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MArch/AprIl 2013 Published by Rankin Publishing, Inc.

IN THIS ISSUE Living Up To Big Challenges In Central Florida

Polk Transit Authority


Travel Exchange Makes Great Beginning For UMA-NTA Joint Venture .............................................18

Busline’s Buyers Guide To

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UMA Motorcaoch EXPO 2013 Booth Photo Gallery ..........55 Busline Vehicle Showcase:


RAPID RESPONSE.....................................Page 6 INDUSTRY NEWS ...................................Page 38 ON THE COVER: Polk Transit Authority Executive Director Tom Phillips stands next to one of the authority’s transit buses used in Polk County, FL. See page 8.

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Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisher assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2013 Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consent of Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling; Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net

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March/April 2013


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MArch/AprIl 2013 Published by Rankin Publishing, Inc.


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Polk Transit Authority Living Up To Big Challenges In Central Florida Polk Transit Authority Executive Director Tom Phillips, left, is shown with George Lindsey, member of the Polk County Board of County Commissioners.

Connect.’ Overall, our vehicles travel 10,000 miles a day, and last year we delivered 2.1 million trips across the system,” Polk Transit Authority Executive Director Tom Phillips said. “We also operate a portion of the Winter Haven Area Transit service under the direction of the Polk County By Harrell Kerkhoff Board of County Commissioners, which is responsible for the provision Busline Magazine Editor of service in our second largest urbanized area (in Polk County) which is arge land mass, growing population, diverse mix of municipalities Winter Haven. The Polk County Board of County Commissioners also and rural spaces, abundance of colleges/universities, easy access to provides medicaid specialized transportation. “The Polk Transit Authority is legislated by the state of Florida to coorworld famous theme parks, and warm winter weather — welcome to Polk County, FL, a big place filled with huge growth potential and dinate and consolidate the activities of the three organizations I have mentioned into a regional transit authority. Currently, we are trying to take our many challenges when it comes to public bus transportation. Located in central Florida between the Orlando metropolitan area to the three known brands (Citrus Connection, WHAT and Polk Transit) and fold northeast and Tampa/St. Petersburg/Clearwater to the west, Polk County them into a new entity. This could be accomplished from passage of a poshas a population of just over 600,000, and a land area of 2,009.99 square- sible 2014 transportation referendum.” Phillips, who also serves as executive direc“We recognized in Polk County that a big barrier to getting a tor of Citrus Connection, arrived at Polk Transit in August 2011 after several years with Pace job is often transportation. Therefore, over 300 day passes Suburban Bus Service, in Chicago, IL. He said have been provided to the workforce board by Polk Transit.” that presenting a transportation referendum to voters is a long process. It requires hard work — PTA Executive Director, Tom Phillips on the part of many and must address the needs of the different communities and diverse popumiles (roughly the size of Rhode Island.) It’s also home to Polk Transit lation based within the service region in question. Voters rejected an earlier transportation referendum presented by Polk Authority, which administers to both the Lakeland (FL) Area Mass Transit District (also known as Citrus Connection) and Winter Haven Transit Authority in 2010. Phillips said he feels a major reason for this defeat was that it did not properly address the needs of each of the 17 com(FL) Area Transit (WHAT). “The Lakeland Area Mass Transit District is responsible for service in munities located in Polk County. In order to better prepare for a possible referendum in 2014, “My Ride” its special taxing district. It operates 18 fixed routes with 35 buses as well as 12 paratransit routes featuring 20 vehicles. The paratransit program is was born, otherwise known as the “Polk Consolidated Transit currently undergoing a name change from ‘Handy Bus’ to ‘Polk Transit Development Plan” for fiscal year 2013 through 2022.


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“Our objective is to properly brand this Transit Development Plan (TDP) and create a culture around it — not just a portion of the plan, but the whole thing,” Phillips said. “We decided to ask those people living within our 2,009 square-mile service area and 17 municipalities a simple question, ‘What does good quality transit look like to you?’ “Since there are so many diverse needs among the 17 municipalities in Polk County, in an area of land the size of a small state, it’s both a challenge and opportunity to figure out how we service each of these communities in a distinct way.” To help answer this challenge, Phillips and his staff held 31 formal and informal listening sessions within the county in 60 days. This included meetings in all 17 municipalities. “We went to local events, walked grocery store isles and went to outlet malls. We even met in constituents’ homes,” Phillips said. “My Ride was born from the information that we gathered, in conjunction with the Polk TPO (Transportation Planning Organization).” There are 18 community profiles developed for My Ride, one for each of the 17 municipalities in Polk County, and one profile showing inter-county and intra-county services. “I’m extremely confident that My Ride is the transportation future for Polk County. The question is, can we pass a 2014 referendum? I’m

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confident that the answer is ‘yes,’” Phillips said. “We (in Polk County) are well ahead of where (the U.S. public transportation) industry is as a whole when it comes to using a TDP to really engage the community beyond just the planning stage. “I don’t want to sound over-confident, but if we can’t do it with this plan, then I don’t know where we go. (Other transit systems) are already following suit in branding their own TDPs. For those people thinking of doing the same thing, I would advise them to not sell the community outreach part of this idea short. The credibility we in Polk County have been able to build with our new TDP is why I’m so confident.” Universal Access — Not Just For College Students


olk County has the luxury of being home to several institutions of higher learning as well as the theme park LEGOLAND Florida, which opened in 2011 at the former site of Cypress Gardens in Winter Haven. Helping students and employees of these entities with public transportation options has been a major objective for Polk Transit. “Our county is blessed to have several liberal arts colleges. This is one more element where we can help change the perception of public transportation by introducing our services to the

March/April March/April 2013 2013

student population,” George Lindsey, who is a member of the Polk County Board of County Commissioners representing District 1, said. “We have a ways to go, but it’s beginning to work.” Recently, Polk Transit officials have been working with several colleges in the county through a program called “Universal Access.” It involves an annual contract that features a fixed rate paid by the participating institution of higher learning. In return, all employees/students of the participating college can ride Polk Transit (including Citrus Connection and WHAT) buses six days a week, free of charge, by simply showing their college ID. There are no restrictions on the number of fixed-route rides they can take, trip purpose or times. All participating buses meet Americans With Disabilities Act (ADA) guidelines. The participating colleges in Polk County currently involved with the Universal Access program include Polk State College, in Winter Haven; and Southeastern University and Everest University, both located in Lakeland. Also participating are the Learning Resource Center of Polk County as well as the Explorations V Children’s Museum, both in Lakeland. Although the Universal Access program is relatively new at Polk Transit, the results thus far have been impressive, according to Phillips. This success started at Polk State College, which has

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Shown at a recent bus shelter ribbon cutting ceremony are, standing left to right, Don Selvage, Lakeland city commissioner; Benjamin Stevenson, executive director, Lakeland Housing Authority; John Hall, Polk County commissioner; Phillip Walker, Lakeland city commissioner; Keith Merritt, Lakeland city commissioner; and Tom Phillips, executive director, Lakeland Area Mass Transit District/Polk Transit. Selvage, Hall and Merritt are members of both the LAMTD and Polk Transit boards. The two women in the photo were not identified. an enrollment of approximately 20,000 students. “We launched the program on April 24, 2012. Prior to the ridership agreement, the 12-month average from Polk State College was 2,400 rides per month. Recently, (with Universal Access) we topped out at just under 10,000 rides per month,” Phillips said. “Regarding Everest University, it should be noted that the university has many campuses across the country. If our Universal Access program can work in Lakeland, transit systems near other Everest University campuses should also be able to

provide similar services.” Phillips said Polk Transit became the first transit agency in the United States, meanwhile, to take the collegiate model of Universal Access and bring it to the private sector. “We approached Merlin Entertainment, which runs LEGOLAND’s recently opened theme park in Winter Haven, about our Universal Access program for the park’s employees,” he said. “We pitched Universal Access as an employee recruitment and retention tool, and we were able to get a contract in place. Since then, we have

increased bus ridership among LEGOLAND employees in Winter Haven from 64 to 1,074 rides per month. Bus ridership skyrocketed after we were able to remove the barriers to public transportation access.” LEGOLAND pays a monthly fee to Polk Transit Authority. In return, the park’s employees ride for free six days a week for any reason. Phillips added that Polk Transit’s Universal Access model for private company involvement has caught on in other parts of the country. Helping other riders who are looking for jobs is also an objective at Polk Transit. According to Phillips, in order to receive unemployment benefits in Florida, people must provide, to a local workforce board, proof that they are seeking a job. “We recognized in Polk County that a big barrier to getting a job is often transportation. Therefore, over 300 day passes have been provided to the workforce board by Polk Transit. If someone has a job interview and does not have transportation, that person will be given a day pass so he/she can get to and from the interview or fill out job applications,” Phillips said. “I’m excited to say that after we announced that we were providing these passes, a local barber shop announced it would provide free hair cuts for qualifying job seekers, and a local consignment shop said it would provide male and female business attire for job interviews. I feel like (Polk Transit) really took the lead with this program.”



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March/April 2013

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One Size Does Not Fit All


n an area as diverse geographically as Polk County, the public transportation needs and wants of each community can be very different. Therefore, the old template of one bus size fits all does not work anymore, according to Commissioner Lindsey. “We in Polk County have recognized this and have made tremendous strides,” he said. “We are all proud of the progress that has been made. It’s been a community effort. Polk County has a population that also fluctuates with tourists and winter visitors. This enhances our service needs.” Lindsey said that today, the public is seeing an evolution taking place in Polk County when it comes to the different sizes of buses being used. “The larger buses are appropriate in key corridors, but they are not always the best option for traveling down side streets that include many neighborhoods,” Lindsey said. Therefore, smaller buses are being used in many areas of Polk County. This includes the Polk Transit “Citrus Flex” program that features smaller 15 to 22 passenger cutaway buses. These vehicles service traditional bus stops in the area and also pick up riders at specific locations along a designated zone who make reservations in advance. Phillips explained that Citrus Flex is a shared-

ride service. Therefore, customers need to be prepared for the possibility of multiple drop-offs and pickups, before reaching their destinations. Along with using smaller buses on certain routes, Polk Transit officials have also worked to help the fleet better reflect the communities being serviced within the county. This involves certain buses featuring specific themes. For example, there is now what is known as the Polk County Public Servants Bus, which has a bus wrap honoring local fallen heroes. This includes Lakeland Police Department Officer Arnulfo Crispin, who was killed in the line of duty in 2011. “The bus is used for regular service and shows our commitment to the community as a public transportation provider. We also hope it helps people heal,” Phillips said. Another bus in service at Polk Transit is what Phillips referred to as the “Taxpayer Bus.” “We do have advertisements on our buses, but we also like to use buses to inform our community in other ways. The taxpayer bus, for example, features graphics on its outside that shows last year (Citrus Connection) came in $240,000 under budget, reduced its cost per operating hour by 8.6 percent and increased ridership by 27.8 percent,” Phillips said. “Not a lot of people within our community know this, so we decided to put these facts on the side of a bus. It lets our taxpayers know how we are doing.”

According to Phillips, officials at Citrus Connection have also been able to save significant money by having a modular unit moved next to its administrative headquarters in Lakeland. The unit is where board members now meet. “We were paying $65,000 a year to rent office space. A cost-benefit analysis was conducted on the modular unit, showing we could purchase the unit with a one-time capital cost of the same amount, $65,000, instead of renting the office space,” Phillips said. “Our board members said they did not mind meeting in the modular unit, therefore, we are now saving taxpayers $65,000 a year. And the modular unit looks nice.” Efforts have also been made to keep up the image of public transportation buses in Polk County. To help with this, Citrus Connection held a “Art In Transit” week in 2012, with plans for another such event in 2013. Riders during this week experienced unique art-related activities that took place in different buses. This included carica-


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ture drawings, violin recitals and poetry readings. “The relationship between the arts and transit is old. There are all kinds of art displays at different bus facilities across the country. However, we came up with the idea of physically having artists on our buses to showcase what they do,” Phillips said. “We also had a dance troupe perform break dancing at one of our bus terminals, and we had a ‘flash mob’ perform a fashion show at a terminal. “This program allowed us to receive a lot of good publicity, including front page coverage for a week in a local newspaper,” Phillips said “We not only showcased different forms of art to riders, but were able to show the community that our buses are clean and safe. They are not scary places. I believe the Art In Transit program went a long way in changing the perception of who rides the bus.” There was also an Art In Transit competition that took place. Riders had the opportunity to vote for one of three images displayed on a poster located inside various Citrus Connection buses. The winning image was then featured on a wrap for a bus in Citrus Connection’s fleet. Different art items from local artists are also displayed on a rotating basis at the new Citrus Connection administrative facility in Lakeland. The facility was officially opened as a public transit center in May 2011 and includes administrative offices, maintenance garage and bus yard. The administrative building was dedicated to the memory of Radiah Craft, a bus operator for Citrus Connection who was killed dur-

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ing a domestic dispute. Along with the Lakeland complex, there is a transit facility in Winter Haven, as well as a transfer center in Haines City, FL, located on the eastern edge of Polk County. “We hope to someday also have a maintenance garage located on the east side of the county in order to reduce dead head issues with our buses,” Phillips said. “Overall, Polk Transit operates a ‘spokes and hub model’ transportation operation. However, unlike smaller systems, we have three hubs (in Lakeland, Winter Haven and Haines City) and they are all interconnected.” When it comes to bus maintenance at Polk Transit, Phillips said all work is conducted inhouse aside from transmission service and the interior cleaning of buses, both of which are subcontracted to nearby sources. Better Connecting With Riders


lorida’s official nickname is “The Sunshine State” due to its warm, sunny weather found most days of the year. However, too much of a good thing has its disadvantages. In Florida’s case, it’s summertime heat. Therefore, protecting riders from excessive heat remains a priority throughout Polk Transit. This includes plenty of bus shelters and dependable air conditioning on buses. “It can become very hot here in the summer, and our state also has a rainy season,” Phillips said. “While bus shelters help keep riders out of

