BROWNHILL INSURANCE GROUP | ISSUE 3 | 2017
‘Lean OnMe’ by Deborah Azzopardi INTERVIEW PAGE 18
Director’s Notes “...without you we wouldn’t have been able to change with the times.” I would like to wish all our clients a very happy, healthy and prosperous New Year and warmly welcome you to our new edition of the BIG magazine.
would pop in for a cuppa and to pay their insurance policies, often by cash or arrange a cover note for their car insurance. So now if we forward 38 years…..
As some of you may know Brownhill Insurance Group has been trading for 38 years on 1st April 2018 and through those years we have seen some huge changes to the business and the services we have provided to our clients.
Everyone has computers, smoking is banned and high street brokers are scarce with the majority trading online or based in business centres. Filing rooms and cabinets have disappeared and we now have a paperless office which the staff are delighted about as no more filing.......! No one comes to our office to pay by cash anymore and even cheques are scarce as everything is paid online, by BACS, credit card or by direct debit.
We first started in 1980 in Sydenham SE26, a tiny office that is now a minicab firm. We had no computers, staff smoked in the office and there was a high street broker in every village or town. Rates for car and home insurance were worked out manually by using guides provided by the insurance companies. We had a mass of files in filing cabinets and a huge amount of filing to be done on a daily basis so there was always a need for hiring filing staff. There was no such thing as email, so communication was either by phone, client visits and of course, typing lots of letters! Everything was sent by post or personally hand delivered. The majority of our business in 1980 was mainly life insurance and personal lines which included home, car, van and motorcycle. Most of our customers would be local and our local high street shops always closed on Wednesday afternoons. We always opened Saturday mornings when our customers
The fax died out along with the photocopier and the use of the internet and email dominates, not only for sending and receiving documents but also for discussions with insurers and clients. We do still visit our clients though and we still have clients visiting our office regulary for a chat and a cuppa. Our business has changed since 1980 to the point where half our business is commercial insurance. This ranges from insuring companies to property owners, to healthcare. But, we still specialise in personal lines home insurance and we still have our own ‘home and lifestyle’’ scheme which is in its 32nd year. We have several specialist products as well, for art collectors, galleries, construction, technology and media. For those clients
that are into culture we also offer a VIP art club, where you can sign up by going to one of our stylist websites. The VIP club provides free tickets for art gallery preview evenings, exhibitions and other interesting subjects.
You are our business and without you we wouldn’t have been able to change with the times, so thank you; we will continue to serve you as we have always done over the years.
We are proud to say that we have turned ourselves into a modern-day brokerage, with rates that are extremely favourable for our clients and where now we can cover pretty much every aspect of insurance, making sure we can deal with all your insurance needs under one roof. Even though technology has changed, everyone here at Brownhill Insurance Group still keeps customer service at the heart of the business; we do not just insure locally now but nationally.
A letter from the editor
hopefully will continue to be at the heart of Brownhills for generations to come.
I'm sure my Grandfather - John Brownhill who founded the company in 1980 and my fatherKevin Andrews (who was managing director before his death) would be delighted to see me working in the family business.
One of the highlights of my year at Brownhill has to be the wonderful Art fairs and gallery events that we have had the privilege of attending. From London Art Fair and Affordable Art Fair at Battersea to Shuby’s ‘This Is It’ at Lawrence Alkin Gallery it truly has been a fantastic year.
Working alongside my family and peers is very rewarding, they inspire me daily and bring out the best version of me. I would like to thank them for welcoming me so warmly.
I see this magazine as a reflection of my year here - the combination of articles from insurI started at Brownhill Insurance Group in Octo- ance to technology have been carefully articuber 2016 as a marketing assistant. It was a great lated by the staff. The planning and team work privilege to be asked to take on the role of editor has helped me to develop my skills in design for this edition of BIG Magazine - given my and marketing. I feel a great sense of pride to be short time here. I have enjoyed the challenge and able to put my name to something like this. This would like to thank Gillian Henderson - Manag- magazine has been a long time in the making ing Director, for the opportunity. and I hope you enjoy reading it.
I can see the vision John had for the business and sense of family that has carried the business through the years making me immensely proud of what he has achieved. Family has always and
& s k c a r T e k a M 4
. x a l e R r &
With 75% off one, two and three night Spa Stays and Spa Days at Champneys Spa Resorts.* Private Healthcare Insurance from Brownhill Insurance Group.
Try our new app. Access your documents on the go. Download it on the app store.
To set up your account please email email@example.com
Bromley Business Awards
MultiCover - All You Need Under One Roof
2017: A Year in Review
Reasons to Use a Broker
Private Medical Insurance
An Interview with Deborah Azzopardi
From breaking my bosses foot, to employee of the year
Is Your Business Vulnerable to Human Error?
Do You Know The Value of Your Jewellery?
Our Work With St. Christopher's Hospice
Keep Warm This Winter
Rachel Doerr Valuations
Flat Roofing: Considering the Implications
CCTV: Do You Know The Law?
The Home Health Revolution 7
Bromley Business Awards Brownhill Insurance Group is delighted and honoured to be recognised again for the successes and achievements of the past year. We were nominated finalists in the categories best SME and Employer of the Year. Since first entering the Bromley Business Awards in 2013 Brownhill Insurance Group has been awarded 7 ‘Highly Commended’ and won 3 awards for ‘Business of the Year’, ‘Best Medium Size Business’ and ‘Best Customer Service’. These accolades show the continued strength and growth of the business and we are very proud of our achievements. Engaging with our community is very important to us here at Brownhill. Each year The Bromley Business Awards continues to be an incredible event bringing our community together. We would like to congratulate all of the finalists and winners this year and thank The Bromley Business Awards for a very successful evening.
