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ISSUE 12 TRÂU December 2010 THE CON TIMES

THE CON TRÂU TIMES

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Merry Christmas

Happy New Year

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Inside This Issue 1 Joining/ Leaving the Buffalo Family 2 The Leader of the month - August 2010 by the Adventure company 3 Angkor Half Marathon 4 Feedback on what our staff members have been doing 5 MMBA 2010 - HRM Class in November 6 The Mirror Exercise 7 Christmas Jokes 8 Birthdays and Anniversaries

Tip of t he mont h “If you’re good to your customers, they’ll keep coming back because they like you. If they like you, they’ll spend more money. If they spend more money, you’ll want to treat them better. And if you treat them better, they’ll keep coming back and the circle starts again.” By Carl Sewell, CEO Sewell Group of Companies

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JOINING BUFFALO TOURS Ms Nguyen Le Quynh Dao – Travel Consultant Ms Nguyen Thi My Le – Travel Consultant Ms Nguyen Thi Thanh Hai – UK Agent Sales Executive Ms Nguyen Thi Giang - BRS Ms Hoang Thi Trang – Accountant Ms. Truong Thi Huong Lan- SG Accountant Ms. Nguyen Thi Kim Chi- Finance Officer Ms. Mai Huyen Thuong- Finance Officer Welcome to the Buffalo Tours team! Please join us in congratulating our new staff members on their positions at Buffalo Tours. We look forward to working with them in the future!

LEAVING BUFFALO TOURS Tran Anh Minh – Online Sales Team Leader Nguyen Mai Anh – COE’s Assistant Le Thi My Ngoc- Travel Agency Manager Thank you for all your hard work at Buffalo Tours and we wish you all the success in the future!

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Mr. Hoang Ngoc Loc to be awarded

“THE LEADER OF THE MONTH AUGUST 2010” BY THE ADVENTURE COMPANY Mr. Hoang Ngoc Loc, born 6 Feb 1974. He started working with Buffalo Tours since Jul 2005 Trips Run: VW - Discover Vietnam, FVW - Good Morning Vietnam, ACVW - Hanoi to Saigon How long have you been leading trips for The Adventure Company? For just over 6 years now. Which countries have you traveled to? I have travelled all around Vietnam, Laos, Cambodia, Thailand, and China. What is the best thing about your job? It has given me an opportunity to travel, and to explore our very beautiful country through my job.

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Being a tour leader gives you a chance to meet a variety of people and cross the paths of those you may not normally meet. As well as this I get to visit all the amazing sights in my country such as the 1000 years Capital of Hanoi, the beauty of Halong Bay; the stunning citadel and the Royal Nguyen tombs in Hue; the ancient Hoi An town and so much more. I am grateful for the chance to see so much and be able to say that it is my job. What are your favourite activity /event on the trips you lead? • Cycling and trekking surrounding Mai Chau. • Cycling in Hoi An. • Swimming and kayaking in Halong bay. • Exploring Cuchi Tunnel. • Bringing our clients to explore the real backstreets


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In your mind, what is the most interesting custom in your country? Worshiping our ancestor Ho Chi Minh. In your mind, what is the most important phrase to know? Same same but different. In your mind, when is the best time to visit Vietnam and why? From September to April. Because from May to August is the hottest, monsoon season in Vietnam. In your mind, what are the most important items to pack for your tour? • Clothing both for cold in the North, warm and hot in the South. • Sun hat and swimwear • Sunscreen, sunglasses, lip salve and personal first aids kit

What our customers say about him... “Loc was amazing, if all of your leaders are this good we will definitely be booking lots more holidays with you! He made every effort to help us learn about Vietnam and nothing was ever too much - he bought us lots of local sweets and food to try and had an excellent knowledge of everything. He made sure to keep us safe and happy and everything that he suggested was excellent”. (27/08/2010) Loc was passionate about his country and very knowledgeable. Nothing was too much trouble. He was fun and easy to be around but you could see he took his job seriously. You could also see he loves his job. (27/08/2010) Outstanding leader in Vietnam. Informative, involving, efficient and fun. (27/08/2010) The guide in Vietnam, Loc, was second to none. (22/02/2010) The enthusiasm and knowledge of our guide Loc was inspiring and his passion for his country was at times moving. He made the trip for us. (22/02/2010) Loc our trip leader was excellent with his amazing knowledge and enthusiasm that never failed. (22/02/2010) Loc, our local guide, was excellent and made a big difference to the trip. (22/02/2010) Loc was a top man in every way. (22/02/2010)

