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Optimising innovation in the NHS



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Dell Technologies discusses its partnership with the NHS and how the business is enabling innovation within the healthcare industry


n the past, digital transformation used to simply mean getting new PCs, but that’s now been pushed aside,” said

James Norman, Chief Information Officer (CIO) of Healthcare of the EMEA region at Dell Technol04

ogies. “People are recognising it’s actually about the culture and how they transform the way they work, and we’re trying to support them on that. We’re focused on building partnerships and helping with the understanding of what the new technologies roadmap is, and demonstrating how they can use technology differently.” One of Dell Technologies’ major customers is the UK’s National Health Service (NHS) – the business currently works withthe majority of the NHS’s trusts and hospitals in the UK. Norman notes how the firm’s relationship with the NHS has changed subtly over the years, from responding to tenders or selling servers to reacting to what’s happening within the organisation, and what’s changing in the health industry. “Yes, we still sell computers, software and storage – of course, that’s the business


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“Technology can really drive new innovations, new opportunities, new ways of actually working with the market” — James Norman, CIO of Healthcare for EMEA region, Dell Technologies 06

we’re in. However, now there’s a huge focus on what’s right for the customer and coming up with new ways for them to be able to engage with us. That actually reduces the burden on them financially, whilst improving operational efficiency and outcomes,” says Norman. Norman defines digital transformation as stretching across five key areas: workforce, end-use computer, security, applications and backend IT. According to Norman, one of the most important aspects of a digital transformation journey is laying the right


at the workforce, as they are a compa-

without putting your foundations down

ny’s most valuable asset. So how can

– it’s the same with the NHS. You don’t

you support the staff to work differ-

put a new electronic system in until

ently? It’s all very well providing

you know that it’s going to work.

the NHS with a new clinical system

If you put a system in and it goes down,

but, actually, it could be just another

clinical staff will lose faith in you,”

burden on the staff. So how can

he says. He argues that if the appro-

we make that easier?”

priate substructure is not used, the

Dell Technologies are providing

customer will find a way to bypass

the technology infrastructure to

the system and revert to their legacy

support a digital imaging for pathology

services. “What we then do is look at

service which will aim to improve health

how can we actually take advantage

outcomes for up to 3.2 mn patients

of the system and modernise services

across the North East and North

and culture,” he adds. “Then we look

Cumbria (NENC). Working with seven w w l l te c hno l o gies . com

Helping make the UK a better and safer place to live and work How our partnership with Dell Technologies is helping the NHS to modernise IT

Helping with the needs of today, preparing for the digital opportunities of tomorrow The potential for transformation in the healthcare sector is huge: patients want it, frontline staff want it, and NHS leaders want it. Computacenter recently conducted a survey of more than 100 IT professionals across NHS trusts. The demand for new technology is high, with a wide-ranging wish list: for example 30% of respondents want to implement tablet devices in the next 12 months, providing technology at the point of patient care.

Our role is to be supportive advisor Our engagement with Healthcare leaders and our recent survey, has provided us with great insight. Greater digitalisation will require new skills, new processes, and new policies. Navigating this new landscape will not be easy: as well as highlighting a lack of budget and resources, our survey revealed that some IT system upgrades are not pursued as they are just too complicated.

In our conversations with healthcare leaders, modernisation of IT is still very much a top priority in how they improve staff productivity and patient experience. Modern IT capability and digital technologies help clinicians, carers and consultants to spend more time with patients. Because not only does it allow them to access information relevant to that patient in real time but it also enables them to enter that information and feedback straight into the system so it’s accessible to all again in real time. But implementing and transforming technology needs financial resources.


Many healthcare organisations are claiming that budget constraints are the prime reason for their inability to upgrade ageing IT infrastructure, but we can’t afford to neglect this: to deliver better patient outcomes and value for money, the digital roadmap must be pushed forward. Computacenter is playing its part by working with NHS Digital and individual trusts to accelerate the adoption of new technologies and also maximise benefits realisation.

Our Partnership

of respondents want to implement tablet devices in the next 12 months

The transformation of NHS IT is critical to the future of healthcare delivery and enabling a more preventative approach: modernising IT is the top priority in 2019 for our survey respondents. The government has already recognised the importance of technology and now is the time to step up its commitment. The NHS faces unprecedented financial and operational challenges, and patient care is suffering despite the determined efforts of frontline staff. We want to help the NHS with its needs of today and also prepare it for the digital opportunities of tomorrow.


