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Issue 57 | May/June 2020 www.bwsltd.co.uk


Confidence in the workplace

ANNE FERGUSON Talks you through lockdown hair

JUNE WALKER Answers our questions


From DM Hall on the hunt for new business

JO CHIDLEY The brains behind Beauty Kitchen


BWS CONTACTS Editor Lynne Kennedy MBE lynne@bwsltd.co.uk Awards Coordinator Laura-Jane Clements lj@bwsltd.co.uk

to the May/June edition 2020 of Business Women Scotland

Social Media & BWS membership Tracy@bwsltd.co.uk Editorial edit@bwsltd.co.uk Press and publicity Angela@bwsltd.co.uk Events events@bwsltd.co.uk Accounts and Finance accounts@bwsltd.co.uk

Hi everyone – we hope you’re all staying safe and well and adapting to life in business in this strange new world we find ourselves in.

BWS Programme for Growth & BWS awards lj@bwsltd.co.uk

Business Women Scotland went into action quickly as soon as lockdown was announced to keep members informed with the latest news, information and advice. We’re continuing to do that and transforming the way we work to keep everyone involved in our community.


0141 332 8801


www.bwsltd.co.uk @BWS_SCO businesswomenscotland bws_scotland

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Published by Business Women ScotlandLtd Tel: 0141 332 8801 | www.bwsltd.co.uk Independently owned and published by Business Women Scotland Limited. No part of this publication may be reproduced or used in any form or by any means whatsoever, without the express written permission of the publisher. The design of advertising copy produced without additional charge by our company remains the copyright property of Business Women Scotland Limited and may not be reproduced in any other publication without our express written permission. © All rights reserved by Business Women Scotland Limited.

We’re delighted to tell you that Programme for Growth will continue this year when we take it online. The exciting project, designed to encourage and support entrepreneurs at the crucial growth stage of their business, aims to boost prosperity and create jobs. It has never been a more important time to take part if your business is at that crucial growth stage. Businesses can present remotely at the two programmes being run this year and a panel group will meet and offer key tips and advice. We hope you’ve already had a chance to tune in to our first virtual Roadshow on YouTube. You’ll find the link on our website at https://bwsltd.co.uk/ event/bwsbusinessroadshow-online/. We’ve had a fantastic response from members who caught up with tutorials and group discussions to help cope with the changing way we now do business. The next virtual Roadshow will be in the autumn and you can take part remotely in discussions. Our annual BWS Awards will also be going online this year. Look out for an announcement with information on new categories in the next couple of weeks with updates to follow on speakers. Don’t forget to spread the word about Business Women Scotland membership to anyone who might be interested. With support and advice available, as well as a bi-monthly magazine, there are also exclusive member offers. We’ll be announcing soon exciting news on even more incentives. In this issue we have our members spotlight with Roz Colthart from Salon Services in Edinburgh. As always we love to hear about your businesses, we have been reading about great businesses adapting and changing their business during COVID 19.

Business Women Scotland Magazine is written, designed, produced and distributed to our subscribers in Scotland using Scottish resources and suppliers. www.bwsltd.co.uk

Lynne Kennedy MBE Editor lynne@bwsltd.co.uk


Contents May/June 2020




























For a businessperson and property professional who has just seen a typhoon of unprecedented ferocity sweep through her sector, Amanda Cameron appears remarkably sanguine. And, unlike many people in the country, the only female partner in DM Hall, one of Scotland’s foremost firms of Chartered Surveyors, is also managing to remain unusually busy.

“I have seen conveyancing from every angle and I am able to understand the positions that different professionals are coming from, allowing us to create a comprehensive service to reconcile these positions. “When I took the department on, it was concerned pretty well exclusively with Property Enquiry Certificates. It was clear that a multi-search product was needed and now we also provide legal and conveyancing reports, environmental and mining reports and land registration services, as well as dealing with building warrants, boundary disputes and unauthorised alterations. “Solicitor clients can order every report required for a transaction and, although the market leaders offer a similar service, we have the attraction of being better value and a more bespoke service because we are smaller.” Ms Cameron oversaw the digital transformation of the service, from an office submerged in documents to a completely paperless operation. The early adoption of technology came into its own, she said, when the closedown of mid-March dispersed her staff to work in their own homes. Her biggest challenge now is business retention. While new business is coming in at a satisfying rate, there is no doubt that the solicitor landscape is changing quickly and dramatically.

Her phlegmatic demeanour may stem from the fact that, over the course of a career which has seen her excel in legal, financial and property circles, she could with some validity claim to have seen it all before – though she diplomatically refrains from so doing. “Of course, no one really saw the Covid-19 pandemic coming, with all the personal tragedy it has entailed,” she said. “Or the extent of the Government’s measures to try to contain it and the effect these restrictions are having on the economy. “But we are still busy albeit with a reduced team, the market is still functioning as best it can be in these challenging circumstances and it is obvious that, once the worst of this period is over, the housing sector is one of the many ways that the Government can choose to kick start economic activity again in the UK.” Amanda Cameron manages DM Hall’s hugely successful Legal Search and Property Services Department from her office in Dunfermline, providing a comprehensive health check on residential and commercial properties and providing assurance that people own what they say they own. Since she took the department over in 2011, she has increased its fee contribution to the nationally-operating firm from 1% to 8%, and she would have been on target for 10% this year if events had not pushed her temporarily off course.

