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Australia’s largest funeral provider stick principles as it explores a new market


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ith a presence in Australia, New Zealand, Singapore and since last year the USA, InvoCare is named after the three foundations it was built on. Innovation, Vocation and Care. InvoCare provides quality funeral, cemetery and related products and services to the Asia-Pacific market and the US and is listed on the Australian Securities Exchange. It has become a market leader through its commitment to caring for families and communities with a sincere and personal touch in what is always a sensitive and emotional time for all involved. InvoCare currently operates 250 funeral locations and 14 cemeteries and crematoria. It has 1,600 members of staff people and has a current turnover of approximately $400 million a year. COMPASSION InvoCare has built its reputation and growing empire on consistently delivering the highest levels of professionalism to families going through testing times. The company owns and operates a number of trusted local funeral brands that have strong traditions of customer service, community support and funeral excellence. This network across three continents has grown through the acquisition of successful businesses that serve areas with substantial population bases, as well as by opening up new locations of its existing brands. No matter where InvoCare operates, its branches often have many decades of experience in meeting the needs of local families. Being able to meet a wide range of requirements is a crucial element of what makes InvoCare


Grecian Urn

Key Industries has for over 20 years been a leading manufacturer of innovative quality coffins and caskets and a supplier of selected funeral accessories. Funeral directors throughout NSW and Victoria appreciate the quality of our highly polished finishes and our ‘nothing is too much trouble for us’ service.

Denham Cedar Coffin

Tel. 61 2 9604 8813 7-8 Davis Road, Wetherill Park, NSW 2164 Key-Lena in Ecosciences Precinct, Dutton Park, Brisbane. Architect – Wilson Architects

Innovative Acoustic Panel Solutions, Designed and Engineered for Optimum Performance Keystone Acoustics crafts quality acoustic panel solutions for the building design industry, working with architects and builders across Australia. Our engineers, architectural designers, CAD draftsmen and project managers are dedicated to producing the best practical and effective solutions for projects – simple, complex, large and small.

Key-Kompress in Skinny Dog Hotel, Kew, Victoria. Architect – Techne Architecture

Tel. 61 2 9604 8813 7-8 Davis Road, Wetherill Park, NSW 2164

Key Industries Key Industries is proud to manufacture and supply InvoCare’s funeral brands and independent funeral directors from its distinctive range of high quality, carefully detailed coffins and caskets. Family owned and proudly Australia, Key Industries was founded in 1967 and initially as a manufacturer of joinery products. In 1990 it started coffin design and manufacturing and soon established a strong reputation amongst funeral directors for its exacting quality and standard of finishes and also its punctual delivery times. Key Industries also insisted that where possible timber and board products used in its manufacturing process came from accredited timber suppliers. Today Key Industries supplies coffins, caskets and funeral accessories to the majority of NSW’s funeral businesses and also to funeral directors in Victoria and Tasmania. In 2007 a new division, Keystone Acoustics was created.

Keystone Acoustics Keystone Acoustics designs and manufactures a range of acoustic panels to architects and commercial builders when superior acoustic performance is required. We go beyond traditional fibre cement and plywood materials to use a range of contemporary materials that are shaped, slotted or perforated in panels for installation on walls and ceilings. Creating a unique and interesting interior or exterior requires a considered use of space, the right materials and a cohesive design that brings it all together. When created correctly the result is an eye-catching and positive architectural design. Both Key Industries and Keystone Acoustics have created enviable reputations for uncompromising manufacturing quality within budget and a ‘nothing is too much trouble for us’ service ethos.

funeral services such a trusted organisation. Whether seeking a traditional funeral, a celebration of life, or a practical and affordable funeral experience, InvoCare can meet that need. The company is acutely aware of the different cultural traditions and days of significance in each country it operates. To this end, branches work hard to make services available at important times of year, such as Christmas, on Mother’s and Father’s Day, Anzac Day in Australia etc. CREATING A CULTURE OF EXCELLENCE The InvoCare philosophy has always been to operate with CARE at its heart. Not just in the compassionate sense, but the word makes up an anagram of the company’s core principles - Collaboration, Accountability, Responsiveness and Excellence. Attracting skilled staff is not enough for InvoCare. The nature of the business means only certain people are able to flourish in such an environment. InvoCare attracts and employs people who have a real passion and commitment to serving the needs of families who are going through a difficult time. InvoCare has built a culture where this is not a job but a vocation, and customer service lies at the very heart of the company. STRONG LEADERSHIP Martin Earp was appointed CEO and Managing Director in May 2015, after overseeing the recent strategic direction and leadership of student accommodation company Campus Living Villages. With a diversified background, Earp worked for Transfield Holdings for more than 12 years in a number of operational

roles including CEO of the Australian Biodiesel Group, General Manager of Airtrain (where he also served as a Director for eight years) and Business Development Manager for Airport Rail Link. Prior to this he spent almost 10 years with a London based consultancy advising on large infrastructure and investment deals. Earp’s academia includes an MBA from the Australian Graduate School of Management and an MSc and BSc (Hons) in Traffic Engineering and Transport Planning. US OPERATIONS In February 2015, InvoCare launched its operations in the USA. While the company controls 34 percent of the market

Helping Funeral Directors Help Families “As Australia’s leading casket and coffin manufacturer, we pride ourselves not just on supplying quality products to funeral directors, but on offering a genuine partnership. ACC Higgins is proud to be associated with InvoCare.” Peter MacLeod Managing Director

For enquiries, please call 1300 588 480

in Australia and New Zealand and 10 percent in Singapore, building a presence in the US was a bold move. Promising an $8 million investment, InvoCare purchased the Macera crematorium in San Diego in its first year of operations there. Despite making a loss in the initial 12 months, as was expected, the company’s Australian funeral sales were up 3.6 per cent to $296.2 million and cemetery and cremation sales were up 9.1 per cent to $88.7 million in 2015. Investing further in US operations will be the subject of a decision in the next 12 months or so, as InvoCare explore the market and diversify from the areas it has built up such a well renowned reputation, while continuing to provide the very best care in its established markets.

Lasting memorials and tributes to honour your loved ones in Sydney Globe Memorial Company is an Australian familyowned and operated monumental masonry business, specialising in the design and construction of quality headstones, memorials and monuments. We have been established for over 55 years and take great pride in our commitment to quality. As well as retailing directly to the public, we signiďŹ cantly service the wholesale and commercial markets with design, supply and installation of granite solutions for cremation and burial sites. Besides individual granite markers and headstones, we provide all aspects of granite memorialisation including family estates, niche walls, complexes and columbariums.

Phone +61 2 9649 5394 Fax +61 2 9649 7309 Email Showroom 4 Railway St, Lidcombe NSW 2141

Oliver Moy Publisher For enquiries email