Facilities Focus Issue 69

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Issue 69 | Facilities Focus


FACILITIES MANAGEMENT | Associate Vice Chancellor Photo by Laurel Belle Photography

Greetings, With summer in full swing and year-end projects coming to a close, we have good reason to pause and reflect upon the recent tragic events. These dark days have tested our community and we have witnessed “Charlotte Strong” respond with courage and compassion. The healing process will go on as each process things in their own way.

Jon Varnell

MISSION To provide a quality learning, research, and living environment for the benefit of students, faculty, staff, and the community by planning, building, operating, and maintaining the campus of the University of North Carolina at Charlotte.

VISION A leader in Facilities Management distinguished by safety and excellence. A proficient, responsive, and adaptable ‘Team of teams’.

As “One FM,” our team responded admirably to the immediate and on-going needs of these events. • BES&R and Facilities Operations assisted law enforcement to get access into spaces, collected belongings, and worked to restore the damage in the academic and administrative buildings. • FM Communications played a key role supporting the University’s crisis communication plan and the Family Assistance Center as events unfolded and during recovery. • FM Finance worked with campus partners to ensure funds were available and properly allocated for recovery efforts. • FM Human Resources worked to make sure employees were connected to campus counseling and support resources. • Facilities Planning, Capital Projects, and Design Services worked to keep projects from disrupting campus the day after the event while keeping work moving.

Providing high quality services and facilities in an environmentally sustainable manner.

Additionally, here are a few other important notes: • Thanks to everyone who helped make our Spring Fun Day a success. • Thanks to Jeanine Bachtel for taking on the role as Interim Director of Capital Projects. • We are thrilled that Krista Collins has joined the FM Human Resources team to head up our learning and development efforts. • Appreciation to everyone for the work to get appraisals completed and continuing to get our work plans done. There is a lot good work going on each day within Facilities Management. It is the million seemingly unremarkable small things we do every day that make for remarkable results. Thank you for doing your part.

Jon Varnell Associate Vice Chancellor for Facilities Management An Employee Assistance Program (EAP) counselor from ComPsych will be on campus June 20 and June 28 from 8:00 a.m. until 4:00 p.m. in King 201A. No appointment is necessary. You do not need to take leave to visit with an on-campus EAP counselor. Just work with your supervisor to ensure proper work coverage. Employees who need support can continue to contact the EAP direct at 1-877-603-8259. Additional information is available on the HR website or by contacting Cindy Edwards at ckedward@uncc.edu or 704-687-0658.


Website: facilities.uncc.edu 2

Tony Menton (BES Supervisor Center City), Rosalia Moron-Perez (BES Supervisor Center City), Jon Varnell, and Toia Young (BES Supervisor Center City) at the NCAPPA Conference - May 2019

Facilities Focus | Issue 69



I n s i d e t h i s I s su e

Summer Issue | May/June 2019

Facilities Management, a department of Business Affairs Do Things Better. Do Better Things. Do The Right Thing.

Jon Varnell Associate Vice Chancellor Editor Beverly R. Imes Creative Design Solomon T. Franklin Staff Solomon T. Franklin Sandy Mullins Leigh Richardson Cover Photo Beverly R. Imes Printed by REPROS

We S.H.A.R.E. Facilities Management Values:


Fiscal Year 2019 Accomplishments


Cover Story - Ryan Reichert, Employee of the Quarter


Team of the Quarter - Brian Guns, Patricia Pittman, Jerry Womack


Staff Recognition New Employees Promotions Applause Card Recipients Safety Recognition


Learning and Development 2019 NCAPPA Conference Highlights APPA Leadership Academy Level II Recap


Focus Feature UNC Charlotte Employee of the Year Nominees


Focus Spotlight - Where were YOU when the lights went out?


Facilities Farewells Retirements: January - June 2019 Happy Retirement to Steve Burt - Design Services Happy Retirement to Lee Arnold - Recycling Best Wishes to Bart Bruchok - Capital Projects


Building Environmental Services and Recycling Team of Teams: Renovations and BES&R Expect What You Inspect Winners Spring Move-Out


Capital Projects - Softball Training Facility Facilities Planning - Celebrating Earth Month


Facilities Information Systems Expanding the use of mobile technology Meet Tim Besner and Will Tate


Facilities Operations $aving the Day


Fun Day Highlights


Happy Birthday to You!



Safety Honesty and Integrity Accountability Respect for Others Excellence

Facilities Focus is a communication tool for the benefit of all Facilities Management employees to develop a better informed workforce, to foster a greater sense of community, and to build morale. Your ideas are welcomed and appreciated for future Facilities Focus newsletter issues. facilities.uncc.edu

Facilities Management Fun Day Issue 69 | Facilities Focus


FACILITIES MANAGEMENT | Fiscal Year Accomplishments

What a year! New leadership. New positions. New ideas. Same dedicated staff. Below is a partial list of achievements within our units during the 2018-2019 fiscal year. Thank you for your contributions, dedication, and hard work. Facilities Management could not have accomplished these amazing feats without each of you!