“SMALL SOLICITOR FIRMS, ESPECIALLY THOSE WITH AN ESTATE AGENCY OPERATION, ARE DISAPPEARING,” “They are being swallowed up by much bigger firms and the target we must aim for is making inroads into these bigger concerns as well as maintaining a quality service for our traditional base.” Her department is still firing on all cylinders, she said. The Registers of Scotland is still open and although the Law Society of Scotland has proposed an “emergency-only” environment, transactions are still happening and searches still need to be provided.

She has also increased staffing from four to 13, with a new, dedicated sales capability which is allowing the department to venture into new business areas as well as servicing its long-standing existing client base. She said: “We are the only department of its kind in the country which is operated by a wholly Scottish company. All our competitors are owned either by English or US multi-business concerns. “We are also unusual in that we have no admin staff. All of our people are classed as fee earners and they are all multi-functional and qualified to produce reports from start to finish.” Ms Cameron has been with DM Hall for 16 years now, becoming a partner at the start of 2019, and regards her current role as a natural progression from her former positions as a bank manager with the Halifax and also with a legal firm.

“The Registers and the Law Society are working hard together, in previously unimaginable circumstances, and their efforts have allowed us to continue,” she said. “I am optimistic that the current situation will end quickly and we will recover quickly. I think DM Hall, a firm with a 123-year history, will emerge stronger, leaner, more efficient and ready to continue to compete.”



Amanda’s 5 Top Tips for success • • • • •

Believe in yourself and enjoy what you do Consider opinions and ideas other than your own Value diversity Make the right decisions – not the easy ones Don’t fear competition



Covid-19 Scottish Support NEW YEAR RESOLUTIONS The UK and Scottish Governments have announced a package of temporary measures over the past month to support businesses and employees through this period of disruption. New Business Women Scotland member, Tricia Halliday, Director, Martin Aitken & Co provides more advice on these matters.

80% of your profits, up to a cap of £2,500 per month. There is also additional support available for the newly self-employed via Local Authorities.

Hopefully by the time you read this your accountant or financial adviser will have put you on to the right websites and government portals for you to investigate which of the support measures or grants you may be eligible to apply for.

Deferring VAT payments and Income Tax payments: VAT payments that are due during

I have summarised some of the main support measures below just in case you missed some of the schemes – there have been quite a number of announcements. Conditions apply to each of the schemes, but you can read more detail on our website: www.maco.co.uk.

the period 20 March 2020 to 30 June 2020 can be deferred until March 2021 and Income Tax payments due in July 2020 under the Self-Assessment system can be deferred until January 2021.

I have also included a short article with some bite sized tips in this month’s feature on managing cash and how to improve cashflow as this is likely to be the no 1 priority over the next six months.

Business Interruption Loan Scheme is offering loans of up to £5 million for SMEs. The UK Government will guarantee 80% on each loan up to £5m. A 100% government backed loan scheme for small business was also launched on 4 May. Small businesses will be able to borrow between £2,000 and £50,000 subject to a ceiling of 25% of turnover.

Short term cashflow support: The Coronavirus

Coronavirus Job Retention Scheme: All UK employers will be able to access support to continue paying part of their employees’ salary for those employees that would otherwise have been laid off during this crisis. HMRC will reimburse 80% of furloughed workers wages up to a cap of £2,500 per month.

The Future Fund will launch in May for high growth start-ups and other VC backed businesses that would be unable to raise CBILs finance. The fund will provide loans between £125,000 and £5 million, with private investors at least matching the government commitment. These loans will automatically convert into equity on the company’s next qualifying funding round, or at the end of the loan if they are not repaid.

Self-employed Income Support Scheme: If you are self-employed with trading profits below £50,000 and you have completed a Self-Assessment tax return for 2018-19 you may be eligible for a taxable grant worth



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Managing cash and payments Management of cash is fundamental to successfully running a business at the best of times but now with the impacts of Covid-19 it is even more important. Here are some tips to help you manage your cash:


If you have never prepared management accounts and produced a cash flow forecast, now is the time to do it. This will help you look at your business bank account history and see what funds have historically left the account. Are there automatic monthly items such as wages or are they variable payments such as suppliers? Work out when you need to make payments and put them in your cash flow.


Work out payments that are critical to your ongoing business in the short term and those payments that, if you didn’t make them, would mean that your business couldn’t survive. For example, if you have employees who you need to pay to keep the business running, they must be paid on time. If you have payments which can be delayed, then identify those payments.


HMRC has provided support to businesses by delaying payment of the next VAT quarter and recognising that businesses will need time to pay where income has dropped. Use this opportunity to delay tax payments and preserve cash for those critical payments that keep your business going over the next few months. Remember though that HMRC are only deferring payments and it still needs to be paid at some point in the future.

4. 5.

Preserve cash even if you have reserves. Don’t think that because you have the money now, you can afford to make payments which do not fall as critical. The landscape may change so plan for the worst-case scenario Customers are often reluctant to part with their money, even if it’s to pay for your goods or services. As such, it can take a while for them to pay their invoices. Here are a few tips to help you to reduce your debtor days.

Be clear and concise: When creating an invoice, think about your messaging. Is the due date easy to see on the page, does your invoice state exactly how much is due and have you clearly outlined the various payment options that you accept (such as bank transfers, cash, cheque, etc.)? Options such as “pay now”, “pay by instalments” or “pay on the due date” should be clearly set out.