I T L MU
R E V CO E C A L P E N O IN S IE IC L O All YoUR P We specialise in providing business, home, motor and health insurance. Did you know that we can also offer multi-cover insurance policies that could help you save BIG on insurance? People mainly buy insurance for reasons of coverage and price and as a result a lot of people end up with multiple insurance policies with a number of different insurers, renewal dates and high premiums. However, using a multi-policy provides the convenience of having one renewal date for your insurances. Time, energy and inconvenience can be saved by only having to review your insurances once a year! The key benefits of combining your insurance policies into one single package are: -
You pay just one annual insurance premium You may be able to reduce your premium by combining the policies with one insurer and benefit from further discounts You can help to avoid gaps in your cover We provide a dedicated client manager to help you throughout this process
We can and will help you and your family with all your insurance needs, take away the stress and worry and make matters more convenient for you. We provide an individual service so that you have one point of contact when dealing with all of your insurance requirements. By using us as your insurance advisor you can have peace of mind that your insurances are being looked after, that cover fits your requirements and the premiums are competitive. Our dedicated client managers will support you throughout your policy life and in the unfortunate event of a claim, we ensure things run as smoothly as possible to settlement. Please contact us if you would like to discuss a free no obligation review of your current insurances on 020 8353 4334.
A Year in Review December 2016 We said goodbye to 2016 with our second networking event of the year. Held in the afternoon at Aqua Mediterranean Restaurant, our guest speaker was no other than Michael “Eddie the Eagle” Edwards! We would like to take this opportunity to thank those clients who helped us raise £240 for charity as part of our annual Season’s Greetings Charity Campaign. Rather than sending out a physical card, we thought we would be green and save the trees. We instead made a £1 donation to Living On Bereavement ( Charity Number: 1166617) and ASSERT (Charity Number: 1021882) for every client that clicked on the ‘Donate’ button in our Season’s Greetings email sent to them.
Staff members donned their festive jumpers whilst at our Christmas Lunch for Save the Children, raising £58 for this worthwhile cause. Finally, we ended 2016 celebrating our annual Christmas Party at the Grosvenor Casino.
January In with the new year and what a way to start with none other than the London Art Fair. We love art at Brownhill Insurance Group and LAF is one of our most sought after events with our VIP Art Club members.
Feburary Our VIP Art Club received an invitation to RISE Gallery, ‘The Light Within’ exhibition put together by a retrospective of artists who use the medium of neon light. Our staff who attended had the oppourtunity of meeting Lauren Baker and Rebecca Mason at the event. Our office administrator Polly Helvacioglu went to work in the city after finishing her masters degree in Finance.
March Our newly appointed Commercial Manager, Ben Henderson passed his mortgages exams. For any mortgage enquiries please contact Ben on 020 8353 8930. With our clients in mind, members of our VIP Art Club continued to receive complimentary invitations courtesy of our gallery clients and contacts to various London art fairs and exhibitions. Once again we were able to invite our clients to the Affordable Art Fair Spring edition. March saw our first networking event of the year. We hosted the Young Professionals Networking Event with Thackray Williams Solicitors. It was a wonderful evening. You can view the video on our YouTube channel. To end the month we attended the Own Art Launch at the Tate Modern.
April In April we continued to fund raise for St. Christopher's Hospice in support of our Commercial Account Handler Keith Penning on his London to Paris bike ride. We held a staff Brownhills Quiz Night where we raised £159. We also became sponsors for Bromley Football Club’s Junior Team. Our personal account handler Ollie Marquis left us to pursue a career in recruitment. We are pleased to announce that Matthew Dominguez our Private Client Manager passed his Cert CII exams. May In May we launched two new websites for our specialisms in Technology (www.brownhilltech.insure) and Construc
tion Insurance (www.brownhillconstruction.insure). Kylie Hoskins became the newest member of staff and joined the Private Team as Account Handler. Matt and Tom attended a tour at Lloyds and we invited our VIP Art Club members to another edition of Affordable Art Fair Hampstead. June We sent our very own Keith Penning on a 300 mile bike ride from London to Paris over the course of 4 days in support of St. Christopher’s Hospice. We held a number of bake sales throughout the month where members of staff brought in home baked goods in support of this worthy cause. A year in review continues on the next page >>>
local area and completing tasks before enjoying a delightful meal at The Crown & Anchor.
In June we sponsored the Young Masters Awards Private View. July In July, Gary Tommy became our newly appointed Compliance Director. Whilst Ben Henderson was also promoted on the commercial team to Commercial Manager. For our annual BIGs summer fun event we took to Bromley North to do a scavenger hunt answering questions about the
August For the fourth year running we sponsored the annual Kevin Andrews Memorial cup at Bromley Football Club in remembrance of our late Managing Director.
We took clients to the PCA England Masters charity cricket event, where our very own Financial Director Steve Henderson and Commercial team leader Mark Rimmer both batted an â€˜Overâ€™ (6 balls each) against ex England fast bowlers Simon Jones and Alex Tudor. Steve top edged a shot through the slip cordon for four runs. A lovely afternoon had by all. Biggin Hill Airport hosted the BIG on Business Expo which we were proud sponsors of.
September In September Brownhills hosted the Young Masters End of Summer Party with Cynthia Corbett Gallery at The Royal Overseas League for our clients.
Claims Manager Fred Smith decided it was time to hang up his boots and retire. I'm sure all our clients along with us would like to wish Fred a happy and fruitful retirement!
had the opportunity to meet Caprice Bourret and our Commercial Manager Ben ended up winning the golden ticket.
We invited our VIP clients to LAPADA London as well as our â€˜Artists Talksâ€™ with Anita Klein and Eames Fine Art Gallery where we bought one of her lovely prints for our office. November Brownhill Insurance Group was honoured to be finalists in the Bromley Business Awards for the 4th year running. We invited our VIP Art Club members to the final Afforable Art Fair of 2017 at Battersea.