Associate Vice Chancellor’s Office • We have a new associate vice chancellor! • Completed two assessments by outside consultant: - Assessment of our capital process, team structure, and overall delivery model. - Assessment of the key Facilities Operations maintenance work processes. • Realignment of FM Human Resources as a direct report to the associate vice chancellor’s office. • Launched Everything DiSC Workplace Profile assessments. Increased personal effectiveness and awareness impacts how we interact with others and build teams. • Successful planning and execution of departmental events to promote employee engagement including four quarterly issues of Facilities Focus, Facilities Management Holiday Party, three quarterly all employees meetings, four leaders forums, and the Facilities Management Fun Day. Building Environmental Services and Recycling (BES&R) • Campus waste audit - received funds for a consultant to perform a large-scale waste audit on campus. This will give us better data for expanding programs and determining future goals. • Chartwells expanding compost collection - all Chartwells facilities are collecting back-of-house and Orbis Grille (PORTAL) is piloting front-of-house compost collection. At the end of March, we celebrated the collection of 1,000,000 pounds of compost. • Expanded education and materials collection - Added collection of specialty materials (plastic pallets, pipette boxes, shrink wrap). - Increased social media presence (now have 400 followers). - Three professors asked us to partner with them and act as technical experts for student projects. - Collaborated with Environmental Health and Safety (EH&S) on their Universal Waste training. - Provided training for all Facilities Operations (FO) on proper disposal of their materials. - Significant progress positioning BES to finish our conversion to high performance team cleaning. • BES&R Third Annual Celebration and Potluck promoting team building, fun, and positive staff connections while enjoying great food. Capital Projects • $95M in capital projects completed: Academic Complex, Admissions and Visitors Center, Baseball Indoor Training Facility, Belk Plaza Revitalization, Campus Infrastructure Renewal-Atkins Air Handler, Charlotte Research Institute Entrance Improvements, Facilities Operations and Parking Services Complex, Lot 8 Expansion, Scott Hall Renovation, Softball Indoor Training Facility, and Union Deck Expansion. • Facilities Operations/Parking Services Complex won the 2019 CPN Star Award for outstanding construction and design projects $10M - $25M. • Projects in construction: Elm Maple Pine Renovation, University Recreation Center, McEniry HVAC, Moore Hall Abatement, Science Building, Student Activity Center IT Upgrades, Sycamore Hall Renovation, and the Hotel and Conference Center. Design Services • Successfully completed 218 projects at a value of $14M with a customer satisfaction rating over 93.8%. • Successfully relaunched Job Order Contracting (JOC) under an improved delivery process and new title: Informal Construction Task Order Contracting Services (ICTOCS), which includes all new service agreements. Moved from three general contractors to five; added electrical contractors as a new discipline with three companies; added site - civil as a new discipline with one company. • Process Improvement: Increased efficiencies related to purchase order requisitioning, approved invoice distribution, paper work reduction, and red folder coordination. 2

Facilities Focus | Issue 69


Fiscal Year Accomplishments | FACILITIES MANAGEMENT Finance and Business Operations • Process Improvement: - Six Sigma Belt Certification: Sherry Ceallaigh – Black Belt, Noella Paquette – Yellow Belt, and Melanie Witherspoon passed Green Belt exam. - Using Six Sigma methodology, mapped the existing receiving process currently utilized by Facilities Operations (Sherry Ceallaigh, Noella Paquette). • Achieved Permanent Registration status for Facilities Management Apprenticeship Program; four mentors graduated from program; Posting for two electrical apprentices underway with 86 applicants as of June 3, 2019. • Development of a new analytics team to assist with development and reporting of metrics and key performance indicators for all FM units. Facilities Information Systems (FIS) • Lockout Tagout project • Promoted Jon Coty to lead developer and hired two new developers • Work Request Console development and training equipped Facilities Operations supervisors, technicians, and administrative staff with a consolidated work console view allowing them to view, issue, update, and complete active work requests efficiently. • Completed the roll out of more than 60 additional Samsung Android tablets to equip all Facilities Operations technicians with a mobile device for work order time entry and status updates.

Zone 2 staff with new mobile tablets FM Human Resources • Hired learning and development specialist to support an expanded portfolio of programs within Facilities Management. facilities.uncc.edu

Facilities Operations / Parking Services Complex

Consolidated learning and development activities within HR allowing for greater consistency and cohesion to learning and development activities. •

Facilities Operations • Integration of Open Options with Housing and Residence Life. • Implementation of Zone 8. This zone provides critical maintenance coverage for the entire campus after normal business hours with an emphasis on preventative maintenance. They work closely with the campus police and respond to all maintenance emergencies. • Successful move into our new Facilities Operations / Parking Services building with little to no impact on customer service. Improved customer service with the Customer Care line and better tracking of administrative and business functions • Continued to mature and build a strong Facilities Operations team with the addition of several new key positions – arborist, landscape project supervisor, critical facilities manager. • Upgrades and diagnostics to the medium voltage distribution system. • Upgrades and expansion of the fire systems distribution system. • Partnership with Finance and Business Operations to establish the FM Apprenticeship Program. Facilities Planning • Completed feasibility studies for the renovation of Cameron second floor and Bioinformatics fourth floor upfit. • Worked with university divisions and the Budget Office to prepare the FY2125 Capital Improvement Plan. The plan was prioritized by the Chancellor and presented to the Cabinet and the Board of Trustees. • Prepared and submitted UNC

Charlotte’s prioritized list for the 2019-2021 Capital Budget Priorities including Repairs and Renovation Plan and targeted renovations to the UNC System Office. Hired Joe Bace, Director of University Space Management and Utilization.