We simplify change. We accelerate change. We deliver guaranteed outcomes. With benchmarked skills and knowledge, Computacenter and Dell Technologies work together to deliver and support efficient and reliable solutions that meet all of your data management and people needs. Many of the world’s leading organisations choose us because of our ability to architect and implement Dell Technologies solutions and all other aspects of their IT with an unrivalled level of integration. Together, Computacenter and Dell Technologies are helping customers achieve their digital transformation agenda by: • • • •

Removing cost and complexity from IT management Making better use of resources Better supporting business growth and change Minimising environmental impact

Mark Chandiram, Client Director for Health & Social care talks through how Computacenter is helping the NHS modernise IT




NHS Foundation Trusts across

within the healthcare system to drive

the region, as part of their ambitious

even better patient care.

integrated care system (ICS),

Dr Graham Evans, Chief Digital

the service will be hosted on behalf

Officer who leads on digital strategy

of NENC and Teesside-based North

for the what has become the largest

Tees and Hartlepool NHS Foundation

ICS in the country comments: “How

Trust. The organisation was awarded

we optimise health services and

a contract funded by the Northern

specifically improve diagnostic

Cancer Alliance in a bid to improve

services for the benefit of the popula-

healthcare through the Digital Care

tion we serve is a key priority.

Programme. The NHS launched its

Our region has become renowned

Long Term Plan for care across

for advances we make within digital

England in January this year, with

technologies and this move will further

a key focus on digital partnership

herald our commitment to the

populations of the North East and North Cumbria.” James Tromans, Sales Director for Dell Technologies explains more: “Effectively their challenge was a scarcity of pathologists. When you have a geography like the North East and North Cumbria, you’re restricting the amount of people with that skillset — that calibre to do the role — so being able to digitise a lot of that process can help. We’re helping improve real-time access and decision

“Customers are looking for a safe pair of hands who can provide the glue, the wrap, the service and the implementation to compliment” — James Tromans, Sales Director, Dell Technologie

making with the Isilon platform. We can


improve the outcome of people’s lives and diagnosis by up to 40%. By optimising efficiency and scale

launching for the continuation and

within the NHS, Dell Technologies

improvement of quality healthcare

is committed improving the livelihood

for our regions. We have a strong base

of the nation through its support

to build from and the partnership with

of the healthcare system”.

Dell further enhances our offer

The North East and North Cumbria Integrated Care System was announced

of the future for those that matter most — our patients”.

by Simon Stevens, Chief Executive

By collaborating with specialist

for the NHS England Improvement

channel partners, Dell Technologies

in June this year. Dr Evans sums up

is able to support vertical industries,

“the ambition and drive for positive

such as the healthcare sector. Com-

change for our ICS has been recog-

putacenter, one of the largest infra-

nised. This digital pathology service

structure service providers in the UK,

is one of many initiatives we are

is a key partner and focuses w w l l te c hno l o gies . com



$90.62bn Approximate revenue


Year founded


Approximate number of employees 13



on technology and managed services for the skills gap. As a business that provides resources and support services for customer engagement, Tromans highlights trust, integrity, capability and commercial advantages as some of Computacenter’s most desirable qualities, as well as its access to frameworks and solutions. “Ultimately, it’s about their presence in the marketplace, the fact that it’s a key part of their revenue and where they’re trying to drive more business. 14

Their capability in the data centre business is second to none. They’re very much a safe pair of hands and they tick all the boxes for joint engagement,” he says. As Dell Technologies continues to work with the NHS, it is aware that culture change within the healthcare industry is part of the evolution. “The culture change has been quite apparent over the last five years. People are recognising that you can’t implement and enforce a new system without bringing the staff along with you. You’ve got to get them involved early on so that they understand changes coming down the line, and

are able to have an input into what the system will be, how it’s going to be developed and how it’s going to be used. There is a focus on how the industry is going to change the pathways of care on the back of it,” said Norman. The CIO expresses how the firm is making it easier for its customers to work and engage with Dell Technologies. The company has established a network that will enable the NHS to address the innovations it aims to introduce to its operations. “What I want to see as we move forward is the creation of a network between our customers where we can support all of them and help them to share their ideas, turning them in to reality,” Tromans adds.

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Dell Technologies August 2019  

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