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FACING CHALLENGES


TOLL EVASION DECREASING ALPR: AUTOMATIC LICENSE PLATE RECOGNITION

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QUICK NOTES AND FACTS Customer’s name: Brisa Auto-estradas de Portugal Country: Portugal, Europe Comple on date: 2010

INNOVATION NETWORK

CHALLENGE

Toll evasion is not only a direct threat to revenue collecon, but also has indirect impacts in customer relaonship management. Brisa's concession is largely composed by closed systems, where having exact and precise data, on both entries and exits, is crucial. Otherwise, it would be hard to determine the exact amount to collect and to differenate violaons from common good-faith mistakes from well-intended road users and clients.

Even using image capture, the human operated effort could easily be cost inefficient, when operang such a control system. The soluon had to be as much automated as possible, without being too expensive to implement.

Vehicle idenficaon is key in the Toll Collecon process where, at that me, a high percentage of heavy vehicle trailers' transacons failed to be idenfied and thus collected. In toll plazas, cars with fake license plates kept jeopardising the client relaonship with the Toll Operator. Manual processing of a large volume of images was slow and had low rates of success and involved a large number of BackOffice operators. At some point, all these toll leakage situaons were esmated to represent a substanal percentage of the toll revenue. A new solu on was necessary to guarantee toll collec on whenever a normal ETC transac on was not possible.

When using imagery, difficult weather condions and license plates obscured by dirt represented a challenge, as these factors degraded the level of confidence for the Opcal Character Recognion (OCR) algorithm. All informaon produced by such a system should also guarantee full integraon with current tolling systems in place. It was also important that all image data using the network bandwidth was kept to a minimum. This system would have to allow the Toll Operator to validate each transacon individually, if needed, and also permi8ng internal audit services and probing. All images captured had also to be eligible for legal purposes as evidence in a court of law. In the end, the solu on had to allow the Client to recover as much toll revenue as possible with the least implementa on, opera on and maintenance costs . (Connued on back)

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STRATEGY Low cost investments to increase customer care support and higher toll collecon efficiency.

TESTIMONIALS "About 75% of heavy vehicle

trailers ceased to escape from toll collecon" Margarida Cordeiro, Eng. (Prevenon and Toll Collecon Director, Via Verde Portugal)

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OVERVIEW

Universies' research centres from ISEL and IST; Development and Industrialisaon with Salemo & Merca; EID; CERCIMPRE; ARH; Crossline; Makewise; g3p; ISQ


TOLL EVASION DECREASING ALPR: AUTOMATIC LICENSE PLATE RECOGNITION

(Connued from front)

SOLUTION The soluon developed by Brisa Innovaon and integrated in over 800 toll plaza lanes (in Brisa's concession only) faced all the challenges thrown by the Toll Operator, our Client. By using a combinaon of infrared and visible light video cameras, in all entry and exit lanes (regardless of being manual or ETC systems), we assured high levels of confidence in readings (over 95% against the 65% for the manual process). This meant that most processes' situaons could be followed without any human intervenon. Image high compression for posive OCR readings resulted in low bandwidth usage, decreasing the total cost of ownership, leaving space for other LAN uses. Also by capturing front license plates, the heavy vehicle trailers violaons were reduced dramacally, inducing an increase in toll revenue. Digital

signature allowed guaranteeing authencity, valid as legal evidence. Creang a complete system where market vendors' independence and versality was a premise, so that Client was not made hostage of suppliers, thus increasing its negoang capabilies in the future, whenever needed. The end soluon permied that each transacon, even if incomplete, is associated with a composed single photography idenfying the license-plate associated, as an image and as data, together with the photo informaon. In general a 40% rate of success in violaons recovering is now celebrated in ETC benefing from ALPR soluon. Considering only this concession and toll collec on recovery, cash-flow posi ve impact was es mated in 2,6 million euros annual, with a NPV es mated to be over 30 million euros, for a 25 year period


LIFE QUALITY AND MOBILITY IN HISTORIC DISTRICTS BRISA INNOVATION’S VEHICLE ACCESS CONTROL SOLUTION

CHALLENGE

The historical heritage of Lisbon is very rooted in the architecture of the city. Those areas are increasingly sought aKer for 1st residence homes but parking is limited. Congested traffic and emergency access problems demanded for new praccal and comfortable soluons.

