers and driver. The TS35 is constructed from stainless steel. The Temsa TS35 is a 40-passenger vehicle with a restroom. It is appropriate for smaller groups, economical to purchase and operate, but with high-end features. Visit www.chbussales.com or www.temsaglobal.com for more information.

Improve the appearance of ordinary buses – any style, any length! Phone: 517-750-1177 Toll Free: 1-877-443-2838 Fax: 517-750-1807 P.O. Box 405, Spring Arbor, Michigan 49283 www.trolleyillusions.com stanleymitts@sbcglobal.net

Inquiries Welcome!

© 1998 Stan Mitts

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Cable Car Classics

Low Floor Classic

Apollo Classic

Cable Car Classics restyles modern Gillig low floor transit-duty buses with the highly desired, top quality features of classic cable car charm. We deliver the fun rider experience and nostalgic image preferred by tourists, shoppers, and travelers; resulting in increased ridership and revenue desired by community leaders and agency boards. Our best-in-class methods and materials ensure excellent performance and durability, offering rider appeal without sacrificing quality, reliability, or maintainability. Maintenance-free exterior trim looks great year after year. This model is available with conventional diesel, CNG, and GM/ Allison’s state-of-the-art hybrid parallel drive diesel/electric system to optimize performance and efficiency. This brings trolleys to a new level by seamlessly integrating modern hybrid technology. A cupola roof access hatch and access ports for important cable and A/C connections provide serviceability. For more information, visit lowfloortrolley.com.

We restyle Glaval Apollo buses for customers who demand rider appeal without sacrificing quality or durability. The Apollo Classic is perfect for sightseeing tours, shuttles for weddings and other special events, and general charter service. This beautiful trolley offers classic design and value on an economical platform. It provides excellent performance, with compact width well-suited for historic and tourist districts. Riders enjoy great motorcoach level views, an open-air experience with removable windows, and flat-floor with no wheelwells. Apollo Classic has a full range of sizes, floorplans, and options. For more information, visit apollotrolley.com.

Cable Car Classics, Inc. 3239 Rio Lindo Avenue, Healdsburg, CA 95448 800-348-1873 www.cablecarclassics.com • sales@cablecarclassics.com

“Trolley Show . . . with Transit Go” “Modern Function Meets Irresistible Charm”

Model..........Low Floor Classic (optional CNG & Hybrid-Electric models) Seating..........................28 to 40 passengers, solid oak (optional pads) Length.................................................................................................29'/35'/40' Width ...............................................................................................................102" Height.................132" w/Trolley-style cupola roof, 135” hybrid-electric Wheelbase .............................................................................162.5"/230"/279" Overhang (front/rear) ....................84.5"+Trolley-style cowcatcher/117" Inside Height (min/max).....................................................................76"/95" Turning Radius ..................................................................................29'/36'/41' Tire Size ............................................................275/70R22.5 to 305/85R22.5 Engine ...................................................................................................Cummins Transmission ........................................................................Allison, Voith, ZF, (optional GM/Allison Hybrid Parallel Drive) Brakes ..................................................................................Air, "S"Cam w/ABS Fuel Tank Capacity................................................................75 to 120 Gallon Chassis..............................GILLIG, low floor, stainless steel, rear engine Gross Vehicle Weight Rating (GVWR)...............................39,600 lbs. max Body .....................................................................................................Aluminum Air Conditioning ......................................................Thermo King, Carrier, + Baggage Capacity..............................................................Options Available Wheelchair Ramp ....................................................................Yes, 31" x 47.5" Steering.............................................................................................Power TRW Suspension ...................................................................Full Air, Multi Bellows

Model............................................................................................Apollo Classic Seating ..........................23 to 40 passengers, solid oak (optional pads) Length ...................................................................................................26’ to 37’ Width.................................................................................................................96" Height...........................................139" to 141” w/Trolley-style cupola roof Wheelbase.......................................................................................158" to 276” Overhang (front/rear)...................................50"+cowcatcher/105 to 129" Inside Height (min/max) .............................................................................78" Turning Radius.................................................................................24.5’ to 35’ Tire Size .............................................................245/70R19.5 to 265/70R22.5 Engine............................................................Cummins ISB 6.7L 200-280 hp Transmission..Allison (optional VTM Hybrid-Electric driveline upgrade) Brakes...................................Hydraulic Disc w/ABS, or Air Q+ Cam w/ABS Fuel Tank Capacity.................................................................60 to 90 Gallon Chassis......................................................Freightliner MB-65, front engine Gross Vehicle Weight Rating (GVWR).....................25,000 to 32,000 lbs. Body .................................................................................................Steel or FRP Air Conditioning........................................Carrier, Trans/Air, Thermo King Baggage Capacity.........Many options available, including underfloor Wheelchair Lift...................................................................Yes, Front or Rear Steering.............................................................................................Power TRW Suspension ..................................................Leaf Spring, Optional Rear Air November/December 2012

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California Street Looking for the ultimate in nostalgia, versatility, and increased ridership? Look no further than the California Street; all the style and panache of the cable cars from the 1890’s era with the comfort, performance and reliability of today. With an enclosed center section, this model offers the comforts of interior climate control, coupled with the excitement of an open-air ride. The flexibility and timeless good looks will keep riders on tour throughout the year. Available in front or rear engine design; gasoline, CNG or clean diesel technology. Multiple floor plans featuring inward, outward and forward seating available with numerous bench styles. Many options are available such as integrated entertainment system, wheelchair lift, rain curtains, and many more.

Classic Trolley 836 Mason Way, Medford, OR 97501 800-460-3934 Website: www.classictrolley.com Email: info@classictrolley.com

“We Make Getting There Half The Fun”

Model.......................................................................................California Street Seating Capacity.....................................................................................33 - 43 Length......................................................................................................28’ - 35’ Width ...................................................................................................8’6” (102”) Height .................................................................................................11’4” (136”) Inside Height (min./max.) .............................................................72” - 94.5” Engine.............................................Ford 6.8L Gas or Cummins 6.7L Diesel Transmission.............................................................................Ford or Allison Chassis ..............................................................................Ford or Freightliner Air Conditioning ............................................................................................Yes Wheelchair Option ........................................................................................Yes Suspension ...................................................................................Spring or Air

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Dubai Double Decker This trolley model combines nostalgia, versatility, and maximum ridership with the excitement of an openair ride. It provides a “top deck” viewing experience for some; and for those not into stairs and open air, the lower section provides a little more protection from the sun or other elements. Classic Trolley is the only double decker trolley builder in the world, according to the company. Built on a Freightliner chassis with clean diesel technology, the trolley is packed with authentic details from gleaming brass rails and bell, to finely finished hardwood benches. Stepping aboard this trolley evokes a feeling of excitement, combined with luxury and fine craftsmanship. For a one of a kind experience, Classic Trolley’s Double Decker offers the ultimate package.

Classic Trolley 836 Mason Way, Medford, OR 97501 800-460-3934 Website: www.classictrolley.com Email: info@classictrolley.com “We Make Getting There Half The Fun”

Model...............................................................................Dubai Double Decker Seating Capacity.............................................................................................60 Length ...............................................................................................................37’ Width ...................................................................................................8’6” (102”) Height...............................................................................................13’10” (166”) Inside Height (min./max.) ..............................................................62” - 71.5” Engine..............................................................................Cummins 6.7L Diesel Transmission............................................................................................Allison Chassis .............................................................................................Freightliner Air Conditioning..............................................................................................No Wheelchair Option..........................................................................................No Suspension.......................................................................................................Air


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Open Oahu Crafted with the complete experience in mind, the Open Oahu is the perfect trolley for warm, open-air environments. As the name implies, this car will work well for environments where the climate is not too hot or cold, like Hawaii. It also happens to be one of our most popular models and lends itself to plenty of different configurations and modifications. It is a fully open car, and provides the best view for passengers, having no windows or sidewalls. Available in front or rear engine design; gasoline, CNG or clean diesel technology. Multiple floor plans featuring inward, outward and forward seating available with numerous bench styles. Many options are available such as integrated entertainment system, wheelchair lift, rain curtains, and many more.