Real Estate • Obtained Delegated Lease Authority from the UNC System Office, increasing campus-level leasing authority from $5,000 over three years to $3,500,000 per year for up to ten years. • Negotiated the sale of two Endowment-owned properties in University Research Park; a 27-acre Tree-Save parcel for $1.2M and Bright Horizon Daycare facility for $1.3M. Space Management • Completed the annual space audit and provided information to Institutional Research for the University submission to the UNC System Office for the Facilities Inventory and Utilization report. • Worked with FIS to add a field for Principle Investigator, which is used to track allocation and productivity of research space. • Worked with Design Services and Capital Projects to incorporate space guidelines in projects. Sustainability • Established working groups aligned with three sustainability initiatives: Zero Waste, Responsible Purchasing, and Transportation Plan. • Supported growth of sustainability events on campus including Campus Sustainability Week, Earth Month, and Faculty Development Workshop. • University recognition: Princeton Guide to Green Colleges; Tree Campus USA. Issue 69 | Facilities Focus


FACILITIES MANAGEMENT | Employee of the Quarter

Employee of the Quarter: Ryan Reichert

Photo by Stan Gant

Lee Snodgrass, director of Facilities Operations, presents Ryan Reichert with the Employee of the Quarter certificate plaque


ur employee of the quarter is Ryan Reichert, fire alarm technician in Facilities Operations. Stan Gant, Fire Systems Supervisor, submitted Ryan’s name for this award when he took the initiative to create a spreadsheet and then a map of fiber-optic cable routings. Ryan realized the spreadsheet that identifies all points across campus had not been done before and got to work. The visual representation of how fiberoptic cabling routes between fire alarm systems and where fiber runs are located seemed a natural fit. He likes trying new things, taking on interesting projects and felt the spreadsheet and map were doable. Ryan began working for UNC Charlotte in June of 2017. He came from the Siemens


Company. Born in Virginia, he was raised in West Virginia and lived in Maryland before moving to the area. He now lives in Mooresville with his wife Kendra. They have been married for 12 years and have two dogs and a cat. He also enjoys playing chess. When asked what he likes about working for the University he said that everyone seems so friendly. “People are always willing to help you out, even between departments. They are pleasant and wave to each other when passing.” He also likes that he is not driving long distances to do his job. Ryan called the Fire Systems team a good one and the “loudest section” in Facilities Operations.

Employee of the Quarter

This award is presented to an individual who goes beyond expected duties, consistently maintains a high level of work, exhibits outstanding customer service and or demonstrates creativity, safety, and noteworthy behavior over the course of the quarter.

Congratulations to Ryan Reichert for the Employee of the Quarter award. By Kathy Fisher

Facilities Focus | Issue 69



Team of the Quarter: Brian Guns, Patricia Pittman, and Jerry Womack

Photo by Vanessa Dodd

Brian Guns, Patricia Pittman, and Jerry Womack pose with the Team of the Quarter certificate plaque


he team of the quarter recognition goes to Brian Guns, Patricia Pittman, and Jerry Womack for their rapid response to an unusual work request. In the nomination write up, submitted by Sara Sibley, a former office manager for the Building Environmental Services and Recycling (BES&R) unit, the trio was being nominated “for working quickly to take care of a work request that we definitely do not see every day.” Sibley described that the work request was submitted upon discovery that an unknown person defecated in an electric vehicle belonging to an academic department. She went on to write, “BES was called to assist because we have proper kits to clean up the bodily fluids safely.” According to Guns, BES&R director, when the call was received he was able to provide assurance the matter would be properly taken care of. He immediately called Womack, the CHHS zone supervisor;


and Pittman, CHHS zone lead tech, who met him at the vehicle with a biohazard cleanup kit. “This was definitely not a normal circumstance,” he recalled. Upon the trio’s assessment it was determined the eliminated waste was in one area of the vehicle on a floor mat. “Without hesitation,” noted Guns, Womack and Pittman “removed the mat from the vehicle and properly enclosed everything in red bags for disposal in the biohazard collection area. They also thoroughly cleaned the vehicle to restore the sanitation.” In addition to their quick response, Guns lauded Womack and Pittman for their “positive attitude.” “It is a pleasure to work with people like Jerry and Patricia,” he exclaimed. When asked how training contributed to the team’s readiness for this situation, Guns responded “training to properly use use biohazard kits was definitely important “Thanks to the two of them and their training,

their display of positivity, cooperation, and customer service made a difference and was equally important,” he adamantly stated. By NiCole Lynch

Team of the Quarter

This award is presented to a team that goes beyond expected duties and or demonstrates creativity, initiative, heroic action, and or emergency responsiveness over the course of a quarter.

Issue 69 | Facilities Focus



New Staff and Promotions: January - April 2019

Applause Card Recipients: January - April 2019


Building Environmental Services (BES) and Recycling Kevin Ashiono, BES Technician, McEniry Hunter Benson, BES Technician, BES North Chris Carter, BES Supervisor, Woodward Iris Davis, BES Technician, McEniry Andrew Hill, BES Technician, Kennedy Darlene Jackson, BES Technician, Library Claudia Lino, BES Technician, BES South Caylynn Mayse, BES Technician, Grigg Misasa Ngoie, BES Technician, Woodward Patricia Pittman, BES Technician, CHHS Ricketta Savage, BES Technician, Colvard Shante Robinson, BES Technician, Woodward Scot Slaughter, BES Technican, Kennedy Meheza Zimari, BES Technician, Woodward

The applause card acknowledgement is given to individuals and teams who have been identified for extraordinary performance or service by nomination within the quarter. Individuals

Design Services Josh Linger, Architect

Facilities Management Human Resources Krista Collins, Learning and Development Specialist

Facilities Operations Dan Eakle, FM Tech Building Trades, Zone 6 Christopher Faavesi, FM Tech Mechanical Trades, Zone 8 Steven Fazio, FM Tech Mechanical Trades, Zone 6 Ken Jones, FM Tech Building Trades, Zone 1 Andrew Pemberton, FM Tech Mechanical Trades, Lock Shop Cody Starnes, FM Tech Mechnical Trades, Zone 8 Terry Wike, FM Tech Building Trades, Zone 1

Barclay Brantley, Zone 5 Brien Clapton, Zone 2 JC Gamez, BES Woodward Jim Harris, Zone 5 Ryan Reichert, Fire Systems Luli Shqevi, BES Woodward Jerry Womack, BES CHHS