March/April 2013

the winter elements up north, they are just as important in the south. It’s a challenge, however, because these shelters are expensive to build.” When a new bus shelter is built, therefore, it’s a cause for celebration. This often involves a ribbon cutting ceremony featuring Polk Transit Authority board members and various employees. Such was the case recently for a new bus shelter built next to a busy street in front of the Lakeland Housing Authority residential complex. Although a new bus shelter may seem insignificant to some, Phillips explained why celebrating its completion is important. “At this particular location, there has been another bus shelter located across the street from the housing authority for a number of years. However, many people who live here are transit dependent and elderly. It can be very difficult for them to cross this busy street to get to that shelter, especially if it’s very hot or rainy. Another bus shelter was needed, and the Lakeland Housing Authority donated $6,000 to help us with the cost,” Phillips said. “This new bus shelter is a big deal for the people who live here.” Improving the travel experience for riders in other ways is also important at Polk Transit. Much of this centers around the use of advanced technology. Thanks to a Veterans Transportation and Community Living Initiative Grant through the Federal Transit Administration, Polk Transit is launching a regional mobility call center in March. This will help on many fronts, such as sending reminder calls to paratransit customers,

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which helps reduce dead head times and noshows. “We are going to implement a Web-booking program as well, allowing such places as dialysis centers and other large trip generators to easily book their trips with us. It will also allow a rider on our fixed-route system to better see when his/her next bus is due via a text message,� Phillips said. “We are moving from a passive, phonebased transit system into a much more proactive, 21st century transit system. For example, (Polk Transit) is going to be the first transit system in Florida to have QR (Quick Response) codes on 100 percent of its 1,300 bus stops, helping with travel planning. We also now participate in Google Transit, as well as using a native app called that helps people in Polk County better navigate our system.� Along with a focus on having quality air conditioning for all Polk Transit vehicles used for public transportation, another key amenity on the bus is the use of dependable wheelchair lifts. “For us, the simpler the lift is, the better. This even helps drive our decision on what buses we buy. We like the ‘fold out’ style of lift which allows for manual operator use if it happens to break down. If a malfunction occurs with this type of lift, we can still use it until that bus gets back to our facility for repairs. We don’t have to send a replacement bus and strand customers,� Phillips said. “The lift is a primary amenity. We are in Florida, the retirement capital of the world, and the number of riders who use scooters and non-traditional mobility aides is much

higher than anywhere else in the country. Therefore, getting these people on and off a bus efficiently is very important.� Polk Transit employs a dedicated trainer who is responsible for the training of bus operators when it comes to working with riders who have disabilities. “All of our bus operators receive extensive ADA training and refresher training. All of our buses are also designated as a safe place to go for those in trouble, such as runaways,� Phillips said. As part of the Polk Transit Authority rebranding initiative, the Handy Bus paratransit service will go by a new name, Polk Transit Connect, starting in March. The new name came about with the help of The Center for Independent Living in Central Florida, all in an effort to better connect with the disabled and elderly living within Polk County. “Our on-time performance rate with the paratransit program is routinely 98 percent, while transporting on average 3.6 passengers per hour,� Phillips said. Bus route expansion is another way officials at Polk Transit are working to improve the lives of riders. For example, two new “flex� routes have been added, including Route 416 which started service in December 2012 and runs between Haines City and Poinciana, FL. A portion of Poinciana is located in neighboring Osceola County. Therefore, this new route provides an important transportation link to LYNX, the public bus system run by the Central Florida Regional Transportation Authority serving the greater Orlando area.

“This new route involves our first regional coactivity with LYNX. We are happy that LYNX CEO John Lewis worked very closely with us. The initial transfer between our two systems is free to riders,� Phillips said. “Polk County is the second most populous county for Walt Disney World cast members. Therefore, making the connection with LYNX was very important.� Making “customer focused� decisions remains a vital part of the service initiative at Polk Transit, according to Phillips. He explained that the more riders know about the transit system, the better they can use its services to the fullest. To help with this, Polk Transit provides its “Community Score Card� at, which offers detailed information about the ridership count on each bus route. “We actually publish how many passengers a bus picks up when it goes from ‘Point A to Point B.’ This is done to show our taxpayer return on investment,� Phillips said. “The information is published on our Website on a quarterly basis. Customers can see where the high performing and under performing routes are located. There are members within our community who actively look at the Community Score Card to see how these routes are doing in terms of ridership.� He added this service provides a better understanding about possible changes that may need to be made within the route structure. It also helps Polk Transit to be more transparent for the benefit of its ridership. A future goal of Phillips is for Polk Transit to become more active with Facebook and Twitter, Continued On Page 43

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merican industrialist Henry Ford was quoted as saying, “Coming together is a beginning; keeping together is progress; working together is success.” These words are fitting for the first ever Travel Exchange, which officially came together last January in Orlando, FL, for the benefit of motorcoach and travel professionals alike. After several years of planning, officials from the United Motorcoach Association (UMA) and the NTA (formerly known as the National Tour Association) agreed last year to co-locate their annual business events — the NTA Convention and the UMA Motorcoach Expo — and call the joint venture “Travel Exchange.” Not only did the two organizations share many meetings, networking and educational events in Orlando, but a large exposition hall was full of vendors representing both UMA and NTA. Since the beginning, a main focus of Travel Exchange was to bring bus and travel people together under one roof. Thus, NTA members in Orlando were able to see and touch everything bus related — even kick some tires if they so desired — while bus owners were able to meet with destination management representatives, hotel groups and owners of various attractions. By Harrell Kerkhoff, Busline Magazine Editor This made Travel Exchange a true one-stop convention. During the Opening Ceremony Breakfast at the Orange County Convention Center, where most of Travel Exchange’s events took place, NTA Chairman/CEO Jim Reddekopp Jr., and UMA Chairman Bill Allen, of Amador Stage Lines in Sacramento, CA, appeared on stage together for welcoming remarks. “After years of planning and months of preparation, we can finally say, on behalf of NTA and the United Motorcoach Association, welcome to Travel Exchange,” Reddekopp said. “Travel Exchange is about you. We can all be proud to be part of this innovative event, bringing together two complementary professional organizations for an unified convention and expo.” Both Reddekopp and Allen agreed that it takes time and a lot of energy to “iron out the wrinkles across two associations.” “The joint tasks of our two staffs have done amazing work to make the joint convention a reality,” Allen said. “We all have a lot of look forward to with wall-to-wall schedules and business opportunities, education sessions, information sharing, and some fun time in and around Orlando.” The Master of Ceremonies during the inaugural Travel Exchange was CBS News Correspondent Steve Hartman, who held a similar role during the past few NTA Conventions. “I come back every year because I believe in this (travel) industry, and I’m looking forward to getting to know the UMA people as well,” Hartman said. The keynote speaker during the Opening Ceremony was retired NASA astronaut Col. Robert Springer, who participated in two Space Shuttle missions.

Travel Exchange Makes Great Beginning For UMA-NTA Joint Venture

“Coming together is a beginning; keeping together is progress; working together is success.”

— Henry Ford

Left, Jim Reddekopp Jr., and Bill Allen Page 18


Steve Hartman

Col. Robert Springer

Victor Parra

March/April 2013


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Springer gave an overview of his time in space, and said that the idea of group travel into “the last frontier” is not unrealistic. He also spoke of Travel Exchange’s Welcome Reception, which took place the evening before the Opening Ceremony at the Kennedy Space Center Visitor Complex in Titusville, FL. “I hope the trip to the space center provided more appreciation of what we are doing in space and opened your eyes to the vistas ahead,” Springer said. “I had the opportunity to fly into space during the Space Shuttle program, once on Discovery and once on Atlantis, and it’s an absolutely fascinating world. Space travel has also brought all kinds of innovations and devel-

opment in technology.” He added that tourism will play a role in future space exploration. “There are plans to have an inflatable space station in orbit that can be used as a tourist destination. I think this is the wave of the future,” Springer said. Following the Opening Ceremony, UMA held its annual Active Member Meeting, Legislative & Regulatory Update. The event started with an address by UMA President & CEO Victor Parra, who stated that Travel Exchange not only provides all of the educational sessions that have traditionally come from the UMA Motorcoach Expo, but now (UMA members) have a better

opportunity to meet with tour operators while also booking business with hotels, restaurants and destinations. “We have everybody involved in our business at this show. It’s an opportunity for (UMA and NTA members) to further build their own businesses. And that is what we are all about, building business,” Parra said. He recognized the different groups of people responsible for the coming together of Travel Exchange as well as the exhibitors at this year’s event. “All of the exhibitors on the show floor share in the sponsorship (of Travel Exchange). They pay a fee over and above the registration to be here and help sponsor all of our events. I want to thank all of them,” Parra said. “Everything you are used to getting from our past UMA Motorcoach Expos is still here (at Travel Exchange). It’s just more — two shows for the price of one.” FMCSA Objectives Focus On Safety


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us and motorcoach operators received a detailed report during the UMA Active Member Meeting that covered the many safety-related issues and programs being addressed and delivered by the Federal Motor Carrier Safety Administration (FMCSA) at the U.S. Department of Transportation (U.S. DOT). FMCSA Deputy Administrator Bill Bronrott provided the report, stating there is a clear vision throughout the U.S. DOT of what 21st century transportation should look like — where economic vitality, environmental sustainability and public safety all come together. “It’s about moving people more efficiently and affordably, while reducing the number of singleoccupant vehicles to help curve our nation’s appetite for gas guzzling, carbon-emitting cars that clutter roadways and pollute the air,” Bronrott said. “The bus industry — from transit to inter-city fixed routes to charter motorcoaches — plays a vitally important role in realizing this vision.” He added recent reports indicate what many members of UMA already know — different forms of bus travel are surging and opportunities are growing. “All of this is great news, but the challenge is to make sure safety remains the No. 1 priority. It begins with a safety-first culture within each of your companies,” Bronrott said. He noted that FMCSA was established 13 years ago to help reduce commercial truck and bus related crashes, injuries and fatalities. “Safety is the No. 1 priority among our (FMCSA) 1,100 employees. Seven out of every 10 of these employees work on the front lines in every state, alongside 12,000 state and local law enforcement partners,” Bronrott said. “We all pursue our safety-first mission through a combination of education, enforcement, technology, innovation, regulation, financial assistance to state partners as well as important partnerships with stakeholders such as UMA.

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Bill Bronrott

Plan shows that over the past three years, FMCSA’s Imminent Hazard Out-of-Service (OOS) Orders increased from zero in 2009 to 28 in 2012; and motorcoach safety inspections increased nearly 24 percent. “In 2012 alone, there were 33,684 motorcoach safety inspections resulting in 880 motorcoach drivers and 1,831 motorcoach vehicles being placed on OOS. Nearly 1,900 compliance reviews and 101,000 roadside inspections also took place, with a 7 percent OOS rate.” Bronrott added: “The updated report also found that FMCSA made progress in areas of driver fatigue, driver behavior, medical qualifications for drivers, vehicle maintenance and operator oversight. But the work is far from done.

Much remains to fulfill our mission and our ‘Safety First’ vision.” FMCSA officials remain committed as well to provide improved educational outreach programs. Bronrott said this is mostly done through what he called “safety tools” available for free over the Internet. “These tools are not only for the traveling public, but also for carriers, drivers and tour operators. Last month, for instance, FMCSA unveiled a smartphone app called ‘SaferBus.’ The app gives consumers a free and easy way to view a bus company’s safety record and make informed decisions before choosing a carrier,” he said. “The app has already been downloaded by approximately 6,000 users. FMCSA has also

“Everything we do comes down to three core principles: No. 1, to raise the safety bar to enter (the truck and bus) industries; No. 2, to require those in the (industries) to maintain high safety standards; and, No. 3, to remove high risk carriers, drivers and vehicles from the roads.” Within the past year, Bronrott added that FMCSA officials have continued to step up its enforcement efforts, increased its educational outreach, strengthened policies and programs, refined its National Consumer Complaint Database, enhanced its Safety Measurement System (SMS) and have created additional consumer safety tools, such as a “Safer Bus App” and the FMCSA Facebook page. Bronrott also discussed last year’s passage of the federal surface transportation bill known as MAP-21 (Moving Ahead for Progress in the 21st Century), and what this legislation means for bus and motorcoach operators. “(MAP-21) set forth some important requirements with respect to motorcoach safety. This includes initiating new rulemaking for electronic logging devices; conducting new entrant safety audits in a shorter time period; the requirement of mandatory written exams so that those (operators) who want to get into the industry have a full understanding of safety rules before they receive an operating authority; the administering of our compliance review program for a safety rating at least every three years; and, prohibiting a motor carrier applicant from getting a new U.S. DOT number for three years if previously declared unfit,” he said. “MAP-21 also provides tools to move more quickly in removing unsafe carriers and drivers, and at the same time, allows for an increase in fines.” FMCSA, Bronrott added, has also recently updated its Motorcoach Action Safety Plan. This was completed after receiving numerous recommendations and conducting additional research. “We held listening sessions with experts and stakeholders, including those people from UMA,” he said. “This updated plan highlights our recent efforts, especially in the areas of driver health and safety. We added consumer outreach, enforcement and improving our ability to identify more readily high-risk carriers. “The updated 2012 Motorcoach Action Safety

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driver violations per inspection decreased by 10 percent. This is the biggest decrease in violation rates in about a decade,” Bronrott said. He noted that FMCSA recently completed a round of enhancements to SMS. Hours Of Service & Driver Wellness


ne of FMCSA’s biggest priorities, according to Bronrott, is to see that every bus/motorcoach driver is healthy, rested and is being safe while on

the job. “To reduce crashes, we know that the key is not just enforcing Hours of Service (HOS) rules, it’s also managing fatigue,” he said. “Driver fatigue is a major public health concern and a frequent factor in crashes. (FMCSA) is closely examining the current passenger Numerous educational sessions were held for both UMA and NTA carrier HOS rules, and looking to see if there need to be members during Travel Exchange in Orlando. any enhancements. Last year, a subcommittee of the developed a one-stop passenger carrier safety Web page called, ‘Look FMCSA’s Motor Carrier Safety Advisory Committee (MCSAC) deliberatBefore You Book’ (at It includes a link to a ed passenger carrier HOS rules in public listening sessions. Its work is multilingual safety check lists that enables consumers to view a bus com- ongoing with a report due sometime this spring. pany’s safety record, safety rating and U.S. DOT operating authority sta“Work has also begun to address the problem of obstructive sleep apnea tus before buying a ticket.” among drivers. The MCSAC, along with the FMCSA medical review A cornerstone to FMCSA’s safety and enforcement program is called board, have taken a hard look at this issue and submitted joint recommen“CSA,” which stands for Compliance Safety Accountability, Bronrott dations. FMCSA officials are reviewing these recommendations and are added. And the heart of CSA is the FMCSA Safety Measurement System prepared to publish some guidance for public comment later this year.” (SMS), which helps the department efficiently identify the small percentAlso in 2012, FMCSA issued rule setting baseline training and testing age of carriers that pose the highest risk to safety on the nation’s roads. standards for medical professionals who perform bus/motorcoach driver “(SMS) helps us identify specific safety concerns that hopefully can be physicals. As of May 21, 2014, all medical examiners authorized to peraddressed before something bad happens. Since it was launched two years form FMCSA physicals must be registered in a national registry system. ago, violations from roadside inspections have dropped 8 percent, and “These medical examiners are required to complete a training course