Classic Trolley 836 Mason Way, Medford, OR 97501 800-460-3934 Website: www.classictrolley.com Email: info@classictrolley.com

“We Make Getting There Half The Fun”

Model..................................................................................................Open Oahu Seating Capacity.....................................................................................33 - 43 Length......................................................................................................28’ - 35’ Width ...................................................................................................8’6” (102”) Height .................................................................................................11’4” (136”) Inside Height (min./max.) .............................................................72” - 94.5” Engine.............................................Ford 6.8L Gas or Cummins 6.7L Diesel Transmission.............................................................................Ford or Allison Chassis ..............................................................................Ford or Freightliner Air Conditioning..............................................................................................No Wheelchair Option ........................................................................................Yes Suspension ...................................................................................Spring or Air

Oregon City Enclosed The details on this trolley set it apart into a class all of its own. Atop the roof, next to the old-fashioned cupola, the brass bell sings out its beckoning tone, calling riders to an experience inspired over 100 years ago. Northern red oak windows and hard rock maple trim, the old nostalgic front headlight, authentic curved sides and bowed ends, and gleaming brass rails all invite passengers to step into the classic age of another time. Entering the trolley, more elements of fine craftsmanship greet the rider — soft light filtering down from the muted glass of the cupola brings a cheerful open feel, the brass and glass fare box, the detail of the bead board ceiling attracts one’s eye, genuine Latigo leather hand straps, superbly crafted solid red oak benches, polished brass rails, and unobstructed views through the large oak windows — all combine to create the perfect trolley ride like none other For maximum comfort and protection from the elements, the fully enclosed Oregon City is the perfect transportation solution. With a number of optional amenities, such as heating, air-conditioning, and padded seats, this trolley offers passengers a ride well worth the money spent.

Classic Trolley 836 Mason Way, Medford, OR 97501 800-460-3934 Website: www.classictrolley.com Email: info@classictrolley.com “We Make Getting There Half The Fun”

Model .............................................................................Oregon City Enclosed Seating Capacity.....................................................................................33 - 43 Length......................................................................................................28’ - 35’ Width ...................................................................................................8’6” (102”) Height .................................................................................................11’4” (136”) Inside Height (min./max.) .............................................................72” - 94.5” Engine.............................................Ford 6.8L Gas or Cummins 6.7L Diesel Transmission.............................................................................Ford or Allison Chassis ..............................................................................Ford or Freightliner Air Conditioning ............................................................................................Yes Wheelchair Option ........................................................................................Yes Suspension ...................................................................................Spring or Air

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Mainstreet Villager The Hometown Trolley Villager model is a front engine trolley capable of many applications from a small private tour operator to a full scale transit agency. The Villager model is available in gasoline, bio-diesel, CNG and Propane. The Villager can be equipped with minimal components to make a more economical choice for the small operator or loaded with many transit features such as destination signs, spiral brass railings, bike racks, GPS systems and more.

Double K, Inc. (Hometown Trolley) 701 N. Railroad Ave., Crandon, WI 54520 715-478-5090 • Fax: 715-478-5095 Email: kristina@hometowntrolley.com Web site: www.hometowntrolley.com

Model........................................................................................................Villager Length .......................................................................................................22’, 40’ Width...............................................................................................93”, 96”, 99” Height ............................................................................................................10’6” Wheelbase ....................................................................158, 178, 190, 208, 228 Overhang (front/rear).................................................Front 28” / Rear 118” Inside Height (min./max.) ................................................................Aisle 88” Tire Size....................................................................................19.5x6.75 & 22.5 Engine .....................................................................................Cummins ISB 6.7 Transmission ........................................................................................Allison 2 Fuel Tank Capacity..................................................................................75 gal. Chassis............................................................Ford, Workhorse, Freightliner Baggage Capacity ..............................................................................Available Wheelchair Lift Option.................................................................................Yes Suspension ...................................................................................Spring or Air

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The Hometown Trolley Mainstreet model is a heavy-duty rear engine trolley combining all the transit components for the high volume urban areas, such as full air suspension, air brakes, Allison B300 transmission, Cummins ISB, LED destination signs, Voice Annunciation systems, instep ADA lift equipment and more. The Mainstreet trolley will provide the quality and reliability of any high demand transit needs while at the same time lending the nostalgic feel of the turn of the century cable car. Double K, Inc. (Hometown Trolley) 701 N. Railroad Ave., Crandon, WI 54520 715-478-5090 • Fax: 715-478-5095 Email: kristina@hometowntrolley.com Web site: www.hometowntrolley.com

Model ..................................................................................................Mainstreet Length.......................................................................................................25’, 40’ Width.................................................................................................................99” Height..............................................................................................................11’2” Wheelbase ............................................................................160, 190, 208, 228 Overhang (front/rear)......................................................................42” / 120” Inside Height (min./max.) ................................................................Aisle 88” Tire Size..........................................................................................................22.5 Engine............................................................................................Cummins ISB Transmission.................................................................................Allison B300 Chassis .............................................................................................Freightliner Baggage Capacity ..............................................................................Available Wheelchair Lift Option.................................................................................Yes Suspension.......................................................................................................Air


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Hometown Trolley By Double K, Inc.

Home of the Best Full-Service Travel Plaza in Northern Illinois Featuring…

Carriage The Hometown Trolley Carriage model is a front engine, lowfloor trolley providing ease of entry and exit with no steps. The Carriage low-floor design allows the ADA ratio of 5:1 and minimal step in height when pulled to curb locations. The Carriage is available in gasoline, diesel, CNG and full electric. The Carriage is also available with LED destination signs, DVD player and monitor, HVAC with climate control, brass or brushed stainless handrailing, luggage rack, exterior wood package, forward facing or perimeter seating, 110 volt invertor for Christmas lighting on the interior and exterior, and many more transit components. The Carriage is less than 22-feet in length, making it the perfect size for historical downtown areas, hotels, theme parks and many other shuttle type transportation needs. Capture the nostalgia of a Hometown Trolley in your hometown with the new low-floor Carriage, built to preserve integrity and craftsmanship true to its era of the “turn of the century.” Double K, Inc. (Hometown Trolley) 701 N. Railroad Ave., Crandon, WI 54520 715-478-5090 • Fax: 715-478-5095 Email: kristina@hometowntrolley.com Web site: www.hometowntrolley.com Model ......................................................................................................Carriage Type ........................................................................................Low Floor Trolley Passenger Capacity...................................................................................16-20 Length......................................................................................................20’ - 24’ Width....................................................................................................................8’ ADA ...............................................................................................1 or 2 Position Engine ...............................................Gasoline, Diesel, CNG or Full Electric Chassis.............................................................................................Chevy 4500 Handrailing .........................................................................Brass or Stainless Comfort Control.................................................................................Full HVAC Mileage .................................................................................................MPG 12-15

Seating for 175, Homestyle Cooking, Daily Specials, Buffet, Soup & Salad Bar, Full Menu, Carry-Out

(815) 562-5840

Seating for 40, Specialty Sandwiches, Homemade Soup, Fresh Salads & Sides, Blue Bunny Ice Cream!

(815) 561-9595

Designated Bus Parking and Pull-Thru Fueling Island

Bus Drivers & Tour Guides Eat free! Mini-Mall — 2 Stores with over 5,000 sq. ft. of shopping!

