Rewiring the T-Mobile Supply Chain with Digital Technology platform
Whilst the idea was to shatter the architectural monolith, the efforts were centered around “ Small and RoI-driven” bets among the others which include Inventory serialization, reverse logistics serialization, IMEI tracking, and applications that were delivered successfully through 100% agile mode of execution.
T-Mobile is known for its resolute pursuits and unwavering focus on customer experience. Digital Transformation was the preferred strategy and supply chain was one of the chosen areas for transformation in order to build foundational capabilities. The tenets of the Digital Supply chain transformation included Customer Centricity, Real-time Inventory visibility and Asset traceability, Time to market and integration with other partner ecosystems.
The resulting KPI’s were higher NPS, reduced time to market, reduced inventory cycle time and better control over operating costs. The next time a customer connects with any T-Mobile touch point and is able to access real-time inventory, check product availability, trade-off an old phone for a new one in a frictionless manner, it is the Digital transformation in action, enabled by a robust T-Mobile - Tech Mahindra partnership.
Tech Mahindra, #15 in the Forbes Digital 100 ranking 2018, collaborated with T-Mobile to take up the challenge of going beyond the brief through architectural simplifications and automation through a co-created framework for transformation.
Tech Mahindra’s ability to deliver value to the business with a state-of-the-art digital platform and transforming the culture of the operations has helped T-Mobile achieve digital maturity in a record time.
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