Teams BES North Area Floor Crew Rob Ervin, Crystal Beam, Darell Crawford, Robert Carey, Paco Gonzalez, Tim Honeycutt, Macien Jean-Giles, Wilfridge Joline, Jorge Nuno, Kay Rankin, and Ben Taybior EPIC Welding and Repair Team Randy Huffman, Lacy Brumley, Jeff Saer, and Lee Baker Utility Cart Assembly Lance Anderson, Tony Falco, and Darin Hall Cart Clean up Brian Guns, Jerry Womack, and Patricia Pittman


Building Environmental Services (BES) and Recycling Gladys Baquero-Vasquez, BES Technician Journey, BES North Patrick Hernandez, BES Technician Contributing, McEniry Reon Jones, BES Technician Journey, BES South Bloko Nguessan, BES Technician Journey, BES North Stanley Smith, BES Technician Advanced, CHHS

Facilities Operations Will Alston, FM Tech Building Trades Advanced, Renovations Josue Guzman, FM Tech Building Trades Advanced, Renovations Wesley Kitchens, FM Tech Mechanical Trades Journey, Zone 6 Carl LaChance, FM Tech Mechanical Trades Advanced, Zone 7 Michael Rogers, Facility Maintenance Supervisor Advanced, Renovations 6

Woodward Zone Leads JC Gamez and Aretha Jeter Grounds Crew - Equipment Repair Assistance Bobby Mallory, Steve Jackson, Steve Plott, Russell Mcquilan and Chris Schultz Motor Mount Repair Neal Eudy, Terell Morris, Mike Greer, Mike Moss, Gene Sneed, and Paula Lail EPIC 3186 Project Lacy Brumley, Jeff Saer, Leon Baker, and G. David Smith Colvard Level 4000 Paint Project Brien Clapton, Daniel Sellers, Dave Maharana, and Marcus Harris

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Safety Recognition The following teams earned “Safe Team of the Quarter” having NO accidents January - March 2019 Building Environmental Services and Recycling Center City (1st, 2nd, 3rd), Colvard, EPIC, Grigg, Kennedy, Library, McEniry, North, South, and Recycling Facilities Operations Grounds-Playing Fields, Grounds-Perimeter, Renovations, Utilities, Zones 1, 2, 3, 4, 5, 7, and 8

Learning and Development “NCAPPA is the best networking, training, and peer support for all facilities across the State of North Carolina”

www.ncappa.org The annual conference of the North Carolina state chapter of APPA was held May 8-10 at East Carolina University. NCAPPA promotes professional ideals and standards to better serve the objectives of education. This year, UNC Charlottte had a strong presence at NCAPPA. Brian Guns, director of Building Environmental Services and Recycling and NCAPPA past president, gave a speech opening the conference. The sessions covered current educational facilities topics in Housekeeping, Grounds Management, Building Maintenance, Business Administration, General Topics, Sustainability, and Utilities with a focus on training for supervisors, superintendents, managers, and engineers. New this year, was a Capital Projects/Program Managers Track. Each year, NCAPPA hosts a golf tournament and offers participants a volunteer opportunity, Rise Against Hunger, which provides an interactive meal packaging experience. NCAPPA volunteers packaged more than 10,000 meals in just two hours! Solomon T. Franklin joined the NCAPPA Board of Directors as director of Small Colleges and K-12 Schools. By Solomon T. Franklin Photos by Solomon T. Franklin

BES&R Team

Facilities Operations Team

Jerry Womack networking

Rise Against Hunger

Jon Varnell and Bill Bagnell

APPA Leadership Academy Level II Recap Photo by Krista Collins

Pictured left to right: Larry Blomberg, BES North Area Manager; Charleata Neal, FM HR Manager; Darcy Everette, Recycling Project Manager; David E. Smith, Zone 5 Supervisor; Kenyel Spaulding, Center City Manager; Carolyn Lewis, Human Resources Specialist; Shawn Kelly, Design Services Landscape Planner; and Beverly Imes, Executive Assistant to the Associate Vice Chancellor. Not pictured is Brian Kugler, Capital Projects Senior Project Manager


Participants who attended the APPA Leadership Academy Level II April 16 to 18, 2019, were able to spend three full days building collegial relationships with other UNC Charlotte Facilities Management professionals but also other industry professionals from colleges and universities across the Southeast. Level II engagements included Colorcode Personality Science where participants received personalized results to boost life success, connect with others and build a better business. By establishing an understanding of their own personal Emotional Intelligence, participants segued into Leading at the Speed of Trust—a Stephen Covey leadership development workshop. In the workshop, participants delved into the art of building trust as stated by Stephen M.R. Covey as “…the one thing [that] has the potential to create unparalleled success and prosperity in every dimension of life.” Look for more information in the coming months for other APPA Leadership Academy opportunities coming to the UNC Charlotte campus. For more information, contact Krista Collins at kcolli45@uncc.edu. By Krista Collins Issue 69 | Facilities Focus



2019 UNC Charlotte Employee of the Year Nominees


t is such an honor to be nominated for the prestigious UNC Charlotte Employee of The Year. Six outstanding members from our Facilities family were nominated in 2019: Ms. Jeanine Bachtel, Mr. Bart Davis, Mr. Chris Facente, Ms. Katherine Humphries, Ms. Lisa Lanier, and Ms. Sandy Mullins. Although our nominees were not selected, they are still winners to us and we would like to share some of their contributions to our department and the University. Photo by Beverly R. Imes

Ms. Jeanine Bachtel, recently appointed Interim Director of Capital Projects, was nominated in the category of “Devotion to Duty”. Jeanine is also the Associate Director for Design in Capital Projects. She has been in this role for more than eight years managing a team of professionals who are responsible for planning and designing all capital projects at UNC Charlotte.