ATM, Major Credit Cards accepted. I-39 & Hwy 38, Exit 99 Rochelle, IL

OPEN 24 HOURS

Please call ahead! November/December 2012

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From ABC Companies

Vandalia Adds 3 Van Hools

Empire Expands Fleet With Repowered And Refurbished Coaches

“Our commitment to our customers and the coach industry is to provide excellent service by elevating our standards to exceed their expectations — providing quality late model equipment at a competitive price,” said Dennis Streif, of Caseyville, IL, based Vandalia Bus Lines

“Our clients are looking for real value in one of the nation’s most competitive markets,” says Eddie Serrano, VP of Orlando, FL, based Empire Coach Lines. “Re-powering and refurbishing three 2006 Van Hool C2045s has been an ideal way of providing our customers a new coach experience, while holding costs down. “With the 2012 style front and rear caps, rear passenger window and renewed interior — from a passenger’s perspective, there’s no difference between these and brand new buses.” With both parents working for a coach operator, the 25-year-old Serrano grew up with a passion for the bus business. Empire started with a single used coach in 2005 and now operates 14 coaches and 2 transit buses providing local shuttle and convention services as well as nationwide charter service for the Central Florida market. The coaches were re-powered and updated at ABC Companies’ Nappanee, IN, facility. Repowers can also be completed at the ABC

Minnesota and ABC Florida services facilities. ABC Senior Vice President Lee Loper said that in addition to repowering, ABC can do anything from new crowns to a complete refurbishment of the entire coach. ABC opened the 110,000 square-foot facility in 2010 after receiving a contract to rehabilitate 250 Greyhound buses. The program was successful, and Greyhound had ABC do an additional group, as well as retrofitting a number of coaches with wheelchair lifts to make them ADA compliant. The plant now has approximately 170 employees, and is doing refurbishment for a variety of companies. Loper said, “Not only are we saving resources by extending the life of buses, we’re also recycling 96 percent of all materials, minimizing environmental waste. That’s ‘green.’” Contact ABC Companies at 800-222-2875 or visit www.abc-companies.com.

(www.vblinc.com). “Acquiring these three new coaches is one of the ways we accomplish that.” Dale Streif, Dennis’ brother said, “Technology continues to improve, and we owe it to our customers to ride that wave.” Vandalia has recently taken delivery of three new Van Hool coaches from ABC Companies, one T2145 and two C2045s. Second generation Dale, Dennis, Melissa, Roger and Lori handle day-to-day operations, while their mother, Judy, remains active in other duties. Nearing 80 years of service, Vandalia is a member of UMA and IMG.

SAFE, STURDY & DURABLE Safety Step will meet all your transportation needs…

s Safety Steps full line of transportation steps are designed specifically for the transportation industry s Anti-tip design makes it impossible to tip over with normal use s Transportation models provide a 6”, 8”, 10” or 12” boost s The 10" and 12" steps have brackets for extra durability s Rugged all-aluminum welded construction s All models are lab tested to hold over 1,000 pounds, but weigh a mere 7 pounds s Non-slip angled rubber leg tips and gripper strips keep your passengers and your Safety Step securely in place s Durable powder coat finish available black, silver or safety yellow

To view all our transportation steps or to order online, visit our website:

www.safetystep.net or call (888) 448-4237 Page 46

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From Rotary Lift: Remember To Order Vehicle Lift Adapters For New Buses According to Rotary Lift, MAP-21, the sions and drivetrains of their vehicles without Moving Ahead for Progress in the 21st Century changing model numbers. As a result, two buses Act, provides more that appear to be identithan $105 billion in cal from the street may funding for surface be significantly different underneath. The transportation projsame adapters that work ects in 2013 and 2014. for one bus may not Of that total, $420 safely connect with the million has been lifting points on a new authorized for capital bus, which may require funding to replace, different adapters for rehabilitate and purproper lifting.” chase buses and busrelated equipment, Rotary Lift offers a Rotary Lift officials advise that when and to construct buswide selection of thirdordering new buses, it also may be necessary related facilities in party certified lightto order new lift adapters. 2013. In anticipation weight adapters, many of a substantial increase in new bus orders as a of which are compatible with the company’s result of this additional funding, Rotary Lift patented universal style lifting saddle for reminds transit agencies that when they order inground lifts. Rotary Lift will also customize new buses, they may also need to order new adapters for customers as needed. adapters for their vehicle lifts to properly service Rotary Lift suggests the easiest way for tranthe new vehicles. sit fleet managers to make sure they have the “Lifting points on buses are constantly proper adapters to service their new buses is to changing, even within a single model,” explains work with a local lift distributor. Spiller sugDoug Spiller, Rotary Lift heavy-duty product gests contacting a local distributor to come in manager. “Buses are getting lower, and manu- once the first demo bus arrives. The distributor facturers frequently change the axles, suspen- can examine the demo bus and order the right

lift adapters to be installed before the entire fleet of new vehicles is delivered. For additional information, fleets can also request Rotary Lift’s Adapter Selection Guide. Visit www.rotarylift.com or call (800) 640-5438.

Moose Mountain Bus Lines Adds New Prevost H3-45 Moose Mountain Bus Lines, based in Regina, Saskatchewan, has added a 2012 Prevost H3-45 to its fleet of 13 motorcoaches. Founded in 1958 as a southern Saskatchewan premier charter and tour operator, Moose Mountain Bus Lines provides local, regional, and national service to destinations throughout Canada and the Continental United States. The company, with 25 employees, serves school, corporate, and government clients as well as groups planning single or multi-day trips. It also offers an in-house casino tour program with 175 outings per year. Ed Bourassa, general manager, said that the company will use its newest coach primarily in conjunction with a long-term athletic partnership serving the University of Regina. Like all H3-45s, this one will be used for transporting teams (and their large amounts of gear) in comfort. The coach is decked out with graphics that feature action photos of the U of R sports teams, the Cougars. Visit www.prevostcar.com.

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PERSONNEL development manager, southern region. He has experience and expertise in all facets of public transit. Kemp will be responsible for representing MCI to Public Sector accounts in North Carolina, South Carolina, Georgia, Florida, Alabama, Tennessee, Texas, Louisiana, Mississippi, Arkansas, Oklahoma, New Mexico and Colorado. He reports to Tom Wagner, executive director of business development, Public Sector.

Corporate Coaches Announces Mike Castro As Vice President Of Business Development Corporate Coaches, a ground transportation provider in Florida with more than 45 commercial vehicles, has announced motorcoach indus-

Joe Lunny

Mike Castro

try veteran, Mike Castro, has been named business development manager. With experience in the business development of charter and transit contracts as well as a background in sales and marketing, Castro’s primary responsibility with Corporate Coaches is to spearhead the expansion and growth of Corporate Coaches by strengthening existing customer relationships while creating new ones. In addition, Castro will assist in the daily operations of Corporate Coaches with owners Andy and Laurie Bardar. Before joining Corporate Coaches, Castro oversaw the growth and development of new business for a large Florida-based motorcoach company as well as the start of a luxury scheduled line run service in Florida. Prior to that, he was an owner/operator of a family motorcoach business and was the manager of VIP Charters. Established in Fort Lauderdale, FL, in 1998, Corporate Coaches is owned by Andy and Laurie Bardar. Corporate Coaches also has additional locations in Fort Myers and Orlando. Visit www.corporatecoachesfla.com for more information.

Proterra Hires Additional Regional Sales Director

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James Napolitano Joins Alliance Bus Group Sales Team James Napolitano has joined the Alliance Bus Group sales team. He is responsible for the sale of the Arboc Mobility bus.

