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B U S I N E S S women scotland ISSUE 24 : OCTOBER/NOVEMBER 2013 : BI-MONTHLY

ONCE UPON A TIME...

TEL : 0141 332 8801 : WWW.BWSLTD.CO.UK

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13 13:50

BUSINESS WOMEN SCOTLAND

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Welcome T

his edition of Business Women Scotland is packed with more inspiring stories from the business world! We showcase four businesses we consider ‘Ones to Watch’ – from an e-commerce fashion site to a collective jewellers studio, these are four entrepreneurial women with businesses set for success! We are also thrilled to include a feature from Begg & Co, the Scottish cashmere company who have now launched their new label after years of providing for some massive names, including Ralph Lauren. Fast food doesn’t have to be a ‘ding dinner’- have a look at our mouth watering recipes guaranteed to be on your plate within 20 minutes! Once again, we have some fantastic networking events coming up over the next couple of months – these can be found listed on page 46. We’d love to see you there! And keep your eyes peeled for our 2013 BWS Christmas Gift Guide - this was a huge hit last year and we’re so pleased to have brought it back again this year! Thank you once again for your comments and support!

Lynne Kennedy Business Women Scotland Ltd Tel: 0141 332 8801, Email: Lynne@bwsltd.co.uk, www.bwsltd.co.uk

Managing Editor Lynne Kennedy, Email: lynne@bwsltd.co.uk Editor Beverley Brown, Email: info@bwsltd.co.uk Art Director Jennifer Kelly, Email: edit@bwsltd.co.uk Accounts Isabel Harland, Email: isabel@bwsltd.co.uk Advertising Sales Email: adverts@bwsltd.co.uk Social Media Lynsey Macdonald, Email: Lynsey@bwsltd.co.uk Cover PHOTOGRAPHER: Angela Stewart, www.angelastewartphotography.com MAKE UP: Kat McSwein @ Colours Agency HAIR: Karen McDougall @ Colours Agency (Thank you to UNITE for the hair products used in the shoot. STYLIST: Ann Russell @ Colours Agency MODEL: Gillian Cook @ Colours Agency www.coloursagency.com Published by Business Women Scotland Limited Tel: 0141 332 8801, www.bwsltd.co.uk Independently owned and published by Business Women Scotland Limited. No part of this publication may be reproduced or used in any form or by any means whatsoever, without the express written permission of the publisher. The design of advertising copy produced without additional charge by our company remains the copyright property of Business Women Scotland Limited and may not be reproduced in any other publication without our express written permission. © All rights reserved by Business Women Scotland Limited.

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Contents

04 07 08 11 12 14 16 19 20 23 24 27 28 30 31 32 36 39 40 42 44 46

Business news Keeping you in the loop. Quick question... Fiona McIver, IT Hotdesk, Aberdeen. Once upon a time... with Nicola Taylor Director, Chardon Management, Glasgow.

Quick question... Victoria Arnold, Homestayfriend and Desk Union. Business angels The pros and cons of this type of investment. Zero hour contract pros and cons Pamela Anderson, Senior HR Consultant, Square Circle. Once upon a time... with Begg & Co Begg & Co, Ayr. A slice of the action for... Eat Balanced Pizza. Once upon a time... Jacqui Hepburn Director, Flybe Training Academy, Exeter. In good company with… Dickie&Moore. Support @ success for… bebaroque. Dealing with awkward situations at work Michael Cheary, reed.co.uk The ones to watch Four inspirational business women. Quick question... Dr Emma Ravichandran BDS, Clinetix Rejuvenation. Lifestyle introduction Welcome to our lifestyle section... Think pink! Fashion must-haves in this season’s colour. What gives French women their je ne sais quoi? Victoria Dobbie, Medical Director, Face and Body. Bags of style… Power dressing requires power accessories! Ask Anne Anne Ferguson answers our haircare questions. Luxury nights Make-up must-haves. 20 is plenty! Tasty meals on your table within 20 minutes. BWS membership & networking Information and dates for your diary.

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BUSINESS WOMEN SCOTLAND

businessnews A BRIGHT SPARK... In the lead up to the launch of her online salon booking portal earlier this year, Leah Hutcheon was not short of support when it came to making her dream job become a reality. A former magazine editor, Leah turned redundancy into an opportunity to create a business she really believes in, and Appointedd was born. Working with the Scottish start up accelerator team at Entrepreneurial Spark, Leah was featured on the BBC documentary ‘The Entrepreneurs’, a programme specifically looking at the Entrepreneurial Spark process. She also competed in the Scottish EDGE - “a competition which aims to support and encourage entrepreneurial activity among young companies in Scotland.’’ With a total prize fund of £2million, Leah and Appointedd were awarded an amazing £30,000 and a support package from The Royal Bank of Scotland. Leah said,

“ It was a fantastic vote of confidence to win the Scottish EDGE Award - I felt very proud that Appointedd was one of the first female led companies to win the prize.”

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ONE IN FIVE SMALL BUSINESSES IN SCOTLAND TURN TO THE BANK OF FRIENDS AND FAMILY One in five small business owners in Scotland turned to the bank of ‘friends and family’ for start-up capital and medium term loans, and more than three quarters (76%) launched their new business ventures with working capital of £2,000 or less, according to a survey of small business owners conducted by leading debt recovery and credit control firm Yuill + Kyle Solicitors, the firm behind the Debt Scotland website. Of the 2100 small business owners polled by Debt Scotland, 75% said they had to use their own personal savings as working capital, while 12% said that redundancy money provided their start-up funds. Only 3% of small business owners polled said they were able to secure a bank loan to get their business off the ground, highlighting the banks’ reluctance to lend to riskier start-ups. As a result, business owners have been forced to look elsewhere for funding to get their ventures off the ground. When small business owners were asked what the biggest obstacles they faced when starting out were, nearly half (48%) said struggling to maintain cash flow was a chief concern, while nearly a quarter (24%) said access to funding was the main problem. One in seven (15%) said the lack of business support and advice was an issue, while 9% admitted government red tape was holding them back, and 4% had problems recruiting skilled staff. Stephen Cowan, managing partner at Yuill + Kyle Solicitors and the driving force behind Debt Scotland, commented,

“ The challenge of launching a new business is no better illustrated than by the nu mber of business owners in Scotland who are having to rely on friends and fa mily to raise cash, largely because of the void left by the banks shutting up shop. ’”

“Our business management software enables salons and spas to take guaranteed online bookings. As part of our application, we pledged to donate 55 free licenses to businesses throughout Scotland. As such, we are now able to allow these salons and freelance beauty professionals to take guaranteed bookings on appointedd.com. “The idea for Appointedd came as I was also too busy to phone salons during business hours. I wanted to make a site where you could browse lots of different salons in one place, check their reviews, take advantage of deals and make guaranteed bookings. “With the business going from strength to strength, we can’t wait to see what the future holds.”

“It helps that it’s never been easier or cheaper to start a business from scratch, opening up the self employed route to a whole new generation of aspiring entrepreneurs. Businesses are being launched from kitchen tables across the country, as the online revolution has knocked down the barriers to enter. “Businesses still face the same issues though - top of the list is a failure to get to grips with cash flow. It is essential that business owners follow sensible business practices from day one, to ensure that they don’t over stretch themselves. “This includes putting practices in place to avoid bad debt, including good credit control and prompt chasing of non-payers. Knowing your customers is essential. Obtain trade references and if you’re dealing with a limited company try to gain personal guarantees. Invoice accurately and on time, ensuring your customers know your credit terms! Most important of all don’t ‘hang around’, get onto the job quickly be assured you’ll not be the only creditor in the queue. “It’s also paramount that small businesses have the tools to recover the debt via the courts should all else fail, in order to protect their cash flow. If moving things to the next level, who will be responsible in your company for progressing the debt to a debt recovery professional? Can they identify the ‘can’t pays’ from the ‘won’t pays’? There’s no use in throwing good money after bad but it’s a common scenario. “Remember, you’ll be entitled to interest and collection costs, in terms of the Late Payment legislation so you may well end up with more cash recovered than you thought was legally due!”

appointedd.com

www.debtscotland.com

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c o m p et it i o n

BUSINESS WOMEN SCOTLAND

5

At Business Women Scotland we champion the importance of keeping up-to-date with what’s happening in and around the world of business. We’ve handpicked a selection of helpful, thought-provoking and inspiring business news stories for you to enjoy...

HOW CAN SCOTLAND’S CHARITIES FIND THE BOARD DIRECTORS THEY NEED? The most rewarding career move a finance professional can make might well be an unpaid board membership, according to Leith recruitment agency iMultiply Resourcing. iMultiply and Johnston Carmichael present an evening of talks by charitable organisations interested in connecting with senior business professionals from the Central Belt. Kirsty MacKenzie, founder of iMultiply Resourcing, said she decided to launch Pros for Pro Bono as an annual event in response to a growing need for senior business leaders to contribute to the success of Scotland’s charitable sector. Kirsty said, “Nonprofits are telling us it’s very difficult to find pro bono board members, especially those with finance skills. Charities want to enhance their organisations with voluntary board members who bring expertise in areas like finance, law and human resources. At the same time, we’ve been speaking to finance professionals who want to widen their professional networks and gain exposure to a different sector. We’ve launched this annual mixer to help these groups find each other, and learn more about the benefits of pro bono board membership for the individual, for the charity and for the community.” Chief Executive Nigel Henderson of mental health charity Penumbra notes that Scotland’s charities are increasingly delivering welfare functions that were once the remit of the state, and need a range of professional skills to secure contracts and assure good governance. Nigel said,

“ Charities need to show they have the right procedures, processes and governance. Collectively Scottish charities employ around 130,000 people: we need to think as big as other sectors, and make sure that at a board level we are doing things right, not just doing ‘the right thing.’” “We recruit from a wide range of backgrounds/disciplines for Penumbra pro bono board members, from finance to employment law to lived experience of mental health issues. Recently one of our board members helped us with a question around intellectual property. Senior individuals who are interested in helping shape the kind of Scotland we all want can make a tremendous contribution through pro bono membership on charity boards.” The event features speakers from Penumbra, Link Group and Melville Housing Association. David Jack of Ascend HR will describe his own experience of board-level pro bono work. The evening aims to give charity CEO’s and individuals the opportunity to promote their organisations and meet with talented senior finance and business professionals who are interested in pro bono work. For more information, or details about future events, please call Fiona Riding on tel: 0131 603 7747.

LYNSEY MCKEE IS APPRENTICE OF THE YEAR A trainee Computer Aided Design (CAD) engineer with Doosan Babcock in Renfrew has been named by the Institution of Mechanical Engineers as its Apprentice of the Year. Twenty-one-year-old Lynsey McKee’s nomination stood out from the hundreds of entries for the prestigious award. Patrick Kniveton, President of the Institution of Mechanical Engineers said,

Lynsey McKee

“ Lynsey is a very worthy winner of the Apprentice of the Y ear Award. She has demonstrated a fantastic work ethic, technical competency and is a great tea m player. Lynsey is on course to enjoy a hugely successful career in engineering.” Nominated by her line manager and mentor at Doosan Babcock, Lynsey juggles her day job drawing up designs for coal and biomass burners alongside college study. Lynsey has now qualified as an Apprentice CAD Technologist, which was awarded by the Engineering Construction Industry Training Board. She has also completed her first year’s study towards a degree in Mechanical and Electronic Engineering Systems at Glasgow Caledonian University and now has her sights set on progressing into a design engineering role at Doosan Babcock as well as achieving Chartered Engineer status. Commenting on her success, Lynsey said, “It’s great to know your achievements are recognised. It’s been hard work keeping all the aspects of my work up to date to a high standard. I’m over the moon.” Lynsey’s line manager, Willie Ross, Lead Engineer – CAE Systems at Doosan Babcock, added, “Lynsey’s success demonstrates what you can achieve if you work hard. The sky’s the limit for apprentices at Doosan Babcock. If they are willing to work hard, they’ll progress.”

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02/10/2013 11:31 17/9/13 16:12:34


BUSINESS WOMEN SCOTLAND

Quick Question...