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and pass an exam to prove they understand FMCSA’s medical standards,” Bronrott said. “We believe this will help prevent medical cards being issued to drivers who truly should not be operating a passenger carrier. “Driver drug and alcohol use is another major concern of ours. The FMCSA-proposed drug and alcohol testing database will make sure that there is greater safety compliance in place, and that safety compliance is a priority,” Bronrott said. In 2013, he added, FMCSA is preparing a notice of rulemaking for a national clearinghouse to better track commercial driver drug and alcohol tests. “This will ensure that drivers who test positive or refuse to submit to testing complete their return-to-duty process before driving again,” Bronrott said. “It also helps ensure that employers confirm that they are hiring safe drivers while meeting their drug and alcohol testing responsibilities.” The final subject Bronrott discussed during the UMA Active Member Meeting regarded the growing concern over human trafficking in the United States — and how those involved in the transportation industry can help stop this crime. “This problem is happening in cities and small communities across the country. It involves men, women and children held against their will and trafficked into force labor and/or forced prostitution,” Bronrott said. “I’m aware that UMA has been involved with U.S. DOT’s development of a strategy to address this issue, and that Vic Parra and others have been active with the Transportation Leaders Against Human Trafficking Partnership. We are all eager to help build awareness among operators, drivers and passengers across the country.” He added that people wanting to learn more about this issue, and what they can do to help, should visit or send an email to In summing up his address, Bronrott said that all indicators point to a rising tide of growth for the bus/motorcoach industry. It’s important to

remember, however, that safety should always come first. “The challenge is to make sure every trip is safe. Moving our country toward zero deaths can’t be done without the help of you and all of your employees back home,” he said. “FMCSA values its partnerships and support from bus company owners, drivers, mechanics, tour operators, tour planners and visitor bureaus. You can all make a difference in safety throughout the year ahead — one trip at a time.” Legislative & Regulatory Update


hat other new rules and regulations bus/motorcoach operators can expect in the year(s) ahead was the central message discussed during the Legislative & Regulatory Update section of UMA’s Active Member Meeting. To help sort through such timely topics as seat belt proposals, Americans With Disabilities Act (ADA) requirements and other important matters were UMA Vice President of Industry Relations and COO Ken Presley and Becky Weber, who is a lobbyist for UMA. Presley addressed several issues that he said will directly influence those involved with the operation of bus/motorcoach companies within the next 12 months from a regulatory perspective. He noted the MAP-21 surface transportation bill adds 29 new regulations that those involved with bus/motorcoach transportation should be aware of for the future. Included is the all-import issue of seat belts, a subject that Presley said he routinely fields phones calls from UMA members about. He noted that the National Highway Traffic Safety Administration (NHTSA) is expected to soon prescribe regulations requiring seat belt installation in NEW motorcoaches at each designated seating position. “We anticipate the final rule coming in 2013,” Presley said. “One of the biggest questions I get, however, is the concern of having to retrofit (seat belts) for existing coaches. The legislation that was passed last year basically required the U.S. DOT to assess the feasibility, benefits and costs of

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Ken Presley

Becky Weber

retrofitting, and then submit a report back to (the U.S.) Congress. This has slowed the (retrofit issue), which allows (operators) more time to assess the situation, and consider new motorcoach purchases.” MAP-21 also states that within two years, the U.S. DOT shall prescribe regulations that address roof strength and crush resistance on motorcoaches. It also directs DOT to further look into anti-ejection safety countermeasures (window glazing), rollover crash avoidance issues, tire pressure monitoring systems and tire performance standards. “These are all things that are currently under consideration and being tested for (NHTSA),”

Presley said in his address. Another issue addressed by Presley was the importance of motorcoach operators keeping their operating authority listed as “active.” It’s vital, he added, that operators regularly check their company’s status by visiting, paying particular attention to the insurance section of the site. The FMCSA Safety And Fitness Electronic Records (SAFER) System provides company safety data and related services to industry and the public over the Internet. “I have noticed a lot of carriers out there whose operating authority is listed as ‘inactive.’ Many of these operators don’t even know this has taken place,” Presley said. “This can happen

after a name change, address change, change in insurance companies, or insurance payments that have been late. When a motorcoach company does apply for reinstatement, there is a 48-hour minimum delay. Under new rules, there is a (minimum) $25,000 fine (when running vehicles with an inactive operating authority). This is a $25,000 per occurrence (per trip/per day) fine. Therefore, it’s important to pay attention that your operating authority has not lapsed.” Presley addressed other issues as well, such as motorcoach owners understanding current ADA requirements as they pertain to providing service to passengers with disabilities. “Everybody needs to make sure they either have accessible coaches available or have made arrangements with another carrier in order to provide service if called on,” he said. “It’s also important to make sure your company is placed in the right category as compliance hinges on how you are categorized. “It’s important as well to maintain a service log on lifts and have a training program in place. Make sure all drivers, the front office, the back shop, etc., are properly trained.” He added that tire care is also an important subject that bus/motorcoach operators should keep in mind. “I expect there will be a lot of (government roadside) inspections taking place this summer, with many inspectors looking very closely at tires,” Presley said. “Improperly inflated tires Continued On Page 36

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National Interstate Your Personal Risk Management Consultant We’ve all seen and heard recent headlines like: Tour Bus Crashes in abilities testing, or PAT, program. Having a PAT is really one of the West Coast; Sleep Apnea: Danger Behind the Wheel; Multiple School best ways to determine if your employees can perform the essential Buses Catch Fire; Slip/Fall Cases Increase Workers’ Comp Costs. So functions of their jobs, and can significantly lower your workers’ comhow do you rate your company’s safety program? Do you promote a pensation claims and other expenses.” culture of safety, or have you just been lucky? Most passenger transportation operators agree that it’s better to be proactive instead of Modifying Safety Behavior reactive, but what is your insurance company doing to help you miniEvery day employees must make decisions on whether to take a mize your risk? safe action versus an unsafe action, and some can literally mean the Over the past two years, National Interstate Insurance Company’s difference between life and death. Fostering a culture where employaffiliate, Safety Claims and Litigation Services, LLC (SCLS), has ees choose safety over a shortcut, begins with effective orientation completely restructured its risk management program, doubling its and training programs. staff, regionalizing its consultants and making significant enhanceLast year, SCLS launched as a tool for safety ments to program offerings. While many loss prevention programs managers to bring training resources to their employees. focus on auditing and compliance, SCLS “We are pleased to provide our cushas moved to a higher level program built on tomers with a dynamic platform that, featuring: three main competencies: reducing hazbrings access to cutting-edge tools, • Over 300 online streaming videos ards, limiting risk exposure, and modifyincluding an online streaming video ing safety behavior. library with over 300 titles. The site also • Online training offers discounted web-based DOT and • Industry calendar OSHA training, plus preferred pricing Reducing Hazards • Discounted compliance materials on compliance materials,” Phillips notes. Even minor safety violations can be just • Presentations, newsletters and bulletins In March 2012, SCLS began providing a one step away from a major catastrophic bus driver training course to school bus accident. The Frank Bird Study resulted in what most safety professionals know as the injury triangle. That is, for clients insured with National Interstate. every one major catastrophic incident, there are 10 minor injuries, 30 “Insurance premiums are derived from expected losses.” Phillips minor property damage incidents and over 600 near-misses. Operators continued. “This program provides our customers with the best tools need to drive down the frequency of minor incidents and near misses, to help control their insurance costs while making transportation and National Interstate and SCLS believe the best way to do so is by safer for children.” having a Comprehensive Safety Plan (CSP). Another one of the company’s key safety initiatives is its accident “An effective CSP sets the stage for a culture of safety,” event recorder (AER) program, established in 2006. AER technoloNational Interstate Senior Vice President Terry Phillips said. “It gy is designed to monitor driver behaviors, identify unsafe driving begins with your company’s safety mission statement and man- habits, and allow coaching of those behaviors before they turn into agement’s commitment to safe practices above all. The CSP serious accidents. Since AERs record video and audio clips of drivshould also contain results of data analysis and hazards as they relate ing incidents, they can also be an excellent defense against baseless to each job, as well as major policies and procedures. Most impor- claims. “We are frequently asked if AERs actually help reduce accidents tantly, the CSP should state your company’s objectives for improving safety, and the mechanism which will be used to monitor and and lower costs, and we believe the answer is ‘yes,’” added Croushore. “After reviewing the driving behavior and incidents of 39 track the success of the plan. “We believe the CSP is the cornerstone for establishing a company’s companies over a six-month period using AER technology, compasafety culture, but it is up to everyone from the owner down to take nies were able to save upwards of 24 percent on their losses per accountability for safety and live this commitment every day. Our AER installed. So, for a company with a fleet of 50 vehicles, regional risk management consultants guide customers in developing that’s a claims cost savings of nearly $32,000 per year. And, looking at the accident frequency before and after installing AERs, those a CSP tailored to their specific needs.” same 39 companies in our study were able to reduce the number of incidents by nearly 10 percent in just a six-month period.” Limiting Risk Exposure Moving forward, National Interstate and SCLS plan to continue An organization can only be as successful as its employees, and this couldn’t be truer for passenger transportation companies who serve the enhancing their risk management programs and services. “We are differentiating ourselves with this consultative approach, public daily. As an effective way to limit exposure, National Interstate by analyzing where our customers’ losses are coming from,” Phillips and SCLS recommend a thorough evaluation of the hiring process. “It is absolutely essential to not only hire the most qualified added. “Our goal is to make the insurance purchase more than employees, but also to have a method to ensure they are in the just a financial transaction. We want to make it a way for operright jobs,” said Julie Croushore, National Interstate’s Director of ators to run the safest company possible.” Risk Management. “We recently partnered with an industry-leading Contact your insurance agent or company to provide a scientifically proven online applicant tracking Mike Bissler at 800-929-1500 x1349, system, combined with a behavior assessment that distinguishes safe drivers from risky drivers. 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Service Insurance Agency Working Together Through Good & Tough Times


ords of wisdom are sometimes hard to come by, especially during tough times. Those who provide passenger transportation, however, are seeking advice on insurance and other industry-related matters at a rapid pace. With three locations and 61 years of experience providing transportation insurance Service Insurance Agency representatives have the knowledge and dedication to help motorcoach operators survive and thrive in today's business climate. With a dedicated team of customer service representatives (CSRs) and producers, Service Insurance Agency provides the value-added benefits that are critical today. The agency, with its headquarters in Richmond, VA, and offices in Knoxville, TN, and Naples, FL, can provide a variety of insurance products for the transportation industry such as Auto Liability, Physical Damage, General Liability, Worker's Compensation, Garage and GarageKeeper's Legal Liability. The agency also provides additional help in such areas as driver selection, drug and alcohol testing, DOT compliance, and safety seminars. “We are one of the largest insurance agencies in the Southeast, providing transportation insurance solutions to our 650 motorcoach clients,” said Service Insurance Agency President Tim O'Bryan. “We have a dedicated staff of insurance professionals who are committed to the motorcoach industry. With over 150-plus years of collective transportation insurance experience we are able to provide our clients, as well as our potential clients, with valuable insight.” The producers include Service Insurance Agency President Tim O'Bryan, located in Richmond, VA.; Roger Gum, of Knoxville, TN.; and Gray Poehler of Naples, FL. “From an agency standpoint, we help our clients with various situations that come up in the operation of their business, whether it's insurance related or not. Our clients know they can call us with questions that most non-transportation agents may not be aware of,” Mr. O'Bryan said. He added that a non-transportation agent or agency may not understand the unique challenges facing the motorcoach operator today. “The insurance companies provide the insurance coverages required by our clients, but we as an agency provide the customer service that our clients need in order to operate in the current business environment. Whether we issue certificates of insurance to groups who wish to travel with our clients, help our clients with driver selection and retention, provide lienholders with proof that their interests are protected, or just act as a sounding board for general business questions, we strive to be a complete business partner with our clients.” According to Mr. O'Bryan, “The number of insurance carriers

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March/April 2013

that specialize in our industry is relatively small. Therefore, it's even more important than ever to deal with an agency that has a long standing relationship with all of these carriers. “One thing about the insurance industry is that it never stays the same. Pricing models change, natural disasters in this country and abroad affect the availability of the high limits that our clients must carry, the ever changing legal climate has a direct impact on this industry. Plus, when you consider the state and federal mandates imposed on our clients, now is the time to strengthen your relationship with your state officials and those in Washington, D.C. “As an agency that specializes in the motorcoach industry, we welcome the opportunity to work with our clients in all of these areas. Service Insurance Agency lives and breathes this industry. We serve on various state association boards to provide insight and help each member, whether or not the company is a client, stay informed. We are committed to strengthening our relationship with our clients, and the various state motorcoach associations to guarantee the stability and future of this industry that supports us,” states Mr. O'Bryan. “These are difficult times. It's important that we all work together. Communication is an essential part of the equation so please do not hesitate to call us and discuss your situation. Service Insurance Agency has been in this business since 1952, and we have guided our clients through a variety of business climates over the years. I am available to my clients 24 hours a day, 7 days a week. We need to be available because our clients work those same hours,” states Mr. O'Bryan.