October After 10 wonderful years of working at Brownhills our
Thackray Williams hosted the South East Property expo which we exhibited at. We held a competition at our stand to win an Amazon Echo Dot. Our team
REASONS TO USE A BROKER W
ith the barrage of advertising for insurance comparison sites on the internet, you may feel this is your best option for obtaining insurance cover at a competitive price. But is this really the case and your best option? What is the difference between a comparison site and an insurance broker? For a start, a comparison site is not a person, it’s a machine. It presents the rates from a limited list of the insurance companies that choose to be on the site with the emphasis on which is the cheapest, and less or no information about the differences in cover, security and service that each company might provide. You make your own decision about what you think you want and the machine moves through the process leaving you to decide what’s best for you at every stage. On the other hand, if you use an insurance broker such as ourselves, you will find an actual human being with experience and knowledge of the subject who will establish your demands and needs, offer you advice and recommendations and steer you through the process so that you understand exactly what your options are and make sure you end up with the cover that is right for you. Insurance brokers have access to an enormous-
market of insurance companies and Lloyd’s underwriters and they know the quality of service provided, the differences in cover and the security of the companies they deal with. Price is important of course, but it is only one of the issues to be considered. After all, you wouldn’t buy a useless washing machine just because it was cheap would you? And with insurance, it’s what happens when you have a claim that counts, not the fact that you have got another cuddly toy! Consumers often perceive the ‘middle man’ as someone that will cause additional costs. With insurance brokers that just isn’t the case. Administrative work that brokers provide is essential to enable insurers to be efficient as they are generally not geared up to handle business from the public directly. Many insurers and all Lloyd’s underwriters only accept business from brokers and in all cases, the broker’s commission is paid to them by the insurer and is not an addition to the premium. The few insurers who do accept business directly online are providing a take it or leave it service without providing any advice or assistance to enable customers to compare their products with others in the market. Insurance is about the assurance that you will be covered in the event of a claim. One of the vitally important services that you can only get
from a broker is to ensure you understand the importance of providing an insurer with all the correct information in the first place and this involves knowing what things are material facts or issues that might make your own insurance requirements non-standard. You might be interested to see the following list of some of the things which you might not consider to be particularly serious, but do affect the underwriting of insurance and could affect your ability to make a claim if they are not adequately notified to your insurer. • Non-Standard construction (buildings not built of brick/stone or concrete) • Properties without a slate or tile roof • Properties with a flat roof • Property not occupied by the owner • Buildings with a basement or a cellar • Paying guests in the property, i.e. lodgers, tenants, Air B&B • Extended holidays above the average 2 weeks • Extended unoccupancy of the property • Properties not in a good state of repair • Buildings that have signs of cracking • Properties near a water course, river, stream etc. • Increased amounts of jewellery cover These are a few examples and a broker will advise you of what questions you need to answer and complete a full fact find with you to ensure that the correct policy is put in place for your needs. The average insurer is looking for the average risk, a brick built, tiled roof property owned and occupied by the average family who takes an annual two week holiday and has an average sum insured. If you have a painting that you bought for £1,000 and is now worth £10,000 the chances are your average insurance policy will not cover you in full for this painting, and it needs to be listed as a separate item. The same would apply to jewellery, watches, furs and medal collections and in some cases clocks, toys and musical instruments.
Working from home can also worry an insurer. You may have stock at home or clients visiting, this would also be considered non-standard. There is no point in paying out hundreds of pounds in premium only to find that when you come to make a claim you are not fully insured or the policy you bought didn’t quite fit your requirements. A broker will help you with this. Buying cheap isn’t necessarily the best and could leave a large hole in your pocket at the time you need it the most. An insurance broker will steer you in the direction of value for money rather than purely cheapness.
FINALLY, SOME QUICK ADVICE FROM AN INSURANCE BROKER. ALWAYS BE TRANPARENT. ALWAYS ADVISE ALL PREVIOUS CLAIMS OR INCIDENTS WHETHER THEY RESULTED IN A CLAIM OR NOT. ALWAYS ADVISE ANY ASPECT WHICH YOU FEEL IS NON STANDARD AND NEVER UNDERINSURE. REMEMBER THE FOLLOWING TEN REASONS TO USE BROWNHILL INSURANCE GROUP AS YOUR INSURANCE BROKER: - WE ASSIGN EACH CLIENT A TRUSTED, HIGHLY SKILLED ACCOUNT HANDLER - POLICY AWARENESS AND EXPERTISE - CUSTOMER SERVICE - MAKING THINGS SIMPLE AND EXPLAINING TERMS AND CONDITIONS - KNOWING POLICY SMALL PRINT - KNOWING POLICY DEFINITIONS - HELPING YOU WITH A CLAIM - RE-BROKING AND ENSURING YOUR PREMIUMS REMAIN COMPETITIVE - NO CALL CENTRES AND BASED IN THE UK - WIDE ACCESS TO THE MARKET
PRIVATE MEDICAL INSURANCE W
hen you’re unwell, worried or need to talk, Private Medical Insurance (PMI) also known as Health Insurance, can help to protect you, your family or employees from lengthy waiting times, unavailable hospital beds and cancelled or delayed operations. Hospital infection rates are still a matter of concern, in mixed wards there’s no guarantee of privacy; operation waiting lists can be some time for non-essential procedures and levels of personal attention may be lower than those in private hospitals. Without having the option to use PMI cover, NHS treatment can incur lengthy waiting times which can affect your ability to work. Alternatively you may choose to pay for private treatment yourself which can run into thousands of pounds. PMI is an annually renewable product with a monthly payment option providing cover against an unexpected disease, illness or injury. It assists in helping to pay for the cost of diagnostics and treatment that is likely to respond quickly. You can choose variable options of cover tailored to your needs and to meet your budget. We believe that PMI is not a product that replaces the NHS but simply provides alternative options that alleviates the pressures of an already stressed system. Most importantly, if you require urgent care following the diagnosis of cancer, help and assistance is on-hand providing an experienced perspective to the care options available. A dedicated handler is appointed who’s understanding is so important to guide you. The reassurance of being able to choose which hospital to go to, one that’s convenient and with your own room if an overnight stay is needed, provides essential peace of mind which is paramount in aiding a speedy recovery. For more information on our PMI health cover please contact us on 0208 353 8966.