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Angkor Half Marathon

Buffalo Tours Cambodia Team A few years ago, someone came up with the idea of using Angkor Wat as a place to meet professional and passionate runners & cyclers by holding a marathon there. Today, the Angkor Marathon that takes place each year at the beginning of December is making Siem Reap Hotel & Travel Industry as busy as the Chinese New Year. With Buffalo Tours being an eco, adventure and responsible tourism company, it came naturally for our Buffalo Tours Cambodia Team to have their popular cycling crowd do the Angkor Wat Marathon. During the marathon everyone supported each other , all of us remembering that all money raised was going to different Charities Project, to help out people with special needs.

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30 km was long enough to prove ourselves that we are still young and healthy still and a strong team together. Watching the team performing like they were a professional cycling team, made me so proud to be involved with this team on a daily basis. Especially, when one of the team, decided to go ahead of the group to make his name come within the first 50 out of the 400 participants. We rewarded ourself with a Korean BBQ, feeling all our hard work and sharing a meal together to congratulate on all our efforts.


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G N I O D N EE B E V A H RS E B EM M FF A T S ours, R e day uffalo T B r U a I see th e e D y e country y O r in m autiful a e T e b t is a h d t A an ve ays in H a smile use I lea d another 33 d h a it c e .W b 1 , W g y: Cryin use I can spen a Contrar

Dear Buffalo Tours, “….Just wanted to say to say a big thank you to Tuv and Woody! You have both shown me a true Thai hospitality with your always present and beautiful smile, your willingness to help and satisfy our every whim, and your desire to go above and beyond our expectation, to ensure our time with you has been fun, enjoyable, interesting and truly magical. Thus, you always there to answer our every question. So bubbly, chatty and full of laughter, travelling with you has been incredibly enjoyable. Woody, you were always willing to help and show us a good time. Thank you for the tamarind, coconut pancakes and everything else you bought us that gave us an insight into real Thai culture. You did so much more than you needed to and for that we are truly grateful. Thank you! Will miss you both! Xox Inoshi and Niki!

c ugh be has to la . ou and ina thank y tion. o t y it Indoch u un opport ation and exec helpke this a iz nd t n a o a t d g r e e lik ct o ucat fe d r e e p ll I would e e th ,w opean am for n aloud is still for a Eur e k o lso the p your te s if it were B and a . n s o e e t v e id A , u e from All g I hav good drivers ht good * very * ful. The , always broug e activities is th ure advent of a route with os: n in phot d e r Buffalo selectio u t p , ca ys with m a a d n y t s ie a ay, e s of V utiful d ression My Imp nother 33 bea a I hope in Tours ... gards Kind re Gruber d Manfre

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R E B M E V O IN N

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S S LA C M R H

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The Mirror

EXERCISE This is one of the most simple and effective yet powerful self esteem and self confidence building exercises. It replaces the negative self talk that dominates our thoughts with loving, affirming positive self talk. It is recommended to do this every day. Every night before going to bed, stand in front of a mirror and appreciate yourself for all that you have accomplished during the day. Look deeply into your eyes and notice your mirror image looking back at you. Say your name andbegin to appreciate yourself for the following things: 1. Any achievements (business, financial, educational, personal and emotional) 2. Any personal disciplines that you have kept (exercise, meditation, prayers, eating well) 3. Any temptations that you did not give in to (lying, drinking too much, etc.) Maintain eye contact with yourself throughout the exercise. When you are complete, end by continuing to look into your eyes and say, “I love you” Then stand there for another few seconds to feel the impact of what you have done and experienced. Imagine that you are the only person. Example: Here is a sample of what it may look like: “______ I want to appreciate you for the following things today. First I want to appreciate you for going to bed on time last night without staying up too late and surfing the internet or watching too much TV. Great job, you got up bright and early this morning and you had a really good conversation with ________. And then you meditated for 20 minutes and took a shower. You took care of everything that you needed to and you ate a healthy, nourishing breakfast. You got to work on time and led a great staff meeting with your