Contact: Service Insurance Agency Tim O'Bryan, President 6850 Catawba Lane Richmond, VA 23226 1-800-444-0205 ext. 303 FAX 804-288-7925 CELL 804-914-6993 Roger Gum, Producer Knoxville, TN 865-546-9697 Gray Poehler, Producer 3770 Sawgrass Way, # 3431 Naples, FL 34112-1304 239-304-2815

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Lancer Insurance Customer Loyalty Shields Our Policyholders From Excessive Rate Hikes By Tim Delaney “We believe many bus insurers will have to adjust their pricing in the near future because the claim payments they are making are likely to outstrip the premiums they are collecting. And in the absence of investment returns to offset their underwriting losses, they will either have to raise their premiums significantly or withdraw from this specialty market.” While that quote led my column in last year’s Busline Magazine’s insurance focus issue, it’s just as, or even more relevant, when discussing the current state of bus and coach insurance pricing. I also mentioned in my 2012 column that, according to the insurance industry’s premier rating organization, the A.M. Best Company, the overall property casualty industry entered 2012 with a combined ratio of 107.5, meaning that when loss costs were added to operating expenses, the industry was losing 7.5 cents for every dollar it collected in premiums. That math cannot, and should not, be sustained, if the industry is to remain on solid financial footing. And while much of the industry’s 2011 losses were attributable to catastrophic natural disasters including earthquakes, tsunamis and tornados, the underlying factors contributing to negative combined ratios including soft pricing, continued well into 2012.

At Lancer, we like to say that our long-term customers have never experienced a so-called ‘hard market.’ They have been protected from double-digit premium spikes by prudently accepting risk, taking higher deductibles and insuring primarily to protect against the catastrophic claim from a serious accident that they could never handle on their own. Compounding the problem, the U.S. bus and motorcoach industry experienced one of its worst years for serious crashes ever in 2011 which, unfortunately, continued throughout 2012. And, if, January and February of 2013 are any indication, the rash of serious, headline-grabbing bus crashes could continue. Add to the spiking accident rate, the fact that many experienced drivers are retiring as 10,000 “baby boomers” turn 65 every day in the United States. The loss trends do not look positive. So, as losses increase, investment yields are negligible and reinsurers continue to get rattled by their losses, the primary insurers still operating in the bus insurance sector will have to increase rates in 2013. As always, the question is by how much? At Lancer, we like to say that our long-term customers have never experienced a so-called ‘hard market.’ They have been protected from double-digit premium spikes by prudently accepting risk, taking higher deductibles and insuring primarily to protect against the catastrophic claim from a serious accident that they could never handle on their own. But managing insurance pricing is only part of the equation when it comes to the role a committed bus insurer must play to help its policyholders prevent losses from occurring in the first place. When accidents do occur, a bus insurance specialty company must work Page 30


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tirelessly, and in close cooperation with its affected policyholder, to manage the claim and help control loss costs. Lancer has earned its reputation as the premier bus and motorcoach insurer in the United States, and one that renews 90 percent of its policyholders every year by closely analyzing its data, listening to customers and using that information to have its in-house safety professionals develop a wide array of free and exclusive products and services to help keep losses down and bus company profits up.

...prudent deductible use, proactive driver and management training, and experienced claim management by the most experienced claims team in the bus insurance industry can, and does, make a significant difference. This is what we call, “The Lancer Difference.” We strongly believe there is a very practical benefit that these driver training, loss prevention and claim management materials have on keeping any increased premium modest in comparison to other insurers that provide few, if any, “tools” to their policyholders to help reduce claim — and premium costs. The fact is that despite the significant negative impact caused by super-storm Sandy, Lancer’s combined ratio for 2012 will once again come in below the 100 percent “break even” point. This proves that prudent deductible use, proactive driver and management training, and experienced claim management by the most experienced claims team in the bus insurance industry can, and does, make a significant difference. This is what we call, “The Lancer Difference.” As the industry leader, we will continue to tackle the difficult subjects and, more importantly, offer solutions, as we have since we wrote our first bus policy in 1985. Whether it be destroying the myth that driver fatigue is a truckers’ problem by using our bus claims data to develop the industry’s first bus-specific video training package, “Fatigue: How To Combat The Silent Killer,” or encouraging operators to seriously review and test their crisis management plans with our critically acclaimed, “The First 24 Hours: How To Develop, Implement and Test a Serious Incident Response Plan,” we will continue to work hard every day to help our customers operate their businesses more safety, efficiently and profitably.

Bus insurance premiums cannot be looked at in isolation; they are directly related to the level of engagement you have with your insurer. Bus insurance premiums cannot be looked at in isolation; they are directly related to the level of engagement you have with your insurer. As the bus insurer market adjusts to the realities of several consecutive challenging years regarding losses, now more than ever you need to choose a bus insurer that has proven that it truly understands your business, and will work with you to smooth out any pricing adjustments in the months ahead.

For more information, call 800-782-8902 or visit

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AS A FAMILY-OWNED BUS COMPANY, our success has come from building and maintaining relationships, similar to Protective Insurance Company. Protective understands the importance of a strong client focus and building lasting partnerships. Birnie Bus is proud to partner with such an exemplary fleet insurance provider that consistently goes above and beyond for its customers. Tim Birnie, CEO, and Lauren Birnie Birnie Bus Service, Inc.

pr ot ec t i vein su r a n c e.c o m ( 800 ) 644- 5501



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PUBLIC TRANSPORTATION Protective Insurance Company, rated A+ (Superior) by A.M. Best, has been providing specialized insurance policies to the transportation industry since 1950. Our hands-on approach to insurance allows us to understand the needs of our customers and form long-standing partnerships. We have a strong safety culture, a tenured claims department and superior customer service standards. Here are just a few of the benefits Protective offers: ‡2XWVWDQGLQJFDVKIORZSD\PHQWRSWLRQV ‡6XSHULRUFODLPVVHUYLFH ‡$ELOLW\WRSDFNDJHDOOOLQHVRIFRYHUDJHLQFOXGLQJDXWR liability, general liability, physical damage and ZRUNHUV·FRPSHQVDWLRQ ‡'HGLFDWHGORVVSUHYHQWLRQWHDPWKDWVSHFLDOL]HVLQ the transportation industry



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Shriver Insurance Agency Simply The Best Safety, service and savings — these are three areas that we have helped our clients with over the past 50 years, and will continue to work on over the next 50. We are a family-owned and operated independent insurance agency located in Elmhurst, IL. Since 1963, we have served thousands of operators in public transportation. When it comes to safety, we can provide safety videos, loss control inspections and recommendations. Shriver provides unparalleled personal service to each account. This has been our No. 1 priority since the beginning. Your savings comes from our ability to write and negotiate with several of today's insurance carriers. Shriver Insurance Agency will shop the market for you to come up with the finest insurance program to fit your unique needs. We may not be the biggest, simply the best.

Safety, Service Savings

Contact: Charlie Shriver, Shriver Insurance Agency 340 W. Butterfield Road, Suite 2B, Elmhurst, IL 60126 Phone: 800-841-1217 • 630-833-0480 • Fax: 630-833-0876 Email: • Website:

Motorcoach | Charter Buses | School Buses | Limousines | Airport Buses

800-841-1217 Transit Buses | Sightseeing Buses | Shuttle Vans | Casino Buses | Line Runs Page 34


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TIB: Tough Transportation Problems Handled Every Day


IB Transportation Insurance Brokers is the largest agency in the country dedicated solely to the transportation industry. Headquartered in Glendale, CA, with offices in Minneapolis/St. Paul, Orlando, Baltimore, and New York, TIB serves more than 5,000 bus and limousine clients nationally. It’s committed to the transportation industry, and only that industry. All of its clients have commercial auto exposures with the vast majority being certificated carriers. At TIB, tough transportation insurance problems are handled every day. The company is staffed to provide clients with the finest service of any broker in the industry. TIB’s goal is to work together as a team to take care of clients. It offers high quality services, trouble-free relationships and rapid response to a customer’s needs through the strength of TIB’s national network. TIB’s specialization and commitment to the transportation industry ensures that by focusing only on this market-

place, it can devote the energy and resources necessary to be at the leading edge of the transportation insurance field. All clients have their own personal account executive. In addition, they are provided with an assistant account executive to handle their standard requests such as certificates, endorsements, filings, etc., and an accounting representative who knows their exact premium status. Clients always have total access to TIB’s corporate management team, who can provide assistance for a client’s risk management needs. The transportation industry has traditionally experienced problems securing programs which provide adequate coverage and competitive pricing. As brokers, TIB works for the clients, explaining the various plans and programs and helping them determine the insurance policies which best suit their needs. TIB is not captive to a single insurance company; therefore, it can offer options and alternatives, rather than providing a client with one —

and only one — insurance program. TIB is keenly aware of changes in the marketplace because the company is there, immersed in it everyday. Obviously, change is a part of the environment, and indeed, a dynamic force affecting all of us. TIB’s goal is to always be on the cutting edge — to discern the good from the potentially damaging; to keep the concerns and goals of its clients foremost in its actions and reactions to the times. All of TIB’s accounts are important to the company, no matter what their size, starting with the largest customers right down to individual owner/operators. The success of each and every one of these customers is an integral part of TIB’s success — this fact is always on the minds of TIB professionals as they serve the company’s client base. “KEEPING YOU IN MOTION IS OUR COMMITMENT — HAVING YOU AS ONE OF OUR CLIENTS IS OUR PLEASURE”

Keeping You in Motion

Transportation Insurance Brokers



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Travel Exchange: Continued From Page 24 reduce tire life, while increasing tread wear, fuel consumption and tire failures. This all ultimately creates passenger delays.” Presley also addressed the Patient Protection and Affordable Care Act, sometimes referred to as Obamacare, and how it could affect motorcoach companies in the near future. “I think this is something that operators are going to have to start paying close attention to,” Presley said. He added the start of the Patient Protection and Affordable Care Act could lead a certain number of bus/motorcoach drivers and other employees to gravitate toward larger operators and other employers that offer health coverage, and that smaller operators should be aware of an adverse selection of driver candidates. Also, a greater number of smaller companies may be compelled to offer health care coverage. Presley also noted that the U.S. Congress has directed the U.S. DOT to promote better coordination between public and private sector providers of passenger transportation. “We (motorcoach companies) have a tremendous opportunity now to work with transit authorities,” he noted. Lobbyist Becky Weber discussed the legislative accomplishments that have taken place within the past year for the benefit of the U.S. motor-

coach industry. She noted that MAP-21 was a major victory as it contained many provisions that will help the motorcoach industry in the near future. “This is the most important bill that affects your industry. Ken (Presley), our team and I worked and prepared for this bill for seven years,” Weber said. “It was a major victory in the area of competition. There were major threats, particularly on the (U.S.) Senate side, to Exhibitors showcased a wide variety of bus-related products. weaken or actually remove a law that had been in place for four years that pro- partial diesel fuel tax exemption were also suctects private operators from competition against cessful, Weber said. She added that work consubsidized transit operators. We were able to gain tinues to prepare for the next surface transa major victory in this area as well as enhance our portation bill. Weber also urged all UMA members to protection. “Deputy Administrator Bronrott mentioned attend the next UMA Capitol Hill Fly-In Day several safety provisions (of MAP-21). This held June 26. “We encourage everyone to come to was probably the portion of the bill that we (UMA representatives) spent the most time. We Washington, D.C., and advocate for the industry had to fend off a major effort in the Senate with your members of Congress. Lobbyists and where there were a lot of proposed provisions the (UMA) team can do a lot of good, but noththat we felt were harmful to the (motorcoach) ing replaces a voter appearing before his/her industry. We were pleased to be able to achieve elected member of Congress and making the case (for the motorcoach industry),” Weber said. “We a much more reasonable outlook.” Efforts to protect the motorcoach industry’s need solid grassroots support on specific issues.”

For more information Please Contact us at Phone - (574) 825-4880 Fax - (574) 825-1750 Parts & Service - (574) 825-1721 51165 Greenfield Pkwy, Middlebury, IN 46540 - Page 36


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One Show. Two Days. Infinite Possibilities. Now in its 18th year, BusCon continues to bring the bus industry together to share challenges, find solutions and improve performance. See over 60 of the latest buses and newest technology the industry has to offer in BusCon’s 115,000 square foot exhibit hall.



BusCon 2013 North America’s Biggest Bus Show September 10-11, 2013 I Navy Pier, Chicago BCS03-13buslneMag_FP.indd 1

MORE INFORMATION AT: (800) 576-8788 3/5/13 1:27 PM

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Personnel Filip Van Hool Appointed CEO At Van Hool nv The Board of Directors of Van Hool nv, an independent manufacturer of buses, coaches and industrial vehicles, has appointed Filip Van Hool as the company’s Chief Executive Officer. He is responsible for the overall activities of Van Hool. He will remain a member of the Board of Directors. He is the grandson Filip Van Hool of founder Bernard Van Hool and joined the company in 1989. He has degrees in Applied Economic Sciences and Business Engineering from Antwerp University and EHSAL Management School respectively. He has been a member of the executive-team since 1999 and was previously in charge of the overall operations of the Bus & Car Division. Since 2007, he has been a member of the Board of Directors of Van Hool nv and ABC Companies USA. Van Hool is a Belgian independent bus, coach and industrial vehicle manufacturer. Established in 1947, it is based in Koningshooikt (Belgium). Van Hool employs more than 4,000 people worldwide.

ABC Companies Names New Vice President Of Service Operations David Beagle has been named vice president of service operations for ABC Companies. Beagle began his career in the transportation industry in 1978 with Holland America Line of Seattle, WA. While there, Beagle held positions including director of operations and general manager — Gray Line of Seattle. From 2000 to 2009, David Beagle Beagle served as the vice president —Transportation Division, responsible for Holland America’s diversified service of motorcoaches, rail cars, U.S. Coast Guard certified vessels, and ground service operations from Florida to Alaska. In 2009, Beagle founded Beagle Consulting, offering consulting services to motorcoach operators, motorcoach manufacturers, and passenger rail tour operators. Beagle was instrumental in the planning and development of ABC’s service facility in Redwood City, CA. As vice president of service operations for ABC Companies, Beagle sets the overall direction for ABC’s nationwide network of service facilities. Beagle is also responsible for expand-

ing ABC’s service offerings for operators. Beagle holds a B.A. degree from Seattle Pacific University and an MBA from the University of Washington. For more information, contact ABC Companies at 800-222-2875 or visit Jean-Pierre Baracat Appointed New President Of Nova Bus Nova Bus has announced the appointment of Jean-Pierre Baracat as president of Nova Bus. He reports to Stefan Tilk, senior vice president, Volvo Bus and president, Americas. He succeeds Gilles Dion, who after nine years as head of Nova Bus, will now take on a consulting role as vice president and executive advisor, Partnership and Strategy for Volvo Jean-Pierre Baracat Bus Americas. Baracat joined Nova Bus in 1994, and had been vice president, business development since 2004. He holds a bachelor’s degree in mechanical engineering and is a member of the Quebec Order of Engineers (OIQ). Please visit for more information.