The biggest challenges in this project were related with the historical architecture and delicacy of the area. Also, the current layout and integraon with city urban furniture was important. From a technological point of view, dealing with such a large area to be monitored and controlled, and the absence of data and network infra-structures represented addional hardships. All security and safety liaisons with fire brigades and police units would have to be guaranteed right from the beginning.

Brisa Innovaon developed an access control soluon, inially commissioned by EMEL (Lisbon's Parking Agency), and aimed to solve these problems. The concept was to install a remotely operated vehicle access control system only accessible to selected users, namely residents, merchants and public transportaons. The idenficaon is made by a DSRC on board unit already used for Via Verde services, such as Tolling mean of payment. The City of Lisbon, by using this concept in several other urban areas, managed to improve the quality of life of the residents of these historical areas, increased safety and security and promoted mobility.

SOLUTION The soluon implemented benefit from the extensive know-how gathered in over 100 car parks, with an award winning car parking system, also using DSRC OBU with Via Verde. The infra-structure was installed using a single point for each historical area, through a compact datacentre that serves all local equipment. A fibreopc link to the EMEL headquarters allows our Client to centralize operaon of the enre system, made of several other instalments. For emergency dispatch and accessibility, equipments have mechanisms for rescue and security forces for direct and easy access. The results from the residents perspecve is evident simply by walking the streets, free of congeson, noise or polluon, while ensuring a place to park near home, without addional costs. In sum, EMEL tesfies that these implementaons improved accessibility, vehicle circulaon and flow, parking capacity, security and, generally, quality of life. It helped fighng chaoc car parking, vandalism and the degradaon of public space, obtaining mobility, implemenng a parking policy as part of a broader transport strategy for the City of Lisbon

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QUICK NOTES AND FACTS Customer’s name: EMEL (Lisbon Municipality’s parking Agency) Country: Portugal, Europe Comple on date: Since 2002

SOLUTIONS INVOLVED Roadside: Via Verde Parking System; Electrical Bollards; CCTV; Intercom; Backoffice: Remote Operaon and Assisted Maintenance.

STRATEGY To promote the image and usage of Via Verde's OBU by providing addional services and comfortable soluons, and thus contribung to increase the number of subscribers, by associang added comfort.

AWARDS 2011 Winner (1st place) in “Best On-Street Parking” category EPA (European Parking Associaon) awarded EMEL for implemenng Brisa Innovaon’s integrated parking management soluon.

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OVERVIEW

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HIGH CAPACITY AUTOMATIC PARKING SOLUTION

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BRISA INNOVATION’S CAR PARK PAYMENT SYSTEM

QUICK NOTES AND FACTS Customer’s name: ANA - Aeroportos de Portugal and SABA Portugal - Sonae Sierra, both with Empark Country: Portugal, Europe Comple on date: Since 2005 (Colombo) and 2008 (ANA)

OVERVIEW

Brisa Innovaon was invited to implement, in both of them, its award winning Via Verde parking soluon. As a natural consequence, in 2005 EPA (European Parking Associaon) awarded Empark and Brisa Innovaon’s soluon as the "Best Specialist Parking Product in Car parks”.

CHALLENGE The volume of traffic involved in both cases is a challenge by itself; with over thirty entry and exit lanes and 3.5M average customers per year in

SOLUTIONS INVOLVED Roadside: ETC parking soluon; Backoffice: Remote maintenance Colombo and a total of 1.5M in all three parks of ANA's Lisbon Internaonal Airport. As an addional challenge, the distance between all three separate parking lots at the Airport was also demanding from a technical perspecve. In this case, Brisa Innovaon found a 3rd party park management system from ZEAG in place, which should be fully integrated. All of these should be implemented without disturbing 24x7 vehicle movement.

To promote the image and usage of Via Verde's OBU by providing addional services and comfortable soluons, and thus contribung to increase the number of subscribers.

AWARDS

SOLUTION

2005 Winner (1st place) in “Specialist Parking Product in Car parks” category

Both soluons were developed guaranteeing reliability and availability, with redundancy elements for increased service connuity.

