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Directory of Selected Human Services in Buncombe County Refer to alphabetical listing of agencies on page 3. First Call for Help – Call 211 Behavioral Health Services • All Souls Counseling • ARP-Phoenix Neil Dobbins Detox Center and Crisis Stabilization Unit • Catholic Social Services • Families Together Mobile Crisis Team • Mission Hospital • Veterans Administration (VA) Medical Center • Western Highlands Network • WNC Community Health Center Urgent Walk-in Psychiatric Services Child Care • Buncombe County Department of Social Services • Community Action Opportunities • Smart Start Children • Children’s Developmental Services • Children First • Irene Worthem Center • Smart Start Criminal Justice • Buncombe County Detention Facility • Crisis Intervention Team (Asheville Police Dept. & Buncombe County Sheriff’s Office) • Day Reporting Center • Drug Treatment Court • Family Treatment (SOAR) Court • Nuisance Court • Pretrial Services • Public Defender • RHA Health Services JUST Jail Diversion Program • TASC 2

Western Carolinians for Criminal Justice

Dental Care • ABCCM Medical Clinic • WNC Community Health Services Disability • Pisgah Legal • Social Security Administration Domestic Violence • Helpmate • WNC Community Health Services Interlace Transitional Housing Employment / Vocational / Financial • Employment Security Commission (incl. homeless veterans and exoffender specialists) • Goodwill Industries • Mountain Area JobLink • Vocational Rehabilitation • Western Alliance for Independent Living Financial • On Track Financial Services • Self Help Credit Union Food Pantries • ABCCM • Salvation Army • Western Carolina Rescue Mission • Call 211 for others Food Stamps • Buncombe County DSS General Assistance • ABCCM • Buncombe County DSS


• • • • •

Catholic Social Services Community Action Opportunities Eblen Charities Swannanoa Community Council Swannanoa Valley Christian Ministry

Health Services • ABCCM Medical Clinic • Buncombe County Department of Health • Emma Medical Clinic • Hot Springs Health Program • Sisters of Mercy Urgent Care • Three Streams Family Health Center • Veterans Administration (VA) Medical Center • WNC Community Health Services Heating Assistance • ABCCM • Community Action Opportunities • Eblen Charities • Call 211 for others Homeless Programs • ABCCM Day Program • Homeward Bound: A HOPE Day Program; PATH Program • Pisgah Legal SOAR Disability Program • Veterans Administration Medical Center Housing (Permanent & Transitional) • ABCCM: Steadfast House Transitional Housing; Vet’s Quarters • Homeward Bound Pathways to Permanent Housing • Housing Authority of the City of Asheville: Section 8 (voucher); Public Housing; Woodfin Apartments • Mountain Housing Opportunities • Western Highlands Network, Housing Coordinator • WNC Community Health Services: Interlace Transitional Housing; Shelter Plus Care

ID Services • Homeward Bound/A HOPE • ABCCM Legal • Legal Aid of North Carolina • Pisgah Legal Services Meal Sites • ABCCM • Homeward Bound • Salvation Army • Western Carolina Rescue Mission • Call 211 for others Medicaid and Health Choice • Buncombe County Department of Social Services Seniors • Council on Aging Shelters • ABCCM • Caring for Children Trinity Place Youth Shelter • Helpmate Shelter • Homeward Bound Room at the Inn • Salvation Army • Western Carolina Rescue Mission Support Groups • Call 211; support groups for most issues exist in Asheville • Al-Anon • Alcoholics Anonymous • National Alliance for Mental Illness (NAMI) • Narcotics Anonymous Transportation • Asheville Transit Authority • Mountain Mobility Work First Family Assistance • Buncombe County Department of Social Services 3


Directory of Selected Human Services in Buncombe County January 2010 First Call for Help. Call 2-1-1. http://www.211wnc.org/ A free, 24-hour phone number for access to all community services. This is the best place to start. They will assess all your needs and refer you to the appropriate service(s). ABCCM (Asheville-Buncombe Community Christian Ministry) 30 Cumberland Ave. http://www.abccm.org • Medical Clinic: [259-5339] 155 Livingston St. Acute, episodic medical, dental care and pharmacy for the uninsured. • Steadfast House: [259-5369] 131 Hillside St. 43 transitional housing beds for single women & families • Day Center: [259-5300] 24 Cumberland Ave. Provides day center and lunch. Assistance with employment, food stamps, acquiring identification. Personal hygiene items and clothing. • Veteran’s Restoration Quarters [298-7952] 1329 Tunnel Road. Transitional housing units for males who are veterans. 15 non-veteran emergency shelter beds. • Provides emergency assistance for food, clothing, household items, and financial assistance for rent, utilities, fuel for heating and prescriptions [259-5300] Al-Anon [800-286-1326] http://www.wnc-alanon.org • A mutual help fellowship for the families of alcoholics. Alcoholics Anonymous [254-8539] 206 Park Place Office Building 70 Woodfin Place http://www.ashevilleaa.org • AA is a self-help group of recovering alcoholics who meet and share experience, strength, hope and who want to help in overcoming drinking problems. All Souls Counseling [259-3369] 23 Orange St http://www.allsoulscounseling.com • Counseling services for underinsured and uninsured children, adults, and families.