SAFE, STURDY & DURABLE Safety Step will meet all your transportation needs…

s Safety Steps full line of transportation steps are designed specifically for the transportation industry s Anti-tip design makes it impossible to tip over with normal use s Transportation models provide a 6”, 8”, 10” or 12” boost s The 10" and 12" steps have brackets for extra durability s Rugged all-aluminum welded construction s All models are lab tested to hold over 1,000 pounds, but weigh a mere 7 pounds s Non-slip angled rubber leg tips and gripper strips keep your passengers and your Safety Step securely in place s Durable powder coat finish available black, silver or safety yellow

To view all our transportation steps or to order online, visit our website: or call (888) 448-4237 Page 38


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Bus & Paratransit Conference & International Bus Roadeo May 3-8, 2013 JW Marriott Indianapolis  Indianapolis, IN O


EARN, NETWORK, AND DISCOVER industry trends and

solutions with bus and paratransit professionals from across North America. CONFERENCE HIGHLIGHTS OTechnical & Supervisory Training OProducts & Services Showcase OBus Display OTechnical Tours OInternational Bus Roadeo ONetworking Opportunities

Featured Speaker DARIO FR ANCHIT TI, four-time IZOD IndyCar Series Champion and three-time Indianapolis 500 Winner, speaks Photo Credit: Jim Haines

at Wednesday’s closing session.

Make plans to attend this premier event. REGISTER TODAY AT

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ACC Climate Control 22428 Elkhart East Blvd. Elkhart, IN 46514 USA 574-264-2190 FAX: 574-266-6744 E-mail: Web Site: Products: Manufacturer and distributor of automotive heating and air conditioning systems for buses, emergency vehicles, and other specialty vehicles. 12 American Cooling Technology, Inc. See Ad On Page 41 715 Willow Springs Lane

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York, PA 17406 USA 877-228-4247 FAX: 717-767-3658 E-mail: Web Site: Company Officers: James Schreiber, President; J.R. Lucas, Vice President; Dave Oberdorff, General Manager Products: American Cooling Technology, Inc. (A.C.T.) is a manufacturer of advanced bus air conditioning. Products include split type air conditioning systems, roof mount condensers, and roof mount air conditioning systems for all bus makes and sizes. It also offers replacement air conditioning parts for most brands including

March/April 2013

roof mount air conditioning systems. The company specializes in air conditioning specification preparation assistance, technical assistance, and training. 13 BITZER U.S., Inc. See Ad On Page 42 4080 Enterprise Way Flowery Branch, GA 30542 USA 770-503-9226 FAX: 770-503-9440 E-mail: Web Site: Company Officers: Matthew Lish and Norman Gillespie

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Products: BITZER provides bus/coach air conditioning compressors. BITZER’s product range covers all compressor technologies from reciprocating to scroll and screw compressors. BITZER bus air conditioning compressors are designed specifically to excell within the harsh environment of today’s engine compartments. BITZER’s bus air conditioning compressors offer superior capacity to cool coaches, school buses, transit buses, including larger articulated and double-decker buses. 13 Espar Heater Systems See Ad On Page 41 6099A Vipond Dr. Mississauga, ON L5T 2B2 CANADA 905-670-0960 FAX: 905-670-0728 E-mail: Web Site: Products: Espar is committed to the environment and helping customers achieve a higher quality of life. Espar’s air and coolant heaters will reduce idle time, which means extra savings for customers while traveling in comfort. 10 Mobile Climate Control 3189 Farmtrail Road York, PA 17406 USA 800-673-2431 FAX: 717-764-0401 Web Site: Products: Mobile Climate Control designs,

manufactures, installs and services a complete system solution for buses: by providing maximum heating, ventilating, air conditioning and windshield defrosting/defogging for both conventional and hybrid vehicles. 12 ProAir, LLC See Ad On Page 42 28731 County Road 6 Elkhart, IN 46514 USA 574-264-5494 FAX: 574-264-2194 E-mail: Web Site: Products: Manufacturer of air conditioning, heating and defrost systems for all types of buses and shuttle vehicles. Specializes in climate control systems for driver and passenger areas and also stocks a complete line of related parts. 11 Proheat 3831 No. 6 Road Richmond, BC V6V 1P6 CANADA 604-270-6899 FAX: 604-270-7172 E-mail: Web Site: Products: Diesel fired auxiliary heavy-duty coolant and heaters. 13 Rifled Air Conditioning, Inc. 2810 Earlham Place High Point, NC 27263 USA 336-434-1000

FAX: 336-861-4646 Web Site: Products: Manufacturer and installer of climate control systems specifically designed to meet the demands of the medium duty bus market. Specializing in school bus and shuttle bus markets. 12 SMI-Pretoria 1975 Joe B. Jackson Pkwy. Murfreesboro, TN 37127 USA 615-867-8515 FAX: 615-867-8790 Web Site: Products: Pretoria ducting systems are designed for all of the major air conditioning manufacturers’ units. Pretoria’s duct systems are engineered for optimum air delivery with the manufacturers’ various options including side mount, rear mount and roof mount units. The insulatory aluminium composite panels used as ducting adds in reducing condensation, and eliminates vibration/drumming and air noise in the ductwork. 12 Sutrak Corporation See Ad On Page 40 6897 East 49th Avenue Commerce City, CO 80022 USA 303-287-2700 FAX: 303-286-1005 Web Site: Products: ISO 9001 certified. Heating, ventilating and air conditioning systems for light rail vehicles, people movers and buses, including school buses. 10

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Thermo King Corporation 314 West 90th Street, Minneapolis, MN 55420 USA 952-887-2200 Web Site: Company Offiers: Ray Pittard, President of Thermo King North America; Martin Duffy, Vice President, sales and market development North America for Thermo King; and Neil Tamppari, Director, bus heating, ventilation and air conditioning, (HVAC), for Thermo King North America. Products: Thermo King offers a complete line of HVAC solutions for transit, coach, shuttle and school bus. Thermo King offers: the SLR Series, a one-piece rooftop HVAC unit for shuttle and paratransit vehicles. It features the COMFORTEK™ air distribution system that provides better temperature control, faster recovery and a balanced refrigeration cycle; a complete line of energy efficient, all-electric HVAC systems for hybrid, battery, fuel cell and trolley buses; and an all-electric HVAC system for conventional diesel or compressed natural gas-powered buses featuring integrated electric compressors and is independently operated and powered by a power electronics module. 13 Trans/Air Manufacturing 480 East Locust St. Dallastown, PA 17342 USA 800-673-2446 ext. 233 FAX: 717-244-7088 Web Site: Products: Trans/Air Manufacturing is an ISO 9001 registered firm, manufacturing a full line of climate control systems for the school, commercial, and electric/hybrid vehicle markets. Units, parts, service, training, warranty, and new or aftermarket installations are available through factory-owned operations or a network of distributors throughout North America. 12

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Polk Transit Authority: Continued From Page 17 all in an effort to better inform its customers. “We need to utilize social media more in the future. This is a challenge across the industry. You see transit agencies that have Facebook and Twitter accounts, but they only update them every two to three months,” Phillips said. Good Employees Provide A Solid Future


here are approximately 255 employees who work within the Polk Transit Authority system. Bus operators and mechanics are members of the Transport Workers Union Of America Local 525, while all other workers are non-union employees. Despite whatever job title an employee may possess, Phillips said having a strong communications dialogue in place is vital at Polk Transit. “We use a methodology called ‘waterfall communication.’ We believe that managers are communicated ‘through,’ not ‘to.’ So, with the exception of human resources information, everything we do is communicated to every single employee. When a manager is told something, the expectation is that he/she is to take that message, add value to the message, and then pass it along to subordinates,” Phillips said. “Employees (at Polk Transit) regularly receive 30 minutes of one-on-one time with their supervisors to talk about their development. This happens every single week, except for drivers who, because of their operational schedule, meet with supervisors on a monthly basis. There are no exceptions. If an employee is on vacation, this is done over the phone. “There is also a supervisor’s superintendent meeting that takes place every other week. Anyone who supervises an employee must be at this meeting to discuss supervisory issues. An administrative assistant takes meeting notes, which, unedited, are stapled to every employee’s paycheck. This allows all of our employees to know everything that is going on. A lot of what our employees learn (from these notes) may be irrelevant to what they currently do, but a year or so down the road, when something happens, it may make more sense to that employee after earlier reading those meeting notes.” Phillips said that by being so transparent, everyone at Polk Transit is able to stay on the same page concerning what’s happening within the entire transit system. “Diligence” is a good word to describe what takes place at Polk Transit when it comes to hiring the right employees. For instance, those people interested in becoming a driver for the transit system do not need to have past driving experience, but they do need to demonstrate the ability to work well with other people. “It’s important for us to hire the right person and then teach the necessary skills. We have CDL

trainers and certifiers on our staff to teach those successful candidates who are customer-service centered,” Phillips said. “We want the right person in the driver’s seat. Our hiring process is started by a local workforce board, which is able to screen candidates and send to us the best of the best. “I like to meet the applicants who make it past the workforce board and tell them, ‘Congratulations on making it to the interview. You have actually made it already through two screenings.’” As for the future of public transportation as a whole in Polk County, Phillips said there remains a need to reach more choice riders, such as through Polk Transit’s Universal Access program,

which has been met with success with local colleges and a major employer. “It’s all about changing the definition of what a bus rider is in Polk County,” he noted. “We are not Chicago, New York or Los Angeles with their pressures of urban development and parking. What we need to be is more relevant in people’s lives. This remains our major challenge going forward.” Contact: Citrus Connection/Polk Transit, 1212 George Jenkins Blvd., Lakeland, FL 33815. Phone: 863-688-RIDE (7433). Websites: and

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nance operations with a large selection of heavy-duty premium workshop equipment. Visit WirelessMobileColumnLift.htm for more information about MAHA USA’s American-made mobile column lifts.

MAHA USA Has Record Breaking Year

Vigor Fabric From Holdsworth

MAHA spokespeople say 2012 was a record breaking year for the company with the highest revenue in the company’s history. Currently, MAHA USA is manufacturing over 200 mobile column lifts a month from its 90,000-squarefoot production facility in Pinckard, AL. MAHA USA says it has increased its manufacturing capacity and is now producing hydraulic 2-post automotive lifts for the entire MAHA Group. It says the company has been fortunate enough to continue growth and gain employees. MAHA USA also provides vehicle mainte-

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Holdsworth Fabrics spokespeople say it used this year’s UMA Motorcoach Expo to present a totally “re-invigorated” offering based on its best-selling Vigor wool moquette seating quality. Called the Vigor-Elements Collection, the new line comprises 125 different design and color permutations, taking elements from wide ranging design influences to create versatile interior schemes for modern vehicles. The fabric is made from 85 percent wool, 15 percent nylon with a interwoven cotton backing. With origins going back over half a century, the Vigor collection was Holdsworth’s first moquette fabric woven using a face to face construction, producing two rolls of pile fabric simultaneously. Since then the fabric has evolved in both design and color, to include traditional heritage patterns, classic center panel

March/April 2013

stripes and the celebrated all-over grafitti style. The Elements Collection is a new generation of designs in five color themes — grays, blues, reds, greens and browns — with tonal shades and modern bright highlights. Inspiration is taken from current trend areas which encompass architectural details, mathematical and geometric patterns, as well as natural and organic influences. Holdsworth is presenting the new line along with the company’s “Did You Know?” campaign which seeks to educate consumers in a light-hearted way about fabric construction and composition, technological capability and sustainability. Headquartered in the United Kingdom, the North American arm is based in Indianapolis, IN. Visit

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Glaval Bus

Glaval Bus

Glaval Legacy Glaval Titan II LF Whether it’s a wheelchair passenger, business traveler or an elderly rider, the Titan II LF completely eliminates the need for steps to enter or exit the vehicle. There is also no longer a need for the traditional wheelchair lift. The Titan II LF is offered with either a Braun or Ricon bifold power ramp. This new low floor kneeling bus utilizes the rugged Chevy G4500 Gas chassis platform along with a heavy-duty “Purpose-Built” floor structure designed and produced by Spartan Chassis. One of the most impressive features of the Titan II LF is the 4corner, self-leveling air-spring suspension with kneeling capability. With the touch of one switch, the complete unit will kneel to achieve a 1:6 ramp slope on gas models (diesel models have 1:5.3 ramp slope angle), which exceeds ADA’s current minimum, at the same time providing a level floor surface for all wheelchair positions. The Titan II LF offers true random access for up to 5 wheelchair positions, or can seat up to 21 ambulatory passengers. With Glaval’s solid reputation for building a quality product, the Titan II LF is sure to help make life easier. Glaval Bus 914 CR #1 North Elkhart, IN 46514 800-445-2825 Model......................................................................................Glaval Titan II LF Seating Capacity....................................................................................21 Max Length.......................................................................................24’, 26’ and 28’ Width ...............................................................................................................96” Height....................................................114” (includes rooftop air system) Engine ...........................................................6.0L Gas, 6.6L Diesel and CNG Transmission...................................................................6-Speed Automatic Chassis ..................................................................................Chevrolet G4500 Air Conditioning.................................................Carrier/Mcc, ACC and ACT Wheelchair Option.................................................Accommodates up to 5 Steering..............................................................................................Tilt Wheel Suspension .....................................................................4 Corner Air Spring

The Legacy is built on the heavy-duty Freightliner S2C chassis and powered by the proven Cummins 6.7L ISB diesel engine and Allison transmission. Built with rear air-ride suspension, the Legacy is sure to impress with stylish beauty, outstanding ride quality and rugged durability. Whether looking for first-class transportation or even public shuttle service, the Legacy is the answer. The Legacy can seat up to 45 passengers and is available with a wide variety of ADA-compliant paratransit options. Also available with rear luggage, overhead and under floor storage, the Legacy has the versatility to fit all transportation needs. Just newly launched is a new 102-inch wide version of the Legacy that is sure to be a hit in the tour and charter market, and also excellent for specialty vehicles such as a prison bus, limo, and a host of other markets. Glaval had a record year in 2012 in the larger cut-a-way segment. Glaval has one of the largest product offerings in its segment with 11 models ranging from 20 to 43 feet and offers a 5 year, 100,000 mile warranty. With over 3,000 options, Glaval can fill almost every need. Call to find out more at 1-800-445-2825 and let an experienced sales team answer any questions. Glaval is a division of Forest River, Inc., and is a wholly owned subsidiary of Berkshire Hathaway. Glaval Bus 914 CR #1 North Elkhart, IN 46514 800-445-2825 Model...........................................................................................Glaval Legacy Seating Capacity...................................................................................45 Max Length...............................................................................32’, 35’, 37’ and 40’ Width..............................................................................................96” and 102” Height ............................................................................................................129” Engine ............................................................................Cummins 6.7L Diesel Transmission ..............................Allison 2200 PTS w/Park Pawl 5-Speed Chassis....................................................................................Freightliner S2C Air Conditioning .............................Carrier/Mcc, ACC, Trans Air and ACT Wheelchair Option................................................Accommodates up to 14 Steering.....................................................................................Tilt/Telescopic Suspension .......................................................Front Spring, Rear Air Ride

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Turtle Top

Turtle Top

Odyssey XLT

Odyssey XL

The Odyssey XLT shuttle bus and motorcoach series of buses that provide up to 47 passenger capacity are available on the Freightliner FM2 chassis. Bus road stability, passenger comfort, dependability, quality and safety are important features for owners of an Odyssey XLT. More passenger capacity for church buses, college buses, city and county transportation authorities, assisted living buses, cross-country touring companies, excursion companies and many more transportation customers can be found selecting the Odyssey XLT.