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Fiona McIver

We invited Fiona McIver - account manager at Aberdeen-based company IT Hotdesk to answer our questions...

Q: Hi Fiona! You just joined the IT Hot Desk Team this year – how has it been so far? Starting at IT Hotdesk was very daunting to begin with as I had never worked within the IT Industry before, however the team has been very welcoming and there hasn’t been a day in the past 6 months that they haven’t taught me something new about networks, servers or desktops.

Q: Having worked in business development in a variety of industries, what have you found to be some of the new or different challenges the IT industry has provided? I would say the tendering process and length of time decisions are made. In my previous roles for example hospitality, the decision was almost instant. However with IT, clients get to know the team and research all possible avenues before coming to a decision. Also I have always dealt with the PA, secretaries, and project managers within organisations before whereas now it is the directors, IT managers and finance managers so they have a different outlook and different priorities.

Q: Can you provide a little overview of what your typical day at the office is like? Every day is different in the office. I start with looking at the paper and my emails to find out what is happening within the business world. Aberdeen is moving at a fast pace at the moment and it is important we keep up to date. After that it is usually a blur of prospect business meetings, writing proposals for new businesses and for upgrades to existing clients IT Infrastructure. Networking events, chasing clients for appointments and decisions on quotes. Liaising with the project manager and service desk manager on how things are going with on-going projects and issues.

Q: What would you say to any women who think that the IT industry is predominantly occupied by men? As the only woman in the IT Hotdesk team at the moment would you like to see more women making a move into this sector or do you think there is more of a balance than we might think? I guess it is just like the engineering industry - it is one of these industries that has always been predominantly men, however can be a career for both men and women. I was at an event in May for women in IT and there were 70 women there that work in IT in Aberdeen, however most of them work within IT departments within Oil and Gas companies or within the business development or project management positions in IT Solution companies. Therefore my personal feeling is that women in IT is growing and will one day have an equal balance.

16:12:34

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LEFT: Fiona with Gordon Christie, Director IT Hotdesk (centre) and the engineers of IT Hotdesk - Neil Taylor, Bruce Cooper, Richard Murray, Craig Stephen and Bryan Philip.

Q: Is this an industry that you see really growing in Aberdeen? With the Oil and Gas industry really flourishing at the moment, do you think that is having an impact on a lot of other types of business? With all the new offices in Aberdeen being built more and more companies are requiring assistance with their IT systems and infrastructure. I would agree that most companies within Aberdeen are benefiting from the increased activity, creating a catalyst for growth in the city. Of course there is always additional competition from competitors, but our philosophy is that healthy competition is good for our business and customers.

Q: What is the most important piece of advice you would give to any new business start-up? Ensure you engage a reputable and reliable company to set up your IT systems properly at the beginning. Even if you only have 1 PC then it is important to ensure you have your back up, licenses and systems in order. Starting with everything in order makes the expansion a smoother and less expensive process in the future.

Q: And finally, if you could go on an all-expenses paid trip, anywhere in the world, where would you go and why? A world cruise, why choose one place when you could visit them all. I really enjoy learning about new cultures and trying new food. I would always need to have WIFI on a cruise ship though! n www.ithotdesk.com

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BUSINESS WOMEN SCOTLAND

Once upon a

time...

The first of this issue’s ‘Once upon a time...’ profiles focuses on Nicola Taylor - director of Chardon Management, one of the UK’s leading independent hotel management companies - recently acquired by Interstate Hotels & Resorts - and board member of The British Hospitality Association.

Nicola Taylor

Name: Nicola Taylor Company: Chardon Management Location: Glasgow

www.interstatehotels.co.uk

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icola Taylor was born into the hotel business – literally. The child of hoteliers (her parents met working in hotels and Chardon remains a family business), her first home as a new born baby was a penthouse flat in Lorne Hotel in Glasgow, where her father (Maurice Taylor, an inaugural member of the University of Strathclyde Academy of Distinguished Entrepreneurs) was general manager at the time. When her parents subsequently borrowed money from her maternal grandmother to set up their own business, again the Taylor family lived in a hotel in Edinburgh’s Albany Street. And when her family later returned to Glasgow to run the Beacons Hotel, Nicola once again found herself living in an hotel. “I’ve known the business my whole life because I’ve lived in hotels as a child,” says Nicola. “Indeed, I can remember ironing pillow slips at the age of seven! It’s very different living in an hotel, particularly as a child, because you can’t make any noise, you can’t make any mess – and you eat out all the time because you don’t have a kitchen.” Inevitably, by the age of 14, Nicola’s first job was in an hotel – and she loved it. “I started off working in the hotel reception over the summer holidays, properly working a five day week with shifts,” she recalls. Having done her stint in reception and gaining an understanding of reservation systems, Nicola then did housekeeping shifts at weekends. “Every Saturday and Sunday morning, whilst everyone lay in bed nursing hangovers, I was dropped off at the hotel at 8am and did my shift until 2pm, changing beds and tidying up after people,” she remembers. “It meant that you never got a long lie, but that’s the way it was: summers were spent working; Christmas holidays were spent working and weekends were spent working. “That gives you a good understanding of how the business operates: the good and the bad of it; difficult customers; nice customers; making sure that there were no fiddles going on. It’s hard work in the hotel business and I’d seen my parents working 365 days a year, seven days a week 24 hours a day because that’s the nature of the business.” Perhaps unsurprisingly, then, on leaving school Nicola initially pursued a career outwith the hotel sector and went to train as a beauty therapist at Champneys in Tring, leaving home at the age of 17. But, following a short spell as a beauty therapist in Glasgow, she returned to the hotel sector, working in conference and banqueting sales at the Lorne Hotel for a year before relocating to Surrey to work in the same role for the Anugraha, now Saville Gardens. Her next career move was to work in sales at Hilton’s Regent’s Park Hotel before being head-hunted to work with Richard Branson. “I loved my time there, until I was invited to relocate to Miami to work at a nightclub,” says Nicola. “I was really excited about the opportunity until I was told that I had to live in a gated community and had to have a driver, which didn’t really appeal to me.” So, instead, Nicola returned once more to Scotland, to help her

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BUSINESS WOMEN SCOTLAND

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The Holiday Inn Glasgow Theatreland

What some people forget is that, if you go to university, you can study for seven years and end up with a lot of debt whereas, if you go into the hotel business, you can spend seven years learning the he trade and get paid for it. And, importantly, as you move up the career ladder, your pay gets considerably better and you have a skill set which is transferable almost anywhere in the world. Nicola Taylor

parents open Parklands Country Club in Newton Mearns on Glasgow’s southside, where she worked for the next four years. Then it was back down to London to work in media sales, firstly, for The Herald and Evening Times Group, then Capital Radio, then The Mail on Sunday, where she headed the client sales team for the next five years. Come the early 2000s, Nicola was once more lured north of the border to help the growth of Chardon Management. At the time, her parents owned two hotels in Glasgow and managed the Holiday Inn Express in Perth and the Quality Hotel at Edinburgh airport (which they subsequently purchased). Just two years later, Chardon entered into a joint venture with Starwood Capital, whereby it took on the management of seven Hilton hotels, upgraded them and rebranded them into Holiday Inns. Over the course of the last decade, Chardon has grown to become one of the largest independent hotel management companies in the UK, operating 32 hotels and a health and fitness club with a brand portfolio consisting of Holiday Inn, Hotel Indigo, Holiday Inn Express, Ibis Styles, Best Western Plus, Quality Hotel, La Bonne Auberge, Limelight Bar & Grill, Triangle, hoteldeals.co.uk and five individually branded properties. “In many ways it helps that I’ve had a corporate background, because you have a much better understanding of the workings of a FTSE 100 company if you’ve worked in one but, equally, I’ve a huge understanding of what it’s like to operate within a family business, where you’re much more involved in lots of different things,” says Nicola. “I think that going straight into a family business does make it harder for people in many ways, because you don’t have the same opportunity to learn different skills. What you don’t want to do is end up being a mini-version of the person that started the family business because the world has changed and will continue to change; the way that hotels operate has changed dramatically and continues to change everyday because of technology and what guests are looking for. “There are also fewer owner/operators and more big investment funds, because hotels are essentially big chunks of real estate with hundreds of bedrooms on expensive land in city centre locations.” So is Britain getting better at customer service? “In countries like America, Sri Lanka, Australia, Germany, being involved in the hospitality sector is seen as an amazing career, but not yet in the UK, which is a real shame,” she says. “What some people forget is that, if you go to university, you can study for seven years and end up with a lot of debt whereas, if you go into the hotel business, you can spend seven years learning the he trade and get paid for it. And, importantly, as you move up the career ladder, your pay gets considerably better and you have a skill set which is transferable almost anywhere in the world.”

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Would she then recommend the hospitality sector as a career choice? Nicola does not hesitate to reply in the affirmative. “If, for example, you are a working mum, with kids at school and you want to start at 9.30am and finish by 2.30pm, then there are jobs in an hotel that will enable you to do just that; you have a lot more flexibility than most other industry sectors,” she says. “It’s also a sector that’s unlikely to disappear because people are increasingly interested in travel. Indeed, travel and tourism is now Scotland’s biggest employer and our biggest growth industry. It employs more people today than shipbuilding ever did.” n

Quick Question Q: A:

What advice would you give an emerging business woman?

Q: A: Q: A:

Do you have any ambitions yet to be achieved?

Q: A:

Do you have any regrets that you can share?

To make decisions, good or bad; if it’s a bad one you can change it and learn from it – but not making a decision is worse than making a bad decision because nobody can move on from it.

Something that I’ve always wanted, but have yet to achieve, is a better work/life balance.

Can you tell us what motivates you?

Doing my job well and taking pride in it. Ken Wilson, founder of Holiday Inn, once said that if you find a job that you love you never have to work again for the rest of your life.

If I had a regret it would be that I didn’t have children – but that’s because I physically wasn’t capable, not because of work. It annoys me when people assume that successful women in business without children have decided to give up on that aspect of their lives, because I know that that’s certainly not always the case.

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ern ery ach acE d Brew M a n Fion Lomo h Loc

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0845 609 6611

call or visit www.bgateway.com/growing Download our free business support app: http://app.bgateway.com

Eligibility for one-to-one advice varies, contact 0845 609 6611 to find out if you qualify. Business Gateway services are delivered by Local Authorities, Scottish Enterprise and Scottish Government with the support of associated partner organisations. Maximum call charge from BT landline is 3p a minute. Call centre open Monday to Friday 8am to 6pm.

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02/10/2013 11:31


BUSINESS WOMEN SCOTLAND

Quick Question...

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Victoria Arnold

Victoria Arnold - founder of Homestayfriend and Desk Union - answers our questions...

Q: When you were studying marketing at university, did you ever imagine that less than ten years later you would be the founder of two successful businesses? Throughout my time at Stirling University I was always very determined, although I was never quite sure of the path this would take me! I always tried to gain as much external work experience as possible during my studies and after I had graduated I opted for an internship abroad. I never really saw myself ‘climbing the big corporate ladder’; I always knew that someday I would have my own business so was just waiting for the right opportunity to come along. Luckily, although unluckily for my social life, I now have two!

Q: Can you tell us a little bit about the background of Homestayfriend and Desk Union? Both businesses were founded through my own frustration in looking for a service that didn’t exist. With Homestayfriend, I was working at a university and had just moved into a two bedroom flat. I wanted to rent my spare room out on a shortterm basis and knew there was a demand from visiting professors and Erasmus students. Homestayfriend has evolved into an agency that places international students with host families across the UK and Ireland. Desk Union has a similar story. I was a part of a business incubator programme, Entrepreneurial Spark, which provided other young entrepreneurs and me with free space for 12 months. Around five months into the programme, I started to think about where all these fledgling businesses would move to afterwards. There was a definite gap in the market for flexible workspace for the startup and microbusiness community. So as you can see, if I can’t find a service, I build it!

Q: Homestayfriend was awarded Best Young Business of the Year in 2012 by the Association of Scottish Businesswomen – how did it feel to have your success recognised so early on? It was the perfect timing. I made the brave decision to leave full-time employment last summer and, in fact, my final day at work was the day before the award ceremony! Winning that award on my first official day as a full-time entrepreneur filled me with so much validation. It also helped open many doors, whilst giving me that extra boost of confidence I needed.