EPA (European Parking Associaon) awarded Empark for Brisa Innovaon’s car parking integrated payment soluon.

In Colombo's implementaon our soluon handles over 2M transacons per year, managing 10 entries and 15 exit lanes. As for the Internaonal Airport soluon three independent systems were made available for assuring a reliable soluon, keeping maintenance and operaon simpler. Since 2005 and 2008 both implementaons are working smoothly and customer's sasfacon is expressed in the growing annual figures. On the first month 35% of users preferred our automac system and today this number exceeds 50% hp://www.brisainnovaon.com

STRATEGY

TESTIMONIALS "This soluon improved dramacally the operaons' performance and reduced coin and live money handling to almost nothing." Vitor Mendes (Empark's Contract Management Director) [v1.201202]

Lisbon Internaonal Airport and Colombo shopping mall host the car parks with the highest traffic, regardless one consider volume or daily rotaon. Both of them are driven by high customer levels of services and share a common aspiraon: to lower the costs of park operaon and minimise traffic jams or queuing near the park access lanes.


SPECIALISED ADVISORY AND CONSULTANCY IN TÜRKEY

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O&M AND TOLLING CONSULTANCY SERVICES

QUICK NOTES AND FACTS Customer’s name: NÖMAYG Joint Venture Country: Turkey Comple on date: 2011

INNOVATION NETWORK

CHALLENGE

The Gebze-Izmir motorway will be the 1st road project in Turkey to be procured under the Build Operate Transfer (BOT) Model. The motorway will be over 400km long, and will include a 3km suspension bridge over Izmit Bay, 26 toll plazas and 2 major tunnels.

The main focus for this BNV team, which included Brisa Innovaon and NedMobiel highly specialised resources, was to support the NÖMAYG jointventure in the achievement of a sasfactory financial close. To this end, BNV have sasfied all of the Operaons and Maintenance related condions considered necessary by the financial advisors, lenders, legal advisors, technical advisors and the Turkish State. BNV have achieved this by bringing knowledge and experience in dealing with Operaons and Maintenance's aspects and issues, ancipang all project phases’ difficules and the key acvies.

The concession to build and operate this motorway was awarded to our Client, NÖMAYG joint-venture, who appointed BNV Mobility as advisors for Operaon and Maintenance (O&M) as a complement to their internal capabilies. Our joint work has posioned the Client for a successful and mely Financial Close of the project, where Brisa Innovaon supported directly BNV’s successful effort.

From BNV perspecve, one of the challenges was to adapt its vast regional and local knowledge to Turkish reality and context.

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BNV Mobility (Brisa Nedmobiel Venture)

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Steer Davies and Gleave (finanal)

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Sund & Belt (Bridge and tunnels)

BNV Mobility is a 50/50 joint venture between Brisa, the Portugal-based internaonal concessionaire with a market capitalizaon of €2.5billion and NedMobiel, the Dutch infrastructure consultant for operaon and maintenance of complex infrastructures. BNV Mobility’s objecves are to deliver highly efficient, innovave, technology-driven, mobility and road operaons and maintenance services with a road user focus.

TESTIMONIALS "Together as the O&M Consultant, BNV add very significantly to the competence, credibility and delivery capability of the Project. The O&M Consultant has a major contribuon to make in strengthening an area of weakness for the Sponsors" Lenders’ Technical Advisors

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OVERVIEW

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SPECIALISED ADVISORY AND CONSULTANCY IN TÜRKEY O&M AND TOLLING CONSULTANCY SERVICES

(Connued from front)

SOLUTION

TESTIMONIALS "BNV have added very significantly to the competence, credibility and delivery capability of the Project [with a] major contribuon supporng us.”

The BNV proposal and approach was to develop five main work elements: a Contracng Strategy, an O&M Conceptual Design, an Operang Cost Esmate, an O&M Fee Strategy and an O&M contract. This was supported by using a thorough and comprehensive risk assessment. Specifically, the soluon involved: I

Development of the O&M Contract and O&M fee including the O&M contract strategy with appropriate risk allocaon between the pares;

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Development of the Operaons Strategy for the highway, including the strategic and taccal planning for operaons, maintenance, tolling, customer service and the motorway service area business model;

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Development of an investment standard operang cost esmate for the 22 year concession period, including the cost of renewals and conngency.