Offer incentives: Sometimes offering a small discount can motivate your clients to pay on time. Setting this type of incentive out at the beginning of a client relationship can go down well as clients can see the early payment discount as a “added value”. Charge fees for late payment: Incentivise customers to pay you on time by charging a fee for late payments. If you communicate the terms and conditions around late fees clearly, clients will not be surprised if they are charged for late payment. If you are going to charge clients for late payment, it is usually effective to give some sort of warning.

Embrace technology: There are a vast array of systems, and add-on applications for your cloud accounting software, which help businesses to track invoices, monitor payments and manage clients who have missed payment deadlines. With an automated accounts receivable system, you can keep track of the status of each invoice, who has paid and what is outstanding. You can set up automatic reminders at crucial moments in the payment cycle and significantly reduce your administration time. If you are thinking about upgrading your accounting software or looking for advice on the best applications to work alongside your cloud software, then get in touch and I’ll arrange a demo for you.

Martin Aitken & Co Ltd Caledonia House, 89 Seaward Street, Glasgow G41 1HJ www.maco.co.uk 0141 272 0000



Ask the expert Taylor Ferguson Hairdressing | Tel: 0141 332 0397 | 106 Bath St, Glasgow G2 2EN


VANITY AND SANITY Anne Ferguson is a director of celebrity stylist Taylor Ferguson Hairdressing. Here she offers some haircare advice during lockdown.

No-one enjoys bad hair days and yes, we may well have a few more ahead but please stay calm. In this current crisis our health and mental wellbeing are key. I do know already from clients’ reactions on our social media platforms to the temporary shutdown that hair care is a potential worry and I get it. We’re dealing with emails from clients asking what to do and how best to do it. We’re urging caution and care. Thinking of cutting your own? We urge scissors distancing…

Try not to stress about your hair. We’ve enough going on in our lives just now so please aim to keep hair stress to a minimum if you can. Yes, those dark roots will emerge. Yes, the shape will grow out eventually. But we’ll survive a few bad hair weeks. Many are facing much worse than hair worries. We need to keep that all in perspective. Adding stress about your hair could impact negatively on your hair’s condition and we need to avoid that happening.

Use this time to detox your hair. Cut down on washing your hair. The less you wash it the better the condition will be. If you have to make an appearance on screen and you’ve got some wayward locks sticking up, then just dampen down. Aim to just wash your hair with your usual products once a week if you can.

Reduce product use. Give your hair a chance to dechoke, to detox from all the usual products we use. Some products reactivate just by damping down again. So instead of adding more and more, aim for less. You’re not going out and about as much so you can adopt a more relaxed attitude – and remember all of us are in this together and our hair is growing at pretty much the same rate.

Aim to dry naturally. Chances are many of us may well have more time on our hands than usual so unplug the hairdryer and let your hair dry naturally. Finger dry it. The lack of focused heat on your hair will help improve your hair’s condition.

Switch off straighteners. We know the damage hair straighteners can cause to hair, so this is a good time to switch them off. I see many cases where people have overused their straighteners so this period will give your hair a much-needed rest from that daily blast of excessive heat. If you’re still working and worried about appearing on Zoom with what you consider to be bad hair then pop on a hairband, scarf, bandana or hat. If you do feel the need to wear any heated appliances like your straighteners etc then please think about using heat protection products. An intensive hair masque can also help once a week – on for 15 minutes at least – to help up the moisture in your hair if you go down the heated appliances route.

Your own hair produces good oil. Remember that the best oil is that produced from your scalp. Brush your hair thoroughly daily from the root to tip. This will stimulate the production of oil and that in itself will help condition your hair.

Alarmed by your roots? As we’re now into at least our second month in isolation then without question if you have your hair coloured there will be regrowth. Stay calm! It’s not the end of the world if you’re showing some darker roots. Chance is right now they’re on trend! Everyone after all is in the same boat. To do the work conference calls with confidence pop on a hair band, a bandana or a cap if you want to keep your roots secret. If you’re going to home dye then please, please carefully read any instructions and do a patch test first to check out the impact before you literally dive in headfirst. I can’t stress highly enough the need to carefully read and understand the directions given. If you’re browsing the shelves for the right hair dye pack - as opposed to trying this online - hold the colour sample or swatches shown close to your own hair to colour match more effectively. If you’re in a shop with a family member get them to check the match too – and aim to do it in natural daylight. It might be worth doing a test section of a few inches first before applying it to your whole head. That will allow you to assess the colour match that you want to achieve. Let’s face it, at the moment many of us are all pretty time rich and so there’s no mad panic to get the job done quickly.



Trimming a must? Then less is more…remember you can’t stick it back on!

If you’re worried about the rescue job your hairdresser may be facing after the lockdown is unlocked, then think about focusing only on your roots rather than taking it through to mid-length and the ends.

As we Scots say – go canny with the clippers. In an ideal world I’d propose scissors distancing for as long as you can bear it.

If you have fine hair then colouring at home could impact on your condition so please, please be extra careful. There are touch up sprays out there from big haircare companies like L’Oréal and Schwarzkopf that can give that much-needed colour boost relief. They do a good job. These are wash out so you’re not going to do anything too extreme to your hair’s condition. If you opt to stick with the regrowth coming through in your natural colour and you style with a parting, then change that parting. You might find that alone helps the colour spread. Opt for a zig zag parting – it’s a great way to reduce the visual impact of any pesky dark roots.