James Napolitano

Proterra, a maker of zero-emission commercial transit solutions, has expanded its sales team with the addition of Joe Lunny as a regional sales director. Lunny has primary responsibility for increasing the company’s sales and market share in the Southeastern United States. Lunny comes to Proterra with more than 30 years of sales experience in the bus and trucking industry, including time spent with Transit Properties and New Flyer. While at Transit Properties, he served as the vice president of Page 48

sales and marketing for two bus dealerships, as well as the CEO of the first commercial-only Blue Bird bus dealership in New England. At New Flyer, he held the position of southeastern regional sales manager. With manufacturing in Greenville, SC, Proterra Inc. is a designer and manufacturer of heavy-duty electric drive systems, energy storage systems, vehicle control systems, transit buses and fast-charging stations. Proterra’s systems are scalable to commercial buses of all sizes. Its ground-up designs have led to the EcoRide™, a full-size, 10-minute-charge transit bus. Visit www.proterra.com.

The Arboc is a wheelchair accessible bus. Arboc spokespeople say that what sets this bus apart from others is it’s a low-floor vehicle and has a front entrance for everyone. Napolitano brings 12 years experience in holistic health care sales. Visit www.proterra.com.

Lee Kemp Joins MCI Public Sector Team MCI has announced that Lee Kemp has joined MCI’s Public Sector team as business

November/December 2012

Lee Kemp

Kemp was formerly western region sales manager for Daimler Buses North America, where he received the 2010 North American salesman of the year award. Prior to that, Kemp had a 17-year career with Stewart & Stevenson, a 110-year old manufacturer and provider of specialized equipment to a number of industries, where he began as general manager of transit products; he was eventually named director in R&D engineering and customer support. Kemp began his career in public transit at Denver’s Regional Transportation District, where he was a master mechanic, earning promotions and, eventually, responsibility for fleet operations quality control. Currently, Kemp is chairman of Denver’s Regional Transportation District Board of Directors, where his duties include policy guidance for the agency. He has served on the Board since 2005.

MCI Public Sector Realigns Sales Team Territories, Product Representation Patrick Scully, vice president of MCI Public Sector, has announced changes to territories and product representation of the Public Sector sales force, which consists of Business Development Managers who represent MCI to government agencies as well as to colleges and universities throughout North America. Under the new structure, Business Development Managers will now reside in their assigned regions to stay more closely connected to their customers, and will represent the full family of MCI models offered to the transit, educational and correctional markets. Those


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PERSONNEL ment uses. Active in industry organizations, Quaglia is board co-chair of the New York Public Transit Association and a member of APTA (American Public Transit Association), serving on the Procurement, Operations and Propulsion committees, as well as several others. Quaglia, who earned a degree from Penn State, is a native of Philadelphia and continues to reside in the area with his family. With headquarters in Schaumburg, IL, MCI is a manufacturer of intercity coaches in the United States and Canada. Visit www.mcicoach.com.

GO Riteway 2012 Sustainability All-Star

The MCI Public Sector Team is pictured from left, Jim Sanders, Contract Administrator; Lou Quaglia, Regional BDM; Marilyn Hoskins, Executive Administrative Assistant; Tony Amaducci, Senior Technical Advisor; Gary Pugsley, Regional BDM; Karen Honeysett, Business Development Manager; Tom Wagner, Executive Director; Pamela Lawrence, Senior Administrative Assistant; Dan Kemper, Regional BDM; Dale Majury, Contract Administrator; Bob Strangways, Technical Solutions Manager; Terry Fordyce, Director Transit Fleet Services; Patrick Scully, Vice President Public Sector Sales and Marketing; Mark Reuter, Contract Manager; and Mike Harpin, Contract Administrator.

models include the Altoona-tested Buy America compliant Commuter Coach (available in clean diesel, hybrid and CNG configurations), the MCI ISTV (Inmate Security Transportation Vehicle), the MCI J4500 and D-Series coaches. Tom Wagner, executive director of business development, who reports to Scully, will now have responsibility for the federal and GSA markets in both the United States and Canada, and day-to-day responsibility for leading the Business Development Managers, now structured as follows: North East Region: Lou Quaglia — Connecticut, Maine, Vermont, Massachusetts, New Hampshire, New York, New Jersey, Rhode Island and Pennsylvania; Central Region: Dan Kemper — Washington, D.C., Maryland, Delaware, Virginia, West Virginia, Ohio, Kentucky, Missouri, Iowa, Illinois, Indiana, Minnesota, Wisconsin, North Dakota, South Dakota, Nebraska and Kansas. Kemper will continue to serve Toronto’s GO Transit; Western Region: Gary Pugsley — California, Arizona, Nevada, Utah, New Mexico, Idaho, Oregon, Washington, Montana, Wyoming, Alaska and Hawaii; and, Southern Region: The position is currently open — North Carolina, South Carolina, Georgia, Florida, Alabama, Tennessee, Texas, Louisiana, Mississippi, Arkansas, Oklahoma, New Mexico and Colorado. As part of this move, Guy Tessier, vice president of Canadian sales, and his team will also be responsible for sales to public transit throughout Canada.

Louis Quaglia Rejoins MCI Public Sector Motor Coach Industries has announced that Louis Quaglia has rejoined MCI Public Sector as business development manager for the

Louis Quaglia

Northeastern U.S. region. Quaglia held a similar position at MCI from 2005 until 2008, when he moved to Nova Bus as regional sales manager for the Northeast. At MCI, Quaglia reports to Tom Wagner, MCI Public Sector executive director of business development, and is responsible for a territory that includes Maine, Massachusetts, Connecticut, New York, New Jersey and Pennsylvania. MCI’s Public Sector division markets the Buy-America compliant and Altoona-tested Commuter Coach in clean-diesel, CNG and Hybrid configurations for transit and govern-

GO Riteway Transportation Group was recently recognized at the Green Fleet Conference in Schaumburg, IL, for its accomplishments in green fleet sustainability and efforts reducing emissions and fuel consumption. "For a number of years, GO Riteway has been in tune with environmental concerns, especially those involving the transportation industry," says Ronald Bast, president and owner of GO Riteway Transportation Group. "We have implemented policies and procedures designed to reduce nitrogen oxide, carbon monoxide and greenhouse gas emissions from our fleet. Converting our airport shuttle fleet to run on propane autogas is one of the most recent steps in our environmental sustainability efforts." Since 2009 GO Riteway spokespeople say it has been working toward the "greening" of their fleet and company, and has put into practice green strategies demonstrating leadership, initiative, and commitment in pursuing positive responses to growing environmental concerns. From idling reduction policies, retrofitting vehicles to emit cleaner emissions, and upgrading their fleet with the newest vehicles to internal policies and procedures, GO Riteway says it practices its commitment to the environment. "We realize the process of becoming more ‘green’ is one that continuously evolves and by following our program we will make a positive difference to the environment, step by step,” said Bast. By the end of 2012, GO Riteway is expecting delivery of an additional 30 vehicles to run on propane autogas or hybrid technology. GO Riteway's origin began three generations ago when the Bast Family founded Riteway Bus Service Inc. Over the next 55 years, it continued to expand and provide the best, most dependable and safest transportation for business travelers, tourists, students and local residents. It currently employs 900 people and operates out of 13 locations in Wisconsin. Its fleet includes school buses, motorcoaches, shuttle coaches, limo coaches, limousines, executive sedans and airport shuttle vans. Visit www.goriteway.com.