Deborah Azzopardi Deborah, we’re all huge fans of yours in the office, and we’d like to start by thanking you for letting us use some of your artwork for the magazine. Can you tell us a little about the piece on the cover and what it depicts? ‘Lean on Me’ is a warm and romantic painting of two people leaning into each other. It has the vibrancy of life depicted in the colours used and its overall message is one of support and affection.
Where do you get inspiration for the people in your artworks? Are they always people you know? I am inspired by everyone and always use ‘real people’ to model for me. Mostly they are people I know or new people I meet. Everyone has something special about them.
Do you have a favourite piece of your work? My favourite piece is always the one I’m painting. The style of your work is very distinctive, bold and captivating - who would you say is the greatest influence on you and your work?
My greatest influence is without doubt family and friends. Laughter really is the best medicine as it inspires and motivates.
Do you have a favourite artist? I appreciate the work of many artists but in particular, Rene Gruau, Toulouse Lautrec and Salvador Dali.
Was it always your intention to be an artist, what did you want to be when you were growing up? When I was young, to be an artist was just a dream. I had a ‘do or die’ moment due to a brief illness in my twenties, so I did!
Where did you learn to paint? Was it always from the very beginning that you developed your distinctive style? I am self-taught but I feel that the more I’ve done, the more my art has developed. It is still very exciting to paint every day.
BROKER PROFILE GARY TOMMY Newly appointed Compliance Director
Q: What is your role at Brownhill Insurance Group? A: Compliance Director Q: How long have you worked in the Insurance Industry? A: 26 Years Q: Tell me about a project or accomplishment that you consider to be significant in your career. A: I placed an insurance policy in Lloydâ€™s for a pharmaceutical factory in Rwanda 1 year after the civil war in that country, including war risks. A really interesting challenge. Q: How did you decide to pursue the career that you are working in today? A: Like most people in Insurance I fell into the industry, it was not something that I ever expected to do. Over the years I have really enjoyed working with some fantastic people and very interesting clients who let you get very close to their businesses.
Q: What does a typical day look like for a director of Brownhill Insurance Group? A: There are several layers to the role. In the first instance I have several clients to look after. I also have to monitor our performance as a business and make sure that we are working successfully towards our goals. I also provide a great deal of training to our staff to keep standards and knowledge high. I also need to ensure that we are running the business in a compliant fashion and staying on top of compliance is a large part of what I do. Q: What might someone be surprised to know about you? A: That I spent nine years living and working in the Channel Islands; a great life experience. Q: What has been your greatest achievement in your career so far?
A: I enjoy golf off of a 12 handicap, reading and spending time with my children, wife and dog!
A: When I joined Brownhill we had two members of staff in the commercial department; we now have nine. Watching the business develop in the way that it has is both an achievement and an interesting journey.
Q: Do you have a motto you live by or personal mantra?
Q: If Hollywood made a movie about your life, who would you like to see cast as you?
A: Always treat others better than you would be expect to be treated.
A: It would never happen but with the way I am losing hair and if he was still alive, Yul Brynner!!
Q: What do you like to do in your spare time?
From breaking my boss's toe,
to â€œEmployee of the Yearâ€?
joined Brownill's in July 2015 and after the first five months had flown by, it was time for my first Christmas party...
I arrived at the venue an hour early and thought it would be sensible to have a drink or two before everyone else arrived to pass the time and help to calm my nerves! After that everything went well (I thought) and it was a very enjoyable evening. Whether it was the alcohol or the excitement, it wasn't until after the Christmas party that my boss told me that I broke her toe by accidentally stamping on it dancing during the evening . I couldn't believe it, and worried that Iâ€™ll get fired, as I was still in probation!
2016 by my boss (even though I broke her toe)! I have been working in insurance for over five years now and really enjoy it. I enjoy managing my clients' risks. The best example of this is arranging a policy for a new start up. Often companies may not know what covers they need or what covers are available. This is where I thrive in advising them of what risks they may face as business owners and providing suitable insurance cover to protect their interests. I pride myself on giving excellent customer service to my clients. I give 100% focus with every new policy, renewal, adjustment, claim and questions that I deal with. Claims can be one of the most stressful times for our clients but I try and make them run as smoothly as possible. I will manage the claim on their behalf to ensure that the insurer deals with it efficiently and the issue is resolved as quickly as possible.
Lucky enough I didn't get fired and despite this apparent disaster, I was given the opportunity to work on new business cases and attend my own BNI group which has really helped my career develop. I'm now responsible for finding new cli- One of the biggest reasons I enjoy coming into ents and arranging suitable policies at competiwork are my colleagues. Whilst everyone works tive premiums for them. extremely hard, we enjoy ourselves in doing so. We've had a lot more nights out, summer soirees My hard work and enthusiasm was rewarded and Christmas parties - but lucky enough, no when I was chosen to be Employee of the Year more broken toes!
Commercial Account Executive
ARE YOU A
COMPANY DIRECTOR? WHY YOU NEED DIRECTORS AND OFFICERS INSURANCE As you are aware, there is a statutory duty for company directors, officers & other senior employees to manage their organisations with due care and integrity. Individuals in such circumstances incur an entirely personal liability and consequently the potential financial liability of legal costs and court awards for the decisions that they make and the actions that they take. This, in an age when there are an ever increasing number of court cases, could lead to you having to access your own savings or financial resources such as any equity in your home to fund a defence. In our opinion, everyone who acts in the capacity of company director or officer should ensure that their organisation has this insurance cover to protect their personal assets should a law suit ever arise. However, industry statistics tell us that less than 50% of all SME and mid-market corporate businesses purchase directors and officers cover, even though the premiums are inexpensive.
Awareness of the coverage is an issue, with some directors and officers being unaware that coverage is available and others relying on the business they run to fund a legal defence that may be required. Unfortunately, by law, the company may only meet defence costs and damages awarded against directors and officers in certain circumstances. Even then it is not possible to insist upon such payments as a right. The company may also be unable to meet expensive legal costs, even if it has the will to do so, due to poor cash flow or trading conditions leaving directors and officers vulnerable to personal financial loss and hardship regardless of whether or not the action has any merit. From our experience some directors and officers misunderstand and think that they have limited liability for their actions. Whilst it is true that shareholders have limited liability directors do not, even if they are shareholders as well. Directors and indeed officers have unlimited personal liability for their actions and decisions.
