planning portfolio bY BRIGETTE FOOT january sem 141
media consumption and planning advertising communications and channel planning
my media diary The below table represents my media consumption and exposure over a five day period from the 9th February 2014 to the 13th February 2014. I also checked social media websites very briefly a number of times throughout the day, but this was difficult to record as it could span from a few seconds to a few minutes. However, to take this into consideration, during the times I used these platforms for a substantial period of time, I added on a little extra time to account for this.
SUNDAY 9TH FEB Time
total time spent consuming media
4 hours and 55 minutes.
What I was doing at the time of use
Mobile: Instagram & Facebook
Woke up and checked these platforms to update me of any world news/events and what my friends had been up to. Also used it as a way to remind me or notify me of any important daily events or things needed to be done for my extra-curricular university committees. I particularly enjoy looking at Instagram in the morning as it quite often provides me with inspiring quotes and outlooks on life to get my day started in a positive way.
Happy after my sleep in and excited to get the day started (but annoyed at the same time that it is the last day of the weekend).
Reading the Sunday Mail and Courier Mail to be updated on local and national news and to also flip through their weekly lifestyle and health section lift outs.
Browsed the internet for a number of random things and used Google as my primary search engine. Within this search I did click on some Google ads and also used banner advertising to direct me to various websites.
Television, Facebook/I nstagram
Watching So You Think You Can Dance, and then on the commercial breaks using Facebook and Instagram to entertain me and communicate with my friends. However, I was also aware of the television commercials airing in the background and would always direct my attention to the tv when I found an ad interesting and captivating.
Extremely excited for the showâ€™s return and so inspired by all the dancing.
Mobile: Facebook, Instagram & Youtube
Check for updates and any new events/news before I fall asleep. Watched a few Youtube clips and interviews as well.
monday 10th feb
total time spent consuming media
3 hours and 10 mins
Mobile: Instagram, Facebook & Youtube
As I woke up and was getting ready in the morning and eating breakfast. I watched the Morning Show to be updated on the latest news events and other interesting happenings in the world. Was also exposed to a number of info-commercials.
9pm (20 mins ads)
Before attending used the Event Cinemas App to plan my viewing time. Was surrounded by various ads within the cinema and also pre-film advertising as well.
Excited to see Zac Efronâ€™s new movie.
Mobile Facebook and Instagram.
Check for any updates before falling asleep.
tuesday 11th feb 8-8:15am
Mobile: Instagram, Facebook & Youtube
total time spent consuming media
3 hours and 6 mins
Not looking forward to a day of law tutorials.
As walking to Uni saw a bus driving past with a local law firm ad printed on the side.
Peaceful and relaxed.
8:45am (1 min)
3pm (5 mins)
Read and flicked through the magazines I purchased and used a few QR codes to direct me to brand websites, magazine special features and competitions.
Magazines, TV & Internet
Viewed a lot of old dated magazines for inspiration for my university publications. Whilst doing this I also browsed the internet for inspiration as well as checked Facebook and Pinterest and watched TV at the same time as well.
TV & Facebook & Instagram
Fell asleep to the TV after doing my routine Facebook Tired and Instagram check before bed.
Browsed through a variety of magazines before making a choice which ones to purchase. Eventually Indecisive. chose Vogue and Shop til you Drop based on content and covers.
WEDNESDAY 12Th feb 8-8:15am
Mobile: Instagram, Facebook & Youtube
Creative and Inspired.
total time spent consuming media
Radio, Brand Summary of Dayapplications, 11am-1pm shopping centre brochures and signs.
Listened to the radio to and from the shopping centre. Was exposed to a variety of media including store pamphlet and salesman in the middle of the isles. I also used my Bank application to make some money transfers throughout this couple of hours.
Excited to purchase new things, but was annoyed at the constant ads on the radio whilst driving.
Viewed a variety of Youtube clips including the ads (before skipping as soon as I could) as well as visiting Pinterest and Facebook.
Internet â€“ TV catch up online
Streamed TV online via internet.