Q: You have a clear passion for the idea of “coworking’’ – can you tell us a little bit more about what you see as the benefits of this? Coworking is awesome. Just imagine being in a room surrounded by other likeminded businesses on the same wavelength as you. If you’re having a bad day or struggling with a problem you can turn around and speak to someone else who has been there and done that. The essence of coworking is the sense of community that it provides. This is something you

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simply cannot replicate from home or in a private office. At Desk Union, we practise what we preach and have set up a shared workspace in the centre of Edinburgh with five other businesses and a few freelancers. It’s a brilliant place to work.

Q: What were some of the biggest challenges you found when setting up your businesses? Without doubt the toughest challenge is finding time; trying to fit everything into a day and spinning plates is the hardest thing I’ve ever had to do. However, things did become a little easier back in February when I took on my first employee. Now I look back and think ‘how on earth did I do that alone?!’ Balancing the two businesses is really difficult and I wouldn’t exactly recommend starting two businesses at once, but I am not one to do things by halves! I am now in the fortunate position that Homestayfriend is run by a colleague and my sole focus is now upon Desk Union. It was really tough to get to this point but if you keep grinding and stay focused, things begin to pay off.

Q: You are also an ambassador for the Power of Youth Scotland – has working with young people always been part of your plan? I feel really lucky to be involved with the Power of Youth. They are an amazing organisation with such passion and energy; in fact they are our coworkers too! I am always very conscious about giving back and ensuring other businesses have clear social values. The Power of Youth provides the perfect platform to allow me to do so through mentoring.

Q: What advice would you give to any aspiring entrepreneurs who are on the verge of starting their own business? JUST DO IT. You don’t have to jump in head first to start. I started Homestayfriend in my spare time until I got to a level where I could pursue it as a full time career. But you really do need to take the plunge and go for it! Anyone can have a good idea but putting it into action requires confidence and positivity.

Q: When you do have a day to yourself, away from work, how do you like to spend it? When I have a day off it’s great to jump in the car with my boyfriend and dog and head somewhere scenic for a long walk. I see my friends as much as possible; we enjoy a really good night out once in a while! I also try to go to the gym as much as I can. The gym is a great place to gather thoughts, prioritise tasks and put things into perspective – I often find myself lost in my own little world on the treadmill! n www.deskunion.co.uk www.homestayfriend.com

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BUSINESS WOMEN SCOTLAND

Business

angels

Ever wondered exactly what a Business Angel is? Or, what the pros and cons of this type of business investment are? With the term appearing frequently in business news pages at the moment, as a possible form of investment for your business, Finance Scotland have you covered from the basics to funding sources, and everything in between. Business Angels: The Basics

• are confident that your business is well managed.

Business Angels invest in businesses in exchange for a share of the business’ equity. Most Business Angels invest between £10,000 and £750,000. Business Angel investors usually invest in start-ups, or young businesses that need to fund activities like product development or market expansion. They can make investment decisions quickly but will still need to see that you have a good business plan before they commit. Business Angels may take an active role in your business, and can be a useful source of knowledge and mentoring.

• feel they can bring added value to your business.

Business Angels: The Process

• how your management team will implement the plan.

Your business should be ‘investment ready’ before you apply for funding. You should have:

Finalising the Investment Deal

• a business plan (see our website for guidance on how to use your business plan to get finance - www.finance.scotland.gov.uk) • audited accounts for the past two years.

• are not being asked for a huge investment, or repeated investments. When pitching your business plan to a Business Angel you should cover: • the benefits they would gain by investing. • details of the investment required. • terms of the proposed deal - e.g. share of control, skills you offer and timescale of investment.

It can take several months to finalise Business Angel deals, and for funds to be transferred. You should also allow for additional finance to cover legal fees and bank charges to arrange debt.

• evidence of current performance.

Legal elements of Business Angel deals include:

• a profit-and-loss forecast for next year.

• the investment and shareholders’ agreement - it sets out the terms of the investment and regulates the shareholders’ relationship.

• business bank statements for the past six months. • profiles of each partner or director in your business.

• the service agreement - e.g. employment contracts with managers or directors.

Pitching to Business Angels

• other contracts - with more junior employees, suppliers, or customers.

Business Angels are more likely to be interested in your proposal if they: • understand the product or service. • have worked in the same industry.

• the disclosure letter - details of any warranties or assurances agreed between the parties. • articles of association - your company’s internal regulations. • share options.

Business Angel investors usually invest in start-ups, or young businesses that need to fund activities like product development or market expansion. They can make investment decisions quickly but will still need to see that you have a good business plan before they commit.

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It can take several months to finalise Business Angel deals, and for funds to be transferred. You should also allow for additional finance to cover legal fees and bank charges to arrange debt. Business Angels: Pros & Cons Pros

Cons

• Business Angels are free to make investment decisions quickly.

• not suitable for investments below £10,000 or more than £750,000.

• no need for collateral - i.e. personal assets. • access to your investor’s sector knowledge and contacts. • no repayments or interest. • Business Angels are invested in your business’ success and can help you explore new ideas.

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• it can take a while to find a suitable Business Angel investor. • giving up a share of your business. • less structural support is available from a Business Angels than from an investing company.

Business Angels: Common Mistakes

Business Angels: Funding Sources

You may be refused Business Angel finance because you haven’t made sure that you are ‘investment ready’ before you approach potential investors. See our website for more information on preparing to raise finance - www.finance.scotland.gov.uk You should also identify potential risks and how you might overcome them. You could benefit by doing a SWOT analysis, which identifies your business’ strengths, weaknesses, opportunities and threats. Investors will want to know if there will be an exit opportunity and that they can recover their investment and make a profit. You should be able to tell them about your business’ long-term plans and ambitions. Remember to prepare for difficult questions and stay polite and respectful during your pitch.

You can find individual Business Angel investors or syndicates (groups of investors) through Business Angel networks in the UK and Europe. These include: • LINC Scotland – the national association for Business Angels in Scotland. • Archangel Informal Investment – Business Angel syndicate of around 100 investor members. • European Business Angel Network – the European trade association for Business Angels All information courtesy of www.finance.scotland.gov.uk

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SQUARE

14

BUSINESS WOMEN SCOTLAND

Pamela Anderson

Z ero Hour Contracts SQUARE CIRCLE HR • 75 Bothwell Street, Glasgow G2 6TS • Tel: 0141 248 7826 • www.squarecirclehr.com

Pamela Anderson, Senior HR Consultant at Square Circle - human resource consultancy and employment law company - highlights the pros and cons of Zero Hour Contracts. Q: Zero Hours Contracts - right or wrong?

Cons for the Employee

With much recent publicity about zero hours contracts the debate looks as if it will continue for some time. It is being used by the political parties as one of the ‘if we get into power we will...’ policies. Whether any party would follow through on its claims will be interesting. It is generally accepted that there is a need for casual contracts, but these usually allow the person to work elsewhere with no penalty if they are not available for work. There are various issues around zero hours contracts - they are legal but the biggest question could then be ‘Are they morally right?’ Let’s look at the main pros and cons for the employer and the employee:

• Not knowing how many hours they will be working each week this could have a knock on effect into child or other care arrangements.

Pros for the Employer

• Not knowing what their take home pay might be each week uncertainty about paying the bills, getting a mortgage, paying the rent etc. • They can’t work anywhere else, as they have to be available for work when the employer calls them so it is more difficult to do a second job. • Access to other employment rights and benefits could be restricted depending on the circumstances.

• They give the employer a vast amount of flexibility as there is no guarantee of any hours each week which in turn reduces the wage bill during quiet periods.

• Access to other benefits might be impacted as they are not able to state that they work a certain number of hours per week.

• The employees have to be available for work so the employer can call them up at the last minute and tell them to come into work that day.

Q: Is there a middle ground?

Cons for the Employer

Perhaps there could be - although this would rely on more flexibility being given to the employees and the employer not having as much flexibility. Here are a few:

These are few, maybe one key one is lack of employee loyalty and commitment.

• Have a minimum number of hours guaranteed per week rather than none guaranteed at all?

Pros for the Employee

• Could annual hours be the answer? This could help when there are ‘peaks and troughs’ of work.

They have a job - well they do some of the time at least. It is also interesting that you can find employees on a zero hours contract working what would be considered a normal working week - which begs the question, why is the zero hours contract being used? Also, if there is an established work pattern this can become implied terms and conditions of employment.

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• Removing the restriction on the employee about having another job would help. I am sure that there will be a lot more to be heard on this subject in the future. For any further information or discussion contact the team at Square Circle HR on tel: 0141 248 7826.

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SQUARE CIRCLE HR LTD human resources consultancy & employment law

L/R: Pamela Anderson, Senior HR Consultant; Alison Welsh, Director; Christian Potter, Director; Eleanor McDougall, HRLorna Consultant; Lorna Marks; HR Consultant; and Rozand Wood, Director. PICTURED: Roz Wood, Director, Christian Potter, Senior Director, Marks, HR Consultant, Alison Welsh, Director Pamela Anderson, Senior HR Consultant

Why not take the ‘hassle’ out of handling HR issues? As your HR Partner we can provide peace of mind that you have the support in place to handle all employment matters or people issues within your organisation, to help ensure that your employees are treated fairly, that your business is complying with employment legislation and help protect against tribunal action. Our approach is to develop a sound knowledge of your business, to provide personalised practical 'hands on' support, often at your premises, guiding you through or handling issues on your behalf. Our service covers all aspects of the ‘Business Support Lifecycle’. As well as the day to day support we can also tackle projects and run these for you as part of your business management team. In short we offer a complete outsourced HR solution, as much or as little support as your business requires.

Business Support Lifecycle > RECRUITMENT & INDUCTION: job descriptions • advertising • interviewing • competency-based selection • induction > DOCUMENTATION: employment contracts • HR policies • legal awareness > TRAINING & DEVELOPMENT: training needs • development plans • management coaching • change management • performance management > BUSINESS IMPROVEMENT: appraisal • absence • discipline and grievance • poor performers • communications • remuneration and benefits • culture change > EXIT STRATEGY: dismissal • redundancy • compromise agreements

For ‘HR For aa confidential confidentialno noobligation obligation ‘HRHealth HealthCheck’ Check’ or contact: or aa one oneto toone onewith withaaDirector Directorplease please contact: Alison Glasgow G3 8AZ. Alison Welsh, Welsh, Director, Director, Square SquareCircle CircleHR HRLtd, Ltd,36 75Washington Bothwell St,Street, Glasgow G2 6TS. Tel: or visit, Tel: 0141 0141248 2487826, 7826,Email: Email:alison@squarecirclehr.com, alison@squarecirclehr.com, or visit,

www.squarecirclehr.com w w w. s q u a r e c i r c l e h r. c o m BWS24.indd 15 SQUARE CIRCLE.BWS24.indd 1 BWS22.indd 9

Cert No. 9697

ISO 9001

02/10/2013 01/10/2013 12:29 25/07/2013 11:32 11:47


16

BUSINESS WOMEN SCOTLAND

Once upon a

time...

The second of this issue’s ‘Once upon a time...’ profiles focuses on Alex Begg & Company, their upcoming collections branded under the new name Begg & Co, and three key members of their experienced, talented and valued team.