Bullent Esendal, OTOYOL AŞ board member

“[…] the flexibility of BNV to sasfy our demands and their promptly responsive approach and cooperaon with all project pares was invaluable” Bullent Esendal, OTOYOL AŞ board member

The conceptual design for Operaon and Maintenance was a key input for financial investment (CAPEX) and operang cost esmate (OPEX), balancing both the pursuit of lower costs and customer service. Our knowledge allowed the idenficaon of the opmal soluons for tolling systems and soluons as well as road infrastructure maintenance. This brought several savings right from the start, through major changes in project design and implementaon strategy, as these would also benefit the road user in terms of comfort and safety, while minimising operaon problems such as toll collecon effecve revenue collecon and enforcement procedures. A close presence to the Client was key, developing a relaonship based on mutual trust, knowledge and technical confidence


AUTOMATING MANUAL TOLLS BRISA INNOVATION’S AUTOMATIC TOLL BOOTH

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QUICK NOTES AND FACTS Customer’s name: BOM (Brisa Operaon and Maintenance - Brisa's Operaon unit) Country: Portugal, Europe Comple on date: Since 2010

OVERVIEW

Brisa Innovaon devised a project codenamed "eToll", starng on May 2008 in Brisal concession. Following this first successful implementaon, Brisa chose to adopt the soluon on all its concessions, which ulmately resulted on over 300 units fully operaonal throughout Portugal, as of 2010.

CHALLENGE The basic challenge was in opmising human resources’ usage, fulfilling all toll collecon scenarios. Also full compability with already exisng systems and infrastructure would have to be assured. Lanes should be commutable (human operated or automated modes); Tolling processes in place within the Operator’s organisaon had to be redesigned. For certain toll plazas and periods of the day, not only traffic can be extremely low, but the labour cost is higher, especially during night me shiKs. If these toll collecon points became fully automated, significant operaonal expenditure could be achieved. Besides all the technical and operaonal issues, human behaviour and acceptance also had to be cared for. A new working scenario with remote operators, the customer learning curve, and the social impact were raised by the deployment of such machines. hp://www.brisainnovaon.com

STRATEGY SOLUTION As Brisa's primary contractor for toll soluons, Brisa Innovaon team used its 20 year experience on toll systems to devise the technical soluon and design the operaon workflows and interfaces. Both hardware and soKware projects were managed in-house, along with supplier selecon, producon and deployment. Our innovaon network also played a key role on specific phases. Our R&D unit designed all prototypes and managed the enre tolling network management system and Back office soKware releases, along with high-level maintenance support. Our Logiscs unit efficiently handled the product's industrializaon; Installaon's unit dealt with the ght scheduled and geographically dispersed deployment programs. Maintenance services' unit commits daily so that the best possible operaon levels of service are delivered to the road user. From the Toll Road Operator perspecve, operaonal costs were significantly opmised, and the transacon cost dropped. This implementaon was a case-study, so much so that other road concessions’ operators were encouraged to adopt our soluon

Operaon of automated toll booths revealed itself efficient on its purpose - major cost savings were a reality. Service levels increased, since every exisng toll lane is now available without relevant cost increases. As ATB operaon was integrated on the daily roune, opportunies for further return were idenfied: the handling of new devices gave room for new maintenance competences, and considering the operaons scale, the potenal for new external technical services and partnerships is a reality; moreover, considering the system's highly detailed and real me cash monitoring level, money handling acvies can be opmized, thus reducing even further the operaon cost.

TESTIMONIALS "This implementaon enabled Brisa O&M achieving the project’s efficiency objecves in tolling operaons" Luis Roda (Operaons, Maintenance and Systems Director, Brisa O&M) [v1.201202]

Operaon opmizaon has for long been a trend in order in Brisa. In 2007, following some field trials on controlled environments, Brisa's Operaon challenged Brisa Innovaon to design a fully automated and auditable toll booth. It would target all toll collecon scenarios, lowering operaon costs and increasing service levels for road users.


