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Technology

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oving one’s home can be, I’m sure many will agree, a challenging, stressful experience at the best of times. The same holds true for relocating a business, something the Business Excellence team have experienced firsthand recently. As anyone in the publishing business will attest to, there is a lot more to a company like ours than simply a few individuals who produce the features you see before you. Indeed the reality is that a vast amount of infrastructure contributes towards the day-to-day running of our business, the most important of all revolving around communications. Prior to our move we had long been users of a particular telecoms service provider, however in preparation for our relocation the opportunity was taken to look into possible alternative solutions that could support our operations as we entered a new era in our own development. Until recently, we had been using a Hosted Service Provider. We looked into various alternatives from other hosted platforms (some were actually using the Bicom Systems PBXware Cloud Edition for Service Providers as it turns out). We began to explore on-premise hardware options as it appealed to have the flexibility of using different service providers for call traffic. PBXware was billed as a software tool possessing more feature-functionality than perhaps any other product of its kind. We are very happy to say it lives up to its billing in every way. The Move to PBXware Given our new found familiarity with PBXware, we asked Bicom Systems

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BE Monthly

for an install and must thank them for extending themselves in every manner. The download burned and installed smoothly. The set-up wizard took thirtyminutes. That may seem long but it was comprehensive and efficient in setting up the Communications platform to a point of basic working. Anyone with any experience with Linux could successfully install and start using PBXware. The best part was that most of our staff couldn’t even tell the system had changed. While they may have noticed faster connections or clearer calls, there was no training or learning curve involved. We did not lose any days or even hours acquainting ourselves and ‘figuring out’ the new system. Desk phones were up and running quickly so calls were not lost. We were very pleased with the smooth transition process and impressed with the short amount of time it took. More Feature-Functionality Than Ever Before From the day we installed PBXware we began noticing and appreciating its features and tools. Going into each of those useful features would fill far too many pages, but we will highlight our two favorites here. PBXware’s Least-Cost Routing is truly phenomenal. This is something we do use frequently with calls to obscure locations. We have enjoyed a significant drop in expenditures on those calls. While most companies boast low connection costs and rates, it is not often that those claims hold true. On the contrary with PBXware, the rates are impressively low. Being able to use Bicom Systems’ SIP Trunks has been great.

Profile for Business Excellence Magazine

BE.Monthly  

Dec 2013

BE.Monthly  

Dec 2013

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