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DEAR BRIAN

Thank you Cary for the outstanding customer service and to the rest of the team, for making my purchase just that easy.

It was the best experience ever at a car dealership.

Just a note to let you know of the wonderful service I received in the Service Department, from May 26-29. I brought my X5 in for servicing when the heating coils in the passenger seat overheated and started smoking and melting a portion of the leather. Assistant Service Manager, Chris offered to find out whether BMW would cover part of the cost, due to the nature of the problem. Soon after, I was advised by my service advisor Alex that in fact all costs would be covered by BMW. I am very appreciative to Chris for pursuing this issue with BMW and also for the great service I received from Alex and Ryan. I was kept up to date on all issues in a timely fashion. My husband has purchased 2 BMWs from your dealership, and this is my first. I realize that there will be future maintenance required on my vehicle, and I will definitely be using the services of Brian Jessel. M.Herber

Every experience I had with every employee at Brian Jessel BMW, from my sales consultant to the mechanic swapping plates, was top notch. I was treated respectfully, and my sales consultant Brad Stuit was especially attentive in making sure my experience was a very positive one. I dealt with the service department with my previous vehicle and found them to be outstanding. I happily recommend Brian Jessel BMW to any prospective BMW buyer. M. Chavigny 10

brian JESSEL HOLIDAY 2010

J. Danyluk

I’ve had Porsches and Mercedes and buying BMW has been the best experience ever! Well done Brian! You deserve all the success you have.

L. Hronopoulos

I am very impressed with the staff at Brian Jessel BMW. They are all very professional and offer their best efforts to satisfy every customer. James Au is excellent. For my next BMW, I will definitely buy from Brian Jessel BMW again.

The service I received from the team at Brian Jessel was absolutely fantastic. I choose the word “team” carefully – everyone worked unbelievably well together to make sure I was taken care of. I am a picky consumer and my expectations were exceeded in all areas.

T. Turisno

This is the second vehicle I’ve leased from salesman Henry Shum. He has always made sure I’m happy with the vehicle – even after I’ve driven away, which is uncommon in today’s volume – driven car industry. He’s even lent me his personal vehicle when the service department needed to make some minor adjustments on my new car.

My experience with BJBMW has been excellent, from my first introduction all the way through, everyone has been courteous, friendly and professional. You have done everything you said you would and always followed through to the end. Thank you again. I will recommend BJBMW to everyone that I know Also thanks to Ryan (service) and Rick Wang for their help and the great fix on the car. D. Racine

The BMW service staff at Brian Jessel are outstanding. Everyone took the time to listen to my concerns and every measure was taken trying to correct the problem. The café is also a nice touch. Overall, it was an excellent client service experience. J. Kage

I loved the service, I was in and out in just a little over one hour and left with a clean car. By the way, I did not have an appointment which makes this service even more excellent! S. Traunweiser

After sales, Tim Wong was amazing at working with Henry and following up to make sure I was satisfied with the vehicle. The two of them were very much on the ball and I was impressed by their level of commitment to customer service. Even Maxine, who handled my lease return was extremely diligent in making sure I was well taken care of. She coordinated the repair of the car I was returning, which was damaged from being rear-ended, saving me the hassle of going to a repair shop. Talk about great service. I look forward to dealing with the team at Brian Jessel when I’m ready to purchase another vehicle. J. Mehregani

Don’t change a thing. You guys are the best. D. Husty

There is no room for improvement. I have dealt with more than a few dealerships and can honestly say that I have never encountered a more friendly, professional and helpful team to purchase a vehicle from. Khan Parveez, our Sales Consultant, was absolutely amazing to deal with. Without a doubt, you have secured future business from my family and friends. Many thanks. S. Gill

This is my 10th BMW in Canada and all bought through Francis Poon – he is the main reason I have remained loyal to BMW and to Brian Jessel. In my opinion, he is an outstanding sales person. I have also referred friends who have bought BMWs from him due to his professional manner. I would like to commend Brian Jessel for employing such a great sales person. The team makes me feel like a VIP and will always have my business. P. Dang

I’ve worked hard over the years as a Systems Analyst and running my own business as an IT consultant and a web application developer. Business has been good to me recently, so I decided to get rid of my old 1990 Corolla clunker and reward myself with a beautiful 335i convertible, a car I’ve dreamt of one day being able to drive and own. I found her through an online ad, an absolutely mint, certified used white 2007 335i Cab with the sports package for sale from your dealership. Everything checked out, so I made a deal, took care of financing and drove her home. It was going to be a beginning of a great relationship with my new found joy. The thrill and joy of owning a BMW however, wasn’t without its headaches and frustration. In less than a month of regular daily driving, I had to bring it back in for servicing on several occasions. But all those minor hiccups and problems were smoothed out once I got in contact with your service department. I’ve dealt with many other service departments in the past, including Toyota, Honda, Audi and Lexus, but none of them made me feel that customer service and satisfaction was their main priority. I would like to point out two employees of yours who deserve special recognition. Over the past few months, Mr. Tim Wong and Ms. Melina Wong have always made me feel that I am an important client, and they always made sure I was very well taken care of. It is truly a rarity these days where people go above and beyond their job description in the name of customer satisfaction. Great people make a great company. I would not hesitate to recommend Brian Jessel BMW to all my family, friends and clients.

Brian Jessel is perfect! H. Sanghera

A quick email to thank you and the team at Brian Jessel for making the transition to my new X6 an unforgettable experience. Having purchased / leased three previous BMWs from another BMW dealer, you and the team far exceeded my expectations and in turn have gained a new long-term loyal customer.

V. Chung

Felix was outstanding. I would recommend BJBMW to all of my friends due to service and their high standard of professional care.

I would like to highlight the outstanding service I received when purchasing our BMWs from your dealership. My initial telephone enquiry was answered promptly and your Sales Master Calvin Lam helped me through the negotiation process to secure a fantastic deal. Calvin managed to answer all of my queries quickly and efficiently and kept in touch at every stage of the buying process. Having purchased numerous cars in the past and also being a business owner myself, I really value good service, which is becoming increasingly hard to find. Calvin managed to exceed my expectations at all times, even coming to my residence to help me sign my paper-work when I was too busy to come in to your dealership. All of the cars were immaculate and because we had bought multiple cars, Calvin took the time to talk me through the subtle differences in each and made all the necessary paper-work streamlined and trouble-free. I can say without exaggeration that this was the most pleasurable and stress-free carbuying experience I have ever had. Please pass on my regards to Calvin Lam and the dealership manager. S. Batra

It was the best experience ever at a car dealership. I was very impressed. I also still cannot believe that I purchased a 2007 vehicle that looks completely new. D. Warren

The whole experience of viewing the car, test driving and negotiating the purchase was very easy. The salesperson was very professional and looked after all my needs and explained everything I needed to know. I would like to thank Sales Associate Dustin King and Business Manager Patrick Lee for their professionalism. P. Dhinjal

M. Bell

Honestly, the whole experience was just too much fun!

Paul Kileen was a wonderful sales person. He was 100% honest and looked out for my best interests. I am in sales, and I saw a lot of skill and enthusiasm in him.

S. Casson

B. Reimer brian JESSEL HOLIDAY 2010

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brian JESSEL Magazine  

Inspired by BMW | Influenced by Vancouver

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