E

stablished in Scotland in 1866 as Alex Begg & Company, the company handcrafts exquisite scarves, stoles and blankets from the finest cashmere, silk and lambswool angora yarns. Made in Ayr on the west coast of Scotland, the location’s reliable annual rainfall is, to this day, an essential ingredient in the manufacturing process and the ‘finishing’ techniques that elevate their products from being very good to being exceptional require many gallons of the soft water that flows off the Ayrshire hills. The production process is still very much an artisanal and handcrafted one with traditional looms and specific machines continuing to deliver the very best results and finishes. An example of this is Begg’s signature cashmere cloth called ‘Arran’, which uses spiky dried flower heads called Teasels specially grown for the company in Italy, to gently brush the surface of the cloth to raise the pile and create a characteristic ‘ripple’ finish and ‘cloud-soft’ handle that is synonymous with Begg cashmere. With a long standing reputation as one of the best weave and cashmere companies in existence, this reputation continues to be grounded on using only the finest raw materials, the very best and exclusively-produced Scottish and Italian yarns, the very best spinners

and dyers and the mastery of Begg’s weavers and craftspeople. From this autumn, the Men’s and Women’s Collections will be branded under the new name Begg & Co, and there will be new labelling and packaging designed by the global creative agency, Winkreative, to reflect the stylish and contemporary luxury fashion brand that is Begg & Co today. A new website and e-commerce shop will also go ‘live’ from mid October - www.beggandcompany.com – and retail prices range from £85 to £1,275. UK stockists include Joseph, Trunk (Marylebone, London), Fortnum & Mason and Monocle. n

www.beggandcompany.com

Ann Ryley

Sales & Marketing Director, Alex Begg & Company

A

nn joined Alex Begg & Company in 2012 with over 20 years unbroken experience in selling British luxury men’s and women’s knitwear, clothing and accessories brands for businesses based in London, Milan and Scotland. She is Sales & Marketing Director and reports directly to Managing Director, Ian Laird. She is currently rolling out the launch of the company’s new brand, Begg & Co, and as the fashion world never stands still, every day for her is a busy one. Her responsibilities span a colourful spectrum of regular executive functions at base camp at the Ayr factory, to keeping tabs on sales and marketing activities in hugely varying international markets around the world. Travel is a vital part of her job and as a multi-linguist she carries out much of her business activities in a foreign language being fluent in French, German and Italian. She makes regular trips to the fashion capitals and different markets to develop relationships, secure sales and raise awareness of the brand. Under her experienced tutelage, the new brand Begg & Co is emerging and over the last couple of years, Ann has been responsible for appointing, collaborating with and briefing established designers to create the stunning Begg & Co Collections for Autumn/Winter 2013. Rooted in fastidious manufacturing since 1866 and only sourcing the best raw materials, the company’s enviable technical reputation is now enhanced by fresh designs and presentation. Rebranding is familiar to Ann who participated in the re-launch of Ballantyne Cashmere after its purchase by the Italian group Charme. Ann had been Sales and Marketing Director there for some time before and developed her passion for Scottish manufacturing and luxury cashmere during this period. Ann is also well versed in the wider opportunities offered by e-commerce and is currently working on the launch of the first Begg & Co on-line shop which will be launched in mid October - www.beggandcompany.com. “As my team and I succeed in spreading the Begg & Co message, my day, will for sure get busier but it will continue to focus on the marketing of these beautiful products balanced with the management of its distribution and sales performance across the world.” n

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Dry Finishing Team

Ann Watson

Mending Operative, Alex Begg & Company

A

nn has worked for Alex Begg & Company for the last nine and a half years and joins a long line of family members who have also worked for the company during the last forty years. Over time she has become a very experienced and talented ‘fine detail’ mender on the growing range of traditional cashmere and newer lightweight cashmere cloths that are produced at the company’s Ayr factory. Once the scarves have been woven, each one is meticulously checked by the Quality Control Department and Ann is a key member of this team which repairs any yarns that have broken in the weaving process, skillfully darning them back in by hand. Ann has also developed her knowledge on other processes throughout her department including ‘Inspection’ - where each cloth is checked for perfection, and ‘Fringing’ - the hand making of a fringe on a scarf, stole, throw or blanket. More recently Ann has also taken on the role of Trainer to our apprentices, who have joined the company to learn the production processes and skills required from the bottom up. Some skills used today by Ann and her colleagues take years to master correctly and need constant guidance and help to achieve perfection. Ann loves her role, as her day is always so varied. Ann said, “It is a very nice environment to work in and the staff are all very friendly and very much like a large family now. I love to work with the new designs and see all the customers names coming through, then in a few months time we get to see the fabric we have worked on in the magazines and this gives me a very proud feeling of being involved in producing such beautiful cashmere, superfine merino wool and lambswool and angora products”. n

Margaret Parry

Sharon Young

Marketing Assistant, Alex Begg & Company

S

haron joined Alex Begg & Company seven years ago as her first job after graduating from Stirling University with a degree in Business & Languages (French & German). Initially she worked in the Shipping Department where she looked after all the product dispatches both in and out of the factory but soon afterwards was offered a position in Marketing and joined the department as Marketing Assistant. With no prior knowledge of the textile industry, Sharon has had a steep learning curve. Sharon’s day-to-day work load is broad and includes organising all the logistics of trade shows and attending them, setting up photo shoots of products and people, creating new brochures, colour cards and press materials, liaising with the external PR consultant and she also looks after some specific agents and customers worldwide. With many of the trade shows taking place abroad, Sharon gets to travel quite a lot too – most recently to Italy and next she is off to New York – and feels this helps her to understand the different markets that the company sells to and to meet the customers and get their reactions to the products being launched. She is also part of the team working on the hugely exciting Begg & Co brand launch and is looking forward to seeing the name promoted around the world as the new collections arrive in the shops. Sharon said, “Before joining Alex Begg, I had no idea there was such a great company here in Ayr! I’ve seen a lot of changes over the years, but definitely all for the better, and my job is very interesting with no two days ever the same which I really enjoy. We have a great team and pride ourselves on our excellent customer service and with the Begg & Co brand launch now under way, it’s a very exciting and motivating time to be here.” n

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BUSINESS WOMEN SCOTLAND

19

SLICE OF THE ACTION FOR THE...

Eat Balanced Pizza

A delicious pizza which delivers all the nutrients needed for a balanced meal? It sounds too good to be true but today, thanks to research and development by the team at Eat Balanced, it can be bought in a supermarket near you and is set to become even more widely available.

K

atie Sillars (28), a Chartered Marketer with a passion for good nutrition, is Brand Champion with Eat Balanced - who developed this revolutionary product here in Scotland. Katie said, “Pizza is often considered a treat, because of the high calories, salt and fat content. We recognised early on that our product range, which has been scientifically proven by a leading Professor of Nutrition to be a complete balanced meal, using all natural ingredients, could be exceptionally popular with active sports people and even professional athletes.’’

“ Pizza is often considered a treat, because of the high calories, salt and fat content. We recognised early on that our product range, which has been scientifically proven by a leading Professor of Nutrition to be a complete balanced meal, using all natural ingredients, could be exceptionally popular with active sports people and even professional athletes.’’ Katie Sillars, Brand Champion, Eat Balanced

Indeed, shortly after it was launched in late 2012, as well being stocked by Sainbury’s and Ocado, the Eat Balanced Pizza found a supporter in Richard Chessor, Lead Nutritionist at Scottish Rugby who went on record saying, “The Eat Balanced Pizza is not only a great idea, it’s a great product too and one which can easily be integrated into the players’ nutrition plans. Typically a pizza is seen as a guilty pleasure but the Eat Balanced Pizza can be used as part of a fuelling or recovery strategy without the player being concerned about an excessive sugar or fat intake. They taste great too so it’s a win-win.” Katie confides however that, with her marketing hat on, her own personal dream for Eat Balanced lies with double Grand Slam winner and keen pizza fan, Andy Murray, “Just as we were about to launch, I saw a TV documentary in which Andy said he couldn’t follow the gluten free diet which has transformed Novak Djokovic’s physique because he loved pizza too much... well, Eat Balanced pizzas are the right solution for him!” Eat Balanced Pizza has already won a clutch of awards including the coveted Best New Idea at Food & Drink Expo 2012, and has been recognised for the second year in a row as “one of the most exciting, creative and disruptive businesses in the UK”. Now as interest in the brand continues apace, Katie is excited about new developments beyond the supermarkets and the sporting fraternity, which is likely see the range reach an even wider audience. The team is already in talks with an award winning Children’s nursery chain and they have just secured a deal with the award winning Holiday Inn Theatreland in Glasgow, whose Executive Chef, Gerry Sharkey perhaps sums it up best, “Initially, I was cynical about

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the claims that there could be such a thing as a ‘healthy’ pizza however, the facts more than stack up, so I congratulate the team at Eat Balanced in creating a truly innovative product. These pizzas are ideal for those keen to enjoy good food and still be healthy! I suspect this will be a welcome menu addition for business travellers and families alike.’ n www.eatbalanced.com @eatbalanced

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20

BUSINESS WOMEN SCOTLAND

Once upon a

time...

The third of this issue’s ‘Once upon a time...’ profiles focuses on Jacqui Hepburn director of the Flybe Training Academy, chair of the Strategic Advisory Group for Passenger Transport (Scotland) and aspiring aviatrix.

Jacqui Hepburn

Name: Jacqui Hepburn Company: Flybe Training Academy Location: Exeter

F

or someone who didn’t set foot in a plane until she was in her 20s, Jacqui Hepburn is more than making up for lost time. Each week Jacqui commutes - on a Flybe flight of course - from her Dunfermline home to Exeter where the Training Academy is based, and on weekends she can be found taking in the Fife scenery from the vantage point of her partner’s small plane. Jacqui also enjoys flying across Europe and internationally for her job as well as to more far flung destinations such as Japan and the United States on holiday. “Over the years I’ve developed a real travel bug. Having the ability to fly anywhere in the world still astonishes me and I enjoy meeting people from different places and cultures. I’m also fascinated by the aviation industry: just how do planes fly and how you get these big metal beasts off the ground?” Jacqui’s passion for flying is equalled by her life-long passion for training and education. After finishing school, her first job was with HD Wines where her maths ability took her initially into the accounts department, but she quickly discovered a real flair for training people. In her early twenties after only a week in the job at Microcom Training in Inverness, Jacqui suddenly found herself taking the reins when her boss left. “I’m not one to shirk responsibility and love a challenge so I learnt a lot on the job and did what was necessary to make things happen. One of the things I’m most proud of is the vocational training project we set up for youngsters in the Highlands. The Vocational Pathways project enabled young people who needed something different from the school curriculum to attend vocational training at college. This is now something that is embedded in Scottish education.”

Top Tips for Success 4 Love what you do, and do it with passion. 4 Do not stop learning - develop new ideas and innovate. 4 Engage your team - take them on the journey with you,

and remember to delegate.

4 Celebrate success - reward yourself and others. 4 Have fun! Work to live, don’t live to work! www.flybetraining.com

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For myself, I would like to see more women aspire to a career in aviation and regard it as part of my job, in what is still largely a male-dominated industry, to be a role model for other women. Jacqui Hepburn

After Microcom, Jacqui worked for various skills and training organisations such as the Sector Skills Development Agency where she was Scotland manager, and most recently she was director of the Alliance of Sector Skills Councils UK before joining Flybe. And as chair of the Strategic Advisory Group for Passenger Transport (Scotland), she relishes the opportunity to bring her expertise to the body charged with delivering an inspirational skills legacy for the passenger transport sector in Scotland. Based at Exeter International Airport, Flybe’s Training Academy has the widest range of courses in Europe offering technical, pilot, simulator, cabin crew and customer service training to customers worldwide. Since the purpose-built facility opened its doors two-and-ahalf years ago it has trained over 10,000 people. The facilities are also used to train third-party companies locally and internationally, says Jacqui. “For example, Russian pilots do their training on our simulators and we also send our people to deliver training in-country - for example, our engineers travel to countries like America, India and Ghana to work with local operators. And although aviation is our main focus, non-aviation companies also take advantage of our courses. We’re currently putting 2,000 engineers from a rail network through our customer training course and we also offer short courses in areas such as dangerous goods, first aid and health and safety.” The bulk of the training though is centred on training pilots and crew and Jacqui is able to augment her core staff of 35 by using people from ‘the line’; that is existing pilots, cabin crew and engineers who will deliver training, ensuring the courses remain fresh and up-to-date. Through Flybe’s ambassador programme, staff across all disciplines, go into schools and colleges to inspire young people to consider a future in aviation. In conjunction with Exeter College, Flybe run a four year aviation engineering apprentice programme, the only one of its kind in the UK, with the first cohort achieving 100% employment at the end of the programme. The company also provide placements and offers work experience to schools and colleges across the UK. Jacqui added, “We recently had a visit from Edinburgh College students who were here for a two day Introduction to Cabin Crew course. This programme is just one of a range of pathways we’ve developed to encourage more people into the company - not just pilots and cabin crew but engineers. For myself, I would like to see more women aspire to a career in aviation and regard it as part of my job, in what is still largely a male-dominated industry, to be a role model for other women.” n PICTURED L-R: Jacqui in the Training Academy; with the Duke of Kent (centre) and a Flybe Training Academy trainee; and with business secretary Vince Cable.