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ABC Companies 1506 30th Street, N.W. Faribault, MN 55021 USA 800-222-2875, 507-334-1871 Fax: 507-334-0246 E-Mail: sahlers@abc-companies.com Web Site: www.abc-companies.com Company Officers: Clancy Cornell, Chairman of the Board; Dane Cornell, President & CEO; Tim Wayland, Chief Commercial Officer; Tom DeMatteo, Senior Vice President and General Counsel/Secretary; Brenda Borwege, Senior Vice President – Strategic Accounts/Marketing; Dan Axelson, Chief Financial Officer; Roman Cornell, Senior Vice President – Eastern Region; Clint Guth, Senior Vice President – Western Region; Ashley Cornell, Vice President CustomerCare ABC Locations – Maintenance And Repair Facilities: California Wes Lefler, Operations Manager 1485 Dale Way Costa Mesa, CA 92626 (714) 444-5888 Florida Ed Harmon, Director of Operations 17469 West Colonial Drive Winter Garden, FL 34787 (407) 656-7977 New Jersey Bob Hornung, Operations Manager 1494 Federal Street Camden, NJ 08105 (856) 966-1500 New Jersey Hudson Service Mike DeMayo, Operations Manager 415 Tonnele Avenue Jersey City, NJ 07306 (201) 795-3113

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Indiana Lee Loper, Senior Vice President Nappanee Refurbishment Center 504 South Oakland Avenue Nappanee, IN 46550 (574) 773-4277

centers in Southern California, Indiana, and Florida, ABC’s trained parts professionals can locate or source parts needed every day. On-line ordering is available 24/7 with everyday 2 percent savings on complete parts inventory. 12

Minnesota Greg Dotseth, Operations Manager 1506 30th Street, N.W. Faribault, MN 55021 (507) 334-1871

BRC Coach & Transit (formerly Big Rig Collision) Locations in: Calgary, AB and Las Vegas, NV 403-243-7400, 702-632-2847 Fax: 403-243-7407 Web Site: www.brccoachandtransit.com Services: BRC Coach & Transit is a premier collision repair and refurbishment facility for motorcoaches and transit buses in North America. BRC is a one-stop shop for collision repair, frame straightening, mechanical services, custom graphics, refinishing and fire restoration on all makes of motorcoaches. The company offers pick-up and delivery anywhere in North America and guarantees on-time quality repairs with a “no hassle” lifetime warranty. BRC has over 100,000 square feet of state-of-the-art facilities with three 60foot commercial paint booths and a 175 ton, 70-foot frame straightening machine. 12

Texas Andy Byars, Operations Manager 1702 South Great Southwest Parkway Grand Prairie, TX 75051 (972) 206-1110 Services: ABC Companies’ strategic vehicle-care network spans North America and offers solutions to preserve equipment value and keep fleets running at peak performance. Dedicated customer service professionals, OEM spec experts, fleet maintenance specialists, factory-trained technicians and ASEcertified mechanics deliver reliable, efficient, and professional vehicle care services from key metro areas throughout North America. With over 280,000 square feet of service and collision facilities nationwide, ABC offers full service technical, mechanical, retrofitting, collision and refurbishment services including paint and body work, wheelchair retrofits, electrical upgrades, and engine and transmission rebuild and replacement. ABC Parts, along with affiliates Muncie Transit Supply and Baker Transit Parts, provide an expansive selection of high-quality OEM, aftermarket and private label components for most popular coach, transit and heavyequipment models. With stocked parts inventory at eight strategically placed locations, including key distribution

November/December 2012

Budget Truck and Auto, Inc. 2027 W. Avalon Road Janesville, WI 53546 USA 603-756-0361 Fax: 603-756-0136 Web Site: www.budgettruckandauto.com Services: Budget Truck and Auto is a family owned and operated business. Its 45,000-square-foot facility consists of three paint booths that measure over 65feet long, and one of the largest frame machines in the country. It is committed to producing the highest quality collision repairs along with the most impeccable customer service available in the collision repair industry. The company’s goal is to exceed expectations in every

way. It strives to accomplish this through a professional, well-trained, motivated team of employees and 38 years of experience. Don’t forget to check the company out on the Web and Facebook. Product offerings include: free estimates, collision repair, custom painting, custom graphics, bus wraps, frame straightening, day coach conversions, Ricon lift dealer installer, certified welding, and free loaner cars. 10 CoachCrafters, Inc. 27530 Co. Rd. 561 Tavares, FL 32778 USA 352-742-8111 Fax: 352-742-7311 E-Mail: inquiries@coachcrafters.com Web Site: www.coachcrafters.com Services: Repair and restoration of public and private buses and coaches for over two decades. DBE Certified. 12 Complete Coach Works 1863 Service Court Riverside, CA 92507 USA 951-684-8595 Fax: 951-684-2088 E-Mail: sales@completecoach.com Web Site: www.completecoach.com Services: For over 25 years, Complete Coach Works has served the industry as a One Stop Transportation Solution Provider. The company has provided peace of mind to thousands of customers by being their one stop shop. Whether rail or bus, shuttle or trolley, Complete Coach Works provides collision repair, complete rehab and remanufacturing, drive train repowers, alternative fuel and hybrid conversions and wheelchair lift retrofits. When it comes to green technology, CCW’s expertise spans multiple transportation modes. From buses to utility and dump trucks, from waste disposal to offroad equipment, CCW has successfully converted vehicles to run on CNG, LNG, LPG, and hybrid propulsion systems. 11


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Desert West Coach Service 1243 S. 7th St. Phoenix, AZ 85034 USA 602-340-8287 Fax: 602-340-8387 E-Mail: service.dept@desertwestcoach.com Web Site: www.desertwestcoach.com Services: All types of repairs for buses, motorhomes, specialty vehicles, parts sales, paint and body. Most manufacturer and extended warrantees accepted. Sales of buses, RVs, and trailers. Emergency road service available 24/7. 09 Jim’s Truck and Trailer/Coachwerks 1269 Breezy Lane Winona, MN 55987 USA 800-264-1294 Fax: 507-452-2701 Web Site: www.jimstruckandtrailercoachwerks.com Services: Since 1971, Jim’s Truck & Trailer Coachwerks has set the standard for excellence in the repair and refurbishing of charter coaches, buses, city transits, and all kinds of trucks. Its ASE certified technicians specialize in total refurbishing, frame repairs, alignments, suspension work, paint and graphics, brakes, A/C repair, fire restoration, wheelchair lift repairs and installations, electrical, sand blasting, collision repairs, warranty repairs, D.O.T. inspections, and much more. With 61,000 square feet of shop space situated on 6 secured acres, the company has the facilities, skills, and experience to handle most any repair needed. Jim’s Truck & Trailer Coachwerks is an authorized warranty repair center for scores of major component manufacturers, works with all major insurance companies and has nationwide towing available. 12 Motor Coach Industries Builds the MCI J4500, D-Series, Commuter Coach models; and distributor of EvoBus GmbH for Setra Buses and Setra Parts in the United States and Canada. 1700 E. Golf Road, Suite 300 Schaumburg, IL 60173 USA 800-428-7626, 847-285-2000 Fax: 847-285-2013 E-Mail: marketing@mcicoach.com MCI Web Site: www.mcicoach.com Setra Web Site: www.setra-coaches.com MCI Sales And Service Centers Patrick McGuire, director of Operations MCI Service Centers, Patrick.McGuire@mcicoach.com Illinois Brian Jarosz, Service Manager ServicecenterIL@mcicoach.com 10 East Golf Road Des Plaines, IL 60016 USA (866) MCICOACH (624-2622) Fax: 847-299-6773