Excited to catch up on missed episodes.
thursday 13th feb 9-9:215am
Mobile: Instagram, Facebook & Youtube Internet Internet – TV catch up online whilst also using Facebook and Instagram on my phone. Magazines, TV, Internet and Mobile Phone use of Facebook and Instagram.
total time spent consuming media
3 hours and 25 mins
Routine. Also checked it a few times in class between the hours of 9am -1pm.
Whilst doing some assignment research, I also viewed Pinterest and Facebook.
Catching up with TV episodes I missed and chatting with friends and family on social media.
Whilst researching magazines for inspiration for my publications, I was searching things online in order to make my ideas come alive. Then at the same time I had the TV on in the background, whilst using Facebook and Instagram to browse and keep updated on the ‘world’.
Excited and anxious to catch up on episodes I had missed.
Motivated and inspired.
Summary of Day
The above pie graph represents the proportion of my time I spent consuming the particular media type during the week.
media CONSUMPTION Through evaluation of my Media Diary and comparison to
As can be seen in the graph below my primary uses of media
industry statistics, it is evident my media consumption is very
are through the internet, social media platforms and through
typical for a 21 year old female who uses a smartphone and
watching televison via online streaming. These media
has internet access. When comparing my consumption to the
channels are therefore the most effective ways for companies
industry findings on the opposite page, it is apparent my time
to connect me with their brands and their products. However,
spent using media, my ways of using media, and the reasons
in saying this, there is only a very short period of time in which
why I use media, are analogous to those sharing similar
the brand has to capture my attention. For example, whilst
demographics to me. I am a female who uses Facebook, I
the average time spent on Facebook is 18 mins, I am usually
access Facebook on my smartphone through an application,
only using Facebook for a shorter period of time (between
I check Facebook first thing in the morning and before bed,
3-5 mins) which I do quite a few times throughout the day
I use social media whilst in my bedroom and whilst watching
(Yellow Pages, 2013). Additionally, when using hybrid and
online television streaming, there is only the short period of compulsory advertisment viewing which I pay attention to
The only key differences are in television viewing and hybrid
before â€˜skippingâ€™ the advertisement to get to what I want to
streaming. Whilst the average Australian watches television
for an average of 44 hours per month, it is likely that I would only watch a maximum of 24 hours per month (Neilsen, 2013).
An interesting finding was that I am amongst only 7% of
Consequently, unless this media channel is used early in the
females who use Pinterest. Whilst I use this platform quite
mornings then it is unlikely to be an effective tool to utilise to
regularly on my phone and laptop, I only use it for inspirational
capture my attention and engage my interest. However, my
purposes including photography and creative design ideas
findings revealed that my hybrid streaming is above average
and therefore it is not a suitable channel to target me for
and could alternatively act as an invaluable advertising tool.
branding or advertising purposes.
Whilst the average viewing rate is five hours per month for a female of my age, based on my survey my hybrid streaming is anticipated to be of 8 hours per month (Neilsen, 2013).
Media usage results obtained via (AIMIA, 2012) (Neilsen, 2013) (ACMA, 2011) and (Yellow Pages, 2013) based on the â€˜normsâ€™ of those aged between 20-29 years old.
98% females use Facebook as a social media platform
Facebook is used at least
Hours spent on Facebook per week:
86% check Facebook via their
use Social Media
in the Bedroom
47% females 53%
check Facebook first thing in the
use Social Media whilst watching TV
Hours spent on Internet per week:
17% females 7% females
Hours of TV viewing each week per month:
check Facebook just before
use Instagram as a social media platform
13 hours Online TV streaming per month
use Pinterest as a social media platform
Hybrid streaming per month
63% multi-task on simultaneous screens whilst watching TV
“ Imagine that two brands would like to target
you with their advertising. One brand is an Insurance company trying to interest you in life insurance, the other brand/roduct is a
new energy drink. According to your media
As a young university student this is a service
consumption: How would they best target
that is not at all at the forefront of my purchasing
you/ Would they need different strategies?
considerations. However, with the right high
Why or Why not?”
