SIEMENS AG
Gia Thi Nguyen, Head of Operational Excellence, discusses the importance of digital transformation and operating with a human-centric approach
“
M
y dear, here in Wonderland, we must run as fast as we can, just to stay in place. And if you wish to go anywhere,
you must run twice as fast as that,” wrote Lewis Carroll, author of Alice in Wonderland. While to many, it’s simply a quotation from a children’s novel, to Gia Thi Nguyen, Head of Operational Excellence, it’s a powerful mantra 158
for technological change. Thi sees the true value of the words in Carroll’s famous book and believes it accurately defines digital transformation as a whole. “Digital transformation is about agility, speed and even more importantly, it’s just 1% digital and 99% human,” affirms Thi. “This means that the human-centric approach is key in regards to any digital transformation.” Thi has worked in five different countries including the UK, Czech Republic, Vietnam, Spain and Germany. That diversity of experience has provided him with a philosophy of operating with a human-centric approach that focuses on attributes that define humans such as: compassion, empathy, curiosity and creativity. Thi affirms that unlocking digital
APRIL 2020