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Quick Question

Q: A:

What do you like to do in your spare time?

Q: A:

Do you switch your computer on at the weekend?

Q: A:

What’s the best piece of advice you have received?

Q: A:

What would you regard as the best quality in yourself?

I like swimming, walking, reading and spending time with my family. I also like to eat out and go to the theatre and the cinema. We often spend weekends flying over Fife; my partner has a small plane, a Gazelle which was used as a crop-sprayer in Australia. I’m tempted to apply for my private pilot’s licence (PPL), so maybe in the dark nights of winter I might start studying for the theory part of a PPL.

Not very often. For me weekends are for family time, although it’s not unknown for me to check my emails on Sunday night, but I try really hard not to work weekends.

Always treat people the way you want to be treated yourself, as you never know when they might appear in your life again. I do believe what goes around, comes around.

I believe I’m approachable - I have an open door policy with my team so everyone can feel comfortable about coming in for a chat. I’m open and as honest as the day is long, that’s fundamental to my principles in life.

Q: A:

What advice would you give to other women thinking of entering the aviation industry? I would say trust in your leadership and management skills and the unique perspective you can bring. Women often underplay their skills but I believe we can add real value to the aviation industry.

02/10/2013 11:32


Specialist business support when you need it. With a wealth of specialist information at its fingertips Business Gateway is ideally placed to help business owners across Scotland take their ventures on to a new level.

atson OBE Patricia W r Able2Wea

From employing staff and exporting to marketing and research, Business Gateway offers a programme of online advice, free workshops and, if appropriate, one to one support, that can help business owners make the right decisions.

One business that has taken advantage of Business Gateway’s network of support is Dunbartonshire based Able2Wear. “We launched Able2Wear (www.able2wear.co.uk) in 2004 and over the years we have established a market leading position in the design and manufacture of clothes for wheelchair users, or for anyone who has problems in finding clothing that fits properly,” said Able2Wear managing Director, Patricia Watson OBE. “When I was looking at growth opportunities for the business earlier this year I realised that there were key areas where

I needed to improve our operations and that was when I approached Business Gateway. “My adviser, David Chisholm, has been a breath of fresh air and has helped us with our marketing strategy and with improvements to our ICT. E-commerce will be increasingly important moving forward so we were pleased when Business Gateway helped to identify a grant to allow us to upgrade our website.” Although the business saw a 39 per cent increase in turnover last year, Patricia is certainly not planning to sit back and has already drawn up plans that she hopes will see a move into bigger premises, doubling of turnover and increased exports over the coming year. Business Gateway Adviser, David Chisholm added: “Patricia knows exactly where she wants to take Able2Wear and she knows Business Gateway will be there to support her as the business develops.” In recent months Business Gateway has widened its range of services with the introduction of the MyBusiness app. Quick, free and easy to use the app is packed with useful guides, video tutorials, case studies and a great planning tool that business owners and managers can use to schedule and organise all their tasks to help them run their ventures more effectively.

To find out how Business Gateway can help you, visit www.bgateway.com or call 0845 609 6611. Eligibility for one-to-one advice varies, contact 0845 609 6611 to find out if you qualify. Business Gateway services are delivered by Local Authorities, Scottish Enterprise and Scottish Government with the support of associated partner organisations. Maximum call charge from BT landline is 3p a minute. Call centre open Monday to Friday 8am to 6pm.

Connect with the support of SQA

SQA is Scotland’s internationally recognised accreditation and awarding body. We are trusted to design, develop, quality assure and manage our national qualifications system. SQA works in partnership with businesses from small companies to large multinationals and helps build skilled, knowledgeable workforces by providing internationally recognised qualifications across dozens of sectors and industries. SQA is also renowned for delivering Scotland’s school exams.

Working with SQA means working with Scotland’s experts in skills and training provision. Every company working with us benefits from their own dedicated Business Development Manager. We provide one main point of contact who takes time to get to know you and your business. That’s great news for every business — and every bottom line.

The business case for vocational skills development and lifelong learning is solid. A trained, qualified team is proven to be more motivated, more loyal and more productive. Business Development T: 0303 333 0330 E: mycentre@sqa.org.uk W: www.sqa.org.uk/employers

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In good company with...

Dickie&Moore As you embark or consider building a new home, appointing the right people is viewed by many as the single most important factor to guaranteeing success… ...and this is where Dickie&Moore come in.

I

n a family business spanning five generations, today, under the stewardship and watchful eyes of John and William Dickie, Dickie&Moore continues the proud tradition of locating, developing, designing and building private luxury homes for discerning clients. From a myriad of recent commissions in locations including Elie and St Andrew’s in the East to the Newton Mearns, Drymen and Turnberry in the West, projects tend to range in value from £250,000 to well over £1m, however, regardless of budget, the philosophy remains the same. John Dickie, Director at Dickie&Moore notes, “The process of building a bespoke home is a highly personal one, and at Dickie&Moore we offer a service virtually unrivalled. In electing to appoint Dickie&Moore, our clients are immediately assured of that. We believe that, unlike others, we are in a unique position in that we can draw on our vast experience in the luxury homes market to offer assistance from conception to completion. Indeed, myself or my brother William are the main point of contact for all clients, ensuring the benefits of our longstanding experience will result in the provision of a first class service, every day.” Dickie&Moore build and improve to the most exacting of standards, using only unrivalled craftsmen and a selection of hand-picked and trusted tradesmen, all of whom are overseen by the company’s own experienced managers. Drawing on decades of experience in building luxury homes across Scotland, and with an enviable reputation as house builders with a

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distinctive range of residential developments, Dickie&Moore insist on quality over quantity when it comes to extending the company’s portfolio. Choosing Dickie&Moore will ensure your new home has been built by experts with a brand you can be proud of. For almost all, the creation of their bespoke home is a once in a lifetime project. It is imperative that the correct team is chosen. The architect and engineer are often appointed first, then a surveyor to advise on costs and lastly the house-builder. When making these appointments use the same criteria as you would make in other quality decisions, such as booking a luxury holiday, an anniversary dinner or new car, don’t choose on price but choose on quality and best value. The correct choices are vital, because unlike a holiday, you may never embark on building a new home again! John concludes, “Deciding to build your own bespoke home is a journey which not only leads to the house of your dreams, but one in which our clients are thoroughly involved, every step of the way. At Dickie&Moore we believe the journey can only be enjoyed in the right company” n To find out more or to arrange an appointment with John or William Dickie to discuss your project please contact Dickie&Moore on, tel: 01355 590050 or email: johndickie@dickieandmoore.com

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BUSINESS WOMEN SCOTLAND

Support & success for...

bebaroque When you think of significant Scottish exports, whisky, salmon and Grand Theft Auto all spring to mind. However, award-winning Scottish fashion label, bebaroque, is also firmly making its mark in overseas markets, establishing itself as a front runner in the ever-increasing competitive fashion world - with support from Scottish Development International (SDI).

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aunched in July 2007, bebaroque, who specialise in innovative decoration for the body, has managed to secure strong international market connections within a short space of time, as well as garner a vast amount of credible media coverage, with the brand featured in top titles such as Vogue, Elle, Harpers Bazaar and Grazia. bebaroque products are currently stocked in some of the most prestigious and desirable department stores and boutiques across the globe and designer Mhairi McNicol, one half of the bebaroque duo, talks about the company’s international trade journey so far. “We were very ambitious with where we envisaged selling our products overseas. We identified the top five stores in a market, which were usually the top five most luxurious retailers! We did this by completing research on each market to establish the most appropriate ‘potential’ retailers of bebaroque products. “Once we had our target list we would personally contact each buyer, invite them to our showroom and try to arrange an appointment and if this was not possible, we would send samples of our work. Essentially, bebaroque products are very niche so each season we knew we had to target a number of markets to ensure the brand’s success. “Each season we would show at London Fashion Week where we started to attract some international attention but it was when we started exhibiting during Paris Fashion Week that it really took off and we gained the majority of our international stockists, particularly from the US, China and Japan. Paris Fashion Week is attended by so many different international buyers and is pretty much a one stop shop to see what designers and brands have to offer. On the domestic front, one of our first major stockists was Harrods and we were fortunate that other buyers had seen our products stocked there and quickly followed suit.

“ Probably one of the biggest challenges of international business is maintaining relationships with buyers across the globe.” “Probably one of the biggest challenges of international business is maintaining relationships with buyers across the globe. You can meet a buyer at a trade show and then the following season you might not see them again. Wherever possible, it’s best to arrange appointments with buyers on their terms and at their convenience, usually at their offices and sometimes out with the timings and dates of the trade show. “Once you meet in person, you can spend time listening to their needs and requirements. Buyers get to meet the people behind the brand and you can really start to build a relationship. It’s also always been a priority of our brand to support our retailers as much as we possibly can, providing marketing material to assist with selling and also a full range of samples for display. “Sometimes language barriers can be tricky to overcome, although in our office we’ve benefited from speaking French and German. We’ve also had support from Scottish Development International (SDI) when contacting potential stockists. Their network of international offices really helped to make the initial process of making contact a lot easier. “Indeed, we also received great one-to-one support from SDI colleagues in the Glasgow and French offices.

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In terms of advice for companies thinking about exporting, I would say be selective and patient when targeting key international outlets and don’t assu me straight away that they’re not interested. Although we regularly sent information on our brand, we were sometimes unsuccessful in securing an appointment - but just remember that doesn’t mean that retailers aren’t watching you. Mhairi McNicol, bebaroque

Their assistance meant we were able to secure an appointment with a major French luxury retailer which we had initially identified as part of our research. SDI introduced our brand to the retailer in the first instance and an appointment was secured. They then went on to place an order and feature bebaroque as guest brand of the season.

“SDI’s network of international offices really helped to make the initial process of making contact a lot easier. ” “We also received a huge amount of information from SDI, particularly in China, helping us to better understand how the retailing industry works in different markets. Further support has also come in the form of the graduate scheme which allowed us to employ a graduate to focus on our international development. Having a dedicated full time member of staff focusing solely on this has been of huge benefit to our small business. “In terms of advice for companies thinking about exporting, I would say be selective and patient when targeting key international outlets and don’t assume straight away that they’re not interested. Although we regularly sent information on our brand, we were sometimes unsuccessful in securing an appointment but just remember that doesn’t mean that retailers aren’t watching you. “Also, E-commerce has allowed us to sell our products globally, however we’re mindful that in some markets consumers prefer purchasing our products locally at their convenience, so it’s vital that we continue to identify, partner and support our retailers. “We‘ve just launched bebaroque in Le Bon Marche Rive Gauche Paris and Lane Crawford, a luxury store in Shanghai, for Autumn/Winter 2013 where we have featured as their guest brand of the season. At the same time we’re working on making our website more international and accessible, providing more information about our brand processes and beliefs and launching short video clips for new products which give our customers as much information as possible about each product and reassuring the quality of design.” n SDI, the international arm of Scottish Enterprise, is on hand to help companies like bebaroque develop their international business. Last year, the organisation supported more than 2,000 companies into new overseas markets, providing a range of support services including; free Smart Exporter training, in-market support, international strategy development and an extensive programme of trade missions which allow companies to experience markets for themselves. If you are a company thinking about doing business in new markets, visit www.sdi.co.uk/export-fromscotland to find out more about SDI’s support services. Alternatively, call 0800 019 1953 to speak to a Smart Exporter adviser for free one-to-one support.