WHERE & WHEN CLAIMS CAN ARISE Shareholders 50% of claims in the USA against D&Oâ€™s are from shareholders. Regulatory Authorities Issues with HMRC the DTI and the Health and Safety Executive are now being aimed at the directors that control businesses and not the business itself as they target individuals to make an example of them, fairly or otherwise. The advent of the General Data Protection Regulation also could leave directors exposed to actions by the Information Commissioner should a data breach occur. Consumers Where allegations of corporate malpractice are alleged or where they feel they have been poorly treated or manipulated. Creditors When wrongful trading has been alleged. Employees Allegations of bullying and harassment against directors even if the claim has no merit. Competitors For restrictive trade practices, IP infringement or abuse of power in the market place. Political activists and campaigners Actions have been seen for allegations of wrong doing across the globe as activists
target boards of directors for the actions of a business that run against their particular agenda. Acquisitions & Disposals Actions from misstatements that over value a company. Prospectus Exposure Floatationâ€™s and listings on stock exchanges, MBOs, share issues. Though these are the main reasons for claims to arise anyone can bring a claim for any reason; you need a solid insurer with a strong credit rating and a willingness to pay claims behind you to defend your corner.
THE MARKET AND AFFORDABILITY Not too long ago it was impossible for a business to obtain this coverage without supplying three years previous accounts and the completion of an arduous proposal form. These days, policies tend to be rated on turnover making access to cover much easier. In addition, there have been several new entrants into the market place putting downward pressure on premiums thus making the cover even more affordable. Quotations are easy to obtain for a wide range of indemnity limits. For more information or to discuss your directors and officers insurance requirements, contact our Business Team on 020 8353 8903 or email firstname.lastname@example.org
Do you know the value of your jewellery?
hen did you last review the value of your jewellery and watches? If it wasn’t very recently, you may be surprised at the rise in value of your extra precious items. At Brownhill Insurance Group we strongly recommend reviewing at least each year when your policy is due for renewal. Otherwise you will be in grave danger of being under insured and facing the disappointment of not being able to claim the full amount of any loss which may occur. Did you know? It has been estimated that many individuals regularly underestimate their sums insured by at least 40%.
Over the last 10 years the price of gold and silver has increased by around 300%. Being underinsured is a common problem for jewellery items that gain value over the years or can be vulnerable to market fluctuations.
If you think you may be underinsured then please talk to us. We can happily offer advice and will be able to recommend the steps you need to take to make sure that your insurance policy accurately reflects the value of your home and its contents.
To be safe, you’re better off organising a valuation with a certified jeweller at least every three to four years. And don’t forget to include items you’ve been gifted that accumulate over your policy period through birthdays, anniversaries and Christmas.
The Brownhill Insurance Group Difference We can give you all the help you need. We pride ourselves on our personal touch, our exceptional, professional service together with our market expertise combined with access to many distinctive products.
Guesswork is totally inadequate for such a serious issue and it’s too late to do anything about it if a claim occurs.
Our highly experienced Client Managers are fully capable of assisting you with all your personal insurance requirements.
OUR WORK WITH ST. CHRISTOPHER'S HOSPICE At Brownhill Insurance Group we are honoured to be corporate sponsors of St. Christopher’s Hospice. 2017 was a busy and successful year of fundraising with a grand total of £4,989.77 raised for St. Christophers. St Christopher’s is a charity close to our hearts as our former Managing Director – Kevin Andrews was supported towards the end of his cancer battle by the incredible team at St. Christopher’s. The palliative care given by the Hospice provided Kevin and his family great relief in his final days. Kevin passed away in April 2013 and since then Kevin’s family and colleagues at Brownhill have continued to support and fund raise for the Hospice, to ensure others are able to have access to the love and care that Kevin received in their own hours of need. In celebration of St. Christopher’s 50th anniversary we sent our very own Keith Penning on a bike ride from London to Paris in mid June. He rode alongside 50 other cyclists over the course of 4 days. Covering 300 miles
through beautiful villages in the south of England followed onto the stunning countryside of rural France before finally hitting the end destination - Paris. We have been fundraising year round for Keith’s trip including in office bake sales, raffles and even a quiz night which all raised a total of £642.49. With the combined total of online fundraising Keith raised an incredible amount of £2,592.81. On August 6th, Brownhill sponsored the 4th annual event of the Kevin Andrews Memorial Cup (KAMC) at Bromley Football Club. Hosted in remembrance of our late managing director the day was enjoyed by friends and family. Collectively, the day raised a total of £2,239.96 including a bake sale and raffle with generous prizes donated by the local Bromley community and fellow insurers. Prizes included a Craigie Aitchinson print, a Fortnum and Mason hamper and many more.
cyber liability IS YOUR BUSINESS THINKING ABOUT CYBER LIABILITY INSURANCE?