support team. You did a great job of getting everyone comfortable enough to share their concerns. And you were great at drawing out the quiet ones. Let’s see and oh, then you ate a really healthy lunch, soup and a sandwich. Great job for drinking your water today and keeping your commitments. Congratulations on that one! You also stayed in a good mood all day. You didn’t let other people’s problems become yours. You maintained your boundaries and said “No” when you needed to. And you didn’t take anything too personally today. Good job!... you also finished editing that project that you wanted to finish and did a great job on that too. I like the way that you have been managing your time lately and maintaining time for yourself and keeping your self care as a priority. I like the way that you appreciated others for having done a great job today also. That was really nice and it helped them to feel really good. They just lit up when you said those nice things to them today. It was great that you took time to spend that special time with ________ That was really special particularly when you showed that you really enjoyed their company. And now you’re going to bed again when you need to in order to be bright and bushy tailed tomorrow a.m.. You were really great today... And one more thing, - I love you!” Don’t be surprised if you have some really weird reactions the first time that you do this exercise. You might feel guilty, or scared, silly, embarrassed or uncomfortable. We’re just not trained to be kind to ourselves and acknowledge ourselves. It’s so common to beat up on ourselves and called ourselves names and then want to reach for food to ease the discomfort. Believe me the more that you do this exercise, the better you will feel. Don’t believe me, try it yourself!

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Christmas Jokes! Entering Heaven Three men died on Christmas Eve and were met by Saint Peter at the pearly gates. “In honor of this holy season,” Saint Peter said, “You must each possess something that symbolizes Christmas to get into heaven.” The first man fumbled through his pockets and pulled out a lighter. He flicked it on. “It represents a candle,” he said. “You may pass through the pearly gates,” Saint Peter said. The second man reached into his pocket and pulled out a set of keys. He shook them and said, “They’re bells.” Saint Peter said, “You may pass through the pearly gates.” The third man started searching desperately through his pockets and finally pulled out a pair of women’s glasses. St. Peter looked at the man with a raised eyebrow and asked, “And just what do those symbolize?” The man replied, “They’re Carol’s”

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A Christmas Gift A guy bought his wife a beautiful diamond ring for Christmas. After hearing about this extravagant gift, a friend of his said, “I thought she wanted one of those sporty four-wheel-drive vehicles.” “She did,” he replied. “But where was I going to find a fake Jeep?”

A Sign of the Times As a little girl climbed onto Santa’s lap, Santa asked the usual, “And what would you like for Christmas?” The child stared at him open mouthed and horrified for a minute, then gasped: “Didn’t you get my E-mail?”

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Birthdays & Anniversaries Birthdays: Ngo Thu Trang Huynh Thi Thu Men Trang Kim Tuong Tran Dung Hanh Nguyen Thi Phuong Thao Son To Laki Le Viet Hung Nguyen Ngoc Tien Do Van Hoi Hoang Van Giang Nguyen Nhat Thang Nguyen Dong Quang Phung Quoc Tuyen Sirirat Pakdeerak Kumara Senaratne Thammasak Busbong Do Thanh Phuoc Tran Thu Trang Tran Gia Bach

20 Dec 20 Dec 22 Dec 23 Dec 1 Jan 1 Jan 2 Jan 2 Jan 3 Jan 11 Jan 12 Jan 12 Jan 12 Jan 12 Jan 13 Jan 13 Jan 17 Jan 18 Jan 21 Jan

Group Reservation Executive BTA SaiGon SaiGon Branch Manager Purchasing Team Leader Travel Consultant Tour Guide IT French Sales Tour Guide Tour Guide IT Tour Guide Tour Guide Sale Executive CEO Jet Wings Reservations Executive Tour Guide French Team Leader Group Reservation Manager

Anniversaries: Tran Danh Hoan – Delivery – Completed 2 years in service Nguyen Thi Phuong Thao- Ticketing & Travel consultant- Completed 2 years in service Nguyen Thi Thanh Truc- Assitant Branch Manager- Completed 2 years in service

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The Con Trau Times December