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Whether you’re trying extra hard to impress on your first day in a new job or you’re practically part of the furniture, from time-to-time awkward situations can crop up in the workplace. Michael Cheary at reed.co.uk shares his tips on the professional way to deal with those Et lSa nSd embarrassing office moments. IN Bw oUm S o c s n e

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ow you react to awkward situations can say a lot about you as a person and will often determine how others see you and, indeed, how you see yourself. If you’re particularly prone to these uncomfortable instances, relax. Here are some of the most common I N E S Sdawkward situations that might arise in the workplace and how best to Bw oUm S e n s c o t l a n deal with them.

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SLTD.CO.UK

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Keeping you up-to-d ate

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Forgetting someone’s name has the potential to lead to big office embarrassment. If you’re showing the new person around the office, including introductions to the whole department, what do you do if your ING FRANCHIS mind draws a blank? Forgetting names is quite commonplace, but with the approach you’ll pass it off with relative ease. A simple ‘Hi guys, we’re just doing the intros. Would you mind saying a few lines about yourself…’ is a simple way to prompt your colleagues to introduce themselves - and a chance for you to log their names in your memory bank. EXPORTING

TIPS 10TOP

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05/06/2013 10:01

Why it could be the career move for you

The Colleague Aroma

part of the proceedings you begin to ask for trouble. Even if you’re not involved, if the piece of information gets back to the source, you will look just as guilty as the busy-body who told you about it. It’s also vitally important you consider the feelings of those being talked about. In many instances, what begins as ‘innocent gossip’ can escalate to bullying in the workplace.

Final Thoughts Tact is key. Many awkward moments can be circumnavigated when handled with the right level of sensitivity, discretion and diplomacy. In the right circumstances, using humour and self-deprecation can help clear the air. Owning up to your mistakes will demonstrate what sort of person you are, and also help you more effectively express regret without the awkwardness. n

Fragrance is subjective, but if you’re finding it particularly difficult to work along someone’s overwhelming scent, it’s best to get it out in the open. One solution is to approach them directly (and discreetly) to tell them the truth. It might not be easy, but an open conversation is the most professional way to address the issue and the person concerned should thank you (at least in the long-run). If you’re not so close, try finding a mutual acquaintance and explain the situation. They will then be able to pass on the information and hearing it from a friend should help to soften the blow.

Email Blunders

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ESS N scotland

5

SUC CES SFUL AND SEXY

no Should we be saying and to traditional suits g? yes to power dressin

YOU NG AMB ITION

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CAR EER

Some awkward situations can be attributed to technology. Accidentally sending something you shouldn’t to the very colleague you don’t want to see it falls into this category. The only thing you can do in this situation is come clean and apologise, listen to their reaction, and say that you hope both parties can now move on from this issue. From your personal point of view, you should learn to ask yourself about what the consequences would be if your message ended up in the wrong inbox.

Overhearing Office Gossip Wherever there is a water-cooler and an overly intrusive co-worker, there will be office gossip. Our advice is to avoid it. The moment you become

t gap in the marke mpany soaring...

For more career advice and office-survival tips visit, www.reed.co.uk/ career-advice

ESS SnI N scotland TEL : 0141 332 8801

: WWW.BWSLTD.CO.UK

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13 17:27

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02/10/2013 11:32


28

BUSINESS WOMEN SCOTLAND

the ones to watch It’s an exciting time here in Scotland, with some fantastic new businesses appearing on the scene over the past couple of years. This issue we showcase four inspirational business women... SaraJane Lynch, Fay Gourlay, Mohna Linton and Kate Pickering.

Name: SaraJane Lynch

Name: Fay Gourlay

Company Name: The Tru Brand

Company Name: madefromscotland.com

Founded: 2011

Founded: 2013

Contact: www.thetrubrand.com

Contact: www.madefromscotland.com

About the Company:

About the Company:

Having suffered with sensitive and eczema prone skin her entire life, SaraJane Lynch always felt that there was a gap in the market for a more glamorous skincare range for women with, what she now calls, ‘high maintenance skin’. Unable to use the popular, stylish skincare ranges splashed across magazines and in department stores, but tired of having to resort to prescribed medical treatments which worked for the skin but failed to boost self-esteem, in 2011 SaraJane made the decision to start her own skincare line. SaraJane said,

madefromscotland.com is a brand new online marketplace that brings together the best of Scottish design, showcasing stylish, innovative and quirky products, and their designers, from across Scotland. It has over 400 products available, ranging from stunning handmade silver jewellery and luxurious knitwear, to fun and humorous ceramics and homewares and much more. Founder Fay Gourlay has always had a passion for stylish, quirky fashion items and began to realise and explore the number of talented, creative businesses dotted around the country. This untapped talent combined with her determination to ensure that the tacky tartan tourist gifts are not the only things that Scotland is known for, was the driving force and mission behind the business. madefromscotland.com has taken Fay from the lowlands to the highlands and islands of Scotland to source quality, contemporary products to feature in the marketplace. She has painstakingly researched all of the designerproducers featured on the website to guarantee that the quality of their products meets the high standards of madefromscotland.com. In addition to securing the more established designers, Fay she has ensured that there is Gourlay a good sprinkling of up and coming new talent too in an attempt to support the big names of the future. Some of the designer-producers already showcasing their creations include Scott Inness, Hannah Eccles, Claire Corstorphine, Couthie and Dunmore Scotland to name but a few of the stylish and contemporary businesses involved.

“ I’ve lived with high maintenance skin all my life – this has been my inspiration for The Tru Brand. Enough itchy, enough ouchy - it’s gla mour time for high maintenance skin.” SaraJane - who juggles her work with being a single mother to her young daughter - graduated with an honours degree in Business with Entrepreneurship from Edinburgh Napier University SaraJane and began work on her Lynch product line, helped along by a £5,000 loan from Prince’s Scottish Youth Business Trust. Final launch plans are now being put in place, and SaraJane couldn’t be more excited. With the beauty and skincare industry continuing to thrive, her business is the perfect example of what can happen when you spot a gap in the market and work hard to create something to fill it.

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BUSINESS WOMEN SCOTLAND

Name: Mohna Linton

Name: Kate Pickering

Company Name: The Chic Boutique

Company Name: Vanilla Ink

Founded: 2013

Founded: 2011

Contact: www.the-chicboutique.com

Contact: www.vanillainkstudios.co.uk

About the Company:

About the Company:

In the summer of 2013, Mohna Linton launched her e-commerce fashion site ‘The Chic Boutique’. Confident and business savvy, Mohna’s decision to launch this particular type of business was not a spur of the moment one – the Business and Marketing graduate from Dundee has been working towards this business venture through University and internships for the past seven years. Mohna said,

In the current economic climate, it can be difficult for graduates in any sector to get a foot in the door in terms of their dream career - for jewellers, that’s where Vanilla Ink comes in. Vanilla Ink is a Dundee based jewellery studio, bringing jewellers together in a collaborative environment and mentoring emerging talent. The business was founded by Kate Pickering, a jewellery designer and part-time lecturer at Dundee University. Kate said, “Having set up Vanilla Ink in 2011 the amount of support that we have gained has been incredible. Setting up a business on your own is a daunting process but having a network of people that are behind you and spurring you on, makes making the big steps seem a lot smaller. “We were lucky enough to be selected on the Cultural Enterprise Office’s Starter for 6 programme, without which we wouldn’t be where we are now. They funded our website which started to bring the idea of Vanilla Ink to life. This then gave me a grounding to take to other funders, such as The Prince’s Trust. Having been told it was one of the best presentations they have seen they were soon to award me with the full loan which enabled me to bring the whole of Vanilla Ink to life. Keys were handed to us in May last year and we were fully equipped and open to jewellers by June. Vanilla Ink programme began in October and the calibre of Inkers were incredible. I began to see that there was a possibility to showcase the work of the Inkers on an international level. International Jewellery London is Britain’s largest jewellery trade show. Kate said,

“ I decided to launch The Chic Boutique as I felt by owning and managing my own website I could encompass my passion for fashion and entrepreneurial flair. I a m putting into practice the theory I have learnt at university and the skills I have acquired through invaluable internships so that I can bring something a little different to the British fashion sector. By sourcing exclusive international labels and supporting up-and-coming British designers I believe I can cater for a market of women who like their clothes to be a little edgier and unique.” Stocking brands which weren’t previously available in the UK, including Australian brand Talulah, The Chic Boutique is already making waves in the online fashion community. Currently stocking womenswear, Mohna has a clear vision of where she wants to take the business, with future plans to Mohna add shoes and accessories Linton to the site, and menswear and childrenswear further down the line. Her combined business knowledge and experience in the fashion industry through her various internships has ensured that Mohna is instantly attracting the attention of the brands she wants to work with. With online shopping becoming increasingly popular, the site, which launched in August, looks set for success.

K now someone worth watching? We’re always on the lookout for inspirational business women and exciting new businesses so if you know a woman worth watching, please get in touch – we’d love to hear from you! Email: lynne@bwsltd.co.uk You can also keep up-to-date and get in touch via Facebook and Twitter.

BWS24.indd 29

29

“ These things don’t come cheap. For Vanilla Ink to showcase 9 jewellers it was going to cost quite a bit of money just for the stand - so we decided to ask the public. Crowdfunding is a relatively new phenomenon and it has been particularly huge in the states. I’ve been wanting to try a crowd funding project myself so this seemed like the perfect opportunity.” “Crowdfunding only works if you know you have a strong support network; Vanilla Ink did. The amount of support shown by members of the public and members of the trade was incredible and so humbling. We surpassed our original target, almost doubling it, and raised over £8000. In September we travelled down to London with the 9 jewellers in tow and unleashed the Inkers of 2013 to the world - and the world loved them - with some of the securing orders, new stockists and a great deal of interest. We were tipped as Kate Pickering the show’s ‘Must See’ and the industry was certainly keen to see what we had to show. We would not have been there had it not been for the support that everyone showed us and we will be forever thankful. “Returning from London will see the End of Year Show, bringing back the work that we showcased in London to Dundee and also the announcement of the new Inkers of 2014.”

02/10/2013 11:33


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BUSINESS WOMEN SCOTLAND

Emma Ravichandran

Quick Question... CLINETIX REJUVENATION • www.clinetix.co.uk • www.clinetix.co.uk

Dr Emma Ravichandran BDS, Scotland’s leading Aesthetic Doctor and Director of Clinetix Rejuvenation, answers our questions on skincare and hair removal. Q: Can I put away my SPF until next June? It’s a commonly held belief that you only need to use an SPF when the sun is shining. Unfortunately this is not the case. The UVA rays in normal daylight are present and can cause damage year around. In order to protect your skin from the damaging and ageing effects of sunlight you need to use an SPF that has good UVA protection all year around. Finding a good sunscreen can be difficult, as many are designed to be applied in heavy layers when sunbathing, but aren’t light enough to wear daily under a moisturiser and foundation. There are a few really lightweight products that offer superior protection available - we recommend the Priori Radical Defense SPF39 with EPF that retails at £71 at Clinetix Rejuvenation.

Q: What treatment would you recommend for skin in autumn? We love the energizing DermaluxTM phototherapy treatment for that flawless complexion. DermaluxTM is a non-invasive treatment that uses non-thermal light energy to trigger natural intracellular processes, accelerating rejuvenation and repair of the skin. Ultilising clinically proven Light Emitting Diode technology, DermaluxTM delivers excellent outcomes for a wide range of common skin concerns, including anti ageing, acne and pigmentation. The treatments are painless and relaxing and most of our staff find the time to have a couple each week in between clients! Treatment times are short and the visible effects are in most cases immediate; it instantly revives a tired and dull complexion. After just one treatment skin is incredibly hydrated, smooth and radiant and redness and irritation is calmed. A course of treatments offers corrective and lasting improvement in the appearance and health of the skin.

WIN!

Scan the QR code and sign up to the Clinetix newsletter and one lucky reader will WIN a DermaluxTM Treatment worth £60 at Clinetix.

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Clinetix recommend IPL as a hair removal technique - that it is performed in a credible medical aesthetic clinic.