As technology becomes ever more important for modern business operations, the risks associated with IT also grow. The recent Wannacry virus being a prime example. The continued rise in the amount of information stored and transferred electronically has resulted in a vast increase in the potential exposures facing businesses. In an age where a lost laptop or hacked account can compromise the personal data of thousands of customers, protecting yourself from cyber risks is just as important as some of the more traditional exposures, such as fire and flood. The advent of the new General Data Protection Regulation also means that businesses have to take data storage seriously with all data breaches having to be reported to the Information Commissioner. Failure to do so or to have inadequate systems to prevent the breach from happening could result in a fine of 4% of turnover to a maximum fine of â‚Ź20,000,000. 26
Why Cyber Insurance? A traditional commercial insurance policy does not offer protection against cyber exposures. Standard commercial policies are written to insure against damage or injury and will do little, if anything, to shield you from electronic damage and the associated costs that may be incurred. Awareness of the potential cyber exposures businesses face is essential to managing these risks. Risks covered by a typical cyber policy may include: Data breaches â€“ your liability to others Increased online consumer spending has placed more responsibility on companies to protect clientsâ€™ personal information. Loss of sensitive personal or financial information may subject a business to fines and sanctions. Cyber policies pay for the cost of notifying all persons affected including on-going credit monitoring. The liability element of the cover will also protect you from any third party financial losses arising from the loss of their data. Damage caused to your own IT equipment If your network is compromised by hackers, malware or ransomware the policy will pay for the
reinstatement of your computers and the replacement costs of damaged computers and servers. This is not covered by a standard insurance contract. Business/Network Interruption If your primary business requires the use of computer systems, an insured event that ceases your ability to use such systems could cause you or a third party that depends on your services to lose potential revenue. Time and resources that normally would have gone elsewhere will need to be directed towards the problem and that could result in further losses. This is especially important as denial of service attacks by hackers have been on the rise. Such attacks block access to websites by overloading an organisationâ€™s server causing the website to crash. A cyber policy replaces the revenue lost should an attack occur. Intellectual property rights and media liability Your companyâ€™s online presence, whether it be through a website, blog or social media, opens you up to some of the same exposures faced by publishers. This can include libel, copyright or trademark infringement and defamation. A good cyber policy will provide some protection in respect of damages sought by third parties for infringement on their intellectual property or for media liability and provide you with a legal defence if this is needed.
Damages to a third-party system If an email sent from your server has a virus that crashes the system of a customer or the software your company distributes fails, resulting in a loss for a third party, you could be held liable for the damages. Again, these costs can be met by a cyber policy. Cyber Extortion Hackers can hijack websites, networks and stored data, denying access to you or your customers and will often demand money to restore your systems to working order. This can cause a temporary loss of revenue plus costs associated with paying the hackerâ€™s demands. A good Cyber policy will provide you with expert assistance and if necessary will pay the ransom and loss of revenue should this occur. Reputational risks A reputable insurer will also provide you with PR costs to help mitigate and manage any reputational risks that could occur from a data breach. In conclusion Cyber Insurance is specifically designed to address the risks that come with using modern technologies; risks that other types of business insurance simply do not cover. The level of cover your business needs can vary depending on your range of operations and subsequently, exposure. It is extremely important to identify your areas of risk so a policy can be tailored to fit your unique needs. Brownhill Insurance Group is here to help you analyse those needs and make the right cover decisions to protect your operations from unnecessary risk.
KEEP YOURSELF WARM
he clocks went back in October; the good news – we got an extra hour in bed. The bad news – it’s dark at 4pm! With the darker days comes the colder weather and the annual ritual of turning on the heating. For many, this time of year can be daunting, with high energy prices it is a costly business heating our homes. A cold home can lead to many problems such as frozen pipes and health implications for its occupants. Large fluctuations in temperature can cause damp and mould to grow leading to further issues. We’ve put together some useful tips for keeping you and your home warm this winter, whilst saving yourself money. Don’t leave your heating on all day. Some people believe it is possible to save money by leaving heating on all day at very low temperatures. This is not true and will not save you money. Set your boiler’s timer. If you are out of the house for most of the day, set your heating to come on for a couple of hours in the morning and for a few hours in the evening. Modern timers have the ability to set different schedules depending on the day, so you can have the heating on for longer over the weekend. Set your radiator valves. You should have the ability to control each radiator in your home independently, spend a bit of time getting the temperature levels comfortable. Closed doors keep heat in. If you have a living room off the hallway and your front door is made of wood, you may find you get a draft. Close your living room door during the evenings and you will notice the difference. If you have gaps under external doors, consider investing in a draught excluder. Put up curtains over your front door. Thick curtains really do work, especially if you have a large hallway and a draughty door.
Close all curtains during darkness hours, to help maintain the warmth. If you don’t have central heating, try an oil-filled electric radiator, they are more cost effective than electric heaters, quieter. Once the oil is heated up the electricity turns off, the temperature is maintained. A modern solution would be to use a smart thermostat such as the ones from Nest or Hive. These devices connect with your heating systems and learn your daily routines and adjust temperatures accordingly. You can also control them remotely to set your heating to be ready when you arrive home. Loft installation is possibly the greatest heat saver. Some energy companies may give discounts or even fit for free, so make sure you call them before starting any work. Make Sure You Are Covered Winter in Britain brings with it many headaches. If you do find yourself falling victim to the cold season, make sure you have the correct insurance cover in place to help you get back on your feet. Brownhill Insurance Group can help you cover against frozen and burst pipes, escape of water and storm damage. Winter MOT Looking after your home is important all year round but during the winter months, a small problem can soon turn into a major issue. Here are a few things to consider checking around the house before the winter arrives: Loose tiles Check your roof for any loose tiles that may falloff during a storm. Falling tiles could cause damage to cars parked near your property, garden furniture or worse. Gutters and Drains Getting your gutters and drains clear of autumnleaves can prevent leaks and overflowing.
Rachel Doerr â€“
Doerr Valuations Ltd
achel has worked within the Art & Antiques industry for the last 25 years and over the past ten years she has been responsible for looking after both clients and professional advisors with their valuation needs.
Rachel started her career at Phillips Auctioneers ending as Operations Manager in 2000 before joining another auction house as General Manager. In 2006 Rachel set up the Valuation Department of Lyon & Turnbull where she was responsible for forging major relationships with Insurance Companies, Brokers, Private Banks, Family Offices, Lawyers and Wealth Managers. Many of these relationships and friendships continue to this day as Service and Communication is what singles Rachel out. In 2012 Rachel played a major part in a round of investment as part of growing Pall Mall Art Advisors in the UK and European markets working alongside her colleagues in the US under a US Chairman. Unfortunately, in 2016 her vision was not fulfilled, the offices were closed. So, with excitement and trepidation Rachel with her team and their love for both the industry and their client relationships wanted to continue and set up Doerr Valuations where they are today. An exciting opportunity with great support from their friends and associated businesses. Rachel and her team of senior recognised specialists offer Valuations of Art, Antiques, Jewellery, Watches and more at a price that is affordable to all. Rachel quotes on every job so no surprises when you receive the invoice. For a full valuation Rachel or her fellow Director Sean McIlroy will come to your home to discuss your needs and provide you with a proposal. For more details about what Rachel can offer please contact the Private team on 020 8353 8907.
