Page 245

“In our business, responsiveness to the consumers’ needs is critical: we want to be there when they need us” — Jamie McDougall, Vice President of Business Intelligence and Analytics, Gore Mutual Insurance

to transform with it, not only to remain commercially viable but also to protect customers. “In our business, responsiveness to the consumers’ needs is critical: we want to be there when they need us,” notes McDougall. “If we know that a dramatic storm is coming or a forest fire is burning, we can be proactive and identify the exposure, policies, and those consumers at risk. At times we have proactively called brokers, identified the consumers in their portfolio that are at risk and then proactively contacted them to ensure that they’re okay and that they didn’t

in Cambridge, Ontario. This is a spot

experience loss. This data offers

where continuous innovation seems to

transformative value that we can bring

be in the air and where the hands-on

to the business.” As well as using its

creation of insurance solutions is

own analytics, Gore Mutual has

commonplace. Featuring a high-tech

worked shoulder to shoulder with Aon

innovation lab, McDougall says this

to try and understand the “complexity

area acts as a hub where “brokers,

of catastrophic loss protection” when

insurtechs, reinsurers, technology

creating models for flood or earth-

partners and Gore Mutual employees

quake risk. The firm has also forged

from different departments can

ties with DMTI for detailed location

collaborate on solutions to solve

information, which McDougall

industry issues”.

describes as “a quality data provider”.

This proactive stance is a must in the

Another key insurance industry data

insurance world. The nature of risk is

partner, OPTA Information Intelligence,

ever-changing – and insurance needs

has enabled Gore Mutual to improve w w w.busi ne ssc hief. com

245

Profile for Business Chief USA

Business Chief USA Magazine – April 2019  

Business Chief USA Magazine – April 2019