Florida Miguel Laro, Service Manager ServicecenterFL@mcicoach.com 1155 Elboc Way Winter Garden, FL 34787 800-390-0287 Fax: 407-246-1417 New Jersey Randy Imbrogno, Service Manager ServicecenterNJ@mcicoach.com 14 Harmon Drive Blackwood, NJ 08012 USA 800-262-1287 Fax: 856-232-7830 Texas Robert Kirby, Service Manager ServicecenterTX@mcicoach.com 9787 Clifford Drive Dallas, TX 75220 USA 800-248-4942 Fax: 214-366-5901 California Herrmenegildo (E.B.) Bonilla, Service Manager ServicecenterCA@mcicoach.com 10850 Portal Drive Los Alamitos, CA 90720 USA 800-777-4101 Fax: 714-484-4811 Canada Marc-Andre Quellet, Service Manager ServicecenterQC@mcicoach.com 1400 Barre Street Montreal, QC H3C 1N4 Canada 800-663-3328 Fax: 514-938-5142 Ohio MCI Major Repair Center Ron Miller, Service Manager ServicecenterOH@mcicoach.com 520 North Spring Street Loudonville, OH 44842 877-754-4404 Fax: 419-490-2115 MCI and Setra Parts To order parts: (800) 323-1238 (US) (800) 665-0155 (Canada/English) (800) 546-3457 (Canada/Francais) Technical Support and Emergency Roadside Assistance (800) 241-2947. Services: Reliability Driven, MCI is a leading manufacturer of intercity coaches in North America, building the MCI J4500 and D-Series coach. MCI also distributes the Setra S 417 and Setra S 407 coaches and Setra parts in the United States and Canada. Conveniently located, MCI Service Centers offer preventative maintenance to troubleshooting, retrofits, repair and collision work to strict OEM standards, using OEM parts and OEM-trained technicians who have access to all original MCI and Setra coach model specifications. The company offers an extensive aftermarket parts inventory and emergency roadside assistance managed inhouse by MCI professionals 24 hours a day, 7 days a week by calling 800-241-

2947. MCI offers training for customers’ mechanics and drivers at its National Training Center in Louisville, KY, and webinar sessions on a variety of topics important to operators. All past webinars are archived at www.mcicoach.com/webinar. 12 Prevost Prevost Canadian Parts Customer Service 2955-A Watt Street Quebec, QC G1X 3W1 Canada Toll Free: 800-463-8876 418-654-0174 Admin., 418-653-0948 Parts Toll Free Fax: 1-800-939-0133 Parts Fax: 418-658-1723 Director Of Operations: Philippe Flebus E-Mail: prevostcar@volvo.com Web: www.prevostcar.com Prevost U.S. Parts Customer Service 2200 Point Blvd. Suite 100 Elgin, IL 60123 Toll Free: 1 800 799-9938 Administration Toll Free: 1 800 621-5519 Coach Parts Toll Free: 1 877 999-8808 Transit Parts Phone: (847) 844-7680 Toll Free Fax: 1 877 999-8809 Fax: (847) 844-6955 Branch Manager: Joe Ward E-Mail: prevostcar@volvo.com Web: www.prevostcar.com Prevost Parts & Service Centers California 3384 De Forest Circle Mira Loma, CA 91752 Toll Free: 1 800 421-9958 Phone: (951) 360-2550 Fax: (951) 360-2560 Administration Fax: (951) 360-2565 Parts Branch Manager: Tim Willmuth E-Mail: prevostcar@volvo.com Web: www.prevostcar.com Tennessee 800 South Cartwright Street Goodlettsville, TN 37072 Toll Free: 1 877 299-8881 Phone: (615) 299-8881 Fax: (615) 299-8816 Administration Branch Manager: Rose Baker E-Mail: prevostcar@volvo.com Web: www.prevostcar.com Florida 6931 Business Park Blvd. N. Jacksonville, FL 32256 Toll Free: 1 800 874-7740 Phone: (904) 886-4555 Fax: (904) 886-0092 Administration Fax: (904) 886-0093 Parts Branch Manager: Cindy Harmon E-Mail: prevostcar@volvo.com Web: www.prevostcar.com New Jersey 201 South Ave. South Plainfield, NJ 07080

November/December 2012

Toll Free: 1 800 223-0830 Phone: (908) 222-7211 Fax: (908) 222-7304 Branch Manager: Craig Heaton E-Mail: prevostcar@volvo.com Web: www.prevostcar.com Texas 15200 Frye Road Fort Worth, TX 76155-2702 Toll Free: 1 866 773-8678 Phone: (817) 685-0250 Fax: (817) 685-0460 Branch Manager: Carl Boulet E-Mail: prevostcar@volvo.com Web: www.prevostcar.com British Columbia 6537 River Road Delta, BC V4K 5B9 Canada Phone: 1-604-940-3306 Fax: 1-604-940-3384 Branch Manager: Dale Paziuk E-Mail: prevostcar@volvo.com Web: www.prevostcar.com Quebec 850 Chemin Olivier Saint-Nicholas, QC G7A 2N1 Canada Toll Free: 1-866 -870-2046 Phone: (418) 831-2046 Fax: (418) 831-7432 Service Center Manager: Guillaume Charron E-Mail: prevostcar@volvo.com Web: www.prevostcar.com Alberta 292 MacDonald Crescent Fort McMurray, Alberta T9H 4B6 Canada Phone: 1-780-792-9526 Fax: 1-780-743-0983 Service Manager: Christopher Murgatroyd Services: Prevost is a leading North American manufacturer of premium seated coaches and conversion coaches for high-end motorhome and specialty conversion. Prevost offers OEM replacement parts for both coach and transit buses, and is the exclusive distributor of Prevost and Nova Bus certified parts and components. The eight Prevost Parts and Service Centers are strategically located throughout Canada and the United States to offer fast, reliable service for every make and model of coaches, motorhomes and buses. Prevost offers a complete range of maintenance services and mechanical repairs, including a unique removable wheelchair lift retrofit for Prevost coaches. Online ordering is available at www.prevostcar.com. 12 Setra – See Motor Coach Industries (MCI)

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Altro Transflor 12648 Clark St., Santa Fe Springs, CA 90670 USA 800-382-0333 FAX: 562-944-8720 Email: transflor@altrofloors.com Website: www.altrotransflor.com Products: With over 50 years experience in the international transportation industry, Altro Transflor is a brand of high performance safety flooring. The company’s product focus keeps passenger comfort and safety at the forefront of design and engineering. Solutions include incorporating slip resistance for the life of a customer's transport; compliance with the latest international smoke, fire and toxicity regulations; and durability. Products are durable, waterproof and slip resistant. Altro Transflor uses materials from sustainable suppliers that offer high quality, and offers good warranties. New are the Altro Transflor Step Treads. These easy to install, pre-welded, pre-cut step treads provide a solution to slip and fall accidents on the stairs. Kits are available in two pre-cut sizes, four floor colors and two types of nosings. 12 Artik/OEM 560-B Finley Ave., Ajax, ON L1S 2E3 Canada 416-566-3811 Website: www.polrnet.com Products: Transit bus and coach manufacturers are a key market for Artik/OEM. The company supplies structural floor systems; floor covering treatments; interior finishing panels; acoustical and thermal insulation systems for wall, ceilings, engine and muffler compartment applications; exterior side-skin panels as well as a variety of other related products. 11 Baultar Concept, Inc. 101 Rue Principale Sud.,Windsor, QC J1S 2M2 Canada 819-845-7110 FAX: 819-845-5600 Website: www.baultar.com Products: Over the past 25 years over 4,200 buses and railcars have been equipped with Baultar’s composite flooring. 11 Composite Panel Solutions 7167 Route 353, Cattaraugus, NY 14760 USA 716-257-3475 Website: www.compositepanelsolutions.com Products: Composite Panel Solutions has been a supplier of interior panel assemblies, floors, tables, interior and exterior doors, windows and other components for the transit industry for over 50 years. 11