impact, possibly highly emotional campaign, again, the use of YouTube advertisements,
Based on these key findings above, below I
television and social media would likely be
have outlined the most effective and efficient
the most effective methods of communicating
media channels for the ‘clients’ outlined in
with me. The best time to first target me
the brief to use when targeting me with their
would be in the morning when I am most
open to new things and listening to the news and info-commercials on television morning shows. As I am usually not multi-tasking with
simultaneous screens during this time, it
The most effective ways to target me with this
attention without any distractions. Whilst my
product would be through social media during
receptivity would be high in the mornings, the
the afternoon or evening. This is because this
campaign would still need to be interesting to
is usually the time I am struggling through my
capture my attention. An awareness pattern
studies, trying to stay awake and concentrate,
media schedule would be the most effective
and am most in need of a ‘pick-me-up’ to push
to implement as this service is a long term
me through. Therefore, my receptivity to this
commitment which would take a considerable
product will be very high during these times
amount of time to think about before making
as I am more susceptible to processing and
the purchasing decision. Therefore, as the
acting on their delivered message. Additionally,
campaign progresses on I would need to be
an advertisement via YouTube could also be
exposed to these advertisements a couple of
effective, especially if I am procrastinating and
times a day (in the morning and night) and
avoiding my studies. A brief advertisement
through a variety of channels in order to remind
telling me to ‘go back to studying’ and then
me to keep considering the importance of
introducing their energy drink as ‘friend’ to
investing in life insurance. The most effective
help me through the tough times, would attract
ways of connecting with me and influencing
my attention to the brand and their products.
me to purchase life insurance would be to
During these times of high receptivity, such
expose me to a television or info-commercial
an advertisement could then be filtered back
advertisement in the morning, social media
through social media and television to foster
throughout the day and a short Youtube
the successful execution of Herbet Krugman’s
advertisement in the evening to ensure I am
‘Three Hit Theory’ as I would be more likely
consistently reminded of why this service is
to respond to an advertisement after being
important to me.
exposed to it three times. As a person very interested in magazines and publications another alternative is to target me is through an A4 print advertisement in a University publication. Again, I usually read these whilst in the university environment, and this media channel could take advantage of the high
would be the most suitable time to seize my
Media is “everything
eXERCISE TWO: online ethnography
KORA ORGANICS product use Research has revealed that Kora Organics is not just a skincare line, or another way for a supermodel to enhance her already large pay cheque. Kora Organics is a lifestyle and a culture. With the endorsement from Miranda, Kora has created a culture around their brand and products. A culture of living a holistic, well-balanced, healthy lifestyle; encompassing caring for your mind, body and spirit. It’s about ‘nurturing your inner core, your inner and outer self and taking the time out to rejuvenate and reflect on life’ (Kora Organics , 2013). Through encouraging this lifestyle, Kora has aimed at turning the special female ritual ‘ facial and pamper session’, into a daily routine so women can feel relaxed, rejuvenated and beautiful every day. This feeling of empowerment for women to look after themselves every day is highlighted through the abundance of motivating quotes which appear throughout their social media platforms. Kora has focused their brand on education through consistently reminding their customers that their skin is their largest bodily organ and how it is important to care for it in the best possible way. Throughout many interviews Miranda always explains her skincare routine for various seasons and how her healthy lifestyle is also a huge contributor to her glowing skin. All Kora’s controlled online touch points explain the use of the products and emphasise that it may take a few months for your skin to settle into a routine and show results. Additionally, they also explain which products suit which skin types, how to use them and how often they should be used. These touch points are also very effective at conveying their key unique selling points including offering the highest quality certified organic ingredients.