Jeanine Bachtel Photo courtesy of Bart Davis

During her time here, she has successfully managed over $500 million worth of projects including new residential halls, dining facilities, infrastructure improvements, and major renovations. Herrole is a critical one and she manages it seamlessly. Interacting with so many different personalities can be very challenging, but Jeanine is able to do this and foster positive relationships with clients and partners. Jeanine is recognized and respected by our architect, engineer and contractor partners as firm but fair. She works hard to obtain an equitable price for services rendered. She is also known for her flexibility and adaptability. She has served as interim director for two units back-to-back within the past two years and, as stated earlier, was appointed to serve as interim director in Capital Projects when the position vacated in April 2019. Her devotion and support do not go unnoticed or unrecognized.

Mr. Bart Davis, Grounds Horticultural Specialist, was nominated in the category of “Innovation”. Mr. Davis has been with UNC Charlotte seven years. Over the years, Bart’s talents and expertise have yielded a savings equivalent to approximately $345,000!

Bart Davis Photo courtesy of Chris Facente

Bart’s work and influence are seen throughout campus. He is one who most often works “behind the scenes”. Many of these areas have been made into “living spaces” on campus and more inviting to the whole campus community. He is critical to the success of our organization. He has also demonstrated great ways of improving installations and other work. Bart has acted on behalf of the University by inspecting and providing guidance for and in many cases performing a good deal of the work for large-scale landscape installations and construction work including the new Belk Plaza landscape. Additionally, the Library quad/College of Health and Human Services hillside waterfall project really highlighted Bart’s innovation and talents, as that project not only looks beautiful, but is functional for routing rain water and keeping that part of campus alive and healthy. His quality and quantity of work are simply outstanding.

Mr. Christopher Facente, Automotive Supervisor, was nominated in the category of “Community and Public Service”. He joined UNC Charlotte in 2014 but has 32 years of experience in the automotive field. His expertise and knowledge have been sought out to assist others throughout North Carolina in conferences locally, regionally, and on the state level. He has served both the local and regional community by leadership roles in the Centralina Clean Fuels Coalition (CCFC) including serving as vice chairman and now chairman of the Clean Fuels Coalition Stakeholder Group. He serves in the Piedmont Chapter, and the Council of Governments sponsors this organization. There are 70 municipalities that participate and many public utility companies. He was elected to serve on the Executive Committee for the National Conference of State Fleet Administrators to represent Public Universities.

Chris Facente 8

Mr. Facente and his staff handle repairs on most of the state-owned vehicles on campus, which total currently approximately 533. This number also includes 45 vehicles in motor fleet, police pursuit vehicles, and 12 vans. There are approximately 150 electric vehicles on campus. UNC Charlotte has the largest electric fleet in the UNC System. Chris has made substantial efforts and contributions toward the electric vehicle program. His efforts to assist the community on and off the campus have been invaluable.

Facilities Focus | Issue 69


Photo courtesy of Katherine Humphries


Ms. Katherine Humphries, Building Environmental Services Supervisor McEniry Zone, was also nominated in the category of “Devotion to Duty”. Ms. Humphries has been with UNC Charlotte for 12 years. She has proven to be dedicated, credible, trustworthy, thoughtful, innovative, and serious in her leadership roles. Katherine led a pilot project for BES&R for high performance team cleaning for best practices for cleaning on campus. As if the pilot project wasn’t amazing enough on its own, the project yielded University recognition by winning the National Award (OS1) Rookie of The Year at the Simon Institute Symposium! (OS1) is a comprehensive, high performance management system for cleaning organizations.

Katherine Humphries Photo by Laurel Belle Photography

Katherine is willing to help all employees to better the University. She does all of this while maintaining her assigned zone at a high level of cleaning. Her team is responsible for Auxiliary Services, Fretwell, Friday, McEniry, and McMillan Greenhouse. Her relentless efforts in assisting Facilities Management in the cleaning of McEniry and Fretwell building during this past year in times of heavy flooding saved the University both time and money. In addition to her supervisory role, Katherine has served with the University staff council for 10 years and volunteered for the Employee Staff Grievance Committee this past year. She is a true role model and example of devotion to duty at its highest level.

Ms. Lisa Lanier, a project manager in Capital Projects, was also nominated in the category of “Innovation.” Ms. Lanier has worked at UNC Charlotte since 2014 and has been in this role as project manager for more than two years.

Lisa Lanier Photo by Laurel Belle Photography

Lisa inherited the Science Building project, which is currently quoted as the “most expensive and complex project in design”. While design of this project was nearing completion, Lisa assessed the quality and completeness of design and quickly realized there were still significant issues needing resolution. Not content to follow the current process in place, she established a communications methodology that ensured key stakeholders had additional opportunities for input and required that those interactions be far more interactive than those in the past. She engaged in an outreach campaign that guaranteed anyone with a stake in the project truly felt their input was essential to optimizing the final product. The campaign has provided assistance and opportunities for input. Although the Science Building project occupied most of her time and effort, Lisa still managed to serve in a similar capacity on several other projects including the Men’s Baseball and Women’s Softball Training Facilities, the Career Center Renovation, Student Government Office Renovation, and various IT upgrade projects across campus. Lisa has a positive impact with her upbeat attitude and diligent work. Her innovative ideas and process improvements have saved our department and campus customers time and resources making the organization more efficient.