Q: How can I get rid of unwanted hair? There are many options for hair removal, from temporary to semipermanent - there is no such thing as permanent heir removal yet unfortunately. Most people want a longer lasting solution than waxing or shaving, and would prefer a smoother silkier feel than can be achieved with old fashioned methods. IPL and laser hair removal technologies both work in the same way. An energy pulse is fired at the skin and the energy is absorbed by the pigment in the hair shaft. The energy, now in the form of heat gets transmitted down the shaft to the follicle which is selectively destroyed. The shaft falls out and the follicle won’t produce any more hair. Simple! Unfortunately this technology is inherently dangerous. The main risk is damaging the skin rather than the hair follicle, and this can result in painful burns and sometimes permanent scarring. The use of medical lasers and IPL devices is completely unregulated in Scotland and the high streets awash with therapists with little training using imported and unchecked machines. With a high quality machine and highly trained and experienced therapists you can reduce the risk of complications. We recommend lasers and IPL as a hair removal technique, and strongly advise that it is performed in a credible medical aesthetic clinic - such as Clinetix.

Clinetix Clinetix Rejuvenation, 1 Sandyford Place, Glasgow G3 7NB Tel: 0141 221 0229 Clinetix Medispa, 65 Main St, Bothwell G71 8ER Tel: 01698 854221 www.clinetix.co.uk

02/10/2013 11:33


B U S I N E S S women scotland ISSUE 24 : OCTOBER/NOVEMBER 2013 : BI-MONTHLY

WWW.BWSLTD.CO.UK

32

BWS Lifestyle...

32 36 39 40 42 44 THINK PINK!

This season’s colour of choice is pink - so, we’ve created an elegant capsule wardrobe of pastel pinks, soft greys and hints of fuchsia. 

39

WHAT GIVES FRENCH WOMEN THEIR JE NE SAIS QUOI?

Victoria Dobbie, medical director of Face and Body in Edinburgh, lets us into our continental colleagues’ secret to great looking, glowing skin.

36

BAGS OF STYLE…

Power dressing requires power accessories! Here’s a selection of handbags packed with both style and practicality for the Scottish business woman.

ASK ANNE

Anne Ferguson, director of celebrity stylist Taylor Ferguson Hairdressing, once again provides her expert advice and answers for all your haircare questions. 44

LUXURY NIGHTS

Brighten the dark winter nights by adding some luscious berry colours, in dark purple and vibrant pink, to your make-up colour palette.

20 IS PLENTY!

A healthy yet delicious meal is a must for women on the go! Here’s three mouth-watering recipes - guaranteed to be on your plate within 20 minutes.

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u PATCHWORK BOUCLE JACKET, £640, M. Missoni @ Harvey Nichols, harveynichols.com PINK PATTERNED SHIRT, £225, Escada Sport @ Harvey Nichols, harveynichols.com BLACK LEATHER SKIRT, £95, Whistles @ Jenners, houseoffraser.co.uk PINK ANIMAL PRINT HEELS, £120, Carvela @ Jenners, houseoffraser.co.uk

! k n i P k n i Th

. ts, sweatshirts and cardigans time to wrap up in cosy coa it’s and , ved el arri ast has er of p ath be The colder we d an elegant capsule wardro ice is pink so we’ve create This season’s colour of cho the winter months in style.  of fuchsia to help you sur vive pinks, sof t greys and hints

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q WHITE CABLE KNIT JUMPER, £75, Whistles @ Jenners, houseoffraser.co.uk PINK RIBBON NECKLACE, £25, Kakao by K, kakao.co.uk PINK CONTRAST TROUSERS, £365, Zoe Jordan @ Jane Davidson, janedavidson.co.uk  ANIMAL PRINT ASTRO COURT SHOES, £120, Carvela @ Jenners, houseoffraser.co.uk

p PINK FLORAL DRESS, £110, French Connection @ Jenners, houseoffraser.co.uk PINK CARDIGAN, £65, Soaked in Luxury @ Kakao by K, kakao.co.uk GREY HANDBAG, £129, Pied A Terre @ Jenners, houseoffraser.co.uk BLACK SUEDE HEELS, £110, Carvela @ Jenners, houseoffraser.co.uk

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BUSINESS WOMEN SCOTLAND

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u PINK ANIMAL PRINT JACKET, £500, McQ Alexander McQueen @ Harvey Nichols, harveynichols.com BLACK METALLIC SKINNY JEANS, £150, Armani @ Harvey Nichols, harveynichols.com FUCHSIA PINK HANDBAG, £680, Saint Laurent @ Harvey Nichols, harveynichols.com PINK RIBBON NECKLACE, £25, Kakao by K, kakao.co.uk PINK ANIMAL PRINT HEELS, £120, Carvela @ Jenners, houseoffraser.co.uk

astewartphotography.com PHOTOGRAPHER: Angela Stewart, angel rs Agency, coloursagency.com Colou by ented repres ein, McSw Kat MAKE UP: Agency, coloursagency.com rs Colou by ented HAIR: Karen McDougall, repres page 43) cts used in the shoot - full details on (Thank you to UNITE for the hair produ rsagency.com colou y, Agenc rs Colou by ented STYLIST: Ann Russell, repres Colours Agency, coloursagency.com MODEL: Gillian Cook, represented by

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q GREY LONG WOOL COAT, £955, Diane von Furstenberg @ Jane Davidson, janedavidson.co.uk PINK AND GOLD METALLIC DRESS, £249, Malene Birger @ Kakao by K, kakao.co.uk  NECKLACE, stylist’s own SHOES, stylist’s own

p BLACK FAUX FUR AND LEATHER JACKET, £70, Vila @ Jenners, houseoffraser.co.uk PINK CONTRAST KNIT JUMPER, £40, Therapy @ Jenners, houseoffraser.co.uk BLACK AND WHITE PATTERNED TROUSERS, £99, Noa Noa @ Kakao by K, kakao.co.uk BLACK SUEDE HEELS, £110, Carvela @ Jenners, houseoffraser.co.uk

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What gives French women their...

je ne sais quoi?

Victoria Dobbie, medical director of Face and Body in Edinburgh, lets us into our continental colleagues’ secret to great looking, glowing skin. By Victoria Dobbie

I

f you’ve done business in Europe, you’ve perhaps noticed that your continental colleagues have a certain glow about them, no matter how taxing their day has been. It’s something that many people find intriguing and infuriating in equal measure - oh, to look so fresh faced after hours in the office! The good news is that you can - if you follow their example. Their secret is a vitamin injection called Mesotherapy, a clever cocktail of vitamins, minerals and hyaluronic acid that’s delivered into the middle layer of the skin (the mesoderm). In other words, it’s all about sending skin nourishing goodness directly to the place where your skin cells are developing. The result? Healthy glowing skin. The treatment dates back over 50 years, and many women in France - where it was invented - regard having a monthly Mesotherapy treatment as an essential part of their skincare regime. To many French women, investing in vitamin injections is no more unusual than investing in a great haircut and colour. Just like your hair grows and needs regular care, your skin grows and sheds too, so it needs the same love and attention.

Victoria Dobbie

“ Mesotherapy is a great way to give your complexion a boost ahead of a big event – after all, just because you’re working long hours, you don’t have to look as if you are.’’ Victoria Dobbie

Of course, not everyone is a fan of needles and injections. The good news is that as well as the traditional French method of needle Mesotherapy, here at Face & Body we also offer needle-free treatment delivery, using a technique akin to ultrasound. It’s not only great for your skin but it’s a wonderfully relaxing treatment as well – an ideal way to unwind and rejuvenate. Mesotherapy is a great way to give your complexion a boost ahead of a big event – after all, just because you’re working long hours, you don’t have to look as if you are. You need to plan ahead for this, as the results aren’t instant (the treatment works in conjunction with your skin’s natural cycle, so it takes a little time to achieve optimum results). Therefore, if you have a big party to attend over the festive season, now would be a great time to start your treatment plan. The good news is, as our French counterparts know, after that it’s just a case of regular maintenance treatments to retain that youthful glow. n Face & Body, offers both needle and needle-free Mesotherapy – as well as a number of vitamin packed skincare ranges to help boost the benefits between treatments.

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Face & Body 32 Alva Street, Edinburgh, EH2 4PY Tel: 0131 226 9610, www.faceandbody.co.uk

02/10/2013 11:33


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02/10/2013 11:34


Exclusive to Business Women Scotland

Readers’ Offer HAVE YOUR ORDER WITHIN THE WEEK...

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hese bespoke Cubes are sure to complete your design concept in any room or office interior. Contemporary and chic, they are lightweight and can be used as a seat, or simply a piece of stylish furniture. Alternatively, they can be used as a coffee table - all you will need is a piece of glass cut to size for the top. The Cubes are created in Scotland, and made to the highest standards. Available in a selection of fabrics your options include fabric with wooden feet, fabric with chrome feet and fabric with chrome feet and chrome studs. We can also customise your cube if you would like to supply your own fabric - making the end product bespoke to you.

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REFUNDS: A 30 day refund is guaranteed. If the Cube arrives damaged or faulty, BWS magazine must be alerted to this immediately - email: readersoffer@bwsltd.co.uk or tel: 0141 332 8801. PAYMENT TERMS: Online - Payment for all products must be made by credit or debit card. We accept payment with Mastercard, Visa Credit, Visa Debit, Visa Electron, Maestro and PayPal. Credit or debit card charged at time of order.

BWS24.indd 38

Moon Heritage Aberdeen Heather (100% Wool)

02/10/2013 11:34


lif e st y l e

Bags of... Power dressing requires power accessories! Here’s a selection of handbags packed with both style and practicality for the Scottish business woman.

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style! BUSINESS WOMEN SCOTLAND

BAYSWATER DOUBLE ZIP TOTE BAG, £1,500, mulberry.com

AUTOGRAPH LEATHER PANELLED TOTE BAG, £149, marksandspencer.com

ARMANI JEANS TASSEL DETAIL TEXTURED TOTE, £178, cruise.co.uk

ANYA HINDMARCH EBURY SMALL SOFT BAG, £895, cruise.co.uk

RADLEY BORDER TOTE BAG IN PEACOCK, £229, radley.co.uk

MICHAEL KORS SELMA LEATHER TOTE BAG, £315, www.cruise.co.uk

JAEGER OLYMPIA BAG, £299, jaeger.co.uk

VIVIENNE WESTWOOD MULTICOLOURED BAG, £405, houseoffraser.co.uk

MARC JACOBS CLASSIC Q LIL UKITA SHOULDER BAG, £350, cruise.co.uk

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BUSINESS WOMEN SCOTLAND

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Anne Ferguson

Ask Anne...

TAYLOR FERGUSON HAIRDRESSING • 106 Bath Street, Glasgow G2 2EN • Tel: 0141 332 0397 • www.taylorferguson.com

Anne Ferguson, Director of celebrity stylist Taylor Ferguson Hairdressing, once again provides her expert advice and answers for all your haircare questions.

Q: I have a very round face, and know my current style isn’t overly suiting me, but I’m at a loss as to what to opt for when I next see my stylist. Any suggestions?

Q: I’m basically very dark haired but quickly going grey, and hating that salt and pepper look that’s emerging! Any suggestions to stem the grey factor overpowering the look?

Most styles can be tailored to suit most face shapes. A good style for a round face is one that deflects the roundness. Long hair or long layers work well. Longish fringes swept to the side can be a great look too. Gentle waves can also help soften the roundness effect, so scrunching your hair dry so it retains some wave can be an advantage.

We would assess your current colour status and your skin tone before giving a definitive answer. But an initial full head colour application with some highlights could help banish the grey. As an ongoing maintenance you would be looking at your roots being coloured with fresh highlights to keep your colour looking fresh.

Q: My hair is long and it’s really limp. I wear it almost flat. I want more body in it – any clues?

Get the hair wow factor courtesy of Great Lengths extensions.

The selected style you mention perhaps isn’t doing you the biggest favour. The longer your hair gets the heavier it becomes and if your hair is limp then the flattened look will just be emphasised. Ask your stylist to discuss a good in-salon conditioning treatment. If you can embark on a journey of boosting the condition then I think you’ll overcome that limp appearance. Perhaps also think about getting some layers cut into the style to add a focus of interest to your hair too.