Fringes are going to become the biggest issue over the summer if lockdown runs on. I’m pretty sure no-one will be halted trimming that fringe. If that’s a given for you then avoid pulling it down too tightly as once cut it will spring back up. Less is more so please don’t get carried away with the cutting.

The one fringe that’s still happening.

Fancy a YouTube trim? There will be countless instructional videos on how to cut hair out there online. My advice? Watch several times before you embark on mirroring what you see. I can call myself a hair stylist because our stylists been cutting hair for many decades now and there’s nothing to beat having a trained professional standing there taking charge of your hair. Would I ask a plumber to cut my hair? Never. The key to DIY haircare has to be caution, caution, caution.

Cut with care. My advice on home cutting is simple. Don’t overdo it. The more you chop the less chance you’re giving the professional hair stylist of rescuing it when we do reopen.

Photos: courtesy of @foreveramberblog Your seat awaits - remaining optimistic for a return to salon activity.

Cutting with care hairdressers do it with experience, you should do with caution



As a BWS member one of the many benefits of the membership is further promotion to a wider audience. If you would like to find out more about the membership and take advantage of the many benefits please log on to https://bwsltd.co.uk/benefits/ or alternatively please contact Laura - Jane - LJ@bwsltd.co.uk

Roz Colthart - Salon Studios www.salonstudios.co.uk



How long have you been in business? We opened the first location on July 1st 2019 but planning for a while before that so it feels much longer! What is your core business? At Salon Studios, we provide move-in ready stylish salons for hair and beauty professionals to run their business with an easy flat fee and weekly payments – the same as and often less than they pay to rent a chair elsewhere. Have you always worked in this business sector? No, this is a new chapter for me! I took a year out to complete my masters and while thinking about what to do with the rest of my life stumbled upon this concept in the USA. It was an instant decision that I wanted to be the first person to bring it to the UK! What do you enjoy most about your business? I love meeting new people and understanding how Salon Studios can help them. It’s great to see people’s reaction when they see the model and generally say ‘what a brilliant idea this is’. My customer is the selfemployed hair or beauty professional, so I don’t have much interaction with the end client but from what I hear they also love the concept too, particularly having a salon to themselves so they can really switch off! What challenges have you faced and how have you overcome them? My biggest hurdle so far has been finding the right premises particularly as property companies just wouldn’t return calls or get excited about working together. As a start-up it is tough enough but combine that with a new business model and it’s even more difficult! I gave up trying to work through agents and ended up driving around Edinburgh looking for ‘for sale/ for rent’ signs! On a couple of properties, I even went to the neighbours to ask if they had the owner contact information as I was getting nothing from agents, it was very frustrating, and I was becoming impatient! It’s also amazing how properties have signs up that are not updated – you go to all this effort only to find it’s been sold/rented so it’s back to the drawing board. Our first location is rented so there are ways that I will change the business when we own our second location which I’m hopeful will be this year. How long have you been in business? Do you switch off from work or are you tempted to check your emails at the weekend? I have worked in

hospitality since I was 15, so I am not used to having weekends/public holidays off…in this industry you are generally working when everybody else is having fun! As I still work for somebody else (in the Maldives) during winter, I only have one day off a week and it’s rare it falls on a weekend. Whether I’m at work in the Maldives or Scotland looking after Salon Studios I am very good at recognising when I’m running low on energy and take time off. That time includes switching off emails. My most creative moments come when I’m not in work mode and either face down in a massage bed or up a mountain hiking and I get quite impatient to get back to work to implement the new idea! What are your top tips for anyone looking to take the leap of faith and set up a business? Expect the unexpected, prepare yourself for a rollercoaster journey and don’t let the setbacks set you back. Stay focused, stay positive and remember why you started – just keep going. Also, stop and take a moment to look at the progress you’ve made – that’s really important! And finally, are you taking a holiday this year, and does it have to have Wi-Fi? Yes – I will be in Vancouver later this year which is 9 hours behind UK. Even though I still check emails the time difference offers me a window with no incoming mails from the UK. During this time, I can really switch off and go for nice hikes & bike rides with no distraction! Wi-Fi/3G is a must, it’s up there with shelter for me on Maslow’s hierarchy – air, water, food, shelter, sleep, clothing and Wi-Fi – all very important!

B U S I N EmbeSrsShip WO M E N S C OT L A N D



BWS is the fastest growing business membership in Scotland and a place where women can Learn, Discover and Network #TeamBWS Benefits for BWS membership • • • • • • •

Business Directory listing Spotlight/blog feature with a BWS member Event listing for your events Special rates for all BWS events Bi monthly magazine reduced rates to promote your business Social media promotion - BWS have members only groups to help connect you to other members Programme for growth open to BWS members


NEW BUSIN E (0-3ye SS RATE ars )



Further information about becoming a BWS member is available on our website, or email Tracy@bwsltd.co.uk. A great opportunity to join the growing community of business women in Scotland. https://bwsltd.co.uk/benefits/ 11





The BWS Business Roadshow, our popular one day event for women in business has been adapted to meet the needs of business owners in the current climate. There has never been a more important time for business owners and entrepreneurs to get help and advice to stay afloat. “No one has experienced anything like the current crisis affecting global markets but some of our speakers have been through the 2008 financial crisis and came out the other end,” said Lynne Kennedy MBE, founder of Business Women Scotland.