Ms. Sandy Mullins was nominated in the category of “Devotion to Duty” as well. Ms. Mullins is the Program Development and Education Coordinator in Facilities Operations and has been with UNC Charlotte nearly seven years. She began as a processing assistant in Zone 6. Since then, Sandy has aided graciously in supporting and performing tasks for several different jobs all while managing her own duties and performing at an exceptionally high level. Over the past 18 months, Sandy has taken on duties and responsibilities for three separate jobs in Facilities Operations. Her knowledge of our operation, positive go-getting attitude, commitment, and dedication to the success of our organization are nothing short of amazing. Sandy has been a key participant on several FM committees: Safety Training Task Force, the Apprenticeship Program, work order reinvention, coordination for the SRAPPA Conference, just to name a few. Sandy also served as the co-treasurer for NCAPPA, a professional Facilities Management organization that serves all state universities. Sandy is the perfect example of a dedicated and committed employee who always strives for selfimprovement and team building.

Sandy Mullins


Congratulations to all of the nominees! Your contributions and your hard work every day wins our respect, admiration, and hearts. We thank you all! By Becky Boucher Issue 69 | Facilities Focus



Where were YOU when the lights went out? Photo by Beverly R. Imes

The week of May 13-19 was an exciting one for both Facilities Management and the campus


ging electrical medium voltage infrastructuredemanded we replace some switches and test some cables. Both of these activities required the power to be off. Electrical power was taken down to approximately seventy- five percent of campus for a planned power outage. In an effort to execute a plan that would reduce campus disruptions, Facilities Management units collaborated amongst themselves and with campus partners to devise a phased approach. A collective meeting was held with the campus partners on April 19 followed by five one-hour break-out sessions over two days, which allowed for in-depth conversations about the work being performed and needed accommodations. The switch replacement piece was a team effort. Tom MacNab, high voltage supervisor in Facilities Operations, requested a project through Design Services. Mac Fake, director of Design Services, coordinated the project with in-house design performed by David Daignault, an electrical engineer in Capital Projects. Tom and the power distribuition team performed and coordinated the

construction phase of the project. The switches that were replaced went smoothly, however not all planned switch replacements occurred due to the findings of the cable testing.The cable testing piece was also a team effort. Periodic testing of medium voltage cables is a good indication of its “health”; i.e., to see if the cable is still young, in middle age, or near the end of its life. The West Substation Capital Project, managed by Lisa Lanier, provided the funding and program structure for the cable testing. The testing was overseen by David, coordinated with Tom, and performed by an outside contractor. Much of the cable tested “healthy”; however, we did find some deficiencies and corrections will require future outages. The work affected approximately 50 of the buildings on campus during six scheduled outages over seven days. Lee Snodgrass, director of Facilities Operations, with help from others, coordinated this effort. There were also a couple of unplanned outages requiring additional communication and coordination from Lee and his team.

Pictured left to right are Tom MacNab, Lisa Lanier, and David Daignault Facilities Management thanks our campus partners for their support and sacrifice during the outages. This work, and all its inconveniences, will help build a more robust and resilient campus electrical power distribution system and reduce future unplanned power outages. One more example what we can accomplish through true team participation. Go Niners! By NiCole Lynch and David Daignault

Photos by David Daignault

Old switch gear being craned away 10

New switch gear being crained in

Facilities Focus | Issue 69

Removing a manhole cover facilities.uncc.edu

Facilities Farewells | FACILITIES MANAGEMENT

Retirements - January - June 2019 Rocco Germani Central Operations 01/31/2019 David (Tony) Williams Zone 6 01/31/2019 Joseph Clay Zone 1 02/28/2019 Clyde Derberry FM Human Resources 02/28/2019 Kirk Kirkstein Zone 5 03/31/2019 Gladys Baquero-Vasquez BES North 03/31/2019 Edison Cobos BES Woodward 03/31/2019 Maria Lopez BES Colvard 04/30/2019 Lee Arnold Recycling 05/31/2019 Randy Baucom Zone 7 05/31/2019 Steve Burt Design Services 05/31/2019 Bob Fitzgerald Zone 6 06/30/2019

Photo courtesy of Design Services

After 18.5 years of service in the Design Services unit, Steve Burt retired on June 1, 2019 with 55 years of experience in the civil/structural architectural field. He worked at many firms over the years from designing homes to nuclear plants at Duke Power and everything in between. Steve is a native Charlottean and was among the first graduating class at Garinger High School in 1965. He served in Air Force Special Operations during the early Vietnam War. He was the youngest Eagle Scout in Charlotte History in 1961 when he had just turned 13. During Steve’s time at UNC Charlotte, he has completed extensive renovation projects in McEniry, Kennedy, Memorial Hall, as well as most of the other buildings on campus.

Steve Burt

Steve was awarded Employee of The Quarter in 2009 for the extensive amount of work he put in on Memorial Hall. Steve has also kept a record of never taking a sick day in his entire 18.5 years of service at UNC Charlotte.

Steve says he has most enjoyed taking projects from start to finish, which you don’t always get to do at other architectural and engineering firms. The Design Services team would like to wish Steve the best of luck with his retirement and the adventures of this next chapter of life. We have enjoyed his companionship as a fellow colleague and will miss seeing him around the office. By Caroline Hill Photo courtesy of Recycling

Lee Arnold

Lee Arnold is retired from the Recycling Office after admirably serving as our supervisor for the last 19 years. Lee will be moving full-time to South Carolina, where he will be spending his time playing his wide assortment of string instruments and spending quality time with his wife, Marie. Lee has had a lasting impact on campus, spending nearly two decades helping to build the Recycling Program, increase recycling participation rates, and developing an atmosphere of eco-consciousness on this campus. He has written folk songs about recycling, inspired those around him, and possibly most infamously, been an avid Renaissance Fair reenactor. Though Photo by Laurel Belle Photography he will be dearly missed, we all look forward to seeing him enjoy life to the fullest in his many retirement days to come. By Steve Olson