Q: Hair extensions are the talk of my office and three of my colleagues have had them done because their own hair is thinning. My concern is how natural they look… or don’t look. What’s your view? We are big users of hair extensions for clients, specifically because we believe the results ARE natural looking – if done properly. We research regularly to ascertain the best suppliers and for last decade or longer have opted for Great Lengths. We believe that the real hair product combined with our skills at applying them delivers strong, natural looking results. We’ve even developed our own technique of dual-colour bonding which greatly enhances the natural factor. If you want volume opt for a half-head set. For added length along with volume choose a three-quarter head or full head set. The results can deliver a big WOW factor!

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02/10/2013 11:34

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BWS24.indd 41 1 BWS - IDEA.indd

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In-Store & Online

02/10/2013 15/11/2012 11:34 11:52


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Luxury Nights Brighten the dark winter nights with some luscious berry colours in dark purple and vibrant pink. It’s also time to treat your hair to some TLC; replenish and heal it for the winter months ahead with some gorgeous luxury products.  

Loo k One . . . Be rry Beaut iful EYES ARBONNE Eye Shadow in Divine Plum, £14 ARBONNE Eye Shadow in Lilac, £14 ARBONNE Eye Shadow in Indigo, £14 MAC PowerPoint Eye Pencil in Permaplum, £14 MAYBELLINE Volum’ Express The Colossal Mascara, £12 ILLAMASQUA Eyebrow Cake in Motto, £15.50 LIPS ARBONNE Lipstick in Shell, £18 FACE ARBONNE Make Up Primer, £26 MAC Face and Body Foundation, £21.50 ARBONNE Sheer Glow Highlighter, £31 NARS Soulshine Blush Palette, £35 HAIR UNITE Luxury Hair

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BUSINESS WOMEN SCOTLAND

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Loo k Two . . . Perfect Pin k EYES MAC Pigment Colour Powder in Tan, £16.50 ARBONNE Eye Shadow in Smoke, £14 MAC Eye Pencil in Coffee, £14 MAYBELLINE Volum’ Express The Colossal Mascara, £12 ILLAMASQUA Eyebrow Cake in Motto, £15.50 LIPS MAC Retro Matte Lipstick in Flat Out Fabulous, £15 FACE ARBONNE Make Up Primer, £26 MAC Face and Body Foundation, £21.50 ARBONNE Sheer Glow Highlighter, £31 ARBONNE Blush in Ballet, £20 HAIR UNITE Luxury Hair

PHOTOGRAPHER: Mark Seager, simplephotography.co.uk MAKE UP: Kat McSwein, represented by Colours Agency, coloursagency.com HAIR: Karen McDougall, represented by Colours Agency, coloursagency.com MODEL: Emma-Lou Connolly, represented by Colours Agency, coloursagency.com HAIR PRODUCT: Supplied by UNITE (PICTURED L/R): Argan Oil, £30; Intense Mask, £45; Moisture and Shine, £28.95; and U Lux Shampoo, £29.95 - shop.unitehair.com

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20 is plenty!

TUNA LOIN WITH NICOISE SALAD Serves 2

After a long day at the office, out and about visiting clients or back-to-back meetings the last thing many of us want to do once home is whip up a time-consuming, complicated meal. A healthy yet delicious meal is a must for women on the go - so instead of opting for a quick fix, or worse, a ‘ding dinner’, why not try one of these mouth-watering recipes - guaranteed to be on your plate within 20 minutes - recommended by Stirlingshire inn, The Cross Keys.

The Cross Keys The Cross Keys is a traditional and comfortable inn situated in the small village of Kippen, Stirlingshire, amongst some of Scotland’s most picturesque scenery and between the Loch Lomond and Trossachs National Park, with the ancient city of Stirling only minutes away. Food at the Cross Keys is traditional modern with standards and specials side by side. They serve food all day from soups to sirloins, with home made pies and puddings to finish. Every Sunday is roast day featuring two types of roast with all the trimmings. The kids’ food is all home cooked and there are even treats for dogs. The Cross Keys Main Street, Kippen, Stirlingshire FK8 3DN Tel: 01786 870 293 www.kippencrosskeys.com

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INGREDIENTS 2 x medium sized tuna loin steaks Olive oil Flour (for dusting tuna) 2 x eggs 2 x boiled new potatoes 12 x trimmed green beans 2 x plum tomatoes 2 x thinly sliced radishes 2 x small diced spring onions Red wine vinegar 75g black olives Salt & pepper Selection of salad leaves Chopped chives METHOD • Boil the eggs for 12 mins, cool in cold water then peel. Slice the eggs into quarters and set aside. • Wash and cut each tomato into 4-6 pieces and add to the leaves, spring onions, olives, radishes and leaves. Drizzle with olive oil, red wine vinegar and salt and pepper. Mix. • Bring a medium pan of salted water to the boil. Add the green beans and boil for 3 mins or until they are al dente. Set aside in a warm place. • Heat a skillet and brush with olive oil. Dust the tuna loins with flour and cook for 1.5 mins each side, then turn for a further 1 min creating a criss cross pattern. • Split the salad into two large soup bowls, adding the warmed new potatoes and boiled eggs. Top with the tuna, green beans, chives and a small drizzle of oil.

02/10/2013 11:34


BUSINESS WOMEN SCOTLAND

LIGHTLY SPICED MIXED SWEET PEPPER RISOTTO

TOASTED BRIOCHE WITH LEEKS, ROSEMARY & GOATS CHEESE

Serves 2

Serves 2

INGREDIENTS

INGREDIENTS

140g x risotto rice

2 x brioche rolls

1 half x vegetable stock cube

Olive oil

1 half x small diced red pepper

Butter

1 half x small diced yellow pepper

2 x sliced (1cm) washed leeks

1 half x small diced orange pepper 10g crushed dried chillies 15g small diced ginger 1 x tbsp sesame oil 75 ml olive oil 30g small diced shallots METHOD • Mix the peppers and put half of them in pot with the ginger, olive oil and sesame oil. Sweat the mixture then liquidise to a puree before setting aside. • Fry the rest of the diced peppers in olive oil and add the chillies to finish before setting aside. • Sweat the shallots then add the risotto rice and pepper puree along with the crumbled stock cube and water.

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25g chopped fresh rosemary (set some aside from dressing) 1x peeled and crushed garlic clove 75g crumbled goats cheese or feta cheese 125ml double cream (optional) Salt and pepper Balsamic reduction or glaze (can be bought in supermarkets) METHOD • Take a large non-stick frying pan and sweat the leeks with a splash of oil, a good knob of butter and the garlic. • Add the rosemary and goats cheese then stir well and set aside. • Cut the brioche rolls in half and remove a little of the dough from two of the four halves creating a well. Toast both sides under the grill and set aside. • Warm the leek mixture through and add the double cream.

• Cook while stirring all the time (approximately 8 mins) until absorbed and rice is al dente to taste.

• Take two soup bowls and drizzle a pattern of balsamic reduction or glaze onto the bowl.

• When ready to serve add the cooked diced peppers and chilli to risotto and stir until you have a good mix flecked with peppers.

• Place a brioche half onto each bowl and spoon the leek mixture into each well so it spills over the sides a little.

• Serve in bowls with freshly grated parmesan.

45

• Top with the other brioche halves on top and sprinkle with the left over chopped rosemary and serve.

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BUSINESS WOMEN SCOTLAND

yourself!

Your best form of promotion is...

We would like to take this opportunity to tell you a little bit more about our BWS Membership options and our forthcoming BWS Networking events.

JOIN US @ BWS

Y

our best form of promotion is yourself! And, becoming a professional networker can help increase your sales and business opportunities. Business Women Scotland host monthly BWS Networking Events in Glasgow and Aberdeen, bringing like-minded business women together. We also offer two types of BWS Memberships options - making it affordable for both new and established businesses. BWS Premier Membership £180 / year Our BWS Premier Membership ensures that your business still grows through meeting with the correct contacts at our BWS Networking events - ensuring that you are in front of the correct audience with an opportunity to promote your business. •

BWS Premier Membership: £180 (£150 + vat).

Discounted ticket price for our networking events: £30 (£25 + vat).

Membership allows member and colleague to attend BWS networks.

5 minute pitch about your business at the end of the speakers’ talk.

FREE business directory listing worth £150.

FREE BWS magazine posted to your office 6 times a year worth £17.

• BWS digital magazine available to view online - with your business directory entry and link to your website. •

2 free blogs on our website - worth £300.

BWS Starter Membership £60 / year The BWS Starter Membership helps new businesses get their business noticed! When money and budgets are tight this is the affordable way to help new businesses. Starter Membership available to companies up to 3 years old. •

BWS Starter Membership: £60 (£50 + vat)

Discounted ticket price for our networking events: £18 (£15 + vat).

FREE business directory worth £150.

• BWS digital magazine available to view online with your business directory entry and link to your website For more information on our BWS Memberships & Networking events visit www.bwsltd.co.uk

What a fantastic networking even t last Friday. Everything was orga nised to perfection and the venue was a grea t choice - great energy too. I made some good connections whilst enjoying a lovel y lunch that just hit the spot. Lynn e Kennedy and her team ran one of the best netw orking events I’ve ever attended and I would highly recommend their events to any women who want to meet othe r business women in a nice, relaxed setting and learn something new into the barg ain! Liz Hoskin MCMI, Chief Radiator,

Positive Qualities Ltd

Dates for your diary... GLASGOW HOW TO GET YOUR PRICING RIGHT & MAKE MORE PROFIT Speaker: Gloria Murray, Director, Murray Associates. Date: 25 October 2013 Time: 11/11:30am - 1:30pm Venue: Society M, Citizen M, 60 Renfrew St, Glasgow G2 3BW Cost: Members £30 / Non-members £36 (prices inc. vat) Gloria will demonstrate a technique business owners can use to get focus, control and increase profits in their business. Gloria said, “I’ll also share several live case studies - The Good, The Bad, The Ugly and The Best - demonstrating the results of using the technique, and in one case what happened when one company changed back to what they were doing previously. It definitely gave us proof beyond doubt what I’m using is the fastest way to growth and guaranteed business success.”

W

BWS BUSINESS MASTERCLASS - CONFIDENT LEADERSHIP Speaker: Date: Time: Venue: Cost:

Ros Taylor (see below) 8 November 2013 10:15am - 1:30pm Blythswood Hotel, Blythswood Square, Glasgow G2 4AD Members £89 / Non-members £99 (prices inc. vat)

BWS BUSINESS MASTERCLASS - INFLUENCING & NETWORKING Speaker: Date: Time: Venue: Cost:

Ros Taylor 5 December 2013 10:15am - 1:30pm Blythswood Hotel, Blythswood Square, Glasgow Members £89 / Non-members £99 (prices inc. vat)

Ros Taylor is an acclaimed leading UK and international psychologist, executive coach, successful businesswoman, an accomplished author and a regular TV and radio presenter. She features regularly in the national press and top magazines in her capacity as psychologist and advisor, and one of her books topped Amazon’s best seller list. Newspapers have described her as “the guru of personal development” and the “the best motivational speaker heard this year”. Ros is also a visiting professor at Strathclyde Business School where she focuses on leadership.

For more information about our network events and masterclasses please log on to our website - www.bwsltd.co.uk

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T&

02/10/2013 11:34

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reservations@skene-house.co.uk

www.skene-house.co.uk

*Skene House Whitehall and Skene House Holburn only. **Breakfast options vary depending on suite type booked. T&Cs apply: Rates subject to availability. Suite styles vary to those displayed in the images – we offer 1,2 and 3 bedroom suites each with its own unique style ranging from contemporary to traditional.

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All coming together for the perfect

Browns Christmas Festive Party Menus from £30

Festive Menu three courses for £35 discounted days £30

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FESTIVE MENU FULL PRICE DISCOUNTED DAYS

Christmas Day three courses for £70

Browns Bar & Brasserie • Glasgow • 1 George Square, Glasgow G2 1DY Telephone: 0141 221 7828 • Email: browns.glasgow@mbplc.com • www.browns-restaurants.co.uk

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BUSINESS WOMEN SCOTLAND