CASHLESS SYSTEM IN THE USA BRISA INNOVATION’S FREE-FLOW TOLLING SOLUTION

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QUICK NOTES AND FACTS Customer’s name: Northwest Parkway LLC Country: United States of America Comple on date: Since 2009

ROADSIDE SOLUTIONS

OVERVIEW At the beginning of 2008, Brisa Innovaon was awarded a contract to supply a complete cashless soluon to Northwest Parkway (NWP) in Denver, Colorado, USA. This 13mi highway, operated by NWP, is now equipped with our soluon, comprised of toll lane level equipment and a central system that was developed by Brisa Innovaon and Via Verde Portugal. Addionally, the company has also signed a ten year service agreement for both lane and central systems’ levels.

The proposed main goal was «To setup, design, develop and deploy a fully Cashless Toll System to fit the NWP needs allowing to follow other local operators' strategy». From the operator’s side, one of the main goals was to reduce opera onal costs. Also, as the adjacent highway E470 adopted a cashless system, NWP decided to follow this new opera onal strat-

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MLFF (ORT) ETC Soluon (2x3 lanes in Mainline);

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Single Lane ETC Soluon (1 lane in Mainline, 4x1 lanes in Ramps);

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ALPR (Advanced License Plate Recognion);

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Video Enforcement System.

BACKOFFICE SOLUTIONS egy. Manual toll lanes were problemac, since they required intensive and frequent maintenance. The new soluon, 100% ORT, should also apply to design and implement a new more cost effecve maintenance model. The Client expectaons for this project were that, through this new system, chances for success would be maximised, with the ability to grow and adapt more efficiently.

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GO-PASS Website (www.go-pass.com);

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Esys (Photo Processing);

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BackOffice (Handling GO-PASS and Express Toll Accounts, System Reporng, Fees, Parameters, Alerts).

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CHALLENGE

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CASHLESS SYSTEM IN THE USA BRISA INNOVATION’S FREE-FLOW TOLLING SOLUTION

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SOLUTION When using Brisa Innovaon soluon, all road users, without excepon, use the motorway without stopping. Also, for each transacon, the Road Operator does not require any manual intervenon. By using the system and paying for the service provided, the customer has several opons: Installing an OBU (On-Board Unit): by associang it with a pre-paid account, every trip on the open road toll plaza is automacally charged. These OBUs are issued by E470, where all transacons are collected at the lane level and sent to E470 for reconciliaon and payment.

usage of tolling points. All these alternaves were meant to minimise the Road Operator transacon cost and simplify the road users’ experience of the toll road.

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Oponally, the end user creates a GO-PASS online account with NWP. Each passage uses license plate recognion (ALPR) for vehicle’s idenficaon, which is then credited to the account.

A 35% reducon on O&M costs was achieved, thanks to a low-cost maintenance design and opmising human intervenon throughout the enre toll collecon process. With over 4M transacons a year, NWP benefits are:

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The last opon was designed for those road users that do not need or want a predefined contract. Brisa Innovaon’s ALPR works to posively idenfy the vehicle, enabling that a bill is sent by post to the vehicle owner’s registered address, with the least amount of manual intervenon. Within normally 30 days, the payment can be reconciled, by accessing the GO-PASS online website and creding a bank card, through a secured and cerfied data transmission. This opon is more expensive for the roaduser, due to administrave costs.

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Seamless road network operaons;

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Cost efficiencies, with a shiK from fix to variable costs;

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Minimum investment opon and system conversion;

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Higher convenience, without the need to carry cash;

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Environmental beneficial (GHG emissions reducon)

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STRATEGY Brisa North America aims to increase its market presence and capitalize its long experse as an O&M operator by implemenng O&M services as part of an integrated mobility concept strategy for an urban area or corridor.