The Odyssey XL shuttle bus provides up to 30 passenger capacity and is available on the Ford F550 and Freightliner FM2 26K. Road stability, passenger comfort, dependability, quality and safety are main features standard in the Odyssey XL. This series fits the needs for church buses, college buses, transportation authorities, assisted living facilities, plus many more bus applications, and is available with wheelchair lifts.

Turtle Top 67819 State Road 15 New Paris, IN 46553 800-296-2105 Fax: 574-831-4349 Email:

ODYSSEY XLT FEATURES • Aerodynamic automotive styling • Clear view windows, contoured, curved, tinted • Up to 47 passenger capacity - CDL required • Wide interior with double row luxury seating • Flexible floor plans including wheel chair capability • Meets and exceeds FMVSS regulations • Qualifies for Buy America • Steel roll cage with full perimeter steel floor • Body and air conditioning warranty second to none

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March/April 2013

Turtle Top 67819 State Road 15 New Paris, IN 46553 800-296-2105 Fax: 574-831-4349 Email:

ODYSSEY XL FEATURES • Aerodynamic automotive styling • Clear view windows • Up to 31 passenger capacity on the Ford F550 - CDL required • Up to 41 passenger capacity on the Freightliner FM2 26K - CDL required • Wide interior with double row luxury seating • Flexible floor plans including wheel chair capability • Meets and exceeds FMVSS regulations • Qualifies for buy America and is Altoona tested • Steel roll cage with full perimeter steel floor • Body and air conditioning warranty second to none

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Turtle Top

Turtle Top

Odyssey Van Terra & Terra Transport The Van Terra and Terra Transport shuttle buses were developed to replace the standard 15-passenger van. All types of passengers, including senior living agencies, find it easy to enter and exit with ample headroom and aisle passage. The Van Terra and Terra Transport maneuver like a van but have the stability of a dual rear wheel bus. Extended rear wheel stance (with a full roll cage, styling and quality construction) makes this the most affordable and practical choice for safe dependable transportation, according to the company. Turtle Top 67819 State Road 15 New Paris, IN 46553 800-296-2105 Fax: 574-831-4349 Email:

VAN TERRA & TERRA TRANSPORT FEATURES • 15 - 18 passenger alternative * • Low, wide enclosed entrance • Wide aisle with interior headroom • Wide wheelbase stance for road stability • Flexible floor plans, including wheelchair capability • Meets and exceeds FMVSS regulations • Altoona tested • Steel roll cage with school bus roll-over crush test • CDL license not require in most states ** • The most storage in its class * Some floorplans include wheelchair/luggage areas that reduce the number of seats. 18 seats is the maximum possible occupancy in this class. ** 15 and under do not require CDL in most states. 16 passenger and above do require CDL

The Odyssey shuttle bus family of buses provides passenger capacities up to 23 on Chevrolet and Ford chassis. The Odyssey shuttle bus with Innovation, Styling and Quality is the bus of choice for church buses, day care buses, airport shuttle buses, assisted living buses, college buses including sport team transportation buses. Turtle Top 67819 State Road 15 New Paris, IN 46553 800-296-2105 Fax: 574-831-4349 Email:

ODYSSEY FEATURES • Aerodynamic automotive styling • Clear view windows • Up to 23 passenger capacity - CDL required • Low wide enclosed entrance • Flexible floor plans including wheelchair capability • Meets and exceeds FMVSS regulations • Qualifies for buy America and is Altoona tested • Steel roll cage with full perimeter steel floor • Body and air conditioning warranty second to none

March/April 2013


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ARBOC Specialty Vehicles

ARBOC Specialty Vehicles

Spirit Of Freedom

Spirit Of Mobility

The Spirit of Freedom utilizes only General Motors standard suspension to create a low-floor, ADA compliant bus capable of 1:6 ramp angle; all with an ultra-low price point. The spacious 41-inch entry opening and low step height make this an ideal bus for airport, hotel, and resort shuttles, as well as transit agencies. Utilizing the GM suspension has the added benefit of driving down maintenance costs over the whole life cycle. The Spirit of Freedom is aggressively entering new markets for today and beyond.

The ARBOC Spirit of Mobility is built on a conventional GM cutaway with all passengers entering through the same 39-inch wide door opening. The interior offers theater seating for better viewing for all riders. The Spirit of Mobility low-floor bus offers a full air-ride suspension with a beneficial kneeling feature allowing for an entrance of less than 5-inches from the curb without deploying the ramp. ARBOC SV continues to improve products by utilizing the feedback of ARBOC suppliers, dealers, and customers. Improvements to the Spirit of Mobility include a quieter, smoother operating kneeling feature, improved loading and un-loading options, and a simplified air suspension maintenance system. ARBOC SV is dedicated to resolving, improving, and supporting the future of lowfloor vehicles today.

ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-4880 • Fax: 574-825-1750 Website:

ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-4880 • Fax: 574-825-1750 Website:

Model....................................................................................Spirit of Freedom Seating Capacity..................................................................................12 to 23 Length.....................................................................................21’, 24’, 27’ & 28’ Width ...............................................................................................................96” Height .............................................................................................................112” Engine.............................6.0L Vortec V8, Optional 6.6L Duramax Diesel Transmission...................................................................6-Speed Automatic Chassis..................................................................................................GM 4500 Air Conditioning..............................................Passenger A/C up to 80btu Wheelchair Lift Option ...................................Low Floor Ramp Entrance, Up to 6 Positions Steering..............................................................................................GM Power Suspension...................................................................................OEM Springs

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Model .....................................................................................Spirit of Mobility Seating Capacity..................................................................................12 to 23 Length.....................................................................................21’, 23’, 26’ & 28’ Width ...............................................................................................................96” Height .............................................................................................................110” Engine.............................6.0L Vortec V8, Optional 6.6L Duramax Diesel Transmission...................................................................6-Speed Automatic Chassis..................................................................................................GM 4500 Air Conditioning..............................................Passenger A/C up to 80btu Wheelchair Lift Option ...................................Low Floor Ramp Entrance, Up to 6 Positions Steering..............................................................................................GM Power Suspension...................................................................................OEM Springs

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Starcraft Bus

Prevost Debuts New Corporate Video Prevost has unveiled its new Corporate Video, a nine minute presentation which tells the story of the Prevost brand, from its founding by Eugene Prevost in Sainte-Claire, Quebec, to its leadership today as a premium motorcoach manufacturer. The video includes archival footage and images from the early years of the company, the 1920s, 30s and 40s. The presentation also highlights Prevost innovations throughout the years. Included is a section about the formation of the conversion coach business. The company says the video production highlights the longstanding Prevost commitment to quality and continuous improvement, throughout all areas of the company, from design to manufacturing, and all the way through to customer support. The video can be accessed from the Prevost YouTube Channel at

Starlite, Starquest, Allstar, Ultra Star, XLT, Xpress Due to strong product engineering, styling and purchasing power, Starcraft Bus has been the nation’s largest Ford Shuttle Bus pool account manufacturer for the past five years, according to Starcraft. These vehicles are produced in an ultra-modern facility and are backed by the financial resources of Berkshire Hathaway. Starcraft Bus features include a strong steel jig welded frame to provide a solid foundation; a wide variety of exterior materials including aluminum, fiberglass or composite; and many standard items such as LED stop/tail/turn lights, 36-inch electric entry door, street side exhaust, custom manufactured electronic circuit boards and computer tested wire harnesses. Starcraft exterior widths range from 84-inches to 102-inches, and lengths from just over 20-feet to 40-feet. The chassis range is from 11,500 through 26,000 GVWR. Starcraft Bus • 2367 Century Dr., Goshen, IN 46528 574-642-3112 • Fax: 574-642-3301 Email: •

Model .........................Starlite, Starquest, Allstar, Ultra Star, XLT, Xpress Seating Capacity.......................................................................................8 - 24 Length.......................................................................................................21’ - 27’ Width ....................................................................................84”, 88”, 96”, 102” Height...................................................................................................114” - 122” Wheelbase.........................................................................................138” - 233” Overhang (front/rear) .................Varies by WB & Model Consult Dealer Inside Height (min./max.) ...................71” through 83” Varies by Model Turning Radius ...........................Varies by WB & Chassis Consult Dealer Tire Size ................................................................................Varies by Chassis Engine....................................................................................Varies by Chassis Transmission.................................................................................Chassis OEM Brakes .............................................................................................Chassis OEM Fuel Tank Capacity.............................................................Varies by Chassis Chassis..................................Ford E350-E450, GM 3500-4500, Ford F650 Air Conditioning .............................................................Trans/Air or Carrier Baggage Capacity .................................................................Consult Factory Wheelchair Lift Option ..........................................................Braun or Ricon Steering.............................................................................................Power OEM Suspension...........................................................................OEM or Mor/Ryde

Prevost Delivers H3-45 Motorcoach To DC Trails Inc. Prevost recently delivered a H3-45 motorcoach to DC Trails Inc., in Lorton,VA. The coach was equipped with a wheel chair lift and 2+1 luxury Brazil leather seating.

DC Trails Inc. is a Washington, D.C. charter tour bus company, serving Washington, D.C., Maryland, and Virginia for tours and the entire continental United States and Canada for charter. Visit for more information.

Hadley Introduces Quad Control For Coach And Bus Mirrors Company spokespeople say the Hadley Quad Control for mirrors is Hadley’s first switch to allow full control of four (4) panes of glass, including heat function, all in one controller. Hadley unveiled the Quad Controller earlier this year to the motorcoach industry, along with its new Dual Control switch, in a functional display at the company’s UMA booth to demonstrate features and ease of use. Both the Hadley Quad and Hadley Dual Control units are fully electronic rather than electronic and mechanical. The company says the elimination of a joystick and moving mechanical parts provides for a more durable, reliable switch and creates a streamlined look in an ergonomic control pad. The new controls are dual voltage capable to accommodate 12v or 24v installation. This capability allows operators to include the Dual or Quad controller on any bus without concern of electronic compatibility. Hadley also offers the ability to include the mirror control as part of the customization with proprietary labeling. Visit for more information. March/April 2013


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Customer-Focused Introductions Highlight Prevost’s UMA Prevost officials say the company enjoyed a successful UMA Expo 2013 with several product introductions and announcements. The main Prevost UMA booth showcased a new 2013 H3-45 Motorcoach featuring PRIME, prevost’s new energy management system, and a new 2013 Volvo 9700, highlighted by several new interior upgrades. PRIME Energy Management System Prevost says The PRIME energy management system reduces fuel consumption by using the engine downtime (braking, deceleration and other negative torque situations) to charge the batteries and compress air. PRIME focuses on eliminating parasitic loads on the engine by intelligent management of the alternators and air compressor duty cycle. Instead of constantly charging, the alternator uses engine negative torque (braking, deceleration) to generate “Free” electricity. Depending on the air requirement, PRIME will also trigger the production of compressed air on negative torque. PRIME utilizes readily available, maintenance-free Absorbed Glass Mat (AGM) batteries and a Vanner 80 series battery equalizer. Volvo 9700 Upgrades The 2013 Volvo 9700 features new interior fabrics for the passenger seats, side walls, roof liner, and driver’s seat. Volvo says passengers

During the show, Prevost VP/New Coach Sales Robert Goodnight awarded the Prevost Sales Leader Awards to Ward Hicken and Serge Gonthier. These awards are given each year to the leading Regional Sales Managers from the Prevost team. Pictured from left are Ward Hicken, Robert Goodnight and Serge Gonthier.

also benefit from the new 15-inch monitors. Optional aluminum overhead storage doors can give the interior of the 9700 a sleek look. Several dashboard buttons have been re-located and reconfigured to give easier access and better communication to drivers. A new integrated driver’s microphone, which is built into the driver’s seat, avoids damage and has Bluetooth capability. The I-Shift transmission control is now located on a shifter pad on the left side of the

Think 302 Protects Protects Think FMVSS FMVSS 302 Passengers and Equipment? Equipment? Passengers and

F.R. Cushioning (meets FMVSS 302)

Both seats above were subjected to BS 5852 Source 2 Ignition.

SAFGUARD™ XL Fire-Resistant Cushioning… • Complies with advanced F.T.A. fire safety criteria. • Minimize risk and liability related to vehicle fire safety. • O.E.M. and maintenance seat retrofit applications.