PATRICIA HALLIDAY Director, Martin Aitken

“They have solid advice that will get us all through the next few months.” AMONG THE SPEAKERS ARE: Tricia Halliday, director of chartered accountants Martin Aitken, who will focus on advice for struggling businesses


Leadership styled Coach, speaker and consultant


Kirsty Mac, leadership coach Sylvia Baldock, business coach


Head of Women in Business at NatWest & Royal Bank of Scotland & Ulster Bank

A panel of experts take part in a Q&A. The panel includes; Yvonne Greeves, head of women in banking at Royal Bank of Scotland


Executive Coach, Mentor, Board Advisor, Business

Executive coach and mentor June Walker Michelle Ferguson, director of Scotland’s Bravest Manufacturing Company answer questions that had been sent in. The virtual version of the Business Women Scotland Roadshow event is now available to view on line: https://bwsltd.co.uk/event/ bwsbusinessroadshow-online/


Director, Scotland’s Bravest Manufacturing Company

The virtual Roadshow has been sponsored by Martin Aitken accountants, Murphy Wealth and Scotland Can Do, Scottish Government.


June Walker Non-Executive Director; Leadership Coach and Mentor; Business Consultant. What is a typical day like for you? The work I do can be quite different for every company and individual I engage with, so the wonderful thing is I do not have a typical day! As a Non-Executive Director I work closely with my executive teams to help design their companies future strategy, offer support and an objective viewpoint, be the critical friend that constructively challenges their thinking, provides a sounding board and often offers a fresh and innovative perspective. As a Leadership coach and mentor my role is very much dependant on my mentee’s agenda and priorities. Even the most confident and skilled individual experiences periods of self-doubt or feeling alone. I not only provide a sounding board to my clients but offer practical advice and hold them accountable to their agreed actions. I also operate as a business consultant with my colleagues at Strathblair, offering hands on support and advice to a variety of businesses. In the main we help with issues around business growth, transformation, investment, customer advocacy, improving financial health or preparing a business for sale.

Do women in your profession have a hard time getting promoted? I spent over 25 years in Banking and Financial Services which at the time was heavily male dominated and appeared to have a glass ceiling. At most corporate events I attended I was one of only a handful of women senior leaders. I am really pleased to see that this balance is now correcting itself. Although I still believe we have a way to go on gender equality in all areas of business, including the boardroom. Women, however, should not be promoted or employed purely based on their gender, they must be the best candidate for the role. We must also try to eradicate the unconscious bias that still appears to be prevalent in certain industry sectors. What advice would you give to young women entering a male dominated profession or the next generation of female leaders.

“Live your Values and do not change to be something you are not.”

Who are you currently working with? I am excited to say that I am currently involved helping 2 amazing and highly experienced businesswomen launch a new Career Development business, called ExcelArate. The business has been developed to address the lack of support available to individuals when they embark on looking for a change in career to a new employer or wish to have career progression conversations with their existing one. ExcelArate has programmes designed to direct candidates through the full spectrum of the recruitment, selection and career progression journey giving them an edge and helping them land their dream job. Those who engage in the programme will benefit from top tips in how to polish their CV, develop their personal brand, interview perfectly, negotiate their package and most importantly be the best they can be!

You do not have to mimic a man to be accepted as a leader. Women tend to think differently and are found to have more emotional intelligence than their male counterparts, so use that to your advantage. Surround yourself with good people – both internally and external and be open to other’s thoughts and ideas (as a leader you always have the final say). Invest in yourself both intellectually and emotionally Look to participate in continual personal development, engage the support of a Mentor and join BWS to connect, learn and network with likeminded people. June.walker@strathblair.com




Sarah Haran is Founder, Creative Director and Mum of two, she started her business as a hobby - and now is her full time career.

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women feel confident in their daily life. The Sarah Haran doubts stillthemselves identify as “Very Confident” person. And that froma time to time, even confident people! The interesting for us is that this shows it’s possible to have moments of low brand offers women accessories that are both beautifulthingnearly everyone doubts themselves from time to time, but The still moral identify as a “Very Confident” person. And that nearlydent everyone took is not to let aThe handful of individual and functional to support them in theirconfidence, day, whatever even we confident people! moral we took moments is not to let how you doubtsconfident themselves time to time, even confident people! feel from overall. life throws at them. Getting ahead by feeling a handful of individual moments dent how you feel in the way you look, as well as being organised and on overall. The moral we took is not to let a handful of individual moments dent how you top of things allows you can to make your best impact feel overall. 2% on life - whatever that means for you. I hope that you 7% “BELIEVE find this report as interesting as I have. 28%

How would you rate your self-confidence2%at work? 1 - How would you rate your self-confidence at work?