TESTIMONIALS "These innovave tolling soluons place NWP on the edge of USA’s transportaon trend." Pedro Costa (CEO, Northwest Parkway LLC)

Brisa Innovaon’s provided a complete and integrated soluon, covering several opons for ensuring ease of payment, as well as secure and safe


CENTRALISING GLOBAL OPERATIONS BRISA INNOVATION’S ATMS SOLUTION

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QUICK NOTES AND FACTS Customer’s name: Brisa Operaons and Maintenance (Brisa O&M) Country: Portugal, Europe Comple on date: Since 2005

OVERVIEW Over 50% of the enre Portuguese motorway network is managed from a single control room in Carcavelos powered by Brisa Innovaon's ATLAS Pla\orm. More than 4.500 different road-side equipments and well over 100.000 incidents a year are managed, disseminated, validated and analysed through ATLAS. The Brisa Operaons and Maintenance’s (Brisa O&M) operaons model and ATLAS have enabled to mature, from a motorway operator with dispersed local operaons into an opmized and constantly evolving Operaons Service Provider for mulple concessions.

CHALLENGE In today’s world of economic efficiency and specialized service providers, managing large motorway networks from a single control centre is becoming common. This same scenario emerged in Brisa although by an originally different driver. Brisa resulted from a privazaon of the Portuguese state motorway operaons and was in charge of operang and finishing the building of more than 1.000Km of motorways.

STRATEGY

Operaons were managed from of a dozen regional centres with a set of 3rd-party non-integrated tools, lacking standardized processes. In 2004, with a growing network and not so opmized dispersed operaons, Brisa created a single control room for its' enre network. This created unique needs and opportunies that movated Brisa to build its own Traffic Management Pla\orm. ATLAS emerged from this unique opportunity and quickly began solving problems of having a unified control room and a vast network that most market products did not solve adequately.

Since 2005 ATLAS had a vendor independence strategy that greatly paid off in 2010 and 2011 in enabling quick and robust integraon with new road-side equipment technologies. This allowed Brisa O&M's to achieve great TCO reducons by using Brisa Innovaon’s own developed roadside equipment. The vendor independence strategy also paid off in allowing Brisa O&M to quickly engage in the operaon of concessions with totally different telemacs soluons as was the case of the Marão Tunnel Concession.

It can be said that ATLAS and Brisa O&M's strategy since 2005 have been in synch. Starng with a uniformed and opmized central motorway network management, in 2007 a leap was taken. Brisa O&M was to become an Operaons Service Provider using ATLAS as one of its main tools.

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In subsequent years other concessions joined, whose contracts demanded increasingly complex requirements, such as higher levels of services, road availability, free-flow tolling, automac incident detecon, or traffic counng. These new concessions should be operated from a unique central control room.


CENTRALISING GLOBAL OPERATIONS BRISA INNOVATION’S ATMS SOLUTION

ROADSIDE SOLUTIONS I

CCTV (Video Cameras);

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AID (Automac Incident Detecon);

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VMS (Variable Message Signs);

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AVDC (Vehicle Counters and Classifiers);

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Weather Staons;

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ECB (Emergency Call Boxes);

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VSS and LS (Variable Speed Signs and Lane Signs);

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Tunnels’ systems;

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PSTN and VoIP Telephone Systems and Call Centre Systems.

BACKOFFICE SOLUTIONS I

ATLAS modules;

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Tolling Systems’ operaonal interface and data collecon architecture;

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Systems and Applicaons Monitoring.

(Connued from front)

SOLUTION Brisa O&M’s control room operates around 1.500Km of roads and motorways for 6 different concessions. Concerned with delivering a service to travellers, the control room manages over 0.1 million incidents a year, relying on ATLAS Incident Management without ever needing to worry about equipments themselves. ATLAS features a unified web-based user interface and set of rule-based engines, alerts and synopc that guides the operators as they focus on incident informaon and use that informaon to trigger equipment interacons such as VMS signalling or lane speed changes. Our client uses ATLAS

for informaon exchange and delivering traffic informaon to travellers through web, mobile applicaon and other channels. AKer incidents are resolved Brisa O&M handles through ATLAS a set of BackOffice processes that include incident validaon, road repair management and insurance claims. Management relies on performance indicators and business intelligence provided by ATLAS to monitor and control the service levels, and evolves their operaonal process. ATLAS connues being one of the main responsible for allowing Brisa to grow, keeping operaonal costs under control


fååçî~íáçå= Brisa Innova on T: +351 21 423 3400 F: +351 21 423 3499 hp://www.brisainnovaon.com Lagoas Park - Edi`cio 15, piso 4 2740-267 Porto Salvo PORTUGAL GPS: N 38.711122 W 9.311090

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