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March/April 2013

drivers area, giving driver’s a familiar transmission interface. A new linoleum luggage bay floor is sturdy and long-lasting. The front end of the vehicle now has a stone chip protection. This protection has been tested in harsh winter environments. This protection is also located behind each wheel. Maintenance And Demonstration Booth Prevost also had a booth set up in the Maintenance aisle of the Expo, staffed by Prevost regional service managers and service training manager. The booth displayed Prevost training tools such as free Prevost webinars, which are recorded for future 24/7 access. Webinars: The booth also introduced the new Prevost Tools app. Prevost Tools puts access to many Prevost Service tools all in one application. From any mobile device such as Apple iOS or Android phones and tablets, the user can link to wiring diagrams, pneumatic diagrams, technical manuals, driver’s guides and service bulletins for any Prevost or Volvo motorcoach. The app also provides links to Prevost online warranty services, Prevost Liaison telematics system, and online parts ordering. Visit for more information.

AMSOIL Sythetic Lubricants Offers Cost Analysis

CR SAFGUARD™ XL Fire-Resistant Cushioning

Call for specifications. Easily added to seating requirements within vehicle bid packages.

During UMA, Prevost held a drawing for a new iPad. The winner was Jim Murphy of Saddle River Tours, pictured left, with Michael Power, Prevost director of marketing.

Telephone: 800-234-2734 Fax: 724-537-9003 e-mail:

Company spokespeople say Amsoil Synthetic Lubricants provide better protection, better fuel economy, less maintenance and longer life resulting in lower costs. With costs of new vehicles and rising fuel and maintenance prices, the company says it is imperative to reduce operating costs. They invite consumers to request a cost analysis. Call 800-370-2986 or visit

0313Busline.FINAL_Layout 1 3/12/13 1:20 PM Page 51

National Interstate Affinity Program With Trailways Members National Interstate Insurance Company announced that it has entered into a preferred partnership with Trailways Transportation System, Inc. (Trailways) to provide its members with enhanced risk management and claims services. The agreement, according to National Interstate, which was effective January 1, 2013, is designed to deliver a superior level of service to Trailways' members who purchase their insurance through National Interstate.

The company says program benefits, provided by both National Interstate and its affiliate, Safety, Claims and Litigation Services, LLC, include access to a variety of risk management tools and resources including an exclusive online customer website, and accident event recorder technology. They will also enjoy specialized claims management services including accelerated communication, subrogation assistance, and person-

Clemson Area Transit, a Nova Bus partner, has put the first articulated bus in South Carolina into service. “We double the capacity and only use one bus to accomplish as much transportation,� CAT General Manager Al Babinicz said. “The ‘bendy bus’ technology eventually could help solve transportation problems throughout South Carolina.� CAT says it dubbed its LFS Artic the “bendy

bus� because of its large center aisle. It is also equipped with Nova’s electric engine cooling system. Center articulation allows the bus to corner tightly and handle city streets easily. Similar LFS Artic buses are currently in operation in large urban centers including New York City and Montreal. CAT plans to use its LFS Artic primarily to transport Clemson University students, faculty and staff to and from campus. As part of its plan for older buses, CAT expects to retire a total of eight buses, of which several will be replaced by articulated buses. CAT also owns five 40-foot Nova LFS Smart Buses, purchased in 2012. Nova Bus is a provider of sustainable transit solutions in North America, including hybrid buses, high-capacity vehicles and integrated intelligent transportation systems. Nova Bus is part of the Volvo Bus Corporation. Visit for more information.

alized file reviews. Michelle Silvestro, assistant vice president and national commercial marketing manager for National Interstate said, “The entire National Interstate team is committed to providing the expertise, risk management services and valued-added resources to assist Trailways' members in promoting a culture of safety in

their organizations. We also take great pride in delivering exceptional claims management. Our goal is to act as an advocate to help reduce the cost of customer claims as well as communicate, listen and respond quickly.� For more information contact Michelle Silvestro at 800-929-1500, send email to

Nova Bus Puts Into Service First Articulated Bus In South Carolina

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March/April 2013


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80th Anniversary Slogan:

“MCI-Reliability Driven™” Motor Coach Industries participated in the 2013 UMA EXPO/Travel Exchange with a celebration of its new design for the J4500; the addition of the Setra brand; and new parts and service initiatives that it featured during the 2013 Orlando, FL, show. MCI officially noted its 80th anniversary with a champagne toast during the event and used its booth to showcase advances on the redesigned 2013 J4500 coach, displaying Academy Bus’ newest J4500. For the first time, MCI, as the exclusive distributor of Setra coaches and parts in the United States and Canada, displayed a Setra S 417 TC owned by Compass Transportation, featuring a high-end, customdesigned 27-passenger interior. MCI’s booth also included “knowledge bars,” where MCI representatives, including engineers and technical experts, explained how a commitment to be Reliability Driven in coaches, parts and service can benefit operators. MCI also showcased pre-owned coaches — two MCI J4500s and one Setra — to the UMA show floor that were available for sale. MCI used a booth in the EXPO’s Maintenance Shop area to show operators MCI Service Centers’ expanded offerings, such as Setra warranty service, repairs and special maintenance offers. Several MCI technical experts were available to address operator inquiries. “Even as we mark our 80th year, MCI continues to evolve with better looking, more reliable models, featuring advanced safety technologies and new interior designs and amenities that are attracting a new generation of riders,” MCI Vice President of Sales and Marketing Private Sector Patricia Ziska said. “We’re honored by how well our customers have embraced the new J4500 and Setra models now under MCI.”

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Page 52 Independent AMSOIL Dealer


March/April 2013

WEH® offers a wide range of NGV1 compatible products for safe and easy CNG vehicle refueling:

» Fueling Nozzles » Receptacles » Breakaways

» Check Valves » Filters » Hoses

WEH Technologies Inc. Call us: 832 331 00 21


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PeoPle Prevost’s Jay Snead Awarded Tennessee Motorcoach Association’s Service Provider Of The Year Prevost Regional Sales Manager Jay Snead has been selected as the recipient of the Tennessee Motorcoach Association’s Service Provider Of The Year Award.

Jay Snead, right, receives the Tennessee Motorcoach Association’s Service Provider Of The Year Award from Alan Wise, president of the association.

Each year the Tennessee Motorcoach Association awards a service provider that is helpful and supportive to the motorcoach operators of Tennessee. Recipients are first

nominated by individuals and then voted on by the board. Snead has been with Prevost since 2010 and is the regional sales manager for West Virginia, Tennessee, North Carolina, and Virginia. This year he is also serving as the service provider representative on the Tennessee Motorcoach Association Board of Directors. Visit for more information. Aesys Names Oliver Wels As Sales & Marketing Director Worldwide Operations Aesys has announced the appointment of Oliver Wels as the sales & marketing director for worldwide operations. He is responsible for accelerating the company’s growth and reports directly to Aesys Founder and CEO Marcello Biava. Wels joins Aesys after seven years at DRI and later Luminator Technology Group, most recently as the vice president of global sales and marketing. From 2005 to 2012, he managed the growth of international revenue from less than 20 million to over 150 million USD. Prior to DRI, Wels held key positions in sales, marketing and distribution at Carrier Sütrak, a wholly owned division of Carrier Corporation/United Technologies.

Wels holds an MBA degree in general management from Sankt Gallen University in Switzerland with additional undergraduate studies in business administration. Aesys offers communication systems and display technologies, serving the traffic, transit, industrial, and municipal markets. All critical

Pictured left is Aesys Founder/CEO Marcello Biava with Oliver Wels.

design and production functions are performed at its headquarters in Bergamo, Italy, or in one of its additional facilities located in Brazil, Germany, India, Spain, and the United States. The company was founded in 1977. Visit for more information.

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TriMark Corporation 500 Bailey Avenue New Hampton, IA 50659 800-447-0343 ~ Fax: 641-394-2392

March/April 2013


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D.W. Ferguson/Western Experts Insurance Keeps Sustainability In The Forefront With Move To LEED Standard Facility Transportation insurance providers D.W. Ferguson & Associates Inc. and Western Experts in Transportation moved into a new facility on Nov.

Public Transportation Insurance

19, 2012, in Kingston, WA. Known as The Tanner Building, named for the owner’s grandson Tanner Perkins, age 9, construction of the facility was built to LEED Gold Standards, with sustainability in mind for such materials as concrete, steel and the frame.

We at Western Experts in Transportation have specialized in transportation insurance since 1972. Over the years we have become recognized as on of the leading transportation insurance specialists.

Western Experts in Transportation Public Auto Specialists 800-843-2430 Contact Amy Perkins for more info.

The building has a large array of solar panels covering the entire roof, and building planners hope to generate enough electricity to provide power for the entire building, and have power left over to sell back to the PSE, the local power company. In addition, the building has double-insulation and double-pane windows to reduce heat loss. There is also an onsite water collection system through a series of rain gardens that collects and filters all rain water. The heating system includes two highly efficient heat pumps to reduce the cost of heat. D.W. Ferguson & Associates is a specialty insurance agency focusing on public transportation in the western states of Washington, Oregon, California, Montana and Idaho. Western Experts in Transportation is a managing general agent for the Zurich Insurance company, specializing in public transportation in all states. Call 1-800-843-2430 for more information.

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March/April 2013

ABC Companies And Soderholm Sales & Leasing Renew Dealership Agreement ABC Companies has announced the continuation of its dealer partnership with Soderholm Sales & Leasing, Inc. to sell and distribute Van Hool and GCA motorcoach products in Hawaii and the Pacific Islands. Soderholm has been representing ABC Companies and the Van Hool product line in Hawaii and the Pacific since 1996. Soderholm Sales & Leasing, Inc. (SSL) was formed in 1989. ABC spokespeople say SSL is the only fully licensed, full service bus dealer in Hawaii and the Pacific. The company says all its vehicles can be made ADA compliant. Visit for more information.

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UMA Motorcoach EXPO 2013 • Booth Photo Gallery


Bridgestone Americas

Motorcoach manufacturer Prevost features a product lineup that includes motorcoaches, conversion shells, parts and repair service.

Offering a wide variety of new and retread tire options for the bus and motorcoach industry is Bridgestone Americas Tire Operations, LLC (BATO). Also provided are tire chains and wheels.


Lancer Insurance

MAHA USA provides heavy-duty lifts, dynamometers, maintenance and testing equipment and parts to the bus and motorcoach industry. Shown, left to right, are Udo Vespa, technical manager; and Juergen Werner, vice president of sales and marketing.

Lancer Insurance Company is a provider of various insurance products and services to the bus and motorcoach industry including bus and limo, general and property damage.

March/April 2013


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UMA Motorcoach EXPO 2013 • Booth Photo Gallery

Motor Coach Industries (MCI)

National Interstate Insurance Company

Serving as a motorcoach manufacturer, Motor Coach Industries (MCI) also produces conversion shells and sells used buses. The company has a parts network in place along with service facilities. MCI is also the exclusive distributor of Setra coaches and parts in the United States and Canada.

A provider of different transportation insurance services for the bus and motorcoach industry is National Interstate Insurance Company. Shown are Kristine Scoon, marketing representative; and James Parks, vice president.

Relational Bus Systems (RBS) Among the products and services offered to the bus and motorcoach industry by Relational Bus Systems (RBS) are computer software, consulting and training.

Amaya Astron Seating A manufacturer of a wide variety of seating products for the bus and motorcoach industry is Amaya Astron Seating.

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March/April 2013

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UMA Motorcoach EXPO 2013 • Booth Photo Gallery

ABC Companies

Detroit Diesel Corporation

An exclusive U.S. distributor of new Van Hool products, ABC Companies also specializes in collision repair and refurbishment services, financial services, parts and used bus sales.

Along with engines, Detroit Diesel Corporation provides engine monitoring and control systems, as well as repair and service, for the bus and motorcoach industry.

Protective Insurance Company

Transit Sales International Among the product offerings from Transit Sales International are transit, paratransit and used bus sales; bus rentals; and bus repair and service. Shown is Richard Sullivan, vice president of sales.

Different insurance options provided by Protective Insurance Company for the bus and motorcoach industry include general, bus and limo. Shown, left to right, are Scott St. Clair, regional marketing manager, Midwest; and R. J. (Dick) Mahany, director of insurance technology.

March/April 2013


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UMA Motorcoach EXPO 2013 • Booth Photo Gallery

Transportation Insurance Brokers (TIB) Alexander Dennis Alexander Dennis Inc., produces a wide range of innovative and fuel efficient low-floor single- and double-deck buses, plus a full portfolio of coaches and mini-vehicles.

Providing various types of insurance for the bus and motorcoach industry including bus and limo as well as workers compensation is Transportation Insurance Brokers (TIB). Shown are Benjamin Cook, regional sales producer; and Gregory Black, sales.

Euramtec Corporation / TriMark Corporation Sharing a booth were Euramtec Corporation and TriMark Corporation. Euramtec provides such products for buses and motorcoaches as switches and modules. Among the products from TriMark are ignition parts and security devices. Shown, left to right, are Tanguy LeGuyader, president of Euramtec; and TriMark representatives Ric Marzolf, vice president of research & development; Kevin Roths, director of global sales & business development; and Joseph Gales, sales representative.

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March/April 2013

American Seating Providing a wide range of seating options for the bus and motorcoach industry is American Seating. The company’s product offering includes seats, parts and accessories as well as wheelchair lifts and restraints.

0313Busline.FINAL_Layout 1 3/12/13 1:21 PM Page 59

UMA Motorcoach EXPO 2013 • Booth Photo Gallery

Willingham Inc.

Turtle Top

Serving as a bus and motorcoach interior specialists, Willingham Inc., supplies such products as driver seats, seat cover replacements, seating parts and accessories, upholstery and embroidery. Shown, left to right, are company representatives Jason Willingham and Gene Willingham.

Turtle Top is a manufacturer of mid-size, paratransit and electric/hybrid buses as well as limousine coaches. The company also sells specialty vehicles.

5Star Specialty Programs

C.E. Niehoff & Company Among the products from C.E. Niehoff & Company for the bus and motorcoach industry are generators, alternators and general parts. Shown, left to right, are David Moore, commercial market manager; and Terrance Perkins, commercial account manager.

Among the types of insurance provided to the bus and motorcoach industry by 5Star Specialty Programs are bus, limo and physical damage. Shown, left to right, are Jerry Zinone and Dennis Weckerly, both commercial underwriters, public auto.

March/April 2013


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UMA Motorcoach EXPO 2013 • Booth Photo Gallery



Bus and motorcoach manufacturer Temsa produces vehicles for the North American and European transportation industries. Since 2001, Temsa has extended its bus and coach product range.

Bitzer supplies the bus and motorcoach industry with air conditioning parts and systems. Shown is Norman Gillespie, technical sales manager, transport NA.

