STAN DA R DS O F SE RVIC E : √ We assign every client a personal adjuster to examine and release claims, along with a Customer Service Representative who is available to answer questions on the status of any claim. √ Our experienced team helps clients understand the complexities of the policies, and we work with them to get the information needed to complete their claim. √ Our friendly and courteous Customer Service Team is 100% US-based. √ We return all phone calls and emails within one business day. √ We employ the latest technology to provide 24/7 online access to all claim information, protected by advanced security measures. √ We are HIPAA compliant with strict guidelines for handling all PHI (Protected Health Information). √ We have adjusters licensed to serve clients in every state. √ Two locations ensure disaster recovery preparedness. √ We achieve cost containment through a robust repricing network. 5.