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BEST Training (UK)

“What makes us special is; that our margins are reinvested in reducing poverty; the more training corporate and commercial users buy; the more they contribute to improving the economic worth of our poorest communities�. Chief Executive BEST GROUP (UK) Anna Mimms MBE

BEST Training UK Training House Denton Green Nottingham NG86GD Email: info@besttraininguk.com @BESTtrainingUK

0800 009 6544 www.besttraininguk.com


Accredited training we provide

Below are just a few of the courses BEST Training (UK) provides. We provide specific courses or we can offer bespoke courses to suit your requirements. For more information please call or email us and one of our course advisors will be happy to talk you through which course may be suitable for your needs.

0800 009 6544 www.besttraininguk.com


Why choose BEST Training (UK) “What makes us special is; that our margins are reinvested in reducing poverty; the more training corporate and commercial users buy; the more they contribute to improving the economic worth of our poorest communities”. Chief Executive BEST GROUP (UK) Anna Mimms MBE

BEST Training (UK) delivers high quality accredited training, with a national pool of qualified training associates. You are under more and more scrutiny by the HSE; security; legislation; and ISO 9001:2008; to ensure that your business or public organisation is compliant. Margins are squeezed and expectations on companies to invest in training budgets are increased. Business and local authorities have a desire to make a positive difference. The Corporate Responsibility work that is given freely is extraordinary. The public sector is counting every pound and still works tirelessly for our communities. BEST Training (UK) was developed out of a desire to increase the social value of every £1 spent on staff training. Social Value on Investment. Imagine what could be achieved if all the margins from all your training budgets were reinvested into our poorest communities. That is exactly what we will do at BEST Training (UK) Profits reinvested into reducing poverty. Our prices are competitive, our training of high quality. And you and your Corporate Social Responsibility (CSR) team get to be part of a new way of reducing poverty.

0800 009 6544 www.besttraininguk.com


Info Sheet COSHH Level 2 Award This accredited qualification is for anyone who is likely to come into contact with hazardous substances within a variety of working environments including: manufacturing, cleaning, healthcare, transport, utilities and office environments. It gives learners the knowledge to recognise the risks associated with hazardous substances and how to control them. Subjects covered include laws relating to hazardous substances in the workplace, risk assessments, safe use of hazardous substances in the workplace, control precautions and procedures for dealing with hazardous substances.

How long will it take me to achieve this qualification? This qualification is usually achieved by taking a half-day course.

How is the qualification assessed? Through a 30-minute, 15-question, multiple-choice examination. Learners must achieve a score of at least 10 out of 15 in order to pass.

What next? Learners achieving this qualification are able to progress to:  

Level 3 Award in Risk Assessment (QCF) Level 3 Award in Health and Safety in the Workplace (QCF)

0800 009 6544 www.besttraininguk.com


Info Sheet Customer Service Level 2 This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behavior and communication techniques, as well as ways to deal with problem customers.

How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed.

How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

What next? Individuals achieving this qualification will be able to progress to an:  

Level 2 Certificate in Customer Service (QCF) Level 2 NVQ Certificate in Customer Service (QCF)

0800 009 6544 www.besttraininguk.com


Info Sheet Fire Safety Level 2 Award

This qualification is ideal for anyone involved in the management of fire safety in any workplace. Subjects covered include hazards and risks, controlling fire in the workplace, the principles and practice of fire safety management at work and the role of the nominated fire warden. The Level 2 Award in Fire Safety is accredited and recognised internationally and has been developed to protect customers, staff, brand reputation and profits.

How long will it take me to achieve this qualification? This qualification usually involves attending a one-day course but can be achieved through a variety of methods including classroom, blended and distance learning provided that the learning hours are met.

How is the qualification assessed? It is assessed by a multiple-choice examination, where the candidate must answer at least 20 out of 30 questions correctly. The examination will take a maximum of 1 hour to complete.

What next? Individuals achieving this qualification can then progress onto Level 3/4 Fire Risk Assessment qualifications or the Level 3 Award in Health and Safety in the Workplace (QCF). These qualifications are ideal for those in a management role or who will be involved with risk management.