26% It’s an incredibly positive thing that at 48%, the majority The majority of Every day feeling confiden of women surveyed said they were either “Extremely” At leastmajority once a week The of It’s an incredibly positive thing that at 48%, the majority of women surveyed said Once or twice a mon feeling confiden or “Very” confident at work. 9% defined themselves as 28% they were either “Extremely” or “Very” confident at work. 9% defined themselves as Rarely 36% said a “lack “Extremely Confident” and in 3they (39%) Never 1 - How would you rate your at work? “Extremely Confident” and over 1 self-confidence in 3over (39%)1said weresaid “Verythey Confident”. at work, “m 26% 36% saidwhile a “lack were “Very Confident”. What’s interesting, though, is Every day to say orwhile wafflin at work, “m At least once a week What’s interesting, is thatsplit, it’s still a fairly even split, withsaying 46% of women it’s still athough, fairly with 46% of women to say or wafflin an incrediblythat positive thing that ateven 48%, the majority of women surveyed said Once or twice a month saying they were only “Somewhat Confident” at work, showing there’s room for 23% of women were only “Somewhat at work,themselves showingas y were eitherthey “Extremely” or “Very” confidentConfident” at work. 9% defined Rarely improvement. Only 7% of women asked said they were “Not So Confident” or “Not 23% of women tremely Confident” and over 1for in 3improvement. (39%) said they were “Very Confident”. Never there’s room Only 7% of women At All Confident”. 37% asked said they were “Not So Confident” or “Not At All hat’s interesting, though, is that it’s still a fairly even split, with 46% of women If you’re one of theIfwomen identifies feelingwho only ‘Somewhat Confident”. you’rewho one of thewith women identifies Confident’ ing they were only “Somewhat Confident” at work, showing there’s room for then with take comfort thatonly you’re‘Somewhat not alone, and Confident’ in fact, that this was the most common feeling then take provement. Only 7% of women asked said they were “Not So Confident” or “Not response with nearly half of women saying they felt comfort that you’re not alone, and in fact, that this was Over the last few months, which of the following All Confident”. this way. the most common response with nearly half37% of women challenges stopped you making the impact you wanted ou’re one of saying the women who with feeling only ‘Somewhat Confident’ they feltidentifies this way. at work? n take comfort that you’re not alone, and in fact, that this was the most common The majority of women we questioned (42%) said “appearing 1% ponse with nearly half of women saying they felt confident, but not feeling confident” has stopped them 6% 9% s way. 9 making the impact they want at work.

36% said a “lack of knowledge around a certain subject or skill” has held them back at work, while “managing a negative mindset” and “forgetting what you were going to say or waffling” has affected 930% of the women we spoke to. 23% of women feel their “personal appearance” has held them back.

1% 6%






Extremely confident Very confident Somewhat confident Not so confident Not at all confident

Extremely confident Very confident Somewhat confident Not so confident Not at all confident



What to do if you don’t feel confident

Do you think your self-confidence has helped in your career or held you back?

Don’t ‘fake it ‘til you make it’. You often hear people say ‘fake it ‘til you make it’, but there are actually much better approaches than putting pressure on yourself to camouflage the problem, which can be damaging.

Again, we saw a pretty even split between the women polled, though slightly more women (52%) felt they could have done better in their careers if their selfconfidence was higher, compared to 48% of women who felt their self-confidence had been an asset in their career.

Aim to get to the point where you don’t feel the need to pretend. Find ways to be true to yourself, really work on increasing your self awareness.

What tips on being confident at work have helped you in the past and you would pass on to other women?

Be authentic. And don’t be afraid to ask for help through positive interventions like looking for mentors or coaches, either in your workplace or outside. Actively look for sponsors and support from people who can assist you to influence your career and be specific in asking for what you want or need.

Here’s a selection of incredible confidence tips from the women we polled.


Don’t focus on your weaknesses. Women in particular have a tendency to do this, rather than looking to their strengths. Do you default to look at the one thing you got wrong, rather than the ten things you got right? Look at what you’re great at instead and find ways you can strengthen this.

w yourself to accept you cannot be right all of me and be willing to learn from what you could have done better.” “AVOID GOSSIP IN THE WORKPLACE. KNOW YOUR FACTS. DON’T BE AFRAID TO ASK QUESTIONS. SHARE YOUR KNOWLEDGE.”

Give yourself permission to leave if it doesn’t feel good. Females often remain in situations where they feel bad, instead of side-stepping them. Look at ways of breaking out of that cycle, give yourself permission to move on or out of an environment that’s not healthy for you.

“Be confident being you, don’t try to be someone else. If in doubt, ask for help, as this isn’t a sign of weakness.” IN YOUR ABILITIES AND DON’T COMPARE 3 - What challenges you YOUR making theGUT impact INSTINCT.” you wanted TO OTHERS - stopped TRUST

Contact Sarah Haran www.sarahharan.com

3 - What challenges stopped you making the impact you wanted

women we questioned (42%) said “appearing confident, but not nt” has “Don’t stopped them the they want women we questioned (42%) saidimpact “appearing confident, but not try tomaking be perfect, nobody is at work.

nt” has stopped them the best impactand they be wantas at work. perfect! Justmaking try your k of knowledge around a certain subject or skill” has held them back prepared as possible.” a negative mindset” and “forgetting kmanaging of knowledge around a certain subject or skill”what has you heldwere themgoing back ng” has affected 30% of the women spoke to.what you were going managing a negative mindset” and we “forgetting

ng” has affected 30% of the women we spoke to. “BUY THEappearance” BEST QUALITY feel their “personal has heldYOU them back.