It is with mixed emotions that we announce the resignation of our director, Bart Bruchok, which was effective April 26, 2019. We are happy for Bart but will miss his leadership, commitment, and dedication to our mission of creating a campus of distinction. He has accepted a great opportunity with the Federal Government. We are extremely pleased to announce that Jeanine Bachtel was appointed the interim director of Capital Projects. By Dorothy Vick facilities.uncc.edu

Bart Bruchok Issue 69 | Facilities Focus


FACILITIES MANAGEMENT | Building Environmental Services and Recycling

Team of Teams: Renovations and BES&R Fully functioning laundry areas are essential to the operational success of maintaining a safe and healthy campus and a proficient high performance team cleaning program. Renovations recently worked on a project that permenantly solidified the base of the washing machine in the Rowe Arts building. They installed a new concrete base (solid 3000 PSI concrete) with 5/8” J bolts 14” long to anchor the washer to the new base. They also installed 5/8” rebar in the existing slab before the base was poured solid and installed large washers for the side panels where they had broken out previously. In addition, they painted the new concrete base to match the walls for a clean and professional look. We truly thank Michael Rogers, Mike Watt, Robert Braun, Josh Guzman, Will Alston, James Gentle, Mike Camp, Cowboy Carmin, John McKinney, and James Krupa for their profound knowledge and professionalism in successfully completing this project. This is another example of how we are ONE FM where units support each other to fulfill the mission of the University.

Brian Guns and Michael Rogers

Expect What You Inspect

The Expect What You Inspect Program was developed as a friendly competitive way to measure and reward building cleanliness within Building Environmental Services (BES). BES supervisors conduct monthly inspections in designated areas and upon completion of all inspections, the employees with the highest percentage of cleaned touch points are entered into a drawing. Two employees (one from each area) will receive an award for their hard work and professionalism. This opportunity is funded through the NCAPPA Microgrant. The Expect What You Inspect winners (scoring 100%) for this quarter scored are Tonya White in the McEniry Zone (left photo) with her supervisor Katherine Humphries and Rochelle Marrow in the Grigg Zone (right photo) with north area manager, Vanessa Dodd. By Solomon T. Franklin The following BES employees also scored 100% on their inspection:

Tonya Wright (left)

Anferenee Warford Harvey Ballard Susan Clapton Patricia White Angela Mullins Renee Drewery Catherine Harris

Rochelle Marrow (right)

Spring Move-Out


he days are getting longer, hotter, and you can finally buy fresh watermelon at the supermarket again. With spring in full swing, and summer just around the corner, we just experienced another exciting move-out season at UNC Charlotte. Recycling technicians, alongside our partners in Residence Life, worked to assist students in recycling as much as possible out of the residence halls. This year, we were able to divert 10,000 pounds of donated clothes and books, and 2,200 pounds of food during move-out. We’ve partnered up, again, with the Salvation Army and the Jamil Niner Student Pantry to donate clothes, books, linens, and nonperishable food. Also, a team of Levine Scholars with ReFurnish 49ers helped students donate large items and furniture to be given to Habitat for Humanity ReStore. Often times, trash dumpsters quickly fill up with an assortment of unwanted items from residence halls, so these partnerships help to divert as much waste from ending up in the landfills as possible, whilst paying it forward and donating goods to those who are in need. Together, we are able to turn “Garbage into 49er GOLD!” By Steve Olson


Visit and follow Recycling on social media

Facilities Focus | Issue 69


@unccrecycling facilities.uncc.edu

Capital Projects and Facilities Planning | FACILITIES MANAGEMENT

Play ball!!

The Lewis Family Softball Training Facility, which opened early April, will improve and extend practice schedules so our women’s softball team can remain competitive with other collegiate softball programs. The 5400 square foot facility located adjacent to the softball field includes four batting lanes, and a warm-up area. By Dorothy Vick

Photo courtesy of Recycling

2019 Earth Day Festival in Belk Plaza

This past April, the campus was fortunate to be able to celebrate Earth Month once again. Between multiple tree plantings, Earth Day Festival, campus cleanup, an inaugural “Get Outdoors, It’s Movie Night!” film screening, electronic waste and professional attire collection drives, and the third annual Party for the Planet, there were plenty of opportunities for students and staff to get involved and make our community a better place. And while the sustainability office spearheads several of these events, none of them would be possible without the support of the staff across FM, which facilities.uncc.edu

includes the communications specialists and interns within our department. Grounds was essential in conducting the two separate tree plantings and getting setup/breakdown of Earth Day Festival accomplished. The Office of Waste Reduction and Recycling held a highly successful campus cleanup where volunteers collected more trash and recycling than the event is accustomed to seeing. Even seemingly small things like location and gaining access to electricity in Belk Plaza for the multiple events held there was a huge help logistically that otherwise would have held up planning and hosting the events.

It was truly a team effort across multiple units that allowed for a successful Earth Month to take place, so thank you to everyone who helped out and joined the events throughout the month. You won’t have to wait a full year to take part in events like this either, Sustainability Week is taking place once again in October. If you have an activity that you’d like to host or suggest that fits in with the sustainability theme, please don’t hesitate to let us know. You can contact our office at sustainability@uncc.edu. By Tyler Sytsma Issue 69 | Facilities Focus


FACILITIES MANAGEMENT | Facilities Information Systems

Facilities expands use of mobile technology


acilities Management has moved forward in its use of mobile technology within the Facilities Operations zone and central operations units. Over the last few months, Facilities Information Systems (FIS) deployed an additional 55 Samsung tablets to technicians in its goal to engage the facilities operational units with the use of mobile technology. To date, 142 android mobile devices are being used across Facilities Operations, BES, and Recycling units. Business Affairs and Technical Operations and Planning (TOP) provided the remainder of the funding to complete the deployment of tablets to the remaining zones and central operations personnel. Zone and shop technicians are using mobile devices to access their assigned work orders within a WR/PM mobile app while they are working across the campus. Other units are using various mobile apps developed in-house by FIS for equipment surveys, floor plan viewing, asset inventory Photos by Pamela Duff

Photo courtesy of Recycling

verification, information tracking, recycling collections, and building equipment updates. FIS has worked with the various areas to expand the various apps and the functionality of the views and to improve the mobile device app experience for all units. The use of mobile technology is a collaborative effort to improve day-to-day operations within Facilities Management and it emphasizes the commitment to a more efficient, customer-focused process.