0800 009 6544 www.besttraininguk.com


Info Sheet First Aid At Work Level 3 This qualification is ideal for those already working, or preparing to work, within an industry and wishes to become a First Aider in the workplace for the purposes of the Health and Safety (First Aid) Regulations 1981. Subjects covered include Incident Management, Casualty Head to Toe Survey, CPR, Minor Injuries, Major Illnesses, Head and Chest Injuries, Suspected Spinal Injuries, Burns and Scalds and Sudden Poisoning.

How long will it take me to achieve this qualification? This qualification is typically achieved through a 3-day class-room based training course and for requalification this is reduced to 2-days

How is the qualification assessed? The qualification is assessed via practical demonstration/assignment and oral questioning.

What next? The qualification is valid for a period of 3 years and, in order to re-qualify, learners must be assessed against all learning outcomes and assessment criteria within the qualification. The delivery time for requalification may be adjusted to 2 days. Learners achieving this qualification may also go on to take other specialist first aid qualifications, such as:  

Level 2 Award in Paediatric First Aid (QCF) Level 2 Award in Cardiopulmonary Resuscitation and Automated External Defibrillation (QCF)

0800 009 6544 www.besttraininguk.com


Info Sheet Health and Safety in the Workplace Level 2 The Level 2 Award in Health and Safety in the Workplace is aimed at all employees. It is intended for learners already in workplaces and those who are preparing to start or return to work. It is also very useful for young people, to raise their ability to identify and understand hazards when preparing for work experience or going into employment. Persons gaining this qualification will know that health and safety is the responsibility of everyone within a business, its contractors, visitors and suppliers. Its subject areas are regarded by the Health and Safety Executive as being important to maintaining safe working procedures in the workplace.

How long will it take me to achieve this qualification? This qualification is usually obtained by taking a 1 day classroom-based course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed.

How is the qualification assessed? This qualification is assessed through a 30-question multiplechoice examination. The duration of the examination is 1 hour. Successful learners must achieve a score of at least 20 out of 30.

What next? Learners successfully achieving this qualification may wish to progress to:  

Level 3 Award in Health and Safety in the Workplace (QCF) Level 3 Award in Risk Assessment (QCF)

0800 009 6544 www.besttraininguk.com


Info Sheet Risk Assessment Level 2 Award This is suitable for learners working in any environment who need to be more risk-aware. It improves their knowledge of risk in the workplace and the basic steps they can take to control it. This qualification is designed to be an introduction to the principles of risk assessment.

How long will it take me to achieve this qualification? This qualification is usually obtained by taking a one or half-day classroom-based course depending on the method of delivery. It can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed.

How is the qualification assessed? This qualification is assessed through a 20-question, multiplechoice question examination. The duration of the examination is 30 minutes. Successful learners must achieve a score of at least 13 out of 20.

What next? Learners successfully achieving this qualification may wish to progress to further qualifications, such as:  

Level 2 Award in Health and Safety in the Workplace (QCF) Level 3 Award in Risk Assessment (QCF)

0800 009 6544 www.besttraininguk.com


Our Family

“What makes us special is given that our margins are reinvested in reducing poverty the more training corporate and commercial users buy; the more they contribute to improving the economic worth of our poorest communities�. Chief Executive BEST GROUP (UK) Anna Mimms MBE

Welcome to Best Group - Solution CSR provider Private, Public and Third Sector organizations. Social return on Investment, ensuring return for stakeholders.

Best training UK - Provides commercial training accredited by external awarding organizations, meeting legal and statutory requirements of corporates; e.g. Health and Safety, Food Hygiene, 1st Aid, Security, COSHH, Fire, PTLLS

Best - High quality pedigree solution providing training and employment services for our poorest communities

Best Build - Principle contactor for Nottingham City Homes, delivering high quality construction works, employing locally and investing in apprenticeships.

0800 009 6544


Best Training UK May 2014