CAN AFFORD.” feel their “personal appearance” has held them back. 5%

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19% 19%

16% 16%

9% 9%

17% 17%

Appearing confident, but not feeling confident Forgetting what you were going to say or waffling Appearingaconfident, but not feeling confident Managing negative mindset e.g. why should anyone listen to me? Forgetting what youtowere goinga to say oror waffling Knowing how best structure speech presentation Managing a negative mindset e.g. why should listen to me? Lack of knowledge around a certain subject or anyone skill Knowing how best to structure a speech or presentation Your personal appearance Lack of knowledge around a certain subject or skill Other (please specify) Your personal appearance Other (please specify)




BRINGING YOU HOME TO YOURSELF As we cannot go outside, we have to be inside and

Oh! What a metaphor Is home a place? or a feeling? For me, home is a feeling. It isn’t just where you are from, it is where you belong. As we transition and experience this time we have a chance to come home, to

who we are,

core, our essence, brilliance. our

our fundamental

You deserve it.


is a space to allow us to recognise the emotions we are feeling, know how our brains are coping and find our new rhythm - whether you are home schooling, on your own, without a commute - there is a new rhythm for us all. And we can pause. Even for a moment.


This time is shining light on things that are working and things that are not. Some people are questioning what they are becoming and what role is right for them. Lets grant ourselves the opportunity to set things straight and appreciate.





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Webinars: 17th & 30th June



Jo Chidley Jo Chidley, the brains behind Beauty Kitchen, talks to BWS Magazine and Return · Refill · Repeat programme is based on those same principles and has enabled us to create a closed loop system of recovery for our packagaing. It is a completely Waste Zero process where everything we produce has a use.

Beauty Kitchen is a very successful business with amazing products. How did you start in businesses and was skin care and wellbeing your background? Thank you, a lot of hard work has gone into building Beauty Kitchen into what it is today. My background is in chemistry and herbal botany so naturally I have been curious about skincare formulations and wellbeing, but I have also always been obsessed with sustainability. To give some context, I struggled to find truly effective natural products that were also considered ingredients & packaging waste at the same time. The lack of these products sparked a passion to take this matter into my own hands. Sustainability is at the core of everything I do in my day to day life, so of course this was always going to flow into my business too.

What is your best-selling product? I would look to our skincare and in particular the Seahorse Plankton+ range. This is an extremely popular range with our customers with the award-winning High Definition Facial Oil being at the top of the list. I do see all of our products on the same level playing field in the sense that they are all as equally effective and sustainable as each other.

It is well publicised that it is harder to fund female led businesses is. In your experience did you find this a challenge? We have boot strapped the business all the way so far with lots of support from various organisations both commercially & intellectually; RBS, Scottish Edge, Scottish Enterprise, and WES to name a few. We have looked at investment funding and I have not enjoyed the experience, although we have always got something out of those meetings whether that’s knowledge, network or how not to do things, which has been great for us. We will take investment at some point however, the investment community needs to evolve to support businesses like mine which are female led, BCorp certified, ethical, and work with Cradle to Cradle principles. I haven’t found an investment business that matches this ethos (yet).

“Our award-winning High Definition Facial Oil is one of our top selling products.”

In the billion-dollar skincare industry, you have to stay ahead of the curve if you want a successful business. You must provide a product that differentiates you from your competition and adds additional value. What are Beauty Kitchens USP? True sustainability is our USP. Believe it or not, creating a product is easy within the beauty industry using general business practises and ethos. The challenging aspect is to create the product, as well as the packaging, sustainably. We tackled the business practices first by becoming one of the first B Corp certified businesses in the UK where we must constantly and legally meet high standards of social & environmental performance, accountability, and transparency.

Your brand packaging is very distinctive, do you think this is key to selling your products and what was your idea behind the designs? Definitely. Aside from considering sustainability when it comes to packaging, we wanted to inject an element of the Beauty Kitchen character into the design. I believe this compliments our products, but at the end of the day it is the sustainability element of our products that really attracts our customers. How has Beauty Kitchen adapted to COVID - 19? As an entrepreneur, I see challenges as opportunities and as a SME we have been able to adapt and innovate during this current crisis. We have to see a silver lining, and I’m excited by the way people’s shopping behaviours are starting to change. It feels like we are all making more considered choices and to enjoying using what we already have. These are the sustainable choices that we hope will become the norm in every aspect of life.

Next, we had to consider packaging and the only way forward for Beauty Kitchen was to incorporate ‘Reuse’ into our business. Every Beauty Kitchen product & process has been designed using Cradle-to-Cradle principles meaning everything we produce fits into the circular economy, including our sustainable packaging is washed and reused in the next batch. Our refill stations



What advice would you give to a young entrepreneur looking to start a business? Seek out a co-founder (or multiple) as this will give you the added strength, both mentally & emotionally, when you have those days and weeks that nothing goes right. A growth mindset is needed as there are so many different jobs you will have to do rather than what you may already have a speciality in. Find an accelerator programme that will support you & your ideas and also give feedback on what works. Learn to fail fast and fail cheap. Become a dream maker, as in someone who can dream up great ideas, solutions & innovations and then make them happen. Are all of your products made in Scotland? No, we make all of our products in the UK except the konjac sponge as the base ingredient for this comes from Asia and they are the masters of konjac. Finally, who is your influencer and mentor? William McDonough has been a huge source of inspiration for me and my businesses. He is the co-author of “Cradle to Cradle: Remaking the Way We Make Things�, a book that has had a huge influence in creating the backbones of Beauty Kitchen and our sustainability ethos. www.beautykitchen.co.uk



LESSONS LEARNED TOO LATE What are the lessons people most often learn too late in life? Originally appeared on Quora--the place to gain and share knowledge, empowering people to learn from others and better understand the world. Paying attention to what you’ve been through and how that makes you feel matters. It takes a lot of emotional energy to grieve, process, and overcome. The balance of being able to take time to reflect, and to prioritize your future while spending the majority of your day in the present, is beyond valuable, it’s life changing.