Source: Quote posted on Kora Organics Instagram
There are hundreds of YouTube and blog testimonies describing how the customer’s use their Kora products to transform their skin (see opposite page for examples). Whilst many use these products in a skin care routine, some have found additional beneficial uses for the products, including: • Face refresher and makeup setter (mists) • Grow eyelashes (eye cream) • Eliminate stretch marks, dermatitis and eczema (luxurious rosehip body oil) • Grow eyelashes (eye cream) • Rashes on mouth from babies teething (lip balm) • Treatment of severe back acne
Source:16 second educational video about the lip balm’s features and ingredients posted on Kora Organics Instagram account
Source: Educational quote posted on Kora Organics Instagram account
Source: http://www.koraorganics.com/testimonials Shows before and after back acne Source: http://www.youtube.com/watch?v=V8t7IeLl5gM
Source: http://www.koraorganics.com/testimonials-2/ Describing her routine with the products in different seasons. Source: http://www.youtube.com/watch?v=w-q8XWt078w
customer comments and feelings The overall blogosphere depiction of Kora is very positive with hundreds
Whilst these opinions may be very true, it is important to understand
of customers praising the product’s results, it’s environmental and social
that these reviews can be submitted by anyone and are not scruntinised
benefits, and the company’s customer service and delivery (Appendix
or tested against any standards. Consequently, these opinions could
I). Kora has used this social praise to their benefit through reposting
be influenced by a disliking to Miranda Kerr or simply submitted by a
feedback and testimonies via all their social media channels. This has
competitor to drive customers away. For example, comments such as
enhanced the credibility of the brand through revealing honest and
‘Miranda Kerr should burn in hell’ (Appendix II) are evidently influenced
genuine first-hand evidence of the product’s benefits and results.
by an undesirable attitude towards Miranda Kerr as a person, rather than an honest and genuine review of her products.
Whilst feedback is overwhelmingly positive, there is still an array of negative feedback which must be taken on board in order for the
There are also a myriad of other contributing factors which can impact
company to grow and learn from any issues. Feedback from customers
an individual’s experience of any skincare range. These can include
include (see Appendix II for more)
one’s skin type, age, dispensable income, lifestyle, eating habits and
• ‘Worst products I have used in a while”
length and regularity of product use. So whilst taking this negativity and
• “My face literally looked like a disaster”
constructive feedback is imperative, it must be done so with caution
• “This product is so expensive and achieves no results”
and awareness of the potential inaccuracies.
insights and trends Youtube Subcribers
Kora Organics: 106k Miranda Kerr: 3.4Mill
Kora Organics: 88k Miranda Kerr: 3.8Mill Kora Organics: 8k
Twitter Followers Kora Organics: 14.6k Miranda Kerr: 2.6Mill
Ethnographic research is an invaluable research tool which can assist
purchasing expensive skincare. Those not aware of Miranda’s lifestyle
in alleviating customers negative experiences with the brand and
and education automatically assume the products give unrealistic
its products. It aids this process by helping the business determine
results as they are promoted by a celebrity supermodel.
how it’s brand and products fit into the daily lives of people and their consumption patterns (Richard Elliot, 2003).Through understanding how
Therefore, to eliminate any negative stigma associated with Miranda,
the brand and its products are perceived and utilised by its customers
and to branch out and reach a larger proportion of her target market,
and target audience, new marketing objectives can be set and/or
it may be necessary for her to reveal certain aspects of her lifestyle
new communication strategies can be unearthed and implemented to
beyond her social media pages. This means extending beyond her
improve the brand’s overall strategies and goals (Baskin, 2001).
loyal fans and capturing the hearts of others. In is inevitable that people are fascinated with the life of celebrities, and as a supermodel, there
Ethnographic research conducted via blogs and social media platforms
is no hesitation that every woman would be intrigued as to how she
has revealed a myriad of insights into the Kora Organics brand and its
maintains her beauty and impeccable figure. She needs to capture this
products. Firstly, it was unanimous amongst customers who consumed
untapped audience by revealing her nutritional education, explaining
the product with an open mind, and over the recommended period
the high quality ingredients and its benefits, her tips for healthy living
of time, that they fell in love with Kora’s products. Falling in love was
and her hands-on and dominant role in Kora. This will enhance the
instigated by a number of emotional factors including feelings of
credibility of the brand and help women to realise that she is just like any
rejuvenation and regaining confidence. However, more importantly, the
other person and they too can live a healthy life just like her. The most
customers did not just fall in love with their products; they fell in love
effective way to enhance brand awareness and credibility is through
with an organic lifestyle. After being exposed to Miranda’s ‘secrets’ to
traditional channels including television appearances, interviews and
a healthy lifestyle and the brand’s continuous education about taking
care of the body’s mind, physique and spirit, customers become aware of the incredible benefits that organic living generates, and they never
These key communication messages can then be re-filtered throughout
want to live any other way again (Appendix I).