Flat Roofing: Considering The Implications Are you looking to buy a new home or perhaps thinking of building an extension? Have you considered the implications that a flat roof may cause on your property?
Mastic Asphalt is a highly durable option with longterm performance. With its exceptional versatility it be easily laid over curving surfaces to form a continuous waterproof layer.
Flat roofs are generally quicker and less expensive to construct when compared to traditional pitched roofs. They are however much more likely to suffer leakage due to their less effective drainage methods, and ongoing maintenance costs can be significantly highly. Of course with professional installation, they still make for a fantastic option when considering an extension to an existing space.
Lead is one of the most traditional materials laid on flat roofs, its use dates back hundreds of years. Used correctly and at the right thickness it can last for 100 years or more. In modern day use, it is more regularly used for smaller sections of flat roof such as above bay windows.
In our continuing quest for more space, it is more common than ever to see flat roof extensions in the gardens of houses throughout the UK. Despite the increased popularity, the building methods remain much the same as they were throughout the 20th Century. Felt Roofs With felt (a.k.a torch on felt) continuing to be a popular covering for flat roofs, it is commonly thought that this material has a life span of 10 â€“ 15 years, this is in fact not true. With good maintenance and upkeep, felt can last for many years beyond the much quoted 10 â€“ 15 year expectancy.
Maintenance It is recommended that you have any flat roofs inspected by a professional on a biannual basis to ensure the proper clearance of any debris, leaves and to maintain proper drainage to prevent leaks. Advising Your Insurer With any flat roof, it is likely a condition of your policy that you must inform your insurance provider, even if you only have cover for your contents.
Other Commom Materials Ethylene Propylene Diene Monomer or better known as EPDM is an extremely durable synthetic rubber. EPDM roofing is increasing in popularity in the UK but it does bring a price point of around 30% more than the price of felt. Fibreglass also know as GRP roofing can last for a minimum of 30 years with little or no deterioration. GRP does have a high price tag due to greater material costs.
Arson According to UK fire statistics, arson accounts for over 40% of fires in business premises and over 20% in residential properties. Unless you are handling or storing highly flammable goods this, together with electrical fires are the two largest areas of fire risk exposure for your business. Vulnerability Arsonists are not discriminatory; all business premises are potential targets, though some are more vulnerable than others, for instance, schools, unoccupied buildings, churches and other places of worship, newspaper premises, farms, and animal research establishments. Risk assessment To try to mitigate arson risks, an arson risk assessment should be carried out by a competent person as part of an overall fire risk assessment, as required under fire safety legislation. This could include: 1) Action to be taken in respect of the storage of used wooden pallets. External storage of tim ber pallets, plastic crates and other combus tibles should be kept to a minimum as it is an obvious and known target for arsonists. 2) Action to be taken in respect of the external storage of waste. Waste materials should be re 32
moved at the end of each working day, or more frequently if necessary. 3) Site security and CCTV Ideally, all waste materials should be held securely in bins or skips, at least 10m from the building and at least 2m from the site perimeter. Where it is not possible to have a 10m space waste should be stored in lockable metal containers located as far away from doors, windows, canopies or overhanging roofs as possible. Where plastic wheeled bins are used, ensure they are located away from doors and windows to prevent movement by potential arsonists. If you are storing hazardous materials such as flammable liquids and gases, these should be located in secure storage facilities. If you store petrol and diesel ensure that all pumps are immobilised when they are not in use. Decisions in respect of security should be done in conjunction with any requirements from your insurers. Not all of these are appropriate for all businesses, you should assess your own requirements as needed but the main forms of security are: i) Perimeter security fencing
don't let your business burn. ii) Locks and chains or other physical protec tions for buildings including access controls iii) An intruder alarm the complexity of which can be agreed with your insurer. iv) Security lighting v) Remotely monitored CCTV vi) Manned guarding Housekeeping Ensure that your buildings remain in good repair. For example, gaps beneath external doors should be kept as small as possible and sealed; letterboxes could be fitted internally with metal receptacles and unused letter boxes should be permanently sealed. Other considerations All employees should be made aware of the risk of arson and encouraged to challenge any strangers on the premises and report suspicious behaviour. Care should also be taken in the recruitment of staff, with references taken and verified. All contractors working on the premises should be adequately supervised. If they are doing any works that use heat you should consider hot works permit. It is also important to have good procedures for closing your business at the end of the working day. Arrangements could include an inspection
of all areas to ensure that waste materials have been removed; flammable liquids and gases have been stored correctly and that all is simply as it should be. You may also wish to consider who has responsibility for locking the premises up at night and who activates the security. Your Arson risk assessment should be formally documented and reviewed periodically as part of your annual health and safety review. Unoccupied premises Unoccupied premises are also particularly vulnerable to an Arson attack. Empty premises will have conditions applied to them by insurers and these should be strictly adhered to, these will include but are not limited to: 1) Visiting the premises at least once a week to ensure that all is as it should be 2) Clearing any waste paper such as flyers, junk mail and other paper waste accumulation 3) Consider sealing the letter box 4) Consider turning off the services (other than circuits needed to power alarms) If you need any assistance or would like any further information then please do not hesitate to contact us on 020 8658 4334
HOME CCTV DO YOU KNOW THE LAW? Close Circuit Television (CCTV) is becoming more and more common among home owners. If you protect your property by using a system it is important that you understand the rules and regulations that govern their use. CCTV falls under the remit of the UK Information Commissioner (ICO) who has ruled that household CCTV systems that film beyond the boundary of the property, such as the street or onto a neighbouring property, must now be registered as they fall under the Data Protection Act. The ICO goes further in recommending that you use your CCTV equipment in a responsible way, such as not pointing the camera directly into your neighbour’s house or property. In essence, you need to respect and protect the privacy of others; failure to do so could leave you liable for prosecution under the act. You are, however, exempt from the Data Protection Act if you are only recording images or taking footage that falls only within the boundary of your property. The guiding principle throughout the installation of your CCTV equipment should be checking that its use is necessary and not disproportionate. For example – ask yourself: • • • •
Do I really need a camera to address my security concerns? Would extra lighting or sensor lighting be as effective? Is there an alternative to a camera? Is there anyone who could advise me about alternatives?