1. Perception is reality It’s true. The way you interpret and understand the world directly affects your beliefs and the way you live your life. Perception creates bias as much as it creates understanding. It creates fear as much as it creates curiosity. Do you want your reality to be narrow or vast? Will the bliss that ignorance provides be sufficient, or do you need more? The truth is most people want more. Even if it is on a subconscious level. Humans tend to trail blaze. From cradle to the grave, our society emphasizes the importance of education. Learning and discovering is what we do, but still it is increasingly hard to understand what you don’t understand. So how do you learn to know what you don’t know? Start by asking yourself: What don’t I know? What do you want to learn more about? Most importantly, understand that it’s OK to be wrong. In error there is growth.

4. Do what you love, love what you do There was a huge mosaic near my university in London that said that those words. I was grateful to walk past it almost every day and remind myself of the importance of loving your career and loving what you do. Your work is a considerably large aspect in your life that you dedicate yourself to. If you aren’t happy in your career, that unhappiness will seep into other aspects of your life. And while nothing is perfect, it’s important to work on yourself and position yourself to reach the goals and satisfactions you desire.

Most importantly: Invest in yourself.

2. Everything is temporary Your good times are temporary and your bad times are temporary. So when you’re up, enjoy it, bask in it, and be grateful for it. And when you’re down, know you will get through it. Know that it’s not the end, and that it’s just a rough patch. Life is full of twists and turns, ups and downs, and surprises. We forget that it’s about the journey not the destination. There is a lesson in everything. I think it’s hard for a lot of people--especially young people--to appreciate life. Recognizing the full worth of your hardships and your blunders is key to appreciating the journey. It’s just as important to stay humble and be grateful for the joys life brings you. Everything is temporary, so make the most out of all of it. 3. The importance of being present More often than not, we tend to worry about what’s to come, or dwell on something that’s already happened. While it’s crucial to care and consider your future, be careful not to let it hinder your present. Moments turn into memories. Enjoy the moment while you have it. It usually takes a lifetime of piled up worries for a person to realize: Worrying isn’t productive. Living in the past is equally unproductive. There are definitely benefits in being able to reflect on yourself and on your past.



This goes for your non-work life, too. What habits and hobbies do you want to stop? Which ones do you want to develop? It’s important to be conscious of the type of people and activities you surround yourself with. Information is like nutrients to your brain, be aware of what you are feeding yourself. Success isn’t one triumphant moment. Success is a series of moments (and choices) leading up to bigger moments. You are the only person who can get in the way of living every day doing what you love. Bob Dylan said it best when he said “What’s money? A man is a success if he gets up in the morning and goes to bed at night and in between does what he wants to do.”

One of the worst things you can do for selfdevelopment is comparing yourself to other people. It’s easy to get caught up in jealousy and wanting what other people have. Especially with the way we interact with social media. You have to remember that people tend to show only the best parts of their lives on those platforms. It’s not fair to yourself when you see that and think “I want to do that” or “I want to look like that”. Not only does that distract you from being appreciative of what you have in our own life, it doesn’t provide any productive input to yourself. Most often, your perception of someone’s life is a fallacy. And even if it isn’t, focus on yourself. It’s your journey and your path that you should be concerned with. Being happy takes practice. Whether it’s you learning to let go of your ego, or forming more self-loving habits...it takes practice. You only have one life, work as hard as you can to make it your best life. This question originally appeared on Quora--the place to gain and share knowledge, empowering people to learn from others and better understand the world. You can follow Quora on Twitter, Facebook, and Google+.

5. Being happy takes work The happiest people tend to be the ones who’ve worked the most on themselves. Being happy takes a lot of work. It’s just as much work--if not more-- to be unhappy. So choose wisely. Being happy means at some point you decided to take control of your life. It means you decided to not be a victim and to put that energy back into yourself. Sometimes it’s hard, but you have to pull yourself up and push yourself forward.Your lifetime is a series of developments and personal growth.

Answer by Alyssa Satara, co-founder at Refugee Code Academy, on Quora

“If you are depressed, you are living in the past. If you are anxious, you are living in the future. If you are at peace, you are living in the present.” - Lao Tzu 21

Business Women Scotland (BWS) is back for a 6th year to mark the achievements of the growing numbers of women- led businesses. The Business Awards will celebrate the entrepreneurial talents of women across Scotland – and help to create more business role models to inspire the next generation of leading women. This year we are awarding women not only running their own business but also recognising women that work in larger organisations in Scotland. Business Women Scotland has a fantastic group of influential women on this years judging panel bringing a wealth of knowledge and understanding of business. Join us for our exciting new Virtual awards format for 2020 as we start the awards at 11:30 for virtual networking, and then at 12 noon with a welcome glass of fizz and virtual networking The awards are a celebration of women making their mark and their way in the world of business this year,. Together, we will recognise the notable contribution women are making to boost Scotland’s economy and continue to develop a diverse and thriving world-class business ecosystem. Our MC for the evening is journalist and broadcaster Rachel McTavish. In the last 16 years Rachel has worked for ITV, BBC, FIVE, GMTV, STV, ITV London and can be seen reading the news on STV.















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Profile for Lynne Kennedy

BWS Magazine issue 57 - May/June 2020  


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