CLICK TO WATCH : ‘T-MOBILE – HOW WILL 5G CHANGE EVERYTHING?’
Nielsen Mobile Insights reported in
subscriber base continues to boom.
early 2017 that T-Mobile had ranked
In January 2019, T-Mobile’s Q4 2018
first in customer service satisfaction
report highlighted the net addition of
through the entirety of 2016. In the
2.4mn subscribers to its network, mak-
company’s press release at the time,
ing the quarter its best ever for acquir-
Legere said: “We have the best care
ing new customers. Since 2013, at
team in the business – at this point,
the advent of the Uncarrier marketing
that’s not even up for debate. But, like
strategy, T-Mobile’s customer base has
everyone else at this company, our
rocketed upwards by 46mn, bringing
care team takes ‘we won’t stop’ pretty
the total to 79.7mn at the end of 2018.
literally. They’ve got their sights on
In the same report, T-Mobile noted:
being the #1 care team in any industry,
“Not only are customers coming to
anywhere – not just wireless.” T-Mobile
T-Mobile, but they are also staying
has made good on this promise as its
longer. T-Mobile posted its bestw w w.busi ne ssc hief. com
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