CLIENT: BUPA CARE HOMES NAME: 12PP THE SIDCUP, BEXLEY BATCH: 01
SIZE: TRIM: A4 PROOF NO: 07 MOD DATE: 14_3_11 DESIGNER: MF
Registered Office: Bridge House Outwood Lane Horsforth Leeds LS18 4UP tel: 0845 600 4622
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THE SIDCUP NURSING AND RESIDENTIAL CENTRE, SIDCUP
THE RIGHT CARE FOR E VERY I N D IVI D UAL
The Sidcup is a modern, purpose-built care home offering long and short-term elderly nursing and residential care. www.bupa.co.uk/care-homes
W E L C O M E TO THE SIDCUP
A comfortable home with every modern convenience The Sidcup was built on the site of a former convent, situated amongst the large open spaces and parks of Bexley and close to the local high street. The home was purpose-built, and so is well equipped and designed to meet all residentsâ€™ needs. All the rooms are well furnished and there are several lounges where residents can watch television, relax, chat or entertain visitors. The airy ground floor dining room has French doors leading out into the large landscaped gardens. We believe that residents should be cared for with dignity and respect. Our aim is to provide them with the highest standards of care and service at all times.
H I G H E S T S TA N D A R D S O F E X P E R T E L D E R LY C A R E
Sidcup Place Park
T he best care , whenever it ’ s needed
E veryone ’ s different E veryone ’ s uni q ue At The Sidcup we provide a wide range of long and short-term care. We offer frail elderly nursing care 24-hours a day, supported by a team of qualified nurses. Residential care is also available, offering support to residents finding it hard to cope living alone, or who need the reassurance of expert on-site care.
Always a warm welcome At The Sidcup, we want residents to feel at home with us whether their stay is long or short. So we keep rules and regulations to a minimum and aim to create a friendly, caring environment. We know it’s very important to strike a balance between providing care when it’s needed, and helping the resident to be as independent as possible. The Sidcup maintains the highest standards of care and hygiene, so all the rooms are cleaned daily and there’s an on-site laundry where all the residents’ clothes are washed and ironed. We believe in creating a comfortable and homely environment with the added reassurance of fully trained specialist nurses and care staff on hand day and night. All bedrooms have a 24-hour call system along with telephone points and smoke detectors. Our homes are designed to encourage mobility in a safe and supportive environment. Valuing individuality At The Sidcup, we talk to residents and families about individual likes and dislikes, habits and feelings. On this basis we create a tailor made personal care plan, and give each resident a key carer or named nurse. We take the time to listen, which makes us better able to meet residents emotional and physical needs.
Individual care that meets YOUR needs
We believe in the importance of flexible care with convalescence care available, to provide support for residents recovering from an illness or operation. The Sidcup also provides palliative care and a full holistic package is available, offering practical and emotional support with fully trained specialist nurses and carers on hand. This home also offers care to residents over 50 with physical disabilities.
Care based on understanding We operate a unique care documentation system called Quest. This assesses all our residents’ health needs and personal preferences. It reflects the person’s life experiences, their likes, dislikes, and choices. We gather all the relevant information from health and social care professionals, as well as family and friends, and we encourage them to participate in their ongoing care.
sharing memories enjoying moments
I nside T he S idcup
The Sidcup is well equipped and facilitated. All rooms are ensuite, and some have views onto the delightful gardens. They’re well furnished and decorated with telephone points, smoke detectors, a 24-hour call system and thermostatic radiators. We provide wheelchair, and full lift access.
S upport, friendship and shared interests Very much part of the community There’s plenty for our residents to enjoy at The Sidcup including quizzes, flower arranging, gardening and crafts. Residents are encouraged to pursue their own hobbies and interests or try something new. Local entertainers and children from Merton Court School and Bird College drop by regularly, and we visit Sidcup Place for crazy golf and a bite to eat, or sometimes the odd festival or circus. We have links with Greenwich and Bexley hospice, and we receive regular visits from several churches, allowing residents to participate in services. Remembering and appreciating the past The Map of Life is a unique way to help us get to know a resident’s background and history. It illustrates what they’ve done and where they’ve been in a simple, interesting way. It also acts as a reminder for the resident of past times, and a guide to their interests and routine now.
ENCOURAGING RELATIVES TO BE PART OF OUR DAILY LIFE
Get involved At The Sidcup we actively welcome feedback as it allows us to provide the right care for every individual. We appreciate that while we provide round the clock care, there will always be need for friends and family to be around. We encourage you to be involved with any part of your loved ones’ everyday life, including social activities, and local community events. You’ll always have a choice of places to spend time with your friends and family and we make sure you have the privacy you need. Gardens that appeal to all the senses The gardens are a lovely place to sit and relax at The Sidcup. The array of flowers, herbs and grasses make this such a popular place to enjoy with friends and family. We also have a selection of raised plant and flower beds that give all of our residents the opportunity to be involved. The patio and seating areas are delightful places to spend time enjoying warmer days , and gardens have been designed to make sure residents using wheelchairs are able to appreciate these much loved gardens.
All new residents are encouraged to bring along some favourite ornaments, photos or small pieces of furniture, to make their room feel more homely.
Our bedrooms have been recently refurbished with remote controlled televisions and en-suite facilities.
You can dine in large airy rooms with a good choice of seating areas.
The lounges have a warm and homely feel.
Our residents enjoy garden activities from our seated area that has wheelchair access.