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ARP-Phoenix Neil Dobbins Center [253-6306] 283 Biltmore Ave. http://www.arp-phoenix.com • Voluntary residential detoxification program; Psychiatric crisis stabilization unit Asheville Transit System [253-5691] 360 W. Haywood St. http://www.ashevilletransit.com • Call for City bus routes; transfer station on Coxe Ave. $1 fare Buncombe County Department of Health [250-5000] 35 Woodfin St http://www.buncombecounty.org/governing/depts/Health/default.asp • Family Planning, Prenatal Care, WIC (Women, Infant & Children Nutrition Program), immunizations, STD, HIV (counseling and testing), and TB clinics, BCCCP (breast and cervical cancer prevention), WISEWOMAN (women’s cardiovascular wellness) Buncombe County Department of Social Services (DSS) [250-5500] 40 Coxe Ave; West Satellite Office, 339 Old Leicester Highway http://www.buncombecounty.org/governing/depts/dss/ • Food Assistance, Medicaid/Health Choice, Work First, Cash Assistance, Child Day Care Assistance. Buncombe County Detention Facility 20 Davidson Dr. http://www.buncombecounty.org • General questions:250-4557. Medical unit: 250-4594 • Substance abuse case manager; Mental health case manager Caring for Children [298-0186] 184 Charlotte Highway http://wwwcaring4children.org • Trinity Place Shelter: temporary residential care for children and adolescents who have a family crisis or runaways (253-7233) Catholic Social Services [253-7339] 50 Orange St. http://www.cssnc.org • Offers food, clothing and financial assistance; immigration services; bilingual counseling Children First [259-9717] 50 S. French Broad Ave. Suite 246 http://www.childrenfirstbc.org • Advocacy and community engagement; Family Resource Center at Emma; Latino Outreach Program; Project MARCH Learning Centers; Project POWER/Americorps 5


Children’s Developmental Services [251-6091] 162 Coxe Ave. http://www.ncei.org • Provides early intervention for children birth to age 3 in North Carolina’s Infant Toddler Program. Also provide comprehensive diagnostic evaluations and functional assessments to identify areas of need for services for children. Community Action Opportunities [252-2495] 25 Gaston St. http://www.communityactionopportunities.org • Child care services; Headstart • Heating appliance repair and replacement program; Low income energy assistance program • Life Works: intensive case management services to support low income families and individuals to obtain/maintain life skills and income to achieve self-reliance Crisis Intervention Team (CIT) [911] • If you have a psychiatric emergency which involves danger, call 911 and ask for a “C-I-T” officer to be dispatched. Many officers with the Asheville Police Department and Buncombe County Sheriff’s Office have special training in how to help someone in a behavioral health crisis. They wear a special CIT pin on their uniform. Council on Aging [277-8288] 46 Sheffield Circle http://www.coabc.org • Call COA for information about aging services county-wide Day Reporting Center [250-4281] 1314-F Patton Ave. http://www.buncombecounty.org • The Day Reporting Center is a highly structured program emphasizing supervision, sanctions and treatment services to clients sentenced to the program. Program clients are non-violent felons or misdemeanants who have a substance abuse problem, poor educational skills, and/or poor life skills. Drug Treatment Court [250-4287] 1314-D Patton Ave. • The Drug Treatment Court is a voluntary, court supervised intensive treatment program for offenders misdemeanants who have a substance abuse problem, poor educational ho have been identified as having a substance abuse problem.