Vanner Among the products provided by Vanner Inc., for the bus and motorcoach industry are batteries and accessories, electrical systems and components, and converters. Shown, left to right, are company representatives Steve Funk, president; Doug Adams, North American bus market manager; Chris Collet, vice president of bus and hybrid markets; Lorna Teeter, controller; and, Aimme Fox, finance manager.

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March/April 2013

Holdsworth Fabrics Supplying a wide variety of fabrics and upholstery options for the bus and motorcoach industry is Holdsworth Fabrics. This includes many color and design choices.

0313Busline.FINAL_Layout 1 3/12/13 1:21 PM Page 61

UMA Motorcoach EXPO 2013 • Booth Photo Gallery

Sardo Bus & Coach Upholstery SEFAC Products provided by SEFAC include heavy-duty lifts and maintenance equipment along with parts. Shown, left to right, are Gary Mason, vice president of sales; and Allister Collings, president.

Among the products and services from Sardo Bus & Coach Upholstery are seat cover replacements, upholstery work and parts. The company also offers its mobile road crew representatives who travel nationwide to provide customers with on-site installation services.

Aesys Inc.

Budget Truck and Auto

Among the products provided by Aesys Inc., are destination and passenger information systems for the bus and motorcoach industry. Shown, left to right, are Colin McGregor, vice president & managing director; and Steve DeSilva, operations manager.

Collision repair and coach conversion, along with graphics/decals and design work, are among the various services provided by Budget Truck and auto.

March/April 2013


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UMA Motorcoach EXPO 2013 • Booth Photo Gallery

Bauer’s Intelligent Transportation

Turbo Images

Among the products and services from Bauer’s Intelligent Transportation are contract management, fuel reduction technology, fuel systems and conversions, intelligent transportation systems, used bus sales and solar electric systems.

Turbo Images provides graphics/decals for the bus and motorcoach industry. Shown, left to right, are Jacynthe Mercier, director of customer service; Esther Morissette, vice president of marketing & public relations; and Pier Veilleux, president and CEO.

Distinctive Systems Altro Transflor Among the products from Altro Transflor for the bus and motorcoach industry are adhesives as well as flooring materials. Shown, left to right, are company representatives Doug Studer, Dan Lee and Paul Poziemski.

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March/April 2013

Providing service to the bus and motorcoach industry is Distinctive Systems Inc., which offers computer software systems, consulting and training. Shown, left to right, are company representatives Mike Whitehead, Don Greenglass and Bob Hopwood.

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UMA Motorcoach EXPO 2013 • Booth Photo Gallery


Espar Climate Systems

Monochem provides odor control solutions, biobased deodorizers, industrial cleaners, fragrance enhancers and hand care items for the bus and motorcoach industry. Shown is Deborah McDonald, regional sales manager.

Espar Climate Systems provides air conditioning and heating parts, systems and service to the bus and motorcoach industry.

Kirk’s Automotive, Inc. Shriver Insurance Agency A provider of different transportation insurance offerings for the bus and motorcoach industry is Shriver Insurance Agency. Shown, left to right, are company representatives Michael McDaniels, Charlie Shriver and Christopher Lang.

Kirk’s Automotive, Inc., provides such products to the bus and motorcoach industry as air conditioning parts and systems, alternators, generators, remanufactured parts, starters, and steering parts and systems. Shown, left to right, are Kirk’s Automotive representatives Chris Brunton, Michael White, Michael Martin and Bob Kirkman, Jr.

March/April 2013


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Booth Photo Gallery

Home of the Best Full-Service Travel Plaza in Northern Illinois Featuring‌

Seating for 175, Homestyle Cooking, Daily Specials, Buffet, Soup & Salad Bar, Full Menu, Carry-Out

(815) 562-5840

Western Experts In Transportation Among the types of insurance provided by Western Experts in Transportation are bus and limo, physical damage and property damage. Shown are Amy Perkins, marketing manager; and Douglas Ferguson, president.

Seating for 40, Specialty Sandwiches, Homemade Soup, Fresh Salads & Sides, Blue Bunny Ice Cream!

(815) 561-9595

Designated Bus Parking and Pull-Thru Fueling Island

Bus Drivers & Tour Guides Eat free! Mini-Mall — 2 Stores with over 5,000 sq. ft. of shopping!

ATM, Major Credit Cards accepted.

Dixie Electric Ltd.

I-39 & Hwy 38, Exit 99 Rochelle, IL

Serving the bus and motorcoach industries is Dixie Electric Ltd. The company provides such products as alternators, generators and starters. Shown is Greg MacDonald, sales support & customer development manager.


Please call ahead! Page 64


March/April 2013

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ACT Introduces New Universal Mount AC Skirt Condensers

Martz Group Orders 46 MCI Coaches

American Cooling Technology (ACT) released its new family of skirt mount condensers for full production beginning March 1, 2013. The new universal mount CS-2, CS-32 and CS-3, provides a universal mounting pattern which, according to the company, allows the AC installer and service technician the flexibility to select the best bolt pattern for the specific vehicle. The Universal Condenser further expands ACT’s existing North American product line that includes a full range of split system and roof mounted air conditioning units for school and shuttle buses. The new condensers are available in both 12 volt and 24 volt and can be supplied in capacities from 60,000 Btu/hr. to 82,000 Btu/hr. By providing the skirt mount condensers with a universal mounting pattern, the AC installer can select from either the side by side or front and rear mounting bolt pattern. The new universal mount allows the service technician to replace any competing model of skirt condenser using the universal mount from ACT. ACT’s universal mount condensers can be matched with other ACT components to provide a complete HVAC system that meets various vehicle sizes, duty cycles and geographic locations. For more information, contact a local ACT Distributor or call ACT at 877-228-4247 or visit

The Martz Group has ordered 46 new 2013 MCI coach models with wheelchair lifts, three-point passenger seat belts and more. Martz’ 24 MCI J4500 and 22 MCI D4505 coaches will also come equipped with an ACTIA multiplex system for simplified diagnostics. Standard safety features on both models include electronic stability control, Smartwave tire pressure monitoring and a fire suppression system. Martz has added optional drivecam and GPS systems. Deliveries are expected to begin May. Restyled for 2013, the MCI J4500 has angled LED headlights and, according to MCI, more than 30 improvements. Inside, Martz’ new J4500 coaches will have hardwood-look flooring and plush passenger seats with dual 110-volt outlets. Martz also added MDSS, MCI’s stability system, an electronically controlled air suspension system that maintains consistent ride height automatically; the system also allows drivers to choose alternative ride heights that can be 4 inches higher or lower than the standard setting, along with 3.5-inch to 4-inch kneeling at the front step. Founded in Plymouth, PA, in 1908 by Frank Martz to transport area coal miners to their jobs, the company first known as White Transit Company is today a multi-state enterprise that spans the East Coast from Pennsylvania to Florida. The company took the Martz name in 1922. To learn more, visit or


You can also earn and use your Comp Dollars (Player’s Club points) at Mohegan Sun, Mohegan Sun at Pocono Downs and Resorts Casino Hotel!




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Page 667x5 Busline Ad.inddBUSLINE 1

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BOWMANSDALE 2112 Bumble Bee Hollow Rd. Off Rt. 15 • Mechanicsburg, PA 717-697-5383 CAMP HILL 4230 Trindle Road • 717-737-3896 CARLISLE 60 Noble Blvd. in Super Walmart 717-960-9400 608 E. High St. • 717-249-7721 1176 Harrisburg Pike • 717-243-7774 905 Walnut Bottom Rd. • 717-249-0694 CEDAR CLIFF Exit 19 off I-83 • Camp Hill, PA 717-737-6404 CHAMBERSBURG 1075 Lincoln Way East • 717-263-4601 NORTH CHAMBERSBURG 2891 Philadelphia Avenue (US 11 N.) 717-263-2970 CLEONA 493 W. Penn Avenue • 717-272-5677 COLUMBIA 1788 Columbia Ave., off Rt. 30 717-684-7048 DILLSBURG 898 North US Rt. 15 • 717-432-9500 EAST MANCHESTER 4245 North George St. • 717-266-3170 ELIZABETHTOWN 1284 S. Market St. • 717-367-6471 ENOLA Enola Rd., Exit Rt. 11 15 S. off Rt. 81 • 717-732-4228 EPHRATA 140 N. Reading Rd.• 717-733-1660 GETTYSBURG 517 S. Steinwehr Ave., Bus. Rt. 15 717-334-5920 1090 York Rd.• 717-337-1030 GREENCASTLE Rt. 16 and I-81 • 717-597-2589 HALIFAX 3761 Peter's Moutain Rd.• 717-896-2535 HANOVER 991 Carlisle St., Rt. 94 • 717-632-7531 350 Eisenhower Dr.• 717-632-0005 1448 Baltimore St. • 717-630-0337

HARRISBURG 2929 Paxton St. • 717-561-8050 4605 Jonestown Rd. 717-652-7035 7845 Linglestown Rd. 717-545-8580 Rt. 83 and Union Deposit Rd. 717-564-9320 4403 N. Front St. • 717-238-1048 Harrisburg East Mall/Rt. 83 & Paxton St. 717-561-0703 Eisenhower Blvd. I-283, Exit 1 717 -939-6972 5590 Allentown Blvd., Rt. 22 Exit 26 off I-81 • 717-652-9123 Kline Plaza, 101 S. 25th St. 717-232-0008 Uptown Shopping Center 720 Division St. • 717-236-6226 Harrisburg Airport • 717-948-3900 6535 Grayson Rd. in Wal-Mart 717 -561-0445 HERSHEY Rts. 39 and 322 • 611 E. Main St., Hummelstown • 717-566-6041 JONESTOWN Rt 72 & I-81 • 610-562-8462 LANCASTER 1880 Hempstead Rd. • 717-509-6988 Willow Valley Square • 717-464-5119 1829 Oregon Pike • 717-569-7898 1434 Manheim Pike • 717-394-3417 Rt. 30 and Centerville Rd. Lancaster, PA • 717-393-9523 68 East Town Mall, Rt. 30E Lancaster, PA • 717-394-8957 1755 Columbia Ave. Millersville Exit off Rt. 30, Rt. 462 717-397-5112 575 N. Franklin St., next to McCuskey High School • 717-394-7938 2034 Lincoln Hwy East in Wal-Mart 717-390-1099 King & Water Streets • 717-299-6699 Manor Shopping Center 1296 Millersville Pk. • 717-293-5706

LEMOYNE Rts. 11 and 15 North across from Radisson Hotel • 717-761-7992 LEBANON 1202 W. Maple St. • 717-273-8691 757 E. Cumberland St. • 717-273-9023 1725 Quentin Rd., Lebanon, PA 717-306-6565 LEWISTOWN US 522 & US 22 • 717-248-5255 121 Electric Avenue • 717-248-4447 LITITZ 990 Lititz Pike, Rt. 501 N. 717-627-4666 LITTLESTOWN 430 North Queen St. • 717-359-8946 LYKENS VALLEY 4660 Rt. 209 • 717-362-8416 MANHEIM 711 Lancaster Rd., Rt. 72 717-664-4944 MECHANICSBURG Wesley Dr. Exit, Rt. 15 717-761-7525 KMart Plaza, 5600 Carlisle Pike 717-766-9675 6250 Carlisle Pike in Wal-Mart 717-591-9864 MERCERSBURG 11924 Buchanan Trial West 717-328-0111 MIDDLETOWN 2270 W. Harrisburg Pike • 717-944-9535 MIFFLINTOWN Rt. 322 and Rt. 35, Mifflintown Exit 717-436-9779 MYERSTOWN 295 West Lincoln Avenue (Rt. 422) 717-866-2278 NEW CUMBERLAND 101 Limekiln Rd. • 717-774-1027 NEW HOLLAND 828 W. Main St. • 717-354-9300 NEW OXFORD 6040 York Rd., Rts. 30 and 94 717-624-4266

NEWPORT Rt. 322 and Rt. 34, Newport Exit 717-567-9344 PALMYRA 901 E. Main St. • 717-838-6815 PINE GROVE l-81 , Exit 31 • 717-345-6400 RED LION 897 West Broadway • 717-246-1802 655 Lombard St., Cape Horn Plaza 717-246-7801 SCOTLAND 3347 Black Gap Rd. • 717-263-7507 SHIPPENSBURG 333 East King St. • 717-532-7945 SHREWSBURY Exit 1 off I-83 • 717-235-4663 SILVER SPRING Rt. 114 and Shadow Oak Dr. Mechanicsburg, PA • 717-697-3460 SPRINGETTSBURY Hallam Exit off Rt. 30, Rt. 462 717-757-9655 WAYNESBORO 302 East Main St. • 717-762-9201 YOCUMTOWN Exit 14A off I-83 • 717-938-5705 YORK 2125 York Crossing Dr & Rt 74 717-767-1381 Exit 4, I-83, 133 Leader Heights Road 717-747-9191 York Galleria Mall • 717-757-3026 60 Arsenal Rd. • 717-699-4600 Exit 6W off I-83 • 717-845-9360 3141 Carlisle Road, Dover 717-767-2594 144-158 S. George St. • 717-846-1021 Rts. 30 & 74 in Wal-Mart 717-764-8923 380 Memory Lane • 717-757-2912 Tell us you saw this ad in Busline Magazine, and 1 driver and 1 tour guide will receive a

FREE MEAL! Please call ahead to the phone number listed by the McDonald’s of your choice.

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Prevost coaches do more than transport your passengers in style and safety. They move your business forward by giving you the best in dependability, fuel efficiency and support. Our high-deck H-Series Coach offers state-of-the-art amenities that elevate every passenger’s experience. Our longer-wheelbase X3-45 Coach combines the smoothest possible ride with a wider entry and 80"-high interior passenger space. All Prevost coaches deliver exceptional performance with lower operating costs. Which means they’re as perfect for your business as they are for your passengers.

Please contact your Prevost Regional Sales Manager for more information. USA 1-877-773-8678

PRE017-11_ProductAd-Success-121511_BusLine.indd 1

CANADA 418-883-3391

T h e u l t i m a t e c l a s s.

12/21/11 12:55 PM

0313 Busline Magazine  

Busline Magazine is edited for tour, transit and specialty vehicle industry companies and operators. Busline readership: owners and presiden...

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