Variety and I nspiration
Something to enjoy every day At Bupa we know that popular activities and stimulating interactions are a vital part of good nursing care. It can also be a good opportunity for friends and family to spend time with residents. Having something interesting going on every day is very important for a resident’s general well being as it helps to keep their minds active, and improves their appetite.
KEEPING RELATIVES INVOLVED
Friends and family are welcome to participate in any or all of the activities at any time. We’ve found our flowerarranging and arts and crafts clubs have proved to be particularly popular with residents.
A C H O I C E O F D A I LY M E A L S Carefully chosen menus Mealtimes are an important part of our residents’ day. Our experienced chef creates balanced and nutritious homemade meals using the freshest ingredients. Soon after residents arrive, a member of our catering team meets with them to discuss their personal food preferences or specific dietary needs. There’s lots of variety and options available, whether it’s breakfast, lunch or dinner, and all our menus are assessed for nutritional value. Residents can eat in their room if they prefer, or join others in the dining room, and friends and relatives are always welcome to come along. Every day we show what’s on offer at every meal in large clear type on display boards in the dining room.
For residents who get hungry outside normal kitchen hours, we provide a Night Bite menu that’s available between 6.30pm and 6.30am. This offers a range of snacks including fruit, sandwiches, cereals, yoghurts and hot or cold drinks. We frequently serve homemade cakes with tea or coffee in the afternoon. Birthday cakes are also homemade and residents choose their birthday meal to make the occasion more personal. Tailored requirements At The Sidcup we know just how important it is that each resident’s dietary needs are catered for. Whether it be concerns over weight gain or loss, cholesterol or food intolerances, we make sure menus are tailored to meet these needs whilst always being enjoyable and tasty. And, if a resident has difficulty chewing or swallowing, we prepare enriched or modified textured food to suit them.
H ome C hecklist Daily cleaning Yes Onsite parking Yes
Private rooms • 24-hour call system • Ensuite facilities • Attractively decorated and furnished • Television and telephone points • Some bedrooms with garden views • Smoke detectors • Thermostatic radiators • Bed linen and towels
Rd Hather ley
St Joh n’ s
Hather ley Rd
Cr ay bro o
St J oh n’s Rd
Phone: 0208 300 7711
Granv ille Rd
Sel bo u
n Rec t r y L
o Rd Directions: A222 Leave the M25 at Junction 3, heading for re London South East and continue to the Th e G The Park turn off for Sidcup. At the roundabout take the third exit and continue to Sidcup urch A ve High Street junction. Turn right here and take the second turning on your left, Hatherley Road. The Sidcup is 100 yards down on your right. Car lto
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YOU DON’T NEED BUPA HEALTH INSURANCE TO COME INTO OUR CARE HOMES
Clare nce R d
La n gford Pl
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The Sidcup Nursing and Residential Centre, e 2-8 Hatherley Av Road, od o Sidcup,hwKent rc DA14Bi 4BG
Visiting times At the convenience of the resident
We appreciate that every person living with us is unique, with their own likes, dislikes, ways and habits.
We also run specific training programmes for staff who care for people with dementia in partnership with the Alzheimer’s Society, Joseph Rowntree Foundation and Sunderland University.
For further information on Bupa Care Homes and help and advice on funding visit www.bupa.co.uk/care-homes
nd s la st
Because we know our customers prefer a personalised service we have a unique Bupa Care Homes’ staff initiative called ‘Personal Best’. It helps carers to understand how important it is to meet the residents’ needs and preferences, to achieve our aim of ensuring that every resident continues their daily lives with privacy and dignity in a safe, caring environment.
How much you need to contribute to the overall cost will depend on the type of care needed, and the amount of capital available. And remember, you don’t need to have Bupa Health Insurance to be a Bupa Care Home resident.
P r ie
Specialist training All our homes are run by experienced managers and teams of qualified nurses and carers. We take training very seriously and our carers have the highest NVQ achievement rate in the care sector.
Help and advice on planning and financing care Every resident is different as are his or her needs. So, our fees vary depending on the length of stay and the type of care required. Prices cover single private rooms with 24-hour care, all meals and laundry. The home manager can give you full details of the terms and costs of a resident’s stay. There are additional charges such as chiropody, physiotherapy, hairdressing, occupational therapy, aromatherapy and speech therapy.
Food • Night Bite menu • Fresh, homemade meals for breakfast, lunch and dinner
We conduct an independent customer satisfaction survey. This helps us to retain and improve standards in areas such as the level and type of care, activities, food and accommodation. Bupa has the highest number of highly rated Care Homes in England by the Care Quality Commission.
Training and supporting our staff Bupa is proud to be one of the UK’s largest organisations to gain the prestigious government backed Investor In People (IIP) award.
Bupa care — for everyone There are over 300 Bupa care homes in the UK and you don’t need to have Bupa health insurance to benefit from the high standards of care and comfort that each of our homes offer. In fact, over two-thirds of our residents receive some level of funding assistance.
Key features • Modern purpose-built home • Pleasant residential location • Tasteful and high quality décor and furnishings • Large landscaped gardens • Several comfortable and homely lounges • Wheel chair and full lift access
Additional therapies Yes (at further cost)
B upa peace of mind
Additional services • Hairdressing • Therapies not in care plan • TV licence (for residents under 75) • Telephone bills • Personal toiletries • Newspapers and magazines
Types of care • Nursing • Residential • Respite • Palliative • Convalescence
Number of rooms 100
For further information about The Sidcup, either contact the home manager directly or simply call in at any time.