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Eblen-Kimmel Charities [255-3066] Regent Park Blvd http://www.eblencharities.org/www/index.asp • General family crisis assistance, rent, utilities, food & prescriptions Emma Medical Clinic [282-0082] 37 Brickyard Rd. • Free clinic for the uninsured. Acute, episodic care. Limited services. Employment Security Commission [251-6200] 48 Grove St http://www.ncesc.com/ • File and manage Unemployment Claims, Search Job Openings, Listing of Employers’ Websites, Foreclosure Prevention Assistance, homeless veterans and ex-offender specialists on staff Families Together Mobile Crisis Team [225-2800] 60 Grove St. http://wwwfamiliestogether.net • A crisis worker from will come on-site 24/7to assist persons in a behavioral health crisis. Family Treatment (SOAR) Court [250-6290] • Special court for persons have abused a child and also abuse drugs or alcohol Goodwill Industries of Northwest North Carolina [298-9023] 1616 Patton Ave. http://www.goodwillnwnc.org/index.cfm • Skills training classes offered in partnership with Asheville-Buncombe Technical Community College. Additional services include career planning and preparation, job readiness and job placement. • Re-entry program: Provides transition services for ex-offenders returning to Buncombe County after serving active prison sentences. Hearts with Hands [667-1912] 951 Sand Hill Road http://www.heartswithhands.org/ • General Family Crisis Assistance Helpmate [254-2968] 116 Veronica Lane http://www.helpmateonline.org/ • Emergency shelter for domestic violence victims and their children in immediate danger • Crisis intervention, safety planning, individual and group counseling, case management and court advocacy for domestic violence situations

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Homeward Bound [253-5747] 35 Grove St. http://www.hbofa.org/ • A HOPE Day Center: [252-8883] 19 N. Ann Street. Provides a safe place for homeless persons during the daytime hours • Room at the Inn: [252-8883] 12 shelter beds, in partnership with local churches, for women who meet at A HOPE at 4:30 • Pathways to Permanent Housing Hot Springs Health Program [649-9566] 4 centers in Madison County www.hotspringshealth-nc.org/centers.htm • Primary care and urgent care for all ages in northern Buncombe County. Medicaid / Medicare, Health Choice, private insurance, sliding fee scale for uninsured. Housing Authority of the City of Asheville [251-5054] 165 S. French Broad http://www.haca.org/ • Housing Choice Voucher Program: Section 8 housing vouchers for rental assistance. [257-2716] • Public Housing: Subsidized rental housing. [258-1222] • Shelter Plus Care at Woodfin Apartments: Offers permanent housing for individuals who are homeless or disabled [255-0032] Irene Wortham Center [274-7518] 916 W. Chapel Rd. http://www/iwcnc.org • Day care program for children with special needs. Residential services for handicapped children and adults. Mission Hospital [213-1111] 428 Biltmore Ave. http://www.missionhospitals.org • For psychiatric emergencies, call Western Highlands 24/7 or call 911 if it is a life-threatening emergency. If involuntary psychiatric commitment is needed, call a magistrate at 250-4690. • Emergency Department (“ER”) and Psychiatric Evaluation Area (“PEA”) • Copestone inpatient psychiatric units, 57 beds for children, adolescents and adults [213-4055] Mountain Area Job Link [250-4761] AB Tech Campus Maple Building http://www.buncombecounty.org/governing/depts/JobLink/ • JobLink Career Centers provide access to a variety of employment and training services, programs, and referrals. These services are provided through the Mountain Area Workforce Development Board and are available at no charge. 8


Mountain Housing Opportunities [350-9550] 64 Clingman Ave. Suite 1 http://www.mtnhousing.org • Provides affordable rental housing to working, elderly & handicapped people; down payment assistance program; emergency home repair; rural home rehabilitation; self-help home ownership Mountain Mobility [258-0186] 2000 Riverside Drive Suite 17 http://www.buncombecounty.org/governing/depts/transportation/ • Provides transportation for persons with disabilities, the elderly, the general public, children, clients of some human services agencies in Buncombe County, and for DSS/Medicaid. Call to see if service is available to desired destinations. Narcotics Anonymous 866-925-2148 http://www.na.org • NA is a group of recovering addicts who meet regularly to help each other stay clean. There are meeting in Buncombe County National Alliance on Mental Illness (NAMI) Western North Carolina [687-6901] 225 E. Chestnut St. http://www.naminc.org • Support and educational programs for consumers with mental illness and family members Nuisance Court [259-5484] • Special court for misdemeanants who provide community service as their punishment On Track Financial Services [255-5166] 50 South French Broad Ave, Suite 227 http://ontrackwnc.org/ • Financial Counseling. Pisgah Legal Services [252-8927] 89 Montford Ave http://www.pisgahlegal.org/ • Provides legal assistance and advocacy to help low-income people in Western North Carolina meet their basic needs and improve their lives. • SOAR disability program fast-tracks disability applications for persons who are homeless or at-risk for homelessness Pretrial Services [250-6285] 35 Woodfin St. http://www.buncombecounty.org • Works with detainees at the Buncombe County Detention Facility to obtain releases 9