Photos courtesy of Facilities Operations

Welcome new FIS team members Two new team members, Timothy “Tim” Besner and William “Will” Tate, recently joined the Facilities Information Systems (FIS) group. Tim and Will came onboard to become part of the team on Monday, April 1, 2019, as systems analysts. Their duties include assisting with ARCHIBUS Web Central Systems project developments and user requests, creating database applications utilizing JAVA and Oracle, and supporting current ARCHIBUS functionality.

Tim Besner

Tim Besmer received his B.S. in Computer Science with a minor in Mathematics from UNC Charlotte.

Tim has lived in the Charlotte area for the last four years; however, he has lived in this region of North Carolina for the last 15 years. His hobbies include watching old shows on Netflix, playing video games, and reading badly written web novels. Will Tate brings seven years of software development experience. He previously worked at Sabre’s Edge Media as a Full Stack Web Developer. Will received his B.S. in Computer Science from UNC Charlotte in 2009, and he has lived in the Charlotte area for 23 years. Will’s interests include history, music, and motorsports. We are excited to have Tim and Will on our team. They are already working hard to catch us up on backlogged JIRA project tasks and ARCHIBUS requests. If the opportunity arises and you happen to see them around campus, please take the time to welcome them. By Pamela Duff 14

Facilities Focus | Issue 69

Will Tate facilities.uncc.edu

Facilities Operations | FACILITIES MANAGEMENT

$aving the Day

Photo by Beverly R. Imes

Photo courtesy of Zone 2

George David Smith

Facilities Management Zone 2

“Saving” comes in many forms - a discount, a coupon, a sale, specials, and sometimes the biggest savings can come from going back through your current process and going through each step with a fine-toothed comb. Often times, there are hidden ways to save. Sometimes, it takes someone else to point those ways out. Our Retro Commissioning team is our “fine-toothed comb”. The Retro Commissioning team goes into the spaces we have, they take a look at how the processes and practices go in that space (how things work together, electrically, etc), and they see if and how they can make it better or if there are updates that can be implemented. Contrary to their name, Retro keeps the campus “hip”.

utility costs, operational issues, and lab exhaust issues. George David Smith, Zone 2 Supervisor, as his team were actively involved throughout this process. In a collaborative effort, some of the corrections made during commissioning were reducing unnecessary chilled water pumping, properly setting up hydronic BTU meters/ flow meters, correcting the issue with extra lab exhaust fan running, calibrating airflow monitoring stations and correcting VAV airflow setpoints building-wide. Immediately following this effort yields a savings of 139,000 kWh per year!

Tim Smith, Retro Commissioning Manager, and Don Bailey, Energy Manager

There are additional issues to address in the Bioinformatics building, and with those corrections, there could be further energy conservation, such as 30,000 kWh, 800 MMBtu heating hot water, and 1,000 MMBtu of chilled water. Retro Commissioning, the AEI team, and Zone 2 came together to really $ave the day! Special thanks to Tim Smith for the information reported to make this article possible! By Becky Boucher

Recently, Retro-Commissioning had a project in the Bioinformatics Building. AEI, Affiliated Engineers, Inc. was called in for a brainstorming session with our Retro team. AEI’s Michael Dieck, P.E. Project Manager, Mark Dickerson, P.E. Commissioning Controls Engineer, and Johnson Bannerman, Commissioning Agent, met with UNC Charlotte’s Tim Smith, Retro Commissioning Manager and Don Bailey, Energy Manager to discuss a few of the main concerns in the project such as high facilities.uncc.edu

Issue 69 | Facilities Focus



Photos by Walter Alexander and Kelly Freshcorn

Perfect weather, upbeat music, delicious food, games, and laughter throughout. Yes, another successful fun day is in the books! The highlight this year was Tug of War with Jeriah Bowers and his friends taking home the prize. It comes to no surprise that Dean Burris and Mike Watt won the horseshoe tournament....again. The event could not have been such a success without the support of Jon Varnell, our associate vice chancellor, and the assistance of the many employees who volunteered for the committee. Thanks to all who came out and also those who provided feedback to help make next year’s event even better. By Beverly R. Imes

Are You a Member of WeSave?

Visit http://www.wesave.com/ to sign up or login for all types of discounts for State employees. WeSave is the Nation’s first no-cost discount network and loyalty program exclusively for active and retired public employees at the state and local government level.


Facilities Focus | Issue 69



Issue 69 | Facilities Focus


The University of North Carolina at Charlotte Facilities Management 9201 University City Blvd. Charlotte, NC 28223-0001

There is strength in unity.

300 copies of this publication were printed at a cost of $2.73 per piece, for a 18 total costFacilities of $819. Focus

We are united as ONE FM.

The University of North Carolina at Charlotte is open to people of all races and is committed to

equality of educational opportunity and does not discriminate against applicants, students or Printed on employees based on race, color, national orgin, religion, sex, sexual orientation, age or disability. | Issue 69 facilities.uncc.edu recycled paper