If you feel that installing a CCTV camera is appropriate to protect your home we would recommend that you consider the following: • •
• • • •
Are you able to put up signs showing that CCTV is in operation? Is it necessary for your camera to show images beyond the boundaries of your home, in other words can you avoid intruding on neighbouring properties, roads or footpaths? Will your neighbours accept that the imagery could fall on their land if this is the best solution for your property? Can you make sure the equipment won’t be misused, misinterpreted or accessed by others? Are you prepared to register your CCTV and pay the appropriate fees for doing so? Are you prepared to share images with the police should they ask for them?
If you have CCTV remember that anyone seen on your camera footage either inside or outside of your property can request a copy of the footage under the Data Protection Act. To register your CCTV go to: www.ico.org.uk/registration/cctv the registration takes around 10 minutes to complete and remember to have your debit or credit card available to pay the fee; this is £35 at the time of writing this article.
THE HOME HEALTH
e are well and truly into a new era of health technology with hundreds of products on the market that can assist your well-being without you even thinking about it. These include wearable tech from smart watches and phones, to smart clothing and scales.
ries, tell us when to stand, move and monitor our sleep. Smart technology is big business, in 2016 Apple was selling a gold watch that cost over £13,000. There are more affordable examples of wearable fitness trackers such as Fitbit and Jawbone which monitor your daily activity and sleep patterns.
ARE YOU BEING SMART ABOUT YOUR HOME HEALTH AND AKING SMART STEPS TOWARDS A HEALTHY LIFESTYLE?
Apple’s latest Watch the Series 3 is more affordable than their discontinued Gold version and costs £329. The most current iteration of the Apple watch is waterproof, can count your pool lengths and can even connect to gym equipment.
The first wearable tech product was the Hamilton Pulsar Watch released in 1972, it was a digital watch and didn’t do anything else but tell you the time. James Bond wore one of these in Live and Let Die and everyone wanted one; the must have item in the 1970s. Wearing one of these today would look very out of place against the smart watches of the past few years. Smart watches can now not only tell us the time, but among other things can track heart rates, count calo-
SAVING LIVES In October 2017 The Daily Telegraph reported how a New Yorkers’ Apple Watch had alerted him to an unusually high heart rate. His increased heart rate turned out to be a pulmonary embolism. This isn’t the only example of smart tech saving a life; in March 2016 Forbes reported that a 62 year old builder had felt “terrible” after lunch. His Apple watch notified him that his heart rate had shot up to over 200 beats per minute; he was taken to
hospital immediately and was later told he may have died had he not sought medical attention.
Standford University and Apple have joined together to work on a new study using Apple Watch to identify irregular heart rhythms, including those from potentially serious heart conditions like atrial fibrillation. By using data from millions of volunteers across a diverse group, the research will produce more useful data than from traditional research programs.
In July 2016 the global phenomenon that is Pokémon Go was released on mobile devices. A quick Google search will give you many inspiring articles of weight loss directly due to the game. One user of the popular discussion site, Reddit, reported losing over four and a half stone in a six month time frame.
Wearable technology is by far the most popular form of health technology, but there are many other emerging areas to keep your eye on. Apple seem to be leading the way with new devices and apps being released on their platform. There are apps in development that can detect Parkinson’s disease, diagnose autism in children, predict seizures, help recovery from concussion and map moles on your body.
MEASURING YOUR BODY NOT JUST YOUR WEIGHT Smart Scales such as those made by Nokia can track over time your cardiovascular health including your weight, BMI, heart rate and body composition; this includes your fat, muscle, water and bone mass. The Nokia Body Cardio Scales can also measure your Pulse Wave Velocity (PWV) - which is the speed at which your blood circulates around your body. This provides an indicator of the stiffness of the arteries and of cardiac health and is a very effective measure of general health. Nokia have also developed a blood pressure monitor that can be used regularly at home. Data can be synced with a mobile device and shared directly with a doctor - alleviating the need for regular trips to a GP surgery. More recently Nokia have released a smart thermometer and even a smart hairbrush dubbed the ‘Hair Coach’ that all connect to your mobile device that then provides detailed analysis.
Your mobile phone can even now smokers to quit smoking with apps such as Quit Genius. The app uses gamification to encourage users by rewarding them with regular achievements and praise.
THE FUTURE The health industry is undergoing a technological revolution and there is a great deal of research and innovation to help you better manage your health and predict possible health issues. These include: • A digital pen that could help doctors predict the onset of brain conditions based on how you draw. • A vest that helps people with Autism and Anxiety issues by providing deep pressure therapy. • A monitor that can help predict and prevent asthma attacks. • A device that can check your blood alcohol level. • Wearable headbands for the prevention of migraines. Home health devices are already diagnosing conditions before they become serious. They are also helping people monitor and maintain existing conditions. We are not too far away from a time when we will start living longer due to early diagnosis and even prevention of heart disease, cancer, stroke and liver disease among others. The great news is that Private Medical Insurance providers will now provide discounts to users of technology and will often supply this to their policyholders free or at very little cost. If you would like a quotation for medical cover call us on 020 8658 4334.
Contributors Gillian Henderson Lauren Andrews Alex Andrews Tracy Weedon Nigel Kelsh Gary Tommy Trisha Sullivan Megan Thompson Gary Ferret Angela Stewart Ethan Jefferies With special thanks to: Deborah Azzopardi Rachel Doerr
Welcome to issue 3 of BIG Magazine. The magazine from Brownhill Insurance Group.