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BUSLINE

Forbo Flooring Systems 8 Maplewood Dr., Hazleton, PA 18202 USA 570-450-0257 FAX: 570-450-0288 Website: www.forbo-flooring.com Products: Forbo offers a variety of floor covering solutions for the transport industry. Forbo also manufactures its own adhesives, welding rods (including its unique glow weld) and other installation materials. Forbo’s products are fully certified and combine durability, excellent fire resistant properties and a wide variety of designs and colors. Linoleum is manufactured from natural raw materials, making it a robust flooring solution. Products are both stylish and hardwearing. 11 Gerflor USA 595 Supreme Drive, Bensenville, IL 60106 USA 877-437-3567 FAX: 855-228-5074 Website: www.gerflortransport.com Products: Tarabus by Gerflor is a technological leader in floor covering for the North American market. Specifically designed for buses and coaches, over 38 years of know-how and experience go into creating all of its ranges to meet customer needs. Tarabus offers a wide range of innovative designs for attractive, eye-catching interiors. Tarabus offers foam backed flooring for comfort and noise suppression, a wide range of designs and colors, wheelchair and corporate logo tiles, patented multi-colored shapes and designs, pre-cut and pre-welded flooring kits using water jet cutting technology, wood effect coach flooring and selfadhesive flooring. Tarabus flooring is easy to clean and exceeds all ADA requirements for Anti Slip (ASTM D2047). Tarabus contributes to the overall weight savings of a vehicle, comes in a large choice of colors and designs that are waterproof and environmentally friendly with no heavy metals, Phthalates or CMR. GerflorUSA provides its customers with onsite training, installation tools and customer support. 11 GW Industries 9450 S.W. Commerce Cir., #101 Wilsonville, OR 97070 USA 503-682-9095 FAX: 503-682-9098 Website: www.gwi.us.com Products: Custom industrial wood products for OEMs. 11 Midwest Bus Corporation 1940 W. Stewart St. - P.O. Box 787, Owosso, MI 48867 USA 989-723-5241 FAX: 989-725-2712

November/December 2012

Website: www.midwestbus.com Products: Bus remanufacturing, engine repower, field services, aftermarket parts for buses and bike racks. Also supplies used transit buses for sale or lease. 11 Nora Systems, Inc. 9 Northeastern Blvd., Salem, NH 03079 USA 603-894-1021 FAX: 603-894-6615 Website: www.nora.com/us Products: For land transportation, Nora offers safe, dependable and attractive rubber flooring solutions to serve bus and rail vehicle applications. A wide range of attractive Nora color systems helps create a relaxing and pleasant environment. 11 R.C.A. Rubber Co., The 1833 E. Market St., Akron, OH 44305 USA 330-784-1291 FAX: 330-794-6446 Email: bullockd@rcarubber.com Website: www.rcarubber.com Company Officers: Sherry Price, President; Shane Price, Vice President Products: Manufacturer of rubber floor covering and metal backed step treads for the transit industry. Established in 1931, products manufactured at company’s facility in Akron, OH. 12 Safeguard Technology, Inc. 1460 Miller Pkwy. Streetsboro, OH 44241 USA 330-995-5200 FAX: 330-995-5201 Website: www.safeguard-technology.com Products: Safeguard Technology® Hi-Traction™ Covers are designed to eliminate and prevent slips and falls on ramps, lifts, steps and thresholds. A long-term alternative to temporary tapes, paints and rubber, the anti-slip surface exceeds OSHA and ADA standards and meets FMVSS-302 requirements for interior materials. Choose from a variety of base materials, six grades of coarseness and a variety of colors, including photo-luminescent “glow-in-the-dark.” 11 Tiflex Limited Tiflex House, Liskeard Cornwall PL14 4NB, United Kingdom Website: www.treadmaster.co.uk Products: Treadmaster transport is a division of Tiflex Ltd. The brand is based around fire retardant floor coverings for metro and overground vehicles. The company offers a design service where corporate colors can be included in the floor covering. All products comply with worldwide standards on fire safety, including in the United States. 11


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ADVERTORIAL

November/December 2012

BUSLINE

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MCI, Setra Sales Bauer’s IT San Francisco’s Bauer’s IT (Intelligent Transportation) recently started up two contracts to serve LAX FlyAway, a non-stop, regularly scheduled round-trip bus service transporting passengers from Van Nuys Airport in the San Fernando Valley and Union Station in downtown Los Angeles to the Los Angeles International Airport (LAX). Bauer’s IT offers its signature style, featuring a high-end fleet of polished jet-black vehicles that are luxuriously appointed. Bauer’s IT equips its coaches with premium seating and Wi-Fi. New coaches are equipped with the green engines for nearzero emissions. This year, Bauer’s IT added 25 Setra S 407 coaches for FlyAway service and also took delivery of six new Setra S 417 models from MCI for corporate commuter and charter service. Bauer’s IT was founded by Gary Bauer with one limousine when he was just 18 years old. In the course of just over two decades, Bauer’s IT has grown to a fleet of over 200 vehicles, ranging from “black cars” to motorcoaches, and more than 250 employees, moving more than 10,000 people a day. In 2009, the United Motorcoach Association awarded Bauer’s IT the “Green Highway” award for its commitment to green stewardship. Bauer’s IT is very close to being carbon neutral and is working with corporate America to help realize this goal. Visit www.bauersit.com for more information.

R&R Limousine And Bus With Austin’s first-ever Formula One race in November and new additions to the Texas capitol’s business community every year, R&R Limousine and Bus geared up with the purchase of four new MCI J4500 coaches. “We like the J4500 because it’s reliable and our mechanics find it easy to work on,” said Paul Arcediano, R&R’s president and founder. MCI’s J4500s will bring R&R’s total fleet to 10 MCI coaches and more than 85 other vehicles ranging from town cars to airport shuttle buses. Arcediano credits MCI with supporting his eight-year-old company’s advancement in a city that the U.S. Census Bureau ranked in April as the second-fastest growing city in the nation. R&R’s newest J4500s feature passenger amenities including a spiral stair entryway and tiered theater seating for 56. The coaches come equipped with electronic stability control and other standard safety features, as well as clean-diesel engine technology for near zero emissions. Arcediano is a native of Louisiana who started his career in radio ad sales in Baton Rouge. He moved to Austin to serve some of his clients who were based there, thinking his next stop on his career path would be Los Angeles. Instead, he fell in love with Austin. With a desire to own his own business, Arcediano saw an unmet transportation need, starting Rockin’ Ride, a party-bus concept, in 2004. Limousine service soon followed and the company formed R&R Limousine and Bus in 2007 with the arrival of its first J4500 coach. Page 54 BUSLINE November/December 2012

The company continues to grow through new corporate contracts and acquisitions. R&R also has full-service operation in San Antonio. But Austin is home — the company recently moved to a 6.5-acre site on U.S. Highway 183. Visit www.rrlimobus.com for more information.

National Interstate Receives US Captive Services Group Captive Of The Year Award National Interstate Insurance Company received the Group Captive of the Year award for its Calypso program at the U.S. Captive Services event held in September in Chicago, IL. These inaugural awards, organized by Captive Review magazine, rewards individuals and businesses who have delivered exceptional captive solutions or services over the past 12 months.

National Interstate’s Calypso program received the award based on judging criteria, which included extensive services to a particular sector, competitiveness of coverage and services, care of members, and range of ancillary services. The Calypso program, a group rental captive designed exclusively for passenger transportation operations, celebrated its 11th anniversary in 2012. National Interstate was also a finalist for the Innovation in Captive Services award. “We are honored to receive this prestigious award and the recognition of being a leader in providing alternative risk transfer insurance solutions,” said Dave Michelson, president and chief executive officer of National Interstate. “We entered the ART, or captive, marketplace in 1995, and since then have designed over 20 custom programs representing over 57 percent of our gross premiums written. ART has become a preferred option for best-in-class companies looking for an innovative way to manage their risk and stabilize their long-term insurance costs.” For more information on National Interstate’s alternative risk programs, contact Chris Mikolay at 800-929-1500 x1407 or send email to chris.mikolay@natl.com. National Interstate Insurance Company, a wholly owned subsidiary of National Interstate Corporation, is a specialty property and casualty insurance company with a niche orientation and focus on the transportation industry. National Interstate and its insurance subsidiaries, which include Vanliner Insurance Company and Triumphe Casualty Company, are rated "A" (Excellent) by A.M. Best Company. Founded in 1989, National Interstate is headquartered in Richfield, OH, with operations in Honolulu, HI; Mechanicsburg, PA; and Fenton, MO.