RHA Health Services JUST (Justice United in Support of Treatment) Jail Diversion Program 35 Woodfin St. http://wwwrhahealthservices.org • Case management for persons with mental illness who are released from jail on the condition of participation in treatment; Program coordinator [250-6298]; Diversion case manager [250-2557] Public Defenders Office [232-2595] 60 Court Plaza Room 202 http://wwwncids.org • Defends individuals charged with crimes but who are unable to afford legal representation. State maintained program; District 28 Salvation Army [253-4723] 204 Haywood St. http://www.salvationarmy.org • Homeless shelter for men women and families • Breakfast program; Food pantry and clothing closet • General family crisis assistance, rent, medication, fuel and transportation. Self Help Credit Union [253-5251] 34 Wall St http://www.self-help.org/ • Self-Help makes competitive loans to minorities, women, rural residents, low-income families and others who cannot find traditional financing elsewhere. Sisters of Mercy Urgent Care [281-3498] 4 locations in the Asheville area. http://www.urgentcares.com/ • Urgent care: non life-threatening illness or injury. Private Insurance, Medicaid, Compassionate Care program for the uninsured Smart Start [285-9333] 84 Coxe Ave. http://www.smart-start-buncombe.org • Program provides four year olds with free educational experiences to prepare for kindergarten. Social Security Administration [572-8361] 800 Centre Park Drive http://www.ssa.gov • Disability benefits: monthly cash benefits for those who have a physical or mental impairment that is expected to keep them from doing any substantial gainful work; Apply for Medicare

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Swannanoa Community Council [775-5595] • General family crisis assistance for residents of Swannanoa; utility and fuel assistance Swannanoa Valley Christian Ministry [669-9404] 101 N. Ridgeway Ave. Black Mtn. NC 28711 http://www.svcministry.org/ • General Family Crisis Assistance for residents of Black Mountain area Three Streams Family Health Center [285-9725] 1710 Old Haywood Rd http://threestreamshealth.org/ • Primary health care for the uninsured; sliding scale Treatment Accountability for Safer Communities (TASC) [210-0540] 370 N. Louisiana Ave. http://www.drugfree.nc.org • Provides access to treatment for drug-involved and mentally ill offenders Veterans Administration Medical Center [298-7911] 1100 Tunnel Road http://www.asheville.va.gov/index.asp • Full service medical center for qualified veterans. Vocational Rehabilitation [670-3377] 8 Barbetta Drive http://www.drv.dhhs.state.nc.us • Provides opportunities to persons who have mental or physical disabilities which prevent them from getting and keeping a job. Services include diagnostic evaluations, counseling, rehabilitation engineering, physical/mental restoration, transportation, job placement assistance, and modifications to the vehicle/job/worksite. Western Alliance Center for Independent Living [298-1977] 1070 Tunnel Rd. http://www.westernalliance.org • Americans with Disabilities Act consulting; CyberPal Program; Educational and Awareness Programs; Information and Referral; Living skills training; peer counseling and advocacy; You Are Not Alone support group Western Carolina Rescue Ministries [254-0471] 225 Patton Avenue. http://westerncarolinarescue.org • Emergency shelter for men, women and children • Food boxes; Provides noon and evening meals; Clothing closet • Residential program for recovery from addiction 11


Western Carolinians for Criminal Justice [252-2485] 218 Patton Ave. http://www.wccj.org • Provides mental health and substance abuse case management and treatment for men and women involved in the criminal justice system Western Highlands Network [225-2800] 356 Biltmore Ave. http://www.westernhighlands.org/ • Takes 24/7 referrals for mental health, developmental disability, and substance abuse services. They will assess your needs and insurance (or income) and link you to a provider of the service you need. • Full-time housing coordinator to assist persons with mental illness, developmental disabilities or substance dependence to obtain housing. Western North Carolina Community Health Service [285-0622] 10 Ridgelawn Rd. http://www.wncchs.org • Biltmore Clinic: Primary care services for the adults, dental, mental health, urgent psychiatric walk-in clinic, 257 Biltmore Ave. • Ridgelawn Clinic: Primary care for children and families, 10 Ridgelawn Rd. • Interlace transitional housing, up to 18 months of transitional housing & supportive services for women & children made homeless by domestic violence • Shelter Plus Care: housing with support services for persons with disabilities • HIV/AIDS disease management program; therapeutic group home; support programs • Families FIRST: A project addressing the needs of women, youth and families living with or affected by HIV/AIDS.

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Directory of Human Services in Buncombe County  

January 2010

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