social media through daily health tips, short videos and testimonies of skin transformations, and key ingredient benefits. Whilst Kora already
Secondly, the Kora Organics brand is heavily reliant upon Miranda’s
does this to some degree, it could be greatly improved with more
celebrity status and their social media platforms. However, when
detail and a more defined media schedule. As products which are Fast
comparing social media followers and subscribers between Miranda’s
Moving Consumer Goods, Kora’s media schedule will have to follow an
personal accounts and Kora Organic’s accounts, there is a significant
Impact Pattern following a typical purchase cycle of skincare to ensure
difference in numbers. Therefore, a key opportunity to enhance the
their consumers are constantly reminded of why their brand is the best
brand’s connection with their target audience is for Miranda to share
choice for them to purchase.
Kora’s social media updates through her own personal accounts. This will instantly increase brand exposure and awareness.
In summary, Kora Organics needs more people to fall in love with its brand and products, and the key method of achieving this is through
However, in order for customers to fall in love with the products, they
taking advantage of Miranda’s status and revealing her lifestyle as one
must first be exposed to Miranda. Without this interest in Miranda, it is
which is achievable for all. The quickest way to achieve this and attain
unlikely for potential customers to be exposed to her brand or take any
the most reach is through television and magazine interviews and then
interest, and consequently, losing one customer is losing one customer
facilitating the same messages throughout both Miranda and Kora’s
too many. A key insight is that customers need to properly understand
social media platforms.
the key unique differences of Kora products before they can justify
References ACMA. (2011). Generational Differences . Retrieved from ACMA: http://www.acma.gov.au/webwr/_assets/main/ lib410130/Digital_Australians-Generational_differences.pdf AIMIA. (2012, May 21). AIMIA Yellow Social Media Report 2013. Retrieved from http://www.aimia.com.au/home/business-resources/research---surveys/aimia-yellow-social-media-report-2013 Baskin, M. (2001). What is Account Planning . Retrieved from APG: http://www.apg.org.uk/wp-content/uploads/2011/01/WhatIsAccPlan2001.pdf Neilsen. (2013). Australian Multi Screen Report. Retrieved from Neilsen: http://www.shopnielsen.com/downloads/ 157239?EID=33625955&CID=5686867 Neilsen. (2013, October). State of the Online Landscape. Retrieved from Nielsen: http://www.shopnielsen.com/downloads/australian-online-landscape-review-october-2013-xhsd46692?EID=33625955&CID=5686846 Richard Elliot, N. J.-E. (2003). Using Ethnography in strategic consumer research. Qualilative Market Research, Vol 4, No 4. Yellow Pages. (2013, May). Yellow Social Media Report. Retrieved from Sensis: http://about.sensis.com.au/IgnitionSuite/uploads/docs/Yellow%20Pages%20Social%20Media%20Report_F.PDF
Appendix APPENDIX I : Positive Comments About Kora
Source: http://www.koraorganics.com/testimonials Retrieved from: http://amazinglitlekingdom.blogspot.com.au/:
Hey everyone, I recently purchased Kora Organics and I decided to write a review about it. I've been using Kora for roughly 2 months now since February,2013 and I am very pleased with the result. First, let me start of what I've purchased from Kora Organics Skincare line and later with individual review of each products. As I can only purchase Kora online, I have to wait about 3-5 days to receive my products and there's also 20% VAT applied. My skin is sensitive and dry, with some annoying red spots (not acne) on my cheek a little bit of dark spots too. But overall, I do not have any major skin problemâ€Ś I am really satisfied with Kora Organics and I would highly recommend it to every readers, my friends and family! I use this product and I keep seeing the result every single day, I don't think I'll switch to any other skincare for now. By far, the best skincare I ever used! Thanks for reading and if there's any question, please leave a comment below. Thanks.XXXX
APPENDIX II: Negative Comments About Kora
“I wouldn’t buy it again”- Source: http://www.youtube.com/watch?v=wwZKlkp6iNU