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BOWMANSDALE

HANOVER

2112 Bumble Bee Hollow Rd. Off Rt. 15 s Mechanicsburg, PA 717-697-5383

991 Carlisle St., Rt. 94 s 717-632-7531 350 Eisenhower Dr. s 717-632-0005 1448 Baltimore St. s 717-630-0337

CAMP HILL

HARRISBURG

4230 Trindle Road s 717-737-3896

CARLISLE 60 Noble Blvd. in Super Walmart 717-960-9400 608 E. High St. s 717-249-7721 1176 Harrisburg Pike s 717-243-7774 905 Walnut Bottom Rd. s 717-249-0694

CEDAR CLIFF Exit 19 off I-83 s Camp Hill, PA 717-737-6404

CHAMBERSBURG 1075 Lincoln Way East s 717-263-4601

NORTH CHAMBERSBURG 2891 Philadelphia Avenue (US 11 N.) 717-263-2970

CLEONA 493 W. Penn Avenue s 717-272-5677

COLUMBIA 1788 Columbia Ave., off Rt. 30 717-684-7048

DILLSBURG 898 North US Rt. 15 s 717-432-9500

King & Water Streets s 717-299-6699 Manor Shopping Center 1296 Millersville Pk. s 717-293-5706

NEWPORT Rt. 322 and Rt. 34, Newport Exit 717-567-9344

LEMOYNE

PALMYRA

Rts. 11 and 15 North across from Radisson Hotel s 717-761-7992

901 E. Main St. s 717-838-6815

2929 Paxton St. s 717-561-8050 LEBANON 4605 Jonestown Rd. s 717-652-7035 1202 W. Maple St. s 717-273-8691 7845 Linglestown Rd.s 717-545-8580 757 E. Cumberland St. s 717-273-9023 Rt. 83 and Union Deposit Rd. 1725 Quentin Rd., Lebanon, PA 717-564-9320 717-306-6565 4403 N. Front St. s 717-238-1048 LITITZ Harrisburg East Mall/Rt. 83 and Paxton St. 990 Lititz Pike, Rt. 501 N. 717-561-0703 717-627-4666 Eisenhower Blvd. I-283, Exit 1 LITTLESTOWN 717-939-6972 430 North Queen St.s 717-359-8946 5590 Allentown Blvd., Rt. 22 LYKENS VALLEY Exit 26 off I-81 s 717-652-9123 4660 Rt. 209s 717-362-8416 Kline Plaza, 101 S. 25th St. MANHEIM 717-232-0008 711 Lancaster Rd., Rt. 72s 717-664-4944 Uptown Shopping Center MECHANICSBURG 720 Division St. s 717-236-6226 Wesley Dr. Exit, Rt. 15 Harrisburg Airport s 717-948-3900 717-761-7525 6535 Grayson Rd. in Wal-Mart KMart Plaza, 5600 Carlisle Pike 717-561-0445 717-766-9675 HERSHEY 6250 Carlisle Pike in Wal-Mart Rts. 39 and 322 s 611 E. Main St., 717-591-9864 Hummelstown s 717-566-6041

PINE GROVE I-81, Exit 31 s 717-345-6400

RED LION 897 West Broadway s 717-246-1802 655 Lombard St., Cape Horn Plaza 717-246-7801

SCOTLAND 3347 Black Gap Rd. s 717-263-7507

SHIPPENSBURG 333 East King St. s 717-532-7945

SHREWSBURY Exit 1 off I-83 s 717-235-4663

SILVER SPRING Rt. 114 and Shadow Oak Dr. Mechanicsburg, PA s 717-697-3460

SPRINGETTSBURY Hallam Exit off Rt. 30, Rt. 462 717-757-9655

WAYNESBORO 302 East Main St. s 717-762-9201

YOCUMTOWN Exit 14A off I-83 s 717-938-5705

EAST MANCHESTER

JONESTOWN

MERCERSBURG

YORK

4245 North George St. s 717-266-3170

Rt 72 & I-81 s 610-562-8462

11924 Buchanan Trial West 717-328-0111

2125 York Crossing Dr & Rt 74 717-767-1381 Exit 4, I-83, 133 Leader Heights Road 717-747-9191 York Galleria Mall s 717-757-3026 60 Arsenal Rd. s 717-699-4600 Exit 6W off I-83 s 717-845-9360 3141 Carlisle Road, Dover 717-767-2594 144-158 S. George St. s 717-846-1021 Rts. 30 & 74 in Wal-Mart s 717-764-8923 380 Memory Lane s 717-757-2912

ELIZABETHTOWN

LANCASTER

1284 S. Market St. s 717-367-6471

1880 Hempstead Rd. s 717-509-6988 Willow Valley Square s 717-464-5119 1829 Oregon Pike s 717-569-7898 1434 Manheim Pike s 717-394-3417 Rt. 30 and Centerville Rd. Lancaster, PA s 717-393-9523 68 East Town Mall, Rt. 30E Lancaster, PA s 717-394-8957 1755 Columbia Ave. Millersville Exit off Rt. 30, Rt. 462 717-397-5112 575 N. Franklin St., next to McCuskey High School s 717-394-7938 2034 Lincoln Hwy East in Wal-Mart 717-390-1099

ENOLA Enola Rd., Exit Rt. 11 15 S. off Rt. 81 s 717-732-4228

EPHRATA 140 N. Reading Rd. s 717-733-1660

GETTYSBURG 517 S. Steinwehr Ave., Bus. Rt. 15 717-334-5920 1090 York Rd. s 717-337-1030

GREENCASTLE Rt. 16 and I-81 s 717-597-2589

HALIFAX 3761 Peter’s Moutain Rd. s 717-896-2535

MIDDLETOWN 2270 W. Harrisburg Pike s 717-944-9535

MIFFLINTOWN Rt. 322 and Rt. 35, Mifflintown Exit 717-436-9779

MYERSTOWN 295 West Lincoln Avenue (Rt. 422) 717-866-2278

NEW CUMBERLAND 101 Limekiln Rd. s 717-774-1027

NEW HOLLAND 828 W. Main St. s 717-354-9300

NEW OXFORD 6040 York Rd., Rts. 30 and 94 717-624-4266

Tell us you saw this ad in Busline Magazine, and 1 driver and 1 tour guide will receive a

FREE MEAL! Please call ahead to the phone number listed by the McDonald’s of your choice.


1112Busline.FINAL_Layout 1 11/12/12 11:26 AM Page 56

Even for the safest operators, accidents are part of the motorcoach business. But recovering from a collision shouldn’t require extensive downtime. Simply count on Prevost Service for bumper-to-bumper repairs for your Prevost, Volvo and Nova coaches. All work is performed by skilled technicians and welders who are committed to the high standards used in factory production. Following ISO-certified protocols, our experts access the latest technical and engineering data for your specific coach. Immediate access to OEM parts means accident work proceeds without delay, and replacement coaches help you meet your passenger obligations. Prevost collision repair. The only way to get your coach back to assembly-line perfection. And the fastest way to get back on the road.

Prevost Service Locator Mobile App. Available for iPhone and Android. Please contact your Prevost Regional Service Manager for more information. USA 1-877-773-8678

PRE017-11_ServiceAd-121511_BusLine.indd 1

CANADA 418-883-3391

www.prevostcar.com

T h e u l t i m a t e c l a s s.

12/21/11 11:23 AM

1112 Busline Magazine  